2018 Ford Escape Complaint Log

The contact owns a 2018 Ford Escape. The contact stated while driving approximately 50 MPH, the check engine warning light illuminated, and the vehicle lost motive power and decelerated. The vehicle was later towed to the local dealer who diagnosed the vehicle and determined that there was coolant intrusion into cylinders #1 and #2, and the long block needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was 62,600.

The contact owns a 2018 Ford Escape. The contact stated that while driving at approximately 30 MPH, the check engine warning light illuminated, and the vehicle lost motive power. No further information was available. The vehicle was taken to the residence, where the contact's husband used a hand-held vehicle diagnostic scanner and retrieved diagnostic trouble code P0301, indicating a misfire of the first cylinder. The contact's husband replaced the spark plugs, but the check engine warning light remained illuminated. The contact's husband then replaced the ignition coils. The contact's husband also noticed that the coolant level was abnormally low. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was not notified of the failure. The failure mileage was 116,000.

The engine light came on in my 2018 ford Explorer. I took it to the mechanic and was told my engine is failing and the coolant is leaking into the engine. He told me this is a common issue with this car and has happened to other people. He suggested I call the place I bought it to see if they can help pay. I called them and was told there is nothing they can do because my warranty expired three months ago. They said I could by another warranty but would have to wait 30 days for it to go into effect and the car may not last that long.

The contact owns a 2018 Ford Escape. The contact stated that upon starting the vehicle, the check engine warning light illuminated. The dealer was notified of the failure and an appointment was scheduled for a diagnostic test to be performed. The vehicle was taken to the dealer, and it was discovered that there was coolant intrusion into cylinder #3. The contact was then provided an estimate to replace the engine. The contact was referred to the manufacturer who informed the contact that there were no recalls on the VIN related to the failure. The contact was then referred to the NHTSA Hotline to report the failure. The vehicle was not repaired. The failure mileage was approximately 47,000.

Check engine light came on. Brought to dealership and told Long Block replacement needed under TSB 22-2229. Manufactured defect of block is root cause. Ford nor dealership are helping at all. This is a manufactured defect that was known to dealership at time of sale. There was no information relayed. Ford has multiple vehicles with recall for same issue but not mine.

- Per the dealer - "the main crankshaft bolt had come loose allowing the car to "jump" time and damage the cylinder head valves." The vehicle has not yet been repaired. - When we were driving, the engine started to make very loud noises and then lost all power. The breaks felt they became not responsive and I had to put a lot of force into them to work. We were going downhill so this was very dangerous. - Unknown - The vehicle has been inspected by the Ford Dealer - There were no warning lights or symptoms. Our car was inspected by the Ford Dealer a few months before.

- The vacuum pump is the part that failed and locked up, it broke parts internally in the engine and that is what caused the crank bolt to spin loose and the car to jump time. - this happened when the car was going dowin a steep mountain and we were forced to pullover immediately, however the breaks were not working normally. - yes the problem has been confirmed - the component was inspected by the dealership - there were no warning signs, and the delear mechanic said there was nothing we could do to prevent the issue

The contact owns a 2018 Ford Escape. The contact stated that upon starting the vehicle, the check engine warning light was illuminated. Due to the failure, the vehicle was towed to an independent mechanic where the cylinder head temperature sensor was replaced. The contact stated that several weeks later, the contact discovered that the coolant level was low. The contact checked the vehicle for leaks and added more coolant to the coolant reservoir. The contact stated that upon starting the vehicle there was heavy white smoke coming from the exhaust pipe. The vehicle was driven to a dealer where the contact was informed that coolant had leaked into cylinder #1, resulting in engine failure. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 140,000.

Coolant intrusion in the Cylinder 2. Advised to replace longblock to rebuild engine. Cost is at $10,000 plus a coolant flush.

The contact owns a 2018 Ford Escape. The contact stated that while starting the vehicle, the vehicle vibrated abnormally. The check engine warning light was illuminated. The vehicle was taken to an independent mechanic, who diagnosed that there was a coolant leak into the engine. The mechanic determined that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 86,000.

The contact owns a 2018 Ford Escape. The contact stated that after an oil change, the vehicle was started and revved up and was running rough. The contact turned off the vehicle and confirmed that the oil cap was secured. The vehicle was restarted and the vehicle self-corrected. The next day while starting the vehicle, the check engine warning light illuminated. The contact received notification on the vehicle App of engine failure. The vehicle was taken to the dealer where it was diagnosed that there was coolant intrusion into cylinder #4, causing engine damage. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and confirmed that the VIN was not included in a recall or covered under warranty. The manufacturer referred the contact to the NHTSA Hotline to report the failure. The failure mileage was 52,903.

The contact owns a 2018 Ford Escape. The contact stated while driving at an undisclosed speed, the vehicle lost motive power, with the message “Engine Critically Overheating” displayed. The vehicle was towed to an independent mechanic where it was diagnosed and determined that the engine block had failed and needed to be replaced. The dealer was contacted. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure and referred the contact to the NHSTA Hotline for assistance. The failure mileage was approximately 80,000. The VIN was not available.

We took our car into Ford dealership because we noticed the heater was blowing only cold air. No other problems were evident, car was running fine. The dealer called and told us that the engine was destroyed because the coolant leaked into the engine block. Car did not indicate there was coolant leak, of which we were totally unaware. We had no idea we were driving a vehicle that could have had a sudden power failure or engine could have caught fire. Our dealership and Ford are working out the details of our financial obligation to have the engine replaced.

The contact owns a 2018 Ford Escape. The contact stated while driving at an undisclosed speed, the message to “Stop and Pull Over” was displayed. The vehicle was taken to an independent mechanic and the contact was advised to take the vehicle to the dealer for assistance. The vehicle was taken to the dealer where it was diagnosed with engine failure. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was 134,175.

The contact owns a 2018 Ford Escape. The contact stated while driving 40 MPH, the check engine warning light illuminated, and the vehicle stalled. The contact was able to restart the vehicle and the vehicle was taken to an independent mechanic. The vehicle was diagnosed, and it was determined that there was a misfire of the engine cylinders. The mechanic replaced all the spark plugs and one ignition coil. The vehicle was repaired; however, the failure reoccurred. The contact had taken the vehicle to a dealer to be diagnosed. The vehicle was not repaired. The manufacturer was informed of the failure. The contact researched online and related the failure to TSB Number: 19-2139 Coolant Intrusion Into Cylinders (Engine and Engine Cooling). The failure mileage was approximately 61,000.

My engine was replaced last year due to an issue with coolant leaking into the engine and stalling it, therefore my engine was replaced due to a customer satisfaction recall. One year later, the same thing is happening again and I have to get the same repair done.

The contact owns a 2018 Ford Escape. The contact stated that while his wife driving approximately 65 MPH, she observed that the "High Engine Temperature - Stop Safely" message was displayed. The contact stated that the vehicle stalled, and his wife was able to coast to the side of the highway. The contact stated that his wife was able to restart the vehicle and drive back to the residence; however, the vehicle stalled, and the driver was unable to restart the vehicle. The contact had the vehicle towed to a local dealer who diagnosed the vehicle and determined that there was coolant intrusion into the engine. The dealer informed the contact that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was informed of the failure. The failure mileage was 60,252.

The contact owns a 2018 Ford Escape. The contact stated that there was an abnormal rattling noise coming from the vehicle during cold starts. The failure persisted, and the check engine warning light illuminated. The vehicle was initially taken to an independent mechanic where a diagnostic test showed that there was coolant intrusion into engine cylinder #4. The vehicle was diagnosed with engine failure and the contact was provided an estimate for the repair. The dealer was notified of the failure and the vehicle was towed to the facility where it remained. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was approximately 55,000.

The contact owns a 2018 Ford Escape. The contact stated while driving 45 MPH, the vehicle started vibrating abnormally but returned to normal functionality afterward. The check engine warning light was illuminated. The vehicle was taken to the dealer, who determined that the coolant intrusion into cylinder #2 had caused a misfire. The vehicle was not repaired. After investigating the failure, the contact related the failure to Customer Satisfaction Program: 21N12. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was 120,000.

As I heard there is a common issue of coolant leak on this models and this problem caused because of manufacturing problem. Ford updated the engine but replacing the engine costs almost same as price of the car. The car became trash if I don't change the engine. Now I can't use the car. It became a decor to my house thanks to FORD.

The contact owns a 2018 Ford Escape. The contact stated while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to the dealer, where it was determined that the engine needed to be replaced due to coolant intrusion into a cylinder. The vehicle was not repaired. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA Hotline. The failure mileage was approximately 78,000.

1.5L EcoBoost engine block failure, crack letting cooling into cylinders

I got a oil change in June 2024 and in September 2024 it said change engine oil soon so I go to Walmart get it done they informed me my engine was very low on oil which they said was odd being I just had a oil change 2 months ago and then they informed me I have coolant leaks and the dealer who I lease from had to known about this and sold me this car without full knowledge of what was wrong and my warranty has expired through them and when I called them to complain about having issues they kept giving me the run around and now they know my warranty expired they are telling me where to take it and said I would financially responsible for the repairs I can’t afford car payment insurance and replace and fix the coolant leaks

The contact owns a 2018 Ford Escape. The contact stated that while operating the vehicle, the engine overheated and stalled, rendering the vehicle inoperable. The vehicle was towed to the local dealer who diagnosed that the engine block had cracked due to coolant intrusion into the cylinders. The contact was informed that the engine needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 106,000.

Coolant intrusion into engine cylinders and other components in the powertrain. Warranties and Ford companies DO NOT cover this. It is a factory flaw.

The contact owns a 2018 Ford Escape. The contact stated that while operating the vehicle, the check engine warning light illuminated, and the engine overheating message was displayed. Upon inspection, the contact discovered that there was no coolant in the coolant reservoir. The vehicle was taken to a local mechanic who diagnosed a cylinder #2 misfire within the engine. The spark plugs and engine coils were replaced, and the failure was temporarily remedied, but the failure reoccurred. The cause of the failure was not yet determined. The manufacturer and local dealer were notified of the failure. The failure mileage was 118,000.

A warning signal came on in my FORD Escape indicating a problem with the head gasket or head of the engine. I am NOT complaining about a fire possibility, but I have heard of this as being and issue. I am complaining about the head or head gasket being a problem, according to the vehicle's computer warning system. I contacted FORD and was told that if my vehicle was under seven years old, which it is, or under 84,000 miles, which it is not(@89,000), FORD would do a CUSTOMER SATISFACTION REPAIR. FORD's customer service told me that they would do nothing. This vehicle is my fifth FORD. My last FORD was an F-150. When I retired that vehicle, it had almost 200,000 miles on it. My other vehicle is a DODGE Caravan, with just shy of 200,000 miles. My only point is that I always take care of my vehicle. I have never had any serious issues with my vehicles, save this one. Is there any mandates for the repairs of this vehicle? Thank you for your attention. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2018 Ford Escape. The contact stated that the check engine warning light was illuminated. The vehicle was taken to an independent mechanic, where it was diagnosed with coolant intrusion in cylinder #2. The vehicle was then taken to the dealer, where the same assessment was made. Additionally, the dealer informed the contact that while in the process of removing the spark plugs to take pictures of the failure for a diagnostic report, the spark plugs fractured due to corrosion. The vehicle was not repaired. The manufacturer was notified of the failure and informed the contact that the vehicle was not covered under Ford Campaign Number: 21N12, due to the mileage on the vehicle. The failure mileage was approximately 119,000.

The contact owns a 2018 Ford Escape. The contact stated while driving 20-30 MPH and depressing the accelerator pedal, the vehicle hesitated to respond, shuddered, and made an abnormal grinding sound. There was no warning light illuminated. The contact stated that the failure had been recurring while driving and exceeding 30 MPH. The contact related the failure to NHTSA Campaign Number: 22V413000 (Power Train). The recall repair was previously performed. The manufacturer was notified of the failure and referred the contact to the dealer for assistance. The dealer was notified of the failure and provided the contact with the cost for a diagnostic test. The vehicle was not diagnosed or repaired. The failure mileage was approximately 37,800.

After my car started and I tried to go, it shook a little, and the check engine light came on. I got it checked at a service station, and they said my coolant was low and my engine was shot, it appeared that there was a leak in the coolant that was leaking into and ruining the engine. I do not feel safe driving the car in the case that is breaks down, and with only 32,000 miles on it this is not standard for the car.

1.5L Short Block Coolant Intrusion to Cylinder "19B37" Customer Satisfaction was Performed in January 2020 with 65,000 miles on it. We bought car in June of 2020 now with 105,000 miles on it needs a Motor Per Dealer. They won't cover it Being it's out of Customer Satisfaction Program 21N12 its Still within 7yrs but not 84,000 milage. When we bought it we were UNAWARE of issues before Purchase.

The contact owns a 2018 Ford Escape. The contact stated when the vehicle was started, the engine was idling roughly. The vehicle was taken to an independent mechanic where it was diagnosed with head gasket failure. The contact was advised to take the vehicle to the dealer for assistance. The vehicle was towed to the dealer where it was diagnosed with engine failure. The contact was informed that the engine needed to be replaced. The vehicle was repaired. The manufacturer was made aware of the failure and a case was filed. The contact was advised to contact the NHTSA Hotline to report the failure. The failure mileage was approximately 53,249.

The contact owns a 2018 Ford Escape. The contact stated that the vehicle experienced rough idling and was sputtering while driving at various speeds. The check engine warning light was illuminated. Additionally, there was a message that the engine was overheating, and to urgently stop the vehicle safely was displayed. The vehicle was taken to the dealer, where it was diagnosed that cylinder #2 was misfiring due to coolant intrusion into the engine. The dealer determined that the failure was related to Ford Campaign Number: 21N12. The vehicle was not repaired. The manufacturer was notified of the failure and advised the contact that the vehicle was not covered due to the mileage. The manufacturer referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 83,900.

The coolant and coolant system suddenly failed resulting in a full engine replacement. There were no noticeable signs of where the coolant went either. The auto is regularly serviced at a ford garage had a sensor replaced 6 months ago and no other issues were diagnosed.

The contact owns a 2018 Ford Escape. The contact stated while driving at an undisclosed speed, the vehicle stalled with the check engine warning light illuminated. The local dealer was contacted, and the vehicle was diagnosed with engine failure. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 147,700.

I replaced the engine cause the head gasket was blown previously. 2 months later my check engine goes on and Powertrain - ON Powertrain Trouble Code[s]: P0301 Cylinder 1 Misfire Detected Code P0301 indicates that Cylinder 1 had too many misfires within a predetermined period of time. P0301 Cylinder 1 Misfire Detected P0300 Random Misfire Detected P0304 Cylinder 4 Misfire Detected Secondary Trouble Code[s]: P0300, P0304, P0301, P0300, P0304

The contact’s daughter owns a 2018 Ford Escape. The contact stated that while his daughter was driving at an undisclosed speed, the vehicle experienced inconsistent acceleration and rough driving with the check engine warning light illuminated. The vehicle was taken to the local mechanic who discovered that there was no coolant in the coolant reservoir. The mechanic later discovered coolant inside the engine and informed the contact that the engine needed to be replaced. The vehicle was not yet repaired. The manufacturer and local dealer were notified of the failure, but no assistance was provided. The failure mileage was 144,483.

The contact owns a 2018 Ford Escape. The contact stated that the check engine warning light was temporarily illuminated. Additionally, the contact stated while the vehicle was idling at a red traffic light, an unknown message, and the message "Emergency Stop" were displayed, an alarm sounded, and the vehicle stalled. The vehicle failed to restart and was pushed into a parking lot with assistance. The vehicle was towed to an independent mechanic, where it was diagnosed with cooling system failure and coolant intrusion into the engine. The mechanic determined that the engine needed to be replaced. The mechanic related the failure to an unknown TSB number. The vehicle was not repaired. The used car dealer was notified of the failure. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 120,000.

Coolant temperature unable to drive again

I had to have a new engine put in my 2018 Escape due to antifreeze getting into the cylinder. I was told by a Ford service department that it is a well documented and known engineering defect, but Ford is refusing to do anything about it. I was driving home when the warning light came on and started dinging. It said the engine was hot and to stop immediately. It did not catch fire, but that was what I was afraid it was going to do. When I started looking into this, I have found that there has been cars catching fire from this problem.

Coolant leaking into block.

The contact owns a 2018 Ford Escape. The contact stated while driving at various speeds, the engine overheated with coolant leaking from the engine. Additionally, the vehicle shut off while depressing the accelerator pedal. The check engine warning light was illuminated on the instrument panel. The vehicle was taken to Eddie Gilstrap Motors, Inc. (207 S Main St, Salem, IN 47167) where the contact was informed of an unknown recall; and the engine was replaced under the recall. Approximately two years after the engine replacement, the contact stated heavy, white smoke was coming from the exhaust pipe, without warning upon starting the vehicle. The contact stated that the coolant level remained low. The vehicle was taken to the dealer where the contact was informed that coolant had leaked into an engine cylinder, resulting in engine failure. The manufacturer was notified of the failure and the contact was provided a case number. The contact was then referred to the NHTSA Hotline to file a complaint. The vehicle was not repaired. The failure mileage was approximately 124,000.

Coolant leaking from between cylinders in engine causing it to overheat. This is a known issue by Ford in engines manufactured within a certain time frame. Problem occurred suddenly and unexpectedly. Ford knows about this issue. Check engine light turned on the day before and then the next day the car would fail to start and was overheating

The coolent intrusion into the cylinders cause catastrophic engine failure. Ford knows this and still sells these. They will not cover the new engine.

The contact owns a 2018 Ford Escape. The contact stated while starting the vehicle, there was white smoke coming out of the exhaust pipe. Additionally, the contact noticed that the coolant level was significantly low. The vehicle was taken to the dealer, where it was diagnosed that there was a coolant intrusion in the engine. The dealer determined that the short block needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and informed the contact that the vehicle was not covered under Ford Campaign Number: 21N12. The failure mileage was approximately 66,000.

The contact owns a 2018 Ford Escape. The contact stated while driving approximately 45 MH, the vehicle stalled. The vehicle failed to restart and was towed to the residence where a handheld diagnostic machine failed to retrieve any fault codes. Additionally, while the vehicle was parked on several occasions, the vehicle failed to start. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 95,000.

I HAD A PROBLEM WITH MY ENGINE OVERHEATING AND TOOK IT TO FORD DEALER FOR SERVICE AND WAS ADVISED THAT WATER HAD GOTTEN INTO THE CYLINDER #2 I BELIEVE AND RUINED THE ENGINE. THE DEALER SAID THE WATER WAS GETTING INTO THE ENGINE BLOCK AND I NEEDED A NEW ENGINE. ANOTHER SERVICE DIRECTOR FROM ANOTHER DEALER SAID THEIR WAS A ISSUE WITH FORD AND THERE WAS A PROGRAM ON THIS. A NEW ENGINE IS AROUND $7500 AND THIS WAS QUITE A SHOCK SINCE I AM ON SOCIAL SECURITY. I CONTACTED FORD AND THEY SAID IT WAS NOT THEIR PROBLEM AND REFERRED ME TO YOU FOR HELP ON THIS ISSUE. PLEASE ADVISE ASAP SINCE THEY WANT TO INSTALL THE NEW ENGINE NEXT MONDAY OR TUES AT PITTSVILLE FORD IN PITTSVILLE, MD. [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

A couple of weeks ago my car started shaking and the engine light came on. I took it to the dealer to be told the engine blew and a replacement would be over $11k. The problem is a valve was stuck open and oil got into it. The car is barely 6 years old and has had regular service.

If you own a Ford Escape 2017-2019 this is a must-read it will not let me upload but go to ford.com customer satisfaction and put your VIN number in they owe you a new engine. THIS IS A COVER-UP AS THEY ARE NOT A RECALL SINCE THERE HAS BEEN NO ONE HURT To whom it may concern, August 17, 2024 I bought a 2018 Ford Escape SEL on [XXX], well several months back I noticed that I had to keep adding more coolant and oil. Since the car is always parked inside, you would think you could see something on the floor. Well, I never saw anything. So, on August 8, 2024, I took it to my mechanic who on August 13, 2024, said that I needed a new engine do the following engine codes P0300, P0301-P0304, P0316, P0217, P1285, and/or P1299. After a few moments of silence, my mechanic said “But I might have something that can help you with the repair. I honestly thought well guess he has a payment plan I was sure hoping as I did not have the $5,676.09 and nowhere to get it from plus paying the car notes. That is when he told me at the customer satisfaction program the only issue was it is either 7 years our younger on the car or less the 84,000. My car is 6 years old but has 98537 miles. I thought why not call them and talk to them anyway. Talked with a rep on my 1st call and could tell she was reading the script from start to finish. I asked her why I had not received a letter or even a notice on the Ford Pass App. She told me they sent one round of letters and nothing else and will not send anything else unless it becomes a recall. Well, a recall happens when someone is in danger of being hurt or killed by the product. So, I asked for a supervisor and was told one would call me back within twenty-four business hours. Two days had passed so I called them back and was about to speak to someone who stated they were a supervisor and went thr INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2018 Ford Escape. The contact stated while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to a local independent mechanic where it was diagnosed that there was a misfire in cylinder #3, and the coil was replaced. The vehicle was repaired; however, after the repairs were completed, the vehicle failed to exceed 25 MPH and was shuddering with white smoke coming from the exhaust. The vehicle was taken back to the same local independent mechanic where the spark plugs were replaced. The vehicle was repaired; however, the vehicle failed to start after the repairs were completed. A check engine temperature message was displayed. The vehicle was not repaired. The local dealer was contacted; however, the vehicle was not diagnosed or repaired due to the warranty being expired. Upon further investigation, the contact related the failure to the Technical Service Bulletin: 22-2134; however, the vehicle was not included. The manufacturer was not made aware of the failure. The failure mileage was approximately 60,000.