2018 Ford Escape Complaint Log

The contact owns a 2018 Ford Escape. The contact stated while driving at an undisclosed speed, the temperature gauge indicated that the vehicle was overheating, after which the vehicle entered LIMP Mode and lost motive power. The contact was able to pull to the shoulder of the roadway, where the vehicle failed to restart. The check engine warning light was illuminated. The vehicle was towed to an independent mechanic, who determined that coolant intrusion had damaged the engine. The contact was informed that a replacement engine was required. After investigating the failure, the contact related the failure to Customer Satisfaction Program: 21N12 (Short Block Replacement After Coolant Intrusion). The manufacturer was notified of the failure, and a case was opened. The failure mileage was 89,000.

The contact owns a 2018 Ford Escape. The contact stated that while operating the vehicle, the check engine warning light remained illuminated, and the vehicle lost motive power and stalled. The vehicle was towed to the local dealer who diagnosed the vehicle and determined that coolant was present inside the engine and had caused severe engine damage. The contact was advised that the engine needed to be replaced. The vehicle was not yet repaired. The contact stated that the engine was previously replaced for similar failure. The manufacturer and local dealer were notified of the failure, but no assistance was provided. The failure mileage was 28,000.

FLEX BROKEN AGAIN THIS WILL BE 3RD FLEX PLATE PUT INTO CAR. ALL WORK DONE AT FORD CAR ONLY HAS 80,000 MILES ON IT ABOUT EVERY 20.000 MILES IT BRAKES

Misfiring, running rough and low on coolant 55,000 miles only.

Coolant temperature high Can not drive again .

Coolant in the cylinders, resulting in full engine failure/replacement.

The contact owns a 2018 Ford Escape. The contact stated that while driving on several occasions at various speeds, the contact observed smoke and coolant. The check engine warning light illuminated, and the message "High Engine Temperature - Stop Safely" was displayed. The vehicle was taken to an independent mechanic who retrieved DTC: P0303-28 (Cylinder #3 misfire) and P0316-28. The mechanic informed the contact that the coolant level was low, and the short block needed to be replaced. The vehicle received unknown repairs. The vehicle was repaired, but the failure reoccurred within one week. The vehicle was then taken to a dealer, where it was diagnosed with coolant intrusion into the engine, and the short block needed to be replaced. The vehicle was repaired; however, the contact was then informed that the turbo needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure. The failure mileage was approximately 87,742.

The contact owns a 2018 Ford Escape. The contact stated that while driving at various speeds, the check engine warning light illuminated. The contact inspected the coolant reservoir and became aware that it was empty. The contact refilled the coolant; however, after attempting to drive the vehicle, the check engine warning light illuminated again. The vehicle was taken to an independent mechanic who determined that the coolant gasket was leaking. The vehicle was not repaired. The manufacturer was made aware of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 107,000.

The contact owns a 2018 Ford Escape. The contact stated while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was drivable. The vehicle was taken to an independent mechanic and was diagnosed with an internal coolant leak into the engine. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The contact researched online and became aware of NHTSA Campaign Numbers: 17V209000 (Engine and Engine Cooling) however, the VIN was not included in the recall. The manufacturer was contacted and confirmed that the VIN was not included in the recall. The failure mileage was 95,000.

Coolant leak into the engine. Problem confirmed by Ford Dealer and repaired.

The contact owns a 2018 Ford Escape. The contact stated while driving at an undisclosed speed, the engine overheated. The contact drove the vehicle to the shoulder of the road. The contact opened the hood to perform an inspection and became aware that the coolant reservoir was empty. The contact stated that there were no indications of a coolant leak. The contact allowed the engine to cool off and added coolant to the reservoir. The vehicle was driven to the residence. The contact performed an inspection and discovered that coolant had leaked into the crankcase. The contact attempted to restart the vehicle; however, the vehicle failed to start. The vehicle was towed to the dealer where it was diagnosed with coolant intrusion into the crankcase. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure but provided no assistance. The contact was advised to contact the NHTSA Hotline to report the failure. The failure mileage was approximately 87,000.

Coolant leaking into engine causing engine failure. Entire screen and navigation system stopped working as well as the charge ports.

After the check engine light came on, I took my vehicle to a mechanic. They informed me there was coolant in the cylinders, which required a full engine replacement. This is tied to known issue TECHNICAL SERVICE BULLETIN 2.0L EcoBoost - Coolant In Cylinders, White Exhaust Smoke And/Or Illuminated MIL 22-2229 A known issue by the manufacturer, is resulting in an $11,000 engine replacement with no manufacturer assistance. This needs to be addressed and no other consumer should have to bear the burden of manufacturer error.

2024 Car smoking making a noise. Ford dealer told warranty company it needed a new engine. Warranty company was going to buy a new engine but Ford said the engine was under their warranty and they would replace it. They only replaced the short block. 2025 Ford said no longer under warranty - engine pouring out oil. Now they say it needs a long block cost $14,000. They will not pay for it.

The contact owns a 2018 Ford Escape. The contact stated that while her husband was driving at undisclosed speeds, the vehicle shuddered abnormally. The contact stated that during the failure, there was a cloud of white smoke coming from the exhaust pipes. The contact stated that the instrument panel indicated that the engine was overheating. The vehicle was taken to the dealer to be diagnosed. The contact was informed that the coolant and engine oil were mixing, due to coolant intrusion, causing engine failure. The dealer was unable to specify the location of the leak. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure, and it was confirmed that the VIN was not under recall or Warranty. The manufacturer referred the contact to the NHTSA Hotline to report the failure. The failure mileage was 61,000.

The contact owns a 2018 Ford Escape. The contact stated while driving at various speeds on several occasions, the vehicle stalled. The vehicle was restarted. The check engine warning light was illuminated. The vehicle was taken to a dealer where it was diagnosed that the short block needed to be replaced. The vehicle was then towed to an independent mechanic where it was diagnosed and determined that the short block needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 85,320.

The contact owns a 2018 Ford Escape. The contact stated that while her husband was driving approximately 35 MPH, the temperature gauge raised to HOT, and the vehicle started losing motive power. The vehicle was later towed to the local dealer who diagnosed and determined that the cylinder head had cracked and needed to be replaced. No additional information was provided. The vehicle was not yet repaired. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was 46,000.

Low COOLANT reservoir condition and COOLANT into the engine with regular driving and maintenance. After 58,000 miles the owner had intermittent check engine lights stating to check or change the ignition coil and/or plug on 2 of 4 cylinders. Owner did this at their own expense, and check engine light continued to go on and off intermittently and refilled COOLANT reservoir. At 60,000 miles the owner experienced some white smoke coming from engine and additional check engine lights with the same codes and one additional code relating to misfire. Owner took the vehicle to an independent mechanic which tested it and found coolant into affected cylinders. Shop advised owner to rebuild or replace the engine, but after further research into this issue identified it as catastrophic ENGINE failure and new engine replacement from Ford would be required. Owner spoke to Ford who instructed him to take it to the nearest Ford Service Center for further diagnosis and repair. After 2 days service department contacted owner back and told them the repair cost for new engine is $6450 and Ford may provide some assistance based on the age and mileage of the vehicle. Vehicle was repaired at owner expense and now awaiting further assistance due to recall needed on this issue due to safety concerns and lack of drivability once service light is encountered. Vehicle did not catch on fire, but fire or mechanical breakdown while driving was another concern from the owner at the time and why the vehicle was towed to Ford Service Center.

Got a check engine light took it for a diagnostic checkup and was told I had coolant intrusion. My vehicle has 104k miles so Ford will not assist in any way to cover the cost of repair which I was quoted 11k to replace the engine at Rod Baker Ford. This is a known issue with Ford Ecoboost engines

Antifreeze is leaking into the valves. It requires a new engine. The vehicle has 108000+ miles and has regular maintenance. The engine light came on and said the issue was the 2nd valve. Could be a spark plug or coil. On the way to be serviced, very visible white smoke came from the exhaust. Had all spark plugs and coils replaced for an update. Light came on again as did the issue with power train warning. Then the overheating of the car after only driving 2 miles. Further inspection with a camera showed antifreeze in the engine. Ford has already published TECHNICAL SERVICE BULLETIN 2.0L EcoBoost - Coolant In Cylinders, White Exhaust Smoke And/Or Illuminated MIL as they recognize it is an issue. chrome [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The torque converter was bad. My car was shaking at stop sign, light, or in traffic jam. Had to put in neutral every time I was in those situations. Car would stall pulling out on a hill or incline. I was in dangerous situations

The contact owns a 2018 Ford Escape. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to a dealer. The vehicle was diagnosed with a misfire in cylinder #2. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 79,360.

I have had to replace multiple headlight bulbs every few months, but recently both headlights just stopped working. The bulbs and fuses are fine. If this had happened at night, I would not have been safe driving this car.

I have a 2018 ford escape only like 100,000 has engine gone due to coolant leak. In research I saw ford has ignored this issue from day one to its customers. I have 2018 ford Escape 1.5 EcoBoost. Ford has had one recall also with the transmission bushings that were repaired at 80,000. car ran bad since recall repaired of transmission bushings. Ford has deceived consumers with its engine failure and coolant leaks, with its fraudulent deceptive practices.

My car began displaying an alert that the engine was overheating anytime I drove over 50mph. I took it for repair and was told there is coolant intrusion to the engine and the engine needs to be repaired. After some research I have found this is a known issue and ford had a customer satisfaction program to extend warranty for this issue to 84k miles. I was never notified of this and am now at 88k miles so cannot receive any assistance. My car will cost $10,600 to repair per an estimate and I am unable to afford the repair or a new car. This car is not old and does not have a lot of miles- this is unacceptable.

I received my car back from All Star Ford on [XXX] with a rebuilt transmission installed. Since the repairs were under warranty I only had to pay $100 out of pocket. The following week I took the car in to have an oil change. The car seemed to run fairly well until [XXX]. The car started to make a strange rattling noise and a notification popped up saying that I needed to get an oil change soon. I thought this to be pretty strange as I had just got an oil change in April 2024 after I received the car back. I decided to take the car to get an oil change on [XXX] in which comments were noted that there was a major oil leak present and transmission fluid leaking as well. The following day on [XXX], as I was out and about, the car started to make the rattling noise louder as I started the car. I shifted the car in reverse to back out of a parking spot and then when I shifted into drive the car would not accelerate. I shifted into park and attempted to start the car again and it shut off and would not move. I had the car towed to All Star Ford same day and dropped the keys in the drop box because they were closed. I called again on [XXX] and was informed that the system had shut down at the shop and they could not get the approval from Ford Corporation to fix the issue. He stated that the mechanic diagnosed that the plate between the transmission and the engine was cracked and needed to be replaced. He estimated that he would be able to get the approval by 07/05/2024 and order the other parts since the shop had majority of the parts to replace again. He informed me that the repairs were still under warranty. I called on 07/10/2024 to check the progress of the repairs and Frank informed me that they are currently working on vehicle and will update me. I called on 07/12/2024 and left Frank a message for follow-up. Frank called me back and stated that there are more issues with the car which includes fixing additional items such as the torque. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2018 Ford Escape. The contact stated while driving at an undisclosed speed, the vehicle was jerking. Additionally, there was an engine misfire. The vehicle was taken to the dealer where it was diagnosed with coolant intrusion. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure but provided no assistance. The contact was advised to contact the NHTSA Hotline to report the failure. The failure mileage was approximately 85,510.

The contact owns a 2018 Ford Escape. The contact stated that while driving at an undisclosed speed and attempting to accelerate, the vehicle briefly hesitated and lost motive power before returning to normal functionality. No warning lights were illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the torque converter. The vehicle was not repaired. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was 56,000.

Coolant intrusion. Bought the car from the dealership and had the 30 day 1000 mile warranty. Was in the shop for the first two weeks and they said it was not coolant intrusion. Well guess what, on day 35 the car is completely worthless due to coolant intrusion now I’m stuck with a $17000 repair on a $14000 car I have a loan on that IS NO LONGER COVERED BY FORD

My inquiry is to add VIN# to the Ford Program my engine has failed at 62,000 miles Ford stated would have to request VIN# to be added to cover the repair All U.S. Ford and Lincoln Dealers SUBJECT: Customer Satisfaction Program 21N12 Certain 2017-2019 Model Year Fusion and Escape Vehicles Equipped with a 1.5L GTDI Engine – Short Block Replacement After Coolant Intrusion REF: Customer Satisfaction Program 19B37 - Supplement #4 Dated: June 09, 2022 REF: Technical Service Bulletin (TSB) 22-2134 Dated: December 19, 2019quiry is to request VIN# is added to the Ford Customer Satisfaction program 21N12

On June 25, 2024 my 2018 Ford Escape overheated. I had to get it towed. I noticed there was no coolant in the coolant receptacle under the hood. There was also no evidence of a coolant leak anywhere. On June 27, I brought it into a service station where a pressure test was performed and no leak was detected. I then brought it to a Ford dealership and explained the issue. It was then I learned about the eco boost engine and coolant leaking into the cylinders issue. The fix for this issue is to replace the engine or the long block assembly. I was quoted a price of $8500. to do this by the Ford dealership. My car has only 57,700 miles on it.

Coolant intrusion caused my engine to have to be replaced.

Engine coolant leaks that ford is not covering

Coolant intrusion in engine with MIL P1299 stated from CSP 21N12 CSP 21N12 states: This program provides a no-cost, one-time repair (if needed) to the 1.5L short block, due to coolant intrusion to the cylinder bores, for 7 years of service or 84,000 miles from the warranty start date of the vehicle, whichever occurs first. This is a one-time repair program. If a vehicle has already exceeded either the time or mileage limits, this no-cost, one-time repair will last through November 30, 2022. Coverage is automatically transferred to subsequent owners

A coolant intrusion into the engine from the 3rd valve occurred, requiring a full engine replacement.

The contact owns a 2018 Ford Escape. The contact stated while driving 30 MPH, the vehicle was shuddering and making an abnormal rattling sound. There was no warning light illuminated. The contact was able to drive the vehicle to the dealer at slow speeds. The dealer diagnosed the vehicle and determined that coolant had leaked into an unknown valve and into the pistons, causing engine damage. The dealer determined that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 75,000.

The contact owns a 2018 Ford Escape. The contact stated while driving at various speeds, the engine temperature gauge raised and indicated that the engine was HOT. The message "Overheating - Pull Over Immediately" was displayed temporarily. The vehicle was taken to a local dealer where it was diagnosed that there was a coolant leak present in cylinder #2. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 94,000.

The contact owns a 2018 Ford Escape. The contact stated while driving at an undisclosed speed, the vehicle started to idle rough with the check engine warning light illuminated. The vehicle was towed to the dealer where it was diagnosed with coolant intrusion into the engine. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 150,000. The VIN was not available.

coolant getting into engine causing misfiring, hesitating check engine light came on. this started in May 2024. Had spark plugs replaced then air filter coolant was low had to add to it had a gas cleaner put into gas tank. This was all done by a licensed mechanic. in 3 appointments. This was an on and off problem the last time i had it to the mechanic he saw the coolant was low and again the engine light was on again that is when he knew coolant was getting into the defected engine on 9/26/24. had a diagnostic test at a ford dealer 10/3. told me i need a new engine for it could catch on fire, blow up or stop running. gave me a ride home. This is a known defect by FORD company in the 2.0,1.5 EcoBoost engine 2018. yet no recall no help. Car is at keystone ford Chambersburg PA, around 43,000 miles.

This vehicle was purchased in 2018 new. In 2020, due to engine misfiring/recall a new engine was installed.. On June 10, 2024, the vehicle started misfiring and running sluggish. Took the vehicle on June 11, 2024 for a diagnostic test. The test showed that the number two cylinder was bad. It was suggested I buy a coil and spark plugs and they were installed on June 12, 2024.The vehicle still runs badly so it has been parked since June 12, 2024. I reached out to a Ford dealership and they agreed to come and fix the vehicle, but they only did the recall on the transmission. I was also informed to bring the car to their shop.

The coolant leaks into the cylinder bore. This does not cause the car to stall until the coolant gets to low. The car stalled on my son (new driver) pulling into traffic due to the piston misfires caused by the coolant in the cold engine. Dealer has confirmed coolant intrusion.

My 2018 ford sel 1.5 ecoboost constantly looses coolant. No leaks of coolant seen anywhere. And a smell of coolant is now coming from the rear of car. I also had a cylinder 3 misfire.

May or may not be related but three different warnings came up within a 30 minute period while driving: Hill Start Assist Fault, Anti-lock Brake Fault and Parking Aid Sensor Fault. Note, I have been driving for months with proximity sensor out. Cause is currently unknown, I hope to get it into a garage this week.

Coolant leak into engine.

Vehicle ENGINE AND COOLING SYSTEM completely blown due to Coolant system flooding engine cylinders, from ZERO fault of the original vehicle owner, due to complete malfunction of the cooling system leaking into the engine components, requiring FULL COMPLETE engine /cooling system replacement at full cost to owner of CASH TOTAL : $12527.59. VIN : [XXX] [XXX] CUSTOMER STATES CEL IS PRESENT, WHILE DRIVING VEHICLE FELS Operation Tech units COMPLETELY OKAY 0.0 194 24.0 Amount 0.00 0.00 Amount 0.00 4656.00 51-1 LONG BLOCK + FLEXPLATE AND BOLTS + TURBO STUDS, NUTS AND THE GASKET+TURBO OIL SUPPLY TUBE ASSEMBLY +TURBO OIL RETURN TUBE AND GASKET THERMOSTAT HOUSING O-RING SEAL + OIL COOLER AND RETAINER+ FUEL INJECTOR ORING KIT + HIGH-PRESSURE FUEL PUMP O-RING SEAL +HIGH-PRESSURE FUEL TUBE+INTAKE MANIFOLD GASKET 51-2 TURBOCHARGER COOLANT TUBE ORRENG SEALS REGAE VACUUM PUMP GASKET+COOLANT OUTLET O-RING SEAL+. INSPECT VERIFIED CONCERN ECOTEST INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2018 Ford Escape. The contact stated that the check engine warning light was illuminated. The vehicle was taken to the dealer, where the engine cooling pump was replaced; however, the failure persisted. The vehicle was taken back to the dealer, where it diagnosed that there was coolant intrusion in the engine. The dealer determined that the engine short block needed to be replaced. The dealer informed the contact that the vehicle could not be repaired under Ford Campaign Number: 21N12, because the campaign had expired. The vehicle was not repaired. The contact stated that she had not received a notification letter for Ford Campaign Number: 21N12. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline to report the failure. The failure mileage was approximately 93,400.

The contact owns a 2018 Ford Escape. While the contact's son was driving at an undisclosed speed, the vehicle was shaking abnormally with the check engine warning light illuminated. The vehicle was taken to an independent mechanic where it was diagnosed with a blown head gasket. The contact was informed that the head gasket needed to be replaced. The vehicle was not repaired. Additionally, the contact stated that the vehicle had been serviced by the independent mechanic three times due to the persistent failure. The manufacturer was made aware of the failure. The contact was informed that the repair was not eligible for coverage under the Customer Satisfaction Program: 21N12. The contact was advised to contact the NHTSA Hotline to report the failure. The failure mileage was approximately 71,895.

Coolant intrusion into the engine, poor engine design.

The contact owns a 2018 Ford Escape. The contact stated while driving at an undisclosed speed, the vehicle began to drive in LIMP Mode with the check engine warning light illuminated. The vehicle was taken to the dealer where it was diagnosed and determined that coolant was leaking into the eco boost and the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHSTA Hotline for assistance. The approximate failure mileage was 119,107.

While driving 70 mph on the interstate, the check engine light came on and the brakes went out and the car died. It was moved to the shoulder and towed to Jarrett Ford (Charlotte Co FL). They diagnosed it with fluids have leaked into the engine and now the engine needs replacing. I am of course 1,300 miles outside of warranty. Upon researching engine troubles, this seems to be a recurring issue in Ford Escapes. I contacted Ford and they refuse to help me. $7300 is a lot of money for a non profit animal rescue to come up with.