2018 Ford Escape Complaint Log

The 1.5L EcoBoost engine may exhibit a low coolant level, white exhaust smoke and/or may run in a rough condition with or without an illuminated malfunction indicator light (MIL) with only diagnostic trouble codes (DTCs) P0300, P0301-P0304, P0316, P0217, P1285 and/or P1299 stored in powertrain control module (PCM). This may be due to coolant intrusion into a cylinder bore.

The contact owns a 2018 Ford Escape. The contact stated that the auto Start/Stop feature was no longer operable. There was no warning light illuminated. The dealer and the manufacturer were not notified of the failure. The failure mileage was approximately 132,000.

Coolant intrusion into cylinders causing head gasket failure. Needing replacement of block due to known issue with Ford 1.5 ecobost engine. TSB 20-2100

I bought the car in June of 2023 and 2 months later started having issues. Replaced the fuel pump, replaced the PTU, camshaft and now the engine needs replaced. Ford is aware of the engine issue but didn’t issue a recall only an extended warranty for 7 years/84,000 miles. I was not made aware of this problem at the time of purchase or receive any letter stating that. Had I known about the problem with those engines I never would have purchased the car.

The contact owns a 2018 Ford Escape. The contact stated while driving at slower speeds, the vehicle was shaking abnormally. While depressing the accelerator pedal, the vehicle failed to respond. The accelerator pedal was depressed to the floorboard. The check engine warning light was illuminated. The engine overheated. The contact checked the coolant level but found no leaks. The vehicle was towed to the local dealer, where it was diagnosed and determined that the water pump needed to be replaced. The vehicle was not repaired. The manufacturer was contacted and referred the contact to the dealer for assistance. The failure mileage was approximately 90,000.

The contact owns a 2018 Ford Escape. The contact stated while driving at various speeds, the vehicle started shaking violently. There was no warning light illuminated. The following day upon start the vehicle, the "high engine temperature, stop safely" message was displayed. The contact stated that thick white smoke was coming from the tailpipe. Due to the failure, the vehicle was towed to the dealer and the contact was informed that the engine had failed due to coolant intrusion into the cylinder. The contact was informed that the engine block needed to be replaced. The manufacturer was notified of the failure but informed the contact that the vehicle was not included in a Customer Satisfaction Program associated with the failure. The vehicle was not repaired. The failure mileage was 83,783.

The contact owns a 2018 Ford Escape. The contact stated that while driving 60-70 MPH, a message indicating that the vehicle was overheating and to pull over was displayed. The contact veered to the side of the road and allowed the engine to cool down. The contact continued driving, however, the vehicle was not accelerating as needed. The contact stated that the failure recurred 7-8 times within one week. The vehicle was taken to an independent mechanic, where it was diagnosed that there was coolant intrusion in the engine cylinders, and the engine, the cylinders, and the valve cover gasket needed to be replaced. The vehicle was not repaired. The dealer was not notified of the failure. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was approximately 107,000.

Coolant leaks into my engine’s cylinders, is causing cylinder misfire, overheating, engine corrosion, oil dilution and contamination, with high potential for the cylinder head cracking, total engine failure, and/or engine fires, according to my mechanic.

My 2018 Ford Escape started out with a flashing engine light. Code said was coil #2. Overheated because didnt realize was using coolant. We changed the coils and spark plugs. Engine light went off and continued to keep an eye on the coolant. Engine light came back on next day. Noticed it not wanting to start and was having to fill coolant up frequently. Then noticed the lag when accelerating. Finally wouldn't start at all. Took it to the dealership and they said the coolant was leaking into the second cylinder and I need a new engine. The extended warranty is out (118,880 miles) so I'm not able to get it fixed. I'm still paying on the car.

Coolant intrusion into engine block which caused rough idling and overheating. Potential for vehicle to start on fire. Engine has to be replaced.

The contact owns a 2018 Ford Escape. The contact stated that while her son was driving at an undisclosed speed, the vehicle began to overheat intermittently, prompting the driver to pull to the side of the roadway, where the failure persisted. The check engine warning light illuminated. The vehicle was towed to an independent mechanic, who determined that the head gasket had failed. The vehicle was not repaired. The dealer was not notified of the failure. The contact related the failure to NHTSA Campaign Number 23V380000 (Engine) however, the VIN was not included. The manufacturer was not notified of the failure. The failure mileage was 86,000. The contact stated after the independent mechanic diagnosed the vehicle with engine failure, the vehicle was towed to Ford who confirmed it was in fact engine failure. The cost for repairs was $10,000+ prohibitive without a recall, especially since there is a $17,000 balance on the financed car only ten months earlier.

On August 16,2023 I was traveling home via rt 2. My car showed no signs or any warnings on my dashboard when my 2018 Ford Escape SE stopped moving. My car was on but when pushing on gas pedal my vehicle would not move forward. After bringing my car to a stop shutting it off and turning back on it bucked forward enough and I was able drive 100 ft. to park it in my driveway. Very shaken as I was just traveling at 60 mph and after taking exit to my condo my car stopped with no warning. This could have been catastrophic and caused a serious accident. After having my car towed, to the Ford dealership I purchased it, I learned of a recall I was never notified about and also told I needed a new transmission. How could this be on a car with 73,000 miles and not a sign or code that something was wrong. I was originally quoted 8,000 dollars to replace the transmission that was not under warranty with Ford. I am still without a car and have spent hundreds of dollars on a rental car needed to get back and forth to work. I have spent hours researching this problem and have read hundreds of peoples complaints with the same issue and wondering why Ford has not issued a recall. This is absurd, and a safety issue, not only to myself but all others on the roads with me. I am a single mother and having to pay out all this money is leaving me with a financial burden. Ford needs to make right to their loyal customers and make this fix a recall. Please help me , Very unhappy Ford owner!

The contact owns a 2018 Ford Escape. The contact stated that while the vehicle was at the local dealer for routine maintenance, the mechanic discovered water inside the cylinder head, and informed the contact that the engine needed to be replaced. The engine was replaced, and the failure was remedied. Recently while driving at various speeds, there was a loud revving sound while depressing the accelerator pedal. The vehicle was taken to the dealer who diagnosed that the transmission was faulty and needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 52,000.

Car has 95k miles. Recently started showing code P0303 (cylinder 3 misfire). Took it to mechanic, replaced spark plug and engine coil. Got car back, ran fine a couple days, then started noticing coolant level way down from mechanics top off. Mechanic has it now and is thinking coolant leaking into engine. Common issue for this model as I have read online. Also read about a service bulletin offering a one time fix for this, but never received the alert in my Ford app. No recall issued that I can see. Hopefully won’t need a new engine.

The contact owns a 2018 Ford Escape. The contact stated while driving 55 MPH, the vehicle started overheating. The message "Engine Overheated" was displayed. The contact veered to the side of the road and allowed the engine to cool down. The contact then added coolant to the vehicle and continued driving. The contact stated that the failure had been recurring while driving. The vehicle was taken to the local dealer, where it was diagnosed that the head gasket had fractured between cylinder #1 and #2, which caused coolant to leak into the pistons. The vehicle was not repaired. The manufacturer was notified of the failure and informed the contact that there would be no assistance because the vehicle was out of warranty. The manufacturer referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 148,000.

The contact owns a 2018 Ford Escape. The contact stated that after taking the vehicle in for service, the contact was made aware that the lug nuts were damaged and needed to be replaced. The vehicle was taken to an independent mechanic, who determined that the lug nuts were damaged due to the manufacturing installation process. The vehicle was repaired. The manufacturer was notified of the failure but referred the contact to the NHTSA Hotline for assistance. The failure mileage was 95,000.

The contact owns a 2018 Ford Escape. The contact stated that the hatchback failed to open while pressing the power emergency release button and while using the key fob. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was not notified of the failure. The failure mileage was unknown.

What component or system failed or malfunctioned. Flexplate cracked at 62037 It is available for inspection upon request. I have the dealer's invoice. How was your safety or the safety of others put at risk? There was a knocking noise in the motor while i was on the highway with my kids. no Warning lights. Has the problem been reproduced or confirmed by a dealer or independent service center? Yes, The dealer. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? Yes, the Wayne Ford service center. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? No there was no warning lights. No symptoms.

The contact owns a 2018 Ford Escape. The contact stated that while driving out of the driveway, the vehicle was running rough. The message stating that the engine was overheating was displayed. The vehicle was towed to an independent mechanic and was diagnosed with engine failure, caused by a misfire in cylinder #3. The vehicle was not repaired. The manufacturer was made aware of the failure and confirmed the engine failure. The contact was informed that the vehicle was no longer under Warranty. The failure mileage was approximately 84,572.

My transmission started slipping and will not shift. When switching from drive to reverse or reverse to drive, the vehicle will not immediately shift directions. Instead, it will hesitate and then buck hard paired with a bang. I purchased this vehicle at the beginning of December last year and it hasn't even been an entire year. I am still making payments on a vehicle I can't drive and there is absolutely no reason a transmission (with regular maintenance records) that's 5 years old would randomly malfunction like that. This needs to be addressed. Ford has way too many problems and honestly shouldn't be allowed to put vehicles on the road that cause dangerous situations, especially knowingly.

Coolant Intrusion and it available for inspection. The vehicle suddenly started to overheat while on the freeway, slowing the vehicle down from 75th, down to 10, leaving me stranded for hours in “Limp Mode.” The vehicle was taken to a local mechanic where it was confirmed to have the coolant intrusion. The vehicle is available for inspection by the manufacturer. The check engine light appears, along with message Check Engine Failure and has been happening since August 2023.

The contact owns a 2018 Ford Escape. The contact stated that after starting the vehicle, the check engine warning light illuminated. The vehicle was taken to an independent mechanic, who determined coolant intrusion had damaged the engine block, requiring the engine to be replaced. The vehicle was not repaired. After investigating the failure, the contact related it to Customer Satisfaction Program: 21N12, but the VIN was not included. The manufacturer was notified of the failure but referred the contact to the NHTSA Hotline for assistance. The failure mileage was 132,000.

My 2018 ford escape over heated while I was on the highway. I had almost no coolant. The temp gage never moved. It never indicated there was a problem. There was never evidence there was even a leak. I have a coworker who also began having issues with her 2015 ford escape. Her check engine light began to blink when she turned corners. Her vehicle is under warranty and the engine is being replaced because coolant was leaking into the engine which seems to be happening to a lot of these vehicles. I am adding coolant a few times a week. I can't even afford to put it in the shop to get a proper diagnosis I have kept up on oil changes and also had the spark plugs replaced but the leak hasn't been found and I was told by a mechanic at a shop that it looks like my #3 spark plug was a little wet. I get a misfire at start of car

Coolant leaking in engine making car not Start and getting stranded

The contact owns a 2018 Ford Escape. The contact stated that while driving 60-65 MPH and depressing the accelerator pedal, the vehicle made an abnormal rattling sound, the engine overheated, and the vehicle failed to respond. The check engine warning light was illuminated. The contact was able to pull over to the side of the road. The vehicle was towed to AAMCO Transmissions & Total Car Care, where it was diagnosed that the cylinders were abnormally thin and had fractured due to coolant pressure, causing coolant intrusion into the engine and engine combustion. The mechanic determined that the engine needed to be replaced and ordered the part. The vehicle was repaired; however, the failure recurred while driving. The vehicle was towed to AAMCO Transmissions & Total Car Care, where the same assessment was made. The vehicle was not repaired. The dealer was contacted but had no early availability for a diagnostic test or repair. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was approximately 103,117.

Today, the shop I took my vehicle to for oil change and tire rotation, could not complete the tire rotation due to many lug nuts being swollen and unable to be reinstalled safely. I had to purchase seventeen new lug nuts costing several hundred dollars to make the vehicle safe again. This flaw in lug nut selection by Ford is widely known and this is not my first encounter with swollen lug nuts. Previously, I had a flat tire on a local highway. When I attempted to change the tire, the provided lug wrench would not fit the lugs. A wrecker was summoned and the driver was also not able to remove the lugs with any sockets he had. The vehicle needed to be towed to my Ford Dealer. Lug nuts were replaced at that time as well. My concern is the safety of the lug nuts since heating can caus them to swell and distort. Are they also being prematurely weakened due to inappropriate materials being used?

The contact owns a 2018 Ford Escape. The contact stated that while her husband was driving 45 MPH, the engine overheated warning alert indicated that he should stop driving the vehicle. After a visual inspection of the engine compartment, he observed that the coolant level was abnormally low. After refilling the coolant reservoir, the vehicle seemed to return to normal functionality, but the failure recurred. The check engine warning light was illuminated. The vehicle was towed to an independent mechanic, who determined coolant had leaked into the cylinder, causing damage to the engine. The vehicle was not repaired. After investigating the failure, the contact related it to Technical Service Bulletin 22-2322, but the VIN was not included. The manufacturer was notified of the failure but referred the contact to the NHTSA Hotline for assistance. The failure mileage was 90,000.

My car has coolant intrusion problem where the coolant get into the cylinders so I have to top off the coolant after evey drive with a quart of coolant or so. Also there is white smoke coming out of the exhaust beside a faulty engine message that comes and goes on the dash.

On August 1, 2023 my vehicle began to show engine issues. When I started it, it would shudder, like it wasn't getting fuel. I contacted Firestone and scheduled a diagnostic for that Friday. In the meantime, I bought some enginge cleaner and put it in my gas tank. Firestone reports that the coolant has leaked into the head gasket, causing my vehicle to need a new enginge. They printed out a report of CSP21N12 which covers this KNOWN ISSUE for 84,000 or 7 years. My vehicle has 92,800 miles on it and had shown no signs of this issue prior. The vehicle was then seen at Dahl Ford in Davenport, Iowa where they confirmed that the coolant was leaking into the enginge and it needed replaced. Again, this is known issue that Ford has been aware of since 2019. They have released numerous TSBs (which I didn't even know existed until August 4). Ending the coverage at 84,000 miles is not acceptable and this is a serious safety hazard. The vehicle can catch fire if it runs out of coolant. The vehicle can stall in the middle of the road causing a potential accident. Ford needs to issue a recall.

The contact's sister owns a 2018 Ford Escape. The contact stated while driving at various speeds, that the vehicle hesitated. Due to the failure, the vehicle was towed to a dealer where the mechanic discovered that coolant had intruded into cylinder #1. Upon investigation, the contact thought that the vehicle would be covered under a Customer Satisfaction Program; however, the dealer informed him that the vehicle was not included in the Customer Satisfaction Program. The manufacturer was notified of the failure. The vehicle was not repaired. The failure mileage was approximately 70,000.

The contact owns a 2018 Ford Escape. The contact stated that upon starting the vehicle, the engine misfired. The check engine warning light was illuminated. The vehicle was taken to an independent mechanic, and the contact was informed that coolant was intruding into the engine cylinder. The mechanic retrieved codes: P0304-00 and P0316-00. The vehicle was taken to the local dealer, and it was determined that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was contacted, but no assistance was provided. The failure mileage was approximately 71,000.

COOLANT INTRUSION INTO CYLINDERS. AT LEAST NEW SHORT BLOCK NEEDED, IF NOT A LONG BLOCK ASSEMBLY..

The contact owns a 2018 Ford Escape. The contact stated that when starting the vehicle, it would vibrate and shake. The starter would fail to successfully start the vehicle intermittently. The vehicle was taken to the dealer who diagnosed that coolant leaking into the engine causing the engine to fail. The engine needed replacement. The failure was related to Service Bulletin NHTSA ID Number: 10210392 (Engine and Engine Cooling, Equipment) however they were 7,000 miles outside of the mileage limitation to receive the repair. The vehicle had not been repaired. The manufacturer was made aware of the failure and confirmed that they did not meet the requirements of the Service Bulletin. The contact was referred to the NHTSA Hotline. The approximate failure mileage was 92,000.

My check engine light has come on and was first diagnosed as a crank shaft tube that needed to be replaced. That was done 6/19 and I paid $411.29 for the repair. I had to bring the car back today because the check engine light came on again. I received a voice mail stating that the same error code came up, but inspection shows the crank shaft tube with no problems. The voice mail said it’s most likely an evap problem, but it’s hard to find. I was asked if I wanted to drive the car until I have “drive ability issues”. According to vehicle history.com this is a known issue for this model and Ford refuses to issue a recall and this issue may result in the need for a complete engine replacement. I shouldn’t be asked to drive a vehicle that has a leak that could cause the engine to break or blow up, until I have drive ability issues risking my safety. The car already had a burning smell as I was driving it to the dealership. I am asking for your assistance in getting Ford to do the right thing for myself and everyone else who has this make and model of vehicle. Please let me know how I can send you the voice mail. Thank you.

The contact owns a 2018 Ford Escape. The contact stated that on several occasions while driving at various speeds, the vehicle shuddered and failed to accelerate as needed with the accelerator pedal depressed. The vehicle stalled but restarted after four attempts. The vehicle was taken a dealer where it was diagnosed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 84,000.

See attached document for complaint

The contact owns a 2018 Ford Escape. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to the dealer, who determined that coolant was leaking into the engine, requiring an engine replacement. The vehicle was not repaired. The manufacturer was notified of the failure but referred the contact to the NHTSA Hotline for assistance. The failure mileage was 88,000.

Check engine light came on, had it read and it showed cylinder 3 misfire. Did the basic spark and coil change then took it in to recheck which showed the same code. Next while driving with kids in the car, a High Heat warning light came on, pulled over and antifreeze was dripping, added antifreeze and drove 2 miles to Ford Performance on 7?24/2023 where they tell me that coolant leaked into the cylinder and I would need a whole new engine costing approx $8000. Open research I'm finding out that Ford new about this faulty engine and still manufactured vehicles using this motor. Ford needs to honor a replacement for the faulty engine to make it right!

When I stop at a red light and begin to to go the vehicle jumps and jerks forward before going

I drove about 20 minutes to an eating establishment. Left the establishment after about an hour and a half. Got into my car. It would not shift into gear. The shifter moved., but not into gear. No reverse. No drive. No neutral. I called triple a. The arrived in 45 minutes. The gentleman went into my car after telling him what happened. He came back to me and told his tow truck can’t tow my car. They need a truck with a special tool to be able to pull my vehicle out. Since it wouldn’t go into neutral. He did not have that on his truck. I waited for 4 hours. Still no tow truck. I then realized that I had road side assistance with Ford. I called them. I told the gentleman my situation including what the previous tow company told me. He called me back in 20 minutes. Said he found a tow truck. He wouldn’t be able to get there for and hour and half to 2 hours. The tow company towed it to jannell ford in Hanover, Massachusetts. On Monday Jannell called me. They said since I didn’t have an appointment it’s gonna be a while before we can look at it. Through out the 3 weeks they kept in touch with me and were talking about a new transmission. Finally it was my turn for my vehicle to be looked at. And it went into gear. There were no repairs made. I brought my car to a transmission place. He could not recreate what happened. But he did tell me it would happen again. It’s a matter of time. This is the third time I have brought my vehicle involving transmission issues. The first time was June 30, 2021. Torque converter was replaced 2nd time April 12, 2022 Te problem I have now happened July 24, 2023.

Coolant has leaked into a cylinder of the engine. The engine needs to be replaced. Lose of coolant did not trigger a warning. Luckily the engine did not catch on fire.

I own a 2018 Ford Escape SE. In May, I started my car & it shook, the check engine light started blinking. I took it to Auto Zone for a diagnostic; diagnostic trouble codes Power Train System - P0302/ cylinder 2 misfire detected & Anti-Lock Brake System (No Code) /Service Interval Light. I was told to replace the spark plugs & ignition coil. I took it to an independent mechanic, sparks plugs & coil were replaced. The check engine light off. Notice I was using more gas. 2 weeks later, check engine light came on, car started shaking. I took it to Auto Zone for another diagnostic & was told the same thing, issue with the spark plugs and coil, misfire for cylinder 2. July 14, took it to the dealership for an oil change; I was told the coolant was below level/ low. In my Ford Pass App, I received an alert; I decided to sign in into my FORD ACCOUNT, where I have my cars registered. I saw an alert with the following messages: 1 * Recalls: You're all set! There are no recalls for your vehicle. 2 * CSP (Customer Satisfaction Program 19B37 will be in effect until November 30,2022, regardless of mileage. Coverage is automatically transferred to subsequent owners. Additionally, if engine damage has occurred due to coolant intrusion, Ford Motor Company is providing a one-time repair of the engine short block. I called Mac Haik Ford Dealership and notify them of the issue. They wanted to charge me $155 just for a diagnostic. I told then that according to Campaign #21N12, I'm not suppose to be charge. I left my vehicle at the dealership for the diagnostic and at 3:54pm, I received a message for the service adviser telling me this "Hello this is [XXX] with Mac Haik Ford. The technician has looked at your vehicle & it is coolant intrusion. We have ordered parts, and we will be going into Monday with your vehicle. I will touch base with you again on Monday, have a great weekend. My car could have overheated & could have been stranded on the freeway or could have been in an accident INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2018 Ford Escape. The contact stated that while his wife was driving 20 MPH, the message to "Pull Over Immediately" was displayed. The contact stated that his wife pulled over to the shoulder of the road and turned off and restarted the vehicle and drove to an independent mechanic. The vehicle was diagnosed, and it was determined that the head gasket was blown. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure but provided no assistance. The failure mileage was approximately 91,021.

The contact owns a 2018 Ford Escape. The contact stated while driving at various speeds, the vehicle hesitated with the check engine warning light illuminated. The vehicle was taken to an independent mechanic where the spark plugs were replaced; however, the failure persisted. The contact had taken the vehicle to a dealer where it was discovered that coolant had leaked into cylinder #2. The dealer informed the contact that either the engine block or the engine might need to be replaced. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was approximately 103,000.

Seatbelt on the passenger side did not stop me from hitting the dash board and the air bags did not deploy. Was rearend while waiting to get off an of ramp.

I purchased my 2018 Ford Escape with brand new in February 2018. My vehicle only has 35,279 miles on it at the time of the incident. On 17JUL2023 my check engine light came on. The AutoNation Ford dealership did not have any appointment available until 24JUL2023. I did not drive the vehicle again until that day to get it to the dealership the vehicle was shaking and could not go above 20 mph. Once checked in they diagnosed it as "P0303 misfire on cylinder3, coolant leaking into cylinder3 recommend engine replacement." The vehicle could breakdown at any moment if driven and further damage done to the transmission. Articles and lawsuit are all over this issue and ford has still has no recalls for this manufacture failure and they refuse to help compensate for any costs.

The contact owns a 2018 Ford Escape. The contact stated that while driving at an undisclosed speed, the check engine light illuminated. Upon inspecting the engine compartment, the contact noticed that the coolant level was low coolant. The contact stated that the vehicle was consuming an excessive amount of coolant. The contact stated that further testing revealed a cylinder misfire code, and the vehicle was taken to an independent mechanic to be diagnosed. The independent mechanic determined that the spark plugs needed to be replaced. The vehicle was repaired, but the failure reoccurred. The contact linked the failure to Customer Satisfaction Program: 21N12 (Engine and Engine Cooling), but the VIN was not included. The manufacturer was notified of the failure but referred the contact to the NHTSA Hotline for assistance. The failure mileage was 87,000.

The contact owns a 2018 Ford Escape. The contact stated while driving 35-37 MPH, the vehicle failed to shift into the intended gear, and was jerking significantly. There was no warning light illuminated. The contact was able to continue driving. The contact stated that the vehicle was inspected for fluid leakage, but no issues were found. The contact stated that the failure had been recurring while driving. The contact stated that the vehicle was connected to an OBD reader, but no diagnostic codes were retrieved. The vehicle was taken to the dealer, where it was determined that the transmission needed to be repaired; however, the parts were on backorder. The vehicle was not repaired. The contact related the failure to NHTSA Campaign Number: 22V413000 (Power train); however, the VIN was not included. The manufacturer was notified of the failure and offered to partially cover the repair cost. The failure mileage was approximately 69,000.

2018 Ford Escape started jerking when first accelerating. Had it looked at by a service shop and they said they found metal filings in the transmission fluid and it should be replaced. Instead of replacing I decided to try to change the fluid to extend the life. But about 1 week later it completely went out at a stop light and it would not move. It was a very dangerous situation since the car would not move at a busy intersection.

The contact owns a 2018 Ford Escape. The contact stated that while starting the vehicle, the check engine warning light illuminated and started blinking. The vehicle was taken to an independent mechanic who stated that coolant was leaking into the cylinders causing cylinder #2 to misfire. The contact was informed that the engine block needed to be replaced. The contact was referred to the manufacturer for assistance. The vehicle was not repaired. The manufacturer was contacted and informed the contact that the vehicle needed to be diagnosed. The contact was referred to the NHTSA Hotline. The failure mileage was 93,361.