2018 Ford Escape Complaint Log

Hello, I am submitting a formal complaint on my 2018 Ford Escape. History: It is a Lease Plan vehicle that was assigned to me with 11,000 miles on it in 2018 It has a been maintained per the manufacturer schedule through the Lease Plan App Purchased the vehicle in May 2021 thru my companies purchase program, I have only had the car for 9 months and it is now inoperable It is a primary vehicle for work for a family member Situation Error alert appeared on the console for engine Took the car to Firestone initially as they had done all the maintenance work previously They were unable to look at the car and gave me a time of 5-7 days Took it to Tires Plus, they said they could look at it the next day which was a Sunday I had not heard back from anyone at Tires Plus, so I called, they recording indicated that they were closed. I drove up there and Mathew the Manager said that the mechanics had not shown up for work, it was Mother’s Day. Received call that the car needed 1 coil and spark plugs approved the work The told me to come pick up car, they were still working on it when I arrived and I stood around for 45 minutes waiting When the technician test drove the vehicle it started backfiring again, Diagnosis was a cracked spark plug and another coil. Waited another day for it to be completed Picked up the car to drove fine for two days then more engine error codes, overheating codes and the car went into “Limp Mode” The technicians allowed me to drive the vehicle and did not dive deeper into the codes to determine the root cause of why the car was showing all these engine codes Not until I brought it back 2-3 days later and explained that there was white smoke coming out of the tailpipes that the technician said these Ecoboost engines have a known issue with the computer dumping coolant into the cylinders. This cause the head gasket to blow. When I called Ford, they said there was not a recall for this VIN number even though the error codes and

One morning, we went to start the car and the check engine light came on. There was a slight burnt smell and a rumbling. We took it to Ford and got the famous coolant leak explanation. 4000 miles outside of the warranty. We are so disappointed that we are going to have to replace the entire engine on practically a new car.

The contact owns a 2018 Ford Escape. The contact stated that her husband was driving at an undisclosed speed and attempting to pass another vehicle, the accelerator pedal was depressed and he saw smoke coming from the rear of the vehicle. The contact stated no warning light was illuminated. The contact took the vehicle to the local dealer, where it was diagnosed with needing the engine replaced. The vehicle was not repaired. The manufacturer had been informed of the failure. The failure mileage was 52,550.

Vehicle ran fine and no indicator lights on when I went to work on 4/21/2022 a.m. When I left work the same day the car started fine but was shaking. When I started driving there was a loss of power and the check engine light came on, the shake and power issue smoothed out as I was driving home. I quit driving it at that point. Took it to a garage a few days later, the car was shaking again and had lost a lot of power. The garage is very close to my house so I drove it there. They told me that the head gasket had blown and was leaking coolant into the engine and that I was probably going to need a new engine. Had to have it towed back to my house because it won't hold coolant. Verified with another garage that I do indeed need a new engine, the head gasket itself can't just be replaced. It is currently at my house while I work with the garage on the replacement engine.

In April 2022 my 2018 Ford Escape started to malfunction. When in drive it would move backwards, which nearly caused an accident for me as there was a vehicle behind me when this occurred. It also would move forward when in park, and was a huge safety hazard. I had to get the vehicle towed to a service center because of these issues. Ford admits this occurred because of a malfunction but is refusing to pay for the cost to repair it. The Ford service center is estimating repairs to be $8,500. I received a recall notice in July 2022 about a bushing cable in the transmission as well.

On April 2022 my vehicle began to malfunction while I was driving. My car was in drive and when I hit the gas pedal it began moving backwards. Then, the vehicle would not move at all when it was in drive. I turned the car off, restarted, and was able to drive to a safe location. When I tried driving the vehicle again it was moving in reverse even though it was in park. I at that time called AAA and had my vehicle towed to a service center. During this time my safety was in danger as I was on the road and could have been in an accident with the way my car was malfunctioning. Before this problem occurred there were no warning lights, it just happened out of nowhere. I would later learn the engine needed repairs and I needed a new transmission.

Engine due to coolant intrusion to cylinders. Car hesitates to go, stalls out, hard to start TSB was released for this issue. The car is at a Ford dealer and now needs a full engine replacement The engine light came on at 102000 miles issues started at 56000 reported to the dealer but never fixed 2 ford dealers didn't follow TSB issues 19-2375 to do repairs while under warranty. Now over 100000, they want me to pay for repair after it has been reported to them for the last 50000 miles, and a TSB released matches the issues I reported

The contact owns a 2018 Ford Escape. The contact stated while driving at various speeds the vehicle would overheat and shutoff inadvertently. A message indicating that the vehicle was overheating was displayed. The check engine warning light was illuminated. The contact veered to the side of the road and opened the hood until the vehicle had cooled down. The contact then restarted the vehicle and continued driving. The vehicle was taken to the dealer, where an unknown filter was replaced; however, the failure reoccurred while driving, with the message "Powertrain Malfunction - Reduced Power" displayed. The vehicle was taken back to the dealer several times. The dealer diagnosed that the coolant pump needed to be replaced. The vehicle was not repaired. The vehicle was taken to a second dealer, Friendly Ford, Inc. (1077 State Route 5&20, Geneva, NY 14456), where it was diagnosed that coolant was leaking into the engine and that the engine needed to be replaced. The dealer informed the contact that the failure was related to an unknown recall; however, the vehicle could not be repaired under the recall due to the mileage. The vehicle was not repaired. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was approximately 117,000.

2018 Ford Escape SUV 1.5L Ecoboost. Drove 150 from home with no issues. Stopped for about 30 minutes, attempted to resume drive of another 50 miles, but within the first 2 miles all of a sudden warning light came on "High Engine Temperature Stop Safely". I checked the coolant and with No advance warning the coolant was completely gone. I was able to get some coolant and get to a safe location. There are no leaks as the reservoir has stayed full. The temperature gage is still at the highest range even after sitting for days, vehicle not operatable. SUV has 90K miles, I have an extended warranty. Almost 2 weeks later I still can't get help from the Ford dealerships local where the SUV broke down or the location where I purchased it at. Ford Customer Service hasn't been able to rectify anything as well. I was stranded for almost a week before I could get back home. These are unsafe vehicles that desperately needs a recall. I hope it doesn't come down to someone dying before a recall is put into place. Hold Ford accountable, it's a $500 billion company they can do better than this! I think this is complaint #98 about engine issues most just like mine. I don't feel safe in this vehicle that may catch on fire as I'm driving on the freeway.

The contact owns a 2018 Ford Escape. The contact stated while driving 35 MPH, the check engine warning light illuminated. The contact took the vehicle to the local dealer, where it was diagnosed with needing the engine to be replaced. The vehicle was not repaired but was pending repairs. The manufacturer had been informed of the failure. The failure mileage was approximately 70,000.

The contact owns a 2018 Ford Escape. The contact stated that while driving at an undisclosed speed, the temperature gauge began to indicate that the engine was overheating, after which the vehicle inadvertently lost motive power. The contact was able to coast to the shoulder of the roadway, where the vehicle failed to restart. The check engine warning light was illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the cylinder water jacket, resulting in damage to the engine. The contact was informed that the engine needed to be replaced. The vehicle was repaired. The manufacturer was not notified of the failure. The failure mileage was 69,000.

Engine coolant leaking into motor - Complete engine rebuild must be completed AWD transmission also not working - Complete rebuild needed.

The contact owns a 2018 Ford Escape. The contact stated while driving at various speeds and depressing the accelerator pedal, the vehicle hesitated to respond. There was no warning light illuminated. The vehicle was taken to the dealer, where the engine block was replaced twice, the transmission was replaced twice, and the front axle was replaced; however, the failure persisted. The vehicle was taken to the dealer it was purchased from, Steven's Jersey City Ford (740 NJ-440, Jersey City, NJ 07304), and the engine block was replaced a third time; however, the failure persisted. The contact stated that while one of the dealers was in the process of replacing the engine, the dealer informed the contact that there were metal shavings inside the engine. The vehicle was not repaired. The manufacturer was notified of the failure, but no assistance was provided. The manufacturer referred the contact to the dealer for assistance. The failure mileage was approximately 15,000.

2018 Ford Escape SEL Blue in color. I bought this vehicle when it was 2 years old. The vehicle has had no accidents or major repairs needed. Paint started flaking away around the windshield. The driver’s side pillar and passenger side upper corner. The spots started out about the size of quarters and over the course of two days have gotten much larger about the size of a baseball. Took the vehicle to the collision center of the same dealer I bought it from. The estimate to fix it $3,005.48. Absolutely unbelievable.

After having the 2018 Ford Escape for three weeks, the entire APIM system went down. I was not able to charge anything, use the radio, or the touchscreen for all of the functions in the dash. It goes in and out constantly, often does not turn on at all, the touchscreen lags, the radio takes up to a minute or longer to change a channel once a button is pressed. The only thing that is in tact is the rear camera. The 2016-2017 APIMs have been recalled, and this one should as well. Other than the rear camera and now being able to charge a phone, I cannot use the touchscreen at all and do not use the radio because I cannot see what channel it is on.

I drove 2 minutes down the road and my dashboard told me "autostart is disabled turn off the car and restart the car". after pulling over on the side of the road cause my car had to die while I was driving. I tried to restart my car and nothing working it was cranking but wouldn't start. I had to get my car towed to my local shop. My mechanic is saying there is zero compression and my engine is blown, my engine has a little over 60k. I get oil changes every time it is needed. my coolant is leaking but shows no trace of where the coolant is going. Please help!

The engine of my 2018 Ford Escape failed while driving, indicating it was overheating and to pull over and turn off the vehicle immediately. I could feel a loss of response of the engine while I was driving accompanied by shuddering and an odd noise. This happened within 3 minutes of leaving my house on a cold day, traveling about 1/4 mile. Fortunately, I was on a back road with a low speed limit and could pull over to the shoulder safely. However, had this been on a highway I may have had major safety issues with loss of acceleration and ability to safely move my vehicle to the side of the road. The problem was confirmed by an independent auto shop as well as the dealership by inspection where antifreeze was found to leak into the engine block and cause engine failure. This was noted as a service bulletin by the dealer, but never as a recall nor was it shared with car owners. My vehicle has only ~43000 miles on it. The check engine light to my vehicle turned on a few weeks prior to the engine failure. A diagnostic check by a service provider indicated a cylinder misfire caused by worn out spark plugs or ignition coils and repair was not urgent. This was also 1 week after I had my car inspected by the dealer for a tune up, oil change, and general check where I was told everything looked normal. The check engine light went off for periods of time before coming back on and there was a slightly rougher idle to the vehicle, but no obvious warning signs indicating engine contamination with antifreeze and imminent failure. I was told a compression test of the engine could have helped spot the problem before engine failure, but this was not confirmed by the car dealer.

The contact owns a 2018 Ford Escape. The contact stated while driving 55-60 MPH, the message "Engine Overheating - Stop When Safe" was displayed. The contact veered to the side of the road and waited for a few minutes. The contact continued driving; however, the failure reoccurred later that same day. The contact turned off the vehicle, and upon restarting the vehicle the failure persisted. Additionally, the steering wheel started vibrating. The contact drove to her residence and parked the vehicle. An independent mechanic diagnosed the vehicle and determined that coolant was leaking into the engine. The vehicle was not repaired. The dealer and the manufacturer were not notified of the failure. The failure mileage was approximately 83,000.

Vehicle alerted for miss-fire cylinders 1&2. I took to my mechanic and he diagnosed coolant had leaked into the engine fouling cylinders 1 & 2 irreparably and needed a complete engine change. Advised I take it to Ford dealer as this is a known issue. I contacted Ford customer service for advice and was told I needed to take it to a Ford dealership for diagnosis and determination. Towed vehicle to Ford. Same diagnosis with an estimate of $11,154.31 to replace the engine. Requested an adjustment or assistance as this is not an expected failure and there is sufficient evidence of this happening with this engine to many people. Ford refused assistance. Towed back to my mechanic for an OEM engine change. At least two people in my area have had this engine replaced with my mechanic since my occurance.

The contact owns a 2018 Ford Escape. The contact stated that while driving at an undisclosed speed, there was a knocking sound coming from the vehicle, and the vehicle jerked. The contact thought the vehicle had a flat tire, but upon inspection, the contact's husband noticed that the engine guard on the front passenger's side had detached, causing it to hit the passenger's side front tire while driving. The contact's husband reattached the engine guard; however, the failure recurred with the front driver's side engine guard detaching. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 41,000.

I had an issue in 2022 with my 2018 ford escape they said I had no antifreeze left and needed a transmission it took 5 months but never found the antifreeze issue or fixed it. Now engine light came on to be told a TSB came out 3 months after my repair with a diagnosis for the issues I have had since purchased car. They are refusing to fix unless it’s under warranty I had a warranty when I first took car in 2022 but now I am just out a $35,000 car that I can’t afford to replace engine. TSB report Ford don’t care nor want to assist in anyway with an issue reported and brought up before warranty expired yet I am at fault now. Not ok they should be fixing this issue for free but due to entire engine being damaged they are just letting customers lose everything including a job when they don’t have a way to get to work after paying for 6 years and won’t offer help

Vehicle shakes badly after100/200 miles at speeds of 60 -70 miles hour

Engine requires replacement. Vehicle is presently located at Century Ford in Mount Airy, Md. The vehicle is scheduled to be picked up and repalced by Element Fleet. The engine cost replacement was estimated at $5.500.00. The vehicle slowed down severely, loss of horsepower on major 70 MPH highway near Hagerstown, Md. I was driving normally when the vehicle slowed and the Enigine Light was Flashing On and Off most of the 30 minute drive to the local repair shop. I was concerned about my safety from all traffic especially tractor trailers. I thought the vehicle might completely shut off. I was then instructed by the company Element Fleet management to take the vehicle to a Ford dealer. The local repair shop said the vehicle needed the engine replaced. The Ford Dealer also said the engine needed replacement. The mileage was 87, 376. Regular maintenance and proper driving was applied at all times. I received the vehicle with about 61,000 miles from another co-worker in May 2021.

Started sputtering. Engine light popped on. Sputtering. Stalling. Heating up upon diagnoses. Coolant leaked onto engine.

The contact owns a 2018 Ford Escape. The contact stated while driving approximately 30 MPH and attempting to depress the brake pedal, the pedal went to the floorboard. The coasted to the side of the road while pumping the brake pedal until the vehicle came to a stop. The vehicle was then driven to the local dealer and diagnosed with a faulty brake master cylinder. The vehicle was repaired. The contact was concerned about having to pay out of pocket for the repair. The manufacturer was contacted and notified of the failure; and referred the contact to the NHTSA for assistance. The approximate failure mileage was 23,000.

The contact owns a 2018 Ford Escape. The contact stated that while driving at an undetermined speed, there was abnormal rumbling noise detected when shifting. The engine warning light was illuminated. The contact received notification of NHTSA Campaign Number:22V413000 (Power Train). However, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. VIN tool confirms parts not available. The failure mileage was approximately 55,000.

The contact owns a 2018 Ford Escape. The contact stated while driving approximately 30 MPH, she heard an abnormal noise while depressing the brake pedal. The contact stated that the check engine warning light was illuminated for a short period of time. The contact was able to continue driving to her destination at a slow speed. The contact took the vehicle to the local dealer, where it was diagnosed with needing the transmission to be rebuilt. The vehicle was repaired. The manufacturer had been informed of the failure. The contact then received notification of NHTSA Campaign Number: 22V413000 (Power Train). The failure mileage was 79,334.

Driving home after leaving car at my daughter's house. Very cold last night and it was left outside. Steering was a bit tight on the ride home. Then a light came on the dash...and the steering virtually locked up. Extremely hard to turn or maneuver. I am 6'3" and 260lbs..and had this been my wife driving who knows what would happened. Put it in garage this morning. Went out about 15 minutes ago...no change. Big red sign on the dash instrument panel reading "Steering loss. Stop safely". Major safety issue had some else been driving.

The contact owns a 2018 Ford Escape. The contact stated that while operating the vehicle, the engine overheated, causing the vehicle to stall. The vehicle was towed to the local dealer who diagnosed that the engine head gasket failed and the engine short block needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure but no assistance was offered. The failure mileage was 75,683.

I was pulling out of a parking lot when going up a hill my car no longer would shift gears. There was a car coming up fast on me and I barely made it over the hill. I allowed the car to roll into the next parking lot to get out of traffic. No warning lights came on. I turned the car off to see if it was a computer problem. The car would not start up. I used a jump box to restart the battery. When the car was back on I attempted to drive in the empty lot and the car would not shift gears. The car is an automatic and I tried to do manual shift if sport mode and it would not function. I was in a different state with my sister and we were stranded. I had to call my husband to tow my car home because it would be months to get parts for the repair shop in the other state. I had it evaluated at Ford and they said it was the transmission. It took 7 months to get parts and to get it fixed. Now the radiator is leaking and the car no longer runs. I spent $8000 on repairs and I can’t even drive it. Now my dad’s escape that is a different year and body style has to have its transmission repaired too.

Door would not unlock when hand is placed on door handle with key fob nearby. Had to use keypad on door. Happens intermittently Also horn beeps by itself Driver seat memory wasn’t automatically activated All intermittently

The contact owns a 2018 Ford Escape. The contact stated that the vehicle failed to start. The check engine warning light and the oil warning light were illuminated. The vehicle was towed to an independent mechanic who was unable to diagnose the vehicle and referred the contact the dealer. The vehicle was towed to the dealer who diagnosed that the engine short block needed to be replaced. The dealer also advised the contact that she would be responsible for the cost of the repair since the VIN was not included in an unknown Technical Service Bulletin. The manufacturer was notified of the failure and a case was opened. The manufacturer also referred the contact to NHTSA for assistance. The vehicle was not repaired. The failure mileage was approximately 80,000.

The contact owns a 2018 Ford Escape. The contact stated while driving approximately 65 MPH, the vehicle lost motive power and was jerking. The contact depressed the accelerator pedal, and the vehicle was still jerking and failed to accelerate. There was no warning light illuminated. The contact had taken the vehicle to a local dealer, where it was diagnosed and determined that the transmission had failed and needed to be replaced. The vehicle was repaired. The contact stated that the failure reoccurred, and the vehicle was taken to an out of state dealer. The dealer diagnosed the vehicle and determined that the transmission had failed and needed to be replaced. The vehicle was still under warranty and was repaired. The contact stated that the failure reoccurred and was taken to another out of state dealer who diagnosed and determined that the transmission needed to be rebuilt. The vehicle was not repaired. The manufacturer was informed of the failures. The failure mileage was approximately 100,000.

6 Speed Powershift transmission burnt up without giving any codes or warning lights. Vehicle had started making a low whine noise at 10,000 miles which Dealership technicians claimed not to hear. At 50,000 miles took vehicle into Dealership because noise became very loud and popping noise from front end, report was transmission had failed and burnt up. Dealership did a rebuild on transmission had vehicle almost 3 months, pick up vehicle still transmission whine, returned to Dealership they claimed air in transmission lines was flushed, transmission still had whine. Reman transmission ordered, installed and still has noise from transmission and no warning lights, still shift issues, jerking, pulling , etc.

The contact owns a 2018 Ford Escape. The contact stated that while driving approximately 60 MPH, the coolant was mixing with the oil. The check engine warning light was illuminated. The vehicle was taken to the local dealer where it was determined that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified however, no further assistance was provided. The failure mileage was approximately 15,000. Consumer stated vehicle was serviced and repaired on December 2, 2021. Levittown Ford replaced the engine due to the coolant mixing with the oil.

I have a 2018 Ford Escape purchased brand new off the lot.. Now less than 3 years and 66000 miles later my check engine light comes on.. I took my car to a trusted mechanic who advised of a bad spark plug. A day after the repair, driving less 15 miles the check engine light came back on. After further inspection the mechanic advised I should take it to the Ford dealership. The diagnosis at the Ford dealership showed a blown head gasket and that I would need to replace the entire engine. The Ford service agent said the damage was caused by coolant leaking into the oil. He said the cost of the repair is estimated at $10000 (which is more than I owe on the car). With so many similar issues this is definitely a defect of the engine in the Escape. This issue should be immediately investigated, recalled, and repaired by Ford as it is clearly not a consumer caused issue. I'm sharing a pic of the spark plug that has been corroded due to the coolant leaking into the oil which has destroyed my engine. Please help us!

Smoke visible when the vehicle is started for the first time in the day or when it's sitting for a few hours then starts later in the day. Auto dealers informed that this is common in Ford "cold starts" but this is not what it is. Was told it was the turbo booster but that has been replaced & still vehicle smokes bad. Huge plum of white smoke from exhaust is visible & is causing some major concerns.

Had vehicle at the dealership for standard oil change and tire rotation. Service member included a note that says "Replace 12 swollen lug nuts next visit." This seems like a dangerous situation to me and Ford Motor dealer should have automatically replaced them.

Have taken my 2018 Escape S several times to Dealership where purchased for whirling winning noise from front end of vehicle and mechanic claimed could not hear noise now have clicking sound happening and expressing loose cv axel. . Headlights have started to peel Dealership shop staff claimed could not see damage or p R peeling. And front drivers seat lower upper back makes a popping sound and gives with any pressure to area. Dealership claims can not feel or hear.

2018 Ford Escape engine with just 22,000 Miles on it needs to be completely replaced for leaking coolant. Was told it could have given up on me at any moment while driving.

The contact owns a 2018 Ford Escape. The contact stated the vehicle was running rough, with the check engine warning light illuminated. The vehicle had been taken to the dealer where it was diagnosed that coolant was leaking into the engine. The engine had been repaired. The contact stated that several years later the failure had reoccurred. The vehicle was returned to the dealer where it was diagnosed and determined that cylinder #1 and #4 were leaking, along with several other possible cylinder misfire. The dealer stated that there was oil covering the engine compartment and the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure, and the contact was referred to the NHTSA Hotline to report the failure. The failure mileage was 20,000.

The defects that cause coolant to leak into the engine cylinders, causing significant damage and, in some cases, complete engine failure. I have an invoice of over 2100.00 that did not repair the damage. My mechanic spoke to Ford dealership and they said they were aware of the problem and explained the issue to him. He sent me several estimates and so did Ford stating I need a new engine that would cost and estimated amount of $8200-$12,000.00. After the engine light came on. everytime I took it to get fixed, "cylinders" the engive light would go out temporarily and then I went to pull out of my home and was almost hit because my car would not go. it just kept stuttering. (best way I can describe it) my son and i were cussed out by the woman thinking I just purposely stopped in the middle of the road. There are several class action lawsuits against Ford over this matter since 2020. I called them and they refused to help me but told me to get another estimate from a Ford Delearship that would cost me an additional 500 plus. I am a single mom and owe almost 16,000.00 on this and cannot afford to get a new engine. My heart breaks that I a cannot travel to see my elderly parents and grandparents. In order to drive around town, I have to put several bottles of coolant in it a week. while my car was in the shop my son missed the bus and had to walk home 3 mile in the winter months. I hope that you can help us.

The contact owns a 2018 Ford Escape. The contact stated that while driving at an undisclosed speed, the gear shifter seized before the vehicle lost motive power. The vehicle was towed to three different independent mechanics who were unable to diagnose the failure due to the vehicle being unable to start. The vehicle was then towed to the contact's residence, where it remained unrepaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 89,000. The VIN was unavailable.

The contact owns a 2018 Ford Escape. The contact stated that while driving at 55 MPH, the vehicle felt like it had a flat tire or low tire pressure. Upon inspection, the contact noticed the rear passenger's side strut had detached and was sticking up inside of the trunk. The vehicle was taken to three independent mechanics and diagnosed that the rear passenger's side strut was faulty, or the vehicle might have been previously totaled in a collision. The vehicle was not repaired. The dealer was made aware of the failure and informed the contact that there was no recall associated with the VIN and that the vehicle was out of warranty. The manufacturer was not made aware of the failure. The failure mileage was approximately 85,000.

My 2018 Ford escape has a blown engine. My check engine light came on and I brought the car to the dealer. The Service rep advised me I need an appointment to have the car checked. I advised him that the check engine light came on and It might be a serious problem and I’m not driving the car. Ford took the car 14 days ago I’m awaiting an answer on the status. The engine was blown due to oil mixing with coolant through the cylinder. A quick Google check of the 2018 Ford escape has many complaints similar to mine. I called Fords Main office inquired if there was any recalls or any problems and they told me there was no recalls and no problems. This is a serious problem if somebody disregards the check engine light and the motor Ceased they could be a rear end collision. I observed on Car websites that people have complained of the similar problems and Ford does nothing about it. How can these dealers get away with not advising owners of possible serious the physical injury or death caused by defective parts that they are well aware of? I believe this needs checking into further by governmental agencies and force Ford to repair the engines and extend the warranties on those bad motors they’re aware of. My brother drives a Ford escape at work the car has three engines in it and it only has 48,000 miles. The same problem with my car happened with all three of those of the motors. It’s a shame Ford could get away with us. Ford is repairing the car right now after me insisting to them that I wasn’t leaving with the check engine light on. When the service manager advised me the motor was shot he also told me my free oil changes would not be honored any longer although I have it in writing. These dealers get away with it because they know you’re not gonna go to arbitration over a couple oil changes but they get away with it. The problem with the 1.5 eco-boost Ford motor should immediately be recalled and repaired the warranty.extended Sincerely yours, [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

I was stopped for an accident on I70 E in St Louis County. While stopped a 2015 Mazda hit me in the rear. He hit me so hard that the the seat broke and I went all the way back to the back seat. He then pushed me into the stopped Tahoe in front of me. I went forward and hit the steering wheel. None of the airbags deployed. Component malfunction would be air bag system and seat. I feel that if I had one of my grand kids in the back they may have been crushed. As far as I know the problem has not been confirmed by anyone. The car was checked by insurance company and totaled. There were no warnings or warning lamps. I have pictures that can be emailed or texted, I can't get them in here.

The contact owns a 2018 Ford Escape. The contact stated that while driving at 15 MPH, the vehicle jerked and revved loudly, then lost motive power. The vehicle was towed to the dealer. The dealer diagnosed that the transmission fluid pump was faulty, causing the transmission failure. The transmission fluid pump needed to be replaced. The vehicle was not repaired and remained at the dealer. The manufacturer was made are of the failure and referred the contact to file a complaint with NHTSA. The failure mileage was 114,000.

Lug nuts swelled and were replaced at my expense by a Ford dealership. There were no warning messages. Problem found at routine tire rotation.

A set of four (4) tires were purchased on 09/07/2021. The cars mileage was 30,389 at time of purchase. On 11/09/2021, I discovered two dollar size bulges on the sidewall outside of the front passenger tire. These bulges were protruding about 3/4 of an inch. I reported the defect to Firestone and on 11/15/21, the tire was replaced and remaining three were examined with no defects found. The mileage on the car when defect was found was 33,558. My concern is that if I had not discovered this defect, a possible front tire "blow-out" may have occurred and because my vehicle is an SUV, a "ROLLOVER" at highway speeds if likely. I am reporting this in the event that Firestone fails to make proper reports & notifications.

The contact owns a 2018 Ford Escape. The contact stated that after arriving to her destination and attempting to open the liftgate, the contact was unable to open the tailgate. There was no warning light illuminated. Additionally, the contact stated that the Auto START/STOP feature did not have a fail-safe feature which prevented the tailgate from operating as designed. The vehicle was not diagnosed or repaired. Neither the manufacturer nor the dealer was notified of the failure. The approximate failure mileage was 12,830.