2000 Ford Excursion Complaint Log

WHILE WARMING VEHICLE AND WITHOUT ANY INDICATION VEHICLE STALLED, AND COULD NOT BE RESTARTED. VEHICLE WAS TOWED TO DEALER, TECHNICIAN COULDN'T DUPLICATE PROBLEM. PLEASE PROVIDE FURTHER INFORMATION. *AK

INTERMITTENTLY WHEN APPLYING BRAKES, STEERING WHEEL WOULD LOCK UP. DEALER HAS INSPECTED VEHICLE AND CHANGED RACK AND PINION. HOWEVER, PROBLEM WAS NOT CORRECTED. DEALER PUT THE OLD PARTS BACK ON VEHICLE. *AK *YD

CONSUMER STATES VEHICLE BRAKING SYSTEM HAS BEEN REPLACE FOUR TIME DUE TO POOR PERFORMANCE. DEALER HAS BEEN CONTACTED. NLM

CONSUMER STATES WHILE DRIVING VEHICLE, APPLIED BRAKES AND WITHOUT WARNING FRONT END WAS VIBRATING VIOLENTLY DEALER SERVICED VEHICLE AFTER SEVERAL THOUSAND MILES PROBLEM OCCURRED AGAIN DEALER THEN STATED IT'S THE WEAR AND TEAR OF THE ROTORS.*JB

HEADRESTS ARE NOT AVAILABLE FOR ANY OF THE 3RD SEAT BENCHES. THIS COULD CAUSE SPINAL INJURIES IN A CRASH ESPECIALLY FOR CHILDREN.*AK

WHILE DRIVING, CONSUMER EXPERIENCED TREAD SEPARATION, FIRESTONE HONORED THE WARRANTY ON THE TIRE AT 50 PERCENT REPLACEMENT COST BECAUSE THE TREAD DEPTH WAS HALF USED.(FIRESTONE TIRES, NO OTHER TIRE INFO.)*JB *TS

FRONT BRAKES PULL TO THE LEFT WHEN PEDAL IS DEPRESSED ALONG WITH VIBRATION AND PULSATION. ENTIRE BRAKE SYSTEM WAS REPLACED AT 12,000 MILES ALONG WITH PADS/ROTORS AND CALIPERS. PLEASE DESCRIBE DETAILS. *AK

AS A RESULT OF A TIRE BLOWOUT CONSUMER RAN INTO A WALL AND PASSENGER'S DOORS OPENED UPON IMPACT. MANUFACTURER WAS CONTACTED. PLEASE PROVIDE FURTHER INFORMATION.*AK

THE WIRING HARNESS ON THE STEERING COLUMN CAUSES THE TRUCK TO STALL WHEN DRIVER USED THE "TILT" OPTION. THE DEALERSHIP REPLACED THE WIRING HARNESS AND TOLD THE OWNER NOT TO NO LONGER USE THE "TILT" OPTION ON STEERING COLUMN. NLM

AFTER KEYLESS ENTRY LOCK WAS ACTIVATED, ALL DOORS EXCEPT THE REAR PASSENGER SIDE DOOR FAILED TO LOCK. DEALERSHIP INDICATED THAT THE DOOR POWER MOTOR WENT OUT. CONSUMER HAD MOTOR REPLACED. PROVIDE MORE DETAILS. TS

DURING THE FIRST THREE MONTHS OF OWNERSHIP THIS VEHICLE WAS RETURNED TO THREE DIFFERENT FORD DELERSHIPS TO COORECT POOR BREAKING PERFORMANCE. DURING HARD BRAKING THE VEHICLE PULLS HARD TO THE LEFT. AT EACH DEALERSHIP THE ROTORS WERE TURNED AND SWAPPED FROM SIDE TO SIDE, THE PADS WERE REPLACED AND THE SUSPENSION WAS REALIGNED. DURING ONE OCCASION I ALMOST LOST CONTROL OF THE VEHICLE AND CROSSED INTO ONCOMING TRAFFIC ON A TWO LANE ROAD. I WAS TOLD BY GREENWAY FORD, DURING ONE OF THE VISITS IN EARLY 2001. THAT THIS IS A KNOWN PROBLEM BY FORD AND THEIR ENGINEERS ARE STUDYING THE PROBLEM. THE FINAL RESULT OF EACH REPAIR HAS BEEN THE SAME THE VEHICLE CONTINUES TO PULL HARD TO THE LEFT DURING HARD BRAKING. NOW AT 31500 MILES THE VEHICLE SUDDENLY BEGAN TO SUDDER UNCONTROLLABLY WHILE BRAKING. THE VEHICLE WAS TAKEN BACK TO A FORD DEALERSHIP WHERE THE ROTORS WERE TURNED. THE PADS HAD MINIMAL WEAR. I WAS TOLD BY THE DEALERSHIP THAT FORD EXCURSIONS REQUIRE THE ROTORS TO BE TURNED YEARLY. THIS CONDITION IS A SAFETY HAZARD AND NEEDS TO BE CORECTED. DT

THE EMERGENCY TIRE CABLE BROKE, WHICH CAUSED THE TIRE TO FALL ONTO THE STREET. *JB

WHEN THE BRAKE PEDAL WAS DEPRESSED IT FAILED TO STOP THE VEHICLE IMMEDIATELY, AND THE ENTIRE FRONT END VIBRATED. THIS RESULTED IN EXTENDED STOPPING DISTANCE. ON ONE OCCASION, THE VEHICLE WAS INVOLVED IN A REAR END COLLISION. DEALERSHIP REPLACED OR RESURFACED BRAKE ROTORS EVERY THREE TO FOUR MONTHS. *AK *JB

THE VEHICLE WAS INVOLVED IN AN ACCIDENT. THE VEHICLE WAS TRAVELING AT 40 MPH AND HIT THE PASSENGER SIDE OF ANOTHER VEHICLE. THE AIR BAGS DID NOT DEPLOY. *JB

FIRESTONE TIRE BLEW CAUSING AN ACCIDENT.

CONSUMER WAS TRAVELING AT 70 MPH WHEN THERE WAS A LOUD NOISE, AND SUDDENLY THE VEHICLE BEGAN TO WOBBLE FROM THE REAR. *AK

CONSUMER STATES THAT FRONT SEAT BELT ON THE PASSENGER'S SIDE IS STUCK IN THE OPEN POSITION. SEAT BELT WILL NOT LOCK. AS A RESULT PASSENGER IS NOT PROPERLY RESTRAINED. *AK

VEHICLE'S RIGHT FRONT TIRE HAD TREAD SEPARATION WHILE DRIVING AT 70 MH.

RIGHT REAR TIRE BLEWOUT. CAUSE OF THE BLOWOUT WAS NOT DETERMINED.

VEHICLE WAS FORCED OFF THE ROAD AND TURNED ONTO ITS RIGHT SIDE AND THE AIR BAGS DID NOT INFLATE. *MR THE VEHICLE HIT THE GRAVEL. *SCC *JB (LAWYER, GARY UDOUJ ON BEHALF OF CLIENT *JB

VEHICLE CAUGHT ON FIRE WHILE PARKED AND TURNED OFF. THE ALARM WAS ALSO ON. THE FIRE ORIGINATED FROM THE ENGINE COMPARTMENT ON THE DRIVER'S SIDE, PER THE FIRE INSPECTOR. *AK

CONSUMER STATED THAT FIRESTONE TIRES SEPARATED AND FLAPPED BEFORE CONSUMER HAD TO PURCHASE ANOTHER TIRE. SINCE THE TIRE WAS REPLACED BEFORE MARCH, 2003 FIRESTONE WILL NOT HONOR CONSUMER'S REQUEST FOR A REPLACEMENT. *AK

CONSUMER CHANGED THE TIRES ON THE VEHICLE PRIOR TO RECALL. CURRENTLY, CONSUMER WOULD LIKE REIMBURSEMENT FROM THE MANUFACTURER, WHO REFUSED TO REIMBURSE CONSUMER BECAUSE THE TIRES WERE DIFFRENT THAN THOSE THAT MANUFACTURER SUGGESTED. *AK

WHEN APPLYING THE BRAKES THE VEHICLE VIBRATED AND SHUDDERED. THE VEHICLE WAS TAKEN TO THE DEALER FOR INSPECTION. THE MECHANIC WAS UNABLE TO DUPLICATE THE PROBLEM. PLEASE PROVIDE FURTHER DETAILS. *JB

WHILE DRIVING, TWO TIRES BLEW OUT ON SEPARATE OCCASIONS. THE SIDEWALLS CRACKED BEFORE THE TIRES BLEW OUT. *AK

COMPLAINT ABOUT THE LACK OF CUSTOMER SERVICED RECEIVED FROM BRIDGESTONE/FIRESTONE CALL CENTER. *PH CONSUMER SEEKING REIMBURSEMENT ON TIRE REPLACEMENT COVERED BY THE MANUFACTURER'S SAFETY CAMPAIGN. *LA

RIGHT REAR TIRE ON 2000 FORD EXCURSION COMPLETELY DISINTEGRATED. *PH *MR

CONSUMER PREVIOUSLY REPLACED TIRES PRIOR TO A RECALL. MANUFACTURER INFORMED CONSUMER THAT REIMBURSEMENT WOULD BE IN ORDER, IF DONE. CONSUMER STATED THAT MANUFACTURER REFUSED REIMBURSEMENT BECAUSE THEY COULD NOT INSPECT THE TIRES. *AK

CONSUMER DENIED REIMBURSEMENT FOR REPLACING FIRESTONE TIRES PRIOR TO RECEIVING RECALL. *PH *LA

PRIOR TO RECEIVING STEELTEX TIRE RECALL, CONSUMER REPLACED ALL FOUR TIRES DUE TO AIR LOSS. *PH THE CONSUMER REQUESTED REIMBURSEMENT. *JB

FIRESTONE REFUSED TO REIMBURSE CONSUMER FOR A TIRE PURCHASE WHICH OCCURRED BEFORE FIRESTONE STEELEX TIRE WAS RECALLED. ALSO, IT WAS NOT A BRIDGESTONE/FIRESTONE TIRE. *AK