2000 Ford Excursion Complaint Log

PASSENGER SIDE AIRBAG WARNING LIGHT STAYS ON. WHEN I BROUGHT THE VEHICLE TO BE REPAIRED AT THE DEALER I WAS INFORMED THAT A NEW ASSEMBLY NEEDED TO BE ORDERED DUE TO A DEFECTIVE ONE. I WAS ALSO TOLD THAT THE AIRBAG MAY NOT DEPLOY IN AN ACCIDENT. I BROUGHT IT BACK AND HAD IT FIXED. THE SAME PROBLEM HAS OCCURRED AND ANOTHER AIRBAG ASSEMBLY MUST BE INSTALLED.*AK

VALVE STEM OF SPARE TIRE EXPLODED AND CAUSED TIRE TO GO FLAT, 2 YOUNG CHILDREN IN BACK OF VEHICLE WERE SCREAMING, FATHER OF THE CHILDREN WHIPPED HIS HEAD AROUND AND HAS HAD PAIN IN HIS NECK AND SHOULDERS EVER SINCE. *SLC

WHEN ATTEMPTING TO TURN VEHICLE, IT CANNOT BE TURNED WHILE BRAKES ARE ON. DEALERSHIP IS AWARE OF PROBLEM. *AK

THESE OEM TIRES ARE EXTREMELY DANGEROUS, I HAVE HAD 2 SIDEWALLS BLOWOUTS WITH NO WARNING IN MY FIRST 6 MONTHS OF OWNERSHIP. THESE TIRES MUST BE RECALLED BEFORE THERE ARE MORE INJURIES AND/OR FATALITIES. I REPLACED THE TIRES AND HAVE THE OEM TIRES IN MY GARAGE TO RETURN TO FIRESTONE. THEY HAVE REFUSED TO HELP ME AS THEY HAVE NOT BEEN RECALLED YET. FIRESTONE CONTINUES TO BLAME THE CONSUMER FOR THESE FAILURES AND THAT IS NOT THE CASE, THESE TIRES ARE VERY DANGEROUS AND CAN FAIL AT ANY TIME.*AK (TIRESIZE: P265/75R16)

WHEN APPLYING BRAKES SHUDDER CAN BE FELT IN THE FRONT BRAKING SYSTEM

WHILE DRIVING BETWEEN 65 AND 75 MPH T VEHICLE WOULD START VIBRATING. DEALER COULD NOT FIND OUT WHERE VIBRATION WAS COMING FROM. THEY BELIEVED IT WAS MANUFACTURER'S FRAUD. *AK

TIRE SUDDENLY FAILED LOOSING TRED AND BLOWING OUT ON RETURN TRIP FROM DALLAS TX ON INERSTATE I-40 IN WEST MEMPHIS, ARK THE TIRES HAD LESS THAN 4500 MILES ON THEM . BOTH FORD AND DEALER SAID "NOT MY PROBLEM" AT BLOW OUT CONTROL OF THE VEHICLE WAS VERY DIFFICULT AND IF THERE HAD BEEN HEAVY TRAFFIC A COLLISION WOULD HAVE OCCURED AS THE VEHICLE SWERVED FROM ONE LANE TO ANOTHER WHILE STOPPING IT. THE TIRE WAS MADE AT THE CANADA PLANT AND WAS THE STANDARD ISSUE 265X16R (DOT NUMBER: VNW8 IXY TIRESIZE: 16)

WHEN APPLYING BRAKES AT ANY SPEED VEHICLE WILL PULL TO LEFT DURING LIGHT AND HARD BRAKING. DEALERSHIP IS AWARE OF DEFECT, AND HAS AGREED TO REPLACE VEHICLE. PLEASE PROVIDE ANY ADDITIONAL INFORMATION/ATTACHMENTS.*AK

WE WERE RUN OFF THE ROAD ON I-70 TRAVELING THROUGH MOAB, UTAH WHEN OUR EXCURSION SMASHED HEAD ON INTO THE SIDE OF A FROZEN SOLID ROCK HILL TRAVELING 80 MPH. WE WERE THEN LAUNCHED INTO THE AIR AND PROCEEDED TO FLIP END OVER END SEVERAL TIMES BEFORE COMING TO A HALT AT THE BOTTOM OF THE RAVINE UPSIDE DOWN. THE FRONT END OF THE VEHICLE IS GONE ALONG WITH THE TOP AND BACK END. AT NO TIME DID THE AIRBAGS DEPLOY. WE CONTACTED FORD TO REPORT THIS PROBLEM AND AFTER FINISHING THEIR INVESTIGATION WE WERE TOLD THAT THE IMPACT TO THE FRONT END OF OUR VEHICLE WAS NOT SUBSTANTIAL ENOUGH TO CAUSE THE AIRBAGS TO DEPLOY. WE HAVE SEVERAL PICTURES OF THIS VEHICLE AFTER THE CRASH AND IT IS CLEAR THAT THE IMPACT WAS HARD ENOUGH. MY HUSBAND SUFFERED A SEVERED TONGUE, CHEST AND NECK INJURIES AND VARIOUS ABRASIONS. I SUFFERED A CUT ABOVE MY LEFT EYE, CHEST INJURIES, AND ABRASIONS. OUR DAUGHTER ONLY SUFFERED FROM SEVERAL ABRASIONS. NO ONE WAS SERIOUSLY INJURED, HOWEVER, MY HUSBAND AND I BOTH STILL SUFFER FROM ONGOING CHEST PAIN. FORD HAS BEEN COMPLETELY UNCOOPERATIVE WITH OUR EFFORTS IN PROVIDING THIS INFORMATION. I HOPE THE INFORMATION PROVIDED WILL REQUIRE FORD TO, ONCE AGAIN, RE EVALUATE THEIR SAFETY FEATURES AND EQUIPMENT. THANK YOU. SINCERELY, [XXX]. *AK INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

ORIGINAL TIRE ON A FORD EXCURSION. PASSENGER REAR TIRE BLEWOUT AT A LOW SPEED, TIRE POPPED AND BLEW APART.*AK CONSUMER STATES THE FIRESTONE STEELTEX TIRE, LT265/75R15, EXPERIENCED TREAD SEPARATION WHILE TRAVELING ON A DIRT ROAD. *SLC

RUBBER MOUNT ATTACHED TO BOTTOM OF FRAME IS TOUCHING THE SPRING, CAUSING VEHICLE TO BOTTOM OUT, AND FRONT END TO SHIFT FROM SIDE TO SIDE ON A GRAVEL ROAD. THERE IS ONLY APPROXIMATELY LESS THAN 1/8 OF A INCH OF CLEARANCE WHICH IS NOT ENOUGH TO ABSORB SHOCK. OTHER FORD HEAVY DUTY TRUCKS HAVE 3 TO 3 1\2 INCH OF CLEARANCE. *AK *SLC

NO SUMMARY LISTED FRO ABOVE VEHICLE. *AK

IT WILL NOT PULL 10,000 POUNDS. IT HAS A STABILITY PROBLEM. PULING 5000 POUND CAUSE ROLLOVER. *AK

WE RAN ACROSS SOME MINOR ROAD DEBRIS WHICH CAUSED EXTENSIVE DAMAGE TO THE SIDE WALLS OF BOTH FRONT TIRES. BOTH TIRES DISINFLATED VERY RAPIDLY MAKING IT DIFFICULT TO STEER THE VEHICLE TO SAFETY. WE HAD SEVEN (7) CHILDREN AND TWO (2) ADULTS IN THE VEHICLE AT THE TIME OF THE INCIDENT. WE FEAR FOR THE SAFETY OF OUR CHILDREN BUT CANNOT AFFORD TO BUY FOUR (4) NEW TIRES AT THIS TIME. (TIRESIZE: 16)( DOT NUMBER: TIRE SIZE: 16 )

GASOLINE FUELS SMELL INSIDE OF VEHICLE WAS CAUSED BY A CRACKED FUEL TANK. DEALERSHIP REPLACED THE TANK, BUT GASOLINE SMELLS ARE STILL INSIDE OF VEHICLE.*AK

BRAKE ROTORS HAVE BEEN EXAMINED BY TWO DEALERSHIPS FOR EXCESSIVE WEAR AND VIBRATIONS DURING APPLICATION OF BRAKES. ROTORS WERE TURNED WITH APPROXIMATELY 20,000 MILES ON VEHICLE. BRAKES THEN FAILED WITH APPROXIMATELY 24,000 MILES ON VEHICLE, AND SECOND DEALERSHIP REPLACED BRAKES. CURRENTLY, WITH APPROXIMATLEY 30,000 MILES ON THE VEHICLE, BRAKES ARE FAILING TO STOP VEHICLE. DEALERSHIP HAS INFORMED CONSUMER THAT BRAKE PROBLEMS ARE RELATED TO "CONSUMERS DRIVING/BRAKING HABITS". PLEASE PROVIDE ANY ADDITIONAL INFORMATION/ATTACHMENTS. *AK

WHILE DRIVING ABOVE 45 MPH AND MAKING A STOP VEHICLE GOES TO THE LEFT WHICH MAY CAUSE A CRASH. FORD IS AWARE OF PROBLEM, BUT HAS NO SOLUTION. *AK

VEHICLE HAS ROUGH RIDE, HANDLING,LOSS OF CONTROL ON BAD-ROUGH ROADS[CROSS BRONX]. *AK (DOT NUMBER: 119/116R TIRESIZE: LT26575R16)

ON SEVERAL OCCASIONS, VEHICLE PULLS SLIGHTLY AT SLOWER SPEEDS 15-40 MPH AND VIOLENTLY AT SPEEDS ABOVE 55 MPH, THE PULLING WOULD OCCUR TO BOTH THE LEFT AND RIGHT SIDES AND INTENSIFY AS THE BRAKES GET HOTTER, DEALER REPLACED DISC BRAKE ROTORS AND PADS, ALIGNED FRONT END AND ROTATED TIRES, HOWEVER REPAIRS DID NOT REMEDY PROBLEM, TECH STATES THAT ENGINEERS ARE WORKING ON REPAIR SOLUTION. *TT

THERE ARE TWO TO FOUR (1" - 3") SPLITS IN THE SIDEWALL OF ALL FOUR TIRES. *AK (DOT NUMBER: LT265 TIRESIZE: 75R16)

TIRE BLEW/TREAD SEPARATION WHILE PASSING. ALSO DID DAMAGE TO WHEEL WELL (DOT NUMBER: VNW81XY TIRESIZE: LT265/75R1)

NO EVIDENCE OF PUNCTURE, JUST KIND OF DISINTEGRATION. *AK (DOT NUMBER: ? TIRESIZE: LT265/75R1)

PE-00020; ORIGINAL EQUIPMENT ON A 2000, FORD EXCURSION, TIRE SIZE 26575R1. WHILE DRIVING SIDEWALL BLEW OUT. *AK THE CUSTOMER REPLACED ALL FOUR TIRES. *YH

SEAT TRACKS FOR SEAT TO BE MOVED BACK AND FORTH ARE EXCESSIVELY SHARP AND UNPROTECTED. TWO PEOPLE HAVE BEEN INJURED. *AK

BLOWOUT ON LEFT REAR TIRE,GOOD THING BLOWOUT ON REAR, BLOWOUT ON FROUT TIRE WOULD HAVE BEEN A DISASTER. *AK( DOT NUMBER: )

OWNER INADVERTENTLY CLOSED THE REAR TRI-DOORS ON THE VEHICLE IN THE WRONG ORDER, WHICH RESULTED IN EXPLOSION OF REAR WINDOW GLASS, CAUSING CUTS TO HIMSELF. *CJ

PE00020, ORIGINAL EQUIPMENT 0N 2000, FORD, EXCURSION, 26575R16, DOT VNW81X0369. WHILE DRIVING THERE WAS A THUMPING NOISE DUE TO FRONT DRIVER TIRE TREAD PEELING OFF WHICH MAY HAVE CAUSED A CRASH. FORD WAS NOT WILLING TO HELP. HOWEVER, FIRESTONE WAS REPLACING THE TIRE. *AK

MIDDLE SEAT AFTER LAYING DOWN TO CARRY CARGO WILL NOT LOCK INTO PLACE AND SEAT SLAMS INTO BACK OF FRONT SEATS AND CONSOLE, SEAT BELT SMASHED PASSENGERS WHEN SEAT PROJECTS FORWARD AT A HIGH RATE OF SPEED

FIRESTONE TIRES EXPERIENCED TREAD SEPARATION WHILE DRIVING (ATTORNEY FOR CLIENT). NLM

ORIGINAL EQUIPMENT ON A 2000, FORD, EXCURSION. TREAD ON THE RIGHT REAR TIRE SEPARATED AT 60MPH FROM THE SIDEWALL.*AK THE REAR TIRE EXPLODED. *YH

WHILE TRAVELING 65 MPH AND WITHOUT ANY INDICATION, FIRESONE STEELTEX AT TIRES EXPERIENCED A BLOWOUT. *AK

PE 00 040/TIRE FAILURE: LEFT FRONT TIRE EXPERIENCED A BLOWOUT WHILE TRAVELING 15-20 MPH AT A 95-100 DEGREE, WITH DRIVER ONLY IN A 2000 FORD, EXCURSION, ORIGINAL EQUIPMENT, R4S, TIRE SIZE LT265/75R16, AND DOT# VNW81XY359. DEALER NOTIFIED, AND REPLACED THE TIRE. BUT, REFUSED TO LET CONSUMER KEEP THE TIRE. *AK *SLC

WHILE DRIVING ON I-15 NORTH BOUND SOUTH OF LAS VEGAS AT APP. 9:30 PM I HIT SOME THING THAT WAS ON THE ROAD THAT CAUSED BOTH TIRES ON THE PASSENGER SIDE OF THE CAR TO BLOW OUT. I DO NOT KNOW WHAT THE OBJECT WAS. I STEERED OFF THE ROAD AND CREATED CONSIDERABLE DAMAGE TO THE UNDER CARRIAGE OF THE VEHICLE. I NOTIFED MY ISSURANCE AGENT LEON HEATON, FARMERS INSURANCE 702-363-0026. THEY CREATED CLAIM # 78120742. I HAD THE CAR TOWED TO FIRESTONE ON RANCHO BLVD IN LAS VEGAS, AND HAD THE CAR REPAIRED AT FRIENDLY FORD OF LAS VEGAS 702-877-7600. *AK (DOT NUMBER: UNK TIRESIZE: LT26575R16)

WHILE DRIVING ABOUT 75 MPH RIGHT FRONT FIRESTONE TIRE P265/75R16 EXPERIENCED A BLOWOUT, THE SIDE OF THE TIRE HAD SEPARATED WITHOUT A PRIOR WARNING. *AK *SLC

RIGHT FRONT TIRE BLEW OUT ON ON OUR 2000 FORD EXCURSION TRAVELING ON INTERSTATE AT APPROXIMATELY 75 MPH. THE TIRES STARTED MAKING A NOISE FOR A MINUTE OR SO, THEN THE BLOW-OUT. RUBBER WAS BOUNCING OFF THE WINDSHIELD. THE VEHICLE DROPPED DOWN ON THE RIGHT SIDE INSTANTANEOUSLY, BUT HANDLED WELL AND WAS MANEUVERED TO THE ROADSIDE. THE TIRE LOOKED LIKE SOMEONE HAD TAKEN A KNIFE AND CUT OUT THE INSIDE SIDE WALL OF THE RIGHT FRONT TIRE ALL THE WAY AROUND IT. IT LITTERALLY BLEWOUT THE INSIDE WALL OF THE TIRE. WENT TO FORD DEALERSHIP & FIRESTONE DEALER, NEITHER WOULD REPLACE OR DO ANYTHING. *AK (DOT NUMBER: VDW8 1X050 TIRESIZE: LT265/7516)

TRANSMISSION LEAKED ONTO DRIVESHAFT, CAUSING A FIRE. DEALER HAS REPAIRED THE VEHICLE.*AK

NO SUMMARY LISTED FOR ABOV EVEHICLE. *AK (DOT NUMBER: BM20119-1 TIRESIZE: LT265/75R1)

VEHICLE CONTINUES TO EXHIBIT TIRE INDUCED SEVERE STEERING WHEEL SHAKING DESPITE REPEATED BALANCING AND ADJUSTMENTS. WE ARE NOW WORRIED THAT AT HIGHWAY SPEED AN INTERNAL DEFECT MAY THE ROOT CAUSE.*AK (DOT NUMBER: CAN'T TELL TIRESIZE: 265 75 16)

PE00 020; CONSUMER WAS INSPECTING VEHICLE AND NOTICED THAT ALL FOUR TIRES HAD A FUNNY COLOR . HE HAS CONTACTED FIRESTONE, AND THE ATTENDANT TOLD HIM THAT THE 16INCH TIRE WAS NOT ON RECALL. FIRESTONE WILDERNESS STEEL TEX 16INCH. THERE WERE NO INJURIES. *AK *SLC

THE BRAKES PULL SOMETIMES LEFT, SOMETIMES RIGHT INTERMITTENTLY, VEHICLE HAS BEEN TO DEALER 3 TIMES FOR REPAIR.

TIRE FAILURE DUE TO TREAD SEPARATION--NO EVIDENCE OF ROAD HAZARD( DOT NUMBER: VNW81XY409 TIRE SIZE: LT265/75R1 )

BRAKES PULL TO LEFT WHEN HARD STOPPING , THERE IS NO REPAIR FOR THIS PROBLEM ACCORDING TO FORD. *AK

WHILE DRIVING AND WHEN MAKING A RIGHT OR A LEFT HAND TURN CONSUMER HAS NOTICED A VERY LOUD KNOCKING NOISE WHEN TURNING. CONSUMER HAS CONTACTED DEALER. *AK SWAY BAR REPAIRED. MOUNTS, BUSHINGS, BOLTS AND SPRINGS WERE MISSING. STEERING WAS LOST TWICE. THE DEALER HAD TRIED TO REPAIR BUT THE PROBLEM STILL CONTINUED. *YH

WHILE DRIVING ON DRY PAVEMENT AND UPON ATTEMPTING TO MAKE A GRAUDAL STOP WHEN APPLYING BRAKES, CONSUMER NOTICED PULSATION IN BRAKE PEDAL WHICH HAS CAUSED EXTENDED STOPPING DISTANCE. CONSUMER HAS CONTACTED DEALER..*AK THE VEHICLE HAD BEEN AT SERVICE CENTER 5 TIMES. ROTORS AND BRAKES HAD BEEN REPLACED OVER AND OVER AGAIN BUT THE VEHICLE WAS STILL NOT SAFE. *YH

MY SUV DRIVES VERY UNSTABLE AT ANY SPEED. IT SEEMS TO BOUNCE WHILE GOING DOWN A FLAT SMOOTH ROAD. BOB BELL FORD HAD IT FOR 1 WEEK AND FINALLY FOUND THE PROBLEM WHEN I WROTE A LETTER DEMANDING THAT THEY EITHER FIGURE OUT THE PROBLEM OR GIVE ME A NEW TRUCK. 1/2 HOUR AFTER MY TELEPHONE CALL TO THEM WHERE IN THEY ADVISED ME THEY HAD NO IDEA WHAT THE PROBLEM WAS BUT THAT THEY HAD THE ENTIRE TRUCK TORE APART, AND 1/2 HOUR AFTER RECEIVING MY LETTER MAKING A DEMAND, THEY FIGURED OUT THE SO-CALLED PROBLEMS. THE SWAY BAR WAS UPSIDE DOWN AND THEY SAID SOMETHING ABOUT BOLTS NOT BEING PUT IN AT THE ASSEMBLY LINE AND THAT IS WHY WE WERE GETTING A CLANKING NOISE. WE PICKED UP THE TRUCK, ONLY TO HAVE IT BEGIN AGAIN THE NEXT DAY. IF YOU GO OVER A SPEED BUMP SLOWLY OR GO UP A DIP, ETC. THE TRUCK BOUNCES YOU ALL OVER THE PLACE, AS IF IT IS GOING TO ROLL. WHEN YOU PUT THE BRAKES ON IT SHAKES VIOLENTLY, AND BOUNCES TO THE POINT IT IS AS THOUGH THE BRAKES ARE BEING BOUNCED FROM STOPPING THE TRUCK. I AM SCARED SOMETHING IS WRONG AND IT IS GOING TO COST MY FAMILY, ME OR SOMEONE ELSE THEIR LIFE. FORD HAS NO IDEA WHAT THE HECK IS WRONG, THEY TELL US ALL SORTS OF OFF THE WALL REASONS. AT FIRST THEY EVEN SAID OH WE DON'T SEE A PROBLEM, BUT THEN AFTER SAYING THEY DID NOT SEE A PROBLEM THEY TORE MY TRUCK APART. EXPLAIN THAT, WHY WOULD YOU TEAR MY TRUCK APART IF YOU DON'T SEE A PROBLEM. IT TOOK THEM ONE WEEK AND IT STILL IS NOT FIXED. I PURCHASED A $38,000.00 SUV THAT VIBRATES ALL OVER THE PLACE, IS VERY DIFFICULT TO STOP BECAUSE OF THE VIBRATION AND BOUNCES WHEN YOU ARE DRIVING DOWN THE ROAD, IN OTHER WORDS I AM DRIVING A ROLLER COASTER ON WHEELS THAT IS GOING TO COME OFF THE TRACK AND KILL PEOPLE. IF NHTSA CAN HELP, WE WOULD BE TRULY GRATEFUL. SOMEONE HAS TO FIND OUT WHAT IS WRONG WITH MY TRUCK BEFORE IT KILLS US OR SOMEONE ELSE. I WANT AN EXCURSION, BUT I AM REALLY VERY SCARED OF THIS ONE. PLEASE HELP US, VELMA AND KEITH DIETZ. THANK YOU. *AK

FOUND A ONE INCH CRACK IN THE SIDEWALL ON THE RIGHT REAR TIRE. FURTHER INVESTIGATION FOUND THAT THE LETTERING ON ALL OF THE TIRES WAS PEELING OFF.*AK (TIRESIZE: 265/75 R16)( DOT NUMBER: TIRE SIZE: 265/75 R16 )

WHILE DRIVING THE RIGHT REAR TIRE BLEW OUT, FIRESTONE DEALER STATED THE TIRE BLEW OUT BECAUSE OF A MANUFACTURERS DEFECT AND REPLACED THE TIRE, THIS OCCURED BEFORE THE PROBLEM BECAME PUBLIC KNOWLEDGE (FIRESTONE STEELTEX AT 265-75R16). NLM

THE TIRE FAILURE WAS A BLOWOUT. THE WHOLE SIDEWALL SHREDDED. FIRESTONE SAID IT WAS A ROAD HAZARD EVEN THOUGH WE DID NOT HIT ANYTHING. FORD WOULD NOT REPLACE BECAUSE THEY DON'T COVER TIRES. THE FUEL GAUGE WAS REPLACED TWICE BY THE DEALER. THE FIRST TIME, THE GAUGE READ 1/4 TANK LEFT AND IT WAS DRY. THE SECOND TIME THE GAUGE READ 1/4 TANK AND IT WAS MORE THAN 1/2 FULL. THE FRONT STABLIZER ASSEMBLY WAS POPPING SO HARD YOU COULD HEAR AND FEEL IT. THE DEALER REPLACED IT. IT SEEMS TO BE POPPING AGAIN BUT I HAVEN'T TAKEN IT BACK IN YET. I'M GETTING TIRED OF TAKING IT IN. THE REAR SIDE WINDOW MOTOR WAS DYING SO I HAD IT REPAIRED. DURING REPAIR, THEY NOTICED THE GLUED PIECE THAT THE MOTOR ATTACHED TO WAS COMING OFF AND HAD TO REPLACE THE ENTIRE WINDOW. WHEN DOES THE LEMON CLAUSE COME INTO EFFECT???( DOT NUMBER: 008102 TIRE SIZE: LT26575R16 )

WHEN CONSUMER'S VEHICLE CRASHED INTO THE SIDE OF A 92 MERCURY AT ABOUT 45 MPH THERE WAS NO DEPLOYMENT OF THE DRIVER'S SIDE OR PASSENGER'S SIDE AIR BAGS. FRONT END WAS MORE THAN 25%. DAMAGED.TRUCK WILL BE REPAIRED. PLEASE PROVIDE ANY FURTHER INFORMATION.*AK

WHEN DRIVING FRONT END BOUNCES UP AND DOWN/ UP AND DOWN. CONSUMER HAS TO SLOW DOWN TO KEEP CONTROL. CONSUMER STATED IT WAS FRONT END, MAY BE POOR SHARKS. *AK