2001 Ford Explorer Complaint Log

DT: THE CONTACT OWNS A 2001 FORD EXPLORER. THE CONTACT STATED CRUISE CONTROL WAS NOT WORKING PROPERLY. SHE HAD THE CRUISE CONTROL SET AT 35 MPH WHILE GOING UP A HILL, BUT WAS PULLED OVER BY THE POLICE, AND THEY STATED SHE WAS GOING APPROXIMATELY 65 MPH. THE CONSUMER SHOWED THE POLICE THAT THIS WAS WHAT ACTUALLY HAPPENED. THIS HAPPENED 7 TIMES IN THE LAST 4 MONTHS. THE ON/OFF SWITCH THAT WAS USED TO DISENGAGE THE CRUISE CONTROL WILL NOT WORK, AND THE CONTACT HAD TO APPLY THE BRAKES HARD TO DISENGAGE THE CRUISE CONTROL. THE CONTACT HAS NOT BEEN TO A SERVICE DEALER TO HAVE THE VEHICLE INSPECTED, AND HAS NOT CONTACTED THE MANUFACTURER. THE CONTACT STATED THE LIGHTS ON THE STEERING WHEEL DID NOT ILLUMINATE. THE FUSE HAS BEEN REPLACED TO REMEDY THIS SITUATION, BUT IT DID NOT FIX THE LIGHTS PROBLEM. *AK

IN AN ATTEMPT TO AVOID AN CHAIN REACTION ACCIDENT MY HUSBAND, ROBERT, VEERED OFF THE ROAD. OUR 2001 FORD EXPLORER HIT A TREE, FLIPPED OVER TRAPPING HIM IN THE VEHICLE AND THE AIRBAGS FAILED TO DEPLOY. THANK GOD, HE WAS NOT SERIOUSLY INJURED, BUT THE EMOTIONAL TRAUMA GOES WITHOUT SAYING. IT IS VERY UPSETTING TO PAY MONEY FOR SAFETY EQUIPMENT ONLY TO HAVE THAT EQUIPMENT FAIL WHEN YOU EXPECT IT TO WORK. *JB

DT: ABOUT A MONTH AGO THE VEHICLE WAS PARKED WITH WINDOWS UP THE CONSUMER GOT IN AND PUT THE KEY IN THE IGNITION AND THE VEHICLE STARTED SMOKING FROM THE HAZARD WARNING LIGHT SWITCH, THE EMERGENCY LIGHTS. STOPPED SMOKING AFTER CONSUMER STARTED THE ENGINE, IN DURATION OF ABOUT 20 SECONDS. THIS HAPPENED ABOUT 3-4 TIMES PER WEEK SINCE AFTER A LONG TRIP. THIS MOST OFTEN OCCURRED WHEN WINDOWS WERE UP AND IT WAS VERY HOT OUTSIDE. CONSUMER HAS NOT EVEN INSPECTED THE UNDER HOOD OR ENGINE COMPARTMENT AFTER THIS OCCURRED. CONSUMER TOOK VEHICLE TO A DEALER YESTERDAY AND HAS NOT DONE A DIAGNOSTIC TEST. . CONSUMER DID NOT KNOW WHAT WAS DONE TO THE VEHICLE BUT WISHED TO FILE COMPLAINT. CONSUMER NOTED THERE WAS NO FIRE. FORD WANTED CONSUMER TO PAY FOR REPAIRS. *AK

DEFECTIVE INTAKE MANIFOLD ON 2001 FORD EXPLORER XLT. *NM

THE GENERIC ELECTRONIC MODULE (GEM) EXPERIENCED A CONDITION REFERRED TO AS "LOCK-UP" IN WHICH THE GEM CONTROLLED ELECTRONIC 4X4 SYSTEM COULD NOT BE TURNED ON.

2000 FORD EXPLORER ACCELERATOR PEDAL BECAME STUCK CAUSING A SURGE OF ACCELERATION.*MR AS A RESULT THE CONSUMER'S WIFE WENT THUR A GARAGE DOOR. *BF *NM

2001 FORD EXPLORER EXPERIENCING PROBLEMS WITH A SHORT IN THE WIRING TO THE RADIO AND THE KEYLESS ENTRY SYSTEM IS INOPERATIVE. *MR THE CONSUMER WAS INFORMED THAT THE RADIO WAS NO GOOD. THE PROBLEM WAS FOUND TO BE A BAD FUSE. THE CONSUMER PURCHASED TWO NEW BATTERIES FOR THE VEHICLE. *SC *JB

THE DRIVER NOTICED WHILE APPLYING THE BRAKES A LOUD KNOCKING NOISE STARTED COMING FROM THE REAR OF THE VEHICLE. THE DRIVER TOOK THE VEHICLE TO THE DEALER. THE MECHANIC INFORMED THE DRIVER THAT THE LEFT AND RIGHT BRAKE CALIPER NEEDED REPLACEMENT. PLEASE PROVIDE ADDITIONAL INFORMATION. *NM

WHILE ATTEMPTING TO BACK THE VEHICLE UP, IT CAUGHT FIRE WITHOUT WARNING. THE DRIVER WAS PRONOUNCED DEAD AT THE SCENE. AS A RESULT THE VEHICLE WAS CONSIDERED A TOTAL LOSS. PLEASE PROVIDE ADDITIONAL INFORMATION. *JB

THE TREAD PEELED OFF OF THE TIRE WHILE THE CONSUMER WAS DOING 55 MILES PER HOUR. THE CONSUMER MADE HER WAY OFF OF THE FREEWAY THIS TIRE INCLUDED IN THE TREAD SEPARATION NHTSA RECALL 01T016000. *NM

WAS DRIVING APPROXIMATELY 50 MPH HEARD A POPPING NOISE. NOTICED WHITE SMOKE COMING FROM STEERING COLUMN. NO FLAMES APPEARED. PULLED VEHICLE OVER AND SHUT EVERYTHING DOWN. CONTACTED POLICE AND TOWED THE TRUCK. AT THE MECHANIC'S SHOP WAS INFORMED THAT THE CRUISE CONTROL CABLE WAS PINCHED OFF AND STARTED THE ELECTRICAL FIRE. NO INJURIES REPORTED. *AK *TT

OVERDRIVE TURNS OFF - FORD HAS ISSUED TECHNICAL SERVICE BULLETIN ((TSB) 03-22-10 IN OBVIOUS RECOGNITION OF NUMEROUS PROBLEMS ,BUT REFUSED TO PAY FOR THE REPAIRS. *AK

WHILE THE VEHICLE WAS PARKED A FIRE STARTED UNDER THE HOOD. THE VEHICLE WAS TOTALED. *JB THE PROBLEM MAY BE RELATED TO THE CRUISE CONTROL AS OTHER FORD MODEL VEHICLES. *SC *JB

THE RIGHT FRONT WHEEL WAS HOT TO THE TOUCH. ALL FOUR ROTORS WHERE REPLACED. *TC *SC *JB

DRIVER SEAT RECLINER BOLT, THE SEAT BACK/RECLINE/FORWARD BROKE, REPLACED SEVERAL TIMES. *BF THE OIL FILTER HAD COME WITH A HOLE TOO LARGE, THE DRIVER'S SIDE SEAT HANDLE BROKE, THE TIRES BLEWOUT AND CAUSED AN ACCIDENT THAT TOTALED THE VEHICLE. *SC

THE DRIVER SEAT LOOSE, SEAT TRACK BROKE. REPLACED SEAT TRACK. *BF THE WELD ON THE SEAT TRACK HAD BROKEN. THE CONSUMER REQUESTED REIMBURSEMENT. *SC

WHILE DRIVING THE VEHICLE CONSUMER STATES THAT SMOKE COMES FROM THE DASH WHERE THE HAZARD LIGHT IS. IT GIVES OFF A UNPLEASANT SMELL, AND THEN IT GOES A WAY. PLEASE PROVIDE ANY FURTHER INFORMATION. *NM

WHILE INVOLVED IN A COLLISION REAR MIDDLE SEAT BELT LATCH PLATE SEPARATED. AS A RESULT THE OCCUPANT WAS THROWN OUT OF THE WINDOW. NO MAJOR INJURIES REPORTED. *AK

VEHICLE VIBRATED UNCONTROLLABLY. VEHICLE WAS TAKEN TO THE DEALER, AND MECHANIC DETERMINED THAT ALL FOUR WHEELS WERE DEFECTIVE. A MECHANISM INSIDE OF THE WHEEL TREAD SHEARED OFF INTO THE MANUFACTURER'S TIRES, AND CAUSED THE UNEVEN WEAR AND TEAR. *AK

THE CONSUMER NOTICED THE REAR PASSENGER 'S SIDE TIRE WAS FLAT. WHEN THE CONSUMER CHANGED THE TIRE, HE NOTICED THAT THE SPARE TIRE WAS A GOODYEAR WRANGLER P26570R17. THIS TIRE WAS NOT THE SAME TIRE THAT WAS ON THE TRUCK. THE TIRE THAT WAS FLAT WAS A COREOVAN WILD TRACK RADIAL SUV MS P2657017. PLEASE FILL IN ADDITIONAL INFORMATION ON THE #DOT NUMBER. *JB

DRIVER'S REAR TIRE EXPERIENCED TREAD SEPARATION WHILE DRIVING 70 MPH ON A FORD EXPLORER 2001 VEHICLE. THE TIRE REMAIN INFLATED. ORIGINAL EQUIPMENT, TIRE SIZE 275/60R17, AND DOT# ADT044T0101. *AK

THE DRIVER WAS MERGING FROM THE HIGHWAY ONTO THE CENTER LANE WITHOUT WARNING, AND ANOTHER VEHICLE CRASHED INTO THE CONSUMERS VEHICLE. THE DRIVER LOST CONTROL OF THE VEHICLE AND THE DRIVER AND PASSENGER AIR BAGS DID NOT DEPLOY. THE DRIVER AND PASSENGERS WERE INJURED. *JB

ON TWO SEPARATE OCCASIONS I WAS INVOLVED IN ACCIDENTS THAT DID DAMAGE TO THE FRONT END OF MY EXPLORER. BOTH ACCIDENTS WERE AT SPEEDS IN EXCESS OF 25 MILES PER HOUR. ONE ACCIDENT TOTALED THE OTHER VEHICLE INVOLVED. NO OTHER TIME DID THE AIRBAGS IN MY VEHICLE DEPLOY. I DON'T FEEL THIS IS A SAFE VEHICLE TO CONTINUE DRIVING MY FAMILY IN. *JB

THE CONSUMER RECEIVED A RECALL ON THE BOLT UNDER THE DRIVER'S SEAT. THE VEHICLE WAS TAKEN TO THE DEALER AND THE PROBLEM WAS REPAIRED. THREE MONTHS LATER THE POPPING NOISE STARTED AGAIN. THE VEHICLE WAS TAKEN BACK TO THE DEALER WHO INDICATED THAT THE BOLT WAS FINE BUT THAT THE LEVER FAILED. THE MANUFACTURER WAS NOTIFIED BUT THE REFUSED ANY ASSISTANCE BECAUSE THE LEVER WAS NOT PART OF THE RECALL. *JB

MY DRIVER'S SIDE SEAT BELT CLOSES IN THE CAR DOOR ON A REGULAR BASIS. I HAVE BROUGHT THIS TO THE DEALERSHIP ATTENTION BUT THE RESPONSE WAS THAT IT RETRACTED OK WHEN THEY LOOKED AT IT. MY CONCERN IS THAT OVER TIME THIS MAY CAUSE WEAR ON THE BELT THAT WOULD PREVENT IT FROM WORKING PROPERLY IN THE EVENT OF AN ACCIDENT. *JB

2001 FORD EXPLORER 4 WHEEL DRIVE THE CRUISE CONTROL HAS BURNED OUT ON THE STEERING COLUMN. THIS STARTED APPROXIMATELY 8-9 MONTHS AGO AND THE STEERING COLUMN KEPT HAVING SMOKE COME OUT OF IT WHILE I WAS DRIVING. THEN IT WOULD STOP, AND JUST START UP OUT OF THE BLUE,BUT ABOUT 4 MTS. AGO THE CRUISE CONTROL FINALLY WENT OUT. THIS ITEM HAS BEEN RECALLED ON MAY VEHICLES OF THE SAME YEAR, BUT MY PARTICULAR VIN# HAS NOT BEEN RECALLED. MY SUV HAS THE EXACT PROBLEM THAT HAS HAPPENED IN MANY OF THE VEHICLES AND THERE IS A RECALL ALREADY IN PLACE, JUST NOT FOR MY VIN #. THEY WANT ME TO REPAIR IT AT MY COST.

I HAVE HAD BF GOODRICH TIRES SEPERATE AND LUCKY FOR ME I DID NOT HAVE AN ACCIDENT I HAD A AUTO SHOP TELL ME ABOUT IT BEFORE AN ACCIDENT OCCURRED. *AK

DT: THE FRONT BOLT THAT HOLDS THE DRIVERS' SEAT SEVERED OFF. *AK

AIRBAGS DID NOT DEPLOY AFTER FRONT-END COLLISION WITH SPEED OF APPROX. 25-30 MILES PER HOUR. RESULTING IN CERVICAL SPRAINS TO TWO PASSENGERS. PASSENGERS WERE WEARING SEAT BAGS. VEHICLE WAS EQUIPPED WITH TWO AIR BAGS. *JB

ON JANUARY 25,2004 I WAS APPROACHING A TRAFIC SIGNAL IN MY 2001 FORD EXPLORER I SLOWED TO APPROXIMATELY 5MPH. MY FOOT WAS NOT ON THE ACCELERATOR, BUT WHEN I HIT THE BRAKE THE CAR LUNGED FORWARD ,AND HIT THE CAR IN FRONT OF ME. I HIT THE BRAKE AS HARD AS I COULD BUT THE CAR WOULD NOT STOP. THE ENGINE MADE A REVING SOUND AS IT LUNGED FORWARD. THE CAR IN FRONT OF ME SUSTAINED DAMAGE TOTALING $ 1237 AND THE PASSENGER COMPLAINED OF A NECK AGGRIVATION. MY CAR SUSTAINED MINIMAL DAMAGE TO THE BUMPER. THIS WAS THE 1ST ACCIDENT I HAVE EVER BEEN IN WHERE IT WAS ALLEGED THAT I MAY BE AT FAULT, CLEARLY I WAS NOT. THIS SURGE WHEN DECELERATING HAS HAPPENED 2 TIMES AFTER THIS ACCIDENT, BOTH OF WHICH WERE WITNESSED BY A PASSENGER IN MY CAR. LUCKILY NOBODY WAS INJURED ON THESE OCCASIONS. I HAVE SINCE TAKEN THE CAR INTO THE DEALER WHEREUPON I WAS INFORMED THAT THE DEALER HAD RECEIVED A TECHNICAL SERVICE BULETIN (TSB) FROM FORD REGARDING AN IDLE AIR CONTROL (IAC) VALVE FOR THIS MAKE AND MODEL DATED 2/5/03. THE DEALER REPLACED THIS VALVE ON 5/20/04.*AK

VEHICLE: FORD EXPLORER XLS, MY 2001. PROBLEM: FRONT SUSPENSION LOWER BALL JOINT FAILURE AT LOW MILEAGE (50000KM AND 63000 KM, OR APROX 31000MILES AND 39000MILES). THE FAILURE WAS DETECTED EARLY AND DIDNOT HAVE DRAMATIC CONSEQUENCES. ONE PART HAS BEEN CHANGED. THE OTHER WILL BE DEALT WITH SOON.*AK

TL*THE CONTACT OWNS A 2002 FORD EXPLORER XLT. THE CONTACT STATED THE COMPOSITE PANEL, WHICH IS ATTACHED TO THE LIFT GATE, BEGAN TO CRACK AND FRACTURE FROM THE VEHICLE. THE DEALER WAS UNABLE TO OFFER REMEDY FOR THE FAILURE AND ADVISED CONTACTING THE MANUFACTURER. THERE WERE NO REPAIRS MADE TO THE VEHICLE. THE FAILURE MILEAGE WAS 15,463 AND THE CURRENT MILEAGE WAS 90,438. UPDATED 05/19/10*LJ

VEHICLE BEGAN STALLING WHEN IT WAS AROUND 30 DEGREES OR LOWER IN THE WINTER AND WOULD HAVE TO RESTART THE VEHICLE 3 OR 4 TIMES TO GET IT TO STAY STARTED, NOW VEHICLE DOES THIS EVERY MORNING AND EVEN WHEN ITS WARM OUT. TOOK VEHICLE TO DEALER, DEALER PUT SEAL ON INTAKE PLATTON. VEHICLE DOES IT EVERY TIME YOU START IT NOW.

WHILE DRIVING AT ANY SPEED, THE VEHICLE LOST TOTAL POWER. *AK WHEN THE NEW MOTOR WAS PLACED IN THE VEHICLE, IT WOULD JUST DIE WHILE IN MOTION AT ANY SPEED. IT HAD TAKEN THE DEALER THREE ATTEMPTS WHEN THEY TOLD THE CONSUMER THAT THERE WASN'T A RUNNING CODE, SO IT COULD NOT BE FIXED. *SCC *JB

VEHICLE WAS PARKED IN THE GARAGE FOR AN HOUR WHEN ALL OF A SUDDEN IT CAUGHT ON FIRE ALONG WITH CONSUMER'S HOME. RESULTS SHOWED THAT THERE WAS A SHORT WITH THE CRUISE CONTROL SWITCH UNDER THE HOOD.*AK

I PURCHASED THIS CAR ON OCTOBER 8,2003. THREE DAYS AFTER I BOUGHT IT THE CHECK ENGINE LIGHT CAME ON. I BROUGHT THE CAR BACK FOUR TIMES BACK TO BACK. THE FIRST TIME THEY SAID NOTHING WAS WRONG. THE SECOND AND THIRD TIME THE SAME THING. ON THE FOURTH ATTEMPT, THEY HAD ME TAKE IT TO ONE OF "THEIR" MECHANICS. HE SAID IT WAS A BAD SWITCH IN THE SYSTEM. NOT EVEN A WHOLE WEEK LATER, THE CHECK GUAGE LIGHT CAME ON. THE CAR LOT WHERE I BOUGHT IT FROM SAID THEY WERE NOT GOING TO LOOK AT MY CAR BECAUSE OUT OF THE KINDNESS OF THEIR HEART THEY'VE ALREADY LOOKED AT IT. SO I TOOK IT TO A FORD DEALERSHIP, THEY FIXED IT AND SAID IT WAS A PROBLEM WITH TRANSMISSION, AND THE STEERING WHEEL. THEY CAR LOT SAID IT WAS NOT THEIR PROBLEM. I HAD TO PAY OUT OF MY POCKET FOR SOME PROBLEMS THAT ARE STILL UNDER WARRANTY. THEN THE FIRST TIME THE CHECK ENGINE LIGHT CAME ON I LATER FOUND OUT THAT A SALES PERSON WHO WAS NOT CERTIFIED MECHANIC, TRIED TO FIX THE CAR WHEN THEY SAID THEY WERE SENDING IT TO A MECHANIC. I'M STILL HAVING PROBLEMS AND IT SEEMS LIKE THERE JUST GETTING WORSE!

PROBLEMS INVOLVING 2001 FORD EXPLORER. *MR (THE LETTER WAS WRITTEN IN SPANISH) THERE WAS A PROBLEM WITH THE FRONT DIFFERENTIAL. *SCC *JB

2001 EXPLORER LOST TIRE TREAD AND BLEW OUT. *TS *JB

AFTER STARTING VEHICLE AIR BAG LIGHT WOULD ILLUMINATE AND REMAIN ON. CONTACTED THE DEALERSHIP, AND MECHANIC INDICATED THAT PROBLEM COULD NOT BE RESOLVED.*AK

FRONT SEAT PASSENGER'S SEAT BELT CAME UNBUCKLED DURING A ROLLOVER ACCIDENT. FRONT SEAT PASSENGER ENDED UP IN THE BACK SEAT. *LA

TRANSMISSION LEAKS WHILE DRIVING OR PARKING. DEALER NOTIFIED.*AK

I NOTICE THE 2001 FORD EXCURSION HAD GEAR BOX PROBLEMS. I JUST HAD TO REPLACE STEERING AND TIE RODS ON MY 2001 EXPLORER. ALSO, I HAD TO REPLACE THE IDLE CONTROL VALVE AND A FRIEND ALSO HAS AN IDOL CONTROL VALVE PROBLEM ON HIS 2001 EXPLORER. ARE THESE PROBLEMS AT LARGE. IF SO, I WOULD LOVE TO HAVE FORD REIMBURSE ME FOR THESE CHARGES ON A VEHICLE THAT JUST HAS 37,600 MILES ON IT.*AK

CONSUMER COMPLAINED ABOUT AIR BAG PROBLEMS. WHEN THE CONSUMER CLOSED THE PASSENGERS DOOR, THE SIDE AIR BAG DEPLOYED WHILE THE VEHICLE WAS NOT RUNNING. MANUFACTURER WAS CONTACTED AND STATED THAT THEY WILL CALL THE DEALERSHIP AND THEN THEY WILL CALL CONSUMER BACK. *AK THE INCIDENT OCCURRED WHEN THE DOOR WAS SLAMMED BY THE CONSUMER'S DAUGHTER. *SCC *JB

WHILE DRIVING AND WITH NO WARNING DRIVER'S SIDE SEAT COLLAPSED, CAUSING CONSUMER TO FALL BACKWARDS INTO THE REAR SEATS. DEALER HAS BEEN NOTIFIED.*AK

40,500 MILES, FORD EXPLORER V8. VEHICLE WOULD SWAY AND PULL SIDE TO SIDE FROM FRONT END, MOSTLY UNSAFE AT HIGHER SPEEDS ON HIGHWAY. DEALER (MILLER FORD , MRT. 38 , MOUNT HOLLY, NJ)SAID IT NEEDED BOTH FRONT BALL JOINTS REPLACED. I HAD THEM REPLACED FOR $700 VEHICLE HAS NEVER DRIVEN THE SAME AND DOES NOT "FEEL" SAFE ON THE ROAD AT HIGH SPEEDS. FEELS LIKE FRONT END DRIVER SIDE HAS A MAJOR PROBLEM WAITING TO HAPPEN AND DEALER SAYS IT IS FINE. ANY BUMPS OR POTHOLES MAKE IT SOUND LIKE THE FRONT DRIVER WHEEL FROM THE JOINT IS GOING TO COME LOOSE SOMETIME.*AK

WHILE DRIVING THE ENGINE LIGHT WAS FLASHING , SUDDENLY THE VEHICLE LOST POWER. DEALER STATED, SPRING BROKE OVER THE THIRD VALVE. CONSUMER INDICATED THAT THE VEHICLE WAS NOT ANY LONGER UNDER WARRANTY SO SHE HAD TO PAY. *AK

TRANSMISSION FAILURE- NO WARNING-

WHILE DRIVING THE CONSUMER ATTEMPTED TO APPLY THE BRAKES BUT THEY GRABBED THEN LET GO WHICH CAUSED THE TIRES TO SKID. *NLM *TS *JB

THE VEHICLE CRASHED INTO A TREE AT 40 MPH, AND NONE OF THE AIR BAGS DEPLOYED. *JB

NAR 05/21/2003 *MR LOUD POPPING IN FRONT END,PASSENGER SIDE WINDOW DEFECTIVE, BACK DOORS BREAKING FROM IN SIDE HANDLES. *CB