2011 Ford Explorer Complaint Log

The contact owns a 2011 Ford Explorer. The contact stated while her daughter was driving approximately 10 MPH out of the driveway and entering the street, the vehicle lost power steering functionality. The contact stated that her daughter could not turn the wheel to the right or the left. The contact stated that her daughter informed her that power steering assist warning light was illuminated, and an audible chime was heard. The driver stopped and turned off the vehicle. After restarting the vehicle, the power steering functionality returned. The failure recurred and the vehicle was towed to a dealer; however, the mechanic was unable to duplicate the failure. The vehicle was not repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 140,000.

Driving 25mph or less coming to a stop and warning service advance track soon message appeared, advance track off idiot light then appeared on dashboard, steering suddenly harder to turn. turned car off and on, now no steering.

The steering went

The contact owns a 2011 Ford Explorer. The contact stated that on five different occasions while driving at various speeds, the power steering warning light illuminated, and the steering wheel became firm, making it difficult to steer the vehicle. The contact stated that on one occasion, the vehicle was towed to a dealer where the contact was informed that the power steering gear needed to be replaced. The vehicle was repaired; however, the failure recurred a week later. The manufacture was notified of the failure. The failure mileage was approximately 120,000.

2011 FORD EXPLORER. CONSUMER STATED THAT DURING A COLLISION THE AIRBAGS DID NOT DEPLOY.

2011 Ford Explorer showed "Power Steering Assist Fault" message on dashboard pops up intermittently around 5 times in a span of 6 months of ownership. Latest occasion left driver stranded far from residence while parked since no steering can be done. Driver was put at risk of having to worry that it would happen again while driving on roads. Vehicle has been taken to dealership to get fixed. Dealer has inspected and attempted to reproduce fault but to no avail. Dealer recommended to replace complete steering assembly which cost is out of pocket of customer. Vehicle and VIN is under Customer Satisfaction Program Campaign # 15N01 EPAS STEERING EFFORTS and under NHTSA CAMPAIGN NUMBER: 14V286000Loss of Electric Power Steering Assist states it should be at no-cost to customer to get fixed. Dealer refused and stated campaign expired. Driver looking to get more resources to disprove dealer's claim and to get vehicle repaired since it is a public safety issue they are refusing to address over profit.

My 2011 ford explorer steering randomly went out . As I researched I realized that there was a safety recall 14s06 for that particular car. Apparently that recall was announced in 2014( before I purchased the vehicle) the previous owner took the truck to the dealership the have the pscm checked and no codes came back so it was only reprogrammed which is suppose to prevent steering loss which is what I am currently dealing with. The dealership is not trying to replace the part free of charge as stated in warranty although they know this is serious safety issue on this vehicle . They are trying to charge me 2800.00 to have the part replaced.

The contact owns a 2011 Ford Explorer. The contact stated that while driving approximately 65 MPH and making a right turn, the steering wheel suddenly became very difficult to turn in either direction causing the contact to almost lose control of the steering and crash into a second vehicle. After stopping and turning the vehicle off and restarting the vehicle, a power steering warning message was displayed. The vehicle was later towed to the residence. The cause of the failure was not yet determined. The local dealer was notified of the failure. The manufacturer was not yet contacted. The failure mileage was 200,000.

The contact owns a 2011 Ford Explorer. The contact stated that after starting the vehicle, the steering wheel seized as the power steering assist failure warning light was illuminated. The vehicle was taken to a local dealer, where it was diagnosed that the steering gear assembly needed to be replaced. The contact was made aware of NHTSA Campaign Number: 14V286000 (Steering); however, the VIN was not included in the recall. The vehicle was not repaired. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA Hotline. The failure mileage was 98,500.

My vehicle will intermittently lose power steering control causing it to become difficult to control especially at slower speeds

The contact owns a 2011 Ford Explorer. The contact stated that when he started the vehicle, the stability traction system, service power steering now, and power steering failure warning lights were illuminated on the instrument panel as the power steering failed. The vehicle was towed to an independent mechanic where the mechanic used a diagnostic reader and retrieved failure codes for the steering wheel, not in contact with the vehicle, the power steering system, and the rack and pinion system in the front end. The mechanic made the contact aware of a Customer Satisfaction Program for the steering and then reset the failure codes. The vehicle was not repaired; however, the contact stated that the power steering was functioning as needed. The contact then made the local dealer aware of the failure and they informed him that the Customer Satisfaction Program had expired. The manufacturer was made aware of the failure and confirmed that the Customer Satisfaction Program had expired, and the contact was advised to file a complaint with the NHTSA Hotline. The approximate failure mileage was 210,772.

The contact owns a 2011 Ford Explorer. The contact stated that while his wife was driving at various speeds, the power steering assist failure warning light illuminated on multiple occasions. The vehicle was taken to an independent mechanic where a diagnostic code reader was used to retrieve fault codes for the steering torque sensor and control module. The mechanic made the contact aware of NHTSA Campaign Number: 14V286000 (Steering) however, the VIN was not included in the recall. The vehicle was then taken to a local dealer and it was confirmed that the VIN was not included in the recall. The vehicle remained at the dealer awaiting a diagnostic test and the repair. The manufacturer was not made aware of the failure. The approximate failure mileage was 196,000.

Hello, FORD in Woodbridge VA. I was driving with my daughter home. And all of a sudden the steering wheel locked or got really hard to turn. I was just a block away from home thank God so I immediately pulled over. The warning sign that came up said power steering. It was after hours so the next morning i called Ford to take my vehicle in for the recall and dropped it off. * I was told that although it's a recall it had expired so my claim was denied and the cost of repairs is $2700. I am outraged that a manufacture safety issue that's out of my control has an EXPIRATION date. There should NOT be expiration on something that has a recall on it. Not only did they tell me it's expired, regards to the repair, no discount was offered knowing they have that issues and when asked if I would be able to get a loaner veh during repairs they stated they couldn't provide me a loaner if my vehicle was under repairs as they don't provide loaners. When I asked for that in writing they then stated they just didn't have any loaners available. I could of killed someone, my myself or my child at how the steering wheel tightenocked up during my driving. My child has cerbal palsy, disabled and has therapy appts and certain needs each day that required me to have transportation. if my vehicle is under repairs, whether for recall or not I should be provided a loaner vehicle. I am not asking for coverage on wear and tear . Coverage on cosmetics. This is a known issue and I am being punished cuz it's "expired"? My car is in decent condition. Even though the car is over 10 year old, I have not had this vehicle for 10 years. It shouldn't be a expiration on major safety issues. And if 10 years is the date it should be 10 years from ownership. I haven't owned this vehicle for 10 years. This is not okay to charge money for issues the manufacturer know is a safety issue.

The contact owns a 2011 Ford Explorer. The contact stated while driving at an undisclosed speed, the driver’s and passenger’s side front windshield exterior A-pillar trims detached and flew off the vehicle. In addition, the contact stated that the failure had started two years ago, and the vehicle was taken to the dealer several times; however, the vehicle was not repaired. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was 96,000. Parts distribution disconnect.

9/25/22 My 2011 Ford Explorer xlt would start jerking when pushing on the gas paddle and then would start losing speed or power. Today is the third day this has happened so I looked on YouTube and entered my symptoms of my car and it suggested it could be my (electronic position sensor). And YouTube told me there is an extended warranty on this part. I have 140000 miles this vehicle. This vehicle has not been inspected or confirmed by a dealership as of yet. There was no warning when this problem began and no warning lights on the dashboard. I am very hesitant in driving this vehicle around town , fearing it may stop completely.

The contact's husband owns a 2011 Ford Explorer. The contact stated while driving 30 MPH at night, the power steering became inoperable. A message indicating a power steering Assist Fault and the message Service Advancetrac were displayed. The steering wheel became significantly difficult to steer. The contact was able to veer in the middle turn lane but could not veer to the side of the roadway as the steering wheel was significantly difficult to steer. The contact stated that she turned off and restarted the vehicle several times within 30 minutes; however, the failure persisted. The contact's husband met her on the road and was able to drive the vehicle by using physical strength to steer vehicle. The vehicle was taken to an independent mechanic where it was diagnosed that the power steering module had failed. The contact associated the failure with NHTSA Campaign Number: 14V286000 (Steering); however, the VIN was not included. The dealer was not notified of the failure. The manufacturer was not notified of the failure. The failure mileage was approximately 160,000 The contact has stated that the actual vehicle mileage was approximately 150,780.

The contact owns a 2011 Ford Explorer. The contact stated that while the vehicle was parked, the steering wheel became inoperable. The contact stated that the power steering system fault and traction control warning light was illuminated. The vehicle had not been diagnosed or repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure and determined that the VIN was not included in a recall. The failure mileage was approximately 98,000.

Was driving and the steering stopped working and locked the power steering light came on and so did the traction control light.

The contact owns a 2011 Ford Explorer. The contact stated upon starting the vehicle, she noticed that the vehicle had lost power steering functionality. There was no warning light illuminated. The contact then became aware that the power steering was electric and not dependent on power steering fluid. The contact waited until the power steering operation returned as needed; however, the failure reoccurred on several occasions. Additionally, the contact stated that the failure occurred while driving on the highway. The contact stated while veering to the side of the road, the power steering operated as needed. The vehicle was taken to an independent mechanic, where it was diagnosed that the power steering rack needed to be replaced. The vehicle was then taken to the dealer, where the Power Steering Control Module (PSCM) software was reprogramed under Ford Campaign Number: 15N01; however, the failure persisted. The dealer informed the contact that the power steering rack could not be replaced again under the campaign number because the warranty had expired. The vehicle was not repaired. The contact related the failure to NHTSA Campaign Number: 14V286000 (Steering); however, the VIN was not included. The manufacturer was notified of the failure and referred the contact to the NHTSA hotline for assistance. The failure mileage was approximately 120,000.

The contact owns a 2011 Ford Explorer. The contact stated while his wife was driving 30 MPH, the vehicle lost power steering functionality with the Power Steering Assist fault message displayed. The contact was able to pull over to the side of the roadway and the vehicle was towed to the dealer. The dealer diagnosed the vehicle and stated that the Power Steering Control Module (PSCM) software needed to be updated and the steering rack assembly needed to be replaced. The vehicle was not repaired. The manufacturer was contacted and a case was filed. The approximate failure mileage was 130,000.

The contact owns a 2011 Ford Explorer. The contact stated while driving 55 MPH, the message “Service Power Steering Now” was displayed and the steering wheel lost power steering functionality. The contact stated that she was able to make a turn by using physical strength to steer the vehicle while driving to work. The contact stated that after turning off and restarting the vehicle, the failure persisted. The vehicle was taken to the dealer where it was diagnosed that the power steering control module and the Electric Power Assisted Steering EPAS) The steering gear needed to be replaced. The vehicle was not repaired. The contact associated the failure with NHTSA Campaign Number: 14V286000 (Steering). The manufacturer was notified of the failure and informed the contact that they could not assist as the VIN was not included in the recall. The failure mileage was approximately 145,000.

I read an article about Ford Explorers and the windshield trim panels coming off. I have had to replace both sides of mine....they didn't fly off but would have if not tended too. The rubber part underneath broke into several pieces and some were missing...who knows where they went. I had to replace both sides....at my own expense....

The contact owns a 2011 Ford Explorer. The contact stated while exiting a parking area, the steering wheel became difficult to turn. The contact stated the power steering assist fault and the service advancetrac warning lights were illuminated. The contact stated that she turned off and restarted the vehicle but continued to experience the failure. The contact stated that she parked the vehicle. The contact's brother was able to drive the vehicle to her residence while experiencing the failure. The contact's brother took the vehicle to a local dealer, where it was diagnosed with needing the steering rack and pinion to be replaced. The vehicle was not repaired. Upon investigation, the contact associated the failure with NHTSA Campaign Number: 14V286000 (Steering); however, the VIN was not included. The manufacturer had not been informed of the failure. The failure mileage was approximately 162,076.

Power steering suddenly went out 3 times in a 30 min period while driving at a low rate of speed. Error appeared on dash when fault occurred. After restarting engine error went away and had power steering.

Driving along and the power steering assist went out. I called dealer and they said if it was over 10 years they didnt have to repair it. According to your website, It has a 15 year window. Please advise

The contact owns a 2011 Ford Explorer. The contact stated that while starting the vehicle, the power steering assist fault message was displayed. While driving, the steering wheel was very difficult to turn. The contact called the local dealer and was informed that the vehicle was out of warranty. The vehicle was not diagnosed or repaired. The vehicle was towed to an independent mechanic. The manufacturer was contacted and confirmed that the warranty had expired and referred him to the NHTSA Hotline. The contact stated that the failure was similar to NHTSA Campaign Number: 14V286000 (Steering). The approximate failure mileage was 162,893.

The contact owns a 2011 Ford Explorer. The contact stated while driving at an undisclosed speed, the steering wheel became difficult to turn. The power assist warning light was illuminated. The vehicle was taken to the dealer where it was diagnosed that the Electric Power Steering (EPS) needed to be replaced. The vehicle was not repaired. The contact referenced the Manufacturer Campaign Number 15N01: Electric Power Steering (EPS). The manufacturer was notified of the failure and the contact was informed that the recall expired and to call the NHTSA Hotline. The failure mileage was approximately 80,000.

2011 FORD EXPLORER. CONSUMER WRITES IN REGARD TO STEERING WHEEL LOCKING UP WHILE DRIVING. THE CONSUMER STATED THE VEHICLE WAS TAKEN TO THE DEALER. THE DEALER WAS UNABLE TO DUPLICATE THE FAILURE. WHEN THE FAILURE OCCURS, A WARNING LIGHT ILLUMINATED. THE FAILURE OCCURRED INTERMITTENTLY.

The contact owns a 2011 Ford Explorer. The contact stated that while his wife was driving at an undisclosed speed and making a turn, the vehicle lost power steering functionality. The driver was able to continue driving the vehicle. The contact stated that the power steering warning light was illuminated. The vehicle was taken to the local dealer and the contact was informed that the vehicle was repaired in 2015 under NHTSA Campaign Number: 14V286000 (Steering). The contact was also informed that the warranty had expired. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline. The failure mileage was approximately 68,000.

While driving on a busy road. My ford explorer suddenly died. I was driving with my children. The water pump suddenly went bad causing my engine to seize. This is the second time that I have had to replace the water pump and in which I have almost been part of an accident. The repairs have been very very costly.

The contact owns a 2011 Ford Explorer. The contact stated while driving on several occasions at various speeds, there was a sound of air coming from the driver’s and passenger’s side of the windshield. The vehicle was taken to a dealer on several occasions where it was determined that the upper A-pillar trims and clips needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 143,000.

The contact owns a 2011 Ford Explorer. The contact stated that occasionally after starting the vehicle, the power steering functionality would be inoperable. The contact stated that after the vehicle warmed up, the power steering functionality would return. The contact stated that the failure was intermittent. The contact stated that on one occasion while his wife was driving 60 MPH, the steering wheel lost power steering functionality and started drifting to the right unintendedly. The contact stated that the driver's side of the vehicle crashed into the guard rails. There was no injury sustained. There was no further information provided. The contact stated that the steering wheel regained power steering assist and his wife was able to drive to the residence. The vehicle was taken to the dealer where it was diagnosed that the Power Steering Control Module (PSCM) and the steering rack needed to be replaced. The vehicle was not repaired. The contact associated the failure with NHTSA Campaign Number: 14V286000 (Steering). The dealer also informed the contact that he had to pay out-of-pocket for the repair fee because an unknown Customer Satisfaction Program had expired. The manufacturer was not notified of the failure. The failure mileage was approximately 200,000.

I was driving on the highway and the steering wheel locked on me. He was hard to turn and I also hit another car in the back.

The power steering suddenly went out. A "power steering assist fault" warning light came on. No power assist was available and the vehicle became extremely difficult to steer. Fortunately, I was traveling at a low rate of speed and was able to safely steer off the road.If this had occurred while taking a corner, it could have been catastrophic. When restarted, the steering worked again and the warning light went out. Since this happened, it had reoccurred twice, making the vehicle unsafe to drive.

The contact owns a 2011 Ford Explorer. The contact stated that while driving at an undisclosed speed, the vehicle experienced a loss of power steering assist. The vehicle was towed to the dealer where it was diagnosed that the power steering assist needed to be replaced. The vehicle was not repaired and remained at the dealer. The manufacturer was made aware of the failure. The failure mileage was approximately 200,000.

I keep losing my power steering. i called ford and they told me the recall to fix it was out dated . this could cause an accident . and shouldnt have a time line to have it fixed . It has happened several times the last year

I was driving out of my driveway and the power steering froze. There was no warning. I ended up hitting the rear of another car I have in my driveway. Luckily nobody was in the vehicle. A light then cam on to see your dealer! I see there was a recall by Ford of the power steering, but that recall has expiried for my vehicle due to the fact it is 11 years old. The recall was for 10

Power steering randomly shut off while I was driving.

The contact owns a 2011 Ford Explorer. The contact stated that while driving approximately 35-40 MPH, the vehicle lost power steering functionality. The contact stated that the vehicle was difficult to control. While her son was driving at an unknown speed, the steering wheel was difficult to turn. There were no warning lights illuminated. The vehicle was taken to the local dealer where she was informed the vehicle was previously repaired under NHTSA Campaign Number: 14V286000 (Steering). The vehicle was diagnosed and determined that the power steering module needed to be replaced. The vehicle was not repaired. The manufacturer was contacted but no assistance was provided. The failure mileage was approximately 195,000.

Los steering control

The contact owns a 2011 Ford Explorer. The contact stated while his wife was reversing out of a parking lot, the steering wheel seized. The contact stated that the power steering assists warning light was illuminated. The contact also stated he was unable to move the steering wheel. The vehicle was not drivable. The contact called an independent mechanic who serviced the vehicle at the parking lot. The mechanic was able to use the meteor sensor and stated the motor position sensor signal had to be reset. The motor position sensor signal was reset. Upon investigation, the contact associated the failure with NHTSA Campaign Number: 14V286000 (Steering). The contact was able to drive to the residence. The contact took the vehicle to the local dealer, where it was diagnosed with needing the steering rack to be replaced. The vehicle was repaired. The manufacturer had not been informed of the failure. The failure mileage was approximately 88,000.

Upon starting the SUV an alert appeared stating “power steering assist failure” appeared. Attempted to reset the sensor multiple times with no success. It was impossible to move the steering wheel. Thankfully I wasn’t driving given I drive the highway everyday too and from work or I could have had serious harm to myself or others. There is no way I would have been able to control any sort of manual steering as I have a back injury. Now I will have to have it towed to get it repaired just so I can get too and from work.

The electric power steering continuesly Fails. The chain driver water pump failed while driving almost causing an accident with me and my son.

The contact owns a 2011 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact stated while driving approximately 60 MPH, the driver’s and passenger’s side A-pillar trims had detached and flew off the vehicle. The contact stated that the failure had occurred prior to receiving the recall repair. The contact had taken the vehicle to a local dealer who replaced both trim pieces. The failure mileage was 146,682. Parts distribution disconnect.

I was driving my car and the steering went out completely with little warning. A light came on that said "Service power steering soon" and within 2 minutes the steering went completely out.

I started the car and started to go then the car could not be steered and a warning came on that said "power steering assist fault". The steering wheel was impossible to turn and if this had happened in traffic or the freeway at a higher speed I could have been easily killed. Now every time the car is turned on the steering wheel will not turn.

while driving on the interstate my power steering went completely out and on the dash board the power steering assist light came on...scared me to death as coudnt steer. took off work next day and took to dealer said not under warranty bc i have 144k miles and is 11 years old and warranty was under 150k or 10 years...however i did find out this was a big safety issue and was a recall in 2014 on these with a recall...,,,the dealer said i was gonna have to pay 3100 and i had to get and pay for a rental car to drive home and leave at dealer to repair....i had no choice but to leave bc had to be fixed.they were nice at dealership in telling me out of warranty but i dont understand why this huge safety issue wouldnt be fixed and paid for by ford?I do not want to get nooone in trouble and not one to complain much but the money is hard to just come up with to repair a vehicle, rent a rental car and a day off work...im asingle father and have worked 2 jobs for many years to put my son thru college.i had to put all this unexpected money on my emergency credit card and will take a long time for me to pay off.and the issue scared me to death! i feel should have been fixed by the company bc of the issue.I never received nothing by mail of a safety issue recall or warranty expiring about this issue and i have owned since early 2021.I do not understand why and how a recall to repair this huge safety issue can expire?it could have been catastrophic on the interstate and piles of cars..... i thank god i was able to stay straight and wasnt turning when the power steering went out and was ok..but have no choice to repair as cant drive with no power steering.i feel this should be taken care of by ford no matter the year or mileage on explorer as it is a huge safety issue with going out while driving. nervous wreck over it and the money issue to repair.please help me get money back and before this happens again on the explorers(no matter the year or mileage) and serious injuriesoccur

The contact's girlfriend owns a 2011 Ford Explorer. The contact stated that while his girlfriend was driving 30 MPH, the power steering assist failed with the stabilitrak warning light illuminated and a warning sensor chiming. His girlfriend pulled over and restarted the vehicle and was able to resume normal driving. The contact stated that the failure was intermittent and occasionally recurred upon restart. Upon investigation, the contact discovered NHTSA Campaign Number: 14V286000 (Steering) which he linked to the failure. The dealer and the manufacturer were notified of the failure and confirmed that the VIN was not included. The vehicle was not repaired. The failure mileage was approximately 130,000.

Windshield trim panels came loose and were slapping the drivers and passengers side windows. Read article in paper with 164 complaints. Cost me over $800 to replace

The contact owns a 2011 Ford Explorer. The contact stated while driving at an undisclosed speed, the trim panels detached from the windshield. The vehicle was not diagnosed. The contact stated that he repaired the vehicle. Neither the dealer nor the manufacturer was notified of the failure. The failure mileage was approximately 110,000.