2012 Ford Explorer Complaint Log

The contact owns a 2012 Ford Explorer. The contact stated while driving at approximately 50 MPH, he became aware of a strong clicking sound coming from the steering wheel. No warning light was illuminated. The vehicle was taken to an independent mechanic who diagnosed that the rack and pinion needed to be replaced. The local dealer was contacted and confirmed that an unknown safety recall related to the rack and pinion for the vehicle had expired. The contact had not received notification regarding the recall. The manufacturer was not made aware of the failure. The failure mileage was unknown.

The contact owns a 2012 Ford Explorer. The contact stated that while his wife was driving 55 MPH, the vehicle experienced a loss of power steering assist. The "Power Steering Assist Fault" message was displayed. The failure almost caused a crash. The contact helped his wife steer the vehicle and pulled over to the side of the road. The vehicle was taken to the dealer, where the rack and pinion were replaced. The manufacturer was made aware of the failure and the contact was informed that the vehicle was previously repaired under NHTSA Campaign Number: 14V286000 (Steering). The failure mileage was approximately 122,000.

The contact owns a 2012 Ford Explorer. The contact stated that while driving at approximately 60 MPH, the exterior A-Pillar trim detached from the vehicle. The contact stated that the failure reoccurred, and the exterior B-Pillar trim also detached from the vehicle. The vehicle was taken to an independent mechanic where the parts were replaced; however, the failure reoccurred and both trims detached from the vehicle. The vehicle was not diagnosed or repaired. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure) however, the part to do the recall repair was not yet available. The local dealer was contacted and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The failure mileage was 175,000. VIN tool confirms parts not available.

The contact owns a 2012 Ford Explorer. The contact stated while driving at an undisclosed speed, the trim panel on front windshield detached and impacted with the passenger’s side window. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure) however, the part to do the recall repair was not yet available. The local dealer was contacted and stated that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was unknown. VIN tool confirms parts not available.

The contact owns a 2012 Ford Explorer. The contact stated while driving 30 MPH, he became aware that the electronic power steering was not functioning properly, and the steering wheel was stiff and required increased effort to maneuver the vehicle. The vehicle returned to normal functionality, but the failure became a regular occurrence. The power steering assist warning light was illuminated. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 14V286000 (Steering), but the VIN was not included. The manufacturer was not notified of the failure. The failure mileage was 167,000. The VIN was not available.

Driving vehicle with my 15 year old daughter, noticed a smell in cabin, we both started feeling strange, getting a headache, dizzy, fearful of co2 pulled over and had it towed to dealer

The contact owns a 2021 Ford Explorer. The contact stated that while his wife was driving at 65 MPH, a pillar trim detached from the vehicle. The local dealer was not contacted. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure) however the parts were not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure was approximately 168,000. VIN tool confirms parts not available.

See attached document for complaint

The contact owns a 2012 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2012 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure). The contact stated that while driving at approximately 45 MPH, the driver’s side exterior A-Pillar trim flew off the vehicle. The dealer was contacted but the vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 36,000. VIN tool confirms parts not available.

The contact owns a 2012 Ford Explorer. The contact stated while driving at 70 MPH, the A-pillar trim detached. There were no warning lights illuminated. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 180,000. VIN tool confirms parts not available.

While driving in my driveway, the steering froze up, I could not turn the wheel at all. I had it towed to the dealer.

The contact owns a 2012 Ford Explorer. The contact stated that while driving at an undisclosed speed, she heard an abnormal sound coming from underneath the vehicle. The check warning light was illuminated. The vehicle was taken to an independent mechanic, who diagnosed a failure with the bushings. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 198,000.

The contact owns a 2012 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving at an undisclosed speed, the front windshield trim detached. The contact stated that there were missing pieces of trim, and pieces of detached trim were loose and flapping. The dealer was not made aware of the failure but confirmed that parts were not yet available. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 103,000. VIN tool confirms parts not available.

The contact owns a 2012 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact stated while driving approximately 70 MPH, there was an abnormal sound from the driver's side windshield and observed that the trim on the A-pillar was loose and was striking the windshield and side mirror. The contact stated that the trim was taped down. The failure mileage was approximately 43,000. VIN tool confirms parts not available.

Power steering assist failure. Fortunately happened in a parking lot. Was told recall is no longer in affect. Will have to get to dealership for repair. No warning other than the failure that produced a code on the dash when the steering stopped working.

The contact owns a 2012 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that the A-pillar trim on the front windshield started detaching. The contact could hear the wind coming into the vehicle from the windshield while driving at various speeds. The dealer was contacted. The manufacturer was not made aware of the issue. The failure mileage was 110,000. VIN tool confirms parts not available.

Rear tires rubbing and car is uneasy in rain. Had to have tires replaced due to rubbing on interior of rear of car. Tires wear extremely fast and dangerous to drive in any weather conditions such as rain. Inspection says there is no alignment or adjustment issues. However tires continue to wear apparently there are aftermarket parts to make it adjustable but what is wrong with it in the first place? Very dangerous to drive in rain. Slides all over the place. Tires slightly bend in.

Airbag lights kept going on and off and now stays on giving code B1212. It is a safety issue since it has to do with the Driver seatbelt buckle pretensioner circuit. Airbags may not deploy incase of an accident. Apparently it is a problem with ford explorer vehicles which ford has failed to rectify or have a recall for it. I need to know the fix or resolution for this before anything unfortunate happens.

In February of 2024 I had a second windshield exterior trim come off on the highway. The poor people behind me almost lost control of their vehicle on the ice because of this hitting their car. I have purchased this part in the past for the right side as that was coming off the passengers side. I had it replaced at my expense and would like to get that money back as it was a faulty part obviously. This cost me a great deal of money. I do not have the money to do this again while you are waiting to figure out how to make all the parts for people. This is now becoming a bigger issue as water is getting inside my vehicle around the dash. It looks also like someone tried to repair this part that is attached to the vehicle long ago (glue or weld), previously broken on drivers side. I have called Ford here in Pocatello, Idaho three times now. They said, "We do not have a remedy just yet on the recall. It should happen later in the year around November and you will receive a letter." One person told me I could just buy the part and have it replaced. When there is a recall, I should not have to do this. Please contact me at: [XXX] or [XXX] I look forward to getting this resolved soon. Thank you! [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2012 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The local dealer was made aware of the issue and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2012 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure). The contact stated that the A-pillar trim was loose. There were no warning lights illuminated. The contact called the local dealer, who confirmed that parts were not yet available. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the issue. The failure mileage was unknown.

Recall 24V031 has not been fixed. I got my recall notice from Ford with regards to the A-pillar applique trim. I received my recall in February, 24. I have visited my local Ford dealer several times and as recently as 1 month ago. They state the parts are not available. My driver side A-pillar applique is missing. My passenger side applique is loose. Why are parts not available? After 2 years of recall notice!!

The contact owns a 2012 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000(Structure); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2012 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (STRUCTURE); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact stated that while driving on the highway at 70 MPH, the driver’s side A-pillar trim detached from the vehicle. The contact was unable to recover the trim piece. The local dealer was contacted; however, the vehicle was not repaired. The approximate failure mileage was 138,000. VIN tool confirms parts not available.

The contact owns a 2012 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2012 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that the A-pillar trim had started detaching on the driver’s and passenger’s side front windshield. The dealer was contacted. The manufacturer was not made aware of the issue. The failure mileage was 170,000. VIN tool confirms parts not available.

The contact owns a 2012 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

Recall data refreshed on Dec 11,2024 1 Unrepaired Recalls associated with this VIN Jan 19,2024 Manufacturer Recall Number24S02 NHTSA Recall Number24V031 After almost a year, Ford has not made a fix available for this recall

The contact owns a 2012 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that the molding around the driver's side windshield was detaching. The contact had purchased and secured the molding with adhesive. The dealer was contacted. The manufacturer was not made aware of the issue. The failure mileage was 60,000. VIN tool confirms parts not available.

The contact owns a 2012 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that the A-pillar trim had detached from the vehicle. The dealer and Cavalier Ford Greenbrier (1515 S Military Hwy, Chesapeake, VA 23320) were made aware of the failure but confirmed that parts were not yet available. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 102,000. VIN tool confirms parts not available.

The contact owns a 2012 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2012 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving at an undisclosed speed, the passenger's side A-pillar trim detached. The dealer was made aware of the failure but confirmed that parts were not yet available. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 130,000. VIN tool confirms parts not available.

The contact owns a 2012 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that the A-pillar trim was detaching from the front windshield and allowing water to leak into the vehicle. The contact temporarily sealed the windshield with tape. The dealer was contacted and confirmed that the part for the repair was unavailable. The manufacturer was not made aware of the issue. The failure mileage was unknown. VIN tool confirms parts not available.

The contact owns a 2012 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2012 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that the A-pillar trims on the driver’s and passenger’s side of the windshield had started to detach from the vehicle. The dealer was contacted. The manufacturer was made aware of the issue. The failure mileage was 174,000. VIN tool confirms parts not available.

The contact owns a 2012 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (STRUCTURE); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that the passenger’s side and driver’s side A-pillar trims were loose. The manufacturer was not made aware of the issue. The failure mileage was unknown. VIN tool confirms parts not available.

The contact owns a 2012 Ford Explorer. The contact stated while driving 55 MPH, the steering wheel seized. There were no warning lights illuminated. The vehicle was towed to the local dealer and the contact was informed that the failure was due to the steering however, the parts were on backorder. The vehicle was not repaired. The vehicle was taken to an independent mechanic, who reprogrammed the computer. The manufacturer was contacted and opened a case and referred the contact to the NHTSA Hotline. The contact stated that the failure was related to NHTSA Campaign Number: 14V286000 (Steering). The failure mileage was approximately 122,000.

Seam seal where the roof, D pillar, and hatch area meet had a hole in it leaking water into the cabin causing underpadding of the floor to become soaked and creating a moldy/musty smell. Patched hole to stop water leak. Ruined the carpet from the spare tire well up to the front passenger floor board

The contact owns a 2012 Ford Explorer. The contact stated that while driving 60 MPH, the trim around the front windshield detached and struck another vehicle. The other driver chased the driver. The contact continued to drive to the residence. The contact noticed that the trim had detached when she reached her destination. There were no warning lights illuminated. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was unknown. VIN tool confirms parts not available.

Sometimes putting it in reverse the rear camera doesn’t come on. Have to wait sometimes a minute before camera will come on. It doesn’t happen all the time. I read that ford is having problems and has a recall on some vehicles but my year doesn’t show up.

On December 29,2023 while driving on highway the Power Steering failed. I was unable to steer vehicle off roadway.I avoided getting killed, but very frightning.Warning lights appeared on the dash after failure , Service Power Steering now, Service Advance Trac, Terrain Mgt System Fault. Danvers Ford, Danvers, MA said the Steering gear needed to be replaced approx. $3,000 and that Ford Customer Relationship Center is unable to assist because the vehicle was outside the Recall criteria. I am horrified regarding the safety of the driver when the power system fails in real time and the cost to repair a faulty electronic steering that Ford should be responsible to repair.

We seen multiple online post about our make model and year Ford having a recall. When our steering wheel locked and we lost complete control of our car more than once with kids and a baby in the car we brought it to Ford to be fixed. They told us as long as the computer matched up with that issue it would be covered under an existing campaign. They then said ford denied it because it just missed the cut off time limit by a couple months and we would have to come out of pocket. They had no loaners for us or any help. We borrowed money from a family Member, had to pay for a rental and we were reassured it was fixed. Then we have the same issue but worse happen Christmas Eve, weeks after getting it repaired and assured it was fixed . We repaired it at the dealership and then once again lost power steering. We have an infant and kids. If we would’ve been on a major road it would’ve been possibly deadly as the steering wheels randomly locks and power steering fails. This is not okay. Ford said they will get to it when they can and they have no loaners for us.

The contact owns a 2012 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact stated that while her daughter was driving at approximately 65 MPH, the driver's side A-Pillar trim detached and blew off the vehicle. The contact recently received notification of NHTSA Campaign Number: 24V031000 (Structure), and currently the passenger’s side A-Pillar trim had loosened up. The failure mileage was approximately 100,000. VIN tool confirms parts not available.

Failure of electronic power assist steering system. Without power steering, maneuverability becomes difficult as effort required for steering the vehicle drastically increases, putting the driver and those around them at risk. The dealer has reproduced and confirmed the issue. It has not been inspected by manufacturer, police, or insurance representatives. No warning lamps appear until failure is already evident. There is already a safety recall concerning the EPAS system. The service action for this recall at Ford dealers is to check for diagnostic trouble codes and replace the power steering rack if certain codes are found. If none are found, however, they are to reprogram the EPAS system and extended coverage is provided should the EPAS system still fail with 10 years or 150,000 miles. EPAS system failure is not a common occurrence on any other Ford models outside those affected by this recall, yet many still fail in affected vehicles shortly after the extended coverage expires. Reprogramming the EPAS system does not fix the defective part but merely delays the inevitable, passing the cost of the repair to the owners and potentially putting those on the road around them in danger when the failure occurs. My vehicle has had the reprogramming done, closing the recall, and has aged past the extended coverage for replacement of the defective steering rack, which has now failed, and Ford will not cover the cost of the repair.

One morning I got in my Explorer and it beeped 3 times with a display light saying, "service power steering." When I took it to a mechanic to get looked at, he said Ford had issued a recall on this part. However, when contacting Cloninger Ford of Hickory, my year make and model are covered under this recall but not my VIN. I do not understand this because clearly the power steering control module was an issue with the 2012 Ford Explorers and mine is having this problem but is not covered by the recall. Until this is fixed I cannot drive it because it highly increases risk of accident. The fix is very expensive. Any help getting this resolved would be greatly appreciated.

The contact owns a 2012 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure). The contact stated that while the vehicle was parked, the black rubber lifted from the windshield. The contact stated that on several occasions while driving at various speeds, the trim was hitting the windshield. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was approximately 146,000. VIN tool confirms parts not available.

The contact owns a 2012 Ford Explorer. The contact stated that while driving at an undisclosed speed, the steering wheel seized in position. After the failure, the contact became aware that the electronic power steering was not functioning properly. The power steering assist fault warning light was illuminated. The vehicle was taken to an independent mechanic, who diagnosed a failure with the steering gear. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was unknown.

The contact owns a 2012 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (STRUCTURE); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact stated that water was leaking into the vehicle through the A-pillar trim clip. The local dealer was contacted; however, the vehicle was not diagnosed or repaired. The approximate failure mileage was 136,000. VIN tool confirms parts not available.

The contact owns a 2012 Ford Explorer. The contact stated that upon her son starting the vehicle, he became aware that the electronic power steering was not functioning properly. The EPS warning light was illuminated. The vehicle was taken to an independent mechanic, who diagnosed a failure with the electronic power steering control module. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 14V286000 (Steering). The VIN was included but the repair had already been completed. The manufacturer was notified of the failure but referred the contact to the NHTSA Hotline for assistance. The failure mileage was 101,000.