2020 Ford Explorer Complaint Log

Our radio/navigational/climate control screen will go completely black while driving the vehicle. This has happened approximately 15 times since the purchase of the brand new car in August of 2020. Therefore, I lose all of my controls and my GPS. This will not come back on until the car is turned off and is given time to reset. This reset time varies from 30 minutes to 1 hour. The first time this occurred was one month after purchasing the vehicle. So, after three different visits to Ford dealerships, Hopkins Ford, Manning Ford and Dundee Ford, not one technician can duplicate this problem so it is still happening. Recently, I was in Columbus, Ohio and the screen went black while I was driving in an unfamiliar area. I'm aware that Ford had a massive recall on this very issue but somehow our VIN number is not included in this. I frequently travel across the Midwest because my fifteen year old daughter is in travel volleyball. I cannot afford for safety reasons for this to happen to the two of us when we are driving in unfamiliar places. This is a huge safety concern for my daughter and I.

VEHICLE IS JERKING WHILE ACCELERATING. RPM GAUGE HAND IS JUMPING BACK AND FORTH BETWEEN 1,750 AND 2,250. TAKES AROUND 10 SECONDS TO DOWN SHIFT WHEN PRESSING THE BREAK AFTER GOING FREEWAY SPEEDS.

THE VECHILE ABS BRAKE SYSTEM IS NOT WORKING. MY NEW CAR HAS BEEN INCREASING SPEED ON ITS OWN. THE AGENCY HAS NOT BEEN ABLE TO PROVIDE A RESOLUTION AND WARNING SENSOR GOES OFF THAT THE BRAKE SYSTEM IS NOT WORKING. THIS HAPPENED FROM ONE DAY TO THE NEXT, THE TRUCK IS LEFT IN CLEAN GARAGE AND MINIMALLY DRIVEN. THIS MAKES THE TRUCK UNSAFE. I HAVE CONTACTED FORD MULTIPLE TIMES BUT THEY END Y CALL WITHOUT A RESOLUTION.

1) Powertrain - 10 speed transmission will not shift properly. When down/up shifting, The transmission slams into gear. It started at 54000 miles. Dealer repair shop stated that there were zero codes and was unable to ascertain the problem. Problem continued and only got worst. On another visit, the mechanic was able to duplicate the sound and still no codes. It was stated that I should return the vehicle on Monday and Ford technical would be contacted. Vehicle was returned on a Monday. i spoke with the Mechanic. he now stated that he could not duplicate the slamming. I recommend he ride with me. We took a four- mile drive. Within 3/4 mile, the slamming was back. The vehicle was kept until Friday of same week. The factory Rep recommended that dealer should reset the computer and drive for 500 miles. The dealer Rep/Dannelle stated Ford should assumed the cost of replacing the transmission and not the dealer under my Extended Warranty. Now the dealer's Repair shop will not return my phone call. 2) I also called in report and request an appointment regarding my electric windows will not go up or down. Zero return call. After driving approximately 300 miles and stopping for fuel, the windows started working again.

VEHICULE WAS PURCHASED NEW END OF MAY 2020 AND TRANSSMISSION HAD TO BE REPLACED WITH LESS THAN 2500 MILES IN SEPTEMBER 2020. FRECUENTS JOLTS WOULD OCCUR WHEN I WOULD HIT OVER 40MPH AND WHEN I WOULD SLOW DOWN AROUND 20-25 MPH. I BROUGHT MY EXPLORER TO THE DEALERSHIP AND I HAD TO HAVE MY TRANSMISSION REPLACED BASED ON ANALYSIS PERFORMED BY FORD TECHNICIANS.

TOTAL ELECTRICAL SHUTDOWN WHEN STOPPED AT TURN LANE OF 6 LANE HWY INTERSECTION. REPORTEDLY DUE TO LOW TRANSMISSION FLUID AUTOMATIC SHUT-DOWN. VEHICLE WAS RECALL BUY-BACK REPAIR TO TRANSMISSION COOLER FAILED TO CORRECT LEAKING LINE CONNECTIONS. NO WARNING. SHUTS DOWN ALL POWER TO ALL SYSTEMS. NO WARNING FLASHER. NO WINDOW POWER; NO DOOR LOCK CONTROLS. RESET AFTER 30 MIN. STRANDED IN CENTER TURN LANE; COULD NOT OPEN WINDOWS, REAR HATCH, OR DOORS. HAD DISABLED WIFE & 3 DOGS IN 95 DEG. TEMPS. INSIDE CAR 115 DEG. PLUS. COMPUTER PROTECTS DRIVE TRANE OVER LIFE & SAFETY! WHEN IT RESET AFTER 30 MIN. ENGINE CHECK LIGHT CAME ON. NO ACTUAL MESSAGE. NO WAY TO CHECK TRANSMISSION FLUID LEVELS! NO OPTION TO ADD FLUID. ONLY DEALER SERVICE OPTION TO CHECK OR REMEDY. THIS IS UNACCEPTABLE. I FIGURED BY-PASS BY TURNING TRANSMISSION TO PARK BEFORE EACH FULL STOP. KEPT RUNNING FOR 300 MILES ON RETURN HOME TO SAFETY. ERROR MESSAGE IS APPROPRIATE. SAFETY OVER-RIDE IS APPROPRIATE WITH WARNING SIGNAL LIKE NO SEAT-BELT ALARM. SHUT-DOWN OF ALL SYSTEMS IS ABSURD RESPONSE TO LOW FLUID LEVELS. ADD MEANS TO READ FLUID LEVELS, MECH. OR ELECTRONICALLY. ADD METHOD TO RESTORE FLUIDS W/O DEALER SERVICE. MY COMPANY OWNS 2 FORD EXPLORERS & FORMER FORD VEHICLES.

WHILE DRIVING ACROSS STATE, AUG 3, THE TRANSMISSION EXPERIENCED HARD SHIFTING BETWEEN FIRST AND SECOND GEAR AND NO WARNING LIGHT CAME ON THE DASHBOARD. WHEN TAKING IT TO THE DEALER THE NEXT MORNING THE CAR, ON IT'S OWN, WENT INTO PARK AND WOULD NOT SHIFT OUT. THIS WAS FRIGHTENING AS IT JUST IT'S SELF DOWN SHUT DOWN. IT WAS TOWED TO THE DEALERSHIP WHERE THEY FOUND A MANUAL OVERRIDE SWITCH TO FREE IT. THE CAR WAS LEAKING TRANSMISSION FLUID AND A NEW CASE INSTALLED. WHILE DRIVING IT OFF THE LOT, IT STARTED DOING IT AGAIN. THEY LOOKED AT IT FOR A SECOND TIME, AUG 10, AND SAID A SENSOR NEEDED TO BE RESET SO IT COULD "RELEARN MY DRIVING HABITS" ONCE AGAIN, DRIVING IT OFF THE LOT, IT STILL HAD ISSUES SHIFTING BUT NOT AS HARD. I GAVE IT THE 2 WEEKS THEY SAID IT WOULD TAKE FOR IT TO RELEARN AND IT MADE IT WORSE! ON SEPT 3, IT THEN SHIFTED HARD WHEN DECELERATING FROM SECOND TO FIRS AND TOOK IT STRAIGHT TO THE DEALERSHIP. WHILE GOING 50MPH IT DID A HARD SHIFT AND THEN STARTED TO DECELERATE ON IT'S OWN LIKE A BREAK WAS BEING PUSHED AND THEN HARD SHIFT OUT OF IT. IT IS NOW IN THE SHOP AGAIN, 3RD TIME IN ONE MONTH, WAITING FOR A SENSOR FROM A TSB THAT CAME OUT SEPT 1 THAT "SHOULD FIX THE PROBLEM" BUT THE PART IS ON BACK ORDER UNTIL OCTOBER. I BOUGHT A BRAND NEW 2020 EXPLORER IN FEBRUARY AND THIS IS OUTRAGEOUS AND HAD THIS MANY TRANSMISSION ISSUES. THESE BANDAGES ARE NOT HELPING.

I HAVE HAD THIS VEHICLE SINCE FEBRUARY AND IT HAS BEEN IN THE SHOP 5 TIMES FOR VARIOUS THINGS! THERE IS A JOLT WHEN IT CHANGES GEARS AND WHEN HITTING BRAKES. I HAVE A DELAY WHEN I PUT THE CAR IN REVERSE WHICH HAS ALMOST CAUSED ACCIDENTS. IT ROLLS FORWARD, EVEN WITH MY FOOT ON THE BRAKE AND THE JERKS HARD WHEN IT FINALLY CATCHES UP AND GOES IN REVERSE. CORPORATE WILL NOT GET ME OUT OF THIS VEHICLE, EVEN AFTER IT BROKE DOWN AND HAD TO BE TOWED WHILE I WAS OUT OF STATE ON VACATION!

Rear view mirror keeps turning solid blue ( blank ) and message center on the dash says "rear brake assist not working".

THE VEHICLE MALFUNCTION WHILE IT WAS IN MOTION ON THE HIGHWAY GOING 70MPH PULLING A TRAILER. THE CAR.WOULD NOT ACCELERATES PROPERLY AND IT SEEM LIKE IT WAS NOT SHIFTING GEARS PROPERLY. THE CAR KEPT GOING FROM DRIVING TO PARKING AUTOMATICALLY. THERE WERE NO INDICATION LIGHTS DURING THIS PROCESS. ONCE THE VEHICLE WAS BROUGHT TO A STOP, ALL THE INDICATION ON THE FORD PASS APP APPEAR;POWERTRAIN MALFUNCTIONS AND INDICATOR LAMP. ONCE OUTSIDE THE VEHICLE, THERE WAS TRANSMISSION FLUID LEAKING. THE CAR WAS NOT ABLE TO BE DRIVEN AND HAD TO BE TOWED TO THE NEAREST FORD DEALERSHIP. SINCE IT WAS AFTER HOURS THAT THE INCIDENT HAPPEN I WAS STUCK IN THE HIGHWAY FOR NEARLY 3 HRS AWAITING FOR ROAD SIDE ASSISTANCE FROM FORD I THEN HAD TO SLEEP IN THE VEHICLE SINCE THE CAR BROKE DOWN ON HIGHWAY I-71 OHIO AND I RESIDE IN FLORIDA.

TRANSMISSION STARTED VIOLENTLY SHIFTING AND JERKING THE CAR AT CITY AND HIGHWAY SPEEDS. THE TRANSMISSION WAS DETERMINED TO BE DAMAGED AND TOOK 2.5 MONTHS TO FIX BECAUSE PARTS WERE NOT AVAILABLE. ADDITIONALLY, THE DRIVER'S SEAT MASSAGE FEATURE FAILED, INTERIOR COLUMNS KEPT POPPING OUT, DEFECTIVE PULL DOWN SUN GLASS HOLDER, GAP IN LIFT GATE INTERIOR PLASTIC BOLTED TO IT AND REPLACING OF DAMAGED SEAT CLIPS.

ON SATURDAY AUGUST 22, I DROVE MY 2020 FORD EXPLORER SPORT TO WORK IN MY COMPANY PARKING LOT. WHEN I ATTEMPTED TO LEAVE WORK TO GO HOME, AFTER STARTING THE CAR, I RECEIVED A SUCCESSION OF WARNING NOTICES - HILL START ASSIST NOT AVAILABLE / REVERSE BRAKE ASSIST NOT AVAILABLE / PRE-COLLISION ASSIST NOT AVAILABLE / SERVICE ADVANCE TRAC / STEERING LOSS - STOP SAFELY. THE CAR WAS BRAND NEW, NOT EVEN A YEAR OLD AND HAS ONLY 7,000 MILES. THE CAR WAS TOWED TO SUMMIT FORD IN SIVERTHORNE COLORADO ON AUGUST 23 WHERE IT HAS BEEN FOR TWO WEEKS. IT IS ABSOLUTELY OUTRAGEOUS THAT A RELATIVELY NEW CAR WOULD HAVE A CATASTROPHIC FAILURE OF THE STEERING SYSTEM WITHOUT WARNING LEAVING ME WITHOUT A VEHICLE FOR OVER TWO WEEKS. NEEDLESS TO SAY, I WILL NEVER PURCHASE ANOTHER FORD PRODUCT BUT THEY NEED TO BE HELD ACCOUNTABLE FOR THE INCONVENIENCE THEY HAVE CAUSED ME WITH THIS OBVIOUSLY INFERIOR PRODUCT.

WHILE MY VEHICLE WAS IN MOTION THERE WAS A LOUD CLANK. THE CAR WOULD THEN NOT ACCELERATE PROPERLY. AFTER STOPPING THE VEHICLE THERE WAS A LEAK IN THE TRANSMISSION FLUID AND THEN THE CAR WOULD NOT MOVE. THERE WAS NEVER ANY LIGHTS THAT APPEARED OR ANY WARNING SIGNS. IT HAD TO BE TOWED TO THE FORD DEALERSHIP AT MY EXPENSE. LESS THEN 6000 MILES ON THE VEHICLE.

At a speed of approximately 30mph, I heard a cracking noise from the rear of my vehicle. After looking into my rear view mirror, I saw the rear window was shattered, and caving inward. It was around 90 degrees that day at 1:30 pm and I was driving on an open road. There was a co-worker driving behind me that was witness. Nothing came down and hit the rear window.

The contact owns a 2020 Ford Explorer. The contact stated while shifting into reverse the Back Over Prevention screen failed to operate as designed. Additionally, the vehicle would respond without the accelerator pedal being depressed. The contact also stated that while driving 35 MPH, the Forward Collision Avoidance warning system activated while there was no vehicle nearby. The contact stated that the vehicle was sputtering. There were no warning lights illuminated. The vehicle was taken to the dealer and the technician informed the contact that the brake assist was unavailable. The technician was unable to duplicate the failure with the Forward Collision Avoidance system. The vehicle was currently being repaired. The manufacturer was notified of the failure. The approximate failure mileage was 4,000.

THE FIRST ISSUE WAS WITH THE CAR ACCELERATING WITHOUT PRESSING THE GAS. RPMS WOULD INCREASE AND CAR WOULD SOUND AS IF IT WAS ACCELERATING AS WELL, WHEN SLOWING DRIVING THROUGH A PARKING GARAGE. THE CAR ALSO DOWN SHIFTS AND ACCELERATES ROUGHLY. IT IS NOT SMOOTH WHEN TRANSITIONING TO ACCELERATION OR DE ACCELERATION. WHEN BRAKING THE CAR JERKS UNTIL STOPPED ENOUGH TO WHERE OUR HEADS JERK. PUTTING CAR INTO GEAR, TO DRIVE FROM REVERSE, IT LAGS UNTIL IT KICKS IN AND JERKS HARD. WHEN SHIFTING INTO REVERSE WITH THE FOOT FIRMLY ON THE BRAKE, THE VEHICLE BEGINS TO ROLL BACKWARD WITH MY FOOT STILL ON THE BRAKE. WHEN YOU TRY TO PRESS THE BRAKE PEDAL TO GET CAR TO STOP MOVING, BRAKE PEDAL DOES NOT DEPRESS ALL THE WAY AND DOES NOT STOP THE VEHICLE FROM MOVING. IF YOU ATTEMPT TO PUMP THE BRAKES, THERE IS A HARD STOP THAT PREVENTS THE BRAKE PEDAL FROM GOING ALL THE WAY TO THE FLOOR. THE ONLY WAY TO STOP THE VEHICLE IS TO PUT IT BACK INTO PARK.

VEHICLE STICKS, JERKS OR LUNGES WHILE SHIFTING IN LOW GEARS

The contact owns a 2020 Ford Explorer. The contact stated that the back-up camera intermittently displayed a blue screen while in use. The contact had taken the vehicle to the dealer on numerous occasions where software was used to clear the fault codes; however, the failure would return soon after the update. The manufacturer had been notified of the failure and informed him that his vehicle was not included in NHTSA Campaign Number: 21V735000 (Back Over Protection). The vehicle was not repaired. The failure mileage was approximately 1,000.

The contact's wife owns a 2020 Ford Explorer. The contact stated that the rear-view camera was displaying a blue image on the screen while in reverse(R). The contact had taken the vehicle to a dealer and was initially informed that there would be a recall to address the failure. The contact then received notification of NHTSA Campaign Number: 23V342000 (Back Over Prevention) however, the part to do the recall repair was not yet available. The vehicle had been taken to several dealers where repairs were made to the rear-view camera; however, the failure persisted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was approximately 500. VIN tool confirms parts not available.

PERIODICALLY WHEN STARTING MY 2020 FORD EXPLORER THE BRAKE PEDAL WILL BECOME VERY HARD TO PUSH AND THE VEHICLE WILL ROLL ON ITS OWN. AFTER ABOUT 15 SECONDS THE BRAKES WILL RESPOND AND THEN BRAKE VERY HARD. ALTERNATIVELY, I HAVE TO SWITCH THE EXPLORER INTO PARK AND RESTART THE VEHICLE AND THE BRAKES WILL BE FINE. I WOULD SAY THIS HAPPENS ROUGHLY 2-3 TIMES A MONTH. I BELIEVE THIS TO BE A PROGRAMMING ISSUE WITH THE ELECTRONIC BRAKE BOOSTER.

Transmission shifts from reverse to park and drive to park on its own. Also, heads up display goes blank and sensors / backup camera stop working. Front collision monitors also do not work as well as lane departure sensors

VEHICLE WAS PARKED. VEHICLE LOCKED INTO PARK AND WOULD NOT SHIFT OUT OF PARK OR START, BRAKE PEDAL WAS DEPRESSED FULLY. DASHBOARD MESSAGE: DRIVE MODE NOT AVAILABLE PLUS SCROLLED THROUGH EVERY OTHER MODE OR FEATURE AND INDICATED 'NOT AVAILABLE.' BUT LCD SCREEN SHOWED MESSAGE 'TURN OFF IGNITION.' IGNITION WAS OFF. VEHICLE THOUGHT IGNITION STILL ON. WOULD NOT START. I DISCONNECTED NEGATIVE TERMINAL OF BATTERY AND RECONNECTED AND CAR THEN STARTED WITH NO ERROR OR CODE MESSAGES.

STEERING WHEEL SHAKES AND ENGINE SOUNDS AS IT IS GOING TO STALL AT SPEEDS BETWEEN, 35 AND 45 MPH. FORD HAD VEHICLE FOR TWO WEEKS TOTAL AND CONFIRMED ISSUES. THEY DID NOT KNOW HOW TP FIX. THEY SAID VEHICLE IS WITHIN SPECIFICATIONS'

MY 2020 FORD EXPLORER ST POWER STEERING WENT OUT WHILE THE VEHICLE WAS DRIVING IN TRAFFIC ON A FREEWAY DOING 70 MPH GOING DOWN A 6% GRADE AT 6,000 FT. (CAJON PASS) WHILE MY WIFE WAS DRIVING NEARLY CAUSING A MAJOR ACCIDENT.

ON OCCASION WHEN STARTING OUR 2020 EXPLORER ST, THE BRAKES DO NOT WORK... RESULTING IN THE VEHICLE DRIVING AWAY. THE ONLY WAY TO STOP THE VEHICLE, IS TO THROW IT BACK INTO PARK OR NEUTRAL. THIS HAS OCCURRED 1-2 TIMES A MONTH, AND FORD HAS BEEN RELUCTANT TO FIX THE ISSUE. THE VEHICLE WAS ALMOST INVOLVED IN A LOW-SPEED CRASH, DUE TO FORDS INABILITY TO FIX THE PROBLEM. WE HAVE ATTEMPTED TO GET A BUYBACK, BUT THEY HAVE NOT RESOLVED IT AS OF NOW.

THE VEHICLE EXPERIENCES VARIOUS FAULT CODES: BLIND SPOT SYSTEM FAULT; CROSS TRAFFIC SYSTEM FAIL; AND REVERSE BRAKE ASSIST NOT AVAILABLE. IN ADDITION, AIR CONDITIONING DOES NOT WORK, INCLUDING RIGHT SIDE PASSENGER WINDOW AND RIGHT SIDE MIRRORS. FAULTS MAINLY OCCUR AFTER STARING VEHICLE, BUT THEY HAVE ALSO OCCURRED WHILE DRIVING. THE AC FAILURE OCCURS WHEN STARTING VEHICLE AND HAVE OCCURRED AFTER FIRST START IN MORNING AND AT THE END OF THE DAY AFTER MULTIPLE STARTS. THERE IS NO IDENTIFIABLE PATTERN TO FAILURES. THE VEHICLE WAS PURCHASED IN JANUARY AND HAS 3254 MILES. THIS IS THE THIRD TIME THE ISSUE HAS OCCURRED AND FORD CAN NOT IDENTIFY THE ISSUE. THE SYSTEM PROVIDES DAILY CODES AND THE DEALERSHIP AND FOCUSED ON THE SENSORS, INCLUDING REPLACING ON, BUT THE ISSUE IS NOT RESOLVED. INCIDENTS OCCURRED ON MARCH 16, 2020, MARCH 26, 2020, APRIL 14, 2020, JULY 4, 2020, JULY 14 AND JULY 17 2020.

There are times when I start the vehicle, or manually release the parking brake, that it simply does not release. The brake pedal becomes rock hard at these times, without its normal travel. If the vehicle is reversing, like leaving my garage, it stops like it hit a brick wall when the brake pedal is touched. The rear brakes are simply locked. It stops so abruptly that it has aggravated lower back pain from previous injuries. I’m afraid of getting stranded in traffic, unable to move the vehicle. It did this on dirt and it was just dragging the rear tires. The only solution I have found is to turn off the engine, wait a few seconds, restart the vehicle, hope. I got, in rapid succession: 1. ANTILOCK BRAKE FAULT !!! 2. HILL DESCENT CONTROL FAULT 3. PRE-COLLISION ASSIST NOT AVAILABLE 4. HILL START ASSIST WARNING The service at Mesquite (Nevada) Ford was totally insufficient. I expected them to find and fix the problem, which obviously lies in the anti-lock/parking brake. I was eager to get the vehicle back and find out what was wrong as I’ve been afraid to use the manual parking brake for fear it will seize up and not release. When I got the vehicle back (which took a long time and a long story as the mechanic went home sick in the middle of the job with COVID) they said, “Oh, we reset the error message so everything is fine.” Well, it still locks up, sometimes when I have shut the engine off and sometimes when I tried to manually set the parking brake, which I am still avoiding. If it’s only my vehicle then there is a dealer problem. If there are more reports, then it’s a bigger problem. I don’t know where on your site to say this — I am shocked by the number of fatalities — but not really. Either reduce the speed limits in the west or keep killing people. 80 mph is ridiculous because everyone now runs 90+ mph. We’ve come upon two fatal accidents this summer on I-15. The carnage was terrible. Please, please, please slow the traffic.

This issue has happened 4-5 time in a years time. When driving with cruise control and lane assist enabled the car will pull to the left when it see's a dark line in the road. If i were not holding on to the steering wheel I would have been in the lane next to me. I think what's going on is lane keep or lane assist thinks there is a curve in the road and tries to correct for it. Its just a matter of time before a crash happens to a Explorer owner. I have been to the dealership 3 time for this and called Ford but they don't seem to care.

CAR WAS IN DRIVE OR REVERSE BUT WOULD NOT MOVE, LIKE THE GEARING WAS NOT ENGAGED. PRESSED ON GAS IT FINALLY TOOK OFF ALMOST HITTING ANOTHER CAR. TOOK TO FORD, THEY FIXED SO THEY SAY, BUT IT HAS HAPPENED 4 MORE TIMES. YESTERDAY, WAS IN PARKING LOT AND PUT IN REVERSE AND TOOK OFF. WHEN IT IS ACTING UP, THE TRANSMISSION SOUNDS LIKE IT CLUNKS OR GONNA FALL OUT. BACK UP CAMERA IS STILL NOT WORKING AND CAN NOT SEE BEHIND YOU OR WHEN YOU ARE GOING TO HIT SOMETHING.

SEVERAL TIMES THE REVERSE CAMERA AND SENSOR HAVE NOT WORKED (BLUE SCREEN) ONE OF THE TIMES ALMOST HITTING A CAR BEHIND ME, ONCE THE CENTER SCREEN WENT BLACK WHILE DRIVING WHILE USING THE NAVIGATION SYSTEM, THIS MORNING, PUT THE TRANSMISSION IN REVERSE AND THE BRAKE PEDAL BECAME REALLY HARD WHEN STEPPING ON IT AND AGAIN ALMOST HIT A CAR BEHIND ME, SUDDENLY IT WENT TO THE FLOOR CAUSING THE CAR TO STOP SUDDENLY ALL THIS WHILE GETTING OUT OF A PARKING SPACE

2020 FORD EXPLORER ST WITH APPROXIMATELY 1,927 MILES. I STARTED THE VEHICLE AND PUT IT INTO DRIVE AND IT STARTED TO ROLL FORWARD EVEN THOUGH MY FOOT WAS ON THE BRAKE. REGARDLESS OF HOW HARD I PUSHED THE BRAKE, THE CAR CONTINUED TO INCH FORWARD UNTIL I FULLY DEPRESSED/REPRESSED THE BRAKE. I SHUT OFF THE VEHICLE, WAITED A FEW MINUTES, AND ATTEMPTED TO RESTART. UPON THE ATTEMPTED RESTART, ALL LIGHTS ON THE DASHBOARD BEGAN FLASHING AND THE ENGINE FAILED TO TURNOVER. THE IN-DASH DISPLAY THEN BEGAN BEEPING, FLASHING SERVICE/HAZARD/WARNING INDICATORS, AND CYCLING THROUGH THE FOLLOWING ERROR MESSAGES: -PARK BRAKE FAULT SERVICE NOW; -PRE-COLLISION ASSIST NOT AVAILABLE; -SERVICE ADVANCETRAC; -DRIVER DOOR AJAR; -STEERING ASSIST FAULT SERVICE REQUIRED; -CHECK PARK AID; -SEE MANUAL; -FRONT CAMERA FAULT SERVICE REQUIRED; -FULL ACCESSORY POWER ACTIVE; I TURNED OFF THE VEHICLE AND ATTEMPTED A FEW MORE RESTARTS RANGING IN INTERVALS FROM AN IMMEDIATE START/STOP, 1 MINUTE, 5 MINUTES, AND 10 MINUTES WITHOUT SUCCESS (SAME ERROR MESSAGES DISPLAYED AS DESCRIBED ABOVE). THERE WERE ALSO NO ALERT MESSAGES/NOTIFICATION IN THE FORDPASS MOBILE APP INDICATING THE ABOVE FAILURES. MY NEXT ATTEMPT WAS A FEW HOURS LATER AND THE VEHICLE STARTED WITHOUT ERROR, BUT DID NOT GIVE ANY INDICATION THAT THE VEHICLE HAD FAILED TO START THE PREVIOUS TIME. I STOPPED/RESTARTED THE VEHICLE AGAIN WITHOUT ERROR AND PUT IT INTO REVERSE AND THEN DRIVE AND THERE DID NOT APPEAR TO BE ANY FAILURE OF THE BRAKE PEDAL. I TOOK THE VEHICLE FOR A TEST DRIVE AROUND MY NEIGHBORHOOD AND NOTICED THAT 1ST AND 2ND GEAR APPEARED TO SHIFT JUST FINE, 3RD GEAR MADE A LOUD GRINDING/VIBRATING NOISE AND TOOK LONGER TO SHIFT THAN NORMAL, AND THEN THE VEHICLE DID A HARD SHIFT INTO 4TH GEAR. I ONLY GOT UP TO ABOUT 35 MILES PER HOUR, BUT THE VEHICLE NEVER SHIFTED OUT OF 4TH GEAR, BUT APPEARED TO HOLD THE RPMS HIGHER THAN NORMAL.

I HAVE NUMEROUS FAULT MESSAGES, PRE COLLISION ASSIST FAULT, 4WD TEMP DISABLED, 4WD SYSTEM FAULT SERVICE REQUIRED, SERVICE REQUIRED, DRIVE MODE UNAVAILABLE FAULT,AUTO HOLD SYSTEM FAULT,SERVICE ADVANCETRAC, VEHICLE WILL NOT SWTICH INTO PARK OR NEUTRAL. I WAS IN MOTION AT THE STATE SPEED LIMIT OF 70 ON THE OHIO TURNPIKE WHEN OUT OF THE BULE THE WARNING CLUSTER LIT UP LIKE A CHRISTMAS TREE WITH MUTIPLE FAULTS AND SYSTEM ERRORS. VEHICLE HAS LIMITED BRAKING.

STARTING ABOUT THE BEGINNING OF JULY MY NEW 2020 EXPLORER ST STARTED SLAMMING ON THE BRAKES IN REVERSE, WITH NO OBJECTS NEAR BY. THEN IT STARTED THROWING A FAULT FOR THE REVERSE BRAKING SYSTEM. I HAVE HAD THE VEHICLE BACK TO THE DEALER 3 TIMES FOR THE SAME ISSUE. AFTER THE SECOND TIME IT HAD MORE FAULT CODES FOR HILL ASSIST, FORWARD COLLISION, AND ADVANCED TRAC. AFTER THE THIRD TIME AT DEALER THEY ASSURED ME THE ISSUE WAS FIXED. NEEDLESS TO SAY IT IS HAVING THE ISSUES AGAIN. I HAVE ALSO HAD THE CHECK ENGINE LIGHT COME ON AND THEY DETERMINED THE TEMP SENSOR NEEDED TO BE REPLACED. THE FLEX PIPE IS MAKING A HORRIBLE NOISE AS WELL AND THE SOLUTION WAS TO PUT A CLAMP ON IT AND THE SOUND IS MUCH BETTER BUT STILL THERE! THIS VEHICLE SEEMS TO BE A LEMON.

I WAS DRIVING GOING TO GET FOOD AND WHEN I PRESS ON MY BREAK TO SLOW DOWN, I HAD A HUGE JOLT, LIKE IT WAS SHIFTING GEARS NOT CORRECTLY(IT'S AN AUTOMATIC)THE JOLT WOULD OCCUR WHEN I WOULD HIT OVER 46MPH AND WHEN I WOULD SLOW DOWN TO 26MPH. I BROUGHT MY EXPLORER TO THE DEALERSHIP AND I HAD TO HAVE MY TRANSMISSION REPLACED BY THE DEALERSHIP.I HAVE HEARD OF 3 OTHER PEOPLE WHO HAD A FORD EXPLORER 2020 THIS HAPPENED TO!

I have put my 2020 ford explorer platinum in the ford shop several times because my cruise control has never worked properly. While using the cruise control it will reset to 85 mph whenever it chooses. This is a dangerous issue. Sames Ford dealership has looked at this issue 4 or so times with no fix. This issue needs to be addressed as my car is not the only one with this same issue.

TL* THE CONTACT OWNS A 2020 FORD EXPLORER. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 35 MPH, THE ACCELERATOR PEDAL WAS DEPRESSED HOWEVER, THE VEHICLE FAILED TO RESPOND. THE CONTACT STATED THAT SEVERAL UNKNOWN WARNING LIGHTS WERE ILLUMINATED. THE VEHICLE WAS NOT TAKEN TO BE DIAGNOSED NOR REPAIRED. THE DEALER WAS NOT MADE AWARE OF THE FAILURE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE HOWEVER, NO ASSISTANCE WAS PROVIDED. THE FAILURE MILEAGE WAS APPROXIMATELY 10,200.

TL* THE CONTACT OWNS A 2020 FORD EXPLORER. THE CONTACT STATED THAT WHILE DRIVING 20 MPH, THERE WAS AN ABNORMAL SOUND COMING FROM THE VEHICLE. THE VEHICLE WAS DRIVEN TO THE RESIDENCE AND THE CONTACT DISCOVERED AN UNKNOWN LEAK. THE VEHICLE WAS TAKEN TO BOGGUS FORD (2521 SOUTH EXPRESSWAY 83, HARLINGTON, TX 78550 (956)423-2580, TO BE INSPECTED. THE CONTACT WAS INFORMED THAT WHEN THE TRANSMISSION COOLANT SYSTEM CAME IN CONTACT WITH AIR, THE TRANSMISSION COOLANT LINES WOULD LEAK. THE TRANSMISSION FLUID SYSTEM WAS REPAIRED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS CONTACTED AND INFORMED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 6,000.

THE LAST WEEK OF JUNE 2020 WHILE DRIVING MY EXPLORER XLT A CHECK BRAKE SYSTEM WARNING MESSAGE STARTED FLASHING ON AND OFF WHEN APPLYING THE BREAKS. THE MESSAGE WAS DIFFICULT TO READ SINCE IT WOULD GO ON AND QUICKLY OFF. MY FORDPASS MESSAGE CENTER NOTED ANTILOCK BREAK FAULT PRE-COLLISION ASSIST NOT AVAILABLE HILL START ASSIST WARNING 40 MIN LATER FORDPASS NOTED SAME MESSAGES. I TOOK IT IN TO BE SERVICED. THEY FOUND THAT THE ELECTRONIC BREAK BOOSTER NEED TO BE REPLACED. APPROXIMATELY 10 DAYS LATER WHILE DRIVING @ 35 MPH I APPLIED THE BREAKS AND THE CAR JOLTED WHEN COMING TO A SLOW STOP. IT DEFINITELY CAUGHT OUR ATTENTION WE DROVE TO OUR OUR DESTINATION AROUND THE CORNER. THE CAR WAS OFF FOR APPROXIMATELY ONE HOUR. WE GOT IN THE CAR DROVE DOWN THE ROAD THEN WHEN APPLYING THE BREAKS THE JOLT HAPPENED AGAIN THIS TIME MORE FORCEFULLY KICKING OUR HEADS BACK. LUCKILY NO OTHER CARS WERE BEHIND ME OTHERWISE THEY WOULD HAVE SLAMMED INTO US. WE TOOK THE VEHICLE TO THE DEALERSHIP ASAP. THE ENTIRE DRIVE OVER WE DROVE SLOWLY AND IT JOLTED AT VERY APPLICATION OF THE BREAKS WHILE DECELERATING. AT THAT POINT IT WAS DETERMINED THAT MY VEHICLE THAT I'VE ONLY HAD UNDER 4MONTHS WITH APPROXIMATELY 1300 MILES ON IT NEEDED A TRANSMISSION REPLACEMENT.

PURCHASED NEW 2020 FORD EXPLORER ST AND THE STEERING FAILED 3 TIMES IN 5 MONTHS. RETURNED THE CAR TO THE DEALER EACH TIME FOR REPAIRS. IN ALL CASES SOME OR ALL STEERING WENT OUT WHILE I WAS DRIVING THE VEHICLE. ON JUNE 15TH I HAD A SEVERE WRECK AND TOTALED THE CAR AS I TRIED TO NAVIGATE A SLIGHT CURVE IN THE ROAD.

I HAD BEEN DRIVING WITH NO PROBLEMS. TURNED IN TO A MINIMART, PARKED VEHICLE. WHEN I RETURNED A FEW MINUTES LATER, I STARTED THE VEHICLE, BACKED UP, STOPPED, THEN STARTED TO PULL OUT OF THE PARKING LOT TO TURN ONTO THE HIGHWAY. I ACCELERATED AND THE TRANSMISSION WOULD NOT GO OUT OF SECOND GEAR. I PULLED OFF THE HIGHWAY SHUT THE VEHICLE OFF, RESTARTED AND TRIED TO CONTINUE MY TRIP. THE TRANSMISSION WOULD NOT GO OUT OF SECOND GEAR. I CONTINUED WITH THE ENGINE RUNNING AT HIGH RPM UNTIL I REACHED HOME. I CALLED FOR ASSISTANCE, AND HAD THE VEHICLE TOWED TO THE DEALER WHERE I GOT A RENTAL CAR AND RETURNED HOME. THEY CALLED THE HOUSE AND SAID THE VEHICLE WAS READY. I RETURNED AND FOUND THAT THEY REPROGRAMMED THE PCM MODULE AND ROAD CHECKED THE CAR WITH NO PROBLEMS FOUND. I HAD RECEIVED A FORD RECALL NOTICE IN LATE MAY ABOUT THE PROBLEM AND RECALL IS GOOD UNTIL MAY 31, 2021. VEHICLE HAD 1406 MILES WHEN I LEFT THE DEALER.

ON SUNDAY, JUNE 14TH, 2020 AT 12:10 PM, I WAS HEADED EAST BOUND ON A TWO LANE STATE ROAD WITH DOUBLE YELLOW LINES. MY VEHICLE (NEW FORD EXPLORER ST, 2407 MILES ON ODOMETER) WAS ON INTELLIGENT CRUISE CONTROL SET FOR 37 MPH AND IN 'NORMAL DRIVE' MODE. WITHOUT ANY WARNING, THE ENGINE BEGAN TO SHAKE VIOLENTLY AND THE CAR BEGAN TO SLOW DOWN. THE ENGINE APPEARED TO BE RUNNING BUT WOULD NOT ACCELERATE. THE VEHICLE CAME TO A COMPLETE STOP ABOUT 300 FEET FROM WHERE THE PROBLEM STARTED. THE ENGINE WAS STALLED AND WOULD NOT START. NO WARNING LIGHTS OR MESSAGES. CALLED AAA AND THEY CALLED LOCAL POLICE. AN OFFICER DIRECTED TRAFFIC AS I WAS BLOCKING THE RIGHT HAND LANE. THERE WAS NO SHOULDER TO PULL OFF ON. ROAD WAS IN RESIDENTIAL AREA WITH CURBS. A FLAT BED TOW TRUCK ARRIVED AT 12:35 PM AND TOWED THE VEHICLE TO MY LOCAL FORD DEALER. FAULT CODE SHOWED A DEFECTIVE CAMSHAFT POSITION SENSOR. THERE ALSO IS EVIDENCE THAT THE TIMING BELT HAS SLIPPED. SCORING CAN BE SEEN ON TOP OF #6 PISTON THROUGH BORESCOPE. THE #6 SPARK PLUG SHOWS IMPACT DAMAGE FROM PISTON. BATTERY IS DRAINING AND CAR IS GOING INTO SLEEP MODE. SERVICE DEPARTMENT MANAGER STATED THE ENGINE WILL LIKELY REQUIRE REPLACEMENT. THE DEALERSHIP CONTACTED FORD ENGINEERING AND ESTABLISHED A CASE NUMBER. DEALERSHIP IS WORKING WITH FORD ENGINEERING TO DETERMINE THE ROOT CAUSE OF FAILURE. A CATASTROPHIC ENGINE FAILURE OF THIS TYPE IS EXTREMELY DANGEROUS AND LIFE THREATENING. THREE DAYS EARLIER, A 140 MILE ROUND TRIP WAS MADE TO BOSTON WITHOUT INCIDENT. IF THE FAILURE HAD OCCURRED ON I-93 TRAVELING AT 70 MPH, THE END RESULT COULD HAVE BEEN DISASTROUS.

MIDDLE CAPTAIN SEATS FREE SLIDING DURING OPERATION WITHOUT WARNING TO DRIVER. CAUSED CHILD IN BOOSTER TO BE SLID FROM REAR MOST POSITION TO CONTACTING BACK OF PASSENGER SEAT DURING A HARD STOP. FINDING WAS THAT THE ELECTRONIC SEAT FOLDING BUTTON ON THE TOPS OF BUCKET SEAT WERE PHYSICALLY STICKING CAUSING THE SEAT TO BE LOSE ON TRACKS BUT NOT FOLDING BECAUSE OF CAR SEAT. DEALER EXPLAINED ROOT CAUSE AS BAD INSTALLATION FROM FACTORY ON PLASTIC HOUSING WHICH CAUSED A TAB TO BE BROKEN AND OPENING NOT CENTERED WITH BUTTON THEREFORE CAUSING FRICTION AND STICKING. THERE WAS NO INDICATION TO THE DRIVER THAN THE CHILD IN THE SEAT WAS IN AN UNSAFE CONDITION EVEN THOUGH THEY WERE BUCKLED AND IDENTIFIED VIA DISPLAY AS IN SEAT. SINCE THIS BUTTON IS ELECTRONIC AND PRONE TO MALFUNCTION AND THE VEHICLE KNOWS WHEN AN OCCUPANT IS IN A SEAT THE DRIVER SHOULD BE NOTIFIED WHEN THERE IS AN OCCUPANT IN THE SEAT AND THE SEAT IS BEING RELEASED.

BACK UP CAMERA INOPERATIVE. IN REVERSE, THE VEHCLE WILL SWITCH TO THE BACKUP CAMERA BUT THE DRIVER CAN NOT SEE THE IMAGES, THE SCREEN WOULD BE DARK AND SNOWY.

PASSENGER MIDDLE ROW CAPTAIN CHAIR WAS NOT LOCKED IN PLACE RESULTING IN CHILD OCCUPANT TO BE PROPELLED FROM SEAT IN REAR MOST POSITION ALL THE WAY TO FRONT MOST POSITION WHILE ABRUPTLY BRAKING CAUSING CHILD TO STRIKE REAR OF PASSENGER FRONT SEAT. UPON DEALERSHIP INSPECTION WE WERE INFORMED THAT THERE IS A TSB THAT STATED IF THE BATTERY IS DISCONNECTED OR DEAD FOR A PERIOD OF TIME REPROGRAMMING OF THE DOOR CONTROL MODULE WOULD BE REQUIRED TO RESET. PREVIOUS TO INCIDENT DEALER HAD DISCONNECTED BATTERY FOR REPLACING DOOR WINDOW SWITCH AND RETURNED VEHICLE TO US WITH THIS PROBLEM. THERE WAS NO WARNING OR INDICATION THAT THIS SEAT WAS UNSAFE TO BE OCCUPIED AND THAT REPROGRAMMING OF DOOR MODULE REQUIRED. ON TOP OF THE SAFETY CONCERN THIS WOULD ALSO MEAN THAT IF REPLACING A BATTERY YOU WOULD REQUIRE FORD TO SAFELY PERFORM THIS. SOMEONE IS GOING TO GET SERIOUSLY HURT HERE AND OBVIOUSLY FORD KNOWS ABOUT THE ISSUE WITH TSB RELEASED. *TR

Electrical- lift gate will just stop working at times. Trouble with Bluetooth connection Fuel- when filling up the pump will stop (even if only put in 2 gallons). Seats- drivers seat broken Engine/transmission- hard shifting, put itself in park while at red light Multiple ongoing issues with Explorer. Been in/out of shop over 10 times in one year. I have videos but unable to upload them.

THE VEHICLE WAS DRIVING ON A LOCAL HIGHWAY WHEN THE MESSAGE 'SERVICE CHARGE SYSTEM NOW'. THE BATTERY ICON APPEARED BRIEFLY ON THE DASHBOARD. I CONTINUED DRIVING AND THE SAME MESSAGE REAPPEARED EVERY 5 MINUTES. THE DEALER TOLD ME THEY DID NOT RECOGNIZE THE MESSAGE, AND TO BRING THE VEHICLE IN FOR SERVICE SOON. THEY RAN A 'DIAGNOSTIC ' AND DETERMINED IT NEEDED A NEW ALTERNATOR. THE VEHICLE IS SEVEN MONTHS OLD AND HAS LESS THAN 15,000 MILES. IT IS STILL IN FOR SERVICE AS THE DEALER DID NOT HAVE A REPLACEMENT ALTERNATOR IN STOCK. *TR

ON OCCASION, THE BRAKES DO NOT WORK PROPERLY WHEN THE CAR IS FIRST PUT INTO DRIVE OR REVERSE AFTER STARTING. WHEN SHIFTING INTO DRIVE OR PARK WITH THE FOOT FIRMLY ON THE BRAKE, THE VEHICLE BEGINS TO MOVE, AND THE BRAKE PEDAL DOES NOT DEPRESS ALL THE WAY AND DOES NOT STOP THE VEHICLE FROM MOVING. IF YOU ATTEMPT TO PUMP THE BRAKES, THERE IS A HARD STOP THAT PREVENTS THE BRAKE PEDAL FROM GOING ALL THE WAY TO THE FLOOR. THE ONLY WAY TO STOP THE VEHICLE IS TO PUT IT BACK INTO PARK. *TR

THE VEHICLE HAS A 'WAKE UP' NOISE UNLIKE ANY OTHER THAT FORD CAN SHOW ME. ONCE YOU OPEN THE DRIVERS DOOR, IT MAKE AN EXTREMELY LOUD METAL GRINDING NOISE UNDER THE HOOD IN THE ABS AREA. AFTER YOU DRIVE THE VEHICLE AND PARK IT, IT DOES IT BY ITSELF 30 MINS LATER THEN AGAIN ONCE YOU OPEN UP THE DOOR AGAIN. ALSO, THE BREAK PEDAL AND BREAKS LOCK IN PLACE AT TIMES WHEN GOING FROM PARK TO DRIVE OR REVERSE. NOT IMMEDIATELY, BUT ONCE YOU START TO MOVE CAUSING THE VEHICLE TO VIOLENTLY JERK. THE 'CRASH WARNING' FOR A VEHICLE STOPPING SHORT IN FRONT OF YOU ALSO GOES OFF BY ITSELF WITHOUT ANYTHING AT ALL IN FRONT OF YOU CAUSING THE ALARM TO SOUND AND THE VEHICLE TO BREAK ON ITS ON. THIS HAPPENS A VARIOUS SPEEDS BUT ESPECIALLY ON THE HIGHWAY. ALL OF THESE ISSUES HAVE BEEN HAPPENING SINCE I PURCHASED THE VEHICLE BRAND NEW IN MAY OF 2020

TL* THE CONTACT OWNS A 2020 FORD EXPLORER. THE CONTACT STATED THAT WHILE DRIVING 65 MPH, THE INSTRUMENT PANEL STATED THAT THE VEHICLE WAS DRIVING AT 85 MPH. THE SERVICE ENGINE SOON WARNING LIGHT WAS ILLUMINATED. THE VEHICLE WAS TAKEN TO GEWEKE FORD LOCATED AT 871 E. ONSTOTT RD, YUBA CITY, CA 95991, (530) 821-2121, TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT AN UNKNOWN ELECTRONIC COMPONENT NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS INFORMED OF FAILURE. THE FAILURE MILEAGE WAS 12,000.

STRONG JERKING WHEN SLOWING FOR CORNER OR STOP SIGN...SUDDEN ABRUPT DOWNSHIFTING. TRANSMISSION FAILURE AT 8,500. TOLD THAT A RING OR CLIP IN THE TRANSMISSION HAD BROKEN, ALLOWING SOME PARTS TO MOVE FORWARD. CURRENTLY WAITING FOR A COMPLETE TRANSMISSION REPLACEMENT, BUT TRANSMISSIONS ARE EVIDENTLY BACK-ORDERED. *TR