2025 Ford Explorer Speed Control & Cruise Problems

See Attached Repair Order

Three times in 5 months since purchasing our 2025 Ford Explorer, all dash lights will come on while driving and vehicle will come to a stop. Braking pressure is reduced greatly and then vehicle will not continue in forward or reverse. Multiple restart attempts will allow the vehicle to move under 5 MPH but will brake hard to a stop if it goes over 5MPH. Two different dealerships have inspected and preformed the same software updates Ford is recommending and its not fixing the issue. Ford is refusing to do anything about it at this time because they claim the software update is as far as they are allowed to go in diagnoses. I have a Ford Case #XXX

The contact owns a 2025 Ford Explorer. The contact stated that after his wife had pulled into the parking spot at the residence and shifted into park(P) to turn off the vehicle, the contact stated that the cameras activated on the display screen and then went black before the engine revved up and the vehicle unintendedly accelerated and crashed into the residence before coming to a stop. No warning light was illuminated. During the failure, there were two teenagers and a toddler in a car seat during the failure. No injuries were sustained. A Police report was not filed. The vehicle remained at the residence and the contact was waiting on the Insurance Company to inspect the vehicle. The vehicle was not taken to a dealer or independent mechanic to be diagnosed or repaired. The manufacturer was notified of the failure, and the contact was referred to the Insurance Company for assistance and then referred to the NHTSA Hotline to report the failure. The approximate failure mileage was 400.