2019 Ford Fiesta Driver Assist & ADAS Problems

The contact owns a 2019 Ford Fiesta. While attempting to reverse, the rearview camera became inoperable. The contact stated that the rearview camera intermittently failed to function properly. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The dealer was not contacted. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was not available.

The contact owns a 2019 Ford Fiesta. The contact stated that while attempting to reverse, the rearview camera system became inoperable. The contact stated that the rearview camera image intermittently appeared blank and occasionally failed to function properly. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, parts to do the recall repair were not yet available. The vehicle was taken to the dealer, but was not diagnosed or repaired. The dealer confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The approximate failure mileage was 110,383.

See attached document for complaint. am writing to file a complaint regarding Recall 25SA9 (NHTSA Recall 25V695) affecting my vehicle, a Ford (please confirm make/model ~~based on VIN if needed~~) The recall states the rearview camera may display a blank or distorted image when in reverse, posing a crash risk. I received the recall notice over a month ago, but the dealership has no parts available for the repair, and despite multiple contacts with the dealership and Ford's recall department, I've been unable to get a resolution. This is causing significant safety concerns and inconvenience. Specifically, I: Have not been offered a loaner vehicle. Have been told no parts are available with no clear timeline. Feel unsafe driving in reverse and am taking extra precautions. I request NHTSA's assistance in escalating this matter to ensure a timely fix and consider compensation for the inconvenience. I've documented all interactions with the dealership and Ford. Thank you for your attention to this safety matter. I appreciate your help in addressing this issue. PS: This is the 2nd RECALL Since Purchase! I am a Loyal Customer and should be treated with Respect!

The contact owns a 2019 Ford Fiesta. The contact stated that while attempting to reverse, the back over prevention system became inoperable. The contact’s spouse reported that the rearview camera image was flickering. The contact was informed by Turo that the VIN was associated with NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, parts to complete the recall repair were not yet available. The dealer was contacted. The vehicle was not diagnosed or repaired. The dealer confirmed that the parts were not yet available and referred the contact to the manufacturer for assistance. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The approximate failure mileage was 100,000.

The contact owns a 2019 Ford Fiesta. The contact received notification of NHTSA Campaign Number: 24V951000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The contact stated that the recall notification was received almost a year ago. An unknown dealer was contacted, and the contact was informed that the part was not yet available for the recall repair. The manufacturer was not contacted. The contact had not experienced a failure.

The contact owns a 2019 Ford Fiesta. The contact stated that while attempting to reverse, the rearview camera became inoperable. The contact stated that the rearview image appeared upside down. The contact received notification of NHTSA Campaign Number: 24V951000 (Back Over Prevention). The vehicle was taken to the dealer, where it was diagnosed, and determined that the rearview camera module had failed and needed to be replaced. The vehicle was not repaired. The dealer confirmed that parts were not yet available. The manufacturer was made aware of the failure. The approximate failure mileage was 13,266.

The contact owns a 2019 Ford Fiesta. The contact stated that while driving in reverse the backup camera had malfunctioned and the vehicle crashed into an apartment building parking garage attachment. During the crash the vehicle sustained damage to the passenger side rear bumper. No damage to the garage attachment had occurred. No injuries were reported and no police report was taken. The cause of the failure was not determined. The local dealer was notified of the failure. The manufacturer was not contacted. The contact later received a recall notice for NHTSA Campaign Number: 25V659000(BACK OVER PREVENTION). The contact indicated that the vehicle had experienced that same failure listed in the recall. The failure mileage was 52,000.

The contact owns a 2019 Ford Fiesta. The contact stated that the rear-view camera image was distorted. The failure was intermittent at first, but recently became more frequent. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention). The manufacturer was contacted and informed the contact that the part for the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The failure mileage was approximately 80,000.

The contact owns a 2019 Ford Fiesta. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention). The contact stated that prior to receiving the recall notification, the camera had been intermittently showing a blank image, or the display screen was blue, or the image was frozen. The contact stated that the camera was no longer operational. The contact had not contacted a dealer or the manufacturer. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not informed of the failure. The failure mileage was approximately 170,000.

The contact owns a 2019 Ford Fiesta. The contact stated that while the vehicle was parked, while attempting to reverse, the rearview camera became inoperable. The contact stated that the rearview camera image was blank. The contact received notification of NHTSA Campaign Number: 24V951000 (Back Over Prevention); however, the part to do the recall repair was unavailable. The dealer was contacted and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The approximate failure mileage was 50,000.

The contact owns a 2019 Ford Fiesta. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The contact stated that the rearview camera displayed a black image while in reverse(R). The local dealer was not contacted. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 18,000.

The contact owns a 2019 Ford Fiesta. The contact stated that while reversing, the rear-view camera became inoperable. The contact stated that the camera image display was flickering. The dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure and referred the contact to the NHTSA Hotline for further assistance. The failure mileage was approximately 150,000.

The contact owns a 2019 Ford Fiesta. The contact received notification of NHTSA Campaign Number: 24V951000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while reversing at night, the rearview camera displayed a blank image. The contact stated that the rear tires reversed into a ditch, and bystanders helped to push the vehicle from the ditch. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure but confirmed that parts were not yet available. The failure mileage was 30,000. VIN tool confirms parts not available.

The contact owns a 2019 Ford Fiesta. The contact received notification of NHTSA Campaign Number: 24V951000 (BACK OVER PREVENTION); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2019 Ford Fiesta. The contact received notification of NHTSA Campaign Number: 24V951000 (Back Over Prevention); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that the back-over prevention camera failed to display the view at the rear of the vehicle. The dealer was not contacted. The manufacturer was not made aware of the issue. The failure mileage was approximately 51,000.

The contact owns a 2019 Ford Fiesta. The contact received notification of NHTSA Campaign Number: 24V951000 (BACK OVER PREVENTION); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact stated that while attempting to reverse out of a parking spot, the rearview camera displayed failed to function properly and the screen was fuzzy, displayed a blue screen, or was flickering on and off. There was no warning light illuminated. The approximate failure mileage was 36,000. VIN tool confirms parts not available.

The contact owns a 2019 Ford Fiesta. The contact received notification of NHTSA Campaign Number: 24V951000 (BACK OVER PREVENTION); however, the part to do the recall repair was not yet available. The contact stated that the rearview camera displayed a distorted image while the vehicle was in reverse(R). The contact stated that the failure obstructed the driver's visibility, which prevented the driver from safely operating the vehicle. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was unknown. VIN tool confirms parts not available.

The contact owns a 2019 Ford Fiesta. The contact received notification of NHTSA Campaign Number: 24V951000 ( BACK OVER PREVENTION). The contact stated that occasionally, while reversing the back over prevention camera failed to function properly or as intended. No warning lights were illuminated. The local dealer was contacted; however, the vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The approximate failure mileage was 25,557.

The contact owns a 2019 Ford Fiesta. The contact stated that while reversing, the rear-view camera display failed to function, and the display screen was black. There was no warning light illuminated. The local dealer was contacted; however, the vehicle was not diagnosed. The contact was informed that the VIN was not under recall. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 75,000.