NHTSA Owner Complaint Log
This page lists owner-reported complaints filed with NHTSA for the 2018 Ford Flex. Complaints are unverified consumer reports submitted to NHTSA and do not by themselves prove a defect or defect rate.
Data synced from NHTSA on May 4, 2026
BRAND NEW CAR 30 DAYS OLD. CAME HOME AND PARKED IN OUR FLAT DRIVEWAY AND PUT SHIFTER IN PARK. TURNED ENGINE OFF AND OPENED CAR DOOR TO GET OUT AND CAR BEGAN TO ROLL BACKWARDS TOWARD THE STREET. HAD TO JUMP IN BEFORE I OR OTHER PEOPLE GOT RUN OVER. PUT FOOT ON BRAKE. SHIFTER CLEARLY IN PARK. CAR ENGINE CLEARLY OFF. TAKE FOOT OFF BRAKE AND CAR CONTINUE TO ROLL BACKWARDS. TRIED TO START CAR BUT CAR WOULD NOT LET ME. PUT EMERGENCY BRAKE ON AND TURNED CAR TO AUXILIARY POWER. DISPLAY SHOWS R (REVERSE) EVEN THOUGH SHIFTER IS IN PARK. SHIFTER CANNOT BE MOVED. HAD TO HAVE TOW TO DEALER. ADVISED CABLE SHIFTER BROKE (INVOICE ATTACHED). JUST ALERTING NHTSA SO THAT YOU ARE AWARE. VERY DANGEROUS WHEN OPERATOR PUTS CAR IN PARK, TURNS ENGINE OFF AND EXITS VEHICLE, AND CAR ROLLS BACKWARDS OUT OF CONTROL. SHOULD NOT HAPPEN ON ANY CAR LET ALONE A BRAND NEW ONE.
WHEN THE VEHICLES FRONT LEFT AND RIGHT TIRES ARE RETRACTED INTO THE WHEEL WELL, FOR EXAMPLE WHEN GOING OVER A SPEED BUMP OR CURB TOO FAST, THERE IS A SHARP PIECE OF METAL THAT STICKS OUT OF THE BODY WHERE THE PLASTIC COWLING AND THE FENDER MEET. I'VE HAD TO REPLACE TWO TIRES SO FAR ON THE FRONT RIGHT WHEEL BECAUSE OF THIS METAL PIECE THAT STICKS OUT. IN BOTH INSTANCES THE VEHICLE WAS DOING ABOUT 5 MILES AN HOUR TURNING INTO A DRIVEWAY.
The B pillar trim on our 2018 ford flex has detached and flew off the vehicle while driving on the interstate. Both front and rear habe detached and become hazards.