2003 Ford Focus Complaint Log

I HAVE BEEN IN THE WRECKER BUSINESS FOR 20 YEARS, THIS BEING THE SECOND FORD FOCUS INVOLVED IN AN ACCIDENT THIS YEAR. I HAVE NOTICED THAT THIS VEHICLE DOES NOT PERFORM ADEQUATELY WHEN INVOLVED IN A CRASH, THEREFORE PUTTING THE PASSENGERS AT RISK OF SEVERE INJURY OR DEATH. THE DRIVER OF THE VEHICLE MENTIONED ABOVE LOST CONTROL, AND SLID SIDEWAYS INTO ONCOMING TRAFFIC RESULTING IN AN IMPACT TO THE PASSENGER DOOR AND RESULTED IN A FATALITY OF THE DRIVER..THE AREA OF PROTECTION SURROUNDING THE PASSENGER COMPARTMENT IS INADEQUATE IN THAT IT DOES NOT PROVIDE SAFETY UPON IMPACT. THIS BEING THE SECOND FOCUS TOWED RECENTLY, IT HAS BECOME APARENT TO ME THAT THESE LIGHT WEIGNT VEHICLES PROPOSE A SAFETY HAZARD TO THE PUBLIC AND SHOULD BE RE-EXAMINED. *TR

TL* THE CONTACT OWNS A 2003 FORD FOCUS. WHILE DRIVING APPROXIMATELY 65 MPH, THE CONTACT ATTEMPTED TO ACTIVATE THE CRUISE CONTROL BUT THE CRUISE CONTROL FUNCTION HAD BECOME INOPERABLE. ADDITIONALLY, THE BRAKE LIGHTS WOULD NOT ILLUMINATE. THE FAILURE RECURRED INTERMITTENTLY. WHILE PARKED, THE CONTACT WAS UNABLE TO SHIFT THE VEHICLE INTO PARK BECAUSE THE GEAR SHIFTER HAD BECOME STUCK. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING. THE TECHNICIAN ADVISED THE CONTACT THAT THE WIRING HARNESS IN THE TAIL GATE MECHANISM WAS CAUSING THE FAILURE AND WOULD HAVE TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED BECAUSE THE PART WAS NO LONGER AVAILABLE THROUGH THE MANUFACTURER. THE APPROXIMATE FAILURE MILEAGE WAS 92,000.

IGNITION SWITCH WILL NOT TURN PREVENTING YOU FROM STARTING THE CAR. MY DAUGHTER GOT STRANDED AT WORK AT 11PM FOR 45 MINUTES UNTIL SOMEONE WAS ABLE TO HELP HER GET THE KEY TO TURN. I TOOK TO A REPAIR SHOP AND THEY SAID A FORD DEALER WOULD NEED TO REPLACE AS THE 2000-2003 FOCUSES HAVE A LOT OF IGNITION SWITCH PROBLEMS. THE DEALER WANTS $350 AND WILL ONLY WARRANTY THE PART FOR 1 YEAR!! *TR

THE LEFT REAR DOOR DOESN'T LATCH PROPERLY, CAUSING THE DOOR TO FLY OPEN ON IT'S OWN. THANK GOODNESS KIDS WERE NOT IN THE CAR WHEN THIS OCCURRED. SINCE THE FIRST INCIDENT, THE DOOR WILL NOT LATCH AND IS NOW TETHERED WITH ROPE AND CAN'T BE USED. FORD KNOW ABOUT THIS PROBLEM AS THEY HAVE A CURRENT RECALL NOTICE NHTSA CAMPAIGN ID NUMBER: 05V030000 FORD CLAIMS THAT MY VEHICLE IS NOT COVERED. THE ISSUE FOR MY VEHICLE IS THAT IT WAS PURCHASED IN THE STATE OF FLORIDA IN 2003 AND REGISTERED IN THE STATE OF FLORIDA IN FEB OF 2005 WHEN THE RECALL CAME OUT. (IT IS NOW REGISTERED IN THE STATE OF NY WHERE IT HAS BEEN SINCE 2006. IF THE RECALL CAME OUT ONE YEAR LATER, MY CAR WOULD BE COVERED?) COVERED OR NOT, FORD KNOWS THAT THE CAR IS UNSAFE. A REMEDY WOULD BE TO RE-ISSUE THE RECALL AGAIN SO THAT IT COVERS ANY 2003 FOCUS AS I AM CERTAIN THAT MY CAR IS NOT THE ONLY CAR SOLD IN A STATE NOT COVERED, BUT THAT HAS SINCE RELOCATED TO A STATE WHERE CORROSION CAN OCCUR DUE TO SALT AND WINTER CONDITIONS (UNBEKNOWNST TO CONSUMERS). I AM LUCKY THAT MY KIDS WERE NOT HURT, BUT SOMEONE ELSE MIGHT NOT BE AS LUCKY. *TR

WHILE DRIVING, AN ODD ODOR COULD BE SMELLED, BUT WENT AWAY AFTER A MINUTE. CAME BACK ONCE BRIEFLY. 20 MINUTES LATER, AS I WAS ABOUT TO TURN INTO MY WORK'S PARKING LOT, MY CAR TURNED ITSELF OFF. WHEN I TRIED TO TURN IT BACK ON, IT WOULD NOT TURN OVER AND ALL THE GAUGES WENT HAYWIRE. AFTER I STOPPED TRYING TO START IT, I TOOK THE KEY OUT OF THE IGNITION AND THE CAR ATTEMPTED TO START ITSELF. IMMEDIATELY AFTER THIS, THE INSIDE OF THE CAR FILLED UP WITH SMOKE. THE FIRE ORIGINATED NEAR THE BATTERY. AN OFFICER SHOWED UP LESS THAN 2 MINUTES AFTER THIS ALL OCCURRED, AND HE SAT THERE AND WATCHED MY CAR BURN. HE PULLED OUT A FIRE EXTINGUISHER 10 MINUTES LATER SO MY CAR WOULDN'T CREATE VISIBILITY ISSUES FOR THE CARS DRIVING PAST (IT DIED IN THE MIDDLE OF A FOUR LANE ROAD). THEY TOLD ME IT WAS MOST LIKELY AN ELECTRICAL FIRE. TWO WEEKS PRIOR TO THE INCIDENT, I HAD MY ALTERNATOR REPLACED. THE NEW ALTERNATOR WAS A FORD MANUFACTURED PART. *TR

THE IGNITION KEY FAILS TO TURN. KEYS ARE FINE AND HITTING THE KEY WORKED A FEW TIMES TO GET THE KEY TO TURN. WITH THIS PROBLEM, A PERSON CAN EASILY BECOME STRANDED IN UNFAVORABLE CONDITIONS. ALSO, SHOULD ANYTHING HAPPEN WHERE THE ENGINE DIES WHILE DRIVING, THE STEERING COULD BECOME LOCKED WITH NO WAY TO TURN KEY. *TR

TL* THE CONTACT OWNS A 2003 FORD FOCUS. THE CONTACT STATED THAT ALL ATTEMPTS TO START THE VEHICLE FAILED. THE CONTACT ALSO MENTIONED THAT THE IGNITION FAILED. THE VEHICLE WAS NOT TAKEN TO THE DEALER FOR INSPECTION. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 55,000 AND THE CURRENT MILEAGE WAS 61,000.

I WENT TO START THE CAR AND THE KEY WILL NOT TURN. THE STEERING WHEEL IS LOCKED AND WILL NOT MOVE. I WAS UNABLE TO GOT TO MY DOCTORS APPOINTMENT.. *TR

IGNITION KEY WILL NOT TURN IN LOCK. UNABLE TO START CAR. WIFE STRANDED. BROUGHT HER OTHER KEYS, SAME PROBLEM. FINALLY GOT LOCK TO TURN BY VILOENTLY WIGGLING AND POUNDING ON KEY. DROVE CAR HOME. INTERNET SEARCH SEEMS TO INDICATE THIS IS A VERY COMMON PROBLEM. WE ARE THE ORIGINAL VEHICLE PURCHASERS. *TR

TL* THE CONTACT OWNS A 2003 FORD FOCUS. WHILE PARKED, THE CONTACT INSERTED THE KEY INTO THE IGNITION BUT WAS UNABLE TO START THE VEHICLE BECAUSE THE IGNITION CYLINDER WOULD NOT TURN. THE VEHICLE WAS TOWED TO THE DEALER FOR DIAGNOSTIC TESTING. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 75,000.

WHILE DRIVING ON THE INTERSTATE AT APPROX 70MPH, I SIGNALED MY LEFT TURN SIGNAL. AS I CHANGED INTO THE LEFT LANE, MY DRIVER'S SIDE AIRBAG DEPLOYED FOR NO REASON. THE DRIVER'S SIDE WINDOW WAS OPEN SO SOME SEAT FOAM AND SMOKE EXITED THE VEHICLE AND MADE CONTACT WITH THE VEHICLE BEHIND ME. I PULLED OVER AND THE OTHER DRIVER STOPPED TO SEE WHAT HAPPENED AND CHECKED TO SEE IF I WAS OKAY. I WAS ABLE TO CONTINUE HOME. *TR

TL* THE CONTACT OWNS A 2003 FORD FOCUS. THE CONTACT STATED THAT SHE INSERTED THE KEY INTO THE IGNITION BUT COULD NOT START THE VEHICLE. THE CONTACT MENTIONED THAT THE STEERING WHEEL WAS LOCKED AND SHE VERIFIED THAT THE VEHICLE WAS SHIFTED INTO PARK. THE VEHICLE WAS NOT TAKEN TO THE DEALER. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE WHO DID NOT OFFER ANY ASSISTANCE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND THE CURRENT MILEAGE WAS 133,000.

KEY WILL NOT TURN IGNITION SWITCH. TRIED TURNING STEERING WHEEL BACK AND FORTH AND NO SUCCESS. THIS IS MY ONLY MEANS OF TRANSPORTATION. CAR IS JUST SITTING. *JS

I WAS DRIVING MY 2003 FORD FOCUS ON THE ROAD WHEN THIS INCIDENT HAPPENED. SUDDENLY I HEARD A CRASH SOUND IN THE RIGHT FRONT SIDE OF MY VEHICLE. I FELT THERE WAS A FORCE ON THE RIGHT FRONT SIDE TIRE. THEN I NOTICED BLACK SMOKES BEHIND MY CAR AND THEN I STOPPED. I CALLED AAA TO HAVE ROADSIDE ASSISTANT. THE AAA GUY CAME AND CHECKED MY CAR AND TOLD ME THE COIL SPRING WAS BROKEN AND THE BROKEN PART DAMAGED MY TIRE TOO. I FOUND THERE WAS A RECALL FOR THE COIL SPRING ON 2000-2003 FOCUS THEN I CALLED A LOCAL FORD DEALER TO GET IT FIXED. HOWEVER, THE LOCAL FORD DEALER TOLD ME MY FOCUS WAS NOT ELIGIBLE FOR THE RECALL. CLEARLY THIS IS THE FAULT OF FORD. THE AAA GUY TOLD ME IF THIS HAPPENED ON THE FREEWAY, I WOULD PROBABLY BE KILLED. I URGED THE NHTSA TO CONTACT FORD ABOUT THIS ISSUE BEFORE THIS ACTUALLY KILLED LOTS OF PEOPLE. I ALSO URGED FORD TO PLACE A RECALL TO CHECK ALL THE COIL SPRING ON ALL CARS THEY MAKE TO MAKE SURE THIS PART HAS NO PROBLEMS. *JS

TL* THE CONTACT OWNS A 2003 FORD FOCUS. THE CONTACT STATED THAT THE VEHICLE COULD NOT BE STARTED. THE VEHICLE WAS NOT TAKEN TO THE DEALER FOR INSPECTION OR REPAIRS. THE MANUFACTURER WAS NOTIFIED WHO OFFERED NO ASSISTANCE. THE FAILURE MILEAGE WAS 75,000. UPDATED 07/25/12 *BF A LOCK SMITH DETERMINED THE LOCK WAFERS WERE BENT, DUE TO IT BEING MADE OF CHEAP METAL. UPDATED 07/30/12

WHEN I TRY TO START MY CAR, THE KEY WON'T TURN WHEN I PUT IT IN THE IGNITION. THIS HAPPENED THREE TIMES JUST TODAY. I CAN WIGGLE THE KEY BACK AND FORTH AND LUCKILY IT'S ENDED UP WORKING, BUT THIS IS NOT THE FIRST TIME THIS HAS HAPPENED. I'VE READ ONLINE THAT THIS IS A PROBLEM WITH THE FOCUS. THIS SHOULD BE RECALLED. *JS

THE IGNITION WOULDN'T TURN, ALTHOUGH THE KEY CAN GO IN AND OUT OF IT. HIRED A LOCKSMITH BEFORE I KNEW THE DEALERSHIP MIGHT FIX IT FOR FREE BECAUSE I NEEDED IT FIXED QUICKLY. *TR

TL* THE CONTACT OWNS A 2003 FORD FOCUS. THE CONTACT STATED THAT THE REAR PASSENGER WHEEL EMITTED A LOUD WHINING NOISE, OVERHEATED, AND CAUSED THE ENGINE RPMS TO INCREASE. THE VEHICLE WAS TAKEN TO THE LOCAL MECHANIC SEVERAL TIMES FOR THE FAILURE. THE LOCAL MECHANIC REPLACED THE REAR PASSENGER WHEEL DRUM ASSEMBLY SEVERAL TIMES. THE FAILURE WAS NOT CORRECTED. THE REAR PASSENGER WHEEL CONTINUED TO EMIT A LOUD WHINING NOISE, OVERHEAT AND CAUSE THE RPMS TO INCREASE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 118,000 AND THE CURRENT MILEAGE 121,000.

THE DRIVER'S SIDE SEAT BELT IS COMING TO PIECES. IT LOOKS LIKE SOMETHING IS CHEWING ON IT.

TL* THE CONTACT OWNS A 2003 FORD FOCUS. THE CONTACT STATED THAT THE KEY WAS NOT ABLE TO OPERATE IN THE IGNITION SWITCH AND THE KEY GOT STUCK. THE DEALER WAS NOT NOTIFIED. THE MANUFACTURER WAS NOTIFIED AND WAS AWARE OF THE FAILURE. THE MANUFACTURER STATED THAT THEY HAD RECEIVED NUMEROUS COMPLAINTS ABOUT THE FAILURE, BUT OFFERED NO ASSISTANCE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 97,000 AND CURRENT MILEAGE WAS 98,000.

I WAS SHOPPING WITH MY CHILD ABOUT AN HOUR FROM HOME. WE LEFT A STORE AND GOT INTO MY CAR TO RETURN HOME WHEN THE KEY WOULDN'T TURN IN THE IGNITION. THE WHEELS WERE STRAIGHT BUT THE KEY WOULDN'T BUDGE. I TRIED RELEASING THE STEERING WHEEL BUT NOTHING WORKED. I HAD TO HAVE IT TOWED WHICH COST ME $100 FOR 4 MILES. I WAS TOLD IT WAS THE IGNITION CYLINDER WHICH I WAS TOLD WAS A COMMON PROBLEM AREA FOR 2000-2003 FORD FOCUS MODELS. AFTER DOING RESEARCH ONLINE, I FOUND THAT IT REALLY IS COMMON...LIKE HUNDREDS OF PEOPLE ON ONE SITE ALONE COMPLAINING ABOUT THE SAME ISSUE I HAVE AND EVEN A CLASS ACTION LAWSUIT IN CALIFORNIA. IF THIS IS SO COMMON WHY HAVEN'T THEY BEEN RECALLED? I WAS LEFT STRANDED WITH A CHILD BECAUSE OF THIS MALFUNCTION AND EVEN THOUGH I HAVE AN EXTENDED WARRANTY, IT WASN'T COVERED AND COST ME $374. WHY IS THAT TYPE OF MALFUNCTION ONLY IN THOSE MODEL YEARS? MAYBE THEY KNEW ABOUT THE FLAW AND CHANGED IT IN LATER YEARS. THEY SHOULD HAVE TO CHANGE IT IN EVERY YEAR THEY SOLD THESE DEFECTIVE IGNITION CYLINDERS. FOR THEM, IT WOULD BE A MINOR INCONVENIENCE AND A LITTLE MONEY TO GET THESE PROPERLY TAKEN CARE OF. *TR

THE IGNITION CYLINDER WILL NOT TURN IT IS LOCKED AND THE CAR WILL NOT START. KEY GET STUCK IN THE CYLINDER. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

THE LEFT REAR SEATBELT SHOULDER STRAP HARNESS CAUSED MY PASSENGER, A YOUNG CHILD, TO ALMOST BE STRANGLED, LEAVING MARKS AND BRUISES TO THE NECK. CHILD WAS UNABLE TO UNBUCKLE SEAT BELT ON THE RIGHT HE PULLED WITH BOTH HANDS ON THE PART OF THE SEATBELT THAT CROSSED OVER HIS NECK, TO GET OUT, THE TENSION ON SEATBELT RELEASED, AND STRETCHED AS HE TURNED TO THE LEFT AND THEN TIGHTENED UP, THE SEATBELT HAD TO BE CUT TO SAVE HIM. *TR

THE SEAT BACK ADJUSTMENT TO RECLINE THE FRONT DRIVERS SEAT BROKE, THEREFORE WE ARE UNABLE TO INCLINE OR RECLINE THE POSITION OF THE SEAT. *TR

REAR CENTER MOUNTED STOP LIGHT FAILED AND THE TRUNK LATCH MECHANISM WOULD OPERATE WHILE DRIVING. THE LICENSE PLATE LIGHTS FAILED SHORTLY THEREAFTER. THE WIRING HARNESS HAS FAILED AT THE TRUNK LID JUNCTION. WIRES ARE SHORTING TOGETHER CAUSING ERRATIC OPERATION. *TR

TL* THE CONTACT OWNS A 2003 FORD FOCUS. THE CONTACT STATED THAT THE IGNITION LOCKED AND PREVENTED HER FROM INSERTING THE KEY TO START THE VEHICLE. THE VEHICLE WAS NOT TAKEN TO THE DEALER AND THE MANUFACTURER WAS MADE AWARE OF THE FAILURE, WHO DID NOT OFFER ANY ASSISTANCE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND THE CURRENT MILEAGE WAS 85,000.

TL* THE CONTACT OWNS A 2003 FORD FOCUS. THE CONTACT STATED THAT THE KEY COULD NOT BE TURNED IN THE IGNITION. THE DEALER WAS NOTIFIED OF THE FAILURE WHO ADVISED THE CONTACT THAT THERE WERE NO RECALLS FOR THE FAILURE. THE MANUFACTURER WAS ALSO CONTACTED WHO OFFERED NO ASSISTANCE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 114,000.

MANUFACTURING DEFECT PLACES THE PLASTIC INNER FENDER AGAINST THE FRONT LEFT BRAKE LINE. THE PLASTIC INNER FENDER IS ALLOWED TO RUB A HOLE IN THE FRONT LEFT BRAKE LINE. THE FRONT LEFT BRAKE LINE LEAKED DUE TO WEAR CAUSED BY THE PLASTIC INNER FENDER. LOSS OF BRAKES DUE TO A HOLE IN THE FRONT LEFT BRAKE LINE. *TR

LEAKING BRAKE LINE. THE LEAK WAS CAUSED BY THE FRONT LEFT PLASTIC INNER FENDER RUBBING AGAINST THE BRAKE LINE. I HAVE DIGITAL PICTURES AVAILABLE. *TR

TL* THE CONTACT OWNS A 2003 FORD FOCUS. THE CONTACT STATED THAT WHILE DRIVING 35 MPH, THE VEHICLE SUDDENLY STALLED. THE CONTACT LOST ALL CONTROL OF THE VEHICLE AND CRASHED INTO A GUARD RAIL. THE FRONT PASSENGER WAS THROWN INTO THE WINDSHIELD AND AS A RESULT OF THE IMPACT, THE CONTACT'S HIP WAS DISLOCATED AND SHE SUSTAINED SEVERE BRUISING AND A LACERATION THAT REQUIRED THIRTEEN STITCHES. A POLICE REPORT WAS FILED OF THE INCIDENT. THE MANUFACTURER AND THE DEALER WERE NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS DESTROYED. THE FAILURE MILEAGE WAS 100,000. THE VIN WAS NOT AVAILABLE.

LEAVING WORK AT THE END OF THE DAY I WENT TO START MY VEHICLE AND THE KEY WOULD NOT TURN IN THE IGNITION. IT WAS VERY COLD AND AFTER ADJUSTING THE STEERING WHEEL SEVERAL TIME FOR ABOUT 5 MINUTES I WAS ABLE TO START THE CAR. I HAVE SINCE HAD DIFFICULTY TURNING THE KEY IN THE IGNITION OF MY VEHICLE EVERYDAY. THE LAST INCIDENT WAS WHILE AT THE GAS STATION, WHICH TOOK ALMOST 15 MINUTES TO GET THE VEHICLE STARTED AGAIN. I HAVE RESEARCHED THE ISSUE ONLINE AND FOUND THAT MANY OTHER PEOPLE HAVE ALSO HAD THIS ISSUE, WITH NO RECALL PLACED ON THE VEHICLE AS IT IS NOT AN IMMEDIATE RISK TO SAFETY. ALTHOUGH I HAVE NOW FOUND MY SELF UNCOMFORTABLY ATTEMPTING TO START MY CAR IN LESS THAT SAFE ENVIRONMENTS ON MORE THAN ONE OCCASION. *TR

I WAS ON MY WAY TO WORK WHEN I STOPPED TO GET GAS, I GOT BACK IN MY CAR AND THE IGNITION WOULD NOT TURN TO STAR THE ENGINE. I WAS STUCK AT A GAS STATION IN THE WINTER AND NO ONE WAS ABLE TO HELP ME. AFTER TWENTY MINUTES OF TRYING DIFFERENT THINGS TO GET IT TO START IT WORKED. THE NEXT DAY I GOT IN MY CAR AND THE SAME THING HAPPENED, EXCEPT THIS TIME NOTHING I DID WOULD START IT. I ENDED UP PAYING $112 FOR A LOCKSMITH TO REPLACE THE IGNITION IN MY CAR. I HAVE READ ON SEVERAL FORUMS THAT THIS IS A COMMON PROBLEM WITH THIS YEAR OF FORD FOCUS AND THERE HAS YET TO BE A RECALL. THIS COULD BE A DANGEROUS SITUATION IF SOMEONE HAS CHILDREN AND IS STRANDED AND UNABLE TO MOVE THEIR VEHICLE TO A SAFE LOCATION. *TR

KEY WILL NOT TURN IN IGNITION AFTER MULTIPLE ATTEMPTS BY MORE THEN ONE PERSON. CALLED FORD DEALERSHIP AND THEY SAID THE PROBLEM IS REALLY COMMON AND TO TAP THE KEY WITH A HAMMER AND IT WILL TURN AND THAT I NEED TO GO IN AND HAVE THE IGNITION REPLACED FOR $500!!! TRIED THEIR HAMMERING SUGGESTION AND THE LOCK STILL WON'T TURN! BECAUSE OF THIS I HAVE MISSED A WHOLE DAY OF SCHOOL. *TR

TL* THE CONTACT OWNS A 2003 FORD FOCUS. THE CONTACT STATED WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE SUDDENLY STALLED. THE FAILURE WAS EXPERIENCED SEVERAL TIMES. THE VEHICLE WAS RESTARTED AND BEGAN TO FUNCTION NORMALLY. THE CONTACT ALSO STATED THAT THE TRUNK LATCH FAILED TO FUNCTION CORRECTLY AND THE IGNITION FAILED; HOWEVER THE IGNITION SWITCH WAS REPLACED. THE VEHICLE WAS TAKEN TO A PRIVATE MECHANIC WHERE THE FAILURE COULD NOT BE REPLICATED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 84,000 AND THE CURRENT MILEAGE WAS 93,000. THE VIN WAS NOT AVAILABLE.

KEY WON'T TURN IN IGNITION/ IGNITION STUCK. *TT

THE IGNITION CYLINDER WILL NOT TURN. A KEY CAN BE INSERTED INTO THE IGNITION, BUT IT CAN NOT BE SET INTO THE "ON OR ACC" POSITION. THE CAR CANT BE STARTED AND IS NOW, IN EFFECT, A ONE TON PAPER WEIGHT. AFTER RESEARCHING THE PROBLEM ONLINE, IT SEEMS TO BE VERY COMMON. *TT

KEY FROZE SOLID IN THE IGNITION . STEERING WHEEL WOULD NOT TURN NOR THE KEY. LEFT STRANDED AND HAD TO CALL A LOCKSMITH TO PHYSICALLY DRILL OUT THE FACTORY INSTALLED IGNITION AND REPLACE IT WITH A STRATTEC REPLACEMENT PART # 707592. LOCKSMITH REITERATED WHAT I READ ON THE INTERNET WITH THIS BEING A KNOWN PROBLEM WITH THE FORD FOCUS. *TR

TL* THE CONTACT OWNS A 2003 FORD FOCUS. THE CONTACT STATED THAT IN AN ATTEMPT TO TURN THE KEY IN ORDER TO START THE VEHICLE, IT REFUSED TO TURN. A LOCAL MECHANIC REPLACED THE IGNITION AND REPROGRAMMED THE KEY AND DOOR LOCKS. THE VEHICLE WAS REPAIRED. THE DEALER WAS NOTIFIED, BUT DENIED ANY ASSISTANCE WITH REPAIRING THE FAILURE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 25,000 AND THE APPROXIMATE CURRENT MILEAGE WAS 25,200. UPDATED 02/09/12*LJ THE CONSUMER STATED THE KEY WOULD NOT TURN IN THE IGNITION. THE OLD IGNITION HAD TO BE DRILLED OUT AND REPLACED. UPDATED 02/13/12

TL* THE CONTACT OWNS A 2003 FORD FOCUS. THE CONTACT STATED THAT THE KEY COULD BE INSERTED INTO THE IGNITION WOULD COULD NOT BE TURNED TO START THE VEHICLE. NEITHER THE DEALER NOR THE MANUFACTURER WAS NOTIFIED OF THE FAILURE, NOR WAS THE VEHICLE DIAGNOSED OR REPAIRED. THE CURRENT AND THE FAILURE MILEAGES WERE 134,000.

THIS VEHICLE WITH 110K MILES TURNS OUT THE VALVE SEAT OF CYLINDER #4 BROKE OFF INSIDE THE ENGINE AND IRREPARABLY DAMAGED THE PISTON, CYLINDER AND CYLINDER HEAD OF WHICH THE ONLY WAY TO FIX THIS IS WITH A REPLACEMENT ENGINE. THIS OPTION IS MORE THAN WHAT THE CAR IS VALUED. ON FURTHER RESEARCH OF BOTH MY MECHANIC AND I AS WE SEARCHED THE WEB, IT APPEARS THAT THIS HAPPENS MORE FREQUENTLY THAN IT SHOULD. IT SEEMS THAT FORD SHOULD PUT A RECALL TO FIX THESE VALVE SEATS BEFORE ANYMORE PEOPLE WILL HAVE TO UNNECESSARILY SPEND THOUSANDS TO REPAIR THE ENGINE OR LOSE THOUSANDS OF DOLLARS ON A UNDRIVABLE JUNK CAR, SUCH AS MYSELF. COULD YOU PLEASE INVESTIGATE THIS MATTER FURTHER AND LET ME KNOW IF THIS IS INDEED AN INHERENT PROBLEM THAT NEEDS TO BE CORRECTED. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

TL* THE CONTACT OWNED A 2003 FORD FOCUS. THE CONTACT STATED THAT WHILE DRIVING 20 MPH, ANOTHER VEHICLE CRASHED INTO THE PASSENGER SIDE AND THE CONTACT'S VEHICLE SPUN AROUND. THE AIR BAGS DID NOT DEPLOY AND THE FRONT DRIVER'S SEAT BELT DID NOT RESTRAIN THE CONTACT. THE CONTACT SUSTAINED BRUISES, CONTUSIONS, A TEAR TO HER SPINE, A BROKEN RIB, AND HEART PROBLEMS AS A RESULT OF THE IMPACT TO HER CHEST. IN ADDITION, THE DRIVER OF THE SECOND VEHICLE INVOLVED IN THE CRASH WAS INJURED. A POLICE REPORT OF THE INCIDENT WAS FILED. THE VEHICLE WAS NOT TAKEN TO THE DEALER. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND DID NOT OFFER ANY ASSISTANCE. THE VEHICLE WAS DECLARED DESTROYED. THE VIN WAS NOT AVAILABLE. THE FAILURE AND CURRENT MILEAGES WERE 80,000.

I HAD TO REPLACE IGNITION KIT ABOUT A MONTH AFTER I BOUGHT CAR NEW APPROXIMATE DATE. *TR

IGNITION SWITCH LOCKS AND CANNOT TURN KEY TO START VEHICLE. HAVE TO USE HAND OR SOMETHING TO HIT THE KEY TO START THE CAR. HAPPENS AT RANDOM AND WITHOUT WARNING. GET IN THE CAR AND CAN'T START IT. UNDERSTAND THAT THIS IS A VERY COMMON PROBLEM BUT FORD REFUSES TO DO ANYTHING ABOUT IT. *TR

TL* THE CONTACT OWNS A 2003 FORD FOCUS. THE CONTACT STATED THAT THE VEHICLE REFUSED TO START. THE VEHICLE WAS TOWED TO AN AUTHORIZED DEALER WHERE THE IGNITION CYLINDER WAS REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE, BUT OFFERED NO ASSISTANCE. THE FAILURE MILEAGE WAS 107,000.

TL* THE CONTACT OWNS A 2003 FORD FOCUS SE. THE CONTACT STATED THAT THE KEY COULD NOT BE TURNED WHILE IN THE IGNITION AND THE VEHICLE COULD NOT BE STARTED. THE VEHICLE WAS TAKEN TO A PRIVATE MECHANIC AND THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 102,000 AND THE CURRENT MILEAGE WAS 102,542.

THE DRIVER SIDE EXTERIOR DOOR HANDLE IS NOT WORKING. THIS HAS HAPPENED BEFORE AND LASTED A FEW DAYS THEN SOMEHOW STARTED WORKING AGAIN BUT NOW IT IS BACK. WHEN I TRY TO PULL IT OPEN IT IS AS IF THERE IS NOTHING ATTACHED TO THE OTHER SIDE. I PULL IT OUT AND IT STAYS OUT AND LOOSE. WE HAVE HAD A RECALL ON THIS SAME VEHICLE FOR THE REAR DOORS HAVING THIS SAME EXACT ISSUE EXCEPT WE HAVE NEVER HAD A PROBLEM WITH THE REAR DOORS, ONLY THE FRONT. MY DEALER SAYS THEY CAN FIX THE REAR DOORS FOR FREE BUT I WILL BE CHARGED FOR THE FRONT. I FIND THIS FUNNY BECAUSE FORD IS WILLING TO WORK ON MY DOORS THAT WORK FINE FOR FREE BUT WON'T DO ANYTHING FOR THE BROKEN AND HAZARDOUS DOORS. CAN WE PLEASE UPDATE THIS RECALL TO AFFECT ALL THE DOORS ON THE 2003 FORD FOCUS BEFORE WE HAVE DRIVERS ROLLING OUT OF THEIR CARS? *TR

TL* THE CONTACT OWNS A 2003 FORD FOCUS. THE CONTACT STATED THAT THE IGNITION WAS LOCKED AND THE KEY WOULD NOT TURN TO START THE ENGINE. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND OFFERED NO ASSISTANCE. THE FAILURE MILEAGE WAS 120,000.

WAS TRAVELING AT 65MPH ON THE HIGHWAY WHEN DRIVER SIDE AIRBAG DEPLOYED FOR NO REASON. THERE WAS NO IMPACT. DEALERSHIP HAS BEEN CONTACTED. AT THIS TIME THERE HAS BEEN NO RESOLUTION. *TR

ON 8/1/2011, GOING 40MPH I HIT A DEER. THE WHOLE HOOD OF MY CAR IS PUSHED IN,MY RADIATOR IS PUSHED IN, I CANNOT OPEN THE HOOD, THE DEER IS DEAD AND BOTH OF THE AIRBAGS FAILED TO DEPLOY. HOWEVER MY AIRBAG DEPLOYMENT LIGHT DID COME ON. WHAT A DEFECT. AT 10 MPH I COULD POSSIBLE UNDERSTAND BUT AT 40 MPH, I BOUGHT THE CAR BRAND NEW IN 2003 FOR SAFETY, NOW EVEN IF IT WERE FIXED I WOULD BE SCARED TO DRIVE IT. *KB

THE STEERING COLUMN LOCKS. I HAVE ALREADY HAD IT FIXED ONCE BEFORE AND NOW IT HAS HAPPENED AGAIN. *KB