2016 Ford Fusion Complaint Log

Purchased car 2 months ago. Vehicle started overheating and was towed to the local ford dealership. Was called and quoted $14,400 to replace the engine due to an issue that Ford apparently knows about and has a class action suit against them for. Car is only 7 years old and should not need an entire engine.

The contact owns a 2016 Ford Fusion. The contact received notification of NHTSA Campaign Numbers: 22V413000 (Power Train) and 23V162000 (Service Brake, Hydraulics). The contact stated that while driving approximately 15 MPH, the brake fluid warning light illuminated. The brake pedal was depressed and went to the floorboard. The vehicle slowed down after several seconds. The vehicle was driven to the residence. The vehicle was then towed to an independent mechanic where it was diagnosed and determine that the brake hose needed to be replaced. The vehicle was repaired. The manufacturer was not notified of the failure. The failure mileage was 29,939.

The contact owns a 2016 Ford Fusion. The contact received notification of NHTSA Campaign Number: 23V162000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

The contact owns a 2016 Ford Fusion. The contact stated that while the brake pedal was depressed, the vehicle made an abnormal sound. Additionally, while parked, the contact noticed an excessive amount of fluid underneath the vehicle. The contact related the failure to NHTSA Campaign Number: 23V162000 (Service Brakes, Hydraulic). The vehicle was not diagnosed nor repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was unknown.

The contact owns a 2016 Ford Fusion. The contact stated that while his wife was driving at an undisclosed speed, the steering wheel became still and difficult to maneuver. The power steering assist warning light was illuminated. The contact’s wife was able to maneuver the vehicle off the roadway. The vehicle was towed to the residence. The vehicle was taken to an independent mechanic where it was diagnosed that the EPS system failed and needed to be replaced. The unknown dealer was notified of the failure and the contact was informed that the VIN was not included in a recall. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 31,156.

I was driving and when I proceeded to brake I felt something pop and my brake peddle went all the way down I could feel like air

The contact owns a 2016 Ford Fusion. The contact received notification of NHTSA Campaign Number: 23V162000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving at an undisclosed speed, the brake pedal was depressed and went to the floorboard. Additionally, there was brake fluid leaking onto the ground from the front driver's side tire. The dealer was made aware of the failure but confirmed that parts were not yet available. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 101,000. VIN tool confirms parts not available.

Broken flex plate on transmission

The trunk randomly pops open at random times. From the vehicle to being parked or driving down the highway. Multiple mechanics as well as Ford have stated they are unable to locate any problems. Once it is popped it takes 30-45 seconds for the clipping to stop before the trunk will close again. Often it will immediately re open and I have to go through this cycle 3-4 times before it stays closed until the next incident

The contact owns a 2016 Ford Fusion. The contact stated that while depressing the brake pedal, the vehicle would not immediately stop, causing the braking distances to be extended. The cause of the failure was not yet determined. No further information was available. The manufacturer was notified of the failure, but no assistance was provided. The local dealer was not contacted or notified of the failure. The failure mileage was unknown.

The contact owns a 2016 Ford Fusion. The contact received notification of NHTSA Campaign Number: 23V162000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The local dealers; AutoNation Ford Marietta (869 Cobb Pkwy SE, Marietta, GA 30060: (770) 674-6077) and Wade Ford (3860 S Cobb Dr SE, Smyrna, GA 30080:(866) 847-5880) were made aware of the issue. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

The contact owns a 2016 Ford Fusion. The contact stated that the passenger’s side front door failed to latch closed securely. Additionally, the messages “Hood Ajar" and "Door Ajar" were displayed. The contact stated that the failure was related to NHTSA Campaign Number: 23V775000 (Latches/Locks/Linkages); however, the VIN was not included. The vehicle was taken to the local dealer, but the vehicle was not diagnosed or repaired. The manufacturer was contacted, and a case was filed. The manufacturer referred to contact to the NHTSA Hotline for assistance. The failure mileage was 80,000.

The contact owns a 2016 Ford Fusion. The contact stated that he was unable to unlock the vehicle manually. The dealer was contacted and informed the contact of an alternative way of unlocking the vehicle. The contact stated that after successfully unlocking the vehicle, the vehicle failed to start. The dealer was notified of the failure. The vehicle was not diagnosed nor repaired. The manufacturer was not notified of the failure. The failure mileage was unknown.

The contact owned a 2016 Ford Fusion. The contact stated that while driving at approximately 20 MPH, the brake pedal was depressed but failed to stop the vehicle immediately. The contact exited the highway onto a residential street to park the vehicle; however, the contact lost control of the vehicle and struck a parked vehicle. The vehicle then drove over the sidewalk and crashed into a residence's sidewall. The air bags did not deploy. The rear doors failed to open, and the people within the residence came outside and assisted in pulling the children out through the rear windows. The contact and three minor children were not injured; however, medical attention was received on the scene from Emergency Medical Technicians (EMT). A police report was filed. The vehicle was towed to the body shop and was deemed totaled by the insurance company. The contact later received notification of NHTSA Campaign Number: 23V162000 (Service Brakes, Hydraulic). The manufacturer was made aware of the failure, and a case was opened. The failure mileage was approximately 69,000.  

The contact owns a 2016 Ford Fusion. The contact stated that while the tires were being replaced, the dealer informed the contact that the lug bolts were swollen. Additionally, the dealer stated that if the lug bolts were removed, the bolts would be stripped and would need to be replaced. The lug bolts were not replaced. The manufacturer was not made aware of the failure. The failure mileage was approximately 40,000.

As I was driving my kids home from school, my car suddenly started to make a loud whining noise every time I accelerated. Eventually, the car stopped accelerating altogether despite me pushing on the gas pedal. To my surprise and my children's fright, the car suddenly jerked forward, nearly causing a collision with the car in front of us. In order to reassure my children and assess the situation, I pulled over to the side of the road. Although I didn't find any visible damage under the hood, the loud whining noise persisted even after restarting the car and attempting to accelerate. This problem definitely sound like a transmission problem.

The contact owns a 2016 Ford Fusion. The contact stated while driving approximately 25 MPH, the brake pedal was depressed and failed to respond, with a popping sound coming from underneath the vehicle. The vehicle was inoperable. No warning lights were illuminated. The vehicle was towed to an independent mechanic, where it was diagnosed that the front brake hoses had ruptured, and the contact was made aware that the VIN was included in NHTSA Campaign Number: 23V162000 (Service Brakes, Hydraulic). The mechanic advised the contact to have the vehicle towed to a local dealer for the recall repair. The vehicle was then towed to a local dealer; however, the contact was informed that the part to do the recall repair was unavailable. The vehicle was not repaired and remained at the dealer. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was unknown. VIN tool confirms parts not available.

The contact owns a 2016 Ford Fusion. The contact stated while driving approximately 70 MPH, the vehicle started to lose forward momentum. The contact stated that the engine started to misfire and vibrate after each misfire. The contact stated that when the engine misfired, the vehicle nearly stalled. The contact stated that the check engine warning light illuminated during the misfire. The contact stated that when he manually downshifted, the check engine warning light would flash on and off. The contact had taken the vehicle to an independent mechanic who diagnosed that that a piston had melted. The mechanic stated that the engine needed to be replaced. The vehicle had not been repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 147,000.

The contact owns a 2016 Ford Fusion. The contact received notification of NHTSA Campaign Number: 23V162000 (Service Brakes, Hydraulic) however, the part to do the recall repair was unavailable. The contact stated while driving approximately 35 MPH and braking for a traffic signal, she felt that the brake pedal had depressed closer to the floorboard than normal. The contact stated that the failure was intermittent. The contact stated no warning light was illuminated. The contact had taken the vehicle to a local dealer, where it was diagnosed and determined that the brakes were in good working order. The dealer advised the contact that she had to wait for a second notification from the manufacturer due in August. The vehicle had not been repaired. The manufacturer had not been informed of the failure. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 91,000. VIN tool confirms parts not available.

The contact owns a 2016 Ford Fusion. The contact was made aware of NHTSA Campaign Number: 23V162000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2016 Ford Fusion. The contact stated that while driving at an undisclosed speed, the vehicle was jerking. No warning lights were illuminated. The vehicle had not been taken to an independent mechanic or a local dealer to be diagnosed or repaired. The contact received notification of NHTSA Campaign Number: 23V162000 (Service Brakes, Hydraulic); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The approximate failure mileage was 79,000. VIN tool confirms parts not available.

Car started getting warning that says service AdvanceTrac. Hill assistance not available. It started around March 15th. The lights of the ABS and 2 others come on and then off. I would come into my car and the floor mat on the driver side would be wet no rain or anything outside. Yesterday, brake fluid light came on and breaks went completely out. I have a recall on my vehicle that I’m pretty sure relates to this issue. I’m looking to get repaired

The contact owns a 2016 Ford Fusion. The contact received notification of the NHTSA Campaign Number: 23V162000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue and confirmed that the parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.

Service Advanve Trac light comes on, ABS light, Air bag light, brake malfunction, the turn signals stop working and steering because a little tight, was on the high and this happen and delayed decrease in speed, turn signal available, almost caused major accident get of on an exit with no turn signal functions, this has to stop.

The contact owns a 2016 Ford Fusion. The contact received recall notification of NHTSA Campaign Number: 23V162000 (Service Brakes, Hydraulic), however, the part to do the recall repair was not yet available. An unknown local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the issue. The contact had not experienced a failure. Parts distributions disconnect.

I got an email from carfax that there was a recall on my vehicle for brake lines, upon research I confirmed with my VIN & called Ford of Janesville, they told me in March there was no remedy yet, more than a month has passed and there is still no remedy this poses a huge safety risk to drive due to brake fluid leaking out & potentially causing the brakes to not function & cause an accident. Prior to the recall notification my brakes randomly started making a very loud disturbing noise not caused by brake pads/rotors as my vehicle has been inspected by a mechanic employed through the city of Milton. This causes a very serious and dangerous risk to my driving and the driving of others in the event my brakes do not work anymore.

The contact owns a 2016 Ford Fusion. The contact received notification of NHTSA Campaign Number: 23V162000 (Service Brakes, Hydraulic); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

There is an Unrepaired Recall associated with my car. The Manufacturer Recall Number is 23S12. The NHTSA Recall Number is 23V162. The https://www.nhtsa.gov/recalls website instructed me to file an online complaint if the manufacturer has failed or is unable to remedy this safety recall for your vehicle in a timely manner.

I take it to mechanic they say my car have transmission problems is making lot noise and stop and go really crazy. The dealer say there is nothing wrong with car. The. Brakes sometimes get me scared when I drive I feel we r not safe. No and they can’t fix it because they don’t have the part for the brakes. The msg was check owner manual something like that which can mean lots different problems in ur vehicle.

The contact owns a 2016 Ford Fusion. The contact received notification of NHTSA Campaign Number: 23V162000 (Service Brakes, Hydraulic) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

Brake line hose burst causing the brakes to fail while driving . I was not able to stop the car had to pull the emergency brake.This is the third time in two years.

The contact owned a 2016 Ford Fusion. The contact received notification of NHTSA Campaign Number: 23V162000 (Service Brakes, Hydraulic). The contact stated while her son was driving approximately 30 MPH a vehicle in front of the contact's vehicle was stopped in the lane making a left turn. The contact son's attempted to stop the vehicle and depressed the brake pedal to the floorboard. The vehicle crashed into the rear end of the stopped vehicle. The contact stated her son was not aware of any warning lights. The other vehicle was struck in the right rear fender and from the force of the impact was spun into oncoming traffic. The contact's front end of the vehicle was crushed by the impact. The air bags deployed. The son had sustained bruises on his left shoulder and face from the air bag and seat belt. A passenger in the rear driver's side seat had hit the seat and dislocated an elbow and fractured an arm from the impact with the seat. The police were on the scene and wrote a report. The passenger in the contact's vehicle was transported by ambulance to the emergency room. The contact's vehicle and the other vehicle were not drivable and both were towed away from the crash scene. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had experienced a failure. VIN tool confirms parts not yet available. The failure mileage was unknown.

Coolant leaking into Cylinder 1 causing the spark plug and ignition coil to be replaced. Replaced the parts and Engine light came on again. Called Ford and they are not willing to investigate the problem nor fix the problem. Was told that since my engine was built out of the Flat Rock assembly plant, it was not on the recall list.

The contact owns a 2016 Ford Fusion Hybrid. The contact stated while driving at an undisclosed speed, the steering wheel was turned; however, the steering wheel failed to turn in the intended direction. In addition, the contact stated that the trunk latch independently unlocked. The contact stated that the trunk failure had started in 2023. The vehicle was towed to an independent mechanic where it was diagnosed with a failed rack and pinion. The contact was informed that the rack and pinion needed to be replaced. The vehicle was in the process of being repaired. The manufacturer was made aware of the failure but provided no assistance. The contact was advised to contact the NHTSA Hotline to report the failure. The failure mileage was approximately123,000.

My trunk keeps opening on it's own. With the keys on me, not in my hands. Without the keys on me. While driving, while not driving, just completely at random. My trunk is continuously opening. From my research this seems to be a pretty common thing for this make and model of car, and I think it's time that it be recalled and fixed. It's not safe from a driving standpoint nor a personal safety standpoint.

The contact owns a 2016 Ford Fusion. The contact stated that while driving at an undisclosed speed, the instrument cluster intermittently illuminated. The contact stated that the instrument cluster then failed to illuminate and remained off. The vehicle was taken to the dealer where it was diagnosed and determined that the instrument cluster needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 65,000. The contact is requesting reimbursement for repairs and a recall for this vehicle.

Coolant is leaking into the engine cylinder. I have to fill my coolant every 2 weeks. Ford says the fix is to replace my engine. My engine has 97000 miles and is outside of warranty.

Camera. Sometimes the camera is on while I am driving forward and it's dangerous. Yes No No

After a rear-end collision, my passenger front air bag light comes on intermittently. Because of this, I don't know if the air bag was compromised or if the collision caused a faulty sensor. I can't get an answer from Ford.

After a rear-end collision, my check engine light came on. I have been told it is due to a problem with the purge valve; however, the purge value is located in the front of the vehicle. I am concerned that a rear-end collision can cause this vehicle damage to the emission system that is coded incorrectly, or a rear-end collision can cause damage to the car's computer system causing it to throw faulty codes.

The contact owns a 2016 Ford Fusion. The contact stated while driving at various speeds, the coolant warning light illuminated. The contact had taken the vehicle to an independent mechanic where the coolant was topped off; however, the failure returned soon after the repair. The contact took the vehicle to a dealer where it was discovered that coolant had leaked into an engine cylinder which led to engine failure. The contact was referred to the manufacturer and was informed that the vehicle was not under warranty. The vehicle was not repaired. The failure mileage was 127,273. The consumer stated the engine needs to be replaced at the cost of $9,000 to $10,000, but too expensive to be fixed. The contact stated that they still do not have the means to replace the engine. The vehicle sits in their garage with no repairs done to it.

The contact owns a 2016 Ford Fusion. The contact stated while driving at various speeds, the engine overheated. Additionally, the contact stated that the vehicle was experiencing excessive coolant consumption. The vehicle was taken to the dealer, where it was diagnosed with coolant intrusion into the engine. The dealer informed the contact that it was a known failure, and that the failure had occurred due to the design of the engine block. The dealer determined that the engine needed to be replaced. The vehicle was not repaired. The contact related the failure to TSB Number: 22-2322. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 149,000.

I've had my Ford Fusion for about 9 months now I have white smoke coming out of the exhaust. I asked was it the head gasket and was told no. I was told it was a cracked radiator, water pump and thermostat. Cost me almost $1,700. Only for the white smoke to come back a week later.

Water leaks into the trunk. many owners have reported similar issue, one example: https://www.youtube.com/watch?v=qRxTABAUxcU&ab_channel=Nickthecarguy

The contact owns a 2016 Ford Fusion. The contact received notification of NHTSA Campaign Number: 25V695000 (BACK OVER PREVENTION); however, the part to do the recall repair was not yet available. The contact stated that the rearview camera failed to function as intended while the vehicle was in reverse(R). The failure obstructed the driver's visibility, preventing the driver from safely operating the vehicle. In addition, the sensor failed to alert the driver of an object or a person behind the vehicle and occasionally the screen image was frozen. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was unknown.

The brake lights stay on even after the car has been turned off. There was no warning. The brake bushing? had to be replaced. This is a known problem of 2012 - 2015 models and I believe 2016 has the same issue.

The contact owns a 2016 Ford Fusion. The contact stated while driving approximately 40 MPH, the brake line ruptured. The parking brake was applied but was inoperable. The electronic parking brake warning light was illuminated. The vehicle was taken to the local dealer where it was diagnosed and determined that the brake booster needed to be replaced. The parts were on back order. The vehicle was not repaired. The manufacturer was contacted but provided no additional assistance. The failure mileage was approximately 200,000.

The airbag sensor keeps popping on and off in the car… Also, the car is not shifting properly between gears… There is supreme hesitation involved.. there is so much noise coming from the steering column and/or the airbag system.. just out of the blue

The contact owns a 2016 Ford Fusion. The contact stated while driving approximately 5 MPH in a parking lot, the brake pedal was depressed but failed to respond and went onto the floorboard. There was no warning light illuminated. The contact stated that the brake pedal failed to respond after several attempts. The contact engaged the electronic parking brake and the vehicle stopped. The vehicle was towed to an independent mechanic, where it was diagnosed that the front brake flexible hose needed to be replaced. The vehicle was repaired. The contact related the failure to Ford Campaign Number: 22N02. The dealer was notified of the failure. The manufacturer was notified of the failure and referred the contact to the local dealer. The failure mileage was approximately 152,000.

The contact owns a 2016 Ford Fusion. The contact stated that the rear-view camera was distorted. The contact also stated that the HVAC system would turn on independently. The vehicle was not diagnosed nor repaired by an independent mechanic or the dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 50,000.