2016 Ford Fusion Complaint Log

On 11/6/2025 we were rear ended at a dead stop. The posted speed limit was 35mph. The Other driver that hit us did not see us or attempt to stop, this vehicle was a hummer. The car was totaled. The front passenger seat collapsed, tilted backwards in a laying down position during impact. Injuries did occur and are being treated. After the wreck I attempted to raise the electric seat , you can hear the motor trying to lift the seat but the seat would not move.

The contact owned a 2016 Ford Fusion. The contact received notifications of NHTSA Campaign Numbers: 23V162000 (Service Brakes, Hydraulic) and 25V695000 (Back Over Prevention); and requested to be removed from the recall distribution list because the contact no longer owns the vehicle. The dealer was contacted.

The contact owned a 2016 Ford Fusion. The contact stated that while driving at an undisclosed speed, there was an abnormal sound coming from underneath the hood. No warning light was illuminated. The vehicle was taken to a local independent mechanic, where the engine gasket was replaced, and the vehicle was diagnosed with a warped engine block. The vehicle was repaired. In addition, the contact was informed that there was a coolant intrusion leak and an engine overheating failure. The local dealer was not contacted. The vehicle was not diagnosed or replaced. The manufacturer was made aware of the failure. The failure mileage was approximately 150,000.

EVAP blocking valve failed and car immediately went into limp mode on the highway. By doing this it could cause a crash. EVAP blocking valve also should last the life of the vehicle.

See attached document for complaint.

The contact owns a 2016 Ford Fusion. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention). The contact stated that on several occasions, while in reverse(R) the rear-view camera malfunctioned. The contact stated that the display screen went black and, while visible, the image was distorted or was flipped horizontally, right to left instead of left to right. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the failure. The failure mileage was approximately 86,600.

Rear camera sometimes displays black image or error message when I shift into reverse , I was notified by my insurance company there was a active recall on this specific part on the car - it has been about 2 months now and I am still unable to get to problem fixed as the parts are not available

I took my car in to diagnose low coolant and white exhaust smoke on cold start. The technician said he "observed the presence of coolant inside the cylinder walls which can lead to "serious damage...corrosion...failure and wear and could seize up and told me to get a new engine or car. The vehicle component was inspected by an independent service center. No warning lights prior to failure. Other symptoms include low coolant, white exhaust smoke and runs rough condition especially on acceleration. Vehicle Condition Report (photos and videos) that shows you what our technicians saw today and includes any recommendations. The link to your report is: [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

There is an issue with the reverse view camera screen is distorted and blurry. View is difficult especially when reversing.

The backup camera was intermittently showing no image and now it says "Camera unavailable. Contact your dealer." This impacts the safety of myself and others while backing up the vehicle. I have not taken the vehicle to a dealer yet but it can be reproduced if requested. The intermittent loss of image started last week and slowly led to the camera no longer working at all.

Coolant Intrusion

The contact owns a 2016 Ford Fusion. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact stated that the message “Camera Unavailable” was displayed while shifted to reverse(R). The contact stated that after wiping the camera lens, the customer attempted to reverse again; however, the camera displayed a black spot obstructing the image and preventing a clear view of the rear of the vehicle. The dealer was contacted and confirmed that the part to repair the vehicle was not yet available. The manufacturer was made aware of the issue and confirmed that the part was not yet available. The manufacturer referred the contact to the NHTSA Hotline to report the failure. The failure mileage was unknown.

The contact owns a 2016 Ford Fusion. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The contact stated that the rearview camera displayed a blue image while the vehicle was in reverse(R). The contact stated that the failure had obstructed the road's visibility, which prevented the driver from safely operating the vehicle. The contact stated that the rearview camera had previously displayed a distorted image. The message "Rear camera not available" was displayed. The vehicle was not taken to the dealer or to an independent mechanic. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 154,000.

The contact owns a 2016 Ford Fusion. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention). The contact called a local dealer several times and was informed that the remedy was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure.

The contact owns a 2016 Ford Fusion. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that the back-over prevention camera was displaying a failure and a message to take the vehicle to be serviced. The camera failed to display an image of the rear of the vehicle. The dealer was contacted and confirmed that parts were not yet available. The manufacturer was not made aware of the issue. The failure mileage was approximately 42,000.

The contact owns a 2016 Ford Fusion. The contact stated that while reversing, the back over prevention camera failed to operate as needed, with a black screen displayed. The failure prevented the driver from seeing obstacles behind the vehicle, creating a safety hazard. The contact received notification of NHTSA Campaign Number: 25V695000 (BACK OVER PREVENTION); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was 91,281.

The contact owns a 2016 Ford Fusion. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while in reverse, the back over prevention screen failed to display the view in the rear of the vehicle, but only displayed a black, blue, or other solid color on the screen. The dealer was contacted, and it was confirmed that the repair was only available for Mustang vehicles. The manufacturer was not made aware of the issue. The failure mileage was approximately 99,000.

I received a recall notice in October 2025 for the back up camera on my car. As of now, there is still no remedy. This puts me and others at risk of potential injury. I have waited patiently and still no solution. Can you help me?

The contact owns a 2016 Ford Fusion. The contact stated that while in reverse in a parking lot, the rearview camera malfunctioned and displayed a black screen. The vehicle's rear bumper collided with an unknown parking barrier. There were no injuries or damages. The vehicle was taken to the residence. The vehicle was not diagnosed or repaired. The contact received notice of NHTSA Campaign Number: 25V695000 (Back Over Prevention) after the incident. The manufacturer was notified of the failure. The failure mileage was unknown

I had a recall on my car for brake hoes was leaking i fixed it but now brake fluid is leaking from right passenger side calliper after recall was done on my car and the recall done by Purvis Ford Inc 11335 Patriot Hwy, Fredericksburg, VA 22408 and they are not taking the responsibility that it happened after the recall done by them

I have a Coolant intrusion for my car it is supposed to be recalled and serviced under warranty or the Csp

The contact owns a 2016 Ford Fusion. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact stated that the rear-view camera image was blank while reversing the vehicle. The vehicle was not repaired. The failure mileage was unavailable.

Backup camera has failed. Again. It was first replaced in 2020 under extended warranty. Now it has failed again.

I read this following article: [XXX] My 2016 Ford Fusion experiences this issue. I was curious why the Fusion is not included in the recall? Thank you. [XXX] c- [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2016 Ford Fusion. The contact initially received notification of NHTSA Campaign Number: 22V413000 (Power Train). The vehicle was taken to the dealer, and the recall repair was performed. Recently, the contact stated that upon starting the vehicle, the gear shifter failed to shift out of park(P), with the gear shift indicator on the instrument panel indicating that the vehicle was in neutral(N). Due to the failure, the vehicle was towed to the dealer, and it was determined that the failure was caused by a defective shifter cable bushing, and the contact was provided an estimate for the repair. The vehicle was repaired. The manufacturer was notified of the failure but offered no assistance. The failure mileage was 225,678.

The contact owns a 2016 Ford Fusion. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention). While driving at an undisclosed speed, the vehicle started running rough. The check engine warning light was illuminated. The vehicle was taken to an independent mechanic who retrieved DTC: P0302 (Misfire in Cylinder #2). The vehicle was taken to another independent mechanic, who retrieved the same code and informed the contact that cylinder #2 ignition coil and spark plug needed to be replaced. The vehicle was repaired. While driving, there was white smoke coming from the tailpipe, but the vehicle was still running rough. The engine overheated, and the contact pulled over and added additional fluids to the engine. The vehicle was taken to the local dealer, where it was diagnosed with coolant intrusion, and the engine needed to be replaced. The vehicle was not repaired. The contact obtained an extended warranty, but the claim was denied due to not meeting the mileage requirements. While driving at 35 MPH, the vehicle stalled. The vehicle was towed to the residence. The manufacturer was not notified of the failure. The approximate failure mileage was 138,000.

The 1.5l engine is having known issues with coolant intrusion into the engine under 100,000 miles. Many people are bringing up their issues staying ford is confirming the mass amount of engine issues with intrusion and quoting $6,000 for new engines. This is absurd because these vehicles should not have an engine known to fail at 100,000 because of leaking coolant into the cylinder. I started losing coolant at 90,000 miles and having to fill it back up.

The backup camera on our 2016 Ford Fusion has worked intermittently for quite some time now. (Couple of years at least.) Sometimes when we shift to reverse we get a black display screen, sometimes we get a distorted image, sometimes we get a message saying no camera is available, other times it works normally. The symptoms sound like the ones described the vehicles that are involved in the current rearview camera recall. I had seen rearview camera recalls for Ford products in the past and expected our car to be covered eventually since the symptoms sounded so similar. We have not taken it for repair at our dealer as we have been waiting for a recall. Reporting it now in the hopes that the recall will be expanded to other models that seem to have similar safety issues.

My 2016 ford fusion eco boost suddenly began overheating and the sensor would go off then on. I can’t even drive 10 feet. This problem has been consistently happening even after multiple repairs.

Seemingly randomly all center console functions and door functions shut off (no a/c / heat, can't roll down/up windows, outside ambient temp and can't unlock/lock doors from inside buttons (key still works as well as door handle unlock / speed lock) can be hazardous in even mild temp as interior heats up quickly without air flow. Other non-important functions that stop working include radio/stereo and back-up camera. Research points possibly to bcm apim miscommunication or improper grounding.

My cars brake lights will not turn off and while pressing on the gas to accelerate today 8/26/25, the braking system randomly just slows my cars down while I’m driving. The brake pedal bumper was previously recalled for the Ford Fusion as told to me by Ford mechanic. But because my vin isn’t associated with the recall Metro Ford stated they could not fix the problem and I was sent back out on the road with a known recall issue.

132,582 miles 2016 SE AWD Ford Fusion 2.0 EcoBoost. About Two wks ago Driving car at 55mph warning indicator Engine temperature High came on. Pulled over turned off AC left engine run on side road for approx 2min thermostats went from just above mid line back down to normal level drove 10miles home engine coolant empty in reserve had just checked two days prior when checking all other fluids and it was at Max. Filled back up with Orange premixed Coolant no leaks observed engine light went off drive two days check and coolant stayed third day noted coolant down under min check engine light on again filled back to max vehicle sputtering when starting then idled down and no stutter Husband ran diagnostic and misfire cylinder 3. Changed all 4 plugs and cylinder 3 coil pack no antifreeze noted in any cylinders at that time. Car started up fine no check engine light drove two more days checking coolant level in resivor stayed at Max driving third day 55mph for 3miles after just checking level engine temp high alert on pulled over shut off car checked revisor due to recent issues. Revisor Empty, allowed to cool Depressurized by unscrewing resivor cap minimal coolant back flowed from radiator. Filled resivor to full restarted car engine light on drove 8 miles checked coolant level little under min line, cooled engine topped back off drove home 11miles. Parked car Husband ran diagnostic and misfire cylinder 3 again. Compression test all cylinders were at 148 accept cylinder 3 at 150 due to antifreeze in it. Checked oil no antifreeze in oil. Noted excessive white smoke from dual exhaust. Coolant pressure test done and noted antifreeze observed in cylinder 3. Technical bulletins and recalls checked noted multiple forums with coolant induction issues due to poor design of ecoboost engines by FORD. Still owe $10k on this car FORD should be responsible for all manufactured years with issues due to ecoboost. Unable to find anything for 2016 Fusion 2.0. Please Help!

My complaint is, why does my 2016 Ford Fusion 1.5L 4-Cylinder EcoBoost Engine continue to be excluded from these major recalls? It's not fair as I deserve to have my engine, clock spring, & my rear view camera replaced just like the other Ford vehicles! I purchased my 2016 Fusion in 2018 & only a couple of years later I started having problems with the rear view camera but the dealership said that it wasn't covered under the warranty. I have always smelled engine coolant & oil but was always told that there is nothing leaking on the ground so there's nothing to worry about. Also I reached out to you guys in 2024 with the Gmail address of [XXX] ) about my steering wheel clock spring & never heard anything back, so I purchased a new one on [XXX] & replaced it myself when it arrived. Also earlier that day, I had my valve cover replaced at Brad Howell Ford in Kokomo, IN because I have been constantly losing oil & smelling oil burning. Even after that, I continued to smell oil & engine coolant but still get told that there's nothing leaking. Well my next oil change after that, I told them to check again because I had to add more oil, & that's when they determined that it was the turbo drain tube, which they replaced on Nov.5, 2024. That stopped the oil smell, but I continued to smell engine coolant which I continued to report to them, & at each oil change, they continued to top off the engine coolant. On Aug. 12, 2025 Brad Howell Ford decided to run a camera down into my cylinders & discovered that there's oil & coolant leaking down into my #2 cylinder. I contacted Tonia Frataccia, Customer Experience Specialist, Ford CX/Team, & I was told that my VIN# didn't make the recall list & that's why my engine wasn't replaced. It's not fair as my vehicle has the same defective engine & parts as the other recall vehicles & I deserve to have my car repaired also at Fords expense. Please help me, I need my car. Thank you for listening. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

2016 FORD FUSION TITANIUM REAR CAMERA WORKS INTERMITTENTLY. SOMETIME WHEN IN REVERSE, THE SCREEN GOES BLANK.

2016 FORD FUSION TITANIUM BACK UP CAMERA WORKS INTERMITTENTLY. THE VIEWING SCREEN GOES BLANK WHEN IN REVERSE.

The contact's father owns a 2016 Ford Fusion. The contact stated that after starting the vehicle and shifting to reverse, the vehicle failed to reverse as intended. Upon inspection, the contact discovered that the transmission shifter cable bushing had detached. The local dealer was contacted and arrived at the residence and replaced the transmission shifter cable bushing and the vehicle was repaired. The contact was informed that the VIN was not included in NHTSA Campaign Number: 22V413000 (POWER TRAIN). The contact stated that the vehicle had experienced the failure listed in the recall. The manufacturer was not notified of the failure. The failure mileage was 125,000.

The contact owns a 2016 Ford Fusion. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The contact stated that the rearview camera image was intermittently blank while reversing. The dealer was notified of the failure and confirmed that the recall remedy part was not available. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 127,000.

My coolants been leaking starting at around 110k miles and it seems like the 2016 ford fusions with 1.6L are know to have coolant intrusions due to a defect in engineering by Ford. This problem eventually leads to corroded head gaskets and can cause the engine to basically explode in the middle of nowhere which is a safety concern. The costs of repair is over 4k+ for a new engine or just to replace the head gasket for something Ford engineers should be liable for. Please look into this and you may even look at my car if you like.

Dear NHTSA, I am reporting a potential safety and design issue related to my 2016 Ford Fusion Titanium with the 2.0L EcoBoost engine. The vehicle is experiencing coolant loss with no visible external leak, which is a documented issue under Ford TSB 19-2208. This condition can lead to sudden engine failure or hydrolock due to coolant entering the combustion chamber. A compression test revealed all cylinders at 155 psi, indicating the block has not yet failed — but the symptoms are known warning signs of the defect Ford acknowledged in its Customer Satisfaction Program 19N05, which does not include my VIN despite identical failure risk. Ford has refused to provide goodwill support under case [XXX], despite this being a well-known failure that has prompted engine replacements in other affected 2.0L EcoBoost models. Please document this case as part of your ongoing safety tracking. I believe this design flaw represents a serious long-term reliability and safety concern. Vehicle: 2016 Ford Fusion Titanium Engine: 2.0L EcoBoost Mileage at Onset: 130,000 approx. VIN: [XXX] Sincerely, [XXX] [XXX] [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Coolant intrusion 1.5l

I own a 2016 Ford Fusion and the brake pedal stop bumper disintegrated and fell onto my floorboard. As a result, my brake lights stayed on, draining my battery. When I tried to drive, my car would not accelerate over 20 mph, and I barely made it home safely. I where it's extreme humid and salty air are constant, the same conditions identified in Ford’s 22S02 recall. Ford has stated my vehicle is not included, but this is a clear safety hazard identical to the recall issue. I request that NHTSA investigate and include my vehicle in the 22S02 recall.

The shifter cable bushing failed after being replaced under recall 7 years ago. When leaving a parking spot and trying to shift into drive my shift lever started to move freely and my digital PRNDL display was all white letters (usually the selected gear is lit up orange). No warnings displayed on my dash. I sensed something was wrong so I applied the parking brake and shut off the engine. I’m thankful this happened when I was leaving a parking spot and not when I was parking my car and getting out (potentially causing the car to roll away with my kids running behind the car on my hilly driveway). This is a known problem that Ford has issued multiple recalls for in the past. My car was covered by one early recall in 2018 (I will upload the Carfax service history showing date and mileage of 2018 recall repair). An orange plastic shifter bushing was installed under recall in 2018. This bushing disintegrated eventually, leading to the problem I experienced a few days ago. I will upload pictures of the orange plastic debris scattered on top of my transmission. (these pictures include a temporary repair that was made after the failure occurred- shifter was reattached with zip ties in order to reposition the vehicle for service). Ford has since developed updated repair parts (a yellow plastic bushing and a plastic cover to keep contaminants off the bushing) for later recalls that affected different trims/configurations of the Fusion. I had to go to the dealer and buy those updated parts myself, which I installed so that I could continue driving my car to work (I will include pictures of repairs). I feel like Ford should be upgrading the earlier recalled vehicles with these latest and greatest parts. My car was fixed under recall and then experienced the very failure the recall was supposed to address. My car has about 245,000 miles on it. The initial recall repair was performed at about 88,000 miles. After about 7 years and 156,000 miles the recall repair failed.

The contact owns a 2016 Ford Fusion. The contact stated that while driving at an undisclosed speed, the rear driver’s side door opened independently. After a visual inspection, the contact observed that the door had failed to latch securely. The door ajar warning light was illuminated. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 23V775000 (Latches/Locks/Linkages), but the VIN was not included. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was 130,000.

The contact owns a 2016 Ford Fusion. The contact stated while driving 60 MPH, the vehicle inadvertently lost motive power. The contact was able to pull over to the shoulder of the roadway, where the vehicle was able to restart. After restarting the vehicle, the vehicle returned to normal functionality, but the failure became a regular occurrence. No warning lights were illuminated. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 150,000.

The contact owns a 2016 Ford Fusion. The contact stated that while driving at an undisclosed speed, the vehicle briefly shook violently, prompting the contact to discontinue driving the vehicle. The check engine warning light was illuminated. The vehicle was taken to an independent mechanic, who determined that there was coolant intrusion into various cylinders resulting in damages to the engine. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. After investigating the failure, the contact related the failure to Customer Satisfaction Program: 21N12. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was 99,900.

When in reverse the backup camera glitches sometime, it doesn’t even come on. There’s a knocking under the hood. I’ve been told that is the fuel pump . After getting gas and trying to turn the ignition back on it stalls, it takes sometimes 3 to 4 tries before getting it started. After having repairs done to brakes, tires, and more, the ABS light is still on and sometimes the brakes act like they don’t wanna stop. I only have a picture where the camera is not working. It’s glitching. I’ve taken it to shops, but forgot to get the invoice to know in reference to everything else that’s going on. I haven’t made any repairs yet that’s in the works.

I was driving on the expressway. My car Went into limp mode it didn’t stall completely out, but I was not able to accelerate any eventually the wheel became tight. every light came on.. I made it safely off the expressway. My car would not start the ODB port is not reading. I’ve taken it to several mechanics all of them say that it’s my PCM. They said my PCM needs to be reprogrammed. There’s currently an active recall from my exact car but when I search my vin It tells me I have no active recalls.

The engine coolant over temperature light came on and i was forced to pull off the side of the interstate because the car had lost most of it’s power. It’s my understanding the 1.5 L eco boist engines have a failure where they allow coolant to leak into the cylinder. We had the car looked at, let it cool down and the code cleared and drove home. This happened again and luckily we were close to a family members home and were able to limp the car there with very little power. The car was checked by a mechanic and they could not find a problem. The code was cleared and it drove fine again. Today the car did the same thing after a 30 minute drive and luckily we were close to home and once again limped it back to the house. I will be calling Ford in the morning to have it looked at.

The contact owns a 2016 Ford Fusion. The contact stated that while reversing, the rear-view camera system displayed an unavailable error message. In addition, the contact stated that occasionally the rear-view camera displayed an upside-down image. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part was not available. The manufacturer was made aware of the failure. The failure mileage was approximately 96,000.

engine light turned and, scanned it and code is P0301 Cylinder 1 Misfire detected. Coolant is leaking into the engine. I have looked online and multiple people have had this issue, majority of them taking their vehicles to Ford dealers and being told they need an engine replacement. I have taken my vehicle to a mechanic shop and was told the same thing. my safety was at risk because this issue caused my engine to overheat and the engine would not turn on for a while after. with coolant being mixed in with the oil, it damages the engine and can cause the car to stop being functional while you are still operating it. I am also including a link to a website that has proof that Ford delearships have seen this issue before, are aware of it but do nothing to fix it [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)