There are 36 owner-reported air bags & restraints complaints for the 2002 Ford Mustangin NHTSA's database. These are unverified consumer reports and may not reflect confirmed defects.
TEN MINUTES PRIOR TO AIR BAGS DEPLOYING I COMPLAINED TO MY TWO PASSENGERS THAT MY EYES WERE BURNING. I WAS STOPPED IN TRAFFIC, WITH MY FOOT ON BRAKE IN CENTER LANE IN CITY TRAFFIC, WHEN I HEAR A LOUD BANG AND INSTANTLY BOTH AIRBAGS ON DRIVER AND PASSENGER SIDE DEPLOYED. THE NOISE AND FORCE STARTLED ME TAKING MY FOOT OF BRAKE AND ROLLING FORWARD. THE AIR BAGS BLEW BOTH MY PASSENGER AND MY GLASSES INTO THE BACK SEAT OF CAR. THE PASSENGER BAG WAS SMOKING BADLY AND I QUICKLY PUT DOWN BOTH WINDOWS AND I PULLED OFF STREET INTO SHOPPING CENTER PARKING LOT. THE CAR IN FRONT OF ME WHOM I ROLLED INTO PULLED OVER AS WELL. WE CHECKED BOTH THE FRONT OF MY CAR AND REAR BUMPER OF HER CAR AND BECAUSE NO VISIBLE DAMAGE. I TOOK A PICTURE OF HER BUMPER AND LICENSE PLATE TO SHOW NO DAMAGE. MY PASSENGER IN FRONT SEAT WAS BRUISED FROM AIRBAG AS FOR MYSELF AND THE OTHER PASSENGER WE WERE SHAKEN BY THE EXPERIENCE.
WHILE MY DAUGHTER WAS DRIVING ON A IN TOWN ROAD SHE CAME UPON CONSTRUCTION, ALL TRAFFIC WAS STOPPED BECAUSE THE 2 LANES WERE DOWN TO 1. AS SHE WAS WAITING FOR TRAFFIC TO START MOVING HER BOOT GOT CAUGHT UNDER SEAT LEVER (THIGH HIGH BOOTS FLAP GOT CAUGHT) AND IT MADE HER FOOT SLIP FROM BRAKE, SHE THEN BUMPED INTO THE VAN IN FRONT OF HER, LESS THEN 5MPH AND BOTH WHICH THERE WAS NO PASSENGER OR ANYTHING ON HER SEAT AIRBAGS DEPLOYED DESTROYING HER COLUME. ABSOLUTELY NO FRONT END DAMAGE, NO DAMAGE TO OTHER VEHICLE, CAR STILL RUNS AND SEATBELTS STILL WORK. HAVING IT CHECKED FOR MALFUNCTIONS.
I RECENTLY WAS TRAVELING ON THE INTERSTATE LATE AFTER WORK ON INTERSTATE 10 AT 60 MPH WHEN I WAS STRUCK FROM BEHIND AT A HIGH RATE OF SPEED WHICH CAUSED THE CAR TO SPIN OUT OF CONTROL , HIT A GUARD RAIL AND THROWN INTO ONTO ONCOMING TRAFFIC. AS STATED IN POLICE REPORT. BOTH FRONT AND REAR OF THE CAR SUSTAINED SEVERE DAMAGE HOWEVER NONE OF THE AIRBAGS DEPLOYED CAUSING FACIAL TRAUMA SEATBELTS FAILED, AS IT DID NOT HOLD MY 100 LB BODY IN PLACE.CAUSING INJURY. FROM BEING THROWN ALL OVER THE CAR CAUSING LOSS OF CONCIOUSNOUS. BACK DRIVER SIDE WHEEL AND HUB WAS TORN OFF FROM IMPACT AND AXLE WAS BROKE. CAR HAD 96 K MILES AND WELL MAINTAINED.AND CARED FOR. HOWEVER THIS CAR HAS FAULTY AIRBAGS, SEATBELTS, AMONG OTHER ISSUES THAT CA RESULT IN A HUMAN LIFE!
TL* THE CONTACT OWNS A 2002 FORD MUSTANG. WHILE DRIVING 35 MPH, THE AIR BAGS DEPLOYED WITHOUT WARNING OR IMPACT. THE STEERING WHEEL AND DASHBOARD WERE DAMAGED DUE TO THE DEPLOYMENT. THE CONTACT TOOK THE VEHICLE TO AN AUTO REPAIR FACILITY WHERE IT WAS DIAGNOSED AS AN AIR BAG FAILURE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN WAS UNKNOWN. THE FAILURE MILEAGE WAS 115,000.
THERE WAS A VEHICLE IN FRONT OF ME. BOTH VEHICLES WERE TRAVELING AT THE SAME SPEED. THE CAR IN FRONT OF ME ANCHORED THE BRAKES. I WAS 3 CAR LENGTH BEHIND. TH ABS FAILED AND DID NOT ALLOW THE BRAKES TO RESUME. WE HIT THE BACK END OF THE CAR IN FRONT AT 35MPH. THE PASSENGER SEATBELT BROKE ENDING MY FIANCE HEAD INTO THE WINDSHIELD. THE AIRBAGS DID NOT DEPLOY CAR WAS TOTALED AND THE TOYOTA DID NOT HAVE A SCRATCH: MYSELF AND MY GIRL ARE BOTH INJURED. I PURCHASED THIS CAR 5/14. I BELIEVE THERE MAY NOT BE AIRBAGS AND I ALSO THINK THIS CAR ESCAPED HAVING TO HAVE A SALVAGE TITLE. WE ARE UPSET TO SAY THE LEAST. AS IT IS ONE THING BUT TO PUT A CONSUMERS LIFE AT RISK IS ANOTHER. THIS IS THE SECOND CAR FROM THIS DEALER SINCE MARCH 2014 THAT WE HAD BEEN GIVEN A DEATH TRAP. *TR
PASSENGER SIDE SEAT BELT HAS ALWAYS BEEN SLOW TO RETRACT. NOW IT WILL NOT RELEASE AT ALL. DEALER REFUSES TO FIX OR REPLACE AS A DEFECT. WILL CHARGE OVER $500 TO FIX. THE VEHICLE HAS NEVER BEEN IN AN ACCIDENT, HAS BEEN TAKEN CARE OF, AND HAS NOT BEEN ABUSED AS THE CAR HAS LESS THAN 83K MILES. I THOUGHT SEAT BELTS WERE GUARANTEED FOR THE LIFE A VEHICLE! *TR
TL* THE CONTACT OWNS A 2002 FORD MUSTANG. THE CONTACT STATED THAT THE PASSENGER SIDE SEAT BELT RETRACTOR WAS JAMMED. THE SEAT BELT WOULD NOT MOVE AND THE CONTACT FELT THAT IT WAS A SAFETY ISSUE THAT THE MANUFACTURER SHOULD REPAIR. THE VEHICLE WAS NOT REPAIRED. THE DEALER WAS NOT NOTIFIED. THE MANUFACTURER WAS NOTIFIED AND STATED THAT THERE WERE NO KNOWN SIMILAR FAILURES. THE FAILURE MILEAGE WAS 50,000.
REAR PASSENGER SEATBELT DOES NOT RETRACT; UNUSABLE. *TR
WE HAVE HAD A 2002 FORD MUSTANG FOR ONE YEAR. THE PASSENGER SEAT BELT WILL NOT FUNCTION PROPERLY. IT WILL NOT COME OUT ALL THE WAY MAKING IT USELESS. I HAD THE DEALERSHIP LOOK AT IT. IT WAS FIXED FOR APPROXIMATELY A WEEK. IT IS NOW UNUSABLE AGAIN. FROM MY SEARCH ON THIS ISSUE THERE SEEMS TO BE A LOT OF COMPLAINTS ABOUT IT. WHY SHOULD I PAY FOR A NEW ASSEMBLY FOR SOMETHING THAT OCCURS FREQUENTLY WITH SIMILAR CARS AND IS NOT BEING TAKEN CARE OF BY FORD. *TR
TL*THE CONTACT OWNS A 2002 FORD MUSTANG GT. WHILE DRIVING AT 62 MPH, THE CONTACT LOST CONTROL WHEN TRYING TO AVOID A DEER ON THE ROAD. THE VEHICLE THEN FLIPPED OVER WHEN THE SEAT BELTS BROKE FROM THE LATCH. THE VEHICLE WAS TOTALED AND THE CONTACT SUSTAINED INTERNAL BLEEDING, TORN LIGAMENTS TO THE SHOULDER AND ARMS AND BRUISING. A POLICE REPORT WAS FILED. THE VEHICLE HAD NOT BEEN INSPECTED WHEN THE COMPLAINT WAS FILED. THE VIN WAS UNAVAILABLE AT THE TIME OF THE COMPLAINT. THE CURRENT AND FAILURE MILEAGES WERE APPROXIMATELY 122,000.
2002 MUSTANG SEATBELTS DO NOT FUNCTION PROPERLY, WILL NOT RETRACT, AND CAN NOT PULL OUT. THAT MEANS THAT IT CAN NOT BE USED. I HAVE TALKED TO MAY PEOPLE THAT HAVE TOLD ME THIS IS A COMMON PROBLEM WITH THE MUSTANG. ANY INFO WOULD BE HELPFUL. *TR
-----ORIGINAL MESSAGE----- SENT: 4/20/2009 10:39:26 PM SUBJECT: VEHICLE SERVICE ISSUES FORD MOTOR COMPANY MAIN TOPIC: VEHICLE SERVICE ISSUES EMAIL QUESTIONS: DEAR SIR OR MADAM, I AM WRITING TO FORD BECAUSE I HAVE A COMPLAINT ABOUT THE SAFETY OF MY 2002 FORD MUSTANG GT. MY FORD MUSTANG'S SEATBELTS DO NOT AND HAVE NOT WORKED PROPERLY SINCE I HAVE OWNED THE CAR; THEY WILL NOT RETRACT PROPERLY AND HANG UP, I AM CONSTANTLY HAVING MESS WITH THEM SO THEY CAN BE USED. I HAVE OWNED FOUR OTHER MUSTANGS (FOX AND SN95 CARS) AND THREE HAD SIMILAR PROBLEMS, I ALSO HAVE A FRIEND WITH A 2001 MUSTANG COBRA WHICH ALSO HAS DEFECTIVE SEATBELTS. I PURCHASED MY CAR SEVERAL YEARS AGO AND IT ONLY HAD 36,000 MILES ON IT, THE CAR HAD BEEN GARAGE KEPT AND BABIED AS I HAVE DONE ALSO. MY CAR CURRENTLY HAS 70,000 MILES ON IT. I BELIEVE THE FAULTY SEATBELTS IN MY MUSTANG AND MY FRIEND'S COBRA COULD CAUSE SERIOUS INJURY OR DEATH TO AN OCCUPANT IF INVOLVED IN A COLLISION. THIS PROBLEM IS OFTEN MENTIONED ON FORD MUSTANG FORUMS AND I HAVE QUESTIONED MY DEALER WHERE MY CAR IS REGULARLY SERVICE (MATHEWS FORD, IN NEWARK, OHIO). THIS PAST WINTER WHILE DRIVING THE CAR I HAD A DEER RUN OUT IN FRONT OF ME, I PUSHED THE BRAKES TO THE FLOOR WHICH CAUSED MY GIRLFRIEND TO ALMOST HIT THE DASH BECAUSE HER SEATBELT DID NOT OPERATE PROPERLY. I AM ASKING THAT THE FORD MOTOR COMPANY REPLACE THIS SERIOUS SAFETY ISSUE IN MY FORD MUSTANG, BOTH SEATBELTS ARE FAULTY WITH THE PASSENGER BELT BEING THE WORSE. I HAVE OWNED MANY CARS IN MY LIFE AND NEVER HAD FAULTY BELTS LIKE FORD MUSTANGS SEEM TO HAVE. I BELIEVE A REPUTABLE MANUFACTURE LIKE FORD MOTOR COMPANY SHOULD REMEDY THE SITUATION AND NOT ALLOW MYSELF OR MY PASSENGERS TO RISK BODILY INJURY OR DEATH BECAUSE OF A MALFUNCTION ON MY SEATBELTS. PLEASE CONTACT ME IF YOU HAVE ANY QUESTIONS. *TR
TL*THE CONTACT OWNS A 2002 FORD MUSTANG. HE STATED THAT SINCE THE DATE OF PURCHASED HE NOTICED THAT THE SEAT BELT RETRACTORS WERE DEFECTIVE. HE HAS NOT TAKEN THE VEHICLE TO THE DEALER. HE WILL NOT HAVE THE FAILURE REPAIRED, HE WILL SELL OR TRADE IN THE VEHICLE. THE FAILURE MILEAGE WAS 62,000 AND THE CURRENT MILEAGE WAS 7400. UPDATED 5/17/2010 * CN UPDATED 06/17/10*JB
SEATBELT RETRACTORS DO NOT RETRACT OR RELEASE SAFETY BELTS. BELTS CONSTANTLY BECOME TWISTED AND WILL NOT RETRACT PROPERLY; OR THEY GET JAMMED AND WILL NOT RELEASE SO IT CAN BE BUCKLED. *TR
DRIVING ON HIGHWAY, RAINING, CRUISE CONTROL ON, LOST CONTROL OF VEHICLE, HIT TREE HEAD ON. AIRBAGS DID NOT DEPLOY. *TR
I WAS IN A HEAD ON COLLUSION AT ABOUT 65 MILES PER HOUR, MY CAR WAS TOTALED AND THE AIRBAGS DID NOT DEPLOY. *TR
MY DAUGHTER, WHILE DRIVING OUR 2002 FORD MUSTANG, STOPPED BEHIND A TRUCK AHEAD OF HER THAT WAS STOPPED AT A STOP SIGN. THE TRUCK PULLED FORWARD AS IF TO GO, THEN STOPPED SUDDENLY IN FRONT OF HER. SHE RAN INTO THE BACK OF HIS TRUCK GOING LESS THAN 5 MPH AND HER AIRBAGS DEPLOYED. *JB
THE SEAT BELTS ON MY 2002 MUSTANG GT BROKE, THIS HAS BEEN AN ONGOING PROBLEM AS I'VE ASKED OTHERS ABOUT THEIRS. THE RATCHET MECHANISM STOPS WORKING AND / OR THE SEAT BELTS BECOME ENTANGLED SEVERELY IN THE MECHANISM AND FAIL TO WORK ANYMORE, RESULTING IN REPLACING THE RATCHETING MECHANISM AND SEAT BELT. I BROUGHT MY CAR TO A FORD SERVICE CENTER TO SEE IF THEY OFFERED A FIX AND WAS TOLD THEY DO NOT AND THAT MY WARRANTY WAS EXPIRED. THIS IS A SAFETY CONCERN ESPECIALLY WHEN SO MANY MUSTANG OWNERS HAVE THE SAME PROBLEM. *JB
FRONT SEAT BELT RETRACTORS DON'T WORK MOST OF THE TIME RESULTING IN LOOSE FIT. SEATBELT EVENTUALLY RETRACTS AFTER DRIVING FOR A PERIOD OF TIME. DEALER OFFERED TO INSTALL SOME SORT OF KIT FOR A HEFTY PRICE. IT SEEMS THIS MAY BE A COMMON COMPLAINT ON FORD VEHICLES. THIS IMPORTANT SAFETY FEATURE SHOULD NOT FAIL DURING THE LIFE OF THE VEHICLE.
2 DOOR FORD MUSTANG CONVERTABLE WAS INVOLVED IN A MOTOR VEHICLE ACCIDENT WITH ANOTHER CAR ON SATURDAY 7/23/05 WITH 3 PEOPLE INJURED IN THE MUSTANG. THE AIR BAGS DID NOT DEPLOY AT ALL
Showing 1–20 of 36 complaints
Complaints are unverified consumer reports submitted to NHTSA. A high complaint count may reflect vehicle popularity, not defect severity. Data sourced from NHTSA public records.
Data synced from NHTSA on Apr 25, 2026