2021 Ford Transit Visibility & Wipers Problems

The contact owns a 2021 Ford Transit. The contact stated that while parked and having an oil change sticker applied to the top of the driver's side windshield, the glass detached half an inch and water had since entered the vehicle through the crack. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was 92,000.

NHTSA has already made a recall for some Ford transit models with this issue. See Campaign #25V168000 Summary Ford motor company (ford) is recalling certain 2022-2023 transit vehicles previously repaired incorrectly under recall number 22v-791. The heating, ventilation, and air-conditioning (hvac) system's controls, including those for defog and defrost, may become inoperative. Safety Risk Loss of the ability to control the defrost or defog function decreases the driver's visibility under certain driving conditions, increasing the risk of a crash. We have had this same issue with a 2021 Ford Transit thats not included in the recall. Total loss of all HVAC controls found to be caused by a faulty control module.

Sun visors become exceptionally stiff and cannot no be dropped to protect from glaring sun. This creates a driving distraction. The visors reach a point where they are so tightly frozen that an effort to lower them causes the sun visor mount to sheer off. Now I have no working sun visors. Ford says it's not a reported issue, but that's not true at all. See this string from Ford Transit USA Forum. [XXX] There are many other reports of the problem. Ford dealers say it's not a warranty or recall issue. Some people have had the sun visors replaced, but the defect shows up again. There is definitely a design and manufacturing issue that creates a very serious safety issue. Try driving into the sun without a visor! It's blinding and extremely dangerous. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)