2002 Ford Windstar Body & Structure Problems

The van took off without my control and the brakes stopped working and the fuel system it caused me to have two accidents within a week of each other

The driver and passenger side sliding doors tend to not open or close correctly sometimes you have to manually pull them open or they do not completely close and you have to bump the back end of it to close right

TL* THE CONTACT OWNS A 2002 FORD WINDSTAR. THE CONTACT NOTICED THAT THERE WAS WATER ENTERING INTO THE VEHICLE FROM THE FRONT WINDSHIELD. IN ADDITION, THE TRIM BY THE FRONT WINDSHIELD AND FRONT FRAME ON THE PASSENGER SIDE WERE RUSTING. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER AND DEALER WERE NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 125,000. THE VIN WAS NOT PROVIDED.

TL* THE CONTACT OWNS A 2002 FORD WINDSTAR. THE CONTACT STATED THAT THE SUBFRAME WAS RUSTED OUT. THE VEHICLE WAS NOT TAKEN TO A DEALER FOR DIAGNOSTIC TESTING OR REPAIRS. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS NOT AVAILABLE.

FORD HAD PUT THE BRACKETS ON THE REAR AXLE. THESE FAILED. REAR AXLE CRACKED. ALMOST CAUSING MY FAMILY TO CRASH INTO TREE

DRIVING ON HWY 49 DRIVING APPROXIMATELY 40 MPH WHEN I LOST CONTROL WITH MY CHILDREN IN THE CAR. LUCKILY WE CAME TO A STOP OFF THE HWY. I COULD SEE MY TIRE WAS ALMOST SIDEWAYS AND BLOWN. MY FINANCE PICKED US UP AND SAID THE AXLE HAD SNAPPED AND TOOK A PICTURE. IT IS SATURDAY AND I'M WITHOUT A CAR. I FOUND OUT THIS WAS RECALLED. I JUST WANT TO MAKE SURE FORD WILL FIX THE ISSUE AND IN A TIMELY MANNER SINCE I HAVE NO OTHER CAR.

TL* THE CONTACT OWNS A 2002 FORD WINDSTAR. THE CONTACT STATED THAT THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 11V030000 (STRUCTURE). THE VEHICLE WAS REPAIRED; HOWEVER, THE VEHICLE FAILED THE ANNUAL SAFETY INSPECTION. THE SAFETY INSPECTOR DIAGNOSED THAT THE SUBFRAME AND BUSHINGS FRACTURED. THE VEHICLE WAS DRIVEN TO A COLLISION SHOP WHERE IT WAS DIAGNOSED THAT THE SUBFRAME WAS CRACKED. THE VEHICLE WAS DELIVERED TO THE DEALER, BUT NOT DIAGNOSED NOR REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 170,000. UPDATED 10/04/16*LJ *TR

HUSBAND WAS GOING TO WORK IN EARLY MORNING AND HAD JUST SLOWED AS HE EXITED HIGHWAY, WENT OVER FIRST SET OF RAILROAD TRACKS AT SPEED LIMIT, THEN THE FRONT END OF VAN RAISED INTO THE AIR ABOUT A FOOT THEN SLAMMED DOWN AS HE CROSSED THE SECOND SET OF TRACKS AND HE LOST CONTROL. HE HAD NO BRAKES OR STEERING AND THE VAN CRASHED INTO A CURB BEFORE STOPPING. IT NARROWLY MISSED GOING UNDER A SEMI-TRUCK. IT TOOK SEVERAL HOURS TO BE TOWED TO FORD DEALER AND MISSING AN UNPAID DAY OF WORK, OUR INSURANCE SECURED A RENTAL CAR SINCE FORD REFUSED TO DO SO. THE 2002 WINDSTAR HAD BEEN PREVIOUSLY REPAIRED UNDER THE 2011 REAR AXLE RECALL 10S13 AND SUBFRAME 11S16 PASSED INSPECTION AT THAT TIME, BUT BOTH APPEARED TO HAVE FAILED IN THIS INSTANCE. THIS FAILURE CAUSED OVER $3000 IN COLLATERAL DAMAGE TO THE STEERING AND EXHAUST SYSTEMS THAT FORD SAYS WILL BE OUR FINANCIAL RESPONSIBILITY IF IT CAN EVEN BE FIXED DUE TO MANY PARTS NO LONGER BEING PRODUCED.THOSE WOULD NEED TO BE FOUND THROUGH SALVAGE OR AFTERMARKET SOURCES. THEY HAVE ONLY OFFERED TO REPAIR THE FAILED SUBFRAME ISSUE AND POSSIBLY THE RECALLED REAR AXLE. WE RECENTLY LEARNED AFTER THIS ACCIDENT THAT THERE WAS A RECALL 15S27 ON THE PRIOR AXLE RECALL REPAIR FOR INCORRECTLY INSTALLED BRACKETS. WE RECEIVED NO NOTIFICATION OF THIS RECALL FROM LATE 2015 TO HAVE THE AXLE FIXED PROPERLY. FORD HAS OFFERED TO BUY BACK THE VAN FOR $1339, WHICH APPEARS TO BE SUBSTANTIALLY LESS THAN WHAT WAS OFFERED FOR BUY BACKS IN 2011 WHEN THE INITIAL RECALL WAS DONE. OUR VAN ALSO HAD ABOUT 40,000 FEWER MILES ON IT THAN VANS OF THE SAME AGE AND MAKE, BASED ON AN AVERAGE OF 15,000 MILES A YEAR. WE HAVE OWNED THIS VAN SINCE 2002 AND BEEN AT OUR SAME ADDRESS FOR 10 YEARS, SO OUR LACK OF NOTIFICATION ABOUT THIS LATEST RECALL IS UNACCEPTABLE. FORD APPEARS NEGLIGENT BOTH IN DEALING WITH A DANGEROUS STRUCTURAL ISSUE AND NOTIFYING OWNERS OF RECALLS TO FIX IT.

TL* THE CONTACT OWNS A 2002 FORD WINDSTAR. THE CONTACT STATED THAT WHILE AT AN INSPECTION LOCATION, THE MECHANIC DIAGNOSED THAT THE FRONT PASSENGER'S SIDE SUB FRAME HAD FRACTURED DUE TO CORROSION AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS PREVIOUSLY REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 11V030000 (STRUCTURE). THE FAILURE MILEAGE WAS 40,000.

THEY HAD A RECALL IN 2011 WHERE THEY PUT SUPPORT BRACKETS ON THE REAR AXLES. MINE DID HAVE THE BRACKETS PUT ON AND RIGHT BEHIND THE BRACKET THE AXLE STILL BROKE DRIVING DOWN THE STREET AT 40 MPH WHERE WE ALMOST HIT ANOTHER CAR WITH CHILDREN INSIDE HER AND MY VEHICLE. FORD SAID THE BRACKETS ARE ONLY WARRANTIED FOR 12 MONTHS. THESE VANS DO NOT NEED BRACKETS THEY NEED NEW AXLES. *TR

TL* THE CONTACT OWNS A 2002 FORD WINDSTAR. THE CONTACT STATED THAT WHILE DRIVING AT UNKNOWN SPEEDS, THE DRIVER HIT A BUMP IN THE ROAD AND THE VEHICLE MADE A CRACKING NOISE. UPON INSPECTION, IT WAS FOUND THAT THE PASSENGER REAR WHEEL WELL WAS DAMAGED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 166,000.

SLIDING SIDE DOORS AND REAR WHEEL WELLS RUSTING FROM BOTTOM UP. THERE IS A DRAMATIC AMOUNT OF RUST. WORRIED ABOUT STRUCTURAL INTEGRITY OF DOORS IN CASE OF A SIDE-ON COLLISION. THIS IS TRUE FOR BOTH THE WINDSTAR AND FREESTAR. *TR

BROUGHT IN VAN FOR RECALLS 09S09, 10S13 AND 11S16. THIS WAS FOR THE SUBFRAME ISSUES AND SPEED CONTROL SWITCH. SPEED CONTROL SWITCH WAS SUPPOSED TO ADDRESS LEAKING BRAKE FLUID. BRAKE FLUID STILL LEAKING AND NOW DEALERSHIP IS CHARGING ME FOR BRAKE SWITCH REPAIR AND BLEEDING OF BRAKES. ALSO ABS LIGHT CAME ON AFTER SERVICE AND NOW DEALERSHIP SAYS ABS SENSOR NEEDS TO BE REPLACED. I BELIEVE THESE ARE ALL RELATED TO ORIGINAL RECALL BUT DEALERSHIP SAYS NO. *TR

RIGHT REAR WHEEL WELL BODY PANEL ROTTED A HOLE THAT EXTENDS INTO THE SLIDING DOOR ROLLER AREA AND INTERIOR TO THE SEALS OF THE VEHICLE. WHILE THIS HAS NOT CAUSED AN ACCIDENT, I AM CONCERNED ABOUT THE INTEGRITY OF THE SLIDING DOOR AND PROTRUSION INTO THE PASSENGER CABIN. *TR

TL* THE CONTACT OWNS A 2002 FORD WINDSTAR. THE VEHICLE WAS INCLUDED IN THE RECALL UNDER NHTSA CAMPAIGN ID NUMBER: 11V030000 (STRUCTURE: FRAME AND MEMBERS: UNDERBODY SHIELDS) AND WAS REPAIRED. AFTER THE REPAIR, THE CONTACT HEARD A BANGING NOISE IN THE FRONT END OF THE VEHICLE WHILE DRIVING APPROXIMATELY 35 MPH. THE CONTACT INSPECTED THE VEHICLE AND NOTICED THAT THE CONTROL ARM WAS DETACHED FROM THE SUB FRAME AND THAT THE SUB FRAME WAS CORRODED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND ADVISED THE CONTACT THAT THE REPAIR WAS NOT COVERED UNDER THE RECALL. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 126,000.

MY WINDSTAR WENT TO A FORD DEALERSHIP A FEW MONTHS AGO FOR THE SUBFRAME RECALL AND REAR AXLE RECALL. IT WAS SAID TO BE IN GREAT CONDITION AND FITTED WITH THE REPAIR KITS. SUBSEQUENTLY, MY HUSBAND WENT UNDER THE CAR FOR UNRELATED REASONS AND SAW THE SUBFRAME BRACKET WAS NOT HOLDING ANYTHING BECAUSE THE PASSENGERS SIDE SUBFRAME WAS RUSTED AWAY. WHEN HE TOOK IT TO THE LOCAL DEALERSHIP THE MECHANIC STATED THAT IT SHOULD BE LEFT WITH HIM BECAUSE IT WAS NOT SAFE TO DRIVE. MY HUSBAND REQUESTED THEY REMOVE THE BACK AXEL BRACKET WHICH THEY DID ONLY TO REVEAL A CRACK IN THE AXEL. WE WERE TOLD BY SEVERAL EMPLOYEES THAT IT SHOULD BE REPLACED. HOWEVER THE DEALERSHIP CONTACTED FORD DI DEPT WHO REJECTED THE CLAIM BASED ON THE FACT THAT IT WAS POOR WORKMANSHIP OF THE DEALERSHIP AND THE DEALERSHIP BLAMES FORD. NEEDLESS TO SAY THEY GAVE ME BACK MY CAR WITH A RUSTED SUBFRAME AND CRACKED AXEL STATING THAT IT WAS IN FACT REPAIRED TO FORDS STANDARD. MY HUSBAND HAS PICTURES OF BOTH THE SUBFRAME W KIT AND AXEL. IT IS DIFFICULT TO UNDERSTAND HOW FORD CAN DEEM IT SAFE TO DRIVE? IN ADDITION TO THE ORIGINAL RECALL, I BELIEVE FORD IS COVERING UP THE DEFECT AND ATTEMPTING TO GET AWAY WITH PUTTING RECALL "KITS" ON CARS THAT MAY BE UNSAFE. I WOULD LIKE TO BE SURE MY CAR IS INFACT SAFE. *TR

TL*THE CONTACT OWNS A 2002 FORD WINDSTAR. THE CONTACT RECEIVED NOTIFICATION OF RECALL NUMBER:11V030000 (STRUCTURE: FRAME AND MEMBERS:UNDERBODY SHIELDS) AND TOOK THE VEHICLE TO THE DEALER; HOWEVER, THE ENTIRE MOUNT WAS COVERED WITH RUST AND THE RECALL REPAIR DID NOT CORRECT THE FAILURE. THE DEALER ADVISED HIM THAT THEY WERE ONLY RESPONSIBLE FOR WHAT WAS INDICATED IN THE RECALL AND OFFERED NO FURTHER ASSISTANCE. THE MANUFACTURER WAS AWARE OF THE FAILURE. NO REPAIRS WERE PERFORMED. THE CURRENT AND FAILURE MILEAGES WERE 130,000.

BACKING OUT OF THE DRIVEWAY THERE WAS A HORRIBLE SOUND, LIKE THE BRAKES STICKING. EMPLOYEE GOT OUT & THE TIRE WAS CUT COMPLETELY AROUND. THE ESTIMATE IS $900 TO REPLACE THE SPRINGS & STRUTS ON BOTH SIDES. I FEEL THIS IS DIRECTLY LINKED TO THE INVESTIGATION & FINDINGS OF THE SALT BELT CORROSION ISSUES, BUT THERE IS NO RECALL FOR THE SPECIFIC COMPONENTS EFFECTED ON THE VEHICLE. *TR

TL* THE CONTACT OWNS A 2002 FORD WINDSTAR. THE CONTACT STATED THAT THE VEHICLE WAS INSPECTED UNDER NHTSA CAMPAIGN ID NUMBER: 11V030000 (STRUCTURE: FRAME AND MEMBERS: UNDERBODY SHIELDS) AND THE CONTACT WAS ADVISED THAT THERE WAS NO SIGN OF CORROSION OF THE SUB FRAME AND MEMBERS HOWEVER, THE ENGINE MOTOR MOUNT WAS FOUND TO BE SEVERELY CORRODED AND CRACKED. THE DEALER WAS UNABLE TO GUARANTEE THAT THE RECALL REPAIR WOULD BE EFFECTIVE TO THE FAILURE. THE MANUFACTURER WAS THEN CONTACTED AND ADVISED THAT BECAUSE THE RECALL DID NOT INCLUDE THE ENGINE MOUNT, THEY WOULD NOT ASSIST. THE FAILURE MILEAGE WAS 84,526 AND THE CURRENT MILEAGE WAS 86,000.

MY 2002 FORD WINDSTAR MINIVAN DRIVER SLIDING DOOR WONT OPEN AND DOOR LOCKS WONT CROSS OVER AT TIMES CAUSE SAFETY ISSUE FOR MY CHILD IF THERE WAS A FIRE OR SOMETHING NOBODY COULD GET OUT THAT DOOR IV SEEN NUMEROUS ISSUES ON-LINE WITH OTHER PEOPLE ABOUT THERE DOOR AND DOOR LOCKS ON THERE 2002 WINDSTAR I HOPE SOMEONE WILL LOOK IN TO THIS ORDER A RECALL OF THE BAD PARTS OF THE LOCKS AND LATCHES. *TR