2022 Genesis G90 Complaint Log

About every 45 days the car will not turn off. Safety items like the rear view camera will not work. The main viewing screen will go dead. I called the dealership. They said this was a common problem with my car. The only fix is to attempt a full system reboot with a paper clip. This has now happened three times to me. Once the car started without me pushing the start button. Twice while I was driving.

Seat memory #1 was working when I purchased the vehicle on 9/30/2021. Meaning as I got into and started the vehicle the seat automatically went into the correct driver's position to safely drive the vehicle. It was later learned that one of the options on the vehicle was an easy out feature. Meaning the seat would move back all the way so the driver could easily exit the vehicle. The seat at this time did not go back all the way. So, the dealership installed the new part on April 6, 2022, to correct the easy out feature. After the new part was installed the seat memory for #1 would not work at all as before. Meaning the seat would not go into the number #1 position to drive the vehicle safely. Also, the new part after the installation did not correct the easy out situation either meaning the seat will not move all the way back at all for an easy out. Now when I get out of the vehicle, I have to manually repeat manually move the seat all the way back and down to force myself repeat force myself to hit the number #1 seat position when I get back into the vehicle to reset the seat in order to safety drive the vehicle. The dealership has said per Genesis the seat is operating as designed. I was not informed of this design flaw when I purchased the vehicle and if I was, I never would have purchased the vehicle.

Hello. We came within one foot of running over a jogger and had pedestrian avoidance activated. I read the owners manual and found disclaimer that PA does not work in dark and for other scenarios. The PDA is essentially a daytime pedestrian avoidance and does not work half the day. Indeed many other safety features such as lane keep assist do not perform as sales people disclosed. There needs to be much better disclosure (such as with medications) about limitations of new safety features. I specifically said the reason I was buying a car was to update safety, especially PDA to avoid my grandkids, bikes and joggers. I was not fully disclosed. Many might trade-in cars to update to new features to include those who can barely afford a new car. Then become trapped due to "drive off the lot" depreciation and cannot afford a car which does perform as needed. They may be better served by waiting another year or so until PDA etc would perform as they should. I am blessed and can afford to withstand the "hit." Agree that safety features are a step in the right direction and is new territory for regulation We must in my opinion have regulations for full disclosure of safety features limitations before a sale is made. We do not all read the owner's manual before purchase and do rely on truthful sales people. Safety is not a "buyer's beware" territory. The car I purchased happened to be a Genesis, but I think this is a problem across many manufacturers. I used to do forensic pathology and know fully well what traffic safety is about. Thank you for listening. I am not writing this for any personal reason as this was a near miss with no damage done. This I think is a general problem and just wanted for your agency to have increased awareness. [XXX] MD INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).