2023 Genesis G90 Complaint Log

fuel smell Cannot make a service appt until June 2026 - at the earliest

Seatbelt disengage on its own. I noticed my seatbelt disengaged the other day while I was in a drive thru. I was not driving at the moment I was waiting in the line. I know the seatbelt had been latched prior to it unlatching. I mentioned it to my husband and he said the same thing recently happened to him. Upon research I noticed this may be common with Hyundai.

Similar to the GV80 issue, when the vehicle decelerates from 80 to 70 there is a loud whining noise coming from the vehicle.

on Thursday 10/24/2024 I went to use my car which was parked in my garage and although the car was unlocked none of the doors would open. The car was completely dead and I had used it just several days before. Nothing would open doors, trunk no response from the key fob. A tow truck had to be called and the truck dragged the car out of the garage and placed dolly wheels on the front and towed from the rear to a Genesis dealer. My concern this electrical problem locked the car if a child was in the rear the only way to get the child out would be to break a window and then entry through the broken window as well as exit. The included metal key would not open the door and no access to the trunk or under the hood. The doors are electronic and power operated

PROBLEM: It has happened multiple times (about 20-25 times since the purchase of the vehicle in November 2022), always while having the engine running from a stop (variable stop length); when pressing the gas pedal to re-initiate the running, the car doesn't respond to the pressure on the gas pedal for 1-2 seconds and usually responds again during the uninterrupted pressing of the gas pedal. It has usually happened, more frequently than not, while turning the car left or right with normal immediate initial response but 2-3 seconds later has a similar type of unresponsiveness lasting 1-2 seconds. Has been alarming to me as in several occasions vehicles have been driving against me and being afraid of a “T-bone collision”. On [XXX] I brought the car for selective Oil & Filter change (my choice) and to address such problem but Tony Vrenna informed me that the issue had to be addressed by “GENESIS DIAGNOSTICS” and I was given the Telephone Number to call and make an appointment. George, from Rick Case Genesis (Broward County, Florida), was the person taking care of such call and he did give me an appt for [XXX] and to bring the car to SERVICE (again) and talk to Tony Vrenna that day. The car was left overnight at Rick Case and checked but George could not document the problem himself and the car was returned to me. I was not advised about any further check regarding this problem as "there are no recalls thus far". I did then report the problem once to Genesis after being invited to a survey but no eventual call back or response thus far. The problem has continued to occur in occasional instances. I have not reported the problem to the police or to insurance representatives. I have not seen any warning lamps, messages or other accompanying symptoms or signs of the problem prior, during, or after the failure. It makes sense that the fuel pump failure previously recalled in multiple Genesis 2022 and 2023 model years might presumably be the cause. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)