2017 GMC Acadia Complaint Log

Violent shifting in the transaxle when vehicle is shifting between lowers gears. Transaxle causing a shuddering vibration on inclines. It feels like the engine is misfiring, but it is the torque converter/transmission/transaxle failing.

The contact owns a 2017 GMC Acadia. The contact received notification of NHTSA Campaign Number: 23V334000 (Air Bags); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. The manufacturer was not made aware of the issue. VIN tool confirms parts not available.

Shift to park warning, while the vehicle is parked

A recall was issued for my car in May ‘23. I have called our local GMC dealer and they explain they do not have the parts. I called GMC recall dept and they say that they are trying to get the parts. But they do not give a timeline at all. This is very frustrating. GMC doesn’t seem to care enough about their customers.

The contact owns a 2017 GMC Acadia. The contact received notification of NHTSA Campaign Number: 23V334000 (Air Bags); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2017 GMC Acadia. The contact received notification of NHTSA Campaign Number: 23V334000 (Air Bags); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

THE ERROR 'SHIFT TO PARK' CONTINUOUSLY SHOWS UP ON THE DASH AREA AFTER I HAVE SHIFTED TO PARK. ALL ELECTRONICS THAT I CAN SEE STAY ON. I AM NOT SURE IF OTHER ELECTRONICS THAT I CAN'T SEE STAY ON. THE VEHICLE ENGINE WILL TURN OFF WITH THIS MESSAGE LIT, BUT I CANNOT LOCK THE DOORS.

My sound no longer works, the radio is constantly going out now I have no sound, no blinker clicks, no emergency notification warnings, no door chime, nothing.

I was traveling at the posted speed limit of 80 mph on [XXX] in South Dakota at [XXX] and the GMC Acadia was working without any issue when all of a sudden various warnings flashed on the dashboard with one of them being power saver mode engaged. Within about 3 minutes various other warnings flashed and the vehicle motor turned off along with all of the electrical systems. Luckily, I was able to maneuver the GMC Acadia to the shoulder of the highway safely. The vehicle would not start and for about a minute or so we were trapped in the Acadia. We could not unlock the doors or wind down the windows until I pressed the start/stop bottom several times. Onstar did not work either. Once we could get out of the Acadia, my wife called 911 and in roughly 20 minutes or so, a police officer arrived at our location. We also called AAA and had a tow truck take the broken down GMC Acadia to a garage for repairs. It turns out that the alternator went bad and rendered our GMC Acadia useless in roughly 3 minutes from the initial warning. There was absolutely none of the tell tale warnings of a bad alternator. We did not see or observe any dim lights, hesitating starts or any other things associated with a bad alternator prior to the 3 minute warning before the vehicle completely was inoperable. We are very lucky to be alive. If [XXX] was more congested with traffic at the time of this incident, we might have been serious injured if not killed. IMO this GMC Acadia is a death trap. This vehicle warns the driver when the key fob’s battery is low many weeks before it needs to be replaced. It should warn you more than 3 minutes if not several hours prior to the vehicle being completely immobilized. It should be noted that the check engine light came on several hours before this incident and I called Onstar and they ran the diagnostics and returned a P0420 code which is related to emissions. The check engine light turned itself off about 1 hour before incident. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Shift to Park Warning Had parts replaced on 7/20/20 Mileage was 54842 Now having same problem Shift to Park Warning 8/15/24 Mileage 73088

The contact owns a 2017 GMC Acadia. The contact received notification of NHTSA Campaign Number: 23V334000 (Air Bags) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2017 GMC Acadia. The contact received notification of NHTSA Campaign Number: 23V334000 (Air Bags) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

I don’t know specifically what component but feels like drive stuff. Yes it is available for inspection upon request. Driving during acceleration while entering highway vehicle started to surge or shutter almost total loss of vehicle acceleration and slowed down almost causing the vehicle behind me to hit rear of my vehicle. Mechanic says transmission issue and can be reproduced at times. Symptoms are gradually getting worse. No light other than tire pressure sensor.

The contact owns a 2017 GMC Acadia. The contact received notification of NHTSA Campaign Number: 23V334000 (Air Bags) however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

I keep getting a message for Shift to Park when my car is already parked. My battery keeps draining for no reason even through my battery is good. I could be driving and my truck just shuts off without warning and my battery dies. Then when it shuts off all these other lights comes on. I have to let it sit for a second then it starts back up. This has been going on for months. I took it to the dealership and they ran all type of test and couldn’t figure out why it was doing it.

The transmission in the car failed. These failures are a known problem with this vehicle and while attempting to get assistance from GM, they refused to offer any assistance, compensation or otherwise. I understand the transmissions in these models are part of a larger inquiry. I would like to be compensated for having to have the transmission completely rebuilt after less than 7 years of ownership. GM has known and willingly decided not to repair these. While outside of warranty, this is clearly a design and manufacturing flaw.

In the last couple of weeks my car has started to alert me to “shift into park” when I have already put the car in park. Sometimes it will resolve on its own or I will have to turn it back on and put in drive then back in park to fix. I researched this and found it is a recall for my year of car but did not show when I entered VIN.

This model is know for transmission shudder and you put out a memo. I brought the car back under warranty and said it was fine. Now it needs what the memo said and torque converter. Car is out of warranty and they want to charge full price. There should be a recall on this model

The contact owns a 2017 GMC Acadia. The contact received notification of NHTSA Campaign Number: 23V334000 (Air Bags) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2017 GMC Acadia. The contact stated that after parking the vehicle and shifting to park(P), the vehicle failed to shut off when the START/STOP button was pressed. The cause of the failure was not yet determined. The manufacturer and local dealer were contacted regarding the failure, but no assistance was offered. The failure mileage was 36,000.

After putting the car in Park and shutting off the engine, the message “SHIFT TO PARK” appears on the dashboard display and will not allow the vehicle to be locked. This has occurred numerous times since buying the vehicle.

Ppark to shift code

Car displaying "shift to park" when in park. This has already been addressed once during my ownership. The Shifter Assembly was replaced. Car will not turn off with "shift to park" alert. It is now doing it again. This is a well known issue.

2017 GMC Acadia "shift to park" known failure. When you place the vehicle in the park position, mechanically it seems to be in park but the control says shift to park. When traveling long distance from home you can find yourself in a position where you cannot leave your car. You cannot lock it or turn it off properly. This is an ongoing problem known to GM and listed in many Technical bulletins including Bulletin No. 19-NA-206 date September, 2019. A recall should be issued for this problem. We found ourselves stranded hundreds of miles from home with a vehicle we could not shut off or secure. This may cause you to leave your car unattended, unlocked and running if you cannot get it to park and shut down.

GM has had a pending recall for a couple of months minimum on this vehicle for a critical safety component, the airbags. I have a young child and this is our families only car so they should be fixing this immediately. I have had this same recall done on cars I owned in the past (Honda) and it has never taken this long or been an issue.

GMC has been unresponsive in servicing the recall for this vehicle as of 10/08/2024. Local dealers indicate they are waiting for parts - related airbags for servicing the recall. As a result, the car is not able to be sold for a fair market value. It is a 2017 model and we are being impacted financially by the issues with this recall and parts that are still unavailable.

Incident: the drivetrain shudders and experiences hesitation while attempting to accelerate, and car surges forward when breaking due to what seems to be an issue with the tranmission. This present concerns with potential stalling while driving or the car surging into other vehicles. No indicator lights or error codes are displayed. The presence of this problem in multiple GM vehicles is confirmed by service bulletin 18-NA-358. The safety concern related to this defect should warrant a manufacturer recall to fix the know n defective parts. The vehicle has not yet been repaired. Will request to retain defective parts for inspection upon repair.

The contact owns a 2017 GMC Acadia. The contact stated that upon reaching her destination and shifting the vehicle to park, the vehicle failed to recognize that the gear shifter was in park(P). As a result, the vehicle displayed a warning message reading, "Action Required - Please Shift to Park," and the contact was unable to lock the doors until the failure was resolved independently. The vehicle returned to normal functionality, but the failure became a regular occurrence. No warning lights were illuminated. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 44,000.

The contact owns a 2017 GMC Acadia. The contact received notification of NHTSA Campaign Number: 23V334000 (Air Bags) however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

check engine light comes on & simultaneously the A/C will not work. when I first researched there was information stating that the grease GM used in the drive train was too thick resulting in the thermostat not working properly. even though GM first acknowledged they caused the problem they are not issuing a recall to fix the problem. instead they want me to take my car to a dealership & pay approx. $2400 to turn off the sensor

The rear knuckles have a casting defect that does not allow the lower most forward control arm bolt to be tightened fully. This causes the bolt to be 1/8” from being fully tightened. After removing the casting defect you are able to tighten the bolt fully. The bolt broke off in the knuckle causing the tire to point away from the body at a 45 degree angle. If my wife was on the interstate doing 60 when this happened it could have been life threatening but she was only doing about 10 when it snapped.

Shift to park comes on when turning car off

Bought vehicle used/as is from dealer about a month after air bag recall announced in 2023. Found out it is apparently illegal to sell a vehicle with an open recall. Dealer did not disclose the recall and I did not research unfortunately. It's been over a year now since air bag was recalled and still no fix and I live in a very hot state. Should never take this long to fix something so dangerous - FATAL. Lives are possibly at stake!!! Also had to replace temp sensor which cost about $1,000. A/C wasn't working properly. Mechanic said they had to replace the temp sensor. Research shows this is a known issue. Also have had to replace O2 sensors and might have catalytic convertor issue.

Shift to park alert pops up when turning vehicle off. Vehicle is in park. This prohibits the vehicle from turning off. Per my investigation other gmc acadias made in 2017 also have experienced this which results into either prohibiting them from turning their vehicle off or their battery dying. This is a safety hazard because it increases risk of being stranded due to malfunction.

The contact owns a 2017 GMC Acadia. The contact received notification of NHTSA Campaign Number: 23V334000 (Air Bags) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The local dealer was notified of the issue and confirmed that parts were not yet available. The manufacturer was not notified of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

Steering Assist is Reduced due to a faulty thermostat

The contact owns a 2017 GMC Acadia. The contact stated while driving at various speeds, the radio independently switched to different settings. Due to the failure, the speedometer was no longer be visible. The contact stated that the failure caused the driver to be distracted while driving. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The vehicle was not diagnosed or repaired. The failure mileage was approximately 95,000.

The contact owns a 2017 GMC Acadia. The contact received notification of NHTSA Campaign Number: 23V334000 (Air Bags) however, the parts to repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time as the recall notice was received over a year ago. The dealer was contacted and confirmed that the parts were not available for the recall remedy. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

Vehicle shut down while driving and start showing shift to park message had it check and issue keep having shift to park message

There is a big time shudder and the dealer will not believe me because it doesn’t do it for them. They did admit there is a problem but won’t fix it. I did the transmission fluid exchange like they said and still the problem. I see service bulletins for it but no recall. It’s is now out of warranty and I will have to pay for it. This is not right

The contact owns a 2017 GMC Acadia. The contact received notification of NHTSA Campaign Number: 23V334000 (Air Bags) however, the part to do the recall repair was not yet available. The local dealer was contacted, and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

Seatbelt buckles are defective. Unable to latch properly in first 2 rows. In 3 led row seatbelt is also defective. Somehow my daughter got tangled in seatbelt and could not breathe, I was forced to cut seatbelt with scissors. Always had seatbelt problems since purchase. However due to the trauma my daughter faced I am very concerned.

As i am driving it flashes the warning sign like if I was going to hit another vehicle when there is no car in front of me, this has happened since I purchase the care 1/2024, this has happen around l7 to 8 times already.

The contact owns a 2017 GMC Acadia. The contact stated that the gear shifter acknowledged while shifting to park and activated the Press-to-Start button to turn off the vehicle. The message to shift to park was displayed on the instrument panel while the gear shifter was already in park. The dealer was contacted and confirmed there was no recall on the VIN. The vehicle had not been taken to the dealer. The vehicle had not been diagnosed or repaired. The manufacturer was informed of the failure. The manufacturer confirmed that the VIN was not included in a recall. The manufacturer referred the contact to the NHTSA Hotline to report the failure. The failure mileage was 36,000.

When the vehicle is cold in the winter it is very hard to push in and latch the Driver seat belt. I have complained to the dealer and they have told me that there is no factory approved method to lubricate it. They suggested that I try spraying some WD-40 in it, but they are not allowed to. My vehicle is not under bumper-to-bumper warranty anymore, but I do have a GMC extended warrantee that is stating that it is not covered. I am not aware of anything ever spilling inside of it (If that did happen, it would not work fine in warm weather). Since this is a safety issue I want to ensure it is properly reported and possibly I can get assistance with GMC fixing this issue with my vehicle. I started noticing the issue in winter of 2023 and it was worse this winter (2024).

The contact owns a 2017 GMC Acadia. The contact stated while driving 20 MPH and accelerating to 25 MPH, the vehicle jerked and downshifted, and decelerated to 17-18 MPH. The contact stated that the failure occurred several times while driving. Additionally, the contact stated while driving 5 MPH and attempting to come to a complete stop, the brake pedal was depressed, but the vehicle shuddered and failed to respond. The check engine warning light was illuminated. The contact depressed the brake pedal harder, and the vehicle responded. The contact stated that the failure had been recurring while driving, causing him to shift to neutral(N) while depressing the brake pedal. The vehicle was taken to an independent mechanic, where the diagnostic test codes: P0010, P0016, P0018, and P0507 were retrieved. The mechanic determined that the engine and an unknown part needed to be replaced. The vehicle was not repaired. Two unknown dealers were notified of the failure and informed the contact the VIN was not included in a recall. The manufacturer was not notified of the failure. The failure mileage was approximately 75,000.

Shifter shifts to park but park will not engage. The vehicle chimes a warning that the vehicle is not in park. This was replaced by a GMC dealership under warranty in 2019. The problem has now came back. One of the parts ladies has the same year vehicle and replaced her in 2019 and just had to replace her again last month. The vehicle is out of warranty now and the dealership has not looked at the vehicle yet because my daughter drives it but she’s in college 5 hours away. There is no warnings both times this has happened.

Vehicle will apply breaks abruptly on its own whenever it thinks a vehicle is too close. Was in traffic and it kept slamming on the breaks as I would try and move forward. Will slam on the breaks whenever I attempt to just slow down during the course of driving. Was on the highway and anytime I pressed the breaks to slow down, automatic breaks would slam down breaks on its own. Drove vehicle right to dealership as the was a major safety issue for me especially with my baby in the car.

The contact owns a 2017 GMC Acadia. The contact received notification of NHTSA Campaign Number: 23V334000 (Air Bags) however, the part to do the recall repair was not yet available. The contact stated that there was message indicating that the air bags needed to be serviced. The local dealer was contacted. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the failure. The failure mileage was approximately 51,000. VIN tool confirms parts not available.

My vehicle won’t shift into park