2015 GMC Canyon Electrical System Problems

Second email and attempt Truck is sitting untouched after a major accident. Please reach back [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The truck will lose power steering and power down. Several codes will come on. When I started researching this problem, I noticed that there is a recall that was put out for this very same problem but my vehicle is not listed as eligible for this recall. I don't understand why it would not be eligible. Can someone please let me know?

THE TOUCH SCREEN DISPLAY HAS BECOME ERRATIC OR UNRESPONSIVE. SOMETIMES BUTTONS WILL BEGIN CLICKING ON THEIR OWN WHILE DRIVING. SUDDENLY THE DISPLAY CHANGES OR RADIO STATIONS WILL CHANGE. OTHER TIMES, WHEN ATTEMPTING TO PRESS A BUTTON ON THE TOUCH SCREEN, THE SCREEN IS UNRESPONSIVE. ALL OF THIS FORCES THE DRIVER'S EYES OFF OF THE ROAD AND CREATES A SAFETY HAZARD. I CALLED THE DEALERSHIP AND THIS IS A COMMON PROBLEM. ACCORDING TO MULTIPLE GMC CANYON AND CHEVY COLORADO FORUMS, THIS IS A PROMINENT ISSUE IN THE 2015-2018 MODEL YEARS AND THE ONLY FIX IS TO REPLACE THE TOUCHSCREEN, WHICH IS ~$1000 AT DEALER

TRUCK LOCKED INTO LIMP MODE SUDDENLY ONE DAY AND THE CHECK ENGINE LIGHT CAME ON. THE TRUCK WAS THEN STUCK IN ONE GEAR. TOOK IT TO A MECHANIC IMMEDIATELY WHO REPLACED THE FUSE BOX AFTER FINDING IT BURNT OUT. FAST FORWARD A MONTH LATER, SAME ISSUE OCCURS ON THE ROAD. BOTH ISSUES OCCURRED WHILE ACCELERATING DURING A TURN. TOOK TO MECHANIC AGAIN TO FIND TCM FUSE BURNT OUT AND CODES P0700 AND P2534 PRESENT. MECHANIC REPLACED FUSE AND STRETCHED OUT WIRE BUNDLE TO SEE IF WIRING WAS AN ISSUE. MECHANIC ALSO TOOK THE TRUCK ON A ROAD TEST TO TRY TO DUPLICATE THE ISSUE TO NO AVAIL. AS OF NOW THE TRUCK IS WORKING AFTER THE FUSE WAS REPLACED, HOWEVER IT MAY HAPPEN AGAIN IN THE FUTURE. *TR

2015 GMC CANYON RADIO DISPLAY SCREEN CHANGES CHANNELS AND DISPLAY WITHOUT OPERATOR INPUT. DASHBOARD DISPLAY WILL CHANGE FROM" INFO" TO "AUDIO" RADIO STATION .DESPITE NUMEROUS DUPLICATE COMPLAINTS O THE INTERNET (GOOGLE SEARCH ). NO DUPLICATE COMPLAINTS WERE FOUND IN NHTSA ? RESOLVE SEEMS TO BE A DISPLAY SCREEN REPLACEMENT$$$. VEHICLE IN MOTION OR STATIONARY. NO DIFFERENCE.

TL* THE CONTACT OWNS A 2015 GMC CANYON. THE CONTACT STATED THAT SHE COULD NOT REMOVE THE KEY FROM THE IGNITION. THE VEHICLE WAS TAKEN TO JIM CAUSLEY BUICK GMC (38111 S GRATIOT AVE, CLINTON TWP, MI 48036, (866) 774-0267). THE DEALER STATED THAT SINCE THE WARRANTY WAS EXPIRED, THE CONTACT WOULD HAVE TO PAY FOR THE REPAIR. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE FAILURE WAS REPAIRED BY AN INDEPENDENT MECHANIC. THE CAUSE OF THE FAILURE WAS NOT DISCLOSED. THE MANUFACTURER DENIED THE CONTACT'S REQUEST FOR REIMBURSEMENT SINCE THERE WAS NO RECALL ON THE VEHICLE. THE FAILURE MILEAGE WAS 26,000. *TT UPDATED 11/29/18*JB

FALL OF 2015 THE HEATER AND DEFROST SYSTEM WENT OUT. ONLY COLD AIR COMING THROUGH. ENTIRE DASH BOARD HAD TO BE REMOVED. VEHICLE IN SHOP FOR OVER 1 WEEK 349 DAYS LATER IN FALL 2016 SAME PROBLEM. GM DEALER STATES THAT THE INTERNAL LEVER THAT CLOSES THE HEATER DOOR BROKE. THIS OCCURS WHEN VEHICLE IS MOVING OR STOPPED. REPAIR BILL OVER $1,000. VEHICLE STILL ON WARRANTY FOR 1,500 MILES. CONCERN ABOUT LONG RANGE RELIABILITY. ONE TIME PROBLEM BUT 2 TIMES IN LESS THAN A YEAR. WINDOWS FOG UP AND CAN NOT SEE TO DRIVE.

WHILE DRIVING ALL THE DASH BOARD INFORMATION ,LIGHTS,INFORMATION WENT DARK, FOUR TIMES SINCE I PURCHASED THIS TRUCK NEW ,FEB. 2015. I HAVE TAKEN IT TO THE DEALERSHIP MANY TIMES, ONE TIME WHEN THE PROBLEM WAS PRESENT,SEPT .30 2016 THE EMPLOYEES AT THE SERVICE DESK CAME OUT OF THE OFFICE AND LOOKED AT THE DASH BOARD AND SAW THAT IT WAS DARK,NO DISPLAY AT ALL,3RD TIME, THEY WOULD NOT TAKE THE TRUCK INTO THE SHOP AS I DID NOT HAVE AN APPOINTMENT AT THAT TIME, THEY SET UP AN APPOINTMENT FOUR THREE DAYS LATER, WHEN I TOOK THE TRUCK IN FOR REPAIR ,THE DESK CLERK WENT OUT SIDE AND TALKED TO AN EMPLOYEE ,CAME BACK IN AND TOLD ME THEY WOULD NOT LOOK AT THE TRUCK NOW THAT THE PROBLEM WAS NOT PRESENT.I WAS STRUMPET.I COMPLAINED TO THE SERVICE MANAGER LATER THAT WEEK AND HE SET UP A TIME TO CHECK THE PROBLEM , WOULD GIVE ME A LONER CAR FOR MAYBE EIGHT TO TEN DAYS.CONFIRMED BY THE OWNERS SON , WHO WORKS AT THE DEALERSHIP. I TOOK THE TRUCK INTO THE DEALERSHIP ON OCT.12 2016, THE SERVICE MANAGER ASKED FOR THE KEYS AND SAID GET IN. WE WENT 3 MILES OUT AND BACK TO THE SHOP. HE SAID THERE IS NOTHING WRONG WE CAN NOT HOOK IT TO THE MACHINE. ON OCT.4 2016 WHILE IN ANOTHER CITY THE TIME ON THE DASH HAD GONE WRONG, SO I DROVE IT TO THE DEALERSHIP, SAME OWNER AND SHOWED HIM,NO RESPONSE TO FIX THE PROBLEM. STARTED FOR HOME HALF WAY HOME THE DASH WENT DARK, I HAVE A VIDEO OF THE DASH OFF WHILE DRIVING HOME AND THE VIDEO SHOWS THE DASH COMING BACK ON SENT EMAIL WITH VIDEO TO OWNER OF DEALERSHIP AND TO GLENN G M C REP,NEXT DAY THE OWNER SAID BRING THE TRUCK IN AND I WILL DRIVE IT FOR A FEW DAYS TO CHECK IT. IT HAS BEEN 5 DAYS WITH NO CALL FROM THE OWNER OF THE DEALERSHIP. I WANT TO TURN THIS TRUCK IN AS A LEMON AND GET A NEW ONE THAT DOES NOT HAVE A PROBLEM. I NEED A WORKING TRUCK TO TRAVEL 140 MILES ONE FOR DR> APPOINTMENT 10 28 2016.

MY 2015 GMC CANYON SLE PICKUP HAS A BACKUP CAMERA DIMMING PROBLEM. WHEN BACKING OUT OF MY GARAGE ON A SUNNY DAY, THE LARGE DISPLAY OF WHAT THE CAMERA SEES BEHIND THE VEHICLE IS BRIGHT AND IT IS EASY TO SEE ANY OBJECTS LOCATED IN THE BACKUP PATH UNTIL THE VEHICLE REACHES THE LOCATION WHERE THE SUN LIGHT FALLS ON THE DASH. AT THAT POINT THE DISPLAY DIMS TO THE EXTENT WHERE IT IS DIFFICULT TO SEE ANY OBJECTS IN THE DISPLAY. THE DIM DISPLAY LASTS FOR ABOUT 15 SECONDS WHEN IT INSTANTLY RETURNS TO FULL BRIGHTNESS AS WAS VISIBLE IN THE GARAGE. IF ONE PUTS ON SUNGLASSES IN THE GARAGE, IN ANTICIPATION OF SUNLIGHT OUTSIDE, THEN THE DISPLAY DIMMING APPEARS SO SEVERE AS TO NOT BE ABLE TO SEE ANY OBJECTS IN THE DISPLAY, UNTIL THE DISPLAY BRIGHTENS AFTER ABOUT 15 SECONDS. THE WORD "OBJECTS" HERE MEANS ANYTHING REASONABLY DISCERNIBLE ON A TYPICAL DRIVEWAY OR ROADWAY SURFACE INCLUDING CHILDREN. THE PROBLEM MAY BE RELATED TO THE LIGHT SENSOR ON THE DASH USED TO AUTOMATICALLY TURN ON LIGHTS IN DARKNESS, BECAUSE WHEN BACKING OUT OF MY GARAGE AT DUSK THE VEHICLE HEADLIGHTS ARE ON AND THE BACKUP CAMERA DISPLAY DOES NOT DIM. TWO VIDEOS SHOWING THE ABOVE PROBLEMS AT DAYLIGHT AND DUSK ARE ABOUT 30 TO 35 MB EACH AND TOO LARGE TO UPLOAD HERE. THE PROBLEM CONTINUES TODAY.

TL* THE CONTACT OWNS A 2015 GMC CANYON. WHILE DRIVING VARIOUS SPEEDS, THE INSTRUMENT PANEL LIGHTS TURNED OFF INTERMITTENTLY. THE VEHICLE WAS TAKEN TO THE DEALER, BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 7,500. THE VIN WAS NOT AVAILABLE.

ALMOST IMMEDIATELY AFTER INITIAL START OF VEHICLE, SHIFTED FROM PARK TO REVERSE AND WHILE BACKING OUT OF GARAGE, A MESSAGE APPEARED IN THE DRIVER INFORMATION CENTER (DIC) THAT READ: "SERVICE, BRAKE ASSIST, DISMISS" - A FEW MINUTES LATER RECEIVED TWO EMAILS FROM ONSTAR WHICH READ: AN ISSUE WITH THE ANTILOCK BRAKING SYSTEM IN YOUR 2015 GMC CANYON CREW CAB HAS BEEN DETECTED. AN ISSUE WITH THE STABILITRAK STABILITY CONTROL SYSTEM IN YOUR 2015 GMC CANYON CREW CAB HAS BEEN DETECTED. SUBSEQUENTLY, VISITED SELLING DEALERSHIP AND THEY CHECKED FUSE IN RELATION TO TSB # PB-14669, NHTSA ID # 10056603. DEALERSHIP FOUND 30 AMP FUSE TO ALREADY BE IN PLACE. CLEARED TROUBLE CODE, BUT IT HAS SINCE DISPLAYED SEVERAL TIMES IN THE DIC. CONTINUE TO RECEIVE SEVERAL EMAILS FROM ONSTAR WITH SUBJECT LINE OF "ONSTAR VEHICLE HEALTH ALERT NOTIFICATION FOR YOUR 2015 GMC CANYON CREW CAB" - ONSTAR HAS ADVISED THAT THESE ARE "FALSE EMAIL ALERTS" AND THAT GENERAL MOTORS IS WORKING ON A FIX FOR THIS PROBLEM, BUT NO UPDATE OR FIX IS AVAILABLE AT THIS TIME. NO ESTIMATED DATE OF RESOLUTION, AND UNKNOWN EXACTLY HOW SERIOUS THIS APPARENT SAFETY ISSUE MIGHT BE. *TR

TL* THE CONTACT OWNS A 2015 GMC CANYON. WHILE DRIVING APPROXIMATELY 40 MPH, THE VEHICLE SUDDENLY SHUT OFF. THE VEHICLE WAS TAKEN TO THE DEALER WHO INDICATED THAT THE FAILURE OCCURRED BECAUSE THE BATTERY WAS NOT FULLY CHARGED. LATER, WHILE DRIVING THE VEHICLE, THE CONTACT INDICATED THAT THE BATTERY SAVER LIGHT ILLUMINATED. AFTER PARKING THE VEHICLE, FLAMES WERE NOTICED UNDER THE HOOD APPROXIMATELY 45 MINUTES LATER. THE FIRE DEPARTMENT EXTINGUISHED THE FLAMES. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE CAUSE OF THE FAILURE WAS NOT DIAGNOSED. THE FAILURE MILEAGE WAS 590.