2010 GMC Terrain Complaint Log

TL* THE CONTACT OWNS A 2010 GMC TERRAIN. THE CONTACT STATED THAT THE WHILE MAKING A LEFT TURN, ANOTHER VEHICLE CRASHED INTO THE FRONT PASSENGER'S SIDE DOOR. THE AIR BAGS FAILED TO DEPLOY. THE DRIVER SUFFERED BACK, NECK AND LEG INJURIES. THE FRONT SEAT PASSENGER SUFFERED NECK AND BACK INJURIES, AND BOTH OCCUPANTS WERE TRANSPORTED TO THE HOSPITAL FOR TREATMENT. THE VEHICLE WAS DESTROYED. A POLICE REPORT WAS NOT FILED OF THE INCIDENT. THE VEHICLE WAS INSPECTED BY AN AUTHORIZED DEALER AND THE CONTACT WAS INFORMED THAT THE VEHICLE OPERATED NORMALLY DURING THE CRASH. NO DEFECTS WAS DETECTED. THE FAILURE MILEAGE WAS 9,600.

COPY OF LETTER TO MR. THOMAS D'ADDARIO, D'ADDARIO AUTOMOTIVE GROUP, EXPLAINING THE SERIOUS PROBLEMS WHICH MAY HAVE BEEN CAUSED BY THE MASS AIR FLOW SENSOR HOSE NOT CONNECTED OR DISLODGED DURING THE ENGINE/ECM MODULE REPLACEMENT. *SMD THE CONSUMER STATED DUE TO THE PROBLEM, HE EXPERIENCED LOSS OF POWER AND A LEAKING EXHAUST AND/OR CATALYTIC CONVERTER. ALSO, THE CONSUMER HAD TO ADD ONE QUART OF OIL EVERY 1000 MILES AND THE CHECK ENGINE LIGHT ILLUMINATED SEVERAL TIMES. *JB

NOTICED A HISSING NOISE. THOUGHT WAS IN CABIN AIR FILTER, SO WE REPLACED (IT WAS DIRTY). HISSING NOISE CONTINUED. THEN HISSING NOISE GREW WORSE, NO COLD AIR FROM A/C. BROUGHT TO THE DEALER & THE COMPRESSOR WAS REPLACED DUE TO A HOLE IN COMPRESSOR. 22675 MILES, 2 YRS 2 MOS IN SERVICE. *TR

DEALERSHIP FOUND THAT SIDEWALL ON MICHELIN LATITUDE TOUR TIRE P 235/55R18 X GREEN 99T M+S TIRE WAS DEFECTIVE AND REPLACED ONLY ONE TIRE. I BOUGHT VEHICLE NEW IN 2010 NOW HAS 16,800 MILES ON IT. TIRES WERE NEVER "OVERLOADED" OR DIDN'T HAVE ENOUGH TIRE PRESSURE IN IT AND WERE ALWAYS MAINTAINED BY DEALERSHIP. (VEHICLE ALSO HAS TPMS AND I RECEIVE ON STAR MAINTENANCE CHECK UPS MONTHLY. RESEARCH ONLINE SHOWS THAT MANY DIFFERENT VEHICLE BRANDS EQUIPT WITH MICHELIN LATITUDE TIRES HAVE THE SAME PROBLEM. IS THIS ON ONGOING PROBLEM? HOPEFULLY NOBODY WILL DIE BEFORE SOMETHING IS DONE IN LINE OF RECALL? HOW CAN I FEEL SAVE KNOWING THAT THIS TIRES ARE WEEK IN THE SIDEWALLS DUE TO DEFECT AND NOT DUE TO OUTER IMPACT? MANY PEOPLE STATED THEY ARE AFRAID OF DRIVING ON THE INTERSTATES OR LONG DISTANCE DUE TO THE SAME PROBLEM. MANY PEOPLE HAD BLOWOUTS, ETC. I REQUEST AN IMMEDIATE SAFETY RECALL BEFORE SOMETHING BAD HAPPENS. *TR

I STARTED RECEIVING A WARNING TO SERVICE PASSENGER AIR BAG WHENEVER MY OLDEST SON SAT IN PASSENGER SEAT. IT DID NOT OCCUR WHENEVER ANYONE ELSE SAT IN THE SEAT SO I DID NOT IMMEDIATELY ACT UPON WARNING LIGHT/BUZZER. RECENTLY I HAD A PROBLEM WITH THE AIR CONDITIONING COMPRESSOR, SO WHEN BROUGHT TO THE DEALER, THEY FOUND A BAD ELECTRICAL SENSOR CONNECTOR UNDER THE PASSENGER SEAT THAT WAS ONLY ACTIVATED WHEN MY SON'S WEIGHT WAS IN THE SEAT. A HEAVIER PERSON CLOSED THE CONNECTOR CIRCUIT, A LIGHTER PERSON WAS NOT REGISTERING IN THE SEAT. IF AN ACCIDENT HAD OCCURRED, A PASSENGER AIR BAG MALFUNCTION COULD HAVE OCCURRED WITH SERIOUS CONSEQUENCES. *TR

THIS PROBLEM IS IN WINTER MOSTLY, AS I WAS DRIVING MY WINDSHIELD BECAME FROSTED, I QUICKLY TURNED ON THE HEAT TO DEFROST IT,BUT MY HEATHER WOULDN'T TURN ON. I PULLED TO THE SIDE TO CHECK WHAT HAPPENED, MY HEATER WOULDN'T TURN ON, IT WAS TURNED ON BUT ONLY COLD AIR WAS COMING OUT OF IT. I TURNED THE CAR OFF AND ON AGAIN, STILL COLD AIR WAS COMING. AFTER TURNING ON AND OFF MY CAR FEW TIMES THE HEAT CAME ON. I WAS ABLE TO DEFROST MY WINDSHIELD AND CONTINUE DRIVING. IT HAPPENED MANY TIMES AFTER THAT TIME, BUT I ALREADY KNEW TO TURN OFF AND ON MY CAR NUMBER OF TIMES WOULD DO THE TRICK, I WASN'T THAT CONCERNED. FROM THAT TIME I REALIZED THAT AS LONG AS IN START MY HEAT TURNS ON AND AS LONG AS IT'S KEPT ON ALL THE TIME, I WOULDN'T HAVE A PROBLEM, ALSO ONCE DRIVING ON HIGHWAY MY WINDSHIELD BECAME FOGGED, REQUIRED ME TO PULL TO THE SIDE AND I HAD TO GET OUT AND CLEAN THE WINDSHIELD GLASS TO GET RID OF FOG. I WASN'T ABLE TO GET RID OF IT ANY OTHER WAY. I USUALLY DON'T DRIVE MUCH ON HIGHWAY SO I WASN'T CONCERNED. WHEN I HAPPENED TO CHECK RECALLS TO MY CAR JUST RECENTLY I NOTICED THAT THERE HAS BEEN A RECALL FOR VISIBILITY/DEFROSTER/DEFOGGER SYSTEM FOR SOME MODELS OF 2010 TERRAIN, BUT IT DIDN'T SHOW A RECALL FOR MY CAR AND. GMC SERVICE TOLD ME THAT I WOULD HAVE TO PAY FOR IT. I STRONGLY BELIEVE THAT I HAVE THIS PROBLEM WITH MY VEHICLE, WHY ISN'T THERE A RECALL FOR ALL 2010 TERRAINS? *TR

TL* THE CONTACT OWNS A 2010 GMC TERRAIN SLT. THE CONTACT WAS DRIVING 25 MPH WHEN THE TIMING BELT DETACHED. THE VEHICLE WAS TOWED TO A DEALER. THE DEALER STATED THAT THE TIMING BELT CHAIN DETACHED AND DESTROYED THE ENGINE. THE MANUFACTURER WAS NOTIFIED. THE VEHICLE WAS REPAIRED. THE FAILURE MILEAGE WAS 74,000 AND THE CURRENT MILEAGE WAS 76,500. THE VIN WAS UNKNOWN.

CAM SHAFT POSITION ACTUATOR & CYLINOID & BALANCE SHAFT CHAIN MALFUNCTIONING FOUR TIMES BETWEEN 65,000 & 97,111. TWO DEALERSHIPS STATED THAT THEY WEREN'T AWARE THAT THIS WAS A RECURRING PROBLEM, EVEN THOUGH ALL DEALERSHIPS HAVE ACCESS TO THE GM GLOBAL SITE THAT LISTS ALL REPAIRS AND THIS NEW MODEL HAD EXCESSIVE POWERTRAIN REPAIR ISSUES DUE TO THE 2.4 LITER ENGINE. GM CUSTOMER CARE UTILIZED STALL TACTICS BY INSISTING THAT AN "OIL CONSUMPTION" TEST BE DONE THAT CAUSED WASTED MILES AND TIME AND STALLED CORRECTION OF THE PROBLEM BY PUSHING THE STATUTE OF LIMITATIONS PAST THE 4 YEAR LIMIT BECAUSE THEY KNEW THE CAR SHOULD HAVE BEEN REPAIRED WITH A NEW ENGINE OR NEW CAR. NEITHER DEALERSHIP HAD THE INTEGRITY TO ASSIST ME AS THE CONSUMER WITH THIS ISSUE, IN FACT I HAD TO SEEK ASSISTANCE FROM EXTERNAL AGENCIES TO EVEN LEARN THAT THERE WAS A COMPLAINT PROCESS HIGHER THAN THE DEALERSHIP AND CUSTOMER CARE WHEN THERE ARE REPEATED REPAIRS FOR THE SAME THE ISSUE. *TR

MY 2010 GMC TERRAIN 4 CYLINDER AWD HAS MADE PINGING NOISE AND RATTLING WITH ACCELERATION SINCE NEW. THE BEST GAS MILAGE IT HAS EVER GOTTEN WAS 20.9 MPG. THE WINDOW STICKER ON THE DEALER LOT STATED GAS MILAGE RANGE CITY/20 HIGHWAY/29.. THE EXPECTED RANGE FOR MOST DRIVERS WAS 24-34 MPG. I BELIEVE THIS RANGE TO BE FRAUDULENT, AND SHOULD BE INVESTIGATED. I WILL BE HAVING THE ENGINE SCANNED ON THE DEALER COMPUTER. A SECOND FAILURE OF MY VEHICLE IS THE POWER REAR LIFTGATE. IT FULLY OPENS INITIALLY THEN STARTS TO CLOSE ON IT'S OWN, IT CANNOT BE STOPPED BY FORCE, UNTIL IT CLOSES COMPLETELY. THERE IS NO SAFETY FEATURE THAT PREVENTS CLOSURE WHILE SOMEONE OR THING IS IN IT'S PATH. THIS COULD CRITICALLY INJURE OR KILL SOMEONE. THE DEALER STATES THE HYDRAULIC ARM LEAKED OIL & FAILED. I AM AWAITING PARTS FOR DEALER TO FIX IT. *TT

TL* THE CONTACT OWNS A 2010 GMC TERRAIN. WHILE OPERATING THE VEHICLE, THE DEFROSTER AND DEFOGGER SYSTEMS MALFUNCTIONED AND BECOME INOPERABLE. THE FAILURE OCCURRED INTERMITTENTLY. THE VEHICLE WAS TAKEN TO THE DEALER WHO WAS UNABLE TO DUPLICATE THE FAILURE. THE MANUFACTURER STATED THAT THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 09V489000 (VISIBILITY). THE CONTACT STATED THAT THE VEHICLE EXPERIENCED THE SAME FAILURE LISTED IN THE RECALL. THE FAILURE MILEAGE WAS 50,000.

ISSUE - 5/20/2011 VEHICLE BROUGHT IN FOR RATTLING HEARD FROM FRONT RIGHT WHEEL. DIAGNOSIS NOISE WAS FOUND TO BE COMING FROM FRONT RIGHT STRUT BOOT. SOLUTION APPLIED GREASE TO STRUT NOISE SUBSIDED ISSUE - 7/26/2011, 7/26/2011 - VEHICLE BROUGHT IN FOR RATTLING HEARD FROM FRONT RIGHT WHEEL. (SAME NOISE AS REPORTED ON 5/20/2011) DIAGNOSIS & SOLUTIONNOISE WAS FOUND TO BE FROM SAME LOCATION AS REPORTED ON 5/20/2011. WAS INFORMED BY SERVICE REP. THAT THE BOOT HOUSING WHICH PROTECTS THE STRUT FROM WATER AND MUD BUILD-UP RATTLES AND GM HAS NOT DEEMED A SOLUTION TO FIX ISSUE AND THEY WERE INSTRUCTED TO PACK IT WITH GREASE. CALLED GM CORP. - ON 7/28/2011 SPOKE WITH MARLET EXT. 12772 IN REGARDS TO THE ABOVE ISSUE. INFORMED BY GM TECHNICAL BULLETIN PUT OUT BY GM STATES NO FIX FOR ISSUE AND IT INSTRUCTS SERVICE DEPARTMENTS TO STUFF AREA WITH GREASE. 8/01/11 CONTACTED BY A TECH FROM GM EXTENSION # 42315 AND INFORMED ONCE AGAIN THAT GM IS AWARE OF THE ISSUE AND THAT THERE IS NO FIX FOR THE ISSUE AND THAT A TECHNICAL BULLETIN WAS PUT OUT BY GM TO STUFF LOCATION WITH GREASE TO STOP PROBLEM. *KB

THE FOUR CYLINDER ENGINE CONSUMES LUBE OIL AT AN ALARMING RATE. THIS COULD CAUSE A CATASTROPHIC ENGINE FAILURE IF ENGINE OIL LEVEL IS NOT CONSTANTLY MONITORED. *TR

SUNSHINE KIDS RADIAN SUPER LATCH DEFECT. IT IS INSTALLED PROPERLY AND COMES LOOSE VERY EASILY! MY 20 MONTH OLD DAUGHTER DID IT WITH HER FOOT WITHOUT ME KNOWING IT! (RELATED VEHICLE INFORMATION: MODEL YEAR=2010, MAKE=GMC, MODEL=TERRAIN). *TR

I HAD COMPLAINED SEVERAL TIMES TO THE COURTESY GMC IN TRUSSVILLE, AL IN THE LAST THAT MY 2010 GMC TERRAIN WAS NOT GETTING GOOD GAS MILEAGE AND IDLING AND SHIFTING VERY ROUGH. AT THAT TIME IT WAS UNDER THE 36,000 MILE FACTORY WARRANTY. THEY PROCEEDED TO TELL ME THAT IT WAS JUST HOW THIS NEW ENGINE RAN BUT WAS NOT A PROBLEM. THE WEEK OF APRIL 4, 2011 MY VEHICLE STARTED REALLY HAVING ALOT MORE DIFFICULTIES ON IDLING, HAD NO PICKUP AND GAS MILEAGE GOT EVEN WORSE AND IT ALMOST CUT OFF A FEW TIMES. WELL I TOOK IT TO THE DEALERSHIP ON APRIL 11, 2011 AFTER HAVING SEVERAL WARNING LIGHTS COME ON AND WAS TOLD MY IT WAS MY HIGH PRESSURE FUEL PUMP WAS LEAKING. THEY HAD TO KEEP MY CAR THE BETTER PART OF A WEEK TO ORDER ALL THE PARTS TO FIX IT AND OF COURSE AT THIS POINT IT IS NOT UNDER THE FACTORY WARRANTY ANY LONGER. I WAS TOLD THIS WOULD FIX ALL MY PROBLEMS. IF THIS WAS THE CASE WHY WAS THIS NOT FIXED EARLIER. AFTER PICKING MY CAR BACK UP ON APRIL 15,2011, THE NEXT DAY ALL THE LIGHTS COME ON AGAIN AND THE CAR WILL NOT TURN OVER AT ALL. AFTER JUMPING THE VEHICLE OFF, I CARRIED BACK TO THE DEALERSHIP ON APRIL 18, 2011 AND THEY TELL ME NOW MY BATTERY IS DEAD. IT HAS BEEN ONE PROBLEM AFTER ANOTHER WITH THIS VEHICLE AND THIS DEALERSHIP. IT IS A TRUE LEMON AND I WOULD NOT SUGGEST TO ANYONE TO PURCHASE THESE VEHICLES. I TRAVEL ABOUT 30,000 MILES A YEAR AND I DO NOT FEEL SAFE THAT I WILL GET WHERE I AM GOING IN THIS VEHICLE WITHOUT BREAKING DOWN. *TR

TL* THE CONTACT OWNS A 2010 GMC TERRAIN. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 50 MPH, THE VEHICLE DECELERATED INDEPENDENTLY TO 30 MPH. THE FAILURE OCCURRED INTERMITTENTLY. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER ELEVEN TIMES IN RELATION TO THE PROBLEM. THE FUEL INJECTOR AND TIMING CHAIN WERE BOTH REPLACED TWICE. IN ADDITION, THE ENGINE CONSUMED A LARGE AMOUNT OF OIL WITHIN A SHORT PERIOD OF TIME. THE TECHNICIAN RECOMMENDED THE ENGINE BE REPLACED. THE VEHICLE WAS CURRENTLY AT THE DEALER FOR REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 40,000.

MULTIPLE PROBLEMS: 1) FRONT RIGHT TIRE WELL HOLE/LEAK FOUND WHILE INVESTIGATING A COMPLAINT OF MOLD ODOR INSIDE CAR. 2) INITIALLY, THE USB AND A/C WERE MALFUNCTIONING. THEN THE CAR RADIO STOPPED WORKING; AND NOW THE CAR WILL NOT START (POSSIBLE ELECTRICAL SHORTAGE RELATED TO THE ABOVE LEAK?) I TRIED TO CHARGE THE BATTERY; HOWEVER, I BELIEVE SOMETHING MAY BE DRAINING THE BATTERY AS IT KEEPS DYING.

TL* THE CONTACT OWNS A 2010 GMC TERRAIN. THE CONTACT STATED THAT THE AIR BAG WARNING LIGHT WOULD ILLUMINATE INTERMITTENTLY. THE VEHICLE WAS INSPECTED BY THE DEALER WHO ADVISED HER THAT THE WIRE LEADING TO THE AIR BAG WAS FRACTURED AND WOULD NEED TO BE REPLACED. THE VEHICLE WAS REPAIRED YET THE FAILURE RECURRED WITHIN A FEW DAYS. THE VEHICLE WAS TAKEN BACK TO THE DEALER AND THE DEALER ADVISED THAT THEY WOULD NEED TO ORDER A SPECIAL LUBRICANT FOR THE AIR BAGS. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 8,900. UPDATED 3/22/11 *CN THE AIR BAG LIGHT PROBLEM HAS BEEN RESOLVED. UPDATED 04/25/11

TL* THE CONTACT OWNS A 2010 GMC TERRAIN. THE CONTACT WAS DRIVING 5 MPH WHEN THE VEHICLE BEGAN ABNORMALLY SKIPPING GEARS. THE CONTACT WAS ACCELERATING FROM A TRAFFIC STOP WHEN THE VEHICLE ABNORMALLY LUNGED FORWARD AND CAUSED THE CONTACT TO CRASH INTO THE REAR OF A PRECEDING VEHICLE. THE DRIVER OF THE SECOND VEHICLE WAS INJURED. A POLICE REPORT WAS AVAILABLE. THE CONTACT SUSTAINED SUBSTANTIAL DAMAGE TO THE VEHICLE. THE VEHICLE WAS TOWED TO THE DEALER FOR FURTHER INSPECTION. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 22,000.

WITH ALL EXTERIOR LIGHTS AND ONE MAP LIGHT ON, WHEN USING TURN SIGNAL, ALL LIGHTS WILL DIM WHEN SIGNAL LIGHT COMES ON. THERE SHOULD NOT BE THAT MUCH STRAIN ON THE ELECTRICAL SYSTEM. *TR

IN OCTOBER OF 2011, I HIT A SMALL STUMP ON THE FRONT DRIVER SIDE OF THIS VEHICLE. WHEN I DID THIS IT SHEARED OFF THE 3 BOLTS (LEFT, CENTER AND RIGHT SIDE) GOING ACROSS THE CROSSBARS AND DROPPED BOTH CROSSBARS OFF THE FRONT OF THIS VEHICLE. I DIDN'T UNDERSTAND HOW IT COULD HAVE TAKEN THE CROSSBAR ON THE PASSENGER SIDE UNTIL I SAW THE SIZE OF THESE BOLTS HOLDING THE CROSSBARS ON. IT'S A JOKE!!! 2010 GMC TERRAIN OWNERS BE CAREFUL BECAUSE IT DOESN'T TAKE MUCH TO SHEAR THESE BOLTS OFF AND IT WILL NOT BE COVERED BY YOUR WARRANTY. *TR

TRAVELING ON A HIGHWAY ABOUT 50MPH A CAR TURNED LEFT IN FRONT OF US. WE T-BONED THE CAR. THE PASSENGER AIR BAG FAILED TO DEPLOY. THE DRIVER AIR BAG SHOT OFF TO THE LEFT. THIS WAS A 2010 TERRAIN. *TR

TL- THE CONTACT OWNS A 2010 GMC TERRAIN. THE CONTACT STATED THAT WHILE DRIVING 40 MPH, THE VEHICLE STALLED AND ALL OF THE WARNING LAMPS ILLUMINATED ON THE INSTRUMENT PANEL. THE VEHICLE WAS TAKEN TO DEALER. THE TECHNICIAN DIAGNOSED THAT THE THROTTLE BODY AND CAM SHAFT WERE DEFECTIVE AND NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS REPAIRED. THE FAILURE MILEAGE WAS 500 AND THE CURRENT MILEAGE WAS 44,000. PM *TR

TAKATA RECALL I WAS JUST DRIVING DOWN THE ROAD NOT IN MOTION AND SEVERAL THINGS HAPPEN TO MY GMC TERRAIN WITHIN LESS THEN A WEEK FIRST MY WINDOW ON DRIVERS SIDE STOPPED ROLLING ALL THE WAY UP. THEN THE BACK SEAT LOWER AIR POCKET IN SEAT BURST WHILE DOING NOTHING BUT DRIVING. THEN MY HEATER IN CAR WENT OUT. AFTER THIS MY HEATED SEAT ON CAR WENT OUT. THEN CAME A CLICKING NOISE BEHIND MY STEREO. NOT TO MENTION MY CAR STARTED VIBRATING. THEN DEFOGGONG SYSTEM, THERMOSTAT AND RADIATOR WENT OUT. LASTLY MY REMOTE STOPPED WORKING. AND MY LIGHT SENORS FOR THE CHECK ENGINE LIGHT WON'T GO OFF. IT'S ALSO GOT WEIRD CODES IT'S READING. CITY STREET. WHILE IN MOTION OR STATIONARY

TL*THE CONTACT OWNS A 2010 GMC TERRAIN. WHILE PARKED, THE CONTACT ENTERED THE VEHICLE AND NOTICED THE HEADLINER WAS HANGING DOWN FROM IN THE REAR. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHERE IT WAS REPAIRED. THE FAILURE OCCURRED TWICE AFTER AND THE VEHICLE WAS TAKEN BACK TO THE DEALER TO BE REPAIRED. THE FAILURE MILEAGE WAS 32 AND THE CURRENT MILEAGE WAS 3,900.

ON THURSDAY JULY 22 WHEN I WENT TO GO START MY CAR MY VEHICLE WOULD NOT DRIVE FORWARD, IT WOULD ONLY ROLL FORWARD. THE CAR DASH STATED IT WAS BECAUSE OF THE "STABILITRACK" AND THE TRANSMISSION LIGHT WAS ALSO ON. THE CAR WAS TOWED AND SUPPOSEDLY FIXED. ON THURSDAY JULY 30, I WAS DRIVING ON A MAJOR HIGHWAY AT 70MPH ABOUT TO TURN OFF ONTO A RAMP WHERE MY CAR STOPS DRIVING IN HEAVY TRAFFIC. THE CAR WAS ABLE TO ROLL INTO THE EMERGENCY LANE. AGAIN, THE TRANSMISSION LIGHT CAME ON AND "STABILITRACK" CAME UP ON THE DASHBOARD. THE CAR HAS BEEN THERE FOR 4 WORKING DAYS AND THEY STILL HAVE NOT FIXED IT. THEY THINK IT IS A BAD SWITCH OR WIRE IN THE TRANSMISSION. THIS CONCERNS ME BECAUSE IT MAY HAPPEN AGAIN. IF I DID NOT RECOGNIZE WHAT WAS GOING ON AND THOUGHT QUICKLY, I COULD HAVE CAUSE A MAJOR ACCIDENT BECAUSE OF THE SPEED THE CARS WERE DRIVING ON THE INTERSTATE. *TR

NOTICED NOISE COMING FROM ENGINE, TOOK TOO DEALER AND WAS ADVISED NOTHING WRONG. 2010. TOOK TOO ANOTHER DEALER, TOLD NOTHING WRONG AND VEHICLE WOULD SOON BE OUT OF WARRANTY AT (36,000 MILES) CONTACTED GM, WAS ADVISED WARRANTY UNTIL (100,000 MILES). RETURNED TO DEALER, CAM ACTUATORS REPLACED WAS TOLD "FIXED". RETURNED TO DEALER WITHIN A MONTH OR SO, SAME PROBLEM. CAM ACTUATORS REPLACED, WAS TOLD "FIXED" CONTACTED GM REGARDING LEMON LAW, REFUSED TO REPLACE ADVISED THEM VEHICLE STILL MAKING NOISE. RETURNED TO DEALER AGAIN, DEALER CLAIMED VEHICLE WAS FINE. GM OFFERED A $2,000.00 OWNER LOYALTY BUT REFUSED ANY FURTHER REPAIR OR REPLACEMENT OF MY VEHICLE. RECENTLY RECEIVED A LETTER FROM GMC (DATED SEPTEMBER 2014) ADVISING OF THE PROBLEMS THAT I HAVE HAD SINCE FIRST MONTH I OWNED VEHICLE, AND I PURCHASED BRAND NEW! OCTOBER 23, 2014 SENT LETTER TO GMC (CERTIFIED MAIL/RETURN RECEIPT REQUESTED) REQUESTING THEY EITHER RESPOND AND REPAIR OR REPLACE VEHICLE OR I WOULD FILE COMPLAINTS AND DO MY BEST TO GET A CLASS ACTION SUIT STARTED. AS OF TODAY 11/21/2014, I HAVE NOT RECEIVED ANY RESPONSE FROM GMC. I DO NOT HAVE THE FINANCES TO JUST GO BUY VEHICLES, I HAVE DISABLED PEOPLE IN THE HOUSEHOLD AND THIS WAS TO BE A LONG TERM "RELIABLE" VEHICLE, INSTEAD IT HAS BEEN A JOKE! VEHICLE HAS STALLED IN TRAFFIC NUMEROUS TIMES, DECIDED TO DROP SPEED AND HAVE NO POWER TO BARELY MOVE. THIS IS ONE OF THE AVENUES I AM TAKING, I WILL ALSO BE FORWARDING COPIES OF ALL OF THE REPAIRS AND LETTERS TO SENATORS, CONGRESSMAN ETC. *TR

TL*THE CONTACT OWNS A 2010 GMC TERRAIN. THE CONTACT SMELLED FUMES COMING FROM THE VEHICLE AND NOTICED A HOLE IN THE EXHAUST MANIFOLD. THE DEALER MADE EIGHT ATTEMPTS TO DUPLICATE THE FAILURE. THE MANUFACTURER WAS AWARE OF THE FAILURE. NO REPAIRS WERE PERFORMED. THE CURRENT MILEAGE WAS 24,000. THE APPROXIMATE FAILURE MILEAGE WAS 134. THE VIN WAS UNAVAILABLE. UPDATED 07/21/11 *BF THE CONSUMER ALSO STATED THE AIR BAG SYSTEM WAS WORKED ON SEVEN TIMES. UPDATED 10/11/11

RE: 2010 GMC TERRAIN, WHEN THE REAR WINDOWS ARE PARTIALLY OR FULLY OPEN, OR BEING OPENED, AT SPEEDS OF 45 MPH OR GREATER THE VEHICLE STARTS TO SHAKE AND VIBRATE. THE HIGHER THE SPEED THE MORE SEVERE THE SHAKING BECOMES. IT IS SIMILAR TO THE SHAKING YOU GET AFTER A BLOW OUT AND GETS DANGEROUS AT HIGH SPEEDS. *TR

TL*THE CONTACT OWNS A 2010 GMC TERRAIN. WHILE DRIVING APPROXIMATELY 30 MPH THE CONTACT HEARD A CLAPPING NOISE COMING FROM THE ENGINE. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE AIR CONDITIONER COMPRESSOR WAS REPLACED. THE CONTACT CONTINUED TO HEAR THE NOISE. THE VEHICLE WAS TAKEN TO THE DEALER A SECOND TIME WHERE THERE WERE OTHER REPAIRS MADE. THE CONTACT WAS NOT SURE OF WHAT REPAIRS WERE MADE. THE NOISE CONTINUED AFTER THE VEHICLE WAS REPAIRED. THE CONTACT STATED THAT THE NOISE WAS CONSTANT WHEN THE VEHICLE WAS DRIVEN. THE MANUFACTURER WAS CONTACTED AND STATED THAT THE TECHNICIANS COULD NOT DIAGNOSE THE FAILURE AND OFFERED NO FURTHER ASSISTANCE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 15,000. UPDATED 02/11/11 *BF THE CHECK ENGINE VALVE AND CATALYTIC CONVERTER ASSEMBLY WERE REPLACED. UPDATED 04/21/11

VERY INTENSE REFLECTION OF DASHBOARD IMAGE ONTO THE LOWER THIRD OF WINDSHIELD, CAUSING A REDUCTION IN VISIBILITY. THE REFLECTION IS VERY PRONOUNCED IN BRIGHT SUNLIGHT, AND IS SOMEWHAT REDUCED ON CLOUDY DAYS, BUT IS A CONSTANT PROBLEM IN ALL DAYLIGHT DRIVING SITUATIONS. ALSO I AM HAVING SOME INTERMITTENT REFLECTION OF CHROME PLATED PARTS IN THE INTERIOR, CAUSING VISIBILITY PROBLEMS. *TR

I OWN A 2010 GMC TERRAIN 4 CYL. I HAVE HAD SEVERAL DIFFERENT SERVICE PROBLEMS WITH MY VEHICLE SINCE JUNE 2010. ALTHOUGH THE SERVICE DEPARTMENT AT MY DEALERSHIP HAS BEEN COOPERATIVE AND UNDERSTANDING THROUGH ALL THE SERVICE JOBS PERFORMED ON THE VEHICLE, IT HAS BECOME DISHEARTENING AND FRUSTRATING THAT MY VEHICLE CONTINUES TO GIVE ME PROBLEMS WITH ELECTRICAL, ENGINE WON'T START UP, STATIC FROM RADIO, NOT ABLE TO PLAY IPHONE THROUGH USB CONNECTION AT TIMES, RANDOM WARNING LIGHTS COMING ON AND OFF ON DISPLAY CONSOLE. I HAVE BEEN GIVEN SEVERAL REASONS OF "COULD BE" OR "MAYBE" BUT NEVER AN ACTUAL CONCRETE REASON FOR ALL THE NUMEROUS PROBLEMS. THE COMPUTER SYSTEM APPARENTLY GIVES FALSE READINGS ON OCCASION TO SERVICE DEPARTMENT AT THE DEALERSHIP ABOUT ERROR CODES AND MESSAGES OR NO ERROR MESSAGES WILL COME UP, EVEN THOUGH THERE MIGHT BE ISSUES WITH THE VEHICLE. MY CONCERN IS WITH ALL THE ELECTRONIC ISSUES, ENGINE ISSUE OF NOT STARTING UP, COMPUTER MESSAGES OR LACK OF MESSAGES TO THE VEHICLE WHEN THERE IS AN ISSUE.. IF I AM DRIVING THE VEHICLE AND DON'T KNOW THERE IS A PROBLEM BECAUSE THE COMPUTER SYSTEM WITHIN THE VEHICLE DOES NOT ACCURATE REPORT CORRECT DATA ABOUT THE STATUS OF THE VEHICLE, THEN HOW DO I KNOW WHEN TO GET THE VEHICLE TO GET SERVICED BEFORE I AM STRANDED WITH MY CHILDREN OR WORSE YET, GET INTO A CAR ACCIDENT BECAUSE OF THE VEHICLE'S COMPUTER MALFUNCTION. MY DEALERSHIP IN MY HOMETOWN CAN ONLY DO SO MUCH WITH INFORMATION PROVIDED BY THE MANUFACTURER; SO IF THEY DON'T KNOW WHAT TYPE OF FIXES TO MAKE, THEN MY VEHICLE IS NOT UPDATED WITH NECESSARY FIXES WHEN APPROPRIATE. *TR

MY NEW 2010 GMA TERRAIN WILL RANDOMLY DISPLAY PASSENGER SEAT BELT IS OFF WHILE THERE IS AN ADULT PASSENGER (+150 POUNDS) SITTING THERE. IN ADDITION SOMETIMES IT HAS ALSO CAUSED AN ERROR CODE TO APPEAR AND SOMETIMES DOES NOT PRODUCE AN ERROR CODE. ADDITIONALLY I HAVE ALSO RECEIVED WARNINGS ON MY DASHBOARD THAT SEAT BELTS ARE NOT ON AND AIRBAG ERRORS. MY DEALERSHIP ACKNOWLEDGED THAT THE AIRBAG WARNING MEANT THE AIRBAGS MIGHT NOT DEPLOY IN A CRASH AND PROVIDED NO FIX, JUST A RESET. THIS HAS OCCURRED SEVERAL TIMES AND I HAVE TO MOVE MY PASSENGER TO THE BACK SEAT WHEN THIS ERROR OCCURS. I HAVE ALSO HAD THE SENSOR REPLACED IN MY PASSENGER SEAT WITH NO CHANGE IN WHAT IS HAPPENING. I HAVE BEEN TOLD THAT THE ONLY NOTICE THEY HAVE ABOUT THE PASSENGER SEAT IS THAT ELECTRONIC DEVICES CAN CAUSE THE AIRBAG TO BE ACTIVATED WHEN NO ONE IS SEATING THERE. HOWEVER THAT WAS NOT MY COMPLAINT. SINCE MY AIRBAG PROBLEM STARTED HAPPENING I HAVE NOW ALSO HAD THE PASSENGER LIGHT (AND SOUNDS) START RANDOMLY WHILE I'VE BEEN DRIVING WITH NO PASSENGER PRESENT. MY DEALERSHIP TOLD ME I COULDN'T HAVE ANY ELECTRONIC DEVICE IN THE CAR ON TO FIX THAT ERROR. BUT I WAS TOLD THERE IS NOTHING THEY WILL DO ABOUT MY AIRBAGS AT RANDOM TIMES NOT WORKING. ADDITIONALLY I FELT THAT HAVING TO TURN OFF MY ELECTRONIC DEVICES WHILE DRIVING IS NOT FAIR, ESPECIALLY IF I HAVE PASSENGERS WHO WANT TO USE THEM. I HAVE BEEN TERRIFIED TO DRIVE WITH PASSENGERS PRESENT AND HAVE COME CLOSE TO BEING IN ACCIDENTS WHEN MY CAR RANDOMLY PRODUCES SOUNDS FOR SEAT BUCKLES (STARTING EVEN AFTER DRIVING FOR 20 MINUTES AND IT DOESN'T STOP). THIS HAS BEEN RECORDED FOUR TIMES OR SO AT THE DEALER BUT HAD HAPPENED AT LEAST A DOZEN TIMES, EVEN AFTER I FINALLY FEEL THAT IT WASN'T GOING TO HAPPEN AGAIN. I HAVE BEEN TOLD THERE IS NOTHING TO FIX, EVEN WHEN MY DEALER SEES THE ERROR CODES. *TR

TL*THE CONTACT OWNS A 2010 GMC TERRAIN. THE CONTACT STATED SHE RECEIVED A RECALL NOTICE FOR RECALL 09V489000 (VISIBILITY: DEFROSTER/ DEFOGGER SYSTEM, GM SAFETY RECALL #090298). THE SOFTWARE IN THE CENTER OF THE INSTRUMENT PANEL CAUSED THE HEATING, AIR CONDITIONING, DEFROST, AND RADIO CONTROLS, AS WELL AS THE PANEL ILLUMINATION TO FAIL. THE VEHICLE WAS TAKEN TO THE LOCAL DEALERSHIP WHERE THE COMPUTER MODULE IN THE CENTER INSTRUMENT PANEL WAS REPLACED. HOWEVER, THE REPAIR DID NOT REMEDY THE PROBLEM. THE VEHICLE WAS TAKEN BACK TO THE DEALERSHIP AND SHE WAS TOLD THEY REPLACED THE INSTRUMENT PANEL AND CANNOT EXPLAIN THE REASON WHY IT IS NOT FUNCTIONING PROPERLY. THE CONTACT CALLED THE MANUFACTURER WHO STATED THAT SOMEONE WOULD RETURN HER CALL ABOUT THE REPAIR COSTS. THE CURRENT AND FAILURE MILEAGES WERE APPROXIMATELY 21,000

2010 GMC TERRAIN. POTENTIAL PROBLEM WITH THE VEHICLE BUILD QUALITY. MY VEHICLE HIT A SEVERE POTHOLE, VERY COMMON IN NJ. THE PASSENGER SIDE FRONT AND REAR TIRES BURST AND THE TRANSAXLE BROKE APART ALONG WITH OTHER COMPONENTS THAT HELP THE WHEEL TO STAY TOGETHER. *TR

TL* THE CONTACT OWNS A 2010 GMC TERRAIN. THE CONTACT STATED THAT THE KEY FOB FAILED TO UNLOCK THE DOORS. AS A RESULT, THE DOORS HAD TO BE MANUALLY UNLOCKED. ALSO, THE INSTRUMENT PANEL INDICATORS ILLUMINATED AND THE VEHICLE FAILED TO START. THE VEHICLE WAS TOWED TO THE DEALER WHO WAS UNABLE TO DIAGNOSE THE CAUSE OF THE FAILURES. THE FAILURES OCCURRED TWICE. THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 50,000. UPDATED 10/22/14*CN THE CONSUMER STATED THE VEHICLE COMPLETELY SHUT DOWN. UPDATED 10/30/14

ENGINE CUTTING OUT AND DYING WHILE DRIVING, HORN HONKING AT TIMES, VEHICLE STARTS ITSELF SOMETIMES, BLOWING FUSES. VEHICLE TRIED TO DIE ON MY WIFE WHILE DRIVING ALMOST CAUSING A SERIOUS ACCIDENT. DEALER HAS NOT FOUND A SOLUTION YET. THEY HAVE REPLACED THE BCM WITH NO GOOD RESULTS. *TR

DASH SHADE TOO SHORT. THE SUN SHINES STRAIGHT DOWN OVER THE DRIVER AND REFLECTS ON THE INSTRUMENT PANEL AND CAUSES A SEVERE GLARE. THIS COULD BE CORRECTED WITH A 3 INCH LONGER HOOD OVER THE DRIVER INSTRUMENT PANEL OR 6-9 TINTED STRIP IN THE UPPER WINDSHIELD. I CANNOT READ THE INSTRUMENT PANEL WHICH I THINK IS A SAFETY ISSUE.

I PURCHASED THE VEHICLE 12/13/09. BEGINNING AROUND 3/26/10, I FIRST NOTICED THAT MY HATCHBACK WAS OPEN WHEN I WENT TO GET IN TO GO TO WORK, AND IT HAD BEEN PARKED OVERNIGHT. THIS HAS HAPPENED IN THE VICINITY OF 15-20 TIMES SINCE THAT DATE. I THOUGHT SOMEHOW I WAS ACCIDENTALLY PUSHING THE RELEASE BUTTON ON THE KEY; HOWEVER, I OFTEN WOULD NOT HAVE HAD THE KEY IN HAND OR IN MY POCKET TO DO SO ACCIDENTALLY. IT LAST HAPPENED ABOUT 2 WEEKS AGO, I WALKED OUT TO MY PARKED TERRAIN IN THE GARAGE AT MY APARTMENT, AND THE LIFTGATE WAS WIDE OPEN. NOTHING HAS BEEN STOLEN YET, BUT I AM CAREFUL NOT TO LEAVE ANYTHING IN IT OR AT LEAST IN SIGHT. *TR

MY 2010 GMC TERRAIN WAS MANUFACTURED WITH A RAZOR SHARP EDGE ALONG THE INSIDE ENTIRE ROOF RACK SLICING MY ARM OPEN WHILE WASHING MAY CAR. *TR

WHEN THE SUN IS HIGH AND SHINING THROUGH THE WINDSHIELD, IT REFLECTS OFF THE CHROME ON THE STORAGE COMPARTMENT LATCH, THE HEATER/AC PANEL, THE RADIO CONTROLS AND THE CHROME AROUND THE GEAR SHIFT LEVER AND CUP HOLDERS DIRECTLY INTO THE EYES OF THE DRIVER. IT BLINDS YOU, I ALMOST HAD AN ACCIDENT THE FIRST TIME IT HAPPENED TO ME. *TR

INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6) PURCHASED 2010 GMC TERRAIN VIN [XXX] FEB 20, 2010. AT TEST DRIVE NOTED LOW HEAD RESTRAINT LOCATION AT FULL UP EXTENSION= UNCOMFORTABLE TO BACK BONE, AND HEAD. AFTER PURCHASE NOTED THAT GM SUPPLIED OWNERS MANUAL FOR THIS NEW MODEL US CAR SECTION 2-2 HAD DESCRIPTION (WARNING NOTATION & PICTURE DIAGRAM OF THE PROPER ADJUSTMENT), BUT DUE TO THE RESTRAINTS DESIGN (TOO SHORT OF NOTCHED EXTENSION RODS) THE SAFE, AND COMFORTABLE HEIGHT ADJUSTMENT CANNOT BE ACHIEVED. CURRENTLY I HAVE EXTENDED THE DRIVERS UNIT ABOUT 2 1/2 INCHES ABOVE ITS HIGHEST LOCKING POSITION (TAPED IN PLACE) WHICH BRINGS IT CLOSE TO THE DEPICTION IN THE MANUAL = A COMFORTABLE DRIVING POSITION. I HAVE TAKEN THE PROBLEM TO THE NEW AMERICAN GENERAL MOTORS UP 3 LAYERS OF MANAGEMENT (1. DEALERSHIP, 2. CUSTOMERS SUPPORT, AND FINALLY 3.EXECUTIVE OFFICES DETROIT ONLY TO BE TOLD IN A PHONE CALL 5-26-10 THAT THERE IS NO FIX FOR MY CONCERN, AND THAT THE OPERATIONS OWNERS MANUAL MY NOT REFLECT CORRECTLY THE DESIGN OF THE HEAD RESTRAINT PLACEMENT. THIS COMMENT WAS REPEATED BY THE SERVICE MANAGER AT THE DEALERSHIP IN HIS STATEMENT TO ME THAT MY ACTIONS WERE NOT SAFE, AND THAT HE WAS SURE THERE WAS PROBABLY A DISCLAIMER IN THE OWNERS MANUAL PRINTING. *TR

I PURCHASED A 2010 GMC TERRAIN FROM ROSSI DEALERSHIP .I HAD THE TRUCK FOR A DAY AND THE SERVICE AIRBAG CAME ON IN THE DASH. I CALLED ONSTAR AND THEY SAID TO TAKE IT TO THE DEALER. I WAS TOLD IT WAS A SENSORS FOR THE AIRBAG .THE NEXT DAY THEY TELL ME IT'S AN AIRBAG MODULE. I STILL DON'T HAVE THE TRUCK AND THEY STILL DON'T KNOW WHAT IS WRONG WITH THIS TRUCK. *JB

TL* THE CONTACT OWNS A 2010 GMC TERRAIN. WHILE DRIVING VARIOUS SPEEDS, THERE WAS AN ABNORMAL NOISE COMING FROM THE STEERING WHEEL AIR BAG, THE FRONT PASSENGER SIDE AIR BAG, AND THE FRONT PASSENGER SIDE CURTAIN AIR BAG. THE FAILURE WAS INTERMITTENT. THE VEHICLE WAS TAKEN TO A DEALER WHERE THE CAUSE OF THE FAILURE WAS UNDETERMINED; HOWEVER, THE TECHNICIAN ADVISED THAT THE RADIO NEEDED TO BE REPAIRED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE PERSISTED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 8,000.

TL*THE CONTACT OWNS A 2010 GMC TERRAIN. THE CONTACT WAS DRIVING APPROXIMATELY 25 MPH, PROCEEDED TO MAKE A RIGHT TURN WHEN THE VEHICLE BEGAN TO MAKE A POPPING SOUND. THE CONTACT WAS ABLE TO CONTINUE DRIVING. THE CONTACT INSPECTED THE VEHICLE AND NOTICED THAT THE REAR PASSENGER SIDE TIRE FAILED TO MAKE CONTACT WITH THE GROUND. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER. THE TECHNICIAN STATED THE REAR PASSENGER TIRE LIFTED OFF OF THE GROUND AND THE AXLE WAS SPINNING SLIGHTLY. THERE WAS NO RECOMMENDED REPAIR. THE FAILURE MILEAGE WAS 94. THE CURRENT MILEAGE WAS 600. UPDATED 5/6/10 *CN THE DEALER WAS UNABLE TO DUPLICATE THE PROBLEM. UPDATED 07/16/10*JB

MY 2010 GMC TERRAIN AWD WE HAD SINCE JULY OF 2010 WORK WONDERFUL AT FIRST. NOW, MAY 25, 2011 OUR TERRAIN HAS SEVERAL LIGHTS COMING ON. ABS, STABILITY SERVICES, AWD IS TURN OFF,AND TRACTION CONTROL IS NOT WORKING LIGHTS. ONSTAR CAN NOT SEE THESE PROBLEMS IN ITS SYSTEM. HAVE AN APPOINTMENT FOR IT IN JUNE 1, 2011 AT OUR LOCAL DEALER. BUT I WOULD NOT RECOMMEND THIS VEHICLE TO ANYONE. *TR