2013 GMC Terrain Complaint Log

I WAS DRIVING IN THE RAIN AND MY FRONT WINDSHIELD WIPERS WENT OUT. I HAD TO PULL OVER AND STOP TO AVOID HAVING AN ACCIDENT. I COULD HEAR THE MOTOR RUNNING BUT THEY WOULD NOT MOVE. I PARKED MY CAR, GOT A RIDE HOME AND WENT BACK AND PICKED IT UP WHEN IT STOPPED RAINING. THE NEXT DAY I TOOK IT TO THE SHOP AND DROPPED IT OFF FOR REPAIR. I WAS TOLD THAT IT WAS THE TRANSMISSION THAT WAS INOPERABLE, BUT THE WARRANTY WOULD NOT COVER THIS. I PAID $285.21 TO HAVE THIS REPAIRED ON 9/9/16. THE FOLLOWING DAY IN THE MAIL I RECEIVED A RECALL NOTICE FROM GMC STATING THAT THEIR WAS A RECALL ON MY WINDSHIELD WIPERS. I CALLED GMC AND EXPLAINED THAT I HAD JUST PAID TO HAVE THEM REPAIRED. I SPOKE TO JAYLEN AND SHE STATED THAT THE DEALERSHIP WAS AWARE OF THE RECALL AND SHOULD HAVE CALLED GMC FIRST AND SHE WOULD CHECK WITH THEM. SHE CALLED BACK IN ABOUT 3 DAYS STATING GMC DIDN'T EVENT HAVE THE PARTS TO REPAIR THE WIPER AND THEY WOULD LET ME KNOW IF I WOULD BE REIMBURSED BY THEM ONCE THEY RECEIVED THE PARTS. THAT WAS 2 MONTHS AGO AND I HAVE YET TO HEAR FROM ANYONE. MY VEHICLE WAS DROPPED OFF ON 9/2/16 AND NOT RETURNED TO ME UNTIL 9/9/16. I WAS GIVEN A RENTAL CAR THAT WAS COVERED UNDER MY WARRANTY DUE TO THE LENGTH OF TIME IT TOOK TO REPAIR.

TL* THE CONTACT OWNS A 2013 GMC TERRAIN. THE CONTACT RECEIVED A SAFETY RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 16V582000 (VISIBILITY) AT THE END OF AUGUST THE PART FOR THE RECALL REMEDY WAS NOT AVAILABLE. WHILE DRIVING IN THE RAIN, THE VEHICLE EXPERIENCED THE SAME FAILURE LISTED IN THE RECALL. THE DEALER WANTED THE CONTACT TO PAY FOR THE REPAIR AND GET REIMBURSED WHEN THE PART ARRIVED. THE CONTACT WAS NOT SATISFIED WITH THIS SOLUTION. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 48,000. UPDATED 05/31/17*LJ UPDATED 08/15/2017*JS

NOTIFIED OF RECALL RELATING TO WINDSHIELD WIPERS IN SEPT 2016, BUT MANUFACTURER STILL HAS NOT FIXED VEHICLE BECAUSE PARTS NOT YET AVAILABLE. VIN IS [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

2013 GMC TERRAIN. CONSUMER WRITES IN REGARDS TO NO REMEDY AVAILABLE TO REPAIR WINDSHIELD WIPER BALL JOINTS HIGH CORROSION/WEAR RECALL NOTICE. *SMD UPDATED 04/10/2017*JS

2013 GMC TERRAIN. CONSUMER WRITES IN REGARDS TO CORROSION OF BALL JOINTS IN WINDSHIELD WIPER MODULES. *LD THE CONSUMER STATED THE PARTS NECESSARY TO REPAIR WERE UNAVAILABLE. *JS

TL* THE CONTACT OWNS A 2013 GMC TERRAIN. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 16V582000 (VISIBILITY). THE CONTACT STATED THAT THE PARTS NEEDED FOR THE RECALL REMEDY WERE STILL NOT AVAILABLE AND THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

DRIVING ON THE EXPRESSWAY DURING A VERY HARD RAIN AND MY WIPERS STOPPED WORKING HAD TO QUICKLY PULL OVER BECAUSE I COULDN'T SEE FOUND OUT SHORTLY AFTERWARDS THERE'S A RECALL ON BALL JOINT ON WIPERS BUT SO FAR THERE IS NO FIX FOR THE PROBLEM IN THE MEANTIME I CAN ONLY DRIVE MY AUTOMOBILE WHEN ITS NOT RAINING OR SNOWING I DON'T WANT TO REPAIR ON MY OWN OUT OF POCKET AND WAIT FOREVER FOR A REIMBURSEMENT FROM GENERAL MOTORS I'M NOT SURE OF EXACT DATE THIS HAPPENED BUT ITS BEEN SEVERAL MONTHS THIS IS UNACCEPTABLE. *TR

WAS DRIVING DOWN HIGHWAY US19 AND COLLIDED WITH ANOTHER VEHICLE AT AT LEAST 40MPH AND AIRBAGS DID NOT DEPLOY

TL* THE CONTACT OWNS A 2013 GMC TERRAIN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V582000 (VISIBILITY); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

TL* THE CONTACT OWNS A 2013 GMC TERRAIN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V582000 (VISIBILITY) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

TL* THE CONTACT OWNS A 2013 GMC TERRAIN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V582000 (VISIBILITY). THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

WINDSHIELD WIPER RECALL GENERAL MOTORS IS STALLING RECALLED WINDSHIELD WIPER REPAIR CAUSING SAFETY CONCERN FOR MY GRANDDAUGHTER.

The contact owns a 2013 GMC Terrain. The contact stated that the engine was making an abnormal knocking sound. While driving, at various speeds, the vehicle was jerking. The lights were dim. The contact had to add additional oil every 7 days. There were no warning lights illuminated. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was contacted, but no assistance was provided. The failure mileage was approximately 55,000.

TL* THE CONTACT OWNS A 2013 GMC TERRAIN. WHILE DRIVING APPROXIMATELY 30 MPH, THE CONTACT NOTICED A FUEL ODOR. THE CONTACT ALSO NOTICED THAT THE FUEL GAUGE WAS LOWERING. THE CONTACT EXITED THE VEHICLE AND NOTICED A PUDDLE UNDERNEATH. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE FUEL LINE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 18,000. UPDATED 09/27/16*LJ *CN

TL* THE CONTACT OWNED A 2013 GMC TERRAIN. WHILE DRIVING 10 MPH, THE VEHICLE REVERSED ON ITS OWN AND CRASHED INTO A TREE. THE AIR BAGS DID NOT DEPLOY. A POLICE REPORT WAS FILED AND THERE WERE NO INJURIES. THE VEHICLE WAS DESTROYED AND TOWED TO A BODY SHOP. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS APPROXIMATELY 45,000.

7/18/16 WHILE DRIVING IN A DOWNPOUR TODAY ON A BUSY ROAD, THE WIPER LINKAGE BALL JOINT WHICH ATTACHES THE LINKAGE TO THE MOTOR FAILED. THIS MADE THE WIPERS STOP AND IMMEDIATELY ALL FORWARD VISIBILITY WAS OBSCURED. IT MADE IT VERY DIFFICULT TO FIND A PLACE TO PULL OFF WHILE SLOWING DOWN IN TRAFFIC. I WAS VERY LUCKY TO NOT HIT SOMEONE OR SOMETHING. THE PARTS STORES SELL AN ENTIRE NEW LINKAGE ASSEMBLY FOR AROUND $150. THE NYLON LINKAGE ASSEMBLY HANGS UPSIDE DOWN WHICH IS A VERY DANGEROUS FLAW IN THE GMC DESIGN AND SHOULD BE LOOKED INTO TO PREVENT TRAGEDY. RESPECTFULLY, LUCKY GUY

TL* THE CONTACT OWNS A 2013 GMC TERRAIN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V582000 (VISIBILITY/WIPER) AND STATED THAT THE PART WAS NOT AVAILABLE WITHIN A REASONABLE TIME FRAME TO SCHEDULE THE RECALL REPAIR. THE DEALER DID NOT GIVE A SPECIFIC DATE FOR WHEN THE PART WOULD BECOME AVAILABLE. THE MANUFACTURER COULD NOT PROVIDE AN ESTIMATED DATE FOR WHEN THE CONTACT'S VEHICLE WOULD RECEIVE THE RECALL REPAIR. THE CONTACT WAS NOT EXPERIENCING A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. UPDATED 05/17/17*LJ UPDATED 06/09/17 *JS

THE BACK HATCH OF MY 2013 GMC TERRAIN HAS PERFORATING CORROSION AND THE DEALERSHIP (WHITE'S MOUNTAIN, CASPER, WY) WON'T REPAIR IT AND NEITHER WILL GENERAL MOTORS DESPITE IT STILL BEING UNDER WARRANTY

CRASH CONTROL KEEPS BRAKING FOR A CRASH WHEN THERE IS NOTHING IN FRONT OF. HAD THE BRAKES REPLACED SO I KNOW IT IS NOT THAT

WIPER TRANSMISSION FAILED DURING RAIN STORM FOR NO APPARENT REASON.

TAKATA RECALL - AS I WAS DRIVING TO WORK ON A LOCAL ROAD IT STARTED TO RAIN ONE MORNING. I FLIPPED THE SWITCH TO TURN ON MY WIND SHIELD WIPERS AND THEY WOULD NOT MOVE. THE NEXT DAY I WENT TO THE DEALERSHIP AND THEY SAID IT MIGHT BE AN ELECTRICAL PROBLEM AND THAT IT WOULD COST A TON OF MONEY BECAUSE THEY WOULD HAVE TO TAKE PARTS OFF IN ORDER TO GET TO THE WIPERS TO SEE WHAT WAS CAUSING THE WIPERS TO NOT WORK. THEY JUST DID NOT MOVE AT ALL. I RECEIVED A RECALL LETTER IN SEPTEMBER OF 2016 FOR THE WIPERS SAYING THAT THERE WAS A DEFECT. I TOOK MY TERRAIN BACK TO THE DEALERSHIP AND TOLD THEM THERE WAS A RECALL. THEY LOOKED IT UP AND SAW THAT IT WAS INDEED A RECALL BUT THAT GMC HAD NOT FIGURED OUT HOW TO FIX IT. THEY SAID I NEEDED TO WAIT FOR ANOTHER LETTER. I HAVE BEEN CHECKING THE WEBSITE EVERY MONTH TO SEE IF THE RECALL HAS BEEN UPDATED AND IT HAS NOT. NOW ITS FEBRUARY 2ND OF 2017 AND THERE IS STILL NOT A SECOND LETTER EXPLAINING HOW TO FIX THE DEFECT OR THE PARTS TO FIX IT WITH. WHEN YOU FLIP THE SWITCH TO TURN ON THE FRONT WIPERS THEY DO NOT MOVE, BUT YOU CAN HEAR THE MOTOR FOR IT GOING. THE WIPERS IN THE BACK WORKS, JUST NOT THE FRONT. *TR

TL* THE CONTACT OWNS A 2013 GMC TERRAIN. THE CONTACT STATED THAT THE VEHICLE EXPERIENCED EXCESSIVE OIL CONSUMPTION. DURING AN OIL CHANGE, THE TECHNICIAN DIAGNOSED THAT THE OIL WAS A QUART AND A HALF LOW. THE VEHICLE WAS TAKEN TO THE DEALER WHERE A TECHNICIAN PERFORMED AN OIL CONSUMPTION TEST. THE TECHNICIAN STATED THAT IT WAS WITHIN NORMAL OPERATING RANGE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 51,155.

CAR MAKES TERRIBLE ENGINE NOISE WHEN STARTING/AS IT IDLES. THIS IS ALMOST ALWAYS DUE TO LOW OIL.THIS CAR BURNS THROUGH OIL FASTER THAN ANYTHING IVE EVER SEEN. EVEN WITH FULL SYNTHETIC OIL I HAVE TO ADD AT LEAST QUART EVERY 700 MILES FOR SO. KEEPING THE OIL LEVEL UP HELPS OBV, HOWEVER THIS PROBLEM WAS GOING ON FOR SOME TIME BEFORE I FIGURED OUT THE CAR WAS CONSUMING OIL AT A SUPER FAST RATE. SO WHO KNOWS WHAT DAMAGE MAY BE INSIDE THE ENGINE AT THIS POINT. IT HAS BEEN REPORTED THAT THERE IS AN ISSUE WITH THE TIMING CHAIN ON THE I4 ENGINES AND THEY BURN OIL BECAUSE THE TIMING IS OFF. HOWEVER GM'S ONLY FIX THUS FAR IS TO RUN AN OIL STUDY WHICH TAKES UP A LOT OF TIME.THIS IS ALSO HUGE PAIN WHEN DEALING WITH ANY DEALER, BECAUSE ONLY A GM DEALER CAN RUN THE TEST, AND EVEN IF IT IS FOUND THAT YOUR CAR IS BURNING OIL THEY WILL DETERMINE IT AS "NORMAL" IF IT'S NOT A SPECIFIC RATE. THERE'S NO WAY FULL SYNTHETIC SHOULD BE BURNING UP THIS QUICKLY. GM NEEDS TO DO A RECALL FOR THIS ISSUE BUT WILL NOT BECAUSE ONCE THEY TRULY FIX THE ISSUE IT WILL OPEN UP A CAN OF WORMS THAT WOULD COST THEM THOUSANDS. SO INSTEAD THE COST IS PASSED ON TO THE OWNER. IF THEY DO OFFER A FIX AFTER THE OIL STUDY IT'S ONLY FOR A PISTON RING KIT WHICH DOES NOT ACTUALLY FIX THE PROBLEM OF THE BAD TIMING CHAIN. SO FAR THE ONLY RELIEF I HAVE FOUND IS TO TURN THE ECO MODE OFF. THIS GIVES A LITTLE RELIEF TO THE CONSTANT FILLING OF OIL. OTHER THAN THAT IF THE CAR IS LOW ON OIL YOU WILL FEEL A CHUGGING/ JERKING OF THE CAR, PARTICULARLY AT A STOP OR LOW IDLE. I LOVE THE LOOK OF GMC'S HOWEVER I DON'T THINK I CAN EVER BUY ONE AGAIN AFTER DEALING WITH AN ISSUE LIKE THIS AND HAVING GM NOT RECALL A WIDELY KNOW ISSUE.

USES A MINIMUM OF 3 QUARTS OF OIL EVERY 3000 MILES BROUGHT IT IN TO SEE IF THERE WAS A BULLETIN OR WARRANTY AND WAS TOLD BY GM DEALER THEY HAD NO NOTICE OF THIS HAPPENING ON THIS VEHICLE

TL* THE CONTACT OWNS A 2013 GMC TERRAIN. WHILE DRIVING IN THE RAIN, THE WINDSHIELD WIPERS SUDDENLY MALFUNCTIONED AND STOPPED OPERATING. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE WIPER BALL JOINT MECHANISM WAS FAULTY. THE FAILURE WAS REPAIRED, BUT RECURRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND CONFIRMED THAT THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 16V582000 (VISIBILITY); HOWEVER, THE PARTS NEEDED TO REPAIR THE FAILURE WERE NOT AVAILABLE. THE VIN AND FAILURE MILEAGE WERE UNAVAILABLE.

I WAS ABOUT TO SWITCH LANES ON HIGHWAY FROM ON RAMP TRAVELLING APRPOX 60 MPH AND ACCELERATING WHEN MY VEHICLE SUDDELING STOPPED ACCELERATING & SOMEONE PULLED UP ON MY SIDE TO INFORM ME I WAS LEAKING FUEL EVERYWHERE. I LOST NEARLY A FULL TANK OF GAS ON THE HIGHWAY. ONE OF THE MEN WHO STOPPED HAD WORKED ON GM VEHICLES IN THE PAST AND WAS ABLE TO CLIP SOMETHING TOGETHER TO SLOW THE LEAK. I DROVE TO THE DEALERSHIP AND THEY WERE NO HELP AND DIDN'T SEEM TO CARE ABOUT THE ISSUE OR HOW SERIOUS THIS WAS FOR A 2 YEAR OLD CAR WITH 37K MILES. I WAS TOLD I WAS OUT OF WARRANTY AND THEY WOULD NOT DO ANYTHING FOR ME AND WERE GOING TO CHARGE ME A $200 DIAGNOSTIC FEE. DISAPPOINTED BY THE POOR SERVICE I RECEIVED I TOOK THE CAR TO MY LOCAL MECHANIC WHO WORKS ON OUR OTHER VEHICLE. THEY WERE SHOCKED TO SEE A FUEL LINE ON A 2013 VEHICLE BREAK. THEY ORDERED THE REPLACEMENT FUEL LINE FROM GM AND I GOT MY CAR BACK ON 5 DAYS LATER. THE NEXT DAY I TOOK MY CAR OUT TO RUN ERRANDS AND WHEN RETURNING TO THE VEHICLE I NOTICED A STRONG SMELL OF GAS, UPON LOOKING UNDER THE CAR I NOTICED THAT THE FUEL LINE WAS STILL LEAKING AND FROM THE SAME PLACE! WE BROUGHT THE VEHICLE BACK TO THE SHOP AND THEY IMMEDIATELY GO IN TOUCH WITH GM WHO SENT OUT ANOTHER REPLACEMENT PART AND ALSO RECOMMENDED ALSO REPLACING THE METAL LINE AS THEY HAD BEEN SEEING SOME ISSUES WITH THIS LINE. UNDER THE RECOMMENDATION OF GM THE SHOP REPLACED BOTH LINES AND I GOT MY CAR BACK 3 DAYS LATER. THE PROBLEMS I HAVE EXPERIENCED ARE UNACCEPTABLE AND COULD BE VERY DANGEROUS. FORTUNATELY NO ONE WAS HURT BUT HAD I BEEN IN THE HIGH SPEED LANE AND TRAVELING AT FULL SPEED LIMIT WHEN THIS HAPPEN I OR SOMEONE ELSE COULD HAVE BEEN SERIOUSLY INJURED BY THIS ISSUE. GIVEN THE AGE OF THE CAR AND LOW MILEAGE THIS IS NOT A WEAR AND TEAR ISSUE, THIS IS 100% A DEFECTIVE PART OR MFG PROBLEM THAT I EXPECT GM TO REIMBURSE $670 FOR REPAIR.

THERE ARE SEVERAL ISSUES WITH THIS VEHICLE WHICH MAKES ME THINK THIS CAR WAS A LEMON, UNREPORTED BY ORIGINAL OWNER, OR IN A FLOOD; 1ST, THE REAR HATCH STRUTS WERE TOTALLY RUSTED OUT AND INOPERABLE (REINFORCING MY FLOOD THOUGHT.) 2ND, THE VEHICLES MPG IS NOWHERE NEAR THE ADVERTISED 22/32 - I MENTIONED MY CONCERN SEVERAL TIMES TO THE SERVICE DEPT, THE SALES MAN, AND THE CERTIFIED SALE MANAGER; THEIR SOLUTION - THEY RESET THE GAUGE ON THE DASHBOARD! 3RD, WITHIN DAYS OF MY PURCHASE, I NOTICED A KNOCK UNDER MY CAR THAT SOUNDED LIKE AN AXLE WAS GOING TO BUST THROUGH MY FLOORBOARD IT WAS KNOCKING SO HARD! AFTER NUMEROUS SERVICE REPAIR ATTEMPTS & VISITS BACK TO THE DEALER, ONE VISIT LASTING APPROXIMATELY 7 DAYS, THEY THINK THEY'VE FIXED THE PROBLEM. SECONDARY FUEL TANK FUEL PUMP MODULE - (CONTRIBUTING TO FUEL CONSUMPTION ISSUE?) 4TH, THE WINDSHIELD WIPERS STOPPED WORKING WHILE I WAS DRIVING TO WORK, IN THE FAST LANE, @ 6AM ONE DARK, RAINY MORNING, DURING A TORRENTIAL DOWN POUR ALMOST CAUSING A MAJOR PILE UP! 5TH, CHECK ENGINE LIGHT, STUMBLES AND MISFIRES ON ACCELERATION, SHUTS OFF WHEN STOPPED AT A STOP SIGN OR TRAFFIC LIGHT. REPAIRED/SEVERAL HUNDRED DOLLARS LATER. 6TH, THE CONTINUING ISSUES HAVE BEEN, BUT NOT LIMITED TO REDUCED ENGINE POWER, ROUGH IDLE, ENGINE SPUTTERS, HESITATES, POOR GAS MILEAGE, & EXCESSIVE OIL CONSUMPTION. 7TH, ANOTHER CHECK ENGINE LIGHT, NOW FUEL-INJECTORS NEED REPLACED (ANOTHER CONTRIBUTOR TO FUEL CONSUMPTION ISSUE?) . AFTER FURTHER REVIEW OF THE VEHICLE'S CPO PAPERWORK, THIS IS NOT THE CERTIFIED VEHICLE BEING REFERRED TO ON THE PAPERWORK. THERE ARE ITEMS CHECKED OFF ON THE REPORT THAT DO NOT APPLY TO THIS VEHICLE. I WOULD HAVE NEVER OVERPAID FOR A CPO VEHICLE HAD I KNOW THEIR "RIGOROUS STANDARDS" MEANT ABSOLUTELY NOTHING! I HAVE BOUGHT MANY CARS IN MY LIFE, BOTH NEW AND USED CARS AND NEVER HAD ANY OF THE ISSUES I AM HAVING WITH THIS VEHICLE!

WE LIVE IN CALIFORNIA AND THE CARB FUEL PUMP NOZZLES ARE CUMBERSOME BEASTS. BUT THE NOZZLE POPS OUT OF THE FUEL FILLER WHEN PLACED ON AUTO-FILL AT 4 OUT OF 5 GAS STATIONS. IT'S DANGEROUS WHEN IT POPS OUT AND FALLS ON THE GROUND SOMETIMES PUMPING GAS ALL OVER. I TOOK THE TERRAIN TO THE DEALER AND OF COURCE THEY CAN'T FIND ANYTHING WRONG WITH IT. WHAT GIVES AND WHAT'S THE FIX?

TL* THE CONTACT OWNS A 2013 GMC TERRAIN. WHEN THE IGNITION WAS TURNED TO THE ON POSITION, THE BACKUP CAMERA SCREEN FAILED TO OPERATE. WHILE DRIVING AT AN UNKNOWN SPEED, THE RADIO SCREEN POWERED OFF WITHOUT WARNING. AFTER SEVERAL MILES, THE SCREEN POWERED ON WITHOUT BEING PROMPTED. THE FAILURES RECURRED NUMEROUS TIMES. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN. UPDATED 04/29/16*LJ

MY WIFE WAS DRIVING 65 MILES AN HOUR ON THE INTERSTATE IN THE POURING RAIN, AND HER WINDSHIELD WIPERS SUDDENLY STOPPPED WORKING, CAUSING AN IMMEDIATE AND TOTAL LOSS OF VISION. LUCKILY, SHE DID NOT WRECK, BUT THIS WAS A VERY DANGEROUS SITUATION THAT COULD HAVE ENDED VERY BADLY. I REMOVED THE TRIM COVERING THE WIPER MOTOR, AND FOUND THAT THE TRANSMISSION LINKAGE ARM THAT CONNECTS THE WIPERS TO THE MOTOR HAD BECOME DISCONNECTED. THE NYLON BUSHING THAT HOLDS IT IN PLACE WAS VERY BADLY WORN. THERE IS NO DIRECT REPLACEMENT BUSHING AVAILABLE, SO I REPLACED IT WITH A BUSHING THAT SORT-OF FIT. AS YOU CAN IMAGINE, THIS REPAIR ONLY LASTED ABOUT 2 MONTHS. THE SAME THING HAPPENED AGAIN TO MY WIFE TWO DAYS AGO. SHE WAS ON HER WAY TO WORK (IN THE POURING RAIN, NO LESS) WHEN THE LINKAGE ARM AGAIN DISCONNECTED. SHE WAS ON A NARROW BRIDGE ACROSS A RIVER THAT WAS UNDERGOING ROADWORK AT THE TIME IT HAPPENED. AGAIN, SHE WAS BADLY FRIGHTENED AND SHAKEN UP BY THE ORDEAL. LUCKILY, SHE WAS NOT INVOLVED IN A WRECK. THIS TIME, I ORDERED A NEW WIPER TRANSMISSION FOR HER CAR. IT CAME AT A COST OF $175, WITH A ONE WEEK WAIT FOR IT TO BE DELIVERED. IN THE MEANTIME, MY WIFE IS WITHOUT A RELIABLE CAR. I HAVE SEEN THIS COMPLAINT ENOUGH THAT I BELIEVE GMC SHOULD ISSUE A RECALL AND REIMBURSE REPAIR COSTS.

LESS THAN A MONTH AGO, WHILE DRIVING ON INTERSTATE 95 IN THE LEFT LANE DURING RUSH HOUR THE ENGINE BLEW ON A 2 YEAR OLD GMC TERRAIN. HOW THIS IS AT ALL POSSIBLE I HAVE NO CLUE, BUT LUCKILY ENOUGH I WAS ABLE TO SAFELY COAST OVER TO THE RIGHT SHOULDER AND AWAIT FOR A TOW TRUCK. BELOW IS THE BACKGROUND INFORMATION, AS WELL AS THE HEADACHE I HAVE HAD TO UNDERGO SINCE THIS HAPPENED. -1 MONTH PRIOR TO THE ENGINE BEING BLOWN I HAD TAKEN THE CAR IN FOR A 5,000 MILE CHECK-UP -NIGHT BEFORE THE INCIDENT THERE WAS A FLUTTERING NOISE HEARD FROM THE ENGINE, SO PLANNED ON TAKING TO SHEEHAN THE NEXT MORNING AT APPROXIMATELY 9:30 AM ON 3/17/2015 WAS DRIVING ON INTERSTATE 95 IN THE LEFT LANE DURING RUSH HOUR AND THE RPMS DROPPED TO ZERO -WITNESS SOMETHING THAT LOOKED LIKE OIL LEAKING FROM THE ENGINE WAS TOLD TO SHEEHAN BUICK GMC WHERE THEY LOOKED AT IT AND THE NEXT DAY REPORTED THAT THE ENGINE BLEW, A ROD TO THE PISTON SNAPPED AND TORE A HOLE THROUGH THE SIDE OF THE ENGINE -WAS TOLD BY SERVICE MANAGER THAT WHEN THE ENGINE WENT IT "GRENADE" INSIDE AND RESULTED IN LONGER TO FIX AND REPLACING MORE PARTS LIKE A MANIFOLD. -SINCE IT WAS FIXED I HAD NO OTHER CHOICE BUT TO TAKE THE CAR BACK I LEFT THE SHOP AND GOT ON INTERSTATE 95 FOR ABOUT 10 MILES WHEN I NOTICED THE CHECK-ENGINE LIGHT ON IMMEDIATELY RETURNED TO SHEEHAN AND TOOK THE LOANER BACK -WAS TOLD NOW HAD TO REPLACE THE FUEL INJECTORS -2 WEEKS AFTER THAT WEEK REPAID ENGINE LIGHT ON AGAIN FOR A WIRE HARNESS. *TR

DASH IS CRACKED IN SEVERAL PLACES. MAIN CONCERN IS AROUND AIRBAGS. I HAVE USED WINDSHIELD COVER TO PROTECT FROM AN DAMAGE SINCE IT WAS NEW.

I HAVE A 2013 GMC TERRAIN. I BOUGHT IT USED IN 2014. IT HAD ONE PREVIOUS OWNER. WHEN I BOUGHT THIS CAR, I DIDN'T NOTICE THE ABNORMAL NOISE IT MAKES. WHILE THE CAR IS EITHER IN DRIVER OR REVERSE, IT MAKES A WEIRD TICKING NOISE COMING FROM UNDER THE FRONT HOOD. THE NOISE GOES AWAY IN PARK. HOWEVER, THE NOISE CAN ONLY BE HEARD WHEN THE CAR IDOLS AT A CERTAIN RPM. THE CAR MAKES A RATTLE LIKE SOUND WHEN THE RPMS ARE LOW, LIKE BETWEEN 500 TO 1500. FOR EXAMPLE: WHEN I'M CRUISING DOWN TOWN AT SPEEDS OF ABOUT 25-45MPH, I CAN HERE THE RATTLE SOUND. WHEN I BACK INTO MY GARAGE, THE NOISE CAN BE HEARD EVEN LOUDER BECAUSE THE GARAGE AMPLIFIES THE SOUND. WHEN I USE CRUISE CONTROL TO ACCELERATE, IT DOES NOT MAKE THIS NOISE. ONLY WHEN I PUT MY FOOT ON THE GAS PEDAL. WHEN I TAKE MY FOOD OFF THE GAS, OR SPEED UP, THE SOUND GOES AWAY. IT'S NOT A LOW OIL TICK SOUND. IT'S A LITTLE DIFFERENT, LIKE SOMETHING IS LOOSE AND RATTLING. THIS NOISE HAS ALWAYS BEEN THERE BUT IT TOOK ME A WHILE TO REALIZE IT.

GMC TERRAIN HESITATES IN SHIFTING BETWEEN GEARS. TACHOMETER SHOWS ENGINE SPEEDS UP BETWEEN SHIFTS, CAUSING A STALL/ LEARCH FORWARD BETWEEN SHIFTING HAPPENS MORE WHEN WARM THEN WHEN COLD. HAPPENS CONSISTENTLY AFTER TRANSMISSION IS WARMED UP.

AFTER BEING PARKED FOR 30 MINUTES. THE VEHICLE CAUGHT ON FIRE AT THE DRIVER SIDE TAILLIGHT. THE CAUSE OF THE FIRE DETERMINED BY THE POLICE AND FIRE DEPARTMENT WAS FAULTY ELECTRICAL WIRING. *TR

I WAS REAR ENDED WHILE ATTEMPTING TO COME TO A STOP. THE IMPACT PUSHED ME INTO THE CAR IN FRONT OF ME. MY SEAT BELTS LOCKED AND THE AIR BAG LIGHT DEPLOYED. BUT THE AIR BAG DID NOT DEPLOY (JUST THE LIGHT). *TR

I HAD JUST PURCHASED THE 2013 GMC TERRAIN DENALI AND NOTICED THAT IT HAS A BOGGING SENSATION IN THE STEERING AT IDLE WHEN TURNING. IT FEELS LIKE THE STEERING IS GOING TO CUT OUT - ALMOST LIKE NOT FULLY ENGAGING THE CLUTCH ON A MANUAL TRANSMISSION WHEN THE ENGINE IS ABOUT TO DIE. VERY NOISY AND ANNOYING IN THE TIGHT PARKING GARAGE WHEN YOU HAVE TO TURN THE STEERING AT A STANDSTILL DURING IDLE. THERE IS A TICKING NOISE COMING FROM UNDER THE DASH THAT SOUNDS LIKE A CONSTRUCTION WORKER JACKHAMMERING ABOUT 1 BLOCK AWAY WITH THE WINDOWS UP. IT CAN ALSO BE DESCRIBED AS A HELICOPTER HOVERING OVERHEAD AT AROUND 200-300 FEET. YOU CAN ONLY HEAR IT FROM INSIDE THE CAB. I SHOULD HAVE NOTICED THIS DURING THE TEST DRIVE, EXCEPT THAT THE RADIO WAS ON AND THERE WERE NO TIGHT STEERING SITUATIONS. I WAS TOLD THAT BOTH OF THESE ITEMS ARE NORMAL BY THE GMC DEALER. BE SURE TO TEST OUT THESE TWO SCENARIOS WHEN TEST DRIVING. TOO LATE FOR ME, AND UNFORTUNATELY I HAVE TO LIVE WITH IT BUT WOULD RATHER NOT. *TR

WE BOUGHT MY DAUGHTER A BRAND NEW GMC TERRAIN. HER OLD GMC HAD OVER 200,000 MILES ON IT. SHE HAD A BLOWN OUT TIRE PRIOR TO THIS INCIDENT. SHE WAS NOT DRIVING FAST AND THERE WAS NOT REASON FOR THE TIRE TO BLOW OUT. SHE IS ON HER WAY HOME FROM A FRIENDS HOUSE AND GOES OVER A RAILROAD TRACK, NOT SPEEDING. ANOTHER TIRE BLOWS OUT. HAS TO GET CAR TOWED. THE TOW CAR TO GMN DEALERSHIP. DAYS IN SHOP AIRBAG ISSUES, TIRE HAD TO BE REPLACED. TAKES OVER 4 DAYS TO BE REPAIRED HAS TO GO BACK. OVER $1700.00 BILL. THIS IS SECOND TIME THIS HAS HAPPENED. *TR

FRONT END COLLISION, SECOND DRIVER WAS GOING 60MPH. DASHBOARD ON THE TERRAIN INDICATED THAT THE AIRBAGS WERE DEPLOYED, BUT THEY FAILED TO DEPLOY. *TR

I WAS DRIVING THE VEHICLE UNDER NORMAL CIRCUMSTANCES WHEN I TRIED TO ACCELERATE I FELT THE ENGINE HESITATE AND THEN COMPLETELY SHUT DOWN. MESSAGE ON MY DISPLAY SAID "ENGINE POWER REDUCED" AND I BASICALLY HAD A FEW SECONDS TO MERGE OVER TO THE RIGHT LANE AND GET OUT OF TRAFFIC. HAD THE VEHICLE TOWED TO LOCAL GMC DEALER. *TR

I NOTICE MY CAR WAS JERKING A LITTLE SO I TOOK IT TO THE DEALER TO SEE WHAT THE PROBLEM WAS, THE SERVICE GUY TOLD ME I NEED MY AIR INDUCTION CLEAN (COST WILL BE OVER $200), THIS CLEANING HAS SOMETHING TO DO WITH MY TRANSMISSION. I HAVE ONLY HAD MY VEHICLE FOR A YEAR AND THE TRANSMISSION NEEDS CLEANING, REALLY. SHOULD THIS BE COVERED ON WARRANTY. A COUPLE OF DAYS LATER, I RECEIVED A LETTER IN THE MAIL STATING A RECALL ON VEHICLE WITH E85 FUEL SYSTEM, SO CALL THE NEAREST DEALER AND SEE IF MY VEHICLE IS COVER. MY QUESTION IS: DOES THE E85 HAVE ANYTHING TO DO THE AIR INDUCTION SYSTEM. *TR

THE ELECTRICAL SYSTEM HAS FAILED TO WORK ON A NUMBER OF OCCASIONS. DURING THIS TIME, I HAVE HAD THE USER INTERFACE SCREEN FREEZE, NOT POWER OFF AND LOSE SERVICES DURING USAGE. THE ELECTRICAL PANEL ISSUES WILL LEAD TO FURTHER COMPLICATIONS MOVING FORWARD. *TR

THIS IS THE SECOND TIME IN A YEAR THAT THE SERVICE STABILITITRAK LIGHT HAS COME ON AND A MESSAGE TO DO THAT HAS COME UP ON THE INFORMATION SCREEN ON THE DASH. WHEN THIS HAPPENS THE ENGINE POWER IS IMMEDIATELY REDUCED. THEN YOU CANNOT TURN THIS OFF AS IT LOCKS THE CONTROLS FOR THIS FEATURE WHICH CAN NORMALLY BE TURNED ON AND OFF. I TOOK THE CAR IN THE FIRST TIME AND THERE WE'RE RELAY AND SENSOR ISSUES WHICH THEY FIXED. I AM WAITING FOR THE CALL AS TO WHAT IS GOING ON THIS TIME. IS THIS A SAFETY ISSUE FOR NOT JUST THIS VEHICLE BUT ANY VEHICLE TO HAVE A FEATURE THAT YOU CAN TURN ON AND OFF TO IMMEDIATELY CAUSE POWER LOSS? SHOULD YOU NOT BE ABLE TO TURN THIS FEATURE OFF TO AVOID CAUSING AN ACCIDENT AND POSSIBLY CAUSING SOMEONE TO BE INJURED OR KILLED? ESPECIALLY SINCE THIS IS A FEATURE YOU CAN TURN ON AND OFF ANYTIME YOU WANT WHEN IT IS WORKING CORRECTLY. I HAVE READ ON DIFFERENT WEB SITES THAT OTHERS HAVE HAD THIS SAME ISSUE. *TR

1. ON AUGUST 17, 2014 MY VIRTUALLY NEW 2013 GMC TERRAIN WITH LESS THAN ONLY A FEW THOUSAND MILES OF USE CRASHED DUE TO THE GENERAL MOTORS CORPORATION [GMC] GMC TERRAIN DEFECT IN DESIGN AND MANUFACTURING OF THIS VEHICLE AS CONFIRMED BY AN OFFICIAL GMC DEALER AS RECORDED HEREIN. THE DETAILS OF THIS INCIDENT ARE RECORDED BELOW AND REPRESENT ONLY A SMALL FRACTION OF MY MANY ATTEMPTS BY USPS MAIL, EMAIL AND TELEPHONE TO CONTACT GMC AND TO REGISTER MY COMPLAINT. GMC HAS NOT MADE ANY MEANINGFUL RESPONSE TO MY CONTACTS AND, IN POINT OF FACT AND IN TRUTH, GMC HAS ACTED TO INTIMIDATE, TERRORIZE AND BULLY ME! 2. DURING THE MORNING OF AUGUST 17, 2014 IN MY 2013 GMC TERRAIN WHILE TRAVELING SOUTH ON I-95 IN THE RIGHT LANE IN VIRGINIA, NEAR CHESTER, VIRGINIA, THE LEFT FRONT WHEEL SUDDENLY SEPARATED AND DETACHED FROM THIS VEHICLE CAUSING THE STEERING OF THE VEHICLE TO BECOME DISORDERED AND DEVIATE TO THE LEFT AND TO CRASH INTO THE CONCRETE BARRIER SEPARATING THE NORTH BOUND LANE OF I 95 FROM THE SOUTH BOUND LANE. MY DAMAGED VEHICLE WAS EVENTUALLY TOWED, AFTER SEVERAL HOURS, TO A GMC DEALERSHIP IN CHESTER, VIRGINIA AND THEN TO SECOND GMC DEALERSHIP IN CHESTER, VIRGINIA WHERE TEMPORARY REPAIRS WERE MADE AFTER MANY DELAYS AND LACK OF AVAILABILITY OF PARTS AND OTHER GMC GLITCHES. AFTER THE TEMPORARY REPAIRS WERE EFFECTED SIX DAYS LATER, AT 5:55 PM, MY VEHICLE WAS RETURNED TO ME. A COPY OF THE REPAIR FACILITY OF THE GMC DEALER: STROSNIDER CHEVROLET, INC., ATTESTING TO THESE FACTS, IS REPRINTED BELOW WHEREIN IT IS RECORDED: 'THE LEFT FRONT WHEEL, WHILE DRIVING, BEGAN TO COME LOOSE CAUSING THE STEERING TO BE DISTORTED RESULTING IN THE VEHICLE STRIKING THE CONCRETE CENTER DIVIDER AND THE WHEEL COMPLETELY CAST OUT FROM THE VEHICLE AND THE ENSUING BODY DAMAGE' FOR YOUR INFORMATION AND FOR INCLUSION IN MY FILE. *TR

THE BACK HATCH DOES NOT HAVE A FEATURE TO REVERSE CLOSING IF SOMETHING (SAY, A CHILD) IS IN BETWEEN THE VEHICLE AND THE CLOSING DOOR. YOU HAVE TO PULL UP ON IT VERY HARD TO GET IT TO STOP CLOSING ON A CHILD AND OPEN BACK UP. IF A PARENT ISN'T THERE TO STOP IT, IT WILL DEFINITELY INJURE (POSSIBLE SEVERELY) A CHILD'S HEAD. *TR

WHILE DRIVING THE CRASH LIGHT AND SIGNAL CAME ON AND THE TRUCK SLOWED DOWN THIS HAPPEN ABOUT 6 TIMES SINCE I BOUGH THE TRUCK IN JULY 2013. *TR

TL* THE CONTACT OWNS A 2013 GMC TERRAIN. THE CONTACT STATED THAT THE SERVICE ENGINE INDICATOR ILLUMINATED AND AN ABNORMAL NOISE WAS HEARD. IN ADDITION, THE INSTRUMENT PANEL SHORTED OUT DUE TO AN ELECTRICAL FAILURE, WHICH ALSO CAUSED ALL THE GAUGES AND WARNING INDICATORS NOT TO FUNCTION. THE DEALER (CARLSBAD BUICK GMC CADILLAC, 5334 PASEO DEL NORTE, CARLSBAD, CA 92008, (760) 438-5311) WAS NOTIFIED OF THE FAILURES. THE DEALER FOUND DIAGNOSTIC FAILURE CODES P0496, P0171, AND P0174, WHICH DETECTED PRESSURE IN THE EVAPORATIVE SYSTEM. THE DEALER STATED THAT MORE DIAGNOSTIC TESTING WOULD BE NEEDED TO DETERMINE A REMEDY. THE VEHICLE WAS ALSO TAKEN TO SUBURBAN CADILLAC OF COSTA MESA (2600 HARBOR BLVD, COSTA MESA, CA 92626, (877) 844-8058) WHERE AN APPOINTMENT FOR DIAGNOSTIC TESTING WAS SCHEDULED. THE CONTACT RECEIVED A DOCUMENT THAT DID NOT SPECIFICALLY INDICATE THAT IT WAS A MANUFACTURER RECALL. THE CONTACT CALLED THE MANUFACTURER TO DETERMINE IF THEY SENT HER A CAMPAIGN NOTICE PERTAINING TO THE ELECTRICAL AND ENGINE COMPONENTS FOR CASE NUMBER: [XXX]. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS NOT AVAILABLE. *LN *TT

TL* THE CONTACT OWNS A 2013 GMC TERRAIN. THE CONTACT STATED WHILE STOPPED ON AN INCLINE AND PRESSURE WAS RELEASED FROM THE BRAKE, THE VEHICLE ROLLED BACKWARD AND THE ENGINE STALLED. THE VEHICLE WAS TAKEN TO THE DEALER, WHO COULD NOT DIAGNOSE THE PROBLEM. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 14,945.

THE STABILITY TRACK GAVE AN ERROR AND THE ENGINE NOW SLOW. THE ERROR DOESN'T LET THE VEHICLE TO ACCELERATE. THE CHECK ENGINE LIGHT ALSO WENT ON. *TR

SNOW, MUD AND ALL ROAD DIRT ACCUMULATES INSIDE THE BOTTOM OF ALL DOORS, UP TO THE INSIDE INTERIOR PANEL OF THE DOORS. AM CONCERNED ABOUT RUST IN THE FUTURE AND IF IT'S DUE TO AN IMPROPER SEAL ON DOORS. *JS