2014 Honda Civic Complaint Log

2014 HONDA CIVIC. CONSUMER WRITES IN REGARDS TO VEHICLE TRANSMISSION RECALL NOTICE 15V-574. *SMD THE CONSUMER STATED HE RECEIVED A RECALL NOTICE IN THE MAIL, AND SCHEDULED AN APPOINTMENT. THE DEALER DID A SOFTWARE CHANGE. HOWEVER, THE CONSUMER STATED THE SOFTWARE CHANGED ONLY REDUCED THE STRESS ON WEAK PULLEY SHAFTS AND THEREFORE, THE FIX WAS ONLY TEMPORARY, BECAUSE THE PULLEYS WERE STILL WEAK. *JB

THE LOW TIRE PRESSURE HAS BEEN ON SINCE I BOUGHT IT LAST SAT. 11/15 BOUGHT IT FROM HERTZ AND DIDN'T COME ON UNTIL ABOUT 3 DAYS LATER THERE IS A RECALL JD8 FOR THIS BUT IT SAYS NO OPEN RECALL ON THIS CAR

TL* THE CONTACT OWNS A 2014 HONDA CIVIC. WHILE DRIVING APPROXIMATELY 45 MPH, THERE WAS AN ABNORMAL NOISE AND THE VEHICLE HESITATED WITHOUT WARNING. THE VEHICLE WAS ABLE TO RESTART AND WAS DRIVEN TO THE CONTACT'S RESIDENCE AND PARKED. THE CONTACT LATER RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V574000 (POWER TRAIN) AND WAS WAITING FOR THE DEALER TO SUPPLY THE PART FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS NOT AVAILABLE. PARTS DISTRIBUTION DISCONNECT.

NOVEMBER 11,2015 THE DEALER PERFORMED A RECALL AND MULTIPOINT INSPECTION ON THE CAR WHEN I GOT HOME AND CHECKED THE TIRE THERE WAS A NAIL IN ONE OF THE TIRE HAD IT REMOVED AND THATS WHEN I SAW THE PROBLEM. ON NOVEMBER 12, 2015 THE CAR WAS BROUGHT IN FOR SERVICE OF THE CONCERN, I TOLD THE SERVICE ADVISOR TO REMOVED THE TIRE TO SEE THE PROBLEM. THE SERVICE ADVISOR CALLED ME CALLED ME BACK ABOUT 3 TO FOUR TIMES AND ASSURE ME THAT EVERYTHING WAS FINE.3 DAYS LATER I CHECK IF IT WAS CORRECTED AND FOUND SAME PROBLEM AS I REPORTED. I TOOK TWO PICTURE AND SENT IT TO SERVICE MANAGER. THEY TOWED THE CAR ON NOVEMBER 17, 2015 AND NOW THEY WANT TO CHARGE ME TO FIX THE PROBLEM BECAUSE THEY SAID WE HIT A CURB BUT WE DID NOT RECALL ANY INCIDENT THAT OCCUR. IT SEEMS LIKE WE BEEN DRIVING A CAR WITH A DEFECT FROM THE START.

I RECEIVED A RECALL STATING MY CAR HAD A FAULTY PART IN THE TRANSMISSION THAT COULD BREAK AND LOCK UP THE WHEELS. THERE FIX IS TO REPROGRAM THE ENGINE SO IT EXERTS LESS STRESS ON THE FAULTY PART. I FEEL THIS IS A SERIOUS SAFETY ISSUE AND THAT THE DEFECTIVE PART SHOULD BE REPLACED.

TL* THE CONTACT OWNS A 2014 HONDA CIVIC. THE CONTACT STATED THAT THE VEHICLE JERKED FORWARD DURING A COLD START. THE FAILURE OCCURRED WITHOUT WARNING. IN ADDITION, THE VEHICLE MADE AN ABNORMAL NOISE. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE FAILURE COULD NOT BE DIAGNOSED. THE VEHICLE WAS NOT REPAIRED. PRIOR TO THE FAILURE, THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE ENGINE WAS REPLACED DUE TO AN ABNORMAL NOISE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 3,000. UPDATED 06/15/16*LJ THE CONSUMER STATED AFTER THE ENGINE WAS REPLACED, THE VEHICLE, AT A COLD START, EXHIBITED AN UNSAFE 7MPH FORWARD ACCELERATION. THIS MADE THE VEHICLE DIFFICULT TO CONTROL. ALSO, THE VEHICLE CONSUMES EXCESSIVE FUEL. THE COLD ENGINE START NOISE DEFECT CONTINUED WITH THE REPLACEMENT ENGINE. THE TRANSMISSION LOCKED UP AND DID NOT MOVE THE VEHICLE IN TO DRIVE GEAR. THE MANUFACTURER WAS NOTIFIED. UPDATED 11/20/2017*JS

TIRES KEEP LOSING AIR PRESSURE. PUT AIR IN THE TIRES AND LIGHT COMES ON AGAIN WITHIN A FEW DAYS. MILEAGE REGISTERS LOWER WHEN LIGHT IS ON AS WELL. MILEAGE WILL GO FROM 30 MPG TO 20 MPG. HAS BEEN A CHRONIC PROBLEM SINCE PURCHASING THE VEHICLE. CONSTANTLY LOSING AIR PRESSURE.

TL* THE CONTACT OWNS A 2014 HONDA CIVIC. WHILE DRIVING AT VARIOUS SPEEDS, THE INSTRUMENT PANEL FAILED TO ILLUMINATE. IN ADDITION, THE RADIO FAILED TO ILLUMINATE BUT STILL FUNCTIONED. THE FAILURE RECURRED INTERMITTENTLY. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V574000 (POWER TRAIN). THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 17,300. ...UPDATED 02/19/16 *BF *CN

THE TIRES ARE CONSTANTLY LOSING AIR PRESSURE. THE TMPS SENSOR GOES OFF ABOUT ONCE OR TWICE A MONTH AND ONE OF THE TIRES WILL BE ABOUT 5+ PSI LOW AND ONE OR MORE OF THE OTHERS WILL BE 1-2 PSI LOW. IT IS NEVER THE SAME TIRE AND EVERY TIME IT GOES OFF I CHECK ALL OF THEM AND RE-INFLATE ALL TO THE CORRECT PSI. THERE WAS A RECALL ON SOME 2014 HONDA CIVICS FOR THIS ISSUE (CAUSED BY AN ISSUE WITH THE TIRE ATTACHING TO THE WHEEL), BUT NOT ALL OF THEM. I THINK THAT ALL 2014 HONDA CIVICS NEED TO BE RECALLED FOR THIS ISSUE AND FIXED. AS MENTIONED IN THAT RECALL ANNOUNCEMENT, THE DECREASED TIRE PRESSURE CAN CAUSE INCREASED INCIDENTS OF ACCIDENTS AND IS A SAFETY ISSUE.

RECEIVED RECALL NHTSA RECALL 15V-574. UNDER HIGH STRESS DRIVE PULLEY SHAFTS WITH LOW HARDNESS CAN BREAK! REMEDY IS TO REPROGRAM CVT TO REDUCE STRESS. VERY SERIOUS SAFETY ISSUE AND NO GUARANTEE IT WILL PREVENT BREAKAGE. NEED SHAFT REPLACED!!

TL* THE CONTACT OWNS A 2014 HONDA CIVIC. WHILE DRIVING APPROXIMATELY 60 MPH, THE BRAKE PEDAL WAS DEPRESSED AND FAILED TO RESPOND WITHOUT WARNING. AS A RESULT, THE CONTACT CRASHED INTO AN EMBANKMENT. THE DRIVER SIDE AIR BAG DEPLOYED. THE CONTACT HAD TO ADD TO THE MASTER CYLINDER ON SEVERAL OCCASIONS. A POLICE REPORT WAS FILED AND NO INJURIES WERE REPORTED. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC, BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 11,500. UPDATED 01/27/16*LJ *TR

TL* THE CONTACT OWNS A 2014 HONDA CIVIC. THE CONTACT STATED THAT WHILE DRIVING AT 25 MPH, THE CONTACT BECAME DISTRACTED AND CRASHED INTO A CURB. AS A RESULT, THE SEAT BELT FAILED TO RETRACT AND THE AIR BAGS FAILED TO DEPLOY. THE CONTACT ENCOUNTERED THE STEERING WHEEL AND THE AIR BAG WARNING MESSAGE AND AIR BAG OFF WARNING LIGHTS ILLUMINATED. A POLICE REPORT WAS FILED AND THE CONTACT SUSTAINED A BRUISED CHEST, WHICH REQUIRED MEDICAL ATTENTION. THE VEHICLE WAS TOWED TO THE CONTACT'S RESIDENCE. NEITHER THE MANUFACTURER NOR THE DEALER WERE MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 18,500.

TL* THE CONTACT OWNS A 2014 HONDA CIVIC EQUIPPED WITH CONTINENTAL TIRES, SIZE: 205/60R16 (NA). WHILE DRIVING AT APPROXIMATELY 55 MPH, THE FRONT PASSENGER SIDE TIRE EXPERIENCED A BLOW OUT. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE TIRE WAS REPLACED WITH A SPARE TIRE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE AND TIRE FAILURE MILEAGE WAS APPROXIMATELY 16,300.

TL* THE CONTACT OWNED A 2014 HONDA CIVIC. WHILE DRIVING AT 40 MPH AND MAKING A RIGHT TURN, THE VEHICLE STARTED STALL AND LOSE STEERING ABILITY. AS A RESULT, THE CONTACT'S VEHICLE CRASHED INTO ANOTHER VEHICLE. THE CONTACT WAS NOT INJURED. A POLICE REPORT WAS FILED. THE VEHICLE WAS DESTROYED AND TAKEN TO AN INDEPENDENT MECHANIC. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 16,000.

1. DRIVING AT 60 MPH ENCOUNTER STOPPED TRAFFIC AHEAD STARTED BRAKING. 2.TIRE BLEW OUT (ONLY 21000 MILES ON CAR) 3. BOUGHT NEW TIRE CARCASS AVAILABLE. I SAW ON EDMONDS . COM THAT 2014 HONDA CIVICS HAVE TIRE RECALL

TL* THE CONTACT OWNED A 2014 HONDA CIVIC. THE CONTACT STATED THAT WHILE DRIVING AT 50 MPH, THE TIRE PRESSURE WARNING LIGHT ILLUMINATED. IN ADDITION, THE CONTACT STATED THAT FLAMES EMITTED FROM THE DASHBOARD AND UPON EXITING, THE VEHICLE CAUGHT ON FIRE. THE CONTACT SUSTAINED ARM AND SHOULDER INJURIES THAT REQUIRED MEDICAL ATTENTION. THE FIRE DEPARTMENT WAS ABLE TO EXTINGUISH THE FIRE AND A FIRE REPORT WAS FILED. THE VEHICLE WAS DESTROYED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 36,000. UPDATED 04/13/16*LJ *TR

THE BREAK LIGHT IS BROKEN SO I CAN'T SHIFT OUT OF PARK WITHOUT USING A GOLF TEE TO OVERRIDE IT.

TL* THE CONTACT OWNS A 2014 HONDA CIVIC. THE CONTACT STATED THAT WHILE AT A STOP, THE ACCELERATOR PEDAL WAS DEPRESSED BUT THE VEHICLE FAILED TO ACCELERATE. THE FAILURE RECURRED MULTIPLE TIMES. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V574000 (POWER TRAIN). THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 23,000.

PLEASE SEE ATTACHED .PDF FILE TO BRING YOU UP TO DATE. I JUST LEARNED THIS PROBLEM IS ALSO BEING EXPERIENCE BY AN AIRCRAFT MECHANIC FRIEND WHO HAS A 2016 HONDA CIVIC.

TL* THE CONTACT OWNS A 2014 HONDA CIVIC. WHILE DRIVING APPROXIMATELY 25 MPH AND ACTIVATING THE PASSENGER SIDE TURN SIGNAL, THE LANE WATCH CAMERA FAILED. THE VEHICLE WAS RESTARTED AND RESUMED TO NORMAL FUNCTION BUT THE FAILURE RECURRED ON SEVERAL OCCASIONS WHEN THE PASSENGER SIDE TURN SIGNAL WAS ENGAGED. THE VEHICLE WAS TAKEN TO THE DEALER BUT THE FAILURE WAS UNABLE TO BE DETERMINED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 16,000.

TL* THE CONTACT OWNS A 2014 HONDA CIVIC. AFTER A MINOR CRASH WITH A SECOND VEHICLE, THE AIR BAGS FAILED TO DEPLOY. THERE WERE NO INJURIES AND A POLICE REPORT WAS NOT FILED. THE DRIVER SIDE SEAT BELT WOULD NO LONGER RETRACT TO SECURE THE OCCUPANT. THE VEHICLE WAS TAKEN TO THE DEALER WHO DETERMINED THAT THERE WAS NO ISSUE WITH THE SEAT BELTS. THE MANUFACTURER WAS NOT NOTIFIED. THE VIN WAS INVALID. THE FAILURE MILEAGE WAS 10,100.

TL* THE CONTACT OWNED A 2014 HONDA CIVIC. AFTER BEING INVOLVED IN A CRASH, THE SEAT BELT FAILED TO LOCK AND THERE WAS A DELAY BEFORE THE AIR BAG DEPLOYED. NO POLICE REPORT WAS FILED AND THE CONTACT EXPERIENCED INJURIES TO THE HEAD, HAND, AND CHEST. MEDICAL ATTENTION WAS REQUIRED. THE VEHICLE WAS DESTROYED AND TOWED TO A SALVAGE YARD. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE AND VIN WERE UNKNOWN.

I WAS DRIVING,MY SON HAS BIPOLAR DISORDER AND HE WAS ON THE PASSENGER SEAT;HE GOT UPSET AND SHIFTED GEAR FROM DRIVING TO NEUTRAL WHILE I WAS DRIVING AT ABOUT 60 MILES PER HR. ISN'T SUPPOSE TO LOCK GEAT WHILE THE CAR IS MOVING?

THE "CHECK TIRE PRESSURE" LIGHT IS ON. I'VE GONE TO THE MECHANIC TWICE TO GET IT CHECKED OUT AND IT IS STILL THERE. *TR

TL* THE CONTACT OWNS A 2014 HONDA CIVIC. WHILE ACCELERATING FROM A STOP POSITION, THE VEHICLE FAILED TO ACCELERATE. THE FAILURE RECURRED MULTIPLE TIMES INTERMITTENTLY. THE VEHICLE WAS TAKEN TO A DEALER FOR DIAGNOSTIC TESTING. THE FAILURE WAS UNABLE TO BE DUPLICATED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 750. UPDATED 02/12/16*LJ

CONTINUOUSLY GETTING CHECK TIRE PRESSURE INDICATOR ON. DO NOT KNOW WHAT TO EXPECT ALTHOUGH THE TIRES ARE INFLATED PROPERLY. *TR

VTC ACTUATOR MAKES GRINDING SOUND AT START UP. *TR

I HAVE CURRENTLY LODGED MORE THAN SIX COMPLAINTS WITH THIS AGENCY IN REGARD TO A 2014 HONDA CIVIC I PURCHASED NEW FROM FRANK FLETCHER HONDA IN BENTONVILLE, AR. THE VEHICLE CONTINUES TO EXPERIENCE THE SAME ISSUES ON A DAILY BASIS. THIS INCLUDES STALLING, TRANSMISSION SLIPPING, JERKING AND AN OVERALL ROUGH RIDE. THE DEALERSHIP WAS SERVED ON FEBRUARY 3, 2015 WITH A CERTIFIED LETTER MAKING A WRITTEN DEMAND UNDER THE ARKANSAS NEW MOTOR VEHICLE QUALITY ASSURANCE ACT (ACT 297 OF 1993) TO PROVIDE COMPENSATION UNDER SAID LAW. HONDA AMERICA WAS ALSO SERVED WITH THE SAME LETTER. THE DEALERSHIP AND HONDA AMERICA HAVE HAD AMPLE TIME TO CORRECT THIS SITUATION BUT HAVE DONE NOTHING TO DATE. BOTH ENTITIES HAVE PLACED ME AND MY FAMILY IN JEOPARDY BY CHOOSING TO ANSWER MY REQUEST FOR A SAFE VEHICLE. MY ATTORNEY, WHO DREW UP THE LETTER, STATED THE CAR FALLS UNDER THE "LEMON LAW" AND I'M CURRENTLY DRIVING "HALF A VEHICLE." *TR

TIRES SINCE I PURCHASED THE CAR JANUARY 2015 HAS LEAKY TIRES. HAS ALWAYS HAD TO ADD AIR

AS MY HUSBAND WAS TURNING A CORNER, THE CLUTCH DROPPED, AND THE SERVICE CENTER REPORTED THAT THE CLUTCH FIBERS ARE TORN UP. COST OF REPAIR = $1700. WE HAVE BEEN LIFELONG MANUAL TRANSMISSION DRIVERS. WE DO NOT MISUSE VEHICLES, AND THE CLUTCH GOING OUT SO SOON FOR US IN PARTICULAR IS INDICATIVE OF A MANUFACTURING PROBLEM RATHER THAN OPERATOR ERROR. *TR

AIR PRESSURE ON MY FRONT PASSENGER TIRE HAS BEEN LOW SINCE A MONTH INTO THE PURCHASE OF THIS CAR. THE ALERT ONLY WENT OFF ONCE, BUT WHEN I GOT THE TIRES REFILLED, THE TIRE STILL SEEMED FLAT. I JUST LET IT BE BECAUSE NO FURTHER ALERTS CAME ON. BUT I WAS IN AN ACCIDENT AND SLIPPED ON SNOW THE OTHER DAY AND HIT A CURB, WHICH DEPLOYED MY AIRBAGS. I DO NOT THINK THAT IF THIS TIRE WAS DEFECTIVE I WOULD HAVE GOTTEN INTO THIS ACCIDENT. I WAS GOING AROUND 10MPH, AS I WAS PULLING OUT OF A PARKING LOT. *TR

THIS IS THE SEVENTH (7) COMPLAINT I HAVE FILED IN REGARD TO A NEW HONDA CIVIC I PURCHASED FROM FRANK FLETCHER HONDA IN BENTONVILLE, AR. THE CAR HAS ALSO BEEN TAKEN TO THE DEALERSHIP SEVEN TIMES WITH NO RESOLUTION. I AM STILL BEING FORCED TO DRIVE A VEHICLE WHICH IS NOT SAFE. AT APPROXIMATELY 1:45 P.M. MY HUSBAND PICKED ME UP FROM WORK FOR LUNCH. AS WE WERE DRIVING DOWN THE RODE, WE FELT A "SLIPPING" MOVEMENT AND THE CAR BEGAN TO STALL OUT. FOLLOWING THIS WAS A SERIES OF SMALL JERKING MOVEMENTS AS WE CONTINUED TO DRIVE. A WEEK AGO MY ATTORNEY FILED LEGAL DOCUMENTS UNDER THE ARKANSAS AUTO LEMON LAW AGAINST HONDA AMERICA. THE VEHICLE HAS MET ALL REQUIREMENTS UNDER THIS LAW. I AM HOPING NHTSA WILL TAKE MY COMPLAINTS SERIOUSLY AND MONITOR HONDA AMERICA'S ACTIONS TOWARDS CONSUMERS AND THE VEHICLES THAT ARE BEING SOLD WHICH HAVE SAFETY ISSUES. *TR

I WAS PARKING MY CAR ON AN UPWARD INCLINE AND TURNING LEFT INTO A PARKING SPACE WHEN I SUDDENLY HAD NO CONTROL OVER THE CAR AND IT JUST KEPT LURCHING/MOVING FORWARD. THE CAR STOPPED ONLY BECAUSE THE FRONT WHEELS WENT UP AND OVER A CONCRETE CURB.,,,THERE WAS A LINK FENCE AND THEN A DEEP EMBANKMENT BEYOND I WAS ABLE TO TURN THE ENGINE OFF AND THEN BACK UP OVER THE CURB TO PARK THE CAR I DO NOT FEEL THIS CAR IS SAFE TO DRIVE. IT IS PRESENTLY AT A HONDA DEALER WHO SAY THERE IS NOTHING WRONG WITH THE CAR THERE IS ALSO A PROBLEM WITH THE TIRE PRESSURE WARNING COMING ON AND WHEN CHECKED THERE IS NOTHING WRONG WITH THE TIRE PRESSURE BUT THE WARNING LIGHT WILL NOT GO OFF. *TR

THIS IS THE SIXTH COMPLAINT I'VE MADE TO NHTSA FOR THE SAME ISSUE. I PURCHASED THE CAR NEW FROM FRANK FLETCHER HONDA AND IT'S BEEN TO THE DEALERSHIP SEVEN TIMES FROM SEPTEMBER THROUGH DECEMBER 2014 WITH NO RESOLUTION. ON SUNDAY DECEMBER 21 THE CAR HAD TWO SEPARATE INCIDENTS WHERE IT STALLED OUT. THE FIRST WAS AT APPROXIMATELY 8:45 A.M. MY HUSBAND WAS DRIVING TO THE NEIGHBORHOOD MARKET TO PICK UP BREAKFAST ITEMS WHEN THE CAR STALLED OUT. THE SECOND INCIDENT OCCURRED WHEN ME AND MY 15-YEAR-OLD WERE DRIVING TO KOHL'S TO DO SOME CHRISTMAS SHOPPING AT APPROXIMATELY 3:30 P.M. IT STALLED OUT AS I WAS TURNING OFF THE MAIN ROAD INTO THE PARKING LOT. THIS UPSET ME, ESPECIALLY SINCE MY CHILD WAS IN THE CAR. I DON'T WANT ANYTHING TO HAPPEN TO HER DUE TO A FLAW IN THE VEHICLE. I HAVE NO CHOICE, HOWEVER, SINCE WE ONLY HAVE ONE VEHICLE. I NEED HELP REACHING A RESOLUTION WITH HONDA AMERICA AND FRANK FLETCHER HONDA. I HAVE A PROBLEM WITH THE CAR EVERY TIME I DRIVE IT. *TR

THE CAR JUST SPED OUT CAUSING THE AIRBAG TO EXPLODE. ...UPDATED 01/07/15 *BF

ON DECEMBER 20 AT APPROXIMATELY 1:30 P.M., MY HUSBAND WAS RUNNING AN ERRAND TO THE STORE WHEN THE CAR STALLED OUT WHILE DRIVING ON A TWO-LANE ROAD. THE CAR WAS PURCHASED NEW FROM FRANK FLETCHER HONDA IN BENTONVILLE, AR. THE CAR HAS BEEN BROUGHT BACK TO THE DEALERSHIP SIX TIMES FROM SEPTEMBER THROUGH DECEMBER 2014. THIS IS MY SIXTH (6) COMPLAINT TO NHTSA. FRANK FLETCHER HONDA TECHNICIANS STATE THEY CANNOT REPLICATE THE ISSUE. I HAVE EXPRESSED TO GENERAL MANAGER RYAN BLAKE THAT I DISAGREE WITH THE FINDINGS AS I DRIVE THE VECHILE EVERY DAY. I HAVE HAD ISSUES WITH THE CAR SINCE I PURCHASED IT. WHILE SUMPATHETIC, MR. BLAKE STATED THERE WAS NOTHING HE OR THE DEALERSHIP COULD DO. AFTER EXPRESSING MY CONCERN FOR THE SAFETY OF MY FAMILY, I HAVE BEEN FORCED TO DRIVE THIS CAR AS IT IS THE FAMILY'S ONLY SOURCE OF TRANSPORTATION. MR. BLAKE, MR. FLETCHER, AND THE DEALERSHIP TECHNICIANS BASICALLY IGNORED MY CONCERNS UNTIL NHTSA WAS CONTACTED. HONDAAMERICA HAS ALSO BECOME INVOLVED BE THERE HAS BEEN NO RESOLUTION. I AM REACHING OUT AND ASKING THAT A RESOLUTION BE REACHED SO I NOT HAVE TO DRIVE WHAT I CONSIDER TO BE AN UNSAFE VEHICLE. I DON'T REALLY LIKE TO TALK ABOUT THIS BUT I HAVE AN INCURABLE LIVER DISEASE AND IT WOULD PUT MY MIND TO REST IF I KNEW I HAVE RELIABLE TRANSPORTATION. *TR

ON FRIDAY, DECEMBER 19 AT APPROXIMATELY 2 P.M., MY HUSBAND AND I WERE PULLING OUT OF THE PARKING LOT OUT ONTO A FOUR-LANE ROAD WHEN THE CAR STALLED. OUT. I HAD JUST GOTTEN MY HAIRCUT AND WAS HEADING BACK TO WORK. I PURCHASED THIS AS A NEW CAR FROM FRANK FLETCHER HONDA IN BENTONVILLE, AR. THE CAR HAS BEEN BROUGHT BACK TO THE DEALERSHIP SIX TIMES FROM SEPTEMBER THROUGH DECEMBER. THE TECHNICIANS AND THE DEALERSHIP GENERAL MANAGER [XXX] HAVE STATED THEY CANNOT REPLICATE THE ISSUE. DUE TO THIS, THE DEALERSHIP, [XXX] AND THE DEALERSHIP OWNER [XXX] ARE GIVING ME NO CHOICE OTHER THAN TO DRIVE A VEHICLE I'M AFRAID TO DRIVE. HONDAAMERICA HAS NOW BECOME INVOLVED IN THE SITUATION BUT THERE HAS BEEN NO RESOLUTION. I HAVE A CHILD WHO RIDES IN THIS CAR AND I FEAR FOR HER AND MY SAFETY. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

TELL US WHAT HAPPENED: AT APPROXIMATELY 8:00 A.M. DECEMBER 18, 2014, MY HUSBAND WAS DRIVING TO THE STORE WHEN THE VEHICLE STALLED OUT ON HIM IN TRAFFIC. AGAIN, IT WAS FORTUNATE NO ONE WAS HURT. THE 2014 HONDA CIVIC WHICH I PURCHASED FROM FRANK FLETCHER HONDA IN BENTONVILLE, AR, HAS BEEN BROUGHT BACK TO THE DEALERSHIP SIX TIMES FROM SEPTEMBER THROUGH DECEMBER 2014. THE VEHICLE WAS BROUGHT IN DUE TO STALLING ISSUES AND JERKING TYPE MOTIONS. THE DEALERSHIP TECHNICIANS ALONG WITH THE GENERAL MANAGER [XXX] , STATED THEY COULD NOT REPLICATE THE ISSUE EACH TIME THE CAR WAS BROUGHT IN. I FILED A COMPLAINT WITH HONDA AMERICA. APPROXIMATELY THREE DAYS AFTER FILING THE COMPLAINT WITH HONDA AMERICA, [XXX], MY CASE MONITOR, ADVISED ME THE VEHICLE WAS RUNNING AS IT WAS DESIGNED. I DISAGREED WITH HER AS I HAVE WITH THE DEALERSHIP TECHNICIANS AND GM [XXX] STATEMENTS THAT NOTHING IS WRONG WITH THE CAR. I TOLD THE DEALERSHIP I WAS GOING TO KEEP BRINGING IN THE CAR UNTIL THE ISSUE WAS FIXED. I WAS ADVISED NOT TO BRING IT IN BECAUSE THERE WAS NOTHING WRONG WITH IT. I REMINDED THEM I HAVE DAILY ISSUES WITH THE CAR ACTING LIKE IT'S GOING TO STALL AND IT HAS JERKING MOTIONS WHEN DRIVING. I AM AFRAID TO DRIVE THIS CAR BUT FRANK FLETCHER HONDA HAS GIVEN ME NO CHOICE BUT TO CONTINUE TO DRIVE IT. THIS IS MY THIRD COMPLAINT WITH NHTSA OVER THE SAME ISSUE. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

AT APPROXIMATELY 8:00 A.M. DECEMBER 18, 2014, MY HUSBAND WAS DRIVING TO THE STORE WHEN THE VEHICLE STALLED OUT ON HIM IN TRAFFIC. AGAIN, IT WAS FORTUNATE NO ONE WAS HURT. THE 2014 HONDA CIVIC WHICH I PURCHASED FROM FRANK FLETCHER HONDA IN BENTONVILLE, AR, HAS BEEN BROUGHT BACK TO THE DEALERSHIP SIX TIMES FROM SEPTEMBER THROUGH DECEMBER 2014. THE VEHICLE WAS BROUGHT IN DUE TO STALLING ISSUES AND JERKING TYPE MOTIONS. THE DEALERSHIP TECHNICIANS ALONG WITH THE GENERAL MANAGER [XXX] , STATED THEY COULD NOT REPLICATE THE ISSUE EACH TIME THE CAR WAS BROUGHT IN. I FILED A COMPLAINT WITH HONDA AMERICA. APPROXIMATELY THREE DAYS AFTER FILING THE COMPLAINT WITH HONDA AMERICA, [XXX], MY CASE MONITOR, ADVISED ME THE VEHICLE WAS RUNNING AS IT WAS DESIGNED. I DISAGREED WITH HER AS I HAVE WITH THE DEALERSHIP TECHNICIANS AND GM [XXX] STATEMENTS THAT NOTHING IS WRONG WITH THE CAR. I TOLD THE DEALERSHIP I WAS GOING TO KEEP BRINGING IN THE CAR UNTIL THE ISSUE WAS FIXED. I WAS ADVISED NOT TO BRING IT IN BECAUSE THERE WAS NOTHING WRONG WITH IT. I REMINDED THEM I HAVE DAILY ISSUES WITH THE CAR ACTING LIKE IT'S GOING TO STALL AND IT HAS JERKING MOTIONS WHEN DRIVING. I AM AFRAID TO DRIVE THIS CAR BUT FRANK FLETCHER HONDA HAS GIVEN ME NO CHOICE BUT TO CONTINUE TO DRIVE IT. THIS IS MY THIRD COMPLAINT WITH NHTSA OVER THE SAME ISSUE. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

AT APPROXIMATELY 8:00 A.M. DECEMBER 18, 2014, MY HUSBAND WAS DRIVING TO THE STORE WHEN THE VEHICLE STALLED OUT ON HIM IN TRAFFIC. AGAIN, IT WAS FORTUNATE NO ONE WAS HURT. THE 2014 HONDA CIVIC WHICH I PURCHASED FROM FRANK FLETCHER HONDA IN BENTONVILLE, AR, HAS BEEN BROUGHT BACK TO THE DEALERSHIP SIX TIMES FROM SEPTEMBER THROUGH DECEMBER 2014. THE VEHICLE WAS BROUGHT IN DUE TO STALLING ISSUES AND JERKING TYPE MOTIONS. THE DEALERSHIP TECHNICIANS ALONG WITH THE GENERAL MANAGER [XXX] , STATED THEY COULD NOT REPLICATE THE ISSUE EACH TIME THE CAR WAS BROUGHT IN. I FILED A COMPLAINT WITH HONDA AMERICA. APPROXIMATELY THREE DAYS AFTER FILING THE COMPLAINT WITH HONDA AMERICA, [XXX], MY CASE MONITOR, ADVISED ME THE VEHICLE WAS RUNNING AS IT WAS DESIGNED. I DISAGREED WITH HER AS I HAVE WITH THE DEALERSHIP TECHNICIANS AND GM [XXX] STATEMENTS THAT NOTHING IS WRONG WITH THE CAR. I TOLD THE DEALERSHIP I WAS GOING TO KEEP BRINGING IN THE CAR UNTIL THE ISSUE WAS FIXED. I WAS ADVISED NOT TO BRING IT IN BECAUSE THERE WAS NOTHING WRONG WITH IT. I REMINDED THEM I HAVE DAILY ISSUES WITH THE CAR ACTING LIKE IT'S GOING TO STALL AND IT HAS JERKING MOTIONS WHEN DRIVING. I AM AFRAID TO DRIVE THIS CAR BUT FRANK FLETCHER HONDA HAS GIVEN ME NO CHOICE BUT TO CONTINUE TO DRIVE IT. THIS IS MY THIRD COMPLAINT WITH NHTSA OVER THE SAME ISSUE. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

MY HUSBAND WAS DRIVING MY 2014 HONDA CIVIC ON DECEMBER 17, 2014 WHEN AT APPROXIMATELY 5:30 P.M. THE VEHICLE STALLED OUT ON HIM IN TRAFFIC. FORTUNATELY, NO ONE WAS HURT. I PURCHASED THIS VEHICLE FROM FRANK FLETCHER HONDA IN BENTONVILLE, AR. WE HAVE BROUGHT THE VEHICLE IN SIX TIMES FROM SEPTEMBER THROUGH DECEMBER COMPLAINING OF STALLING, JERKING ISSUES. I LODGED A COMPLAINT WITH HONDA AMERICA. THE DEALERSHIP TECHNICIANS STATED THEY WERE NOT ABLE TO REPLICATE THE ISSUE. AFTER SPEAKING WITH FRANK FLETCHER HONDA, HONDA AMERICA STATED THEY WERE CLOSING OUT THE CASE SINCE THE ISSUE WAS NOT ABLE TO BE REPLICATED. THIS IS THE SECOND TIME THE VEHICLE HAS STALLED OUT ON MY HUSBAND. THIS IS MY SECOND COMPLIANT FILED WITH NHTSA. I AM AFRAID TO DRIVE THE VEHICLE BUT THE DEALERSHIP MANAGED BY [XXX] IS UNWILLING TO DO ANYTHING BECAUSE THE ISSUE CANNOT BE REPLICATED. I HAVE A 15-YEAR-OLD GIRL AND IT SCARES ME WHEN SHE IS RIDING IN THE CAR. THE SEMI-STALLING, JERKING ISSUE OCCURS EVERY TIME I DRIVE IT. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

WAS TRAVELING ABOUT 25 MPH ON SOUTH LAS VEGAS BOULEVARD IN LAS VEGAS, NEVADA, WENT TO ACCELERATE AROUND A CAR AND PUSHED THE GAS PEDAL DOWN TO THE FLOOR TO KICK IT INTO ANOTHER GEAR. THE ENGINE REVVED UP AND THE PEDAL WOULDN'T COME OFF THE FLOOR EVEN WHEN I TRIED TO PRY IT OFF WITH MY FOOT.. THE CAR CONTINUED TO REV UNCONTROLLABLE UNTIL I PUT IT IN NEUTRAL AND SHUT THE CAR OFF AS I TRAVELED DOWN THE ROAD. I PULLED INTO A PARKING LOT. THERE, AT A STOP, I STARTED THE CAR, PUT IT IN NEUTRAL, PUSHED THE GAS PEDAL TO THE FLOOR TO SEE IF IT WOULD DO IT AGAIN AND THE CAR REVVED UP. I LET MY FOOT OFF THE GAS, AND THE CAR CONTINUED TO REV UP WITH THE PEDAL NOT RETURNING BACK TOWARDS ME-STUCK TO THE FLOOR BOARD AGAIN. I HAD TO SHUT IT OFF AGAIN TO RELEASE THE PEDAL AND STOP THE REVVING. *TR

ON DECEMBER 6, 2014, MY HUSBAND WAS DRIVING TO PICK UP MY GRANDDAUGHTER. AT APPROXIMATELY 9:05 P.M., THE VEHICLE STALLED OUT AND DIED WHILE MY HUSBAND WAS DRIVING. BEFORE THIS INCIDENT, I HAD TAKEN THE CAR INTO FRANK FLETCHER HONDA IN BENTONVILLE, AR, SIX TIMES FOR STALLING ISSUES. THE DEALERSHIP TECHS STATED THEY WERE NOT ABLE TO REPLICATE THE ISSUE. I LODGED A COMPLAINT WITH HONDA AMERICA AND WAS ASSIGNED CASE MONITOR [XXX] 800-999-1009, EXT. [XXX] (CASE NO[XXX]). APPROXIMATELY THREE DAYS AFTER I LODGED THE COMPLAINT, HONDA AMERICA ADVISED THAT THE VEHICLE WAS DESIGNED AS IT SHOULD BE AND SAW NO REASON TO ASSIST WITH MY CONCERN. I CONTINUE TO HAVE THE ISSUE AND SINCE MY HUSBAND'S EXPERIENCE WITH THE VEHICLE DYING, I HAVE BEEN NERVOUS DRIVING IT. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

TL* THE CONTACT OWNS A 2014 HONDA CIVIC. WHILE DRIVING APPROXIMATELY 75 MPH WITH BRICKS IN THE REAR OF THE VEHICLE, THE LOW TIRE PRESSURE WARNING LIGHT ILLUMINATED. IN ADDITION, AFTER THE BRICKS WERE REMOVED, WHILE MERGING TO THE LEFT AT APPROXIMATELY 20 MPH, THERE WAS AN ABNORMAL NOISE COMING FROM THE WHEEL. THE LOW TIRE PRESSURE WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC, WHERE THE TECHNICIAN INFORMED THAT THE TIRE NEEDED AIR. THE TIRE WAS FILLED WITH AIR; HOWEVER, THE FAILURE RECURRED. THE VEHICLE WAS THEN TAKEN TO A DEALER. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND STATED THAT THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V109000 (TIRES). THE FAILURE MILEAGE WAS 2,500.

MY DAUGHTER DRIVING FROM HER PLACE GOING TO SCHOOL, APPROXIMATELY 5 MINUTES BACK AND FORTH EVERY REGULAR SCHOOL DAYS. ALL A SUDDEN, BLOW-UP THE FRONT RIGHT TIRES. THE CAR IS ONLY 3 MONTHS OLD. ITS GOOD THING IT NOT HAPPEN IN THE FREEWAYS. DEALER FROM MERCED, CA AND FRESNO, CA INDICATED THAT THE TIRES ARE NOT PART OF WARRANTY AND RECALLS. MY CONCERN ARE: HOW WE KNOW AS CONSUMERS, THE TIRES IS PART OF RECALLS? WHY THE DEALERS OR MANUFACTURES ARE NOT RESPONSIBLE OF THE REIMBURSEMENT NOR THE SAFETY OF THEY ARE SELLING? HOW WE PREVENT THIS TO HAPPEN TO SOMEONE? WE TRIED TO REPLACE THE TIRE THAT GOT BLOWN OUT, BUT WENT TO 4 PLACES INCLUDING DEALER, COSTCO, WALMART AND FIRESTONE STORE, UNFORTUNATELY THEY ARE OUT OF STOCKS. WE END UP REPLACING ALL TIRES. *TR

TL* THE CONTACT OWNS A 2014 HONDA CIVIC. WHILE DRIVING 10 MPH, THE VEHICLE BEGAN TO JERK VIOLENTLY WITHOUT WARNING. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE CVT PULLY SHAFT FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 8,609.

THE HEAD RESTRAINTS ON BOTH THE FRONT DRIVER AND PASSENGER SEATS CANNOT BE ADJUSTED FORWARD AND BACKWARD TO ACCOMMODATE DIFFERENT BODIES. FOR BOTH MY WIFE AND I THE RESTRAINTS PUSHED OUR HEADS FORWARD (NO MATTER HOW ADJUSTED UP OR DOWN) AND DIDN'T ALLOW OUR UPPER BODIES (SHOULDER BLADES, ETC) TO TOUCH THE SEAT. THIS IS VERY UNCOMFORTABLE AND GAVE BOTH OF US BACK AND NECK PAINS. THIS WAS WITH THE SEAT ADJUSTED IN A COMFORTABLE VERTICAL POSITION FOR US. THE HEAD RESTRAINTS PUSH OUR HEADS FORWARD AND CANNOT BE ADJUSTED FORWARD OR BACKWARD, ONLY UP AND DOWN. IN ALL OTHER RESPECTS THE CAR IS EXCELLENT. *TR

FROM PURCHASE DATE 10-24-14 THRU TODAY, WHEN VEHICLE BEGINS TO ACCELERATE FROM A DEAD STOP, THERE IS A COMPLETE LOSS OF POWER FOR @ 1.5 SECONDS BEFORE ACCELERATION RESUMES. THIS ONLY HAPPENS WHEN TURNING LEFT OR RIGHT, NEVER STRAIGHT FORWARD. THESE EPISODES HAPPEN 3-5 TIMES PER WEEK. THE HONDA TRANSMISSION IS THE "CVT/ DRIVE BY WIRE SYSTEM". I DRIVE @ 20 MILES PER DAY. IT HAS BEEN EVALUATED 3 TIMES AT THE DEALERSHIP HERE IN LONGMONT, COLORADO AND THEY HAVE NOT FOUND A PROBLEM SAYING EVERYTHING IS OK. THIS PROBLEM IS NOT OK FOR A NEW CAR AND IS A SAFETY ISSUE. *TR

FROM A DEAD STOP, WHEN THE HONDA STARTS TO ACCELERATE, THERE IS A COMPLETE LOSS OF POWER FOR @ 1.5 SECONDS. THESE EPISODES USUALLY HAPPEN WHEN TURNING LEFT OR RIGHT ALTHOUGH IT HAPPENED FOR THE FIRST TIME ACCELERATING FORWARD TODAY. THESE EPISODES HAPPEN 3 TO 5 TIMES A WEEK. I DRIVE @ 130 MILES A WEEK. THIS IS A SAFETY ISSUE ESPECIALLY IN RUSH HOUR TRAFFIC WHERE RELIABLE ACCELERATION IS IMPORTANT. I HAVE HAD THE CAR EVALUATED 3-4 TIMES BY THE DEALERSHIP WHICH CANNOT REPLICATE THE PROBLEM. THE DEALERSHIP HAS ONLY DRIVEN THE CAR @10 MILES FOR THEIR TESTS WHICH IS HALF OF WHAT I DO ON A DAILY BASIS.

I RECEIVED A NOTICE ABOUT A RECALL FOR MY VEHICLE AND WAS URGED TO ACT PROMPTLY IN GETTING IT FIXED. I WAS TOLD IN THE LETTER TO CALL MY HONDA DEALERSHIP SO THEY COULD ORDER REPLACEMENT PARTS AND THEN SCHEDULE TO DROP OFF MY CAR FOR THEM TO BE ABLE TO INSTALL THE REPLACEMENT PARTS. I CALLED DUVAL HONDA ON CASSAT AND WAS TOLD BY THE SERVICE DESK THAT THEY WERE NOT ORDERING PARTS UNTIL I BROUGHT THE CAR BY FOR AN INSPECTION FIRST, BUT THEY COULD NOT INSPECT ANY CAR AFTER 3PM. I FIND THIS EXTREMELY UNSATISFACTORY SINCE MOST OF US THAT OWN THESE CARS WORK FOR A LIVING. THE LADY I SPOKE WITH CALLED HER MANAGER AND HE CONFIRMED THAT NO, THEY WERE NOT INSPECTING CARS FOR THIS RECALL AFTER 3PM I CALLED A DIFFERENT DEALER IN TOWN AND THEY ARE ORDERING THE PARTS WITHOUT SEEING MY CAR AND I HAVE SCHEDULED TO DROP IT OFF WITH THEM. YOU SHOULD KNOW THAT NOT ALL DEALERSHIPS ARE HELPING PEOPLE WITH THIS PROBLEM! *TR