2020 Honda CR-V Hybrid Complaint Log

Lost acceleration while driving on major highways on three separate occasions in less than a year's time. Noticed a recall for similar circumstances on the same year and model as mine but was told by dealer that mine was not part of the recall. This is a safety issue that needs to be addressed as I do not want to be in a situation where this happens again. These incidents happened in September, 2022, March 2023, and July 2023. I will put the latest date in additional details below. PLEASE NOTE: This is my second notice of safety concern of my vehicle. I sent a complaint to this administration on 08/25/2023 and did not receive any word or confirmation. Please confirm receipt of this information. Thank you for your help.

I lose power when driving on the freeway.

Twice, I've been driving down the road, and the emergency braking system has engaged with no car near me. I get thrown against the seatbelt hard enough that it triggers the seatbelt to lock. I'm sure I would have been rear-ended if someone had been behind me. My foot was still on the gas both times it happened. I'm now scared to drive my car because I don't know when it will suddenly break hard and, maybe, hard enough to trigger airbags.

For the 2nd time in a span of ~6 months, the 2020 Honda CR-V randomly slowed down/tried to come to an abrupt halt in the middle of the freeway. Terrifying experience both times as it could have easily resulted in being in a fatal collision. I took this to the dealership immediately after the first time it happened but they deemed it as a "phantom issue". This happened again TODAY and I don't know what to do. I did find that I am not alone with this problem via this article. https://www.cnn.com/2022/02/24/business/honda-cr-v-accord-braking-investigation/index.html There were no warning lamps or messages on the display. Battery meter seemed to be on the lower end but was not empty. Things seemed to be normal.

The contact owns a 2020 Honda CR-V. The contact stated that while driving approximately 60 MPH, the Forward Collision Avoidance: Automatic Emergency Braking system erroneously activated without a person or other vehicle nearby. The contact was able to immediately release the brake pedal and the vehicle accelerated normally. There were no warning lights illuminated. The vehicle was taken to the dealer who was unable to identify the cause of the failure. The vehicle was not repaired. The failure recurred while driving approximately 40 MPH. The manufacturer was not made aware of the failure. The approximate failure mileage was 15,000.

The contact owns a 2020 Honda CR-V Hybrid. The contact stated while driving approximately 30 MPH a loud banging noise suddenly occurred and the vehicle had become undrivable. Upon inspection, the contact discovered that the front passenger’s side wheel had failed and was positioned sideways. The vehicle was eventually towed the local collision center who diagnosed that the front passenger’s side lower ball joint disintegrated causing the wheel to pull away from the axle and the sway bar to fail. The vehicle was repaired. The manufacturer and local dealer were notified of the failure. The VIN was not available. The failure mileage was 10,000.

The contact owns a 2020 Honda CR-V. The contact stated while driving at speeds up to 50 MPH, the Forward Collision-Avoidance alert was heard however, there was no vehicle nearby. Additionally, while driving and exceeding 70 MPH, the Forward Collision Avoidance: Adaptive Cruise Control independently activated, and the vehicle decelerated. The dealer was contacted and notified of the failure. The dealer suggested cleaning the forward-facing camera system. The contact had not taken the vehicle to the dealer to be diagnosed or repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 18,359.

Check engine warning light comes one, vehicle powers down from normal speed and will not exceed 30 MPG. This is a safety hazard on the highway. Problem has been reproduced by the dealer and we have recorded video of the occurrences. Vehicle was purchased new and is under warranty. Has been in the dealer for more than 40 days combined for issue with no resolution and the dealer has received instructions from Honda USA not to attempt any further repairs. Dealer stated Honda is aware of the issues in isolated cars and are working on a fix but does not have one. Honda has been sent a written notice and contacted by me on multiple occasions, has promised call backs but has never responded. There have been multiple occurrences of the same issue with no resolution to date from Honda.

Driving down I-40 with lane keeping and cruise control on the car tries to stop when it comes up to a car on the right. Driving down a two lane road with lane keeping and cruise and it will try to stop for vehicles coming towards me but they are in their lane.

After cleaning window, I knocked the wiper blades back on the windshield & the far-weighted end of the wiper blade cracked the windshield so badly that it needed to be replace, about 2 fourteen inch cracks.

This is the second visit to the dealership involving a faulty sensor with the air pressure monitor. Warning light comes on indicates that the vehicle has low tire pressure. Running the risk of over inflating the tires. First time the vehicle was checked and told there was no issue and the tire pressure monitor was reset. Second visit and again the same issue. Told this was reoccurring problems with the Honda system and if it occurs again, just return and the technicians will check it and reset it again. The pattern of the problem occurring with highway travel for about an hour.

Some time in 2021 is the estimated date of occurrence of the event I am describing next. I was cruising on a freeway [XXX] ), traveling at about 65 miles an hour. It was a clear day with light traffic, around noon. There was no car in front of mine. There were no cars adjacent to mine either. Then I saw with my eyes a partially deflated mylar balloon (silvery and shiny) floating across (left to right) my path of travel. I estimate that the vertical position of the balloon was less than the height of a typical bus or a semi-truck. Its float path was rather random - up and down. Its distance from my car was about 5 to 10 car length (very rough estimate) when I first noticed it. Since I easily recognized it as a light-weight balloon (typical party balloon), I determined that it would not do any harm to my car even if timing was such that my car came in contact with it. So, I did not take any evasive action - I did not apply brakes and I did not change to another lane. But this is when my CR-V's automatic braking system engaged with a sudden deceleration, "BRAKE" warning light on the dash along with a series of beeping. The whole event lasted a few seconds after which the car responded normally to my gas-pedal input. Luckily there was no car following me when this automatic braking occurred. This was a one-time occurrence to date. Since then I have not had similar unexpected automatic braking due stray objects. I did have had several occurrences of "BRAKE" warning light and beeping due to my car coming in close proximity to other cars in front of me. In these instances, I cannot say with certainty whether or not brakes themselves were automatically applied. In these instances, I applied brakes myself (albeit later than what the car's computer determined to be appropriate). INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

CAR HAS AUTO LIFT AND CLOSE FOR REAR DOOR. WHEN LOADING REAR OR VEHICLE DOOR WILL CLOSE WITHOUT WARNING. THIS HAS HAPPENED TWICE, BOTH TIMES I WAS UNDER DOOR WHEN IR CLOSED, ONCE IT HIT ME IT STOPPED AND WENT BACK UP, I ALMOST FELL DOWN. ITEM 2. WHEN WASHING REAR OF CAR REAR DOOR WILL OPEN ON ITS OWN WHILE SPRAYING DOOR . IF THIS WOULD HAPPEN IN AN AUTOMATIC WASH IT COULD CAUSE SERIOUS DAMAGE OR INJURIES TO OCCUPANTS. THIS CAN HAPPEN WHEN CAR IS OFF NOT RUNNING. THANKS.

NEW VEHICLE WITH APPROX. 3,000 MILES BECAME COMPLETELY DISABLED ON HIGHWAY AND EXPOSED OCCUPANTS TO EXTREME DANGER. DEALERSHIP REPORTED THAT A "FAULTY BRAKE SENSOR" WAS THE CAUSE OF THE VEHICLE BECOMING INOPERABLE. VEHICLE WAS BEING DRIVEN AT 60 MPH AND ENGINE DIED ON AN UNDERPASS TURN BARELY VISIBLE TO TRAFFIC BEHIND AND WAS ALMOST HIT BY A SEMI CRUISING AT 60+ MPH. FAILURE OF ALL SYSTEMS RESULTED AND COULD HAVE KILLED THE HONDA CR-V OCCUPANTS.

I LEASED A BRAND NEW CR-V AND 12 HOURS AFTER I LEFT THE DEALERSHIP IT MALFUNCTIONED. WHILE DRIVING 7 MPH IN MY APARTMENT COMPLEX MY BRAKES AND STEERING WHEEL LOCKED UP CAUSING ME TO BUMP INTO A CONCRETE SIDEWALK BARRIER. MY COMPUTER SYSTEM ALERTED ME TO SYSTEM FAILURES FOR POWER STEERING, BRAKING, AWD, ETC. THE ONLY DAMAGE WAS SCUFFED UP TIRES AND HUBCAPS. AFTER HAVING IT TOWED TO THE DEALERSHIP THEY SAID I WRECKED THE VEHICLE AND THERE WAS NO MALFUNCTION. THEY ALSO SAID THE WHEEL ROD WAS BENT TO A 90 DEGREE ANGLE. I FIND IT VERY CONCERNING THAT THE WHEEL ROD COULD BE BENT THAT MUCH WHILE ONLY GOING 7MPH. THE DEALERSHIP DOES NOT BELIEVE THAT THE VEHICLE MALFUNCTIONED CAUSING ME TO WRECK AN ARE ADAMANT I CAUSED ALL THE ISSUES. THIS IS A SERIOUS MALFUNCTION AN I AM LUCKY TO BE ALIVE TODAY.

WHILE DRIVING ON THE I70 TO GO SKIING WITH 3 PASSENGERS, DURING PORTIONS OF THE ROAD WITH STEEP GRADES, THE CAR WAS UNABLE TO GO THE SPEED LIMIT. DESPITE APPLYING 95 TO 100% POWER, CARS WERE PASSING. THIS IS A NEW CAR AND IS CLEARLY A DESIGN FLAW - AS A HYBRID ONCE THE ASSISTIVE BATTERIES ARE DEPLETED, IT IS ONLY RUNNING ON THE ENGINE - AT ALTITUDE THE ENGINE IS STARVED FOR OXYGEN AND DOESN'T HAVE ENOUGH POWER. THIS IS EXTREMELY STRESSFUL ON THE DRIVER AND UNSAFE WHILE IN THE MOUNTAINOUS TERRAIN.

I WAS DRIVING AT ABOUT 35 MPH AND A MESSAGE FLASHED ON MY DISPLAY OF A PROBLEM WITH MY TRANSMISSION. I WAS ABLE TO PULL OVER AND TURN THE CAR OFF. WHEN I RESTARTED THE CAR IT SEEMED OK. THE CAST HAS ABOUT 5000 MILES ON IT.

The contact owns a 2020 Honda CR-V Hybrid. The contact stated that while driving at various speeds, the front driver’s seat and the front passenger’s seat felt hard and uneven. The contact checked the bottom of the seat and became aware there was a space between the seat rails and the carpet. The vehicle was taken to the dealer, where the carpet was shrunk to size. The contact stated that on a separate occasion, while driving at various speeds, when the brake pedal was depressed, the contact’s foot slipped off the pedal, compromising the brake prevention system. The contact stated the brake pedal is higher than the accelerator pedal. The vehicle was taken to the dealer; however, no cause for the failure was found. The vehicle was not repaired. The manufacturer was notified of the failure but denied assistance in covering the cost of the repair. The failure mileage was approximately 100.

THE AUTOMATIC CLOSING OF THE TAILGATE IS HAZARDOUS AND HAS CLOSED ON ME SEVERAL TIMES. CAR WAS PARKED AND NOT MOVING EVERY TIME LEANING INTO THE REAR OF THE VEHICLE WITH FEET UNDER THE BUMPER IS ENOUGH TO CLOSE THE TAILGATE.. TURNING AROUND WHEN NEAR THE BUMPER WILL CAUSE IT TO CLOSE.ONE TIME I WAS KNOCKED DOWN TRING TO AVOID THE CLOSING AND FELL AND TOOK SEVERAL LAYERS OF SKIN OFF MY SHOULDER AND ARM. ONCE IT STARTS IT WILL NOT STOP EVEN IF A PERSON TRIES TO HOLD IT.

2020 NEW HONDA CR-V HYBRID - THERE'S A VIBRATION AND NOISE ASSOCIATED WITH IT. AT TWO MONTHS OLD, HONDA DETECTED IT IN BOTH MY CAR AND TWO OTHER NEW ONES THEY PULLED FROM THEIR LOT TO SEE IF IT WAS IN ANY OTHER NEW ONES. I WAS TOLD "THEY BOTH HAVE THE SAME ISSUE ONLY WORSE THAN YOURS". ORIGINALLY I NOTICED IT AT 63 MPH (SO DID THE SHOP FOREMAN WHO DROVE IT WITH ME), BUT NOW, I'M EXPERIENCING IT ON SURFACE STREETS AS WELL. IT REMAINS CONSTANT REGARDLESS OF ACCELERATION OR DECELERATION. THE DEALERSHIP MADE EVERY ATTEMPT TO CORRECT IT - TRIED NEW TIRE(S), REAR ALIGNMENT, ETC. THEY TEST DROVE IT MORE THAN ONCE, BUT IN THE END, THEY ADMITTED TO ME THAT IT WAS STILL THERE AND LIKELY A CHARACTERISTIC OF THIS MODEL. "DRIVE TRAIN" WAS MENTIONED AS A POSSIBLE CAUSE. I DID TEST DRIVE IT BEFORE I BOUGHT IT AND WHILE IT DID FEEL A BIT DIFFERENT FROM MY 2017 CR-V, I ATTRIBUTED IT TO ME NOT BEING ACCUSTOMED TO AWD. HOWEVER, THE MORE I'VE DRIVEN IT, THE MORE I REALIZE IT'S SIGNIFICANT ENOUGH THAT I WOULD BE VERY UNCOMFORTABLE ON A LONG TRIP. ALL THIS SAID, THE ISSUE OF SAFETY KEEPS LOOMING - IF IT IS THE DRIVE TRAIN, IS IT WEARING DOWN ALREADY (NOT BEING MECHANICALLY MINDED, DOES A DRIVE TRAIN WEAR DOWN?) AND AT WHAT POINT MIGHT IT CAUSE A REAL PROBLEM AT HIGH SPEED (OR ANY SPEED!)? FOR CLARITY - THE CAR HAS NEVER BEEN DRIVEN ROUGHLY NOR HIT ANY OBSTACLE OR CURB. I AM WRITING A LETTER TO HONDA CORPORATE OFFICES AS WELL. A SHOUT OUT TO EVERY SINGLE PERSON AT MY HONDA DEALER. I KNOW FIRST YEAR REVAMP (FIRST YEAR OF CR-V HYBRID IN THIS CASE) CAN BE TRICKY AND VERY POSSIBLY IS IN THIS INSTANCE. EVERYONE HAS BEEN WONDERFUL AND WORKED HARD TO TRY AND PINPOINT THE PROBLEM. PERHAPS A RHETORICAL QUESTION, BUT I DID ASK "SO, ARE YOU GOING TO SELL THOSE OTHER TWO ON THE LOT AS IS?"

VERY DISTRACTED OPERATION WHEN THE AVAS ACOUSTIC VEHICLE ALERT SYSTEM PRODUCES STRANGE NOISES AT LOW SPEED. THIS HAS NO VALUE IN ANY NORMAL DRIVING SITUATION EXCEPT TO UNNECESSARILY DISTRACT THE DRIVER AND THE VEHICLES NEARBY.. THE SYSTEM CAN NOT BE DISABLED. NO MORE THAN ADDITION NOISE POLLUTION WITHOUT VALUE. *TR