2021 Honda CR-V Complaint Log

The contact owns a 2021 Honda CR-V. The contact stated that while driving at an undisclosed speed, the contact became aware of a failure with the inclement weather sensor which should engaged with the vehicle in inclement weather. The contact stated that the sensor would not function properly. Additionally, the system failure warning light was illuminated. The contact was concerned of a safety hazard while driving in inclement weather. The dealer was contacted, but the vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was approximately 66,000.

Sticky steering while driving.

EPS gearbox. When entering into a turn the steering wheel gets stuck and requires additional force to pull wheel out of the turn for both left turns and right turns. The risk of overcorrecting or being unable to return the wheel to a forward direction is a major risk to the driver and to others. The vehicle is uncomfortable to drive due to the unpredictability of the sticking steering. The more severe the turn the more sticky the steering. The issue seems to be progressing over time since it was first noticed (May 2024; vehicle purchased Aug 2021). The vehicle was taken to the Honda service center for diagnosis; however, there were no warning lamps or messages triggered by the vehicle. The vehicle was inspected by the service technician with the recommendation to replace the EPS gearbox assembly. The observations by the technician were "The EPS steering assist is not performing correctly on left turns. Checked suspension for binding. No damage found. Gearbox assembly will need to be replaced". The vehicle is a 2021 Honda CR-V with 42,000 miles (Honda warranty 3 YR/36,000 miles). The Honda service center initially placed responsibility on customer to repair at a cost of approx $4,000. This case has still not been settled and no authorization for repair has been agreed upon.

Experiencing freezing/sticking of the steering wheel during driving at both slow and fast speeds. After inspection by a Honda dealer, the problem was able to be reproduced was determined that the vehicle requires a new steering gearbox. There were no warning lamps or messages that appeared to indicate this issue.

COMPONENT IS THE POWER STEERING RACK. THE STEERING BECAME HARD TO STEER AND SEEMED TO STICK WHEN TURNING THE WHEEL. THIS IS A SAFETY ISSUE AS THE STEERING FAILS TO RESPONE AS EXPECTED WHEN YOU ARE TURNING THE WHEEL. DEALER HAS CONFIRMED THE PROBLEM AND WHEN I CONTACTED HONDA THEY VERIFIED THAT THIS IS AN ONGOING PROBLEM WITH THIS MODEL. THERE WERE NO WARNING LIGHTS OR ANY OTHER MESSAGES FOR THIS PROBLEM. WHEN THE MANUFACTURE WAS UNABLE TO SUPPLY A REPLACEMENT PART DUE TO BACKORDER THE DEALER PROCURED THE PART FROM ANOTHER DEALER. AFTER THIS PART WAS INSTALLED I EXPERIANCE A GROULING NOISE WHEN TURNING THE STEERING WHEEL AND QUICKLY EXPERIANCED THE SAME STICKING WHILE TURNING THE WHEEL. THE DEALER IS STILL WAITING FOR ANOTHER REPLACEMENT FROM THE MANUFACTURE.

Steering clicking when turning while driving. Intermittent stiffness occurs while driving at various speed causing the driver to over correcting them increasing risk of accidents. Local auto shop recommends replacement of steering gear rack and pinion assembly.

UNKNOWN. While driving on the highway at 60MPH for 30+ minutes, the steering wheel began to stick when making small adjustments to stay in the lane or when driving through curves. It was over 80 degrees outside during both instances of this happening. No warning lights were on, lane assist was OFF, cruise control was ON. The possibility of over-correcting into the opposite lane or off the road is high, especially in inclement weather with less traction. The vehicle is available for inspection upon request. The dealership is attempting to reproduce the issue.

I was parking in the garage in the condominium complex where I live. Because the spaces are narrow with a concrete post on the left of my space and a parked car on my right, rather than pull directly into my space I typically stop the car a few feet beyond my space, reverse to align my car with the spot, and then pause to center the steering before I shift to drive. At this point the parking spot is about one car length in front of me. On this particular afternoon, as soon as I put the car into drive, it abruptly accelerated and in the split second before I hit the concrete wall directly in front of me I knew that I had no control over the car's speed. Upon impact, the airbag deployed giving me a sternal fracture and other bruising. I do not know why this sudden acceleration occurred, since I had stopped and carefully positioned the car to slowly move forward into my parking space. After the accident, I checked the floor mat (having heard that sometimes can interfere with the gas pedal) but the floor mat was securely in place. The car was towed to the repair shop and a week later the insurance company declared my car a total loss. When I asked the repair shop if they could tell what caused this sudden acceleration they suggested trying to secure the car's black box, and I mentioned this to the insurance representative. The insurance company have since moved the car to be used for salvage. I do not know what caused sudden acceleration. I can only assume the problem was electrical or computer, as opposed to human error. I am submitting this report in the hopes that others will be protected from being hurt in accidents like this.

My check engine light came on while driving, stating a system emission problem. 24 hours later, all driver-assist safety features have warning lights on the dash that all systems were disabled. I brought my CRV to Honda dealership service dept who determined that my fuel injectors had failed and needed replaced. Once the injectors were replaced, all the dash warning lights shut off and driver assist programs are working again. My car is only 3 years old and has 71,000 miles on it, and is outside of the parameters for the original warranty provided by Honda. I believe the fuel injectors should be recalled because of how many 5th generation CRVs need fuel injectors replaced during the early life of the car.

Steering is sticky at highway speeds. Momentary inability to turn steering wheel while driving.

While driving at highway speeds my steering wheel gets stuck to one side requiring manual assistance to move it back to center after turning.

I was driving going about 30 in town and there were no cars, no pedestrians, no obstacles and all of a sudden my car's dashboard flashed brake and my car braked itself. We went from 30 to zero with a screech. I did not touch the brake during this time. It was unnerving and nothing like this has happened before. I commute on the freeway regularly and I am very scared this could happen at much higher speeds with deadly consequences.

The contact owns a 2021 Honda CR-V. The contact stated that while driving 5 MPH into the garage, the vehicle inadvertently started to reverse. The instrument cluster lights went blank. The brake pedal was depressed but the vehicle failed to respond, and the vehicle drove over some rocks in the yard. The contact continuously depressed the brake pedal however, the vehicle failed to respond. The contact pulled the parking brake, and the vehicle stopped. The vehicle was taken to the local dealer, who was unable to duplicate the failure. The vehicle was not diagnosed or repaired. The manufacturer was contacted and opened a case and encouraged the contact to call again if the failure recurred, but no assistance was provided. The failure mileage was approximately 16,500.

The contact owns a 2021 Honda CR-V. The contact received notification of NHTSA Campaign Number: 24V064000 (AIR BAGS); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

While Driving on Highway engine lost power and check engine light went on so i had to pull over turn off engine wait a few minutes and restart this happened on 3 occasions

Since new and on numerous occasions, the vehicle will slow down drastically for no reason. No vehicle in front or object close to either side, it just brakes automatically. It only happens when the vehicle’s cruise control is on. On March 7th 2024 I was on the highway with the cruise control set at 75MPH. The vehicle for no reason slammed on the brakes and tried to come to a complete stop. No skidding or loss of control due to the ABS, but if had not stepped on the accelerator, it would have. I went from 75MPH to about 20MPH in seconds. Thankfully, the driver behind me reacted and went around me on my right side. I there was another vehicle to my right, I am certain, I would have been re-ended. I took the vehicle to the HONDA dealership and was told they were not aware of the problem, but they could attempt to fix it. I have lost confidence in driving the vehicle with the cruise control engaged.

Sunroof shattered making a loud booming noise. No other cars around, no road debris, nothing hit the car, it just seemed to explode.

When driving on highways at speeds greater than 45 to 50 miles per hour when I turn the steering wheel, I have to apply greater than normal pressure to get it to turn back straight forward. This has just started over the past couple of weeks and is getting worse each time I drive it. I am getting afraid to drive the car as I am concerned it will cause me to wreck if I can't get it to turn back straight or if I have to jerk it back too hard and over correct.

I was driving on a four lane highway in February 2024 and the engine of my 2021 Honda CR-V just stopped working and the car was not responding. I was able to coast the car into a parking lot where I had to have it towed to the nearest Honda dealership. I was told the fuel pump had failed and needed replacing. I was told there was no recall on my model for this fuel pump and had to pay full price for the repair of over $1000. I now see where this fuel pump is failing in other models of CR-Vs but mine is not listed though the experience mentioned in the recall matches what I experienced. There was no warning of the failure and when the car stopped running all the warning messages just kept recycling over and over on the display. There was no prior warning of the failure. I was very concerned because I was on a busy highway and was worried about getting hit. The repair was done at a Honda Dealership.

The driver's side rear window appears to have spontaneously shattered completely while the locked vehicle was parked in the driveway in front of the house. Two guard dogs were sleeping inside the house about 20 feet from the vehicle, and they never barked once. The back seat and floor were covered with chards of glass as was the driveway as far as 8 feet from the vehicle. The window appears to have exploded in two directions at the same time. There were no visible scratches or chips on the window before it shattered. Nothing inside the vehicle was disturbed otherwise. The damage was reported to my insurance company and my Honda dealer neither of whom could offer any explanation. The damage was not inspected by anyone other than myself and members of my family. There were no warnings or symptoms prior to this event. The rear driver's side window and door were operating normally.

Steering is very noisy Hard to drive Lane departure comes on And makes car drive out of lane of traffic Then brake assist kicks in And stands me on my head I have taken to dealership They can’t get the car to do it They tell me turn off all the features and drive it I feel very unsafe in it I want the problems fixed Or I will call my attorney

So I was driving on the freeway in [XXX] going normal highway speed like between 55-65 mph so it was raining really hard like road was not clear to see at night I notice when I turn on the heater to about 80-85 degrees on defrost so the windows don’t fog up I notice there is a fuel smell coming from the vent it goes away when the heater is not on but this fuel smell is pretty strong I been getting it lately checked all around for other recalls relating to this issue but found nothing also checked for leaks found no leak it’s been happening when the vehicle turn 50,000 miles it was unusual because I take care of this car and really like it for a work car but noticed the fuel smell it’s quite scary INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2021 Honda CR-V. The contact received notification of NHTSA Campaign Number: 24V064000 (Air Bags); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

The contact owns a 2021 Honda CR-V. The contact received notification of NHTSA Campaign Number: 24V064000 (Air Bags); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable time for the recall repair. The dealer was contacted, and it was confirmed that the parts for the recall repair were on backorder. The manufacturer was not made aware of the issue. The contact had not experienced a failure.

The contact owns a 2021 Honda CR-V. The contact stated while driving at various speeds, the steering wheel became sticky while turning. There was no warning light illuminated. The failure persisted and the vehicle was taken to the dealer to be diagnosed. The contact was informed that the steering gearbox was defective and was provided an estimate for the repair. The contact was then referred to the manufacturer and was informed that half of the repair cost or the full repair cost would be covered if the part was placed under recall. Upon investigation, the contact discovered and linked the failure to NHTSA Campaign Number: 24V744000 (Steering). The manufacturer was notified of the recall, but the contact was informed that the VIN was not included in the recall. The vehicle was not repaired. The failure mileage was approximately 45,000.

Driving in the highway when I was signaling to exit going right, My car suddenly brakes on its own and continue to drive. I did shoulder my vehicle to check my vehicle. No vehicle was around me that time and I check my car surrounding and it was clear. Incident happen multiple times which I did adjust my sensor to low distance but still happens.

Steering sticks/EPS failing. While driving, steering wheel randomly has excessive resistance & then frees up. While at hide speeds on the interstate, it causes over correction & near accidents on several occasions. NUMEROUS repost of this on various forums & recalls on other models with EXACT SAME system, but my VIN Isn’t included!!?

2021 Honda CR-V EX. When making a slight steering correction, the steering wheel and car will make a slight jerking motion. This will happen when turning in either direction. The result is I am constantly steering and trying to drive a straight line - and can't -. Very disturbing. The auto only has approx. 10,000 miles. The problem only started at about 9,000 miles. The DEALER has NOT inspected the unit as of today. There is no warning or indicator - it happens constantly when driving at any speed. ( you can also feel the jerky motion when setting still and slightly putting pressure on the steering wheel.)

Sticky steering wheel. Happens when temperatures get above 75 degrees. Feels like the steering wheel might not turn.

P3001 misfire cylinder 1 and the accompanying dash full of warning lights and subsequent disabling of vehicle safety systems. swapped coils and plugs .. still misfire cylinder 1 .. suspect injector and/or intake carbon problem .. missed existing handfull of 2020 model year recalls by 1 year for the same engine, fuel pump, injector and carbon build up problem. Problem almost always happens at cold start

Took my Honda CRV 2021 EX in because all of my warning lights (Critical Failure) were going off as I was driving. All safety features were failing including AWD control, braking, sensors, cruise control, etc. They replaced the battery and tested the alternator. They reset the system and said it was fixed. I picked mine up today, drove it for 10 mins on the highway and then hit the "MAIN" button on the stearing wheel to turn on the cruise control. As soon as I did that, ALL of the warning lights came on at the same time and the systems started to fail again. This is a hazard and could cause an accident at any moment. In reviewing the Honda forums, this is a massive problem with hundreds of Honda CRV EX 2020-2022 models. I'm 7000 miles over my warrant and Honda won't look at it. However, it is directly their problem and my car is only 2 years old.

Door Actuator and yes it is available for inspection. Yes, I was locked inside of the vehicle one time (recorded a video of it and showed it to Metro Honda service parts employee). No, the dealer did not conduct a vehicle diagnostic (the vehicle was over the warranty mileage by a couple hundred miles). No Police report. No warnings prior to the door actuator issues.

Steering sticks momentarily when turning the steering wheel. This could be a potentially fatal problem. I just called the dealership, and there are no recalls although the problem has been widely reported online. No warning lights.

The vehicle has just passed the 3 yr/36k mile warranty and the air conditioner does not work. It blows hot air, regardless of what temperature you set the A/C at.

Interior lights switch does not seem to work properly. It started a couple of months ago. I have had issues with the automatic braking when the car "thinks" there is something in front of me and slams on the brakes. 4 out of 5 times there was nothing there. 1 of those times was during a rain storm, so that time I chalked it up to the radar being wet. I have also had several instances when the car flashes "BRAKE" when there is no reason for it. Similarly, when in reverse, the car again "thinks" there is something behind me and beeps when there is nothing within 50 feet of my car. I keep my cameras and radar clean at all times. Before each trip, I wipe them clean.

Loss of power steering when stationary and turning the steering wheel.

Since purchasing the car new, there have been four instances in which the collision sensor has falsely detected object of vehicles that are no where in sight. The "BRAKE" warning flashes and then the car brakes hard, sometimes to a complete stop when no object/car are beside/in front of me. These have happened going at speed between 25-50mph. This is very dangerous because anyone behind could collide with me from behind and put my family in danger. These event happened at 10,000 miles. 20,000 miles, and up to 60,000 miles.

Driving in cruise control, no one in front of me, suddenly hard braking, enough to throw me forward in the seat. There was a car behind me but fortunately he braked also. There was no apparent reason for my car to brake. Called service center, no solutions or recommendations.

 The contact owns a 2021 Honda CR-V. The contact stated that while driving at an undisclosed speed, the forward collision avoidance sensor failed to brake causing the contact to crash into another vehicle. A police report was filed. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 19,000.

UNKNOWN : Steering wheel feels sticky or stuck when driving around slight turns. The wheel will jerk once it is made to go straight. Dealership couldn’t find any issues but did feel it when driven.

The front windshield camera was deemed it had faulty parts by the dealer and the car is less than two years old

On multiple occasions, the information on the LCD, as well as the dashboard info/screen will start to flash over and over again, and then look like gibberish or just lock up. Sometimes it corrects itself, and sometimes I have to shut off the car for it to correct itself.

The contact owns a 2021 Honda CR-V. The contact stated that while driving at various speeds, the rear passenger's side tire became loose, which caused the vehicle to shudder uncontrollably. There was no warning light illuminated. The vehicle was taken to the dealer to be diagnosed; however, the cause of the failure could not be determined. The vehicle was not repaired. The manufacturer was made aware of the failure and informed the contact that the VIN was not included in a recall. The failure mileage was approximately 18,000. The VIN was not available.

I am writing to formally report a serious safety concern with my 2021 Honda CR-V EX. For approximately a year and a half, I have experienced a persistent issue with the steering system that has progressively worsened. Specifically, my vehicle exhibits a “sticky” steering sensation, making it difficult to smoothly turn or change lanes. This issue occurs most prominently when I first start driving and persists whenever I make turns to either the left or right. I am aware that Honda has issued a recall for steering problems in certain models, but my vehicle has not been included in the recall. Given the severity of the issue and the potential safety risks involved, I am extremely concerned. This problem affects my ability to control the vehicle properly, and I fear it could lead to an accident if it continues to deteriorate. I urge the NHTSA to investigate this issue further, as multiple owners of the 2021 Honda CR-V have reported similar complaints. If necessary, I am willing to provide additional details or documentation regarding my vehicle’s condition. Please advise on the next steps I should take to ensure this issue is properly addressed. Thank you for your time and attention to this matter. I look forward to your response.

This has occurred several times recently. Driving at 30-40mph also at highway speeds. Nothing in from of vehicle for at least 1/2 mile. Collison Mitigation Brakjng System activates without any warning. If it were not for seatbelts one would be sent into the dashboard or steering wheel. It is a very disturbing feeling being basically jerked forward unexpectedly. Luckily no one was close enough behind to initiate a rear-end collision. Currently we are waiting to have the car seen by our dealer. The dealer seems to treat this as a big deal since we can't be seem until the first week of July. I would think this issue would be one of a very serious safety concern, but I suppose the dealer feels not. They did however tell us to turn that system off. Seems counter intuitive to have a safety system yet told to turn it off and wait about 2 weeks to be seen in the shop.

I was driving 50 mph and the automatic braking system engaged without any cars directly in front of me in my lane. It puts us and everyone behind us when it suddenly brakes.

lane assistance problems too carmax went and authorized a once before recalled Pilkington windshield on my brand new honda purchased last year. Since the windshield has been replaced twice going on a third time in the next month . It has had calibration issues and durability issues from everyday small rock taps off the highway or street when driving. the honda fuel consumption is too fast when the AC is initiated the oil consumption is too fast between oil changes it has had roughly 4 oil changes when the mfg says the car should go 7k- 10k between oil changes

My 2021 sunroof shattered out of no where when i was driving, nothing fell on it and no cars nearby so it was not rocks. I think this should be looked into because there are many owners who have reported the same issue. I contact my local dealer and they were in denial but it is very dangerous since the glass from the sunroof was falling on me while i was driving it could have caused a major accident and should definitely be looked into. Sometimes when I turn on my car the dashboard flickers where you are not able to read the screen another safety concern if i cant see certain information. My car only has 8000 miles on it any my battery is still good so I am not sure why there is all these issues.

Model: 2021 Honda CR-V Hybrid VIN: [XXX] ]] Mileage: [78000 old motor | 25000 replaced motor] Issue Type: Engine Stalling / Rough Idle/ Low Operating Temperature / Warranty Denial Maintenance History: Dealer-maintained per schedule Dealer Name/Location: [American Honda Motor Co., Inc. Attn: Customer Relations / Warranty Department 1919 Torrance Blvd. Torrance, CA 90501] Manufacturer Contacted: Yes – denied assistance despite known issue TSB References (if applicable): TSB 21-013, TSB 22-087 --- Complaint Summary: I am reporting a known issue with my 2021 Honda CR-V Hybrid involving engine sludge accumulation and chronically low operating temperatures, which I believe are tied to a systemic design flaw affecting hybrid models of this generation. Despite proper maintenance at a Honda dealership, I was informed of internal engine sludge. The issue appears linked to the engine not reaching optimal operating temperatures—leading to oil degradation and sludge formation over time. This matches problems detailed in official Honda Technical Service Bulletins (TSB 21-013 and TSB 22-087), yet I was denied warranty support, even under a Goodwill request. Honda regional representatives and mechanics provided no meaningful analysis or assistance and defaulted to denying support without adequately addressing the root cause. This is deeply concerning, particularly since multiple owners nationwide have reported similar problems. I believe this issue poses a long-term reliability and potential safety risk and should be investigated. I seek resolution from Honda, including coverage of necessary repairs and full acknowledgment of the defect. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

On 2 separate occasions I was driving on the highway and the screen started flashing brake with nothing in front of me. While it was flashing the automatic braking system engaged causing me to come to almost a complete stop and get rear ended.