2023 Honda HR-V Complaint Log

The contact owns a 2023 Honda HR-V. The contact stated that while stopped at a traffic signal, he heard an abnormal popping sound from the rear of the vehicle. The contact turned and looked and observed that the entire rear windshield had shattered. The contact stated that there were only a few small pieces of the windshield left in the frame. The contact stated that he had engaged the rear window defroster to clear condensation on it and that the rear defroster was still engaged when the windshield shattered. The contact was on his way to work and stated that there was no other driver at the traffic signal near his vehicle. The contact had not taken the vehicle to a local dealer or glass repair shop. The vehicle was not diagnosed and was not repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 40,000.

The contact owns a 2023 Honda HR-V. The contact received notifications of NHTSA Campaign Numbers: 24V744000 (Steering) and 23V782000 (Seat Belts); however, the parts to do the recall repairs were not yet available. The contact stated that the vehicle was difficult to steer while driving. An unknown local dealer was contacted. The vehicle was not diagnosed or repaired. The contact was significantly concerned for his safety while driving the vehicle. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The manufacturer was made aware of the failure, but no assistance was provided. The failure mileage was approximately 6,950. Parts distribution disconnect.

The rear window exploded while parked at a school. I put on the rear defrost while driving to the school and when I parked and shut off the car, that's when we heard the explosion. There was no external impact to the car. I've seen several reports of other 2023 HRV owners with the same problem. The car has not been inspected, but I called my Honda Service Center and they referred me to Car Tech who repairs the windshields. The representative was unable to tell me if Honda would cover the repair. There were no warning lamps, messages or other alert to a potential problem.

What component or system failed or malfunctioned, and is it available for inspection upon request? - Rearview windshield defroster How was your safety or the safety of others put at risk? - Glass shattered everywhere, dog was in back seat, could have been very dangerous Has the problem been reproduced or confirmed by a dealer or independent service center? - No Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? - Inspected by Honda Dealership Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? - No

The contact owns a 2023 Honda HR-V. The contact received notification of NHTSA Campaign Number: 24V744000 (Steering); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated while driving approximately 50 - 55 MPH, there was resistance in the steering wheel intermittently. The contact stated that several safety systems were display as disabled for reasons such as dirt on the windshield; however, the failure had occurred after the vehicle was cleaned and there was no visible interference. The dealer was contacted to schedule an appointment in November 2024; however, the appointment was not scheduled. The contact recently contacted the dealer to schedule an appointment and was informed that the vehicle could not be repaired until May 29th, 2025. The manufacturer was not made aware of the issue. The failure mileage was 63,000. Parts distribution disconnect.

I was driving down [XXX] towards Springdale, AR on [XXX] at approximately [XXX]. I was in the middle lane with no cars near me. I didn't go under any bypasses. My sunroof exploded. I did not hit a rock nothing hit me it just imploded. I have already called Honda who said they will do nothing about it. It's a 2023 Honda HRV with 17,000 miles on it. This is not wear and tear. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

At around 7am Sunday morning, I turned on the ignition and clicked on the defogger because there was condensation on the front and back windshields. I drove away, traveling through quiet residential neighborhoods. Not many people were around. About five minutes later, I heard a crashing sound. I looked up and saw the rear window had shattered. I drove to where I was going--it was a minute away. I got out the car. The entire window was in tiny pieces, with shards of glass falling off.

The Back window blew up and dispersed glass at least 5 ft into my driveway while I was standing behind it. It was very scary and frightening. Fortunately, I did not get hit with any debris. The windows continued to make a crackling sound for several minutes. I had just got a safety recall a few days before and was planning on taking it in but the notification should have been much sooner and marked urgent, for example: Do not drive your car, it may blow up. When I researched, I can see that the issue was known as early as Jan 2024 and I was just notified in September 2024. Also, Honda is not offering loners for the fix even though we have to wait for the window to come in and have no transportation. They should be very accommodating considering the situation - people could really get hurt.

Sticky steering wheel movement on high speeds and slight turns on road. When the steering wheel is resting in center. And time comes to turn it slightly. The steering wheel feels very resistive. Once overcome the resistance, the steering wheel is soft to turn again. This made my car go out of lane once and once corrected made it over correct. Dangerous situation.

My dad was driving his Honda and the rear window all of a sudden shattered without cause. My dad was so scared. This happened on 9/13/24 at 6pm. Already called Honda about this matter and hopefully I will get a call back with a good news.

While driving on the highway, the rear windshield shattered with no warning. There was no lights, no sound, no crack, nothing that would indicate a problem. The car has been in use for 2 years with no problems. Once the car had been turned on, the rear defroster was turned on for about 3 minutes. Once the window was clear, it was turned off and about 10 minutes later, it shattered. No injuries but it was startling and could have caused additional accidents on the road, especially a highway that has such high traffic as this one. For once, it's a good thing that traffic was going so slow at 7am so there was more control to stop any potential collisions. It has been taken to the dealership for an inspection and to replace the window. They said that it has happened to several people, they have seen it at least 10 times in our area. I've always looked out for my car and take it to the dealership for oil changes or any recalls in a timely manner and never heard of this beforehand. Thankfully, no one else was in the car with me. But this should be more well known if it's such a common problem.

I was driving on the highway and heard a thump at the back of my car. My rear window had spiderwebbed, with no warning and nothing hitting it. I had turned on my rear defrost shortly before that. By the time I got where I was headed, almost my entire price of glass had fallen into ky car, in tiny pieces.

- rear window scattered

I bought a 2023 Honda HR-V on Monday, 9/2/2024. and then on Wednesday, 9/4/2024, while driving to work my read windshield shatters out of nowhere. The glass remained in tact while I continued to drive and then completely shatter when I opened my car door. It sounded like an explosion and it startled me. I called the dealer that sold me the car and he proceeded to tell me that this is a known issue specific to 2023 model of HR-V and manufacture error caused when the defroster it causes the glass to shatter. He added the issue can be fixed by simply replacing the window. I did not know this was an issue and it was not disclosed during the car purchase. I am so disappointed in Honda and even more disappointed to learn there is not an active recall to address this issue. Now there is glass all over my trunk space and I having to figure out how to get this fixed with the dealer.

Driving today a softball size hole appeared in the back glass (at trunk). There was no sign of a rock or anything else that went through the glass. When the trunk was opened to see if there was anything that had gone through it the entire glass shattered.

I turned on my rear defrost and headed to work. About 15 minutes into my drive, my rear windshield exploded. I thought someone shot it out or threw a rock at it. It scared me a lot causing me to startle while driving. At a stop light I looked a the rear windshield and asked the person behind me if anything hit my car. She didn't see anything hit my car. What I saw was a baseball size hole. As I drove, more of the glass fell out with only a small amount left around the edges by the time I got to work.

The contact owns a 2023 Honda HR-V. The contact stated while the vehicle was parked, the contact became aware that the rear windshield was fractured. The contact was unaware of what caused the rear windshield to become fractured. The dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 12,076.

My car is less than 1 year old and the back windshield shattered out of nowhere one day while parked. Honda refuses to reimburse us since we already had it replaced by an outside company.

Cool morning had my defrosters on and my rear trunk window spontaneously blew up as the car was parked very scary and unfortunate in a new car it just spontaneously happened I have no words what happened why the glass shattered

Had just parked my car at work and suddenly the back windshield shatters with a huge bam! Sounded like a gun shot. I called the police and they say it had to of spontaneously shattered with no previous damage. It was terrifying

My car was parked in the Garage. I turned it on to leave and out of sudden before even leaving, the read window was shattered into pieces.

I was driving in light rain and had used the rear defroster. As I neared my home I heard a very loud noise that was very startling. Fortunately i was slowing down to make the turn into my cul-de-sac. I looked in my rearview mirror and saw that my rear windshield had shattered. As soon as I closed my car door all of the shattered glass fell into the rear cargo area.

After a 20 minute drive back to house, a smell of something burning became present inside the car. Rolled windows down to let smoke filled cabin escape. Upon arrival inside the garage and after parking car. As I was exiting car, the rear window exploded with my daughter a few feet from back of car. It was loud and recorded on video. Back of window was hot to touch. Honda dealer was quick to blame an impact from a foreign object, along with outside smell of fire entering the cabin while driving to explain away the damages. Also, the window being hot was blamed on a hot sun. Reached out to Honda, and I put in complaint. 3 days later, Honda dealer has been approved to fix problem. No warning lights. Just a strong smell of an electrical short that needs to be found. Glass was everywhere.

The back windshield glass spontaneously shattered by its own when it was parked.

We have since become aware that Honda is aware of the exploding rear window phenomenon caused by the heating coil concentration in one area, creating a hot spot and weakening the glass. My 2023 Honda HR-V is now at the dealership where we purchased it for repair and was told today that Honda will cover the cost. However, the rear window for our vehicle is on back order (I wonder why). There was no warning just a loud instantaneous explosion and glass flying.

While driving my vehicle going 55mph with the rear defrost on due to rainstorm, I noticed a strange smell like burning plastic but no warning lights were on. A few seconds later there was a very loud sound and I thought something large had smashed through the rear windshield so I ducked. It was terrifying and I almost drove off the road; luckily it didn't cause an accident but it could have. I pulled over and saw that the rear windshield had shattered; it was held mostly in place by the tempered glass but pieces had come off all around the edges and gone inside the vehicle and onto the road. I drove it home fearful of shards of glass falling behind me and endangering other drivers. The next morning I called my dealership who claimed they didn't know of this issue; when I told them my research found that it's been reported by many 2023 Honda HRV owners and that there's a problem with the rear defrost causing this, they were not helpful. I had the windshield replaced by Safelite the next day but am worried about my safety when I need to use the rear defrost again as this issue could happen again if not fixed.

My rear windshield randomly shattered while it was parked in the sun in San Diego. It happened on a military base and nothing was stolen so I’m sure it wasn’t crime related.

There are issues with the steering. While driving on highways the steering becomes a little sticky and jerks the vehicle. This also happens on city streets just not as bad.

My Honda HRV 2023 rear window shattered itself without impact while driving on the highway I-94 on Saturday 6/9/2024 evening with heavy rain. Defroster was used and kids are in the rear seat. The spontaneous shattering was so loud that caused a sudden panic but very luckily with my long years of driving experience, I was able to maintain the control of the vehicle. Kids are shocked and were afraid until we got home. Called the dealership and the service department has no knowledge about the rear window defect cases. Waiting for the manager to call back.

My rear window randomly shattered. Car is on in park, pulled over in a parking lot as it was flooding outside. The rain stopped and then boom, the window shattered completely. Nothing hit the car or the window, nothing fell on the car, and the car wasn’t moving when this happened. I’ve seen other reports of this happening and I’m pretty concerned to drive the car around.

We bought this 2023 HRV sport on [XXX] 2024, from the dealer St Louis Honda -Dave Mungenast. It has just under 6,000 miles on it. On Monday [XXX] I was driving on a road, non highway. Driving about 20-25 mph and the rear hatch window shattered. We were not rear ended and nothing was thrown at us. We had a baby sitting rear facing in the back seat. That window could have shattered and blown all over the baby and other passenger in the rear seat causing serious injury. I drove the car to the dealer since we had the car less than 48 hours. We were given a loaner car. On Tuesday, [XXX] I received a call from Matt at the shop dealership. We were told that the back window was on back order and they did not know when they would get one. I’m very concerned that this could’ve caused serious injury to the baby that was in the backseat. And in researching this window I’m finding out that this is a common problem with the HRV. When will this problem go on recall? I bought a Honda because of the safety and reliability that comes with it. Less than 48 hours of having this new car, the back window shattered. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

So my 2023 Honda HR-V is experiencing jerky steering. Today, it jerked so hard as I was turning a curve & it almost ran me into a concrete wall.

Rear windshield shattered

The contact owns a 2023 Honda HR-V. The contact stated while driving 65 MPH with the rear windshield defroster engaged, the rear windshield exploded. The contact did not sustain any injuries and was able to continue driving. The vehicle was taken to the dealer to be diagnosed. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 22,000. The VIN was not available.

my back window exploded at a stop light, literally out of nowhere

Rear wind shield exploded overnight when it was parked. No one touched it.

My back glass shattered while driving to work. Nothing struck it, it just exploded and was in a million pieces held together by the tint on the back window or so it seemed. I did call the state highway patrol but they said since it wasn’t an accident they couldn’t do a report. I thought at first it was a gun shot it was so loud when it popped. Called insurance, they referred to Safelite for repair. Upon googling it I saw it was an ongoing issue and thought I should file a report.

While leaving the driveway for work, without any warning the rear windshield shattered. Extremely loud almost like a gunshot. I was driving approximately 10 miles an hour. Upon research by my husband it appears there are several complaints of this happening to this make and model.

While driving my 2023 HRV I had the defroster on as it was raining and hard to see. I had turned it off when pulling up to my house and my back window immediately shattered causing a big boom which I thought was something falling over. Once in the park, I noticed the window falling through into my trunk.

My rear windshield suddenly shattered while the car was idling. I this happened because I was using the defrost system, as from my understanding several 2023 HRVs have had their rear windshields shatter from using the defrost system. The windshield "popped" and left a sizeable hole in the corner. As I drove home, the shattered glass fell into my trunk and possibly left pieces of glass on the road. I was worried that my passengers in the rear seats would have glass showered on them. The windshield is available for inspection upon request. I have not yet been able to take it anywhere to be inspected. There were no warnings before the windshield shattered.

The rear window shattered while I was in the doctors office. The Honda dealership here replaced the window from a local glass installer because the Honda window is on backorder. They will replace the glass when they receive the Honda window. The rear window defroster has a defect that causes the window to shatter. I'm just glad I wasn't driving when it happened or I could have wrecked. I haven't been charged anything for the window. There wasn't any indication that there was a problem.

I was driving to work in my 2023 HR-V on a main highway this morning, (5-15-2024) and I heard a pop sound. I looked in my rear view mirror and my back windshield was shattered. I have called my local dealer, White Plains Honda and left a message. And as of yet have not heard back. There was no warning lights or signs anything was wrong. I did see on the evening news that this is an on going issue with HR-V's. But no recall has been put out.

I purchased the Honda HRV Sport in February 2023. Have accumulated only 4,000 miles since mostly on city streets. whenever I drive my HRV over 5 miles at 45 or 35 miles per hour, the steering wheel intermittently wants to turn right or left and requires more force to counteract than the lane keeping assist. I thought it was the lane keep assist function that was malfunctioning without giving a warning and turned it of. That did not fix the problem. It continues to occur intermittently. The dealer was not able to duplicate.

Upon opening the driver's side door and getting into the vehicle I heard glass tinkling and turned around to see where it was coming from. I noticed that the rear hatch glass was shattered. Looking closer it appeared that the glass broke in multiple places as there were two large holes and then it also shattered around the edges of the glass. I called my local Honda dealer as well as Honda Customer Service but they told me there hasn't been a recall for the rear glass and that the vehicle would have to be inspected for it to be covered under the warranty. I ended up just getting it fixed with a local auto glass shop since I needed to be able to drive it ASAP. There were no cracks or chips in the glass beforehand and I had not heard rattling or cracking while driving it the last time. We also couldn't find any rocks or anything in or around the car and there were no signs that it could have been a break in. The car alarm never went off and I never heard or saw anybody on the property. I've heard about a rear defroster issue that causes hot spots and the glass to weaken over time. I'm assuming that since I park in direct sunlight and the weather has been hotter lately the change in temperature throughout the day and the direct sunlight finally caused it to shatter. Thankfully nobody was in the car when the glass shattered and I wasn't driving at the time. Cleaning up the broken shards of glass was not fun, as glass had fallen into the grass around my car and tiny slivers were still in the interior of the vehicle that the shop vacuum couldn't pick up.

On [XXX] at about [XXX] , I was sitting in the driver seat of my 2023 HR-V and the rear windshield exploded and shattered. I was stunned due to the loud noise, much like a gun being fired near my ears and head. After turning head to look to see what caused this event, I did not see any other persons or vehicles near my vehicle. I contacted Honda for road side assistance since the car had less than 36,000 miles. The car has about 33-34000 miles. Honda arranged for vehicle to be towed to Baierl Honda in Wexford PA. I was forced to rent a car to return home, since I was about 70 miles from home. On Monday, [XXX], John from Honda service called me to say Honda has no availability for a loaner vehicle and he needed a few days to look into damage to rear windshield. My auto insurance rep state that I could file a claim to self pay for windshield replacement and to cover auto rental for 10 days. Insurance rep spoke with John of Honda service to determine no of days to cover rental. Auto insurance rep stated GEICO will not pay for Baierl Honda to repair rear windshield and will only pay Safelite glass repair. John stated he needed a few days to investigate damage to vehicle. It is [XXX], and I don’t know if Honda will repair rear windshield. This is a known safety issue with Honda and Acura, windshields and auto glass explodes and shatters. Car can be inspected at Baierl Honda in Wexford PA. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The rear window shattered with no impact or nothing even touching it. Luckily I was parked when it happened but there’s no explanation other than the multiple news articles about this being a known issue with the defroster and rear glass. I contacted my dealer and Honda directly, they both say they know nothing about it. I do have security video of it happening.

The steering rack and pinion need to be replaced. It was inspected by a Honda dealership that confirmed this system failed and it is deemed unsafe to drive. The dealership is holding the car and said it cannot be released back to me without signing a release that the car is unsafe to drive. There were no warning lights. The steering wheel progressively began to stick more when I drove, especially at high speeds on the highway. I had to manually turn the wheel back and struggled to hold it in place when driving straight. This started around early- mid May. Car was brought to the dealer on 6/15 and has been held there since then.

Unknown. Cold morning with defroster on, rear windshield spontaneously shattered while driving on freeway. No evidence of external factors. Large hole and cracks all the way around edge.Notified CHP. Do not know if report filed.

Rear window shattered. I entered my car and as soon as I closed the driver door, the back window shattered, unwarranted by anything else.

After getting into the driver seat and closing the car door, the rear windshield shattered for no apparent reason.