2013 Honda Pilot Electrical System Problems

VEHICLE WAS PARKED AND REAR LATCH WAS UNABLE TO OPEN FROM BUTTON ON HATCH OR KEY. THIS IS A SAFETY HAZARD NOT BEING ABLE TO OPEN REAR LATCH. I COULD NOT FIND ANY WAY TO OPEN THE REAR LATCH EVEN FROM INSIDE WITH AN ESCAPE BUTTON.

REAR DOOR IS NOT OPENING , SWITCH DOES NOT RESPOND TO PRESSING , YOU HEAR THE UNLOCKING SOUND AND LIGHT TURNS ON BUT DOOR WONT OPEN , THIS IS NOT AN ELECTRICAL DOOR THAT OPENS BY ITSELF , THIS IS A MAIN ISSUE SINCE I CANNOT OPEN THE DOOR TO PUT MY KIDS STROLLERS , ETC . BY DOING SO MUCH PRESSURE IN THE DOOR , I TOOK OFF THE HANDLE AND BROKE ONE OF THE PINS . IS ANYBODY EXPERIENCING THE SAME ISSUE ?

TL* THE CONTACT OWNS A 2013 HONDA PILOT. WHILE DRIVING APPROXIMATELY 45 MPH, THE VEHICLE EXPERIENCED A COMPLETE LOSS OF POWER WITHOUT WARNING. THE VEHICLE WAS TOWED TO NARDY HONDA (559 MIDDLE COUNTRY RD, ST JAMES, NY), BUT THE FAILURE WAS NOT DIAGNOSED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 80,000.

THE LOCKS WORK INTERMITTENTLY AND THE TAILGATE LOCKS AT INOPPORTUNE TIMES. THE DASH CAMERA WORKS OFF AND ON AS WELL AS THE LOCKS IN THE CAR. IT IS UNSAFE FOR MY CHILDREN BECAUSE THEY CAN GET LOCKED IN THE CAR.

THE LOCKS WORK INTERMITTENTLY AND THE TAILGATE RELEASES AT INOPPORTUNE TIMES (MOVING, PARKING, WHILE UNATTENDED). IT'S INCONSISTENT AND EXTREMELY CHALLENGING ESPECIALLY WITH SMALL CHILDREN WITH THE POTENTIAL OF LOCKING THEM IN THE CAR. PROACTIVELY, I HAVE TO KEEP ONE DOOR OPEN TO MAINTAIN GENERAL SAFETY. ADDITIONALLY, THE REAR CAMERA IS UNRELIABLE. IT ALSO WORKS INTERMITTENTLY.

AT ABOUT 12:05 PM, ON DECEMBER 7TH (WHILE DRIVING APPROXIMATELY 45MPH) ON A FLAT SURFACE STREET WITH MY WIFE IN THE FRONT SEAT AND TWO CHILDREN IN THE BACK SEAT, WE HEARD A GRINDING NOISE COMING FROM BENEATH THE FRONT PASSENGER SIDE OF THE CAR. SECONDS LATER, MY WIFE GRABS HER FOOT AND SCREAMS IN EXCRUCIATING PAIN. I PULL OVER AND SAW A .25 INCH? THICK BY 5 INCH LONG ABRASION THAT RAN ACROSS THE ARC OF HER RIGHT FOOT THAT TORE THE TOP LAYERS OF HER SKIN. AFTER WE STOPPED BY A LOCAL TARGET TO BUY GAUZE AND BANDAGES AND DROPPED OFF OUR CHILDREN AT A LOCAL FRIEND'S HOUSE I CHECKED MY WIFE INTO URGENT CARE AT ST. JUDE'S HOSPITAL, LOCATED WITHIN TEN MILES OF THE INCIDENT, TO HAVE THE WOUND EXAMINED. A PHYSICIAN DIAGNOSED THE ABRASION AS A SECOND DEGREE ELECTRICAL BURN AND GAVE HER A TETANUS SHOT AND PAIN MEDICATIONS. I REPORTED THE ISSUE TO OC HONDA WORLD, THE DEALERSHIP WHERE I PURCHASED THE CAR FROM WHILE WAITING IN LOBBY. I TOOK THE CAR IN ON DECEMBER ON 9TH AND 17TH AND THE SERVICE DEPARTMENT AT OC HONDA WORLD FOUND NOTHING FAULTY. PHOTOS OF THE INJURY COULD BE VIEWED AT: HTTP://TINYURL.COM/PILOT-INJURY-PHOTOS. I CONTACTED [XXX], HUMAN RELATIONS MANAGER, FROM HONDA OF NORTH AMERICA ON DECEMBER 16TH TO ADDRESS A SAFETY QUESTION HE WOULD NOT ANSWER... IF MY CAR HAS BEEN INSPECTED BY THE SERVICE TECHNICIANS AT OC HONDA WORLD AND FOUND NOTHING FAULTY... IS IT SAFE TO TRANSPORT PASSENGERS IN THE FRONT SEAT OF MY CAR? HE POLITELY AND FIRMLY SAID I CANNOT ANSWER THAT QUESTION. HE STATED THAT ANYTHING COULD HAPPEN NOW AND IN THE NEXT TEN MINUTES. THIS WAS VERY COMFORTING AS I BOUGHT MY HONDA PILOT TOURING WITH THREE FACTORS IN MIND: (1) SAFETY; (2) RELIABILITY; AND (3) ROOMY INTERIOR SPACE. THIS INCIDENT COMPLETELY FACTORED OUT MY FIRST PRIORITY AS PASSENGER SAFETY HAS BEEN COMPROMISED... WHAT OPTIONS DO I HAVE AS A CONSUMER? INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR UPDATED 1/29/16 *JS

DOORS CONTINUE TO LOCK AUTOMATICALLY WHEN THE KEYS ARE INSIDE THE VEHICLE. IF YOU OPEN A DOOR AND SET YOUR PURSE INSIDE, AND SHUT THAT DOOR TO OPEN ANOTHER...IE PUTTING CHILD IN CAR SEAT, OR LOADING EQUIPMENT IN BACK. CAR LOCKS AUTOMATICALLY. CHILDREN OR PETS COULD BE ENDANGERED BY THIS. PEOPLE COULD BE LEFT IN DARK PARKING LOT WITHOUT PHONE, OR IN DANGEROUS SITUATION BECAUSE OF THIS. IT IS A PROBLEM THAT NEEDS TO BE FIXED. *TR