2017 Honda Pilot Complaint Log

When traveling at highway speeds, I push the gas pedal and the vehicle makes a clicking noise, it loses all acceleration power until RPMs go down to 1,000. Then the gas pedal works again. After several months of this, and multiple attempts from the Honda Dealership to fix the problem (clean the throttle body, software updates, etc) the transmission quit on the interstate. During a 100 mile trip the vehicle all of a sudden would not go above 3,000 RMP. I pulled to the shoulder thinking a car restart might fix the issue but the vehicle would not leave Park. Towed to dealership with transmission warning light active. Very surprised as the vehicle only has 79,900 miles on the odometer.

driving down the highway at 65mph the car started bucking and losing acceleration leaving almost no control to the driver to maneuver effectively and avoid other cars. after a terrifying experience of losing control of the car my wife and children stranded on the side of the road for hours in sub 32 degree weather. the vehicle goes into limp home mode on the highway causing her to pull off with little to no acceleration control. barely avoiding other commuters she was able to pull the vehicle to the side of the road. once stopped the vehicle locks itself in park and will not go into gear or neutral so the vehicle cannot be pushed when needed. had to have the vehicle towed. after diagnosis and thorough investigations the following information was collected. The 9 speed automatic transmissions are "lifetime" meaning there is no dipstick for fluid checks. no external sensors or actuators can be replaced when they fail. the transmission failed internally (p0841) because all solenoids sensors and switches are internal non serviceable parts. no electronic part lasts forever understandably. however this means when one small item fails the entire transmission is to be replaced with the same part number and no new fixes or remedies. they seem to all fail right around 60,000 miles or after. seems to be a very common issue with no recall or fixes listed. meaning even with a new transmission installation the transmission is still a ticking time bomb. leaving the customer on the hook for several thousand dollar repairs every 60k. a class action lawsuit has been filed in California for these exact reasons and i would hope that honda makes and effort to have a redesign, fix, or full recall.

There is a significant power loss while driving and power up all of a sudden!! This is a major safety concern. Last time nearly missed the hit by behind vehicle due to sudden power loss. today I was taking left turn and suddenly accelerated and it went out of my control. I think it’s due to a fuel pump issue. And from last month in the dashboard “EMISSION SYSTEM PROBLEM “ light pop up twice. First time took to service in Aberdeen SD at Harr motors service center and he adjusted the program I guess. Please take an immediate action regarding this. Thanks, [XXX] Cell [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Heard slapping noise. Took to auto repair shop AND to dealership. Both confirmed failed rod bearing and need for engine replacement. Vehicle 2017 Pilot Elite 4D AWD V6 with about 93,000 miles. Car was routinely serviced and in good shape except for failed rod bearing. Repair estimate $10,000. I am aware of recall for other years. I am seeing Pilot Forum discussion that this is problem for more than the years Honda is allowing recall. This is unconscionable. This is a KNOWN manufacturer defect and Honda should not be allowed to avoid liability just by limiting the recall years. The contact attempted to obtain the requested repair diagnosis already performed by one of Honda's dealerships and there has been no response to the inquiry.

The vehicle was driven by my [XXX] daughter and at @ 6 pm on [XXX] the engine was making a noise and that the car was starting to slow down and stall,so she called me. She pulled over and shut the car off and then all the dashboard lights started to blink really fast. The car started to smoke from the engine, she got out and called 911. 911 said they would send a tow truck. within a few minutes sparks were coming from underneath the engine and then the fire started. she called 911 and myself again to report the car was on fire. Thank God she was away from the car. The tow co. arrived first, then first responders, then myself. The highway was shut down to put out the fire. Our daughter was hysterical and the car is a total loss. We waited until the car fire was extinguished. The first responders offered medical attention, but she just wanted to go home. There is a current recall for this make and model, but not the year. What my daughter described, sounds like the current recall from Honda for other makes including the Pilot. I posted on social media and a few people reached out to say their 2017 honda pilot had a similar issue, but thankfully no fire. This recall is very serious because they are replacing the engine for owners. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2017 Honda Pilot. The contact stated while driving 35 MPH, the brake pedal was depressed and was inoperable. The contact swerved around a nearby vehicle to avoid a crash. The vehicle was taken to the dealer however, the failure could not be duplicated. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 100,036.

At 103,000 miles, the 9 speed transmission failed while driving, resulting in a warning indicator to park the vehicle immediately. Afterwards, it was unable to change gear from Park. There was no accident or prior issues. A trusted mechanic shop went thru the documented diagnostics and found that the entire transmission needed replacing. The total cost to replace it was $8265.

With the IDLE function ON, the vehicle fails to start once the engine shuts down. The car suddenly stop and shut off at traffic lights, stop sides. Someone almost hit me 4 times during last month with my kids inside when the car fails to start. There is no recall about this problem yet.

Honda dealership Visalia, Ca 93257 has unable to provide a remedy for this recall.

The vehicle has stalled and had poor acceleration since we purchased it in 2018. The fuel injectors were replaced within the first two years, but continued to have the same problem with stalling and poor acceleration. Additionally, the catalytic converter starting giving error codes. Honda finally attributed the problems to faulty fuel injectors and fuel pump. The fuel injectors have been replaced for the second time and after waiting over a year for a fuel pump, parts have finally become available, and it is scheduled to be replaced next week. In the meantime, the catalytic converter has had to be replaced. I have heard that others have had similar issues with catalytic converters going bad earlier than they should and have had mechanics say that these fuel injector/fuel pump problems could be causing the issue, or possibly that the catalytic converters are faulty.

My engine light came on with the words engine emission problem on my 2017 Honda Pilot. Upon research, there is a Honda Warranty Extension on 2017-2019 pilots if you receive error code P0420. I took my vehicle in for service and was told that is indeed the error code, but unfortunately, the fuel injector and connector are on back order and could not be immediately repaired. There have been several complaints online of the fuel pump injector kits on back ordered and people are not able to get their vehicle fixed.

I was driving my 2017 Honda Pilot Exl back from work at 35-40 mph when I heard a loud thud noise. Initially I thought I had gotten a flat or something, but then I heard air escaping as if a window was open but it was coming from over my head. As I continued to drive I heard pieces of glass sliding across the roof of the car. When a got home a few minutes (< 10 minutes) later, I tried opening the sunroof tray and noticed I couldn’t and I could see that the glass looked to have shattered. I got out of the car and examined the roof of the car and the sunroof was indeed shattered.

The contact owns a 2017 Honda Pilot. The contact stated while driving at an undisclosed speed, the vehicle stalled. The Emission System Fault message was displayed. The vehicle was towed to the dealer; however, the cause of the failure was unknown. The contact was informed to add premium fuel and fuel injection cleaner however, the failure recurred. The vehicle was towed back to the dealer, where it was diagnosed that the rocker arm oil pressure switch needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 67,400.

The contact owns a 2017 Honda Pilot. The contact received notification of NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline); however, the part to do the repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

Emission Code P0430. Changed everything related using OEM Parts and still showing the same code. O2s Sensors changed, Fuel Injectors by the dealer under warranty and Catalytic Converter change and still P0430 Permanent Code.

The contact owns a 2017 Honda Pilot. The contact stated while driving 50 MPH, he observed a ticking sound coming from the engine compartment and the vehicle started to lose motive power. The vehicle was taken to a dealer where it was diagnosed and determined that the engine needed to be replaced due to the rod bearing fracturing. The vehicle was not repaired. The manufacturer was notified of the failure and complaint was filled. The contact believed that failure was associated with NHTSA Campaign Number: 23V751000 (Engine and Engine Cooling) however, the VIN was not included. The failure mileage was approximately 97,000.

Engine failure at 77,000 miles. Regular oil changes and maintenance were performed on this vehicle. While driving driver started hearing a banging noise from engine and a subsequent stall while driving. Vehicle towed to local Honda dealer. Complete engine replacement required due to low oil (3.5 quarts) and metal shreddings in oil when emptied. Repair cost was quoted at over $14,000. Cost to have engine taken apart was quoted at $1000. Honda corporate was contacted and offered to cover some of the repair but did not admit any fault or that there was a prior recall on other 2017 Pilots. Owner could not afford repairs and had to finance a new Honda Passport. Person who sold the new vehicle approved financing for owner with no current employment and put $10,000 towards new purchase as a trade in. The 2017 Pilot was owned outright by driver. The cost of this engine failure was extremely detrimental to my financial situation. The new Passport was repossessed by Honda last November as I was unable to afford the $1100 a month finance charges and insurance premiums. I went from having no car payment and a $150 insurance premium to $1100 a month due to Honda’s negligence. My credit is destroyed. My financial situation is in shambles. I had no debt when my engine failed in December 2023. I’m now drowning in it.

Auto idle had been turning off and not re-starting quickly for past 6 months. I asked them to look at it last service. They didn't find anything wrong and said to turn off the auto idle. I did turn off the auto idle most of the time and never had a problem when it was off. Sometimes I forgot to turn off the autoidle. On Dec 5 2023, I was at a red light and had forgotten to turn off auto idle. The car would not turn back on and it was stuck in park. I had it towed and the mechanics said they needed to use a special tool to get it into neutral since the usual protocol had not worked. My car was stuck at a light and I directed traffic to go around me for about 30mins before the tow tuck came. There was no way to push the car out of the way because the wheels were locked due to it being stuck in Park. My safety and the safety of other cars was at risk because the cars went into the incoming traffic lane to go around me. If this had happened on a busy road or in traffic on a highway, it would have been more dangerous. A previous time they replaced the battery and this time they are replacing the starter. I am concerned that the problem will persist since the mechanics say there is nothing wrong with the auto idle. I do see that there is a class action suit and over 200 complaints to NHTSA on the autoidle for Honda Pilots. This is a serious safety concern to have a car stop that will not re-start and then cannot be put into neutral to be towed or pushed to the side.

Driving vehicle when multiple warning lights illuminated, including check engine and emissions control issue. Vehicle sputtered to a stop and would not accelerate after that. Vehicle was towed to Honda dealership and they said it was a faulty rocker arm oil pressure switch.

The Control Unit, Smart Power - Honda (38320-TG7-A52) part failed on the vehicle after 50k miles. The issue caused all the lights in the cabin to flicker/click and the alarm to go off intermittently. The alarm could not be shut off.

On Dec.04, 2023 I tried to drive vehicle to got to work, and there was no power in D- mode. I pressed the gas padal to gove more power and then the vehicle made a loude sound like as if I was crash into something, and it did not move as usual, there was no power. When I tried to shift the gear back to P, it did not move and the stick was stucked. Later after several tries I was able to drive the car to the dealership and explained what happened. AFter Investgating they concluded there was no problem witht he car. I took it home and drove until Dec, 18, before the vehicle actingd again. It did not move when the gear shit to D or L mode. when I pressed the gas pedal vehicle jumps and stated to move at about 5 miles per hour. As I was giving more gas at about 27 miles per hour there was a hard shifit of the gear and vehicle jumped (jerking?). I took it to the dealership and they were able to repeat what I explained to them and quoted $8400 for the transmission repair, and said I donot have warrenty and have to pay for the cost. I explained to them this is not only my vehicle, but there are other hond apolit have the same issue. I have contacted Honda Motor Corp USA regarding this and they told me they donot act based on what is on the web and social media.

The contact owns a 2017 Honda Pilot. The contact stated while driving 5MPH, there was a faint clicking sound coming from the engine compartment. The vehicle was taken to a dealer for routine maintenance where it was diagnosed that the main bearing were loose and metal shavings were in the oil pan. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 105,000. The VIN was unavailable.

I've had the engine and catalytic convertors fail on my 2017 Honda Pilot which is equipped with the J35Y6 engine. It is currently available for inspection as the vehicle sits unable to be driven safely from place to place. The vehicle is unable to be driven or carry passengers safely due to a constant misfire in the engine. This problem has been reproduced multiple times by an independent service center which had the vehicle for 3 weeks. No governmental agency or insurance representative has inspected the engine for failure. There were warning lamps that would come in and then clear on their own up and till the engine failure. The warning lamps would first appear while driving at highway speeds and then gradually started showing up while driving in city traffic.

If I do remember to turn off the auto engine idle, the engine will stall at stoplights and will not immediately restart. I have almost been rear-ended several times. It just happened again about two weeks ago. The dealership replaced my battery and another part associated with this problem but it still occurs. The dealership refuses to disconnect the auto engine idle. My 2017 Honda Pilot should be included in the latest Honda Pilot recall.

I have 2017 Honda pilot , while driving, i was not able to accelerate and pulled over and after that engine stalled completely, dealer looked at and said need to replace engine , I was requesting dealer to send request to Honda ,to see if it recent recall related, it has been sitting at dealer for month now. Incident happened on 11/04 , it’s more than a month sitting at Honda dealer , dealer is saying , working with American Honda , they had recall for 2016 and 2018-2019 models already , it’s very frustrating

While driving at normal speed car suddenly is unresponsive (will not accelerate, looses power, and is jumpy). The computer triggers a limp mode and alerts every code possible on the dash screen, even though all mechanical parts are fine. This computer/electric failure is a risk that is so unpredictable may cause life threatening accident. The certified repair shop has reviewed, reproduced, and is scratching their heads why Honda hasn’t recalled this because several other Pilots are doing the same.

The contact owns a 2017 Honda Pilot. The contact stated that while driving at an undisclosed speed, the accelerator pedal was depressed; however, the vehicle failed to accelerate as intended. In addition, the contact stated that the acceleration was delayed. The vehicle was taken to the independent mechanic where the vehicle was diagnosed with a fuel injection failure. The vehicle was not repaired. The vehicle was taken to the dealer, however the failure could not be duplicated. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure and a case was filed. The contact researched and discovered Technical Service Bulletin 20-029 which described a similar failure, however, the contact was informed that the contact's VIN was not associated with Technical Service Bulletin 20-029. The failure mileage was approximately 55,000.

Drivers side wiper blade stopped working in a driving rainstorm. Zero visibility. Went into on coming lane for a few seconds. Was able to get off onto shoulder. Fortunately no cars were coming and there was no collision. Problem was two nuts had come loose on the wiper arm linkage.

The transmission completely broke/ went out. Honda knows this is a recurrent issue with these vehicles. The fuel injectors had already been replaced on this vehicle at 40,000 miles before Honda was admitting a defect. They are well aware there are transmission issues for the Honda Pilot but are not taking responsibility costing car owners thousands. We were left on the side of the road, needing to use insurance to cover towing. Rather than dealing with labor we sold the car at a great loss of money. This is hear say but the towing complaint reports they are towing Honda Pilots consistently these days. Honda should be held responsible.

Shortly after entering the freeway, the dask lights began to flicker and car started stuttering. Drive for another mile or slow looking to pull over. By that time smoke coming from rhe engine. Once we pulled over, engine area smoking a lot to where smoke coming into car. All of us git out and saw flames coming from engine area. Our pilot was on fire. Firefighters able to put out, but car was a total loss

I am getting the 'Emissions System Failure" notification on the dashboard. It comes at random times and sometimes it goes away. I am not sure what the problem is as the vehicle is well maintained and there is no other issue. I read that it is in the recall list of 2019 vehicle so I guess this is the same issue for 2017 as well.

Keyless control unit has an electrical issue. Dash flickers on and off on its own while the vehicle is off and keys out of it. Alarm randomly triggers. Lights turn on and off. Keyless start issue as well.

Auto shut off happens all the time and the car shut off and need to restart. It is so scary when you are at a light and it turns green and a car appears behind you and almost slams into you. One day it will happen and i will be dead.

What component or system failed or malfunctioned, and is it available for inspection upon request? In the past few months (My 23 to current Sept 23) the idle stop system would occasionally not restart when gas was applied. This mostly occurred when stopped for a traffic light and I would have to go through a complete restart procedure taking a good amount of time. and causing the folks behind me a great deal of unhappiness. I believe this a significant safety issue because it causes people to drive unsafely in dense traffic environments. The system is available for inspection. How was your safety or the safety of others put at risk? This caused the folks behind me a great deal of unhappiness. I believe this is a significant safety issue because it causes people to react hurriedly and drive unsafely in dense traffic environments. Has the problem been reproduced or confirmed by a dealer or independent service center? It has not been checked yet. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? Not yet - I will take it to the dealer next month for the annual VA safety inspection. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? Not that I saw.

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On three separate occasions, the idol stop/start feature has failed requiring me to manually restart the car. Most recently, it took several attempts to restart before ignition fired all while holding up traffic on a busy street. During failed attempts to restart, it made a sound like it was attempting to restart but didn't have enough power. Weirdly, all three occasions have been at the same intersection, a light on an exit after driving non-stop on the interstate for an hour.

When I turned on the engine, heard abnormal noise and shaking from the engine compartment, when accelerating, the noise come up even louder and acceleration is not smooth as usual. The Honda dealer shop had replaced the high pressure fule pump due to it was defective, I paid $1449.47 for the repair.

The contact owns a 2017 Honda Pilot. The contact stated while driving 80 MPH, the hood started vibrating violently. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. After investigating the failure, the contact related it to NHTSA Campaign Number: 21V932000 (Structure, Latches/Lock/Linkages). The VIN was included, and the vehicle was repaired. The manufacturer was not notified of the failure. The failure mileage was 107,000.

The idle function shuts the car down while driving. At random stops the car turns off causing us to restart the car. It has created a very dangerous scenario for the family at intersections. The Honda dealer did not address the issue.

Honda pilot with start stop system will shut off the engine when possible. In some cases the car will shut off and. Or restart and flash various warnings on the dashboard. Only way to fix is wait some time and shut off car and restart. This is dangerous as this happens randomly when highways and local roads. And it takes time to get the car restarted and the engine restarted in those cases. I went to the Honda dealer to get a recall around start stop, the dealer said this would fix the issue, but this issue is still happening. There are no other issues with the car.

En algunos modelos Pilot 2016-2017, Ridgeline 2017 y Odyssey 2018, la luz indicadora de fallas (MIL) puede encenderse si uno de los siguientes códigos de diagnóstico de problemas (DTC) se almacena: P0420 (Eficiencia del sistema catalizador del banco trasero por debajo del umbral [banco 1]) P0430 (Eficiencia del sistema catalizador del banco delantero por debajo del umbral [banco 21) P0300-P0306 (falla de sincronización)

auto start/stop completely shuts car off and forces you to put car in P and hit the start button. creates a dangerous situation at intersections.

I stopped at a red light and the engine wouldn’t start. It took several tries to restart the engine and after 5 minutes, it finally restarted. I had to put on my hazard lights and held up traffics on the road.

Car auto shuts offs and completely shut off and need to put the car in park and pray it restarts. Dangerous ... One day someone will slam into me when i am trying to start it and I hope i am not killed. I picked one date, but it happens weekly.

This car is equipped with an idle atop feature that shuts the engine off when the brake is engaged (for example, when idling at a traffic light). Upon releasing the brake, the engine should automatically start. However, in many instances the engine does not restart and remains unresponsive. It is not resolved even if I shift to park and return to drive mode. It seems to reset when I turn off the engine completely.

Car has died twice when coming to a stop at red lights. seems to be related to the auto stop/start engine setup. Car turns itself off but cannot start right back up again. Every red light flashes but will not easily restart. hundreds of complaints regarding this on the NHTSA website. The NHTSA needs to investigate this, cars being stuck in traffic is a safety issue. since its affecting cars years off the line, it must be some component that is failing prematurely. All of these are extreme safety issues as the car is stuck in traffic, or at light and has to be completely shut off, wait and then restart. Last time took a good 3-4 minutes to get it started again.

I have a 2017 Honda Pilot manufactured at their Alabama Plant. It has White Diamond Pearl. The paint is de-laminating from the car around the roof, and rear panels. This is ultimately structural problem that will allow rust formation. The paint pealing started in 2023 and has continued. It is apparent Honda is aware of the paint problem for White Diamond Pearl and other white paint from this plant that covers Pilots, Civics, Fits, and HRV models starting in at least 2015 through 2017 (not sure if beyond that manufacturing time frame). Honda is not responsive to this costly problem. This is finally a safety issue if the body panels rust and weaken the car in a collision. The NHTSA should address this issue with Honda. Please advise about warranty extensions or class actions against Honda.

For the past two years, I have been taking my Honda pilot to a Honda dealership, complaining of the auto shut off feature. I will come to a stop at a stop sign or stop light. The car would do the auto shut off and when I lift my foot from the break for the car to start again, it won’t. The car will have its lights lit up, but I won’t be unable to turn the vehicle on. I will then have to turn the car off and then start it all over again. All while cars are honking and I’m in the middle of the road. Holler Honda never fixed this problem. I took in videos and photos and I explained it to them and they said they could not replicate the problem and therefore could not fix anything. I continued to drive the vehicle like that. In January 2023 a service bulletin was released where Honda described this exact issue that were happening amongst other 2017 Honda pilot. I took my car in and I said this is exactly what’s happening. My service advisor told me that he needed to do the software update first per the service bulletin. He said if it doesn’t work then to bring the car back and they will do the remainder of the repairs, such as replacing the starter and the assembly. I asked him if we could skip the software update since we’ve been having this issue for over two years and he said no. Six months later I am driving down the interstate and come to a complete stop and the entire car shuts off and never restarts again. I was stranded on the interstate for over four hours, waiting for a tow truck. I had to have the police come because it was at 6 PM and soon after got dark. It’s a huge safety issue especially considering that I have two kids. Something could’ve happened to me. I have the police report number and receipt for the tow truck ($281.00)

I had been driving for over an hour at 70 when I crossed into Pennsylvania and encountered crawl speed traffic. I exited the highway at exit 1. At the top of the ramp there is a traffic signal. I stopped at the red and the vehicle shut down. The light turned to green and the vehicle immediately in front of me proceeded into the intersection. I removed my foot from the brake and attempted to go. The engine auto stop-start kicked the engine but then the engine immediately cut off and the chimes went off. The car behind be stopped abruptly to avoid contact. Attempting to understand what occurred i looked at screen. The screen indicated to shift the vehicle into park. I did. The vehicle did nothing. Since there is no way to to start the engine without it, I was forced to turn the vehicle off using the On/Start/Off button. Hitting the button turned the car off, a second press would normally start the vehicle but it did not. I cycled the button 2 more times and the engine started. This system is flawed.

I OWN A 2017 HONDA PILOT EX-L. I KEEP UP WITH ALL MY MAINTENANCE AND VEHICLE MAINLY HAS HIGHWAY MILES. EMISSIONS SYSTEMS PROBLEM LIGHT HAS BEEN GOING ON AND OFF FOR ABOUT A MONTH NOW. HONDA DID EXTEND THE WARRANTY TO COVER THIS ISSUE TO 10 YEARS OR 150,000 MILES, WHICHEVER COMES FIRST. MY LIGHT CAME ON WHEN MY MILEAGE WAS AROUND 171,000 MILES SO IT IS NOT COVERED UNDER THE WARRANTY. LAST NIGHT (9/7/2023), KEYLESS START SYSTEM PROBLEM LIGHT COMES ON. I HAVE CHANGED THE BATTERY IN BOTH KEY FOBS. THE VEHICLE DOES NOT HESITATE TO START. I CALLED HONDA CUSTOMER SERVICE ONLY TO BE TOLD THAT MY VEHICLE'S VIN IS NOT COVERED UNDER SERVICE BULLETIN 20-117. IF HONDA IS AWARE THAT THESE PROBLEMS EXIST, THE OWNERS OF THESE VEHICLES SHOULD NOT HAVE TO PAY FOR THESE ISSUES TO BE REPAIRED. I HAVE DRIVEN A CIVIC AND ACCORD BEFORE AND THE PILOT HAS BEEN MY WORST EXPERIENCE EVER.