2019 Honda Pilot Complaint Log

MULTI PURPOSE LIGHTS ON

A rod bearing in the engine failed and broke through the side of the engine block damaging the catalytic converter and causing oil to spray every where and the engine to seize and catch fire.

Honda Pilot has a known issue covered by American Honda TSB Technical Service Bulletin of "Judder" from the transmission. This issue is identified by a extreme and unsafe surging of the powertrain/transmission at all speeds and in all driving conditions. The event happened to us with this vehicle and makes for unsafe operation as the "Judder" presents as a lack of acceleration or lack of control. In heavy or light traffic this is not a desirable attribute of a vehicle to have sudden acceleration or deceleration without input from the driver. It is as if the vehicle has a mind of its own. This is covered by numerous Technical Service Bulletins and identified by our local Honda Dealer as TSB/Judder. The correct fix is a Triple Flush of the Transmission and Reprograming of the Transmission with more frequent transmission flushes than are recommended by the owners manual. NOT ALL VIN numbers are covered by the TSB for Judder and Honda pretends that not all Honda Pilots similarly equipped are affected by this dangerous condition. Instead the Honda dealership service department representatives identify the problem, admit it is a problem and then admit they know the solution and it is a known TSB, they then pretend some VIN are not included as if they are "safe" when they know that they are not "safe". NHTSA should investigate and force American Honda to recall or TSB all VIN for this Judder issue. It is unsafe and unsettling.

Vehicle brakes or collision warning comes on when roads are curved and traffic in oncoming lanes.

The vehicle experiences a persistent stutter/hesitation while driving, which is especially pronounced during acceleration from a stop or at low to moderate speeds. This condition occurs consistently during normal operation and is not a one-time or intermittent event. The hesitation creates a safety concern when accelerating from intersections, merging into traffic, or maintaining smooth vehicle speed. The vehicle feels as though power delivery is interrupted or unstable during acceleration. Multiple warning lights are present. Dealer diagnostics confirmed permanent communication-related fault codes, including CAN bus communication errors and camera/radar-related safety system failures. These fault codes return after clearing and coincide with the drivability hesitation. During inspection, a transmission fluid service was discussed; however, no transmission-specific fault codes were identified. The drivability hesitation has continued alongside the documented electronic and communication-related faults. The issue has been inspected and documented by a dealership. No crash, fire, or injury has occurred, but the condition remains unresolved and continues to affect drivability and safety-related systems.

The forward collision warning and automatic braking system are terrible and have been terrible since we purchased our Pilot new from a dealer. The warning lights and beep go off frequently when driving on highways and surface streets, in fact it’s nearly impossible to have an incident-free trip longer than 20-30 minutes. The automatic braking system has engaged many times, causing unexpected and sudden slowing of the vehicle, which has the potential to cause confusion, loss of control, or even a vehicular accident. Making matters worse, one cannot simply disengage the system permanently; it must be turned off each time the engine is started and requires holding a button down for several seconds.

Reverse camera is failing. Screen flickers badly and can’t safely see what’s behind the vehicle, low to the ground, when reversing.

The contact owns a 2019 Honda Pilot. The contact received notification of NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. In addition, a case was filed. The contact had not experienced a failure. Parts distribution disconnect.

The contact owns a 2019 Honda Pilot. The contact received notification of NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact stated while driving approximately 60 MPH, the accelerator pedal was depressed; however, the vehicle failed to respond as needed. The contact stated there was no warning light illuminated. The contact stated that the loss of motive power was intermittent but occurred at various speeds. The contact had not taken the vehicle to the dealer to be diagnosed or repaired. The failure mileage was approximately 105,000. Parts distribution disconnect.

The front camera has gone out on the Honda pilot, but inconsistently works. It will turn on while driving and turn off while the adaptive cruise control is on. The vehicle does not have a way to bypass the camera, so then there is consistently lights and alerts on. With not being able to bypass the camera features they will automatically come on or off while driving while the camera is not working properly. This vehicle was purchased in October of 2019, and has had camera issues since January 2024. The vehicle is not even 5 years old and has consistently had problems. The fuel injectors went out at 3 years, which I would not expect to go out, and from discussion with dealership there was an extended warranty for the same year Honda Odyessy, which was not extended for the Honda Pilot, but both vehicles have the same fuel injector system.

The idle stop cuts the engine when stopped at lights or stop signs or traffic slow downs but does not always start back up. Twice this month I have had to open the door and then press the ignition multiple times to get the car to start again. When this happens we also get an alert that there are other features being disabled. This was an issue last year and the dealer felt it was that we needed a new battery. So we replaced that and hadn't had issues until this month. It happened on the highway this weekend during a traffic slow down, and because we couldn't get going right away we almost caused an accident.

When vehicle comes to stop, auto stop/start feature turns off the vehicle when brake is pressed. When brake is released the engine does not start, the car goes into park or neutral and will not move until the vehicle is shut-off and restarted after a period of time. Time varies. Dealership is blaming after-market battery, stating vehicle auto idle stop/start feature requires Honda OEM battery with specific voltage. Incident occurred in January 2024, reported at 50K mile service and again in June 2024. With both incidents there were no warning lamps, messages that appeared. Honda stated they could not recreate the issue then worked with Master techs that stated it was a battery issue. Blaming it on our specific vehicle and did not inform us of investigation of thousands of claims with this specific issue. There has been an issue with multiple occurrences when auto stop/start is engaged when stopped at light then restarted the navigation system would go blank and error No Audio Connection or the apps will remain and the No audio connection error will be on top of screen and cannot turn on any of the apps such as radio, etc.

The contact owns a 2019 Honda Pilot. The contact stated that on several occasions while in reverse, the rear-view camera color was distorted and failed to display the image as intended. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was approximately 56,000.

I have the auto restart and the engine with shuts off normally when I come to a stop when I have the system engaged. The problems begin when I take my foot off the break expecting the engine to start up again. What happens inconsistently is that when I take my foot off the brake, the engine shuts off, shifts itself into Nuetral, and I have trouble getting the engine to start up again. A number of warning messages may show up on the center console as well. Things like, Collision Mitigation Braking System, Road Departure Mitigation, Brake System warnings start displaying. I can get the engine to start up again, but need to put into Park then start it. Also, I have noticed the car's collision mitigation system comes on when it restarts sometimes without actually turning off. When I disengage the system, which I do practically every time I drive the car now, everything works fine. The dealer didn't find anything when they ran a diagnostic, and keeps asking me to come in to run diagnostics,

With the lane departure warning- it alerts when the lane turning and when my blinker is on to change lanes. It does not alert when I change lanes without my blinker Lane keeping assistance does not do anything Engine idle shut off- when I am at a stop light and the engine turns off while idle, when I take my foot off the break the engine completely cuts off and the screen prompts me to shift into park. I the. Have to completely turn off my car and turn it back on. Sometimes it takes 30 seconds sometimes it take a minute or two to turn back on. This has happened at stop lights as well as on the freeway during stop and go traffic

See attached document for complaint

The 2019 Honda Pilot is receiving a Camera System Failure regarding the rear camera. The info screen shows a black screen where once the rear camera image was. I am putting myself, pedestrians, and other motorists at risk by not being able to have a clear view when driving the car in reverse. The Honda dealership confirmed the problem, telling me I needed to replace the camera and that this issue was NOT part of the current recall for this car regarding the rear camera. It has not been inspected by the manufacturer, police, insurance representatives, or others regarding my specific vehicle. There was no warning or anything prior to the camera system failing. It worked fine one day, then did not work again the next.

Several times the engine automatically shut down when I stopped in traffic, but then failed to re-start. Takes several minutes of messing with it before it will allow me to restart it. Of course there was angry traffic behind me waiting... *There is already an ongoing NHSTA investigation into this issue. NHTSA Action Number: PE22005

I was driving late at night and noticed that the headlights were not lighting the road. Upon inspection, I observed excessive amounts of moisture had accumulated on the inside of both headlight assemblies and was refracting the headlight beam resulting in extremely poor visibility placing myself and other drivers at risk for an accident and injury. It is likely that the moisture entered the headlight assemblies while I was driving in a severe thunderstorm the prior day. Much to my surprise, I learned that this is a known issue to Honda. Please see the attachment Service Bulletin number 23-024, titled “Moisture in the Headlights”. Upon review of the technical information from Honda, I learned that the cause of the moisture in the headlight is a broken seal that resulted from improper assembly of the vehicle. Please see the Service Bulletin for a technical explanation of the root cause and corrective action.

Vehicle would brake suddenly. Then shortly thereafter, the collision mitigation system error appeared on the dash. Honda dealership says the camera no longer works and the entire system needs to be replaced. The fact that the camera stopped working spontaneously is concerning.

My vehicle started experiencing issues with hesitation when driving it on the freeway as if it was placed into Neutral when accelerating. As instructed by my Service Bulletin Number 24-010 letter, I needed to take my vehicle to the dealership. I took my vehicle to the Hendrick Honda dealership located at 14201 Richmond Hwy Woodbridge, VA 2219. They are trying to tell me that the recall is an extended warranty and they won't do anything unless the fuel pump goes out or they do a diagnostic that gives them a code that says there is an issue with the fuel pump module. The letter clearly states this is a recall and NOT an extended warranty issue. This incident occurred on [XXX] 2024. I want to make this response known to you guys because if I am being told this others are too. This recall is a safety issue, which can cause our vehicle to lose complete power! If I am experiencing issues as stated with this vehicle this is a concern. I won't be taking my vehicle back to that location, but I want to make sure that this issue is clarified and that their response is being addressed. Thank you for your time. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Backup camera shows purple and green. Hard to see to backup car. Very dangerous using it.

The back up camera is no longer working, i see online lots of reports. Hoping enough reports to issue a recall, the fix is over $800

The contact owns a 2019 Honda Pilot. The contact stated that while reversing, the backup camera malfunctioned and failed to display an image. During the failure, the message "No Connectivity" was displayed. The cause of the failure was not yet determined. The local dealer was notified of the failure. The manufacturer was not contacted. The failure mileage was 85,000.

My rear view camera has started malfunctioning. Just yesterday weird colors came on the screen when i was trying to back up and i cant see anything. the dealer said it wasn't covered and that it would cost me 600$ to replace the cameras

The contact owns a 2019 Honda Pilot. The contact received notification of NHTSA Campaign Number: 23V431000 (Back Over Prevention) however, the contact was concerned the replacement of the rear-view camera was not included in the recall. The contact stated that while attempting to park, there was an abnormal sound followed by the rear camera failing to operate as needed. The vehicle was taken to the dealer for an update; however, the failure persisted. The vehicle was not repaired. The manufacturer was made aware of the failure and referred the contact to the NHTSA Hotline. The failure mileage was approximately 28,000.

The MOST communication cable connector recall causes the rear view camera to die early due to excess electrical noise going through the wire. There are many reports of the rear view cameras dying quickly due to the electrical issue of the MOST cable. The recall needs to cover the camera as well as the cable connectors, as they suffer damage as a result of the poor connection. My camera is still broken after the recall work was completed.

The contact owns a 2019 Honda Pilot. The contact received notification of NHTSA Campaign Number: 23V858000 (Fuel system, Gasoline); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. Parts distribution disconnect.

The contact owns a 2019 Honda Pilot. The contact received notification of NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline) however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

The contact owns a 2019 Honda Pilot. The contact received notification of NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline) however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

The fuel Pump has been stalling and acting out since 2022 and received Recall "NHTSA Number: 23V-858 on February 2024. We call Tampa Honda at 813-935-8585 to schedule a recall repair. Tampa Honda informed us that they don't have parts to replace the Fuel Pump. We then, 60 days after February 2024, received a second recall letter, "NHTSA Recall Number: 23V-858 today 18 MAY 2024 and called Tampa Honda for the second time to schedule a recall repair of the Fuel Pump. For the second time, Tampa Honda customer service told us that they don't have parts for the replacement. We informed them that the recall issue ( Stalling and Engine hesitation while driving )with our Honda Pilot 2019 is persistent and that we are concerned about the vehicle's safety.

1ST OCCURENCE: 45000 miles on vehicle. I was exiting a busy ramp from [XXX] to Fort Oglethorpe, Ga and the Idle stop caused the engine to stall and not re-engage upon lifting the break. I was almost hit from the rear. The vehicle had power but would not restart. I had to wait for it to shut itself down and get it to restart. 2ND OCCURENCE: 62000 miles on vehicle. Almost a year and a half from the first occurrence-I was on a very busy [XXX] and came to stop at a red light. AGAIN, the idle stop caused the engine to stall and not restart. The light turned green, and I immediately turned my flashers on. I had a child in the backseat. Cars still began honking and going around us, leaving us to potentially get smashed from behind on a road that many people travel at 55mph plus! Two nice people stopped and were going to try and push us out of the road. The vehicle would not remain in neutral and allow itself to be rolled. It automatically throws itself back into park. It eventually shut all the way down and was able to be restarted. I no longer feel safe driving my children in the vehicle as this is a HUGE safety concern for busy areas and intersections. This feature can be disengaged with a button but has to be done every time the car is re-started, this button can also easily be pushed at ANY time by accident and the feature would re-engage. Honda STILL has NO remedy to permanently disengage this feature. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Recall 23v-858 it has been longer than 6 month on a wait list and was told it will be 6 months or more for completion.

The contact owns a 2019 Honda Pilot. The contact received notification of NHTSA Campaign Number: 21V215000 (Fuel System, Gasoline); however, the part to do the recall repair was not yet available. The contact stated while driving at various speeds, the vehicle shuddered significantly and stalled. Several unknown warning lights were illuminated. The contact was able to pull to the side of the road. The vehicle was able to restart; however, the failure recurred several times while driving. The vehicle was taken to the dealer, where it was diagnosed that the fuel pump had failed and needed to be replaced; however, the part was not available. The contact stated that the failure had progressively worsened while driving. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure and a case was opened; however, no further assistance was provided. The failure mileage was approximately 125,000. Parts distribution disconnect.

rough idling and performance issues.

Auto start stop feature did not restart engine after I stopped in traffic ahead of me on [XXX] in New Hyde Park. This has happened twice to me and a few times to my wife although she did not report them through this site. All this is after I had reported earlier the same incidents and Honda diagnosed it to the battery needing replacement after 2 years. There is a problem with this feature and NHTSA SHOULD ACT. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The backup camera became distorted and pixelated. Confirmed by the dealership. No warnings or symptoms prior to the issue initiating. Dealership confirmed it to be a faulty camera. Multiple reports of the same issues online: [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Radar and multi purpose camera simultaneously failed. Dash lights came on indicating that auto high beams, lane keep assist, forward collision, adaptive cruise control, and braking system where not working properly. I think my safety and the safety of others where compromised with these systems not working.

Auto idle doesn't always restart. Latest incident, I was stopped at a busy intersection. It failed to restart when I lifted my foot. Caused my car to become inoperable, pretty much every light came on, radio stopped. Had to put it in park, turn off the car, and restart it. There were cars coming close to hitting me.

Fuel injector is causing AWD error. No longer able to use the auto start on vehicle. Sometimes vehicle will not start. Unsure if that was due to the fuel pump recall either. Fuel pump has been replaced. Check engine light is still on and last time we had it checked it was due to fuel injector. The fuel injector was part of a recall for the year and model of our car but Was told our VIN was not part of the recall.

Honda radar or multi purpose camera failed. Is available for inspection. Turns off extra safety features such as acc, lkas, lane departure system and cbms. Makes it more dangerous without said system. Unknown. Unknown. There were quite a bit of warning lamps, cbms problem, lkas problem, acc problem, auto high beam problem and more. They first appeared April 2024.

While driving on very straight and non-rolling hills the large red words BRAKE will appear on the dash, the brakes will start pulsing and slightly shaking for a few seconds when there is very minimal on-coming traffic. The above has happened several times and first occurred several years ago and at different mileages and different roads

All electrical systems failed at once due to a malfunction in the front camera-sudden failure with no damage to the vehicle physically. Honda refuses to fix or honor the issue. A recall should be required due to the vast amounts of complaints on the same issues. This should not be a financial responsibility on the owner.

The picture from the back-up camera, as displayed in the infotainment center, has become grossly colorful and requires extreme scrutiny to determine specific shapes, rendering it untrustworthy. This happens every time the car is put in reverse. The car gave no warning that there was any issue. It has not yet been inspected by anyone other than myself. I did do a reset of the infotainment system, but that did not fix the problem. This will make visibility more difficult when backing out of my driveway, into parking spaces, etc.

Operating vehicle on Interstate. After pulling onto off ramp engine shut off completely during application of brakes. This has happened twice in hot (above 90 degrees) conditions. Car restarted after multiple attempts. I was in danger of being rear ended. No warning lights, no I dictations there was a problem. Dealer cannot reproduce the problem, no solution offered.

Failure to restart after a stop at a stop light. Happens very often and sometimes I have to be jumped off to get it to restart. This is a very dangerous situation. It has occurred when I have been on a major highway in heavy traffic. One time it happened at night and it drained my battery to the point of my headlights not working. A highway patrol came and rescued me and jumped it to restart. I had a new battery when all this happened. This has been happening constantly for the last year and a half.

LED headlight has been collecting condensation, presumed by mechanic to be from improper venting of the headlight. Possibly related to Honda technical service bulletin regarding hood positioning keeping headlights from venting properly. The chronic moisture caused the headlight to fail and stop working while driving at night, without warning. This caused a sudden impairment to visibility, creating a safety risk for those in the vehicle and others in the road.

The rear back up cameras are all showing purple, green and yellow on the display. The dealers have told others with this issue that it is not covered under warranty. There are many cars with this problem. This happened very randomly.

Unknown. There is a popping and static sound coming from the speakers. Also, the check turner or radio is not available. A notification will be displayed on the screen when the vehicle hits a bump in the road, or the street is not smooth.

Rear camera (74810-TG7-A41) view is distorted, shows green, red, purple among others, unable to determine any images. Back over can easily occur as view is useless.Car currently has 26,101 miles, this first started around 22,000 miles.