2021 Honda Pilot Complaint Log

The contact owns a 2021 Honda Pilot. The contact stated that while the vehicle was parked and occupied, while attempting to start the vehicle, the air bag warning light illuminated. The contact stated that the SRS air bag system failure message was displayed. The vehicle was taken to a dealer and the contact was informed that the SRS control unit and weight sensor needed to be replaced. The vehicle was not repaired. The contact referenced NHTSA Campaign Number: 24V064000 (Air Bags); however, the VIN was not included. The manufacturer was notified of the failure but offered no assistance. The contact was referred to the NHTSA Hotline for assistance. The failure mileage was 41,000.

The camera in the windshield used for collision mitigation, cruise control, lane keep assist, auto high beams, etc. has been found to have gone bad and need replaced by the Honda service center near me. The dashboard indicates all of these issues and disables the use of these safety features. The cost to repair is $1900 which includes camera, installation, and calibration.

My wife was driving the family down the highway I was a passenger. While we were traveling approximately 70mph down a 4 lane highway there was a loud clunk with a consistent knock and an immediate loss of power. I was able to help navigate her to safety on an off ramp so that my family would be safely off the road. The vehicle was towed to the Honda dealer where it is currently under warranty. The mechanics at the dealership have confirmed a spun bearing on piston number 3 and the motor will need to be replaced. There were zero warning lights and and no notification from any sensors with an OBD tool. Honda America is only willing to replace the motor with a salvaged motor. Unfortunately the VIN from the car with the salvaged motor will not match my current VIN, so if there is an active recall on the engine like on the previous year pilots that are VIN specific, I will not be covered and Honda will have replaced my engine with a known faulty one. I nor should and other family have to take the risk of receiving faulty salvaged Honda parts while still under factory warranty. The attached file is the last service records that are available for the salvaged engine and as you can see there is a noted vibration at the front in as well. Honda refuses to send the information from the salvage yard detailing the engine information including current mileage and the date the motor was pulled from the salvaged vehicle.

While driving the screen with the Speedometer and essential information goes blank for a few seconds.

The car randomly fails to start up again after stopping it during an auto start auto stop cycle.

While stopped on a red light the auto idle engine restart was engaged, when I released my brakes the vehicle did not restart and went into neutral stalling the vehicle..

The collision mitigation braking system problem, adaptive cruise control problem, lane keeping assist problem, road departure mitigation system problem and auto high-beam problem. All these are keep showing on my dashboard.

The car on multiple occasions (4 separate incidents) after stopping at a red light or stop sign and the auto stop system stopped the engine, once the brake pressure is released, the car would auto start then immediately shift into neutral and completely shut off (engine, electrical, etc). Driver would have to coast/stop at side of road and turn car off and on again. In 2 of the incidents, this happened on a two lane road and completely blocked traffic until the driver could figure out what was happening and restart the car.

It is a horrible system that makes driving with it on more unsafe. It never knows where the lanes actually are and makes adjustments that take you out of the lane all the time. It's unusable and unsafe

All safety/collision prevention systems related to camera have become inoperative. Vehicle will not lane keep assist, emergency brake, or notify of possible collisions. Problem occurs every time vehicle is turned on

After having recall work done on the vehicle, the recalled driver side mirror is now not able to be to view roadway safely. The mirror is projecting duplicate images in a single lane and is impossible to view out of. In the photo you can see how the newly installed Honda side mirror is distorted.

The auto idle-stop feature in my Honda Pilot prevented from starting the engine again. It is available for inspection upon request. I was at the stop light with the idle-stop feature enabled and when it was time for me to start driving again, the car would not start. The car turned off completely and a lot of the lights including the battery light turned on and a message stating to bring the key fob close to the start button came on. The battery has been changed within a year since I mentioned this problem to the dealership when I brought it in for an oil change. They determined that they had to change the battery. Clearly this did not solve the issue. When this happened today, I was driving on [XXX] which is a highway with a lot of traffic. Since I was unable to move forward, I backed up the traffic coming behind me. The problem has not been produced or confirmed by the dealer since this happened today. The component has not been inspected by the manufacturer even though I have brought it up to their attention, police, or insurance representatives. No warning lamps, messages or other symptoms of the problem prior to the failure have appeared. This is the first time that the car has completely failed to re-start. In the past, it has struggled to start, but it makes it happen. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Infotainment system doesn't work, including maps, and backup camera. I have read this is a common problem, but Honda isn't doing anything about it.

The side curtain airbags deployed while I was sitting in the passenger's side of the car looking into the glove compartment for about ten minutes with the car being completely off and parked in the driveway. The Ignition was off and there was glitching and clicking sounds seconds before the airbags deployed. This could have happened at any point while driving on the street or the freeway. It could have caused an accident and could have killed me if it happened elsewhere. It could have been the passenger's side airbag that deployed and I could have been seriously injured. This incident happened on a Sunday, so I had the car towed to Honda the following day. Honda's response after investigating: "We contacted American Honda Technical Support. Our American Honda District Rep informed us to have the customer contact her insurance provider for repairs." Aside from this official response, I was told that they investigated what they could and found no reason as to why the airbags would have deployed. I was told I had two options. Pay for repair with them or report it to the insurance. I stated that the release of the vehicle was a liability if I decided to not pay for repairs with Honda. After some dialogue, they helped with a loaner car and did not release the car to me. There were no warning lights or messages on the dash whatsoever. About a month prior to this incident, the car started alarming randomly. The random alarming would stop when disconnecting the hood latch sensor. I took the car in for a diagnosis and Honda reported that the cause of the alarm was the keyless access unit. The car (screen and dash) would still glitch after the hood latch sensor was disconnected. My hope is that Honda & American Honda admit responsibility & provide a solution not only for me but for all Honda Pilot owners that may be in danger. Investigating should be a priority, but even if repairs are done to my vehicle, I no longer feel safe driving a my vehicle.

The contact owns a 2021 Honda Pilot. The contact received notification of NHTSA Campaign Number: 24V064000 (AIR BAGS); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

Multiple safety features are failing on this 2021 Honda Pilot. At startup, I get the following errors: Collision Mitigation System Problem, Road Departure Mitigation System Problem, Adaptive Cruise Control Problem, Lane Keeping Assist Problem. Dealership says it is an infotainment system problem and it will cost about $1,200.

The contact owns a 2021 Honda Pilot. The contact received notification of NHTSA Campaign Number: 24V064000 (AIR BAGS); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

I was stopped at a red light and my engine stopped like normal but then when light turned green and i attempted to accelerate the engine never turned back on. I had to put the car in park. Shut down the vehicle and then attempted to start the car again. It took a few time before I was able to start up the vehicle. This has happened multiple times and initially I thought I may have done something but then as it became more frequent, I started paying closer attention to the stop-start of the engine and came to the realization that it is not the way I was operating but more or less an issue with the engine.

On multiple occasions after being stopped at a red light and the engine turns off it failed to restart. After shutting the car completely off and attempting to restart after a few tries it was able to restart however this is an ongoing issue.

The engine fails to restart at times after the auto engine idle cuts the engine off when stopped. The previous recall has been completed. When I returned my vehicle to the dealership to have it checked again because the same issue continued to occur, I was told the battery needed to be replaced. I have since replaced the battery with a Honda battery from the dealership yet the issue still occurs. It seems to be worse in cold weather.

Engines sometimes fails to start again after being turned off briefly. Will have so turn off all electrical and push button to start multiple times before it engine starts again

This issue has to do with the Auto Engine Idle Shut Off feature. While the issue does not happen all the time, but when it starts to happen, I have to turn the Auto Engine Idle Shut Off feature off. I have not found a way to reproduce the issue on demand, which is why I have not taken the vehicle into Honda. It would be a waste of time and money. I bought the vehicle used and the battery was new when we bought it. The first time it happened, we were traveling to the beach. We had already driven about 1.5 hours on the interstate without stopping and then we got into a lot of stop and go traffic due to an accident. The Engine would cut off like normal after coming to a complete stop and having my foot on the break. When I took my foot off of the break, the engine sounded like the vehicle was trying to start, but was sluggish. It sounded like it was a bad battery issue. I had to place the vehicle in park, then press the start/stop button to turn the vehicle off with my foot on the brake, then press the start/stop button to start the vehicle. The vehicle did not have any issues starting. After a few times of this, I replaced the battery even though Advanced Auto Parts said it tested fine. I did not have the issue for 4 or 5 months after that. Then it started happening on occasion again. I have taken it back to Advanced Auto Parts and the battery tested fine. Another scenario was just today where I had been driving for about an hour on the interstate. I got off the interstate and shortly after getting off the interstate I was stopped at traffic light. The Auto Engine Idle Shut Off feature activated. When the light turned green, I took my foot off the brake and the vehicle would not even attempt to start and the shifter changed to neutral automatically. I tried to start the car and it would not even start. I had to put the vehicle into Park, then I was able to start the vehicle without any issues. I plan to take the vehicle in to test the battery, but have not yet.

I have had numerous issues with the car stalling while in idle- it will shut off but still display all the warning lights on the dash. It would require the car engine to be restarted. Has happened at stop signs, stop lights, carpool lights. This has happened at least 10 times over 3.5 years. Last week I had a similar issue but this time it was much scarier- it did that same shut off but completely shut off the engine. All systems were black and the start button did not trigger a response for at least a minute. Once it finally restarted it displayed a “lost power” message on the screen. More similar issues to report.

After contacting the dealer several times, I’ve been told the parts for the recall are unavailable and it has been more than 6 months. The recall is over air bags that may not deploy correctly. Additionally, the electrical panel is periodically going out, the electrical on the seat isn’t working, and the car charger isn’t working. Finally, the car hesitates when going from reverse to drive. It won’t go and then I have to press the accelerator hard and then the car jumps. This is after I’ve had the radio fixed for incessant crackling from a different recall. The car seems unsafe.

my vehicle had died on the road, i had it towed to the local independent shop that does most of my repairs needed on our vehicles, it was diagnosed with a fuel pump issue, the shop checked for recalls on our 2021 Honda pilot and showed no recalls, i had them replace the fuel pump and repaired the issue, i kept possession of the old fuel pump and when i got the car home and started looking into the issues we were having, i found that there was a fuel pump recall on certain 2021 Honda pilots but our vin # was not listed in that recall, i searched the NHTSA web site and found the recall report on the fuel pumps that were affected and showed all the part numbers associated with that recall, (part 573 safety recall report 23V-858) the fuel pump that was in our Honda had one of the recalled fuel pumps in it,(part #17708-Tz5-A11-M1). Honda will not help with this issue because our vin# was not listed or included in the recall. not sure what the next step is other than filing a complaint here.

Size of tires: 245/59 R 20, 102H DOT serial #: [XXX] The 2021 Honda Pilot came equipped with the tires in this discussion. At 30,000 mile check up at dealership, we were informed the 3 tires with this DOT number had “dry rot” and needed replacing. A fourth tire with a different number is in excellent shape. These tires are NOT on a recall list. Many of the Continental tires of this type have been recalled. Obviously since 3/4 tires are falling apart, it is not environmental or from road conditions or driving. These tires should be included in a recall. They are not safe and should last much longer than 30,000 miles of wear. We are going to have to replace them as soon as possible so they are not available for inspection. If they had failed, we could have crashed. There were no warning messages or lamps. I noticed they looked odd but it was just confirmed last week during the service visit that they had “dry rot” and needed replacing. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Autostart failed several times then starter ultimately failed. Taken to dealer and repaired at my cost.

I purchased my vehicle approximately 8 months ago, and recently all of the warning lights on my dashboard began coming on randomly while driving. I immediately brought the vehicle back to the dealership where I purchased it. At that visit, I was told the cause was unknown and that it might possibly be related to the battery. Unsatisfied with that explanation, I took the car to a second authorized dealership for another opinion. After inspection, I was advised that there was nothing wrong with the battery and no clear cause was identified for the warning lights. Despite taking the car to two dealerships, I have received no resolution or effective support. The issue remains ongoing, and I am now left uncertain about the reliability of my vehicle. Warning lights are designed to alert drivers to serious problems, and when they come on without explanation, it creates a very real safety concern. I do not know if my car is safe to drive. My concern is heightened by the fact that I have since learned this vehicle model has been subject to a recall in the past for the same issue. This raises the possibility that my car may be experiencing a known defect that was not properly resolved. As a consumer and driver, I should not be left to guess about the safety of my vehicle, especially when a documented recall exists. I am formally requesting immediate assistance: a complete inspection by a qualified technician, confirmation of whether my car is covered by any recall, and repair of the defect at no cost if it is recall-related. I also request written documentation of findings and assurance that my vehicle is safe to operate. At this point, I feel I have not been provided with adequate support or resolution. I am extremely concerned for my safety and believe this matter requires urgent attention.

The sensors stopped working when the infotainment screen went out. It goes out all the time. Honda knows of this issue but does nothing to repair.

None of the safety sensors were working.

screen stopped working suddenly. will randomly flash bright blue or a gray static, then go back to black.

I would like to present an issue with the third row seat headrest in my 2021 Honda Pilot. After stowing the third row seat to utilize the rear storage area the third row driver side head rest on the seat would not return to the upright position. After a few attempts to fold the seat/reset the position of the seat and still the headrest not folding up - took to dealership and upon their inspection determined the seat folding mechanism (which also folds the headrest) needed to be replaced. This was not covered by the factory warranty nor the extended warranty company which the dealership uses. As such, the mechanism needed to be replaced by the dealership (the third row in my vehicle is used everyday for occupants).

Audio and backup camera panel popping noise and disconnects whole panel causing it to go black , which includes the backup camera. Extreme safety issue with no backup camera .

While driving at freeway speed the gauge cluster including speedometer, gear selection, and navigation system shut off. The speedometer area was blank and the navigation screen said "network connection lost" No MOST network. It began to come back on a minute or 2 later. The MOST cable recall work has been done.

Popping sounds through speakers and then infotainment screen goes black. No camera no sensors. Nothing.

Brake system light on, Adaptive Cruise Control problem and Road Departure mitigation system problem error messages. Brakes light turn on randomly, even when car is off. This intermittently causes issues with acceleration pedal not responding while driving as well as being able to start vehicle without depressing brake pedal which is a major danger if kids are inside and pushes the button. Unable to accelerate when needed also causes problem that can lead to a crash.

On two occasions my car has stalled out and would not start. The engine turns over but it seems to not be getting fuel. There is still a quarter of a tank of gas in the car. After adding additional fuel and clearing the code P0087. The car runs. I brought the car to the dealership but they said there were no codes and there is nothing they can do. There are recalls for fuel related problems on Honda Pilots 2015-2020 this was issued 12/17/2023. There was a more recent recall on Honda Pilots 2022-2025 for fuel related problems on 1/22/2025. My Pilot is a 2021 the only Pilot not recalled in the past 10 years for fuel related issues. Please recall the 2021 Pilot. I tried reaching out to American Honda and they were no help. They told me they do the recalls and to reach out to you. Please help I am afraid the car will stall out at high speeds and cause harm to me and my family

Our vehicle continues to randomly turn off and not go while driving. Whenever the idle start/stop is engaged, the vehicle will randomly not restart when traffic is moving. When this occurs you must completely turn off the vehicle, wait a few seconds, restart the vehicle, wait a few seconds, then attempt to place back into drive before being able to move. We have been having this same issue many times now. We have taken our vehicle in to the dealer service department multiple times with this issue. We have replaced the battery ($400) and it still happens. They act like they have never heard of this happening to anyone before and we must be "making it up". They then proceed to tell us that we need to let it keep happening until it is much more common. Then bring it back in again so they can see it happen. I complained to Honda USA with the same story, being that it keeps happening over and over, and they gave us the same answer..."wait until it happens so the mechanic can see it" as if it has never happened to anyone else before. This is going to end up causing people serious harm or worse. Honda is obviously trying to play down the issue to avoid cost at the expense of consumers.

Infotainment screen goes blank all the time. Nothing at all on the screen including back up camera. Now it is causing the other sensors not to work so you don't know if you are close to hitting something. Honda has had this issue now for years.

The infotainment screen was black and not working at all so no back up camera. Also all the sensors warning you that you are getting to close to hitting something stopped working.

While driving the CMBS (crash mitigation braking system) turns on at random timed intervals causing sudden breaking and jerking of the steering wheel towards center. This causes severe safety issues including increasing the chances of a wreck due to wheel jerk movements during turning and sudden breaking. The CMBS error message pops up on the touchscreen and during the episodes of sudden onset the entire digital display both on the gage cluster and entertainment center go black and an audible clicking is heard in the steering column.

Infotainment system is crackling through the speakers and then the whole screen goes black and nothing works including the back up camera.

Center infotainment system screen shorts out and goes dark. Back up camera will not work and it is unsafe to back up as you can't see below the rear window.

The infotainment system has some major wiring issues that cause the screen to go black and disconnect which then renders the back up camera useless. There is a potential class action lawsuit over this issue. Lots of Honda Pilot owners have this same issue.

So on Oct 25, 2024 I took my car to get an oil change at the moss bros Honda dealership. I always get all maintenance done there. Then a week later on Nov 3, 2024 my suv pilot broke down on the freeway it just started jerking and the screen kept glitching then right after the engine light went on. I was not aware of any signs for it to happen but Luckily there was a cop and a tow truck close by because who knows what would have happened. After that I took to the dealership on Tuesday and they inspected it then they come and tell me that my engine is done. So they were trying to charge me $8792 for a used engine. I just think is so weird that how everything happened knowing that is a semi new car and I been taking care of the maintenance so for this to happen I find it sketchy.

Upon startup, LKAS, ACC, FCW and brake lights are illuminated and the corresponding systems are non-functional. This failed with less than 50k miles and the car was ~3 years old. This is making the car less safe to drive because some of the safety systems are non functional. The basic cruise control also does not work.

Multiple safety features are failing on this 2021 Honda Pilot. At startup, I get the following errors: Collision Mitigation System Problem, Road Departure Mitigation System Problem, Adaptive Cruise Control Problem, Lane Keeping Assist Problem. Dealership says the camera inside the vehicle needs to be replaced and it will cost $1,800. It looks like many people with similar models are encountering this problem with very young vehicles.

When shifting from reverse into drive, there is a 5-10 second hesitation. I push the gas and the car does not go. It will eventually accelerate at a very high speed. Does not happen every time, but often enough to be very dangerous.

as i approached a red light and hit the brake - the car went into auto idle. however this time, the car shut off completely. i was able to turn it back on but then it happened again when i hit the brakes again.

Auto start-stop system failed. The car completely shutoff when the engine idle was engaged in the middle of traffic.