2024 Honda Prologue Complaint Log

See attached document for complaint.

When backing up randomly puts emergency brake on. In return you get whiplash. The car will then not move forward or back have to shut it off. It takes about 3 times for it to work again. The wipes with rain sensing on come on when hardly any rain but pouring and never turn on. The ev does not hold a charge for highway. Trip was 154 I had 280 on charge dies at 145.

Service high voltage error keeps coming on. Have had it serviced by the dealer multiple times. Seems to be a common error with all Honda prologues but Honda has yet to address the problem.

When I apply my indicator in one direction and begin my turn, the indicator automatically turns off at a certain point. Immediately afterwards, the OPPOSITE indicator automatically flashes about three times. This happens about half of the time I’m making a basic 90 degree turn. It has happened regularly since I purchased the car in December of last year. It is a safety issue since the people behind me think I am making a quick left after making a right or vice versa. It seems to be an issue with GM models, and this is a GM build.

When I, Turn, The Wells Makes, a loud noise the other day appear in the dash brake pedal unavailable and also the air conditioning turns on and off by self

Turn signal switch actuator. When engaging in a right turn with the signal on, the turn signal switch will attempt to auto-reset into position where it will regularly engage the left-turn signal 3-blink indication for a lane change. The issue does not occur with every singly turn, but with enough regularity for it to be a very common occurrence on every drive the vehicle takes. On our most recent drive, of approximately 4 miles, the issue occurred 3 times, which was 75% of the right turns made on that trip. Brought the vehicle in for testing and fixes, and was given a loaner vehicle of the same model. Loaner vehicle shares the same exact problem when making right turns. This is a safety issue that should demand a recall, as it is an important safety system to alert other drivers on the road of your intentions. When finishing a right turn and the left signal engages on its own, it can trigger other people to believe you are making a new turn and may confuse them with your intentions on driving, or can occasionally trigger other people to think we are making a left turn when we are not intending to turn at all and they may pull out into the street, and there is no way to cancel the blinks as they are happening. Upon further research, this is a very widespread issue affecting potentially hundreds of thousands of people. When bringing it in for service, it's frequently regarded as a "car quirk" or a characteristic but that is unacceptable as this is a serious safety issue with the car as it is the only communicating factor you have with other drivers on the road.

I get a clicking sound everytime I make a right or left turn. The clicking sound has gotten worse since I bought the vehicle new in December 2024. The clicking sound is very loud when I make right or left turns.

Clicking noise when turning left. Suspect CV joint as it is a common issue.

Clicking nose from axles when making hard left or right turns. Took to dealer and it took 2 visits to repair. Driver’s door window leaks when it rains or I go thru a car wash. My left shoulder gets dripped on. My car now has 7,500 miles. Both of these issues were present from day 1.

Suspension or steering system makes an awful clicking noise when turning left or right.

During my experience with the 2024 Honda Prologue, I have encountered several significant issues related to the vehicle's starter system. Notably, while reversing, the car intermittently engages the brakes as if it detects an obstacle behind it. Additionally, while driving, the vehicle occasionally applies the brakes unexpectedly, presuming that a collision is imminent. Furthermore, I observed a rapid decline in battery power, accompanied by error messages on the dashboard indicating "Service Soon" and "Service High Voltage System.” After consulting with a service center, I was informed that no issues were detected with the vehicle. However, I am presently receiving persistent error notifications stating "Service High Voltage System" and "Reduced Acceleration Drive with Care." In addition, the air conditioning system has ceased to function, and I have been unable to charge the vehicle effectively. Each attempt to charge concludes with the message indicating that charging is complete, yet the battery remains at a static level of 91%. These issues present serious concerns regarding vehicle safety. The unpredictability of the braking system could potentially lead to an accident, while a sudden failure of the battery during travel could leave me stranded, endangering myself and others. These examples represent just a portion of the various complications I have experienced, highlighting a significant safety risk associated with this vehicle.

Honda Prologue 2024 AWD with 2300 miles driven. The display indicates "Service Safety Restraint System" The dealer tells me the code is for the driver side curtain airbag which the repair is not under warranty. VIN# [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Hears creaking sound when turning in low speed. Only 1000 miles on the vehicle. The charging door indicator won’t go off. Keep popping up during driving, blocking the meter screen.

I hear a loud clicking sound when I turn the steering wheel at low speeds. The sounds has gotten loud over time. I fear that the steering might not work when I need it the most, i.e when making a quick turn from stop. I have reported this to Great Lakes Honda west dealership in Elyria, Ohio and have an appointment with them today.

The car makes a ticking noise when turning the wheel. It originally only happened when making left turns but recently it has started making the noise when making right turns as well.

HONDALINK app does not operate as intended, restricting access to vehicle door unlock, safety warnings/alerts or tire safety information or roadside assistance during incidents.

Cv drive shaft worn out left and right my car mileage is only 3000 the dealership already fix the issue but I'm in doubt it will worn out again.

When I put the car in reverse the automatic emergency braking system engages multiple times. Though there are on abstracts on the path. I have to constantly keep pressing the parking brake multiple times in order to get out of my driveway in the morning and afternoon. This is a constant occurrence weather there it is raining or not raining.

When I was taking my Prologue in reverse and will slam on the brakes even when there is nothing behind me. It happens frequently nothing behind me. As others have reported here and elsewhere online, my Prologue emergency braking/collision detection system repeatedly activates when there is no danger of a collision. Backing out of my driveway I can expect that 40% of the time the car will slam on the brakes for no reason and apply the parking brake, which I then have to disengage manually to continue backing out.

Driving in the express lanes south of Atlanta in the rain, the vehicle's Automatic Emergency Braking system activated for no reason. There were no other vehicles around, and we were on a straightaway. It was such an abrupt deceleration that if another vehicle had been tailgating me, they probably would have run into me.

During a storm when backing up out of parking spot the prologue did an emergency breaking procedure , engaging the parking break. (There was no one behind me or anything in the way) and left me stuck in the middle of the street until I could figure out what happened. I had to manually release the parking brake and as I did that, I then almost ran into someone that was trying to go around me while I was a full stop. Since this happened randomly, I was not fully sure what was going on . This creates a huge safety hazard when there is no reason for it. There are many reports of this in forums that say just turn it to warning only mode, which then removes a safety feature that 1, was paid for and 2 could actually prevent a accident

The contact owns a 2024 Honda Prologue. The contact stated that while driving at various speeds, there was an abnormal clicking sound coming from the steering wheel. There was no warning light illuminated. The contact stated that the failure mostly occurred while turning the steering wheel to the left. The contact also stated that the failure occurred after driving for an extended period. The vehicle was not diagnosed or repaired. Neither the dealer nor the manufacturer was notified of the failure. The failure mileage was approximately 3,000.

While driving to work both digital screens turned off, I have no data, no speedometer, nothing. I pulled over and turned off the car and it did not reset nor come back on.

Crawling in traffic at low speed 5-10 miles per hour when the auto emergency brake initiated a complete hard stop for no reason. I was not in danger of hitting the car in front of me. Car braked so hard that I thought I had hit something.

Often after signaling and completing a right turn, the momentum of the turn signal stalk automatically returning to the off position carries it slightly past center, causing the left turn signal to flash 3 times. This can lead to confusion for other drivers. For example, when I am turning onto a multi-lane roadway, they may mistakenly believe that I intend to immediately merge into their lane and react defensively, disrupting traffic flow in potentially dangerous ways. This has not been inspected and confirmed yet by my dealer service department, but unfortunately seems to be a common complaint made by other Prologue drivers that I've conversed with. This issue has also been observed by Chevrolet Blazer EV owners as their vehicle utilizes identical turn signal stalk components.

While sitting idle at a traffic light, my forward collision notification beeped in spite of my Honda Prologue and the vehicle in front of me being completely still. Otherwise, no movement was taking place in front of my car. I captured this on camera during an incident when this occurred briefly. I would be happy for Honda to inspect this. I haven’t reported this to anyone else at this point. No other warning lights or messages indicated this could be a problem. This failure of my forward collision warning system has occurred about 50 times since purchasing this Prologue in late December of last year (over about 7,500 miles). At times, the beeping won’t stop unless I put the car in park. I learned the locations of the sensors behind the rear-view mirror and on the bumper. I cleaned the outer surfaces off to no effect.

Car has about 7k miles on it, the axles were changed about 3k miles ago, they are clicking and making bad noises again and will need to be replaced again. Also, AC motor went out when almost new, and it was replaced.

At approximately 6,000 miles the vehicle started making clicking noises when making a left turn, which then progressed to clicking when making left and right handed turns. I took the vehicle to the dealership and they stated it is a manufacturer defect and there is no recall at this time. When backing the vehicle up it slams the brakes on when there is no reason for it to. The vehicle has also slammed the brakes on when driving down the road and there has been no obstructions or obstacles.

There is a loud clicking sound coming from the front axle(s) while steering around corners. It began within 30 days of taking possession of the new vehicle in mid-April 2025 and has continued to this day, April 6, 2026 with 11k mileage on the car. Furthermore it has become progressively worse, whereby early on the steering had to be near the fully clocked left or right position, now it only has to be about 30% in either direction for the clicking to be audibly and vibrationally noticeable. Two Honda dealerships near Orlando FL have been informed of the issue as well as a case opened (and closed by Honda without my consent) Honda Auto Customer Service. No action has been taken to correct it. I am consistently advised it is a "known issue" and that the vehicle is "safe to drive". Long story short, Honda is well aware of the issue, but has completely failed to apprise its customer base of any pending solution. They are content to advise us to continue to operate the Prologue and suffer the issue. I've given Honda a year to correct it. I am now concerned to operate the vehicle for fear one or more of the front half shafts is going to come apart at speed.

I turned my car on and it made an extremely loud, dangerously loud, loudest noise you have ever heard loud, static noise. I turned it off and waited and turned it back on and same thing. I tried shifting it to drive, and the noise stopped. However, every time I did anything where the vehicle would make a noise, it would make a full-volume static blasting noise instead. It was not safe to drive and I am afraid it has permanently damaged my eardrums. This is a known issue (see links below) and needs to be fixed immediately. [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

I activate the right turn signal then turn right. When the turn is complete and the steering wheel straightens out, the right turn signal is automatically cancelled (as is normal). However, one out of about five times, after the right turn signal is automatically cancelled, the *left* turn signal activates for three blinks, as though it was momentarily pressed. The dealer was able to duplicate the problem, then "test drove another Prologue in stock, duplicated concern on known good Prologue." Then the dealer went on to conclude, "Characteristic of vehicle, no problem found." The service manager and the general manager at the dealer state that this is not a safety issue. I had let the dealer know, and it is in writing on the repair order, that a car coming in the opposite direction to me turned left in front of me thinking I was turning left (because my car's left blinker was on after I had just completed a right hand turn). I braked to avoid hitting this other car. I contacted American Honda and created a case number. A few days later the American Honda agent confirmed exactly what the dealer stated. First, that Honda does not consider this a safety issue and second, that it is characteristic of the vehicle and therefore no problem exists.

Persistence issues with warning indicators appearing and charging capabilities on vehicle being reduced from 80% to 27% or 25%, which is approximately 67 miles total, and charging capacity cannot be increased either on the app of the vehicle or directly through the vehicle. Warning indicators displayed include "Service Vehicle Soon" and "Service High Voltage System". Four light indicators appear, one yellow turtle symbol, two red battery looking symbols, and a red car symbol. Incident has occurred a total of 5 times within approximately a 50-day period. Dealership where vehicle was leased has attempted to fix the issue four times without any success, issue has now appeared a total of 5 times.

Driving very slowly with plenty of distance from me and the car in front of me, car's auto emergency braked HARD. Thought this was a one off but this happened it my other Prologue this week (we own 2) so I decided to report. Scary event that makes you think you hit something and could potentially cause whiplash

My 2024 Honda Prologue has numerous issues. First, the CV joints are making the clattering noises when turning right from a stop. Started at almost 8000 miles, more faintly, but now very noticeable. I noticed the left has now started making the same noises as well at 9000 miles on the odometer. Soon after purchase, the automatic braking/collision avoidance slammed on my brakes HARD while driving at highway speeds. Nothing was present in front of me, early morning and no cars around or I probably would have been rear ended for sure. I disabled the auto braking but the “BRAKE” alert comes on almost daily, with nothing there. Backing up did the same so I disabled it as well. Lastly, every time I use my turn signal to turn right and I bring the wheel back to center, it cancels out as it should but it then turns the left signal on for 3 blinks. Assuming the stalk is to strong or weak and goes back just far enough to indicate like I am going to turn or enter left. This can surly cause confusion to other drivers. The dealer stated Honda is aware of the CV noise but has no remedy at this time. For the other issues, they needed me to leave my car but had no loaner available. I will have to return there at another time as the loaners are “first come first served”.

Automatic braking is very sensitive, especially in the rain, and even more so when backing up in the rain. The unexpected braking happened to me at a rotary for no apparent reason, and numerous times in reverse. Service Vehicle Soon Light/(Propulsion System Failure) came on randomly at around 4000 miles. Within a day or so it turned off. Nothing with the car seemed to be effected. Then around 4500 symbol turned on again and has been on for a day or so. No notable issues.

Took my vehicle in for its first service. During the multi point inspection I was informed that my right front cv axle was defective and slinging grease everywhere. Covering the front brake caliper, rotor and pad in axel grease. I find it odd that this happened as I just had to have both front cv axels replaced 400 miles ago as the too were defective. This is a known issue with the Prologue and Honda refuses to fix it.

Vehicle drive shaft making a clicking sound at the CV joint when making a left hand turn. Problem started at 10,000 miles.

I purchased a brand-new car from Freeway Honda (1505 Auto Mall Dr, Santa Ana, CA 92705) in December 2024. Since then, I’ve been experiencing an issue where the car makes clicking noises when turning the steering wheel left or right. It appears to be related to the axles, and this is not normal for a new vehicle. This situation is becoming extremely frustrating, as I bought this car for comfort and peace of mind—not to feel unsafe or uncomfortable while driving.

Loud clicking or ratcheting sound coming from front suspension (ball joint/control arm/axel) that occurs when taking tight turns, left or right. Dealership said its not visibly broken after visual inspection, so there is no warranty coverage until Honda issues a formal recall or other directive.

Vehicle with purchase on April 15, 2025 pre own with only 5800 miles. Drove the car for less than 2 weeks on April 28,2025 a vehicle warning pop-up “ high voltage service error” I took it back to Honda dealership. A code U3620 came up. The code indicated a high voltage battery replacement needed. Currently ETA for the parts is not available.

When turning, there is a rapid knocking noise from the front end. Usually on left turns.

Anti-Braking System (ABS): The Anti-Braking System (ABS) malfunctioned, causing the car to unexpectedly slam on the brakes multiple times while backing up. This issue is likely related to a failure in the ABS sensors or control module. The component is available for inspection and was reported to the dealer. Transmission (Shifting into Neutral): The transmission failed by unexpectedly shifting into neutral while driving, preventing acceleration. This issue is likely related to a malfunction in the transmission control module (TCM) or related sensors. This component is available for inspection and was reported to the dealer. Anti-Braking System (ABS): This malfunction posed a significant safety risk. The car unexpectedly slamming on the brakes while backing out of the driveway onto the road causes a sudden stop, potentially leading to a collision with other vehicles as it takes several attempts of hitting the brakes or turning the emergency brake off to get the car to continue reversing out of the driveway. Transmission (Shifting into Neutral): This issue is extremely dangerous, especially on busy roads. When the vehicle unexpectedly shifted into neutral, I was unable to accelerate, which could have resulted in a dangerous situation if it had occurred on a highway or in heavy traffic, putting my family’s safety at risk. Both problems have been reported and inspected by the dealership but they were unable to reproduce the issues. I was told the auto braking system is performing as expected and is in the user manual and cannot be turned off which does not seem right. I have never driven a vehicle that cannot back out of a driveway without interruption. The Auto Braking System does display a message of "Rear Cross Traffic Auto Braking" when the brakes are initiated.

honda dealership replaced left front and right front axels for clinking noise less than two months ago but same issue. When you push acceleration pedal, it makes clinking noise. Honda service manager told me that they are replacing with same part number. They are not really fixing the problem but just put temporary bandage on the car. Please have honda manufacture to recall on front axels with updated part. Thank you

three codes telling me there is a issue - reduce acceleration drive with care - service vehicle soon - service high voltage system

On April 19, 2025, the "Engine/Battery Fault" warning light illuminated on my vehicle. At the time, the car had only 1,398 miles on the odometer and had been purchased just one month prior. Shortly after the warning appeared, I received a diagnostic report from OnStar indicating fault code U362A. The vehicle exhibited significantly reduced acceleration and limited charging capability. Concerned about the issue, I brought the car to the dealership where I purchased it for inspection and service. The dealership performed a reset of the main computer system, which cleared the warning light. However, I remain concerned about the reliability of the vehicle. If this issue were to occur again—especially while driving in a remote area—I could be left stranded without the ability to drive or charge the car. While the problem has not resurfaced since the reset, I am worried it may return unexpectedly, affecting my confidence in taking the vehicle on longer trips.

While traveling out of state, my 2024 Honda Prologue became nearly inoperable due to a system failure. The vehicle suddenly stopped accepting a charge at any public charging station and displayed multiple warning messages, including: “Service High Voltage System,” “Service Vehicle Soon,” and “Charging System Problem.” There were no prior symptoms or warning lights before this occurred. The messages appeared abruptly during a multi-hour drive home from a trip. I was able to reach the nearest Honda dealership safely, but I was forced to leave the vehicle there, far from home, because it was no longer able to charge and could not be driven further with confidence. The issue was confirmed by the dealership’s service department, who diagnosed the problem as a high-voltage battery failure requiring full battery replacement. The service team advised that repairs would take at least three weeks. I was not offered a loaner vehicle or transportation support, and I had to secure and pay for a rental vehicle just to return home. As a result, I currently have no reliable form of transportation, and Honda is not providing a rental or loaner vehicle during this extended warranty-covered repair. Furthermore, I was informed by Honda Financial Services that even if the vehicle remains out of service for over a month, I am still expected to continue making monthly lease payments on a car I cannot drive. This situation presents a serious safety and consumer protection concern, as the vehicle suffered a sudden loss of essential EV function without warning and left me stranded out of state.

I leased this car on March 2025 from the second day of having this car every time I make a sharp left or right turns it makes knocking noise, it seems like is something do with the CV joints. This issue seems to be affecting many of other prologue owners

GPS Navigation - The dashboard's Google GPS navigation has stopped functioning. OnStar System - The OnStar light remains red, indicating a potential issue with the system. CarPlay - offers to use Google Maps or Maps, however, when selecting Maps, the system returns the Google Maps. Safety Concerns - While the immediate safety risks may be minimal, the malfunctioning GPS can affect route planning, and the red OnStar light suggests potential issues with emergency communication services. I was utilizing the navigation system when it stopped working and I did get lost because the system stopped working and displayed where I had last charged my car. When I contacted Honda, I was given an appointment date/time. On the day of the appointment, Honda Service team was unsure why I was given a 5 PM appointment and did not provide assistance. I plan to go again this week to get assistance. There are numerous complaints on the forum with customers stating the same issue

I was driving through a parking lot when I received the following warning messages “Brake System Failure,” “Service Stabilitrac,” “auto hold unavailable,” “ Brake assist failure. Press hard to brake. Speed limited.” I then tried to pull over in the parking lot and vehicle was extremely difficult to stop. I had to use both legs on the brake. While sitting waiting on a tow truck, I received another warning message that stated “Service High Voltage System.”

Was driving down highway 280 north last night (April 12, 2025) near Palo Alto and both screens went black. Safety issues: 1) I was not able to gauge what speed I was going since both the instrument cluster and the center screen were blank. 2) The maps and navigation informing me of my trip were no longer available. 3) I could not hear any indication that the left / right turn signals were active when I attempted to turn after the screens went blank. There were no warnings, lamps, symptoms prior to the issue. Regarding the car multiple times did not result in the screen coming back. The screens did come back after leaving the cars turned off for 2 1/2 hours. On Friday morning I did update the Honda Prologue to the latest manufacture's software version using the car's built in software update feature.