2015 Hyundai Accent Brakes Problems

Around the middle of May 2024 I received a recall notice #23V651000. I made an appointment for approximately 2 weeks on June 5. When I arrived I was told the part was never ordered. Coconut Creek Hyundai said they would order the part and call me in a few days. After not hearing for 2 weeks I went back to Hyundai and was told the part hadn’t come in and to go home and they would call me in a few days. After several more weeks I went back and was told the part still hadn’t arrived. It was about a month and a half and still no part. The service manager told me that Hyundai USA was placing a low priority on my model car and manufacturing that part last after all the other models. It’s now 4 months later and I have never received any call from Coconut Creek Hyundai. When this first happened I contacted both Coconut Creek Hyundai and Hyundai USA. Hyundai USA said they couldn’t interfere with the local dealer even though it’s a Federal Safety Recall! Hyundai Coconut Creek basically blew me off. I think this is deliberate on the part of Hyundai USA to service higher cost vehicles before lower cost. They are playing games with my personal safety and that of my car. They are deliberately defying the recall! I believe whatever compliance procedures you have in place should be enforced to the fullest including fines if necessary. Again they are defying the recall and putting my safety and other Accent owners in jeopardy simply for profits.

The contact owned a 2015 Hyundai Accent. The contact received notification of NHTSA Campaign Number: 23V651000 (Service Brakes, Hydraulic). The contact stated that while driving at an undisclosed speed, there was smoke coming from beneath the hood. No warning light was illuminated. The contact pulled over, and her husband noticed flames coming from the engine compartment. The contact and four passengers, including a minor child, were able to exit the vehicle safely. The contact dialed 911, and police and firefighters arrived on the scene. The firefighters extinguished the fire. A police report was filed. The contact was unaware if there was a fire department report filed. No injuries were sustained, and no medical attention was received. The vehicle was towed to a salvage yard, where the insurance company deemed the vehicle totaled. The manufacturer was made aware of the failure, and a case was opened. The failure mileage was approximately 180,000.

The contact owns a 2015 Hyundai Accent. The contact received notification of NHTSA Campaign Number: 23V651000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

The contact owned a 2015 Hyundai Accent. The contact received notification of NHTSA Campaign Number: 23V651000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving at an undisclosed speed, the contact heard a loud pop sound. The contact pulled the vehicle to the shoulder of the road. The contact stated the fire originated from under the hood area. The contact's son and some nearby samaritans attempted to extinguish the fire. The police and fire department arrived on the scene. A fire report was filed and a police report was not filed. The contact's son injured his hand. The Fire Department wrapped the contact's son's hand. The vehicle was towed to a local tow yard. The dealer was made aware of the failure but confirmed that parts were not yet available. The vehicle was not repaired. The manufacturer was made aware of the failure and a case was filed. The failure mileage was approximately 102,000.

The contact owns a 2015 Hyundai Accent. The contact received notification of NHTSA Campaign Number: 23V651000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The local dealer was contacted and confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

See attached document for complaint

The contact owns a 2015 Hyundai Accent. The contact stated while driving at various speeds, with various electrical features activated, the vehicle lost motive power. The contact stated there was also a burning odor detected. No warning light was illuminated. The contact received notification of NHTSA Campaign Number: 23V651000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was approximately 114,000. VIN tool confirms parts not available.

The contact owns a 2015 Hyundai Accent. The contact stated that after parking the vehicle in the garage, approximately four hours later the contact was awakened by the dog and discovered flames coming from the garage. The fire department was called to the home and extinguished the flames. During the incident the home was partially destroyed and deemed unlivable and the vehicle was also destroyed. A fire report was taken at the scene. The home insurance inspector later indicated that the fire originated from the engine compartment of the vehicle. No physical injuries were reported, but the contact had experienced severe stress and anxiety from the incident. The manufacturer was not contacted regarding the incident. The local dealer was notified. The contact was informed that the VIN was not included in the NHTSA Campaign Number: 23V651000(Service Brakes, Hydraulic). The contact indicated that the vehicle had experienced that same failure listed in the recall. The failure mileage was 78,000.

The contact owns a 2015 Hyundai Accent. The contact received notification of NHTSA Campaign Number: 23V651000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.