2022 Hyundai Santa Cruz Complaint Log

Several times, when sitting at a stop sign or red light, I will press on the gas’s to go forward. The engine revs, the rpm’s go very high but there is little forward exceleration. This one time almost caused an accident as a car almost hit me because I could not make the car move faster. I have had the truck for just over two months and has happened many times.

Sudden loss of power. I was pulling away from a traffic light. I stepped on the throttle and found the engine unable to respond. I had just enough power to reach 20 MPH. The engine never quit. No warnings or cautions were displayed. Pulled over and shut off the vehicle. Did a quick visual inspection and found nothing out of place Waited a few minutes, restarted and all is back to normal operating condition.

I was driving in a residential area, and my vehicle indicated that I should pull over immediately. During that time, the shifting was hindered and top speed was limited (below posted speeds). When I stopped, my vehicle would not move forward or backward again. This is the second time that this vehicle has had an issue where it would not shift or be able to achieve posted speed (the first time happened on an interstate highway and the top speed was about 40 miles per hour). This failure in being able to maintain appropriate speed and also not moving forward again after stopping is very concerning when in traffic. My vehicle was inspected, the high pressure pump was indicated to be at fault, and the transmission (housing the pump) was replaced.

While driving on a surface street, engine stopped responding while pressing the accelerator. Vehicle would not go faster than 28mph. Once turned off and restarted, engine acted normally. Vehicle is less than 1 week old with approximately 200 miles. This appears to be the same problem mentioned by multiple Santa Cruz owners on the following forum: https://www.santacruzforums.com/threads/loss-of-power-as-others-had.9477

Washer fluid does not distribute properly on the windshield especially at highway speeds causing the wipers to leave streaks in the middle of the windshield right in the driver's field of vision. The vast majority of the fluid hits at the base of the windshield and runs off at an angle towards the driver's side window. The only way to get it to clear is to pull over or slow down to less than 20 MPH (not always possible) or to pump a lot of excess fluid on the windshield to get enough in the middle to partially clear it. This puts the driver at a much higher risk of running out of washer fluid. I have actually run out of fluid once in this car already which is a big concern. I regularly fill my fluids and have only had this happen one other time in over 30 years of driving. I have checked the Santa Cruz owners forums and there are a lot of complaints for this same issue indicating there is a design flaw in the washer system or nozzle. I am asking NHTSA to please investigate this. I have owned many vehicles and have never had one that couldn't clear the windshield properly. I am attaching the dealer's repair invoice indicating they duplicated the concern and that it was considered normal as the nozzles are not adjustable.

I accelerated at 10mph, the engine rpm's increased to 3000rpm but the vehicle speed did not increase. After I stopped at a stop sign the car accelerated normally. I did not restart the car. The car was in NORMAL mode.

iLOSS OF POWER. My hyundai t has 400miles on it. In the morning started driving very sluggish- felt the loss or 30% power. On a highway trying to pass the vehicle/merge into traffic- could not get up past 2.5K RPMS and get up to traffic speed -60 MPH. Felt very unsafe- had to quickly take the exit, as I was impeding traffic. Taking car to a dealership

The contact owns a 2022 Hyundai Santa Cruz. The contact stated that while accelerating from a complete stop, the RPM revved up; however, the vehicle would not exceed 25 MPH. The contact exited the highway and veered to the side of the road. The contact stated that as he turned off and restarted the vehicle, he was able to drive the vehicle with no further issues. The dealer was notified of the failure. The manufacturer was notified of the failure and a case was opened. The vehicle was not diagnosed or repaired. The failure mileage was approximately 1,200.

When taking off from a stand still the Santa Cruz will hesitate.. Not all the time but it's usually when you need to get into traffic... It will lose power and finally take off...

As other owners have reported, there is an issue that happens, seemingly at random, when accelerating from a stop. The vehicle feels as if it’s stuck in too high of a gear and accelerates very slowly despite high RPMs. The maximum speed I could achieve was 16 MPH after keeping the gas pedal nearly floored for 3-5 seconds, which normally would have had me to nearly 60 MPH. This happened to me in rush hour city traffic on a busy street with no shoulder. The only apparent solution is to shut off the vehicle and restart it, at which time the problem resolves itself and normal operation is resumed. In my case this caused a brief traffic backup that extended through the intersection of two major arterial streets and lots of upset drivers behind me. This has only happened once (occurred on 2/10/22) since purchasing the vehicle new on 12/28/21 and having driven it approximately 1,100 miles.

Santa Cruz SEL Premium 70 miles on vehicle While driving at night at 40mph I tried to accelerate but the car acted like I was in too high of a gear. It would not go faster and I had traffic coming up behind me. Luckily I got stopped by a red light. Not being sure what to do I turned the car off and restarted. It ran fine after that. Car was in SPORT mode. Car not inspected, thought it was something I did since we bought it that same day. No warning lights or messages.

Loss of power. Car in drive, no snow going to make a right turn on a busy fast street. Typical speeds on this street are 50 +, speed limit is 45. To get out in to traffic you need to have power to get up to traffic speed. So I hit the gas I say 1/4 throttle and started to make a right turn. I had very little power. The engine revved up to 2000-3000 rpms but car was moving really slow. Its took several seconds to get to 5-10 mph. Top speed was 39-40 mph. If you hit the gas it would just rev higher but no increase of speed. The bad part was the on coming traffic had to come to a fast stop and swerving around me because I was going so slow. To get to 39 mph took 30 seconds. This car is a turbo and does 0-60 in 6 sec. I almost got hit in the rear and caused an accident. I made a case # with Hyundai but not response in several days. When I finally got a response said take car to dealer. Well I did that the next day. Dealer found not trouble codes and drove the car for 3 days putting on 100mi, no issues. I had no issues until 2200mi. This web site below has many others with the same issue which are making complaints to NHTSA as of the last week. I do have dealer service reports I can summit at a later time. See this forum where many others have same issue. Search loos of power. https://www.santacruzforums.com/threads/loss-of-power-as-others-had.9477/#post-191382

Engine shut off on its own at low speed (4 mph) while driving in a parking lot and a warning light indicated to put the car in neutral and restart the engine.

ALL DASH LIGHTS ARE ON WHILE DRIVING. OIL, ABS, TIRE PRESSURE, CHECK ENGINE. CAR IS AT DEALERSHIP NOW AND THEY ARE TRYING TO FIND THE PROBLEM. THEY HAVE BEEN VERY GOOD TO ME WITH A LOANER AND CONSTANT UPDATES. THEY HAVE BEEN IN TOUCH WITH CORPORATE AND THEY ADVISED THEM TO CHANGE SOMETHING IN THE ABS SYSTEM WHICH IS EXPECTED TO ARRIVE MIDDLE OF FEBRURARY. NOTHING TO DO BUT WAIT.

My Santa Cruz headlights have a dark shadow on the drivers side while driving at night. It is extremely distracting and it can be a danger. The blind spot is very obvious. It can lead the driver to look at the shadow instead of the road as well as a portion of the headlight projection is not illuminating the road. The 2022 Tucson has the same front headlight configuration and while searching the Hyundai forum, the same problem exists for that vehicle. This is a constant problem while driving at night.

Halogen headlights too dim, even on high beams. Called dealership and was told they couldn’t switch to a brighter bulb. Was also told I couldn’t convert to LED headlights without voiding warranty; that if I wanted LED headlights I should have “purchased a higher trim model”. I purchased the SEL with activity package trim and you would think an almost $40,000 vehicle would have better headlights than this.

Purchase the 2022 Hyundai Santa Cruz with under 30 miles. At 329 miles was driving on a road going about 40mph and the big Check Forward Safety System warning light came on inside the tachometer screen. The car started to slow down, and wasn't responding to the gas pedal. Then the dashboard had the following lights on: Check engine, front collision, downhill, EPB, Auto hold, traction control. Also the triangle with explanation point was on below the tachometer with a red bubble with the number 3 inside of it. Luckily I was able to roll into a parking lot. As the car was stopped and still running, without gas pedal working, the engine was revving between 1400-1600 rpms and the engine sounded very bad. The diagnosis light from the check engine light show up as POWERTRAIN - DTC - PO65312 Turned the car off and let it sit for a minute before starting again and only check engine light was on. Was able to drive home a couple minutes away and had the car towed to the dealership. Dealership had the car for almost 2 weeks and the paperwork just shows that they weren't able to duplicate the issue so they cleared the code. The service manager on the phone said they updated the system and said it was most likely an issue with the front radar system. Fast forward now the car has 3422 miles on it. Car was in the garage and I started it. It was running for under a minute and the same exact issue had happened as the first time. Same dash lights, same engine code. Had car towed same day to Hyundai dealer. A couple days later I was told the issue was the throttle body assembly. They replaced the throttle body, checked all the connections and cleared the code. Fast forward again to 4134 miles on the car. Was traveling on a parkway going about 65mph and the same exact issue happened again. Luckily I was able to get over and exit the highway all without the gas pedal not working. Three times with the same issue after being fixed twice is unacceptable.

WHILE DRIVING ON INTERSTATE 95, MY 2022 HYUNDAI SANTA CRUZ STARTED TO SHAKE VIOLENTLY AND LOSE POWER. AT THE SAME TIME LIGHTS CAME ON WARNING ME OF AN ISSUE AND TO PULL OVER. I GOT TO THE SIDE OF THE HIGHWAY (WITH MUCH FEAR). I WAS ABLE TO TURN THE VEHICLE OFF AND TURN BACK ON. AFTER I SAT FOR 5 MINUTES WITH IT IN IDLE, I TRIED TO MOVE THE VEHICLE AND IT APPEARED TO GO BACK INTO A NORMAL STATE. I WAS ABLE TO CONTINUE MY TRIP, HOWEVER IT WAS SCARY TO LOSE POWER LIKE THAT. HYUNDAI JUST ANNOUNCE A RECALL - BUT APPEARS TO HAVE NO SOLUTION. THE CURRENT CONDITION IS THAT I AM AFRAID TO USE THE VEHICLE NOW BUT HAVE NO CHOICE. THE INCIDENT WAS MONTHS AGO, BUT I WANTED TO REPORT THIS NOW THAT A RECALL WAS ANNOUNCED. PLEASE GET HYUNDAI TO COME UP WITH A QUICK SOLUTION AS THIS IS DANGEROUS IF IT WAS TO HAPPEN AGAIN.

I was passing on a 2 lane road with the gas pedal to the floor.  After I passed the vehicle, still in the passing lane i let off on the gas.  At that moment I had no power.  Had to brake and get back behind the vehicle I was passing.  Thank god there was no on-coming traffic, or I would not be here telling you this story. It took what seemed forever before I had power again.  Not sure what I did shifting gears or just timing out. I am aware of other people reporting a similar problem with no power on SantaCruzForums.com.  I am concerned about this moving forward. The car was new to me at the time, i thought i had done something wrong, then i read about other people having the same problem. I have had this occur since where it was not a issue, more of a irritant.

The main concern is loss of power. Have non-turbo version and have no idea what is a cause of the problem. Probably is computer. Had this issue once or twice. Switched to Normal mode from Smart.

The washer fluid nozzles are not adjustable and the fluid while spilling still only sprays about 3 inches up from the bottom of the windshield. All fluid stays below the wiper so the window cannot be cleaned. When road grime or bugs get on the windshield I have to stop to clean.

I purchased a 2022 Hyundai Santa Cruz, Limited edition. The vehicle went into neutral while driving on a busy highway. There was no forward or reverse gear operation. I had to call the local police to block off the lane till a tow truck arrived. After 60 days the dealer finally located the problem. A ground wire to the transmission control module came loose and caused the vehicle transmission to fail. The ground ID Number was GE204 and is located inside the left front fender. This problem took 2800 miles to occur. I feel one ground connection should not cause this type of safety issue.