2023 Hyundai Santa Cruz Complaint Log

Car will not start properly and shuts itself off after which a strong odor of burning plastic is present in the vehicle. It will periodically do this almost once a day if not every other day. I have taken it in to the dealer 4 times last time they had my car for two weeks and could not replicate porblem because they only drive it 5 miles and it will not happen unless vehicle is being daily driven. I have found numerous other owners with the same complaint. Hyundai will not authorize shop to work on car and advises them to release it to me each time. They only attempted to fix once and gave it back to me all over times. The car is at the dealer again and they will not work on it till october to try to find the problem again. I will not drive this car due to risk of car deciding to turn it self off or start on fire due to whatever is melting when this happenns car is still at red mcombs northwest as of today.

The dual clutch transmission frequently, though not consistently, malfunctions under acceleration. Typically, when accelerating from a stop, when the transmission shifts from 1st to 2nd gear, the clutch will slip causing a sudden loss of acceleration and shaking of the vehicle. Hyundai calls this a "judder". This causes a safety issue to myself and others because of the unexpected sudden loss of power. If this occurs while crossing another street or pulling out into traffic, it could lead to a collision. I took the vehicle in to Hyundai to have it fixed. They claim to have performed what they called a "judder test" and said that the car passed the test and didn't need any repairs. There have been no warning lights or codes. It is clear to me that Hyundai's testing procedure is inadequate to detect the issue, probably just so they don't have to pay for as many repairs.

coolant temperature gauge keeps fluctuating between midpoint and cold. engine light is on. dealership has no remedy.

As I was driving the call 4 times has turned off in the middle of the road. An error message pops up and stays to put the car in neutral and to push the start button to start it. This has nearly caused an accident because it happens when I am driving . The vehicle also threw out error code P023600 Twice and had the check engine light on. The service department has not been able to recreate the issue.

The contact owns a 2023 Hyundai Santa Cruz. The contact received notification of NHTSA Campaign Number: 23V181000 (Trailer Hitches) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

The contact owns a 2023 Hyundai Santa Cruz. The contact stated that while pulling into a parking space, the contact crashed into a pole; however, the air bags failed to deploy. The contact sustained injuries and received medical attention. No police report was filed. The vehicle was towed to a collision center. The vehicle was not diagnosed by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was 1,200. The VIN was not available.

On May 1, 2023 I pulled my 2023 Hyundai Santa Cruz into my garage at about 5pm and fyi It was blustery outside and had been raining & snowing all day. At about 5:15 pm I heard a loud bang followed by another. I looked out the back door and saw that the whole garage was completely engulfed in flames. My garage is attached to my home and the fire spread fast especially with 40 to 50 mile per hour winds feeding it. The only thing we could do was to get out with with our 2 dogs and nothing else. The consensus among fire professionals are that my vehicle started the fire. So here I sit with absolutely nothing!

*Headlights are not shining correctly. Traveling on a two lane highway, a big black spot covers the whole left lane, about 75 yards. No black spot on traveling lane Driving on a curve road in a subdivision, your eyes follows the black spot , instead of paying attention the road. This is a bad scenario for a accident. I do not know if oncoming traffic sees the black spot or not. *This has a known safety issue that was not disclosed to me at the time of purchase. It has been well documented all over the Internet since 2021. The service manager and sales manager confirmed that it is a manufacturer issue. This particular model cannot be resolved.

On 04/26/23 a lamp assy-rear comb outside Qty: 1 installed 92402-K5000, was replaced due to condensation inside the taillight. On 09/22/23 both taillights, lamp assy-rear comb outside Qty: 1 installed 92401-K5000, was replaced and lamp assy-rear comb outside Qty: 1 installed 92402-K5000, were replaced due to condensation inside the taillights. Should the condensation in the taillights cause the brake and or turn signal lights to fail this could cause a serious accident! I have an appointment at 1:00 PM at my dealership Hyundai of Anderson in Anderson, SC to have both taillights inspected for the third time, tomorrow on 10/10/2023 because of condensation inside them. I might add that the condensation has occurred when there has been no rain on the vehicle and the vehicle has not been washed. My Santa Cruz is also housed in a completely enclosed garage.

Coolant leaking onto engine shield and ground from front a small rock that hit of vehicle radiator. The radiator is not nearly shielded well enough to protect it from rocks and other debris. A 1/4 inch diameter rock struck the front of radiator through grill opening resulting in a leak and possible risk of overheating the engine. The radiator tube size is also made of extremely insufficient material to withstand any impacts. Hyundai dealer and corporate at this time refuse to take any responsibility for this issue and will not warranty the replacement. The car is a 3 month old 2023 Santa Cruz Limited with just over 3,000 miles on it. This is an extremely common issue with a quick google search of the 2022-2023 Santa Cruz.

Discovery on vehicle from Crown dealership, as formal QM from automaker, this particular vehicle could no pass safety and quality inspection due to missing parts in interior. Charging USB port is missing and uninsulated electric cables visibly not connected properly due to missing part can cause short connection, fire hazard or minor electrocution. This particular vehicle is safety risk for user and it was discovered during delivery and dealer said it is OK it is small part missing - no precautionary measures has been done and removal issues are not in place until maybe 4 weeks from now

The contact owns a 2023 Hyundai Santa Cruz. The contact stated while slowing down at approximately 25 MPH, the vehicle downshifted roughly and would jolt while shifting into gear. The contact stated that the failure had been occurring intermittently. Additionally, the contact stated that the RPMs would remain high while he was at a complete stop. The contact stated that the RPMs would rise above 3,000 RPM while depressing the brake pedal, and he would turn the vehicle off to stop the engine from revving. There was no warning light illuminated. The contact had taken the vehicle to a local dealer, where it was diagnosed that the throttle body needed to be replaced. The part was replaced; however, the failure persisted. The vehicle was taken back to the same dealer. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 4,000. The contact stated that the information in this complaint is inaccurate. The manufacturer has resolved the issue now so the contact would like to withdraw this complaint.

On February 10, 2023, I was driving my 2023 Hyundai Santa Cruz on Interstate 10 near Gautier, Mississippi. My cruise control was activated and I was cruising at a speed of about 76mph. Suddenly the vehicle began to rev up to 7,000 RPMs and decelerate. The vehicle then began to coast at around 45mph and pressing the accelerator did not increase the speed but did cause the vehicle to rev. I was able to coast down the off-ramp and turn into a parking lot, however I was nearly hit by oncoming traffic because the vehicle was losing power and I was unable to accelerate. Hyundai Roadside Assistance towed me to the nearest dealership with service center, Jason Pilger Hyundai. By the time the tow truck arrived, the vehicle would not accelerate at all and the driver had to push the vehicle around to the tow truck. After assessing the vehicle, the Hyundai dealership called Hyundai Tech Line and told me that my 2023 Santa Cruz needed a new transmission. The transmission is also on backorder, so I have no idea when my vehicle will be repaired. Hyundai Customer Care is also refusing to reimburse me the cost of my car payment for a brand new vehicle that I will be unable to drive or access for the foreseeable future. My Santa Cruz only had 5,337 on the odometer when this occurred.

The car has 1,360 miles and is only a month old since I bought it. Car sat for 8 hours at my work parking lot. When I went to start it it ran rough like an engine misfire for about 10 seconds then normal. When I drove off with engine cold... the transmission would not shift up and was at 4,000 rpms. The accelerator pedal was not responsive.. even flooring it yielded no acceleration and the car would not go over 25mph. No check engine lights or trouble lights. I was able to put the automatic into paddle shift mode but the car still did not want to accelerate and when it did it seemed to get stuck at 3500-4000 rpm and no accelerator input. Shut the car off then back on again after I pulled over because the car would not accelerate. - now it is fine with no issues it seems like. Took to the dealer and they could not recreate the issue .. no trouble codes or open flash information available for a fix.

Sat Feb 4 2023 .There is a safety issue I have .with fact I left walmart pulled out into traffic went to 20 miles hour would not go any faster let off gas 3 times pushed and it finally took off this car has less than 3,000 Miles on it the only gd thing was I was on side street could only imagine. Pulling in in to traffic moving over 50 mph and getting hit .my wife drives it more than I do .I asked her about this weekend she said it's started doing more and more so it's happening more often. I am taking it to dealer. But therr is no service lights on on dash it's bothers me alot but she has to go to work and so do I she is nurse

Hyundai manual requires 0w20 oil (which is synthetic) in this engine, to avoid engine failure. Hyundai promises 3 years of free maintenance. BUT, all local Hyundai dealers tell us that Hyundai Corporate won't pay for the recommended oil when servicing our vehicles. SO, they will do the free maintenance but are putting the incorrect weight oil, according to HYUNDAI itself. The Hyundai free maintenance, promised when purchasing a new Hyundai (35k in our case), can actually damage our new car. And if we don't take the free maintenance, it could void our warranty, down the road. SOMEONE NEEDS to do SOMETHING about this. This is fraud. MAKE Hyundai put THEIR required oil in THEIR engine, as stated in THEIR owners manual.

Brand new. I hit the gas trying to pull out onto a busy road and I couldn't go above 30-40Mph. The RPMs went up but the car would not accelerate. I pulled onto a slower road and tried changing gears manually, and different drive modes such as sport or snow. The problem persisted. I shut the vehicle/engine off and started it back up. Everything ran perfect after that. I googled "Hyundai Santa Cruz No Power" and came across dozens of post of the 2022 and 2023 model experiencing the same thing. Like me, no warning lights or codes came up on the dash or the smart app which reports errors. This could cause an accident if someone was behind me.

The windshield washer spray nozzles do not provide proper coverage to clean the windshield. They spray almost directly at the very bottom of the windshield while at rest, and it's even worse when at speed. I had the dealer check it out. They originally told me they adjusted the spray nozzles, but when I picked up the vehicle, the problem was still there. So I brought the vehicle back to the dealership. This time, they told me that these nozzles are not adjustable. The wipers aren't able to clean the windshield, so this causes significant visibility issues; especially with road salt or light rains. And at night, it's very difficult to see where I'm driving.

On this new Hyundai design the headlights and bright lights are put low, into the area where the bumper and turn signals normally are. They put halogen bulbs in 3 versions (including the version we own). We are older and don't have perfect vision. The lights in this location are unusually dim and can be unsafe at times. The bulbs, in this real location, from the hood, project unusually low, creating a weird field of view, at night. The upper models have LED headlights, so we are not sure if this is an issue with that version, although it should be definitely brighter. LED housings and bulbs should be required in all models based on the safety concern. Who puts bulbs so low on the front, under the hood? Is there a law about placement/location of headlights?

Joined a Santa Cruz Owners blog immediately after purchase. This safety defect involves BOTH the 2022 and 2023 - ALL models. The front grill (especially the lower section) has no mesh and the openings are too big. Road debris entering this area can disable the Engine Cooling System and/or the vehicles Air Conditioning System. A protective mesh or screen has to be designed by Hyundai, to fit behind the grill, to deflect large rocks and objects that could disable the motor.

The most major problem that occurred on 2-3 different occasions is that the emergency braking system activated for no reason on one occasion, almost causing a Rear end collision with a person behind me. No one to my sides, and in front of me on all of the occasions. Headlights on the automatic, setting on a bright sunny day, will turn off and on no change in lighting which annoys other drivers because they think I’m flashing them. After starting the car in Drive the first time I break and then go to accelerate there’s a delay in the acceleration. as well as other times while driving. Today, the back up camera didn’t shut off when shifting into drive like it normally does it didn’t go off until I went into parking pushed the radio button. I’m pretty sure it’s a computer issue

On 11/6/2022, while driving the vehicle, it suffered a loss of power and would not accelerate. I was in the vehicle with my wife and 2 young children who felt the vehicle shudder. I was able to drive the vehicle to my home. On 11/7/2022, upon starting the vehicle, I received an error notice from the internal diagnostics system: transmission control P087501 POWERTRAIN TCU. System advised to have vehicle serviced immediately. Vehicle was towed to nearest Hyundai dealership. Further information awaited.

Less than a week after purchasing the vehicle, the audio stopped working. All warnings had no audible indication, including lane departure, rear collision, front collision, blind spot, and back seat. Looking up the issue online, it seems this is common on the trim of my vehicle (Limited). I brought it to the dealership for repair. When I got it back, they said there was a loose connection in the back of the radio.

Driver's seat power height adjustment does not work. Brought it to the dealership and they claimed they verified the issue and it was because of something I had under the seat. They claimed to have corrected it, and verified operation, but it still doesn't work. When confronted about it, the service manager now insists it's the switch that's the problem, and he is ordering a new one. This issue prevents me from adjusting the height of my seat, so I sit so high that the rest view mirror blocks my field of view. This remains unresolved as of 10/26/22.