2009 Hyundai Santa Fe Complaint Log

MY 2009 HYUNDAI SANTE FE JUST PURCHASED WITH 50 MILES ON IN 07/29/09, BLEW UP ON ME WHILE I WAS DRIVING AND TOTALLY BURNED THE FRONT AND ENGINE. I HAVE AN EVALUATION FROM 21ST CENTURY APPRAISERS REQUIRED BY GEICO WHOM DIAGNOSED A TOTAL LOSS. VALUESCOPE GEICO CLAIM SERVICES MARKET REPORT REPORT REFERENCE NUMBER: 42157015 ADJUSTER: HUFFMAN-PARENT, BRAD CLAIM REFERENCE: 0180834550101087-01 GEICO C-CODE: CAG605 LOSS INCIDENT DATE: 09/04/2009 DATE SUBMITTED: 09/10/2009 INSURED: LAWSON OWNER: CLEO LAWSON POLICY NUMBER: 0311588404 APPRAISER: HUFFMAN-PARENT, BRAD INTRODUCTION GEICO HAS CONDUCTED AN INSPECTION OF YOUR 2009 HYUNDAI SANTA FE 4X2 GLS 4 DOOR SPORTS UTILITY LOCATED IN OKLAHOMA CITY, OK. THE INSPECTION INFORMATION WAS THEN USED TO CONDUCT RESEARCH IN YOUR LOCAL MARKET TO DETERMINE THE MARKET VALUE OF YOUR VEHICLE. THE LOCAL MARKET VALUE OF YOUR VEHICLE WAS DEFINED BY THE ZIP CODE 73114 -- OKLAHOMA CITY, OK THE RECOMMENDED SETTLEMENT AMOUNT BASED ON THE LOSS VEHICLE DESCRIPTION PROVIDED BY GEICO IS $18,369.00. *TR

THE RANGE OF VISION ON THE LOW BEAMS IS SUB-STANDARD. GOING UP HILLS, THEY SEEM TO SHINE INTO THE MIDDLE OF THE HILL AS IF THEIR LONG RANGE AIM WAS DOWN, NOT UP. GOING DOWN A STEEP HILL , THEY APPEAR TO SHINE ON A HORIZONTAL PLANE - NOT DOWN ON THE ROAD. THE HIGH BEAMS ARE FINE, BUT IT'S VERY DIFFICULT TO SEE USING JUST THE LOW BEAMS. HYUNDAI SAYS THERE IS NOTHING WRONG WITH THE FOCUS OF THE LIGHT EMITTED BY THE LAMPS OR WITH THEIR AIM. HOWEVER, THEY ARE NOT FIT FOR NIGHTTIME DRIVING. *TR

THE LIGHT EMITTED BY THE LOW BEAM HEADLIGHTS IS SO FOCUSED AS TO CREATE A TUNNEL EFFECT. THIS NON-DIFFUSED LIGHT DOES NOT ALLOW FOR ANY ILLUMINATION OTHER THAN STRAIGHT AHEAD AND NO HIGHER THAN THE LEVEL OF THE HEADLAMP. IN CONDITIONS OF TOTAL DARKNESS, IT IS AS IF YOU ARE WEARING A LONG BRIMMED CAP AND BLINDERS. AS YOU DRIVE UP OR DOWN A HILL, THE LIGHT SHINES "INTO" THE RISE OR DIP IN THE ROAD. WHEN GOING AROUND A CORNER, THE LIGHT DOES NOT "LEAD" THE VEHICLE AROUND THE BEND, IT "LAGS" BEHIND CREATING A DARK ZONE AS THE CAR GOES AROUND THE TURN. WHEN THE BRIGHT LIGHTS ARE SWITCHED ON, THE TUNNEL EFFECT DISAPPEARS. HYUNDAI HAS SAID THERE IS NOTHING WRONG WITH THE LAMPS OR THEIR ADJUSTMENT. THEY CONTEND THAT IT IS A DESIGN FEATURE OF THESE PARTICULAR LAMPS AND THAT THEY ARE EFFECTIVE. THE VEHICLE IS NOT SAFE TO DRIVE IN THE DARK. *TR

TL*THE CONTACT OWNS A 2009 HYUNDAI SANTA FE. THE CONTACT STATED THAT WHENEVER THE VEHICLE WAS TURNED ON THERE WAS A LOUD HUMMING SOUND AND A VIBRATION IN THE ENGINE COMPARTMENT. THE DEALER WAS CONTACTED AND STATED THAT EVERYTHING WAS FINE AND THAT THEY ALSO HEARD THE SOUND. THE DEALER ALSO STATED THAT WAS TYPICAL FOR THAT SIZE ENGINE. THERE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 1,800 AND THE CURRENT MILEAGE WAS 14,700.

TL*THE CONTACT OWNS A 2009 HYUNDAI SANTA FE. THE CONTACT STATED THAT THERE WAS A FACTORY DECAL INDICATING THAT THE LOAD CARRYING CAPACITY WAS REDUCED. HE CONTACTED THE DEALER AND WAS TOLD THAT THEY DID NOT PUT THE DECALS ON THE VEHICLE AND HAD NO KNOWLEDGE HOW TO UPDATE THEM. THE MANUFACTURER WAS ALSO UNABLE TO ASSIST THE CONTACT ON HOW TO CORRECT THE DECAL. THE VEHICLE ALSO HYDROPLANED WHILE DRIVING THE VEHICLE IN THE RAIN WHICH CAUSED HIM TO BE CONCERNED ABOUT THE TIRES. THE TIRES WERE BRIDGESTONE DUELER H/T TIRES SIZE P235/60/R18. THE DOT CODE WAS UNAVAILABLE. THE CURRENT MILEAGE WAS APPROXIMATELY 3,400. THE FAILURE MILEAGE WAS APPROXIMATELY 300.