2013 Hyundai Santa Fe Complaint Log

TL* THE CONTACT OWNS A 2013 HYUNDAI SANTA FE. THE CONTACT STATED THAT THE BACK-UP CAMERA WAS INOPERABLE. THE VEHICLE WAS TAKEN TO OXMOOR HYUNDAI (8107 SHELBYVILLE RD, LOUISVILLE, KY 40222, 502-894-3400) HOWEVER, THE MECHANIC WAS UNABLE TO DUPLICATE THE FAILURE. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 60,000. *BF CONSUMER STATED HEADLIGHTS WERE REPLACED 5 TIMES BUT NOT THE WIRING.*JB

TL* THE CONTACT OWNS A 2013 HYUNDAI SANTA FE. WHILE DRIVING AT 60 MPH, A LOUD ABNORMAL SOUND EMITTED BEFORE THE SUN ROOF EXPLODED WITHOUT WARNING. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 83,590.

DRIVING DOWN THE HIGHWAY AT 70 MPH AND THE SUNROFF JUST EXPLODED. IT SOUNDED LIKE A GUNSHOT WENT OFF. LUCKILY THE SUNROFF COVER WAS CLOSED ON THE INSIDE, OUTHERWISE I WOULD HAVE BEEN COVERED IN SHATTERED GLASS. TEMPERATURE OUTSIDE WAS 93 DEGREES AND SUNNY......UPDATED 11/13/15 *BF UPDATED 1/4/2016*JS

TL* THE CONTACT OWNS A 2013 HYUNDAI SANTA FE. WHILE DRIVING AT APPROXIMATELY 70 MPH, THE SUN ROOF SHATTERED. THE VEHICLE WAS TOWED TO THE DEALER, BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 4,500.

THE VEHICLE IS A 2013 HYUNDAI SANTA FE SPORT 2.0 TURBO AWD. I BOUGHT THIS VEHICLE NEW IN NOV 2012. THE VEHICLE HAS KNOWN STEERING ISSUES FROM HYUNDAI MOTORS USA. I HAD IT IN THE HYUNDAI DEALER IN RENO NV LAST MONTH TO HAVE ALIGNMENT AND FRONT STEERING CHECKED OUT AGAIN. I HAVE HAD IT IN THE DEALER TO COMPLAIN ABOUT MY STEERING BUT THEY KEEP STATING THAT IT ALL CHECKS OUT? IT IS VERY DIFFICULT TO MAINTAIN MY LANE AND IF ITS WINDY OUT I HAVE TO SLOW DOWN ON THE HIGHWAY AS IT DRIFTS AND ITS HARD TO CONTROL THE VEHICLE BACK TO MY LANE. HYUNDAI KNOWS OF THIS PROBLEM BUT HAS NOT COME UP WITH A FIX I HAVE READ AND HEARD THROUGH OTHER COMPLAINTS. THIS VEHICLE NEEDS TO BE RECALLED AS IT IS REALLY DANGEROUS TO DRIVE. I PAID ALOT OF MONEY FOR THIS CAR NEW AND ITS MY ONLY VEHICLE SO IM HOPING YOUR AGENCY CAN HELP FIX THIS PROBLEM? THANK YOU FOR YOUR TIME ON THIS SERIOUS ISSUE. *TR

AS I WAS TRAVELING EAST ON A MAIN ROAD, I TURNED LEFT ON TO A SECONDARY ROAD AT A VERY LOW RATE OF SPEED. I WAS COMPLETELY SHOCKED BY THE IMPACT OF MY VEHICLE WITH A VEHICLE THAT WAS IN THE OPPOSITE LANE, HEADED IN A SOUTHERLY DIRECTION. PRIOR TO THE COLLISION I HAD NO AWARENESS OF THE PRESENCE OF A VEHICLE STOPPED IN THAT LOCATION, AS THE VEHICLE WAS COMPLETELY OBLITERATED FROM MY VIEW BY THE LEFT SIDE VIEW MIRROR. I BELIEVE THAT THE EXAGGERATED SIZE OF THE MIRROR, AND THE LOCATION OF ITS POSITION MADE IT IMPOSSIBLE FOR ME TO HAVE A CLEAR, UNOBSTRUCTED VIEW IN THAT SITUATION. I FEEL THE DESIGN/PLACEMENT OF THE MIRROR WAS DEFINITELY A CONTRIBUTING FACTOR IN THIS ACCIDENT.

WHILE TRAVELING AT 70 MPH A LOUD EXPLOSION WAS HEARD AND THE PANORAMIC SUNROOF EXPLODED COVERING ME AND MY PASSENGER IN SHATTERED GLASS CAUSING MINOR CUTS TO ONE OF US. NO OBJECT APPEARED TO HIT THE CAR. GLASS COVERED THE OCCUPANTS AS WELL AS ANY FOLLOWING VEHICLES POTENTIALLY CAUSING DAMAGE. NO OBJECT WAS FOUND TO INDICATE THAT THE VEHICLE WAS STRUCK. THE GLASS WAS PUSHED OUTWARDS AS THOUGH IT WAS PUSHED FROM INSIDE THE CABIN. *TR

THE PANORAMIC SUNROOF ON MY 2013 HYUNDAI SANTA FE EXPLODED, SENDING GLASS SHARDS EVERYWHERE. IT SOUNDED LIKE A SHOTGUN WENT OFF INSIDE THE VEHICLE. FORTUNATELY, THE INSIDE ROOF COVER WAS CLOSED, SO MOST OF THE SHATTERED GLASS WAS SENT ONTO THE ROADWAY, INSTEAD OF INSIDE THE VEHICLE. INTERNET INVESTIGATION REVEALED THAT THIS IS NOT AN ISOLATED INCIDENT. EXPLODING SUNROOFS ON HYUNDAI VEHICLES, INCLUDING THE SANTA FE AND VELOSTER, HAVE OCCURRED IN THE PAST. TO ME, THIS IS A SERIOUS SAFETY ISSUE. NOT ONLY BECAUSE GLASS COULD BE BLOWN WITH SIGNIFICANT FORCE THROUGHOUT THE VEHICLE, BUT BECAUSE IF IT HAPPENED AT HIGHWAY SPEED, IT MIGHT MAKE IT IMPOSSIBLE TO CONTROL THE VEHICLE DUE TO SHOCK OF THE EXPLOSION AND GLASS BEING SHOT EVERYWHERE. SINCE THIS IS A RECURRING PROBLEM WITH HYUNDAI, THERE NEEDS TO BE A PERMANENT FIX APPLIED TO ANY VEHICLE THAT HAS EXPERIENCED THIS SUNROOF PROBLEM WHEN IT IS REPAIRED. TO SIMPLY REPLACE THE BROKEN SUNROOF WITH AN IDENTICALLY FLAWED SUNROOF DOES NOTHING TO ENSURE THE SAFETY OF THE VEHICLE DURING SUBSEQUENT ROAD DRIVING. I DO NOT BELIEVE THIS VEHICLE IS SAFE TO DRIVE WITHOUT THIS PERMANENT FIX. *TR

CAR IN FRONT OF ME STOPPED TO AVOID RUNNING RED LIGHT AT INTERSECTION. I TRIED TO BRAKE AND THOUGHT MY ANTI-LOCK BRAKES WOULD STOP ME BUT THEY FAILED TO WORK PROPERLY AND I HIT THE CAR IN FRONT OF ME. THERE WAS VERY LITTLE DAMAGE TO THE CAR IN FRONT OF ME BUT $8,000 DAMAGE TO MY CAR. I TOOK THE CAR TO THE HYUNDAI DEALER AND ASKED THEM TO CHECK OUT MY BRAKES AND THEY PUT THEIR COMPUTER ON MY CAR AND SAID EVERYTHING WAS OK. I HAVE SINCE TESTED THE "ANTI-LOCK" ON MY BRAKES AND THEY PROVIDE TOO MUCH "ANTI-LOCK" AND I KNOW HOW ANTI-LOCK SHOULD WORK LOCKING AND QUICKLY RELEASING REPEATEDLY UNTIL STOPPING, BUT THESE BRAKES DO NOT WORK LIKE THAT WITH A FEELING OF BEING ON ICE UNTIL JUST BEFORE STOPPING TO WORK LIKE MY PREVIOUSLY CARS HAVE WORKED.

TL* THE CONTACT OWNS A 2013 HYUNDAI SANTA FE. WHILE DRIVING AT 25 MPH, THE VEHICLE STALLED. THE CONTACT WAS ABLE TO RESTART THE VEHICLE AND THE ENGINE WARNING LIGHT ILLUMINATED. THE FAILURE RECURRED ON NUMEROUS OCCASIONS. THE VEHICLE WAS TAKEN TO A DEALER WHO WAS UNABLE TO DIAGNOSE OR REPAIR THE VEHICLE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 39,847.

MY ENGINE IS VERY LOUD AND IS KNOCKING. I HAVE A FEW FRIENDS WHO HAVE THE SAME VEHICLE AND THEIRS IS QUITE BARELY HEAR IT RUNNING. I SENT A LETTER TO THE HYUNDAI CORPORATE OFFICE TO COMPLAINT HEARD NOTHING BACK MY VEHICLE HAS A LITTLE OVER 64,000 MILES ONE OF MY FRIENDS HAS 93,000 MILES AND HER SANTA FE IS QUITE. I WOULD LIKE TO KNOW IF THERE IS SOMETHING GOING ON WITH MY VEHICLE,ALSO THE OILD STICK LOOKS BURNT.

TL* THE CONTACT OWNS A 2013 HYUNDAI SANTA FE. WHILE ATTEMPTING TO PARK THE VEHICLE WITH THE BRAKE PEDAL DEPRESSED, IT ACCELERATED INDEPENDENTLY. AS A RESULT, THE CONTACT CRASHED INTO THE DRIVER SIDE OF ANOTHER VEHICLE AND THEN INTO A SNOW BANK. THE AIR BAGS DID NOT DEPLOY. THE CONTACT DID NOT SUSTAIN ANY INJURIES. A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC, BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 14,000.

WHILE DRIVING MY AWD SANTA-FE THROUGH SNOW. SNOW BEGINS TO BUILD UP ON TIRES AND RIMS AS DUE ALL VEHICLES. WHILE HAVING PARKED MY SANTA-FE FOR 30-45 MINUTES OR CONTINUALLY DRIVING THROUGH SNOW AND RETURNING TO DRIVE SAID SANTA-FE YOU START TO FEEL VIBRATIONS AND THEN VEHICLE STARTS VIOLENTLY SHUTTERING THE FASTER U GO. THE SNOW THROWS OFF THE WHEEL BALANCE AND MAKES CAR SHUTTER VIOLENTLY. THE ONLY FIX FROM DEALER IS PARK CAR IN WARM GARAGE WHILE PARKING OR SCRAP INNER WHEELS BEFORE DRIVING. YOU WOULD THINK ANY CUV/SUV WITH AWD SHOULD NOT HAVE THIS PROBLEM, REALLY ANY VEHICLE SHOULD NOT HAVE THIS PROBLEM. I GUESS I BOUGHT THE AWD TO STAY ON CLEAN DRY ROADS. DEFEATS THE PURPOSE OF AN AWD. GUESS IT WILL TAKE SOMEONE CRASHING BEFORE LOOKED INTO. MY FIX, BUY CAN OF NEVER WET AND SPRAY RIMS AND TIRES SO NO SNOW OR ICE STICKS TO WHEELS OR RIMS OR CHANGE RIMS MORE MONEY$ BUT BOTH WORK. SIMPLE, COMPLAIN AND SOLUTION RESOLVED

WHILE DRIVING ON AN INTERSTATE AT 75 MILES AN HOUR, MY ENGINE STARTED TO MAKE A KNOCKING SOUND AND WAS LOSING ACCELERATION. I TRIED ACCELERATING BUT THE CAR DID NOT ACCELERATE. THE ENGINE THEN SEIZED UP AND I COASTED TO THE SIDE OF THE INTERSTATE. CAR WAS TOWED TO DEALERSHIP. THE DEALERSHIP STATED THE SECOND CYLINDER BROKE UP INSIDE THE ENGINE CAUSING THE ENGINE TO SEIZE. THEY ARE REPLACING THE ENGINE. *TR

THE STEERING WHEEL VIBRATE IN EVERY CONDITION OF ROAD AND THE VEHICLE SOME TIMES TAKE TO THE LEFT SIDE. *TR

2013 SANTA FE 2.0T ERRATIC, UNSAFE, UNCONTROLLABLE AND UNPREDICTABLE STEERING. I HAVE TO CONTINUOUSLY FIGHT THE STEERING IN MY 2013 SANTA FE. THIS VEHICLE IS UNSAFE AT SPEEDS OVER 50MPH AND YOU CAN FORGET ABOUT DRIVING THIS CAR ANYWHERE ON HIGHWAYS OR WINDY DAYS. THE CAR IS SO UNSAFE THAT I LITERALLY CAN'T NOT MAKE PLANS TO DRIVE ANYWHERE THAT INVOLVES HIGHWAYS. I LITERALLY PLAN TO TAKE BACKROADS, WHEN APPLICABLE TO GO ANYWHERE BESIDES GROCERY SHOPPING IN TOWN. THE TIRES, ALIGNMENT AND EVERYTHING ELSE HAS BEEN CHURCHED AND RECHECKED MORE THAN A DOZEN TIMES. THIS IS INFURIATING NOT TO MENTION UNSETTLING. I HAVE BEEN SCAMMED OUT OF 35K FOR A CAR THAT SHOULD HAVE NEVER BEEN RELEASED TO THE PUBLIC. I ONLY WISH I TESTED THIS CAR AT HIGHWAY SPEEDS BEFORE I PURCHASED. THESE UNSAFE VEHICLES ARE BEING COMPLETELY IGNORED BY HYUNDAI.

THE VEHICLE DRIFTS FROM SIDE TO SIDE AT SPEEDS ABOVE 40 MPH. I'VE TAKEN IT TO THE DEALERSHIP, THEY SAID THERE WAS NO PROBLEM "ITS PROBABLY JUST THE DIFFERENT DRIVING MODES ON THE STEERING WHEEL." THEY SUGGESTED TO DRIVE IN "SPORT" MODE WHICH DOESN'T HELP.THIS IS A MAJOR CONCERN BECAUSE ITS A HUGE SAFETY ISSUES AND IT MUST BE ADDRESSED. THERE ARE TOO MANY COMPLAINTS ON THE INTERNET FOR THIS PROBLEM TO BE IGNORED. *TR

THE HEADLIGHTS ARE DIRECTED DOWNWARD SUCH THAT THEY DO NOT SUFFICIENTLY ILLUMINATE THE ROADWAY. EXCEEDING SPEEDS OF APPROXIMATELY 35 MPH AT NIGHT ON A LEVEL SURFACE REQUIRES OVER-DRIVING THE HEADLIGHTS; HIGH BEAMS MUST BE USED AT ALL TIMES AT GREATER SPEEDS TO DRIVE SAFELY. THE COMPANY REFERS ME TO THE DEALERSHIP AND VICE VERSA; WHILE THEY EACH ACKNOWLEDGE THAT THIS IS A COMMON PROBLEM, NEITHER IS WILLING TO TAKE STEPS TO RECTIFY THE ISSUE. *TR

I WAS COMING UP TO A STOP SIGN,DRIVER ON CROSS STREET CUT TURN REAL TIGHT DOING ABOUT 35 OR 40 MILES AN HOUR AND HIT MY CAR HEADON. MY STEERING WHEEL AIR BAG DEPLOYED DEFLATED I WENT OVER THE STEERING WHEEL AND CRACKED MY WINDSHIELD WITH MY HEAD. *TR

TL* THE CONTACT OWNS A 2013 HYUNDAI SANTA FE SPORT. THE CONTACT STATED THAT AT NIGHT ON DARK MOUNTAIN ROADS THE HEADLIGHTS PREVENTS YOU FROM SEEING THE SIDE AND CROSS ROADS. THE DEALER WAS NOT NOTIFIED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

WHILE DRIVING OVER A BRIDGE - THE SUNROOF PART OF MY MOON ROOF EXPLODED. THE WEATHER WASN'T EVEN HOT / HUMID - ABOUT 85 DEGREES OUTSIDE AT THE TIME. WHEN I WAS ABLE TO PULL OVER TO SEE WHAT HAPPENED - MY SUNROOF WAS COMPLETED SHATTERED WITH THE EDGES STILL ATTACHED - BUT A HOLE OVER 12-INCHES IN DIAMETER WAS BLOWN OUT AND GLASS PARTIALS WERE DROPPED INTO THE SHADE COVER THAT COVERS THE MOON ROOF AS MY CEILING. THE HYUNDAI DEALERSHIP HAS ONLY CONCLUDED THAT THEY WILL REPLACE THE GLASS WITH THE SAME PART AND WAS NOT ABLE TO SAY IF THIS ISSUE WOULD / COULD HAPPEN AGAIN. *TR

HYUNDAI SANTA FE SPORT 2013 PURCHASED NEW, SINGLE OWNER VEHICLE. THERE HAVE BEEN MULTIPLE INCIDENTS WHERE THE CRUISE CONTROL HAD ONE OF THE FOLLOWING ISSUES. 1.FAILED TO ENGAGE 2.FAILED TO DISENGAGE 3.MADE THE CAR ACCELERATE WHEN TRYING TO DISENGAGE THE CRUISE CONTROL FEATURE IT DOES NOT HAPPEN CONSISTENTLY BUT IT HAS HAPPENED MULTIPLE TIMES FOR ME AND THE OTHER DRIVER WITHIN MY HOME. MOST RECENT INCIDENT TOOK PLACE 9.10.2014. I?M FILING THIS COMPLAINT DUE TO THE SAFETY CONCERNS ASSOCIATED WITH THE CAR ACCELERATING WHEN I?M INTENDING FOR IT TO SLOW DOWN BY TURNING OFF THE CRUISE CONTROL. I INFORMED THE DEALERSHIP OF THIS ISSUE WHEN I TOOK MY VEHICLE IN FOR SERVICE AND SINCE IT DID NOT HAPPEN DURING A TEST DRIVE THEY DID NOT PURSUE THE ISSUE ANY FURTHER. THE INABILITY TO DUPLICATE THE ISSUE DURING A TEST DRIVE DOES NOT REDUCE THE SAFETY IMPACT OF THIS SOFTWARE ISSUE WHEN THE ERROR OCCURS. *TR

I WAS DRIVING ON I-95 IN RICHMOND VIRGINIA AND MY SUNROOF SHATTERED. *TR

I'VE HAD A 2013 HYUNDAI SANTA FE GLS FOR ABOUT SIX MONTHS (PURCHASED NEW ON 3/3/14). SEVERAL WEEKS AGO AROUND 8/22/14), WHEN I TRIED TO RAPIDLY ACCELERATE ON TO THE INTERSTATE FROM THE ON RAMP, THE ENGINE REVVED UP TO 8-9K RPM BUT IT FELT LIKE THE CLUTCH/TRANSMISSION NEVER ENGAGED AND I COULD NOT ACCELERATE. AFTER LETTING MY FOOT OFF THE GAS AND RETRYING, THE CAR 'BUCKED' AND EVENTUALLY, I WAS ABLE TO ACCELERATE AT A SLOWER RATE. THIS CONTINUED TO HAPPEN SEVERAL TIMES OVER THE NEXT WEEK. I TOOK THE CAR IN FOR SERVICE AND WAS ABLE TO DEMONSTRATE THE PROBLEM TO THE MECHANIC. I WAS INITIALLY TOLD IT WAS THE HIGH RESISTANCE FUEL PUMP WHICH WAS REPLACED BUT AS SOON AS I LEFT THE DEALERSHIP AND TESTED THE CAR, THE SAME ISSUE HAPPENED. I BROUGHT THE CAR BACK AND A WEEK LATER, THEY'VE TOLD ME IT IS THE LOW-RESISTANCE FUEL PUMP AND FUEL LINE. I AM VERY CONCERNED THAT THEY KEEP REPLACING PARTS WITHOUT ANY IMPROVEMENT IN THE VEHICLE. I HAVE NOT MADE ANY CHANGES TO THE WAY I DRIVE THE VEHICLE AND THIS WAS DEFINITELY NOT HAPPENING THE FIRST FIVE MONTHS THAT WE OWNED THE VEHICLE. *TR

TL* THE CONTACT OWNS A 2013 HYUNDAI SANTA FE. WHILE DRIVING 65 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE DEALER STATED THAT THE ENGINE SEIZED AND NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS REPAIRED. THE FAILURE MILEAGE WAS 2,137.

I HAD JUST PICKED MY VEHICLE FROM THE DEALER FROM HAVING A 30,000 MILE SERVICE COMPLETED. I LEFT THE DEALERSHIP COMING TO A COMPLETE STOP LEAVING THE PARKING LOT. PROCEEDED TO THE NEXT STOP LIGHT AND CAME TO A COMPLETE STOP. THE NEXT STOP LIGHT TURNED YELLOW AND I WAS APPLYING THE BRAKES. I FELT A POP IN THE BRAKES AND THE PEDDLE WENT DIRECTLY TO THE FLOOR AND THE VEHICLE DID NOT STOP. I COASTED TO THE NEXT AVAILABLE PLACE THAT I COULD PULL OFF, AND LET THE VEHICLE COAST TO A STOP. I CONTACTED THE DEALER AND THEY CAME TO GET THE VEHICLE. I FOLLOWED THE DEALER DRIVER AS HE DROVE THE VEHICLE BACK TO THE DEALERSHIP. ON THE WAY THE COURTESY DRIVER CAME BACK WITH THE MECHANIC. THEY POPPED THE HOOD AND HE CHECKED IT OUT. WHEN WE GOT BACK TO THE DEALERSHIP I ASKED WHAT THE MECHANIC WAS DOING. HE SAID HE THOUGHT SOMETHING MAY NOT HAVE BEEN CONNECTED FROM THE SERVICE, WHICH WAS NOT THE CASE. THEY INFORMED ME THEY WOULD CALL ME IN THE MORNING WITH WHAT THEY FIND. I HAD MY DAUGHTER IN THE VEHICLE AND WE WERE LUCKY THAT IT DIDN'T HAPPEN AT A BUSY INTERSECTION. MY MAIN CONCERN IS KNOWING MY RIGHTS WHEN I DO GET THE VEHICLE AND MY CONCERN THAT AFTER A 30,000 MILE TUNE UP AND A FULL VEHICLE INSPECTION THAT THIS HAPPENED. I AM CONCERNED WITH THE SAFETY OF MYSELF, FAMILY AND FRIENDS IN THIS VEHICLE. *TR

TL* THE CONTACT OWNS A 2013 HYUNDAI SANTA FE. THE VEHICLE IS EQUIPPED WITH KUHMO SOLUS KL21 TIRES, SIZE P235/65 R17. THE CONTACT STATED THAT THE FRONT PASSENGER SIDE TIRE DEFLATED ON THREE OCCASIONS. THE CONTACT WOULD ADD AIR TO THE TIRE, BUT IT WOULD CONTINUE TO DEFLATE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE THE CAUSE OF THE FAILURE WAS UNABLE TO BE DETERMINED. THE MECHANIC REPLACED THE FRONT PASSENGER SIDE TIRE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE FOR THE TIRE AND VEHICLE WAS 19,481.

AT 7606 MILES I TOOK MY 2013 SANTA FE SPORT 2.0T IN FOR AN OIL CHANGE. THE DEALER INSPECTED THE VEHICLE AND NOTICED A KNOCKING NOISE COMING FROM THE ENGINE. THE MANAGER AND LINE TECH CONFIRMED THE KNOCKING AND INDICATED TO ME THAT I WOULD NEED A NEW ENGINE. I WAS TRAVELING AND HAD A 13 HOUR DRIVE AHEAD OF ME TO GET BACK HOME. HAVING TO WORRY ABOUT THIS EVERY TIME I TRAVEL IS A CONCERN. I DO NOT WANT TO END UP ON THE SIDE OF THE ROAD. *TR

TL* THE CONTACT OWNS A 2013 HYUNDAI SANTA FE. WHILE DRIVING 50 MPH, THE GLASS FROM THE PANORAMIC SUN ROOF SHATTERED. THE CONTACT NOTICED A CIRCULAR HOLE NEAR THE FRONT CENTER SECTION OF THE SUN ROOF. THE REMAINING PORTION OF THE GLASS CREATED A SPIDER WEB IMPRESSION. THERE WERE NO INJURIES AND NO WARNING INDICATORS ILLUMINATED ON THE INSTRUMENT PANEL. THE MANUFACTURER PROVIDED THE CONTACT WITH A CASE NUMBER. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 17,740.

TL* THE CONTACT OWNS A 2013 HYUNDAI SANTA FE. WHILE DRIVING APPROXIMATELY 5 MPH, THE VEHICLE STALLED. ALL OF THE WARNING INDICATORS ILLUMINATED ON THE INSTRUMENT PANEL. THE VEHICLE WAS UNABLE TO RESTART AND WAS TOWED TO THE DEALER. THE MECHANIC STATED THAT THE CABLE CONNECTED FROM THE BATTERY TO THE FUSE BOX WAS INSTALLED INCORRECTLY. THE VEHICLE WAS NOT REPAIRED AND THE MANUFACTURER WAS NOT NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 8,500. UPDATED 10/02/14*LJ UPDATED 03/9/15 *JS

2013 HYUNDAI SANTA FE 2.4 IS HAVING MAJOR STEERING ISSUES. AT SPEEDS ABOVE 45MPH THE SUV SWAYS ALL OVER THE ROAD AND IS ALMOST IMPOSSIBLE TO MAINTAIN CONTROL OF. IF YOU HAVE ANY TYPE OF WIND THE SUV WILL CHANGE LANES AND IF YOU SLIGHTLY CORRECT IT OVER CORRECTS. I HAVE CHECKED THE TIRE PRESSURE AND THE TIRES SHOW NO SIGNS A WEAR. ALSO THE FUEL TANK WILL ONLY FILL 3/4 FULL THEN YOU HAVE TO WAIT AND EVER SO SLOWLY PUT THE REMAINING 1.5-2 GALLONS IN. THE MPG IS HORRIBLE ONLY GETTING 20MPG AT BEST ON THE HIGHWAY. THE ECO MODE DROPS THE FUEL ECONOMY DOWN TO 18MPG WHEN ACTIVATED. I HAVE NOT BEEN ABLE TO TAKE IT TO THE DEALER SHIP DUE TO WORK AND CANNOT GO WITHOUT A VEHICLE. *TR

DRIVER'S SEAT WAS TILTING/ROCKING. THEN I REALIZED THE WHOLE UNDERCARRIAGE OF THE DRIVERS SEAT HAD COME APART. I HAD NOTICED A FEW DAYS BEFORE THAT THE SEAT SEEMED TO ROCK A LITTLE GETTING IN AND OUT OF THE CAR, BUT I JUST ASSUMED IT WAS THE GIVE OF THE LEATHER SEATS UPON ENTERING AND EXITING THE CAR. *TR

SANTA FE V6 LIMITED AWD. INTERMITTENT CLUNKING NOISE FROM TRANSAXLE WHEN TURNING LEFT OR RIGHT. MOSTLY OCCURS ON WARM DAYS. CONCERNED TRANNY MIGHT FAIL AT HIGH SPEED AND CAUSE ACCIDENT. *TR

TL* THE CONTACT OWNS A 2013 HYUNDAI SANTA FE. WHILE DRIVING AT AN UNKNOWN SPEED, THE VEHICLE STALLED. THE DEALER STATED THAT THE ENGINE LOCKED. THE VEHICLE WAS REPAIRED; HOWEVER, THE CHECK ENGINE INDICATOR ILLUMINATED AND THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 18,000.

YOU HAVE TO CONSTANTLY FIGHT THE STEERING TO KEEP THE CAR FROM SWAYING TO THE LEFT OR RIGHT. *TR

WE WERE ON THE INTERSTATE WHEN TRAFFIC HAD STOPPED WE WERE STOPPED ABOUT 5 MINUTES AND WHEN WE WENT TO GO THE ENGINE QUIT RIGHT AFTER WE GAVE THE VEHICLE THE GAS, NONE OF THE ENGINE LIGHTS CAME ON. WE RESTARTED THE CAR AND GAVE IT THE GAS AND IT QUIT AGAIN STILL NO ENGINE LIGHTS CAME ON.WE WAITED A FEW MINUTES AND RESTARTED THE CAR AND GOT OFF THE INTERSTATE AND DROVE ON A SIDE ROAD TO SEE IF THE COMPUTER WOULD RESET ITSELF.WE HAD NO PROBLEM AFTER THAT.WE THEN TOOK IT INTO THE DEALER AND THEY WENT THROUGH THE VEHICLE AND COULDN'T FIND ANYTHING WRONG.I ASKED THE DEALER IF THIS COULD HAPPEN WHEN WE WERE GOING 65MPH AND HAVE THE ENGINE QUIT AND HE SAID YES.IF WERE ON THE INTERSTATE AND GOING 65-70MPH AND THE ENGINE QUITS WE COULD BE KILLED BY A TRUCK HITTING US.THIS IS OUR 3RD SANTA FE BUT WERE ARE TERRIFIED OF DRIVING THIS VEHICLE ESPECIALLY WITH THE GRAND KIDS.I DID CALL HYUNDAI CUSTOMER SERVICE AND WAS TREATED LIKE I WAS AN IDIOT HE WAS ONE OF THE WORST PERSON I HAVE EVER TALKED TO IN CUSTOMER SERVICE.THE REASON I'M SENDING THIS TO YOU SOMEONE IS GOING TO GET KILLED BECAUSE OF THIS. *JS

TOOK 2013 SANTA FE SPORT 2.0T AWD IN FOR ROUTINE APPOINTMENT AT LOCAL HYUNDAI DEALER TO HAVE WARRANTY SERVICE ON FUEL FILLER DOOR (WHICH WAS NOT OPERATING DUE TO FAILURE TO RE-CONNECT SOLENOID DURING PRIOR RECALL - BEFORE DELIVERY - FOR DOOR LOCKS) AND ALSO TO CHECK ON "TAPPET NOISE" IN ENGINE. CONFIRMED THESE WOULD BE WARRANTY ITEMS BEFORE LEAVING. STUNNED TO RECEIVE CALL LATER THAT AFTERNOON INFORMING ME THAT METAL WAS FOUND IN ENGINE OIL AND HYUNDAI WOULD REPLACE ENGINE, AND WANTED OLD ENGINE FOR INSPECTION. APPROXIMATELY 1,000 MILES ON ODOMETER. VEHICLE WAS OPERATING NORMALLY. TAPPET NOISE TYPICALLY SUBSIDED AFTER "COLD" (I.E. GARAGED) START-UPS. EXPERIENCED ONE ENGINE "BACKFIRE" AT LOW SPEED ON SERVICE ROAD JUST AFTER LEAVING DEALER LOT ..... DAY OF PURCHASE. ALSO EXPERIENCED SOME VERY MINOR HESITATION / STUMBLE ON OCCASION WHEN ACCELERATING AFTER FULL STOP. OTHERWISE ENGINE PERFORMING NORMALLY AT CITY AND HIGHWAY SPEEDS. NOW SUSPECT THAT "TAPPET NOISE" MIGHT HAVE BEEN PISTON SLAP! NOISE WAS WORST AFTER RELEASING GAS PEDAL AT ABOUT 1,000 RPM, WITH RPM FALLING. SOUNDED LIKE AN OLD FARM TRACTOR. DEALER SAYS THEY JUST FINISHED REPLACING ENGINE ON ANOTHER 2013 SANTA FE TODAY. LOUSY FEELING TO HAVE LEMON LAW AS THE ONLY SAFETY NET AFTER TRADING IN A PERFECTLY GOOD 4WD TRUCK, AND THEN PAY THOUSANDS MORE! *TR

TL* THE CONTACT OWNS A 2013 HYUNDAI SANTA FE. THE CONTACT STATED THAT THE FRONT DRIVER'S SEAT TRACK BECAME DISCONNECTED FROM THE BODY OF THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE TRACK ASSEMBLY WAS REPLACED BUT THE FAILURE RECURRED. THE MANUFACTURER WAS CONTACTED ABOUT THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 20,000.

PASSED OUT WHILE DRIVING. STRUCK THE REAR PASSENGER SIDE OF ANOTHER CAR WITH THE FRONT DRIVERS SIDE OF SANTA FE. AIRBAGS DID NOT DEPLOY. SANTA FE WAS TOTALED. I SUFFERED A BROKEN NECK IN TWO PLACES AND DISLODGED TWO CERVICAL DISC. NOW HAVING TO GO FOR SURGERY TO REPAIR DISC DAMAGE. HOPEFULLY I WILL REGAIN USE OF LEFT HAND DO TO NERVE DAMAGE. *TR

THE VEHICLE HAS NEVER DISPLAYED CORRECT MPG. THE DIGITAL READ OUT THAT "TELLS" YOU YOUR AVERAGE MILEAGE IS ALWAYS 2 OR 3 MILES OFF THE ACTUAL MPG. I RESET ALL THE SETTINGS EVERY FUEL UP. IT 'TELLS" ME I'M AVERAGING 21 MPG, BUT WHEN I CHECK IT MULTIPLE TIMES IT'S ACTUALLY 18MPG. THE VEHICLE IS SUPPOSED TO GE 21/29 AND I NOW HAVE 15,000 MILES ON THE CAR AND I'VE NEVER GOTTEN MORE THAN 19 IN TOWN OR ABOUT 27 ON THE ROAD AND THOSE ARE FEW AND FAR BETWEEN. YET, THE GAGE IS ALWAYS INACCURATE BY 2 TO 3 MPG. I FEEL THAT IS VERY DECEIVING. IF YOU DIDN'T CHECK IT YOURSELF, YOU WOULD THINK IT'S GETTING THE GAS MILEAGE IT'S SUPPOSED TO, BUT THE READOUTS ARE WRONG. I DON'T KNOW IF IT'S DELIBERATE OR A CALIBRATION ISSUE. I TOOK IT TO THE DEALER, BUT THEY CLAIM EVERYTHING IS FINE. IF I'M SUPPOSED TO FILE THIS COMPLAINT WITH ANOTHER AGENCY, PLEASE LET ME KNOW. *TR

EST FEB 11, 2014. DRIVING ON THE PA TURNPIKE AND NEXT THING I KNOW THE ENGINE QUIT. TRIED PUTTING CAR IN NEUTRAL AND RESTART BUT IT WOULDN'T. WAS ABLE TO PULL ACROSS 5 LANES OF TURNPIKE TRAFFIC TO SIDE - PUT IN PARK AND RESTARTED. *JS 13 APRIL, 2014. IN PARKING LOT WITH MOTOR RUNNING. ACCIDENTALLY HIT BASE OF KEY CHAIN AND CAR SHUT OFF. KEY STILL IN AND ON THE POSITION OF STARTED MODE - LIKE I HADN'T TURN IT OFF. REPORTED 2X TO LIMERICK HYUNDAI IN PENNSYLVANIA. THEIR SUGGESTION IS TO TAKE OFF HOUSE KEYS, SMALL CARABINEER AND JUST USE CAR KEY ONLY AND ALONE. I NOTED THAT THERE WAS PLAY IN THE KEY WHEN IN THE IGNITION AND ASKED IF THERE MIGHT BE A LOSE WIRE OR IF I SHOULD REPLACE THE IGNITION KEY LOCK. THEY DIDN'T RECOMMEND IT. WONDERED IF TAKING THE KEY IN AND OUT COULDN'T HAVE TRIGGERED A PROBLEM.

VEHICLE STALLS IN TRAFFIC.NO WARNING SIGNS. *TR

WAS DRIVING 2013 HYUNDAI SANTA FE ON THE HIGHWAY AT 70MPH WHEN SUDDENLY I HEARD A LOUD NOISE. IMMEDIATELY AFTER I COULD HEAR THE BROKEN GLASS FROM MY SUNROOF ON TOP OF THE CLOTH COVER. VEHICLE WAS NOT STRUCK BY AN EXTERNAL OBJECT, BUT RATHER THE SUNROOF SEEMED TO EXPLODE SPONTANEOUSLY. WHEN I PULLED OVER TO THE SIDE OF THE ROAD TO EXAMINE THE DAMAGE, ALMOST THE ENTIRE LENGTH OF THE SUNROOF HAD BROKEN IN MILLIONS OF PIECES. *TR

JUST HAD MY WINDSHIELD REPLACED 2 WEEKS AGO BECAUSE OF A CRACK ON THE BASE OF THE WINDSHIELD. I REMOTE STARTED MY CAR WHEN I WAS LEAVING WORK ON A SNOWY NIGHT AND WHEN I GOT TO THE CAR AND WIPED THE SNOW OF THE WINDSHIELD I NOTICED A CRACK COMING FROM THE BASE OF IT! NO IMPACT MARKS AT ALL. SO THE NEXT MORNING I MADE AN INSURANCE CLAIM AND HAD IT REPLACED BY SAFELITE. NOW THIS PAST WEEK WE HAD SNOW AGAIN IN NYC AND I WAS GETTING READY TO LEAVE FOR WORK AND REMOTE STARTED THE CAR.... GUESS WHAT I SAW WHEN I GOT TO THE CAR! A CRACK FROM THE BASE! SO I STARTED RESEARCHING IT AND THE TURBO MODELS HAVE A HEATING ELEMENT ON THE BOTTOM PART OF THE WINDSHIELD FOR THE WIPERS TO DEFROST THEM. NOW IT SOUNDS LIKE A GOOD IDEA BUT NOT IF THERE'S SNOW ON THE WINDSHIELD WHICH IS COLD AND FROM THE OTHER SIDE YOUR HEATING IT UP INCONSISTENTLY ONLY AT THE BOTTOM. YOUR JUST ASKING FOR A CRACK. SO THIS TIME THE WINDSHIELD WAS REPLACED THE TECHNICIAN SAID HE THOUGHT IT WAS THE HEAT AS WELL AND LEFT THE ELEMENT UNPLUGGED. HYUNDAI HAS BEEN KNOWN FOR FRAGILE GLASS....WHAT IS GOING ON NHTSA! *TR

CAR SEEMED TO BUCK WHILE DRIVING IN LOW GEAR. TOOK IT TO DEALER AND THEY REPLACED THE DIFFERENTIAL. 4 DAYS LATER THE SYMPTOMS HAVE REAPPEARED. CONCERNED ABOUT RECALLS AND BAD TRANSMISSION. CAR PURCHASED AUG 19, 2013. *TR

THIS WILL BE MY FOURTH COMPLAINT AND I WILL KEEP FILING THESE UNTIL HYUNDAI RESOLVES THIS! 2013 SANTA FE 2.0T - CAR IS UNCONTROLLABLE AT HIGHWAY SPEEDS. THE CAR ERRATICALLY WANDERS ALL OVER THE ROAD. I CONSTANTLY HAVE TO FIGHT THE CAR TO KEEP IT IN THE LANE. IF YOU GET ANYWHERE NEAR A 18 WHEELER OR IT'S WINDY OUTSIDE, YOU CAN FORGET ABOUT CONTROLLING THE CAR, IT LITERALLY WANDERS ALL OVER THE ROAD AND IT DOESN'T MATTER WHAT MODE THE STEERING IS IN. THIS CAR IS UNSAFE! I CANNOT TAKE MY FAMILY ANYWHERE THAT INVOLVES THE HIGHWAY BECAUSE THE CAR IS UNPREDICTABLE. I HAVE BEEN TO A TOTAL OF 7 DEALERS AND THEY ALL SAY THE SAME THING 'NOTHING WRONG WITH THE VEHICLE'. HOWEVER WHEN THE TECHNICIAN DRIVES IT, HE DEFINITELY ACKNOWLEDGES THE ONGOING PROBLEM. HYUNDAI NEEDS TO RECALL THIS VEHICLE AND FIX THIS ISSUE. I HAVE SPEND $35K ON A CAR THAT'S NOT AS SAFE AS A $2K CAR ON THE HIGHWAYS

TL* THE CONTACT OWNS A 2013 HYUNDAI SANTA FE. WHILE DRIVING AT 40 MPH, THE CONTACT ATTEMPTED TO DISENGAGE THE CRUISE CONTROL BUT THE VEHICLE ACCELERATED INDEPENDENTLY. IN ADDITION, THE CONTACT STATED THAT WHILE ATTEMPTING TO SET A SPEED, THE CRUISE CONTROL INDEPENDENTLY DEACTIVATED. THE CONTACT STATED THAT WHEN THE CRUISE CONTROL FEATURE WAS ENGAGED, THE VEHICLE LOST POWER. THE VEHICLE WAS TAKEN TO MULTIPLE DEALERS WHO WERE UNABLE TO DIAGNOSE OR REPAIR THE VEHICLE. THE FAILURE RECURRED ON NUMEROUS OCCASIONS. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 3,000. UPDATED 7/28/15*CN UPDATED 10/11/2017*CN

PURCHASED CAR 7/2013. BROUGHT CAR TO LESTER GLENN HYUNDAI AT TOMS RIVER NJ FOR SERVICE ON 3/5/2013. THEY HAD VEHICLE FOR 3 DAYS WHICH INCLUDED OTHER REPAIRS. IN THE PAST 3 MONTHS, THE DIGITAL READOUT THAT SHOWS REMAINING MILES TO FUEL CAPACITY IS NOT ACCURATE OR CLOSE TO IT IN COMPARISON TO OTHER FUEL GAUGE THAT SHOWS FUEL IN TANK. THE GAUGE READS ONLY 250 TO 270 MILES DISTANCE WHEN I REFUELED MY CAR TO THE BRIM. DEALER SAID IT SHOWS THIS READING BECAUSE OF MY DRIVING HABITS. I'M THE ONLY DRIVER AND TREAT THIS CARD WITH KID GLOVES AND DO NOT DRIVE FAST OR SUDDEN STOPS (64 AGE). IF YOU DIVIDE THE FUEL CAPACITY IN THE TANK 19 GALLONS BY 270 MILES GIVES YOU 14.2 MILES. THE GAUGE ON MY DASHBOARD FOR AVERAGE MILES PER/GALLON IS 23 MILES. IF YOU CALCULATE 23 MILES BY 19 GALLONS RESULTS SHOW 437 MILES. I CALLED CORPORATE HYUNDAI YESTERDAY CASE # 6456349 AND THEY COULDN'T HELP ME OR EXPLAIN THE REASONING BEHIND THE PROBLEM OTHER THAN MY DRIVER HABITS. EITHER THE GAUGES ARE DEFECTIVE OR WORSE THE MILEAGE REPORTED TO EPA/DOT IS FALSE AND NOT 18 CITY AND 24 HIGHWAY MILES AS SHOWN ON WINDOW STICKER DESCRIPTION WHEN I PURCHASED THE CAR. PLEASE HELP ME BECAUSE HYUNDAI WILL NOT RESPOND TO MY CONCERNS AND FACTUAL COMPLAINTS. THE SERVICE REPRESENTATIVE GAVE ME A BLANK LOOK WHEN THEY RETURN THE CAR TO ME WHEN I SHOWED THEM THE GAUGE AFTER SERVICING. COULD NOT EXPLAIN AND RECOMMEND RESOLUTION! WHEN EXITING THE DEALER, I RAN INTO ANOTHER PERSON WITH SIMILAR COMPLAINT ABOUT FUEL GAUGES GIVING CONFLICTING INFORMATION. PLEASE HELP ME BECAUSE HYUNDAI DOESN'T LISTEN TO LITTLE GUY CONSUMER. THANK YOU IN ADVANCE FOR YOUR HELP AND ASSISTANCE. *TR

FEBRUARY 28TH, 2015 REBUTTAL HYUNDAI CONSUMER AFFAIRS CASE#[XXX] YOU FAILED AGAIN AS NOT ONLY DID I ADVISE YOU THIS DEALER PERFORMED ALL THE NECESSARY TO ADDRESS THIS ISSUE AND MADE ALL YOUR SUGGESTED RECALCULATIONS BUT JUST LIKE MY ISSUE WITH THE FUEL SYSTEM ON THIS SAME VEHICLE YOU JUST WON'T FACE THE MUSIC. THE VERY ABSURDNESS OF THE LATEST SUGGESTION IS AMAZING. IN MY CONVERSATIONS AND DOCUMENTATION AS ANOTHER ATTACHMENT ON THIS FILE I PLAINLY ADVISED YOUR FIRM THAT MY DEALERSHIP (DELRAY HYUNDAI) IS NUMBER 1 FROM THEIR SERVICE DEPT. NOW HEADED BY SERVICE MGR. [XXX], SERVICE ADVISOR [XXX] AND CHIEF MECHANIC [XXX] HOWEVER YOU SEEM TO CONTINUE TWISTING OR NOT RECOGNIZING THE FACTS ABOVE. BESIDES THIS DEALERSHIP I ATTACHED ALL THE COMPLAINTS FROM ALL OVER THE USA WHICH ALL LEADS BACK TO YOUR FIRM HAVING MADE AN ERROR IN THE ELECTRONIC STEERING MECHANISM AND "FAILING" TO CORRECT IT FOR ALL THE COMPLAINTS WHETHER PRIOR OR NEW OR ON DEALERSHIPS RECORDS OR JUST PLAIN OLD REPORTED COMPLAINTS REGARDING THE IDENTICAL PROBLEMS. I CAN ONLY SUGGEST YOU REOPEN THIS CASE IMMEDIATELY FOR ALL CONCERNED AND IT MUST APPEAR BEFORE THE NHTSA AS A NEEDED RECALL ON WHICH IT WILL BEHOOVE YOU TO ERADICATE THE PROBLEM AND THEN IN THE BARGAIN THERE MAY BE FINES BY NHTSA. . [XXX] CC: DELRAY HYUNDAI [XXX], & , CONSUMERAFFAIRS@HMAUSA INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

CAR WANDERS FROM LEFT TO RIGHT, CONSTANTLY HAVING TO CORRECT STEERING. *TR