2017 Hyundai Santa Fe Complaint Log

My wife was driving down the freeway to work during morning commute when her 2017 Santa Fe just lost power, was only able to go maybe 20mph which during an early morning Bay Area commute is very dangerous... No engine light or any warning lights, this lasted for a couple miles until the next exit she pulled off still no warning indicators showing, she turned off the car for a few minutes, then turned it back on to continue to work there was still almost no power but no indicators on the dash, finally after a few minutes started driving normal again. The next day when she was on her way to work, she started getting an oil light, I drove 45min to her job checked and oil level was fine, turns out oil pressure sensor was bad. After that was replaced everything seemed normal for around 1month or so then noticed excessive oil consumption, needing to add 1qt every 1500-2000 mi, no oil leaking onto out driveway and can't see any oil leaks visually around engine. Oil consumption has gotten progressively worse, we keep it topped off every couple weeks. No we are getting check engine light and tapping sound on passenger side of engine. Codes P0346, P0021 and P0087, power is fine but tapping sounds bad and worried of failure while driving.

At approximately 74,000 miles, our 2017 Hyundai Santa Fe Ultimate with the 3.3L V6 exhibited a total loss of power from the engine, while driving at non-highway speeds. As the vehicle decelerated to pull off the road, a catastrophic engine failure occurred with loss of all power and drivability. The vehicle was towed to our local repair shop, where it was diagnosed to need a full engine replacement. Maintenance was regularly performed on the vehicle, with no check engine lights or other diagnostic codes or warnings at the time of the incident. Oil changes and all other maintenance had been performed regularly by me or at the local dealership.

Engine failure, crankshaft sensory did not go off and it will need a brand new engine. Only 94k miles

I had just had my inspection done 8/31/23 (96,759 miles), they checked all fluid levels as a curtesy and engine oil was fine. on 9/17/23 my vehicle went into safety mode and would not go over 40 mph. No engine oil lights or check engine lights came on. I pulled over and checked the oil and there was barely any. I added two quarts of oil and it started running fine immediately. The next morning, I checked the oil again and added another quart. On 9/19/23 I took it to have the oil changed (99,534 miles). On 9/22/23 the car started making a funny noise, pulled off the freeway and as we were trying to reach a safe spot to stop the engine blew a rod (100,004 miles). Again, no engine oil lights or check engine lights came on. This is a reoccurring theme in the research I have since done. This could have blown while driving 70 mph on a freeway! It also left us in a bad part of town in the middle of the night. I owe $10k on the car, the dealership wants $14k to fix it, the car is only worth $15k when it's running.

The engine head has cracked. It is very difficult to find a motor because it is such a common problem.

After changing my oil, engine started knocking and now car has faulty engine that is very expensive to replace.

When driving front right brake caliper locked up and would not release, after replacing brake pads, rotors and calipers on both front right brakes. I drove my car about a week and car brakes locked up again…I then had to have my car towed to the mechanics. Where they discovered that the ABS module was bad, this is the same part that is causing fires in many others Hyundai vehicles but somehow my car was exempt from the recall and after having issues with getting the part and having to rent a car and borrow a car for several weeks I finally got my car fixed almost $3000.00 later. Seems to me this part is a common problem for many people. Thankfully I was not in an accident due to the brake locking up, I will say I had a little fear when driving my car for several weeks after the 2 incidents.

I was driving my 2017 Hyundai Santa Fe with 70,039 miles on the odometer. The engine shut off without warning while I was driving it. No check engine or any indication of a problem was displayed. This created a dangerous situation for myself and my 5-year-old daughter as I had no choice but to manage to push the vehicle out of the roadway to a safe place without power steering. Exiting the vehicle with a child in a car seat was equally dangerous and not a viable option. Capital Hyundai in San Jose CA inspected the engine and reported the engine siezed and required replacement.

On interstate 77 in west virginia when vehicle slowed, whent into Beckley, WV. Stopped at Autozone checked oil was OK, check engine light 0018 ( crankshaft position sensor), started to go to Beckley Hyundai about 2 miles away. Engine quit before getting there. Got tow to dealer who said engine seized and needs new motor. (Car has 78,000 miles) Apparently this has happened to a lot of 2017 Santa fe. Hyundai will not pay for repairs. The 3.3L G6DF motor has been discontinued, and rebuilt motors are in short supply, as so many other Santa Fe are waiting for motors. Hyundai had a recall of 2017 Santa Fe built between Jan. 26 - Feb. 13 because of engine failures, but problem appears to be wider than that.

While driving in rush hour on interstate 75 on my way to work, my 2017 Hyundai Santa Fe completely shut off without any warning lights or indication of any problems. I had to drift without power in my vehicle to the far right shoulder over 4 lanes of traffic. I was towed to a Hyundai dealership who confirmed my engine seized due to a rod bearing issue. A rod was thrown due to engine wearing bear.

At about 105,000 miles the oil ran dry after 800 miles of fresh oil change, it just started using oil no leaks no smoke from the tailpipe.now I have to add a qt every 200 miles and on start up the top of the engine rattles for a few seconds. A loud rattle. I have taken it to the dealership several times they did a engine cleaning and several other things but it didn’t help just cost about 800 bucks. Prior to that we changed oil every 5000 miles. Not always the same place, the dealership, Tess corners auto did quite a few of them. Some by jiffy lube. We don’t take the car on long trips anymore, afraid it will not make it. Karen n Chris

I have Hyudai Santafe 2017 Sport, bought it from dealership in 2020 with 46,000 Miles and in around past 4/5 years added 30,000 miles. Which is not much, in the past one year i have noticed that engine oil is burning faster than usual. On every oil change after driving between 1200 and 1500 miles the oil engine sign blinks and upon checking needed 2 Quarts of oil. I spoke the dealership and they are not very helpfull. Also they did the oil combustion test which i was charged. Later i was advised to do. ("Good morning, Just got off the phone with you sir warranty won't cover it due to the vehicle being out of manufacture warranty and mileage. My technician recommended starting with combustion chamber cleaning which would be around 1200 before taxes and shop supplies. Combustion chamber cleaning is the process of removing carbon buildup from the combustion chamber and intake valves of a fuel-injection engine. to see if that fixes the problem that you are having with the car burning oil. If that step doesn't work we we would submit a warranty pa again, to see if they would cover a new engine." Please advise what should be my next step, as per my mechanic the only solultion right now i have is keep adding oil carefully.

Engine seized while driving

The traction control system engages too frequently and makes the vehicle unable to accelerate and far too long to disengage, endangering my family during right turns onto lanes with traffic. the traction control system will engage even when there is no loss of traction, only a moderate acceleration with some turn angle. this has caused near accidents about once a month, that both me and my wife experience. there are no active recalls. all recall work was completed last year. this issue has persisted for the length of my ownership, last occuring only about week ago, and about once to 2 times a month.

Something in the engine failed while driving 55mph on a state highway my vehicle started knocking. I have also noticed metal shavings when I checked the oil. I have had a local mechanic look at my vehicle and told me that I need an engine replacement. There were no warnings or clues prior to this happening. I have been highly recommended to not drive the vehicle in the current condition.

ABS light, passenger air bag light and skid light came on. Passenger airbag light flashes whenever car is in drive

I bought the vehicle used and have had it for less than 2 months (to the date of the incident). I checked the oil before a long drive which was 2 weeks before the incident. Oil was topped off and looked and smelled fresh. I began to notice a knock followed by a check engine light for camshaft position sensor. I shut the car off immediately. When I checked the dipstick (2 weeks after our trip) there was not a drop on the dipstick. There are no signs of oil leaks to be seen. I drained what was left in the crankcase (less than a quart) and it was silver, thick, with metal flakes all in it. I refilled the crankcase and did not solve the knock (I ran it for 2 seconds after refilling it to test it). I contacted Hyundai with the issue and they asked that we make an appointment with our local dealer to have it inspected (closest appointment was 2 months out). The car has not run since I changed the oil (2 months ago). I checked the dipstick yesterday and it was still topped off. This rules out any oil leaks. The engine is eating the oil with no oil smell or smoke. There were no warning lights for low oil or low oil pressure. Our inspection is tomorrow so I am hoping they can do something about this.

The motor locked up with no warning and we lost all vehicle power and left us stranded. All maintenance and oil changes have been kept up with regularly. I have been reading up and Hyundai did a voluntary recall for only a few motors that were manufactured over about a 3-week period that were having this same issue. Apparently, our vehicle was not covered under that recall even though it is having the same problem. We had it towed to a dealership and they said that this is a known problem and they see this very often. We spoke to Hyundai and they told us that it was not a known problem and they were not going to warranty it because we were the second owners. Upon conducting some additional research, we found that this issue is known to occur in these vehicles. The internal bearings wear out between 80 and 120 thousand miles, resulting in the motor locking up without any warning signs, such as a check engine light. Our vehicle had only reached 92,000 miles. We had the vehicle towed to our mechanic and he opened the motor to confirm that the bearings did go out prematurely and caused this issue. This is a huge safety concern. If we were on a highway when this happened, it would have been catastrophic and deadly especially when it happens without any warning. The vehicle is available for inspection if needed.

I've owned my 2017 Hyundai Santa Fe 3.3L V6 since 2017, the last year, the engine has been consuming oil at a higher rate than normal. Performed an oil change in early June, it has burned 3 quarts of oil in two months. Last Thursday, 08/17/2023, the engine started knocking bad, and it lost power as the vehicle was being parked. Towed to a repair shop, waiting on inspection but it sounds like a camshaft knock, but it's terrible. It has 103,000 miles on it and I just paid it off last year. I don't understand how this engine isn't being recalled like the other Hyundai models. I have to say that I will no longer purchase Hyundai's or recommend them to anyone else.

My ‘17 Santa Fe has been well taken care of with regular oil changes and we have kept up with the recommended maintenance. While driving on 8/17/2023 the car started to struggle to accelerate and I heard a knocking sound. Within moments there was total engine and power failure and I had to quickly get the vehicle off the road to avoid being rear ended. There were no warning lights on until the moment it was dying. The battery light, check engine light, and oil light came on, but then the vehicle had quickly lost all power immediately after. Once it was towed to Meineke and looked over by the mechanics there it was determined that it needs a new engine and that it had very, very little oil in it.

The contact owns a 2017 Hyundai Santa Fe. The contact stated that during cold starts, the vehicle experienced hard shifting from first to second gear. After restarting the vehicle, the failure was corrected. The vehicle was taken to the local transmission specialist who was unable to determine the cause of the failure. The vehicle was not repaired. The manufacturer and local dealer were notified of the failure. The failure mileage was 105,000.

While driving my 2017 Hyundai Santa Fe Sport at approx 50 mph, i notice the vehicle sputtering & slightly jerking as I was going up an incline on a tall bridge. I barely made it to the top when the engine light came on & the engine failed & thankfully was able to coast downhill & pull off on the side of the road. I tried several times to restart the car to no avail. I had the vehicle towed to my mechanics shop. I had already been warned by them during an oil change that my vehicle was using excessive oil & to be watchful of that which I had been. I was using about 2 quarts of oil per week prior to t he engine failing. There were NO LEAKS, the oil was just blowing through. After changing all cylinders, the engine was still not working and I was told a new engine would be needed. (I had had cylinders replaced BEFORE I knew this was going to be such a big deal) I had the vehicle towed to Hyundai Dealership in Daphne AL where weeks and weeks of inspections and negotiations went on, all to be denied repair or replacement. Hyundai knows this engine is a problem but will use any excuse to get out of replacing it. Time to file a complaint. There are MANY out there just like me, just not enough to have an official recall I guess. A recall should definitely be considered. My car has been sitting for 4 months while I tried to negotiate with Hyundai but now I have no choice but to buy an engine & have it installed. VERY FRUSTRATED!

Had oil changed July 5, 2023, Aug. 14 check engine light came on. Took it to shop and was told Hyundai vehicles are burning oil in the engine and the diagnostic code came back as Catalytic Convert and had to add oil. Have oil spots all over my drive so was told to check oil and make sure it's not low and see if light comes back on. Repair shop checked for recalls and found none for this car, yet. Daughter has 2013 Kia Rio with same problem for past couple of years. Why do recalls take so long?

Driving down the highway and vehicle just shut off at a stop light. No lights of any kind on the dashboard. Started it up stayed running, checked all the gages, everything was normal. Was waiting at the red light and it turned off again. When I started it up again noticed that the oil light was on longer than the other lights, but it went out. Pulled over and checked the oil, no oil on the dip stick. Put 2 quarts of oil in it and tried to limp home. Turned off again and wouldn't restart. No warning lights. Took it to a dealership and was told the engine was seized and they knew about the oil consumption issue, but they told me that 3.3L engines weren't covered. No I still have half my car to pay for and engine replacement costs as much as the car is worth. I currently still have the vehicle and trying to figure things out.

Upon approaching stop sign, the vehicle stalled and after restart, the vehicle ceased acceleration at intervals. This caused the vehicle to impede/slow traffic during journey. Again, at stop light, the vehicle stalled and “all” warning lights appeared. The engine failed to restart and the vehicle was towed from traffic due to engine failure. The vehicle is a 2017 Hyundai Santa Fe Sport 2.4 with 116,000 miles. An Engine Class Settlement has been established for the model years 2010-2012 with this same issue. The vehicle will be towed to a dealership for inspection, confirmation and repair. I felt the need to make an incident report thinking maybe other reports have been filed, also, and the manufacturer reusing to admit to problem issues.

All safety lights AEB, TMPS, ABS, on. The car breaking as driven due to this issue. Reported to Hyundai Headquarters. They said it was a major safety issue but not willing to pay for repairs especially since it's a safety issue.There many reports online of people experiencing the same issue with new cars as well. Having to pay for this is not very noble of Hyundai.

Car stopped suddenly and when I went to check, the oil had been completely depleted. The shop says the engine failed, most likely because the oil had evaporated. Low mileage, well maintained, so the car has a defect that can be life threatening. Thankfully, for me, it stopped in a quiet road and had to be towed. This could have happened in busy traffic and caused a bad accident.

The car is 2017 Hyundai Santa Fe with a defective crankshaft. The car is leaking oil. I called Hyundai and they noted that although they have recall 168 the VIN for my car doesn't match a recall that is on their website. I spoke to a Hyundai case manager today who said that even though my car has the defective crankshaft they will not repair the vehicle because it beyond 100,000 and the recall is expired. I am seeking help from the NHTSA as my car should be covered under this recall. I took it to an independent shop that noted that my car should be covered. I have photo and documents to prove that my car should be covered under this recall. My VIN just doesn't match their records and they are denying my claim.

My Santa Fe has just under 87,000 miles on the engine and has developed a knock. No check engine light was ever illuminated. We scheduled the vehicle for an inspection at the dealer. After a week, we were informed that we had a connecting rod bearing failure. We purchased this car second hand at 74,000 miles and have put 2 oil changes on it since owning it. This car is the primary vehicle for my wife and if this rod would have locked up while driving, it could have put my entire family at risk.

Rear camera stoped working

My 2017 Hyundai Santa Fe is excellently maintained with 130,000 miles on it with a faulty rod requiring engine replacement. There is a safety recall #168 for the exact same failure on the same year make and model and engine but Hyundai will not cover my engine as this recall is vin specific and mine does not qualify. Now left a loan on a car that I cannot drive.

I've owned my 2017 Hyundai Santa Fe 3.3L V6 since late 2021. I haven't noticed it using oil. Stopped at a traffic light, the engine lost power. It was so scary! No warning lights were on my dash. I was thankful to not be rear-ended...although I could have filed an insurance claim if I had been. As it is, my insurance says it is a 'mechanical failure.' The car would not start but luckily some strangers pushed me out of the highway. I tried two different jumper cables and was able to roll up my windows but not much else. The car was towed back to hometown. At a repair shop, the mechanic told me the engine was locked. It has 97,000 miles on it and I'm the second owner so the 100K warranty doesn't apply to me. I called Hyundai and they instructed me to have the car towed to a Hyundai dealership where they 'might' help. The car sat for 2 weeks before anyone looked at it. This week, I heard from the repair shop that the engine is seized and not repairable. This model has no open engine recalls. I don't understand how this engine isn't being recalled like the other Hyundai models. I have to say that I will no longer purchase Hyundai's or recommend them to anyone else! As I still owe quite a bit on this car, I still don't know what I am going to do. The shop said they would look for an used engine with lower miles. I still haven't heard anything additional. Seems like the hens are guarding the henhouse pretty tight!

Previous to the day of this incident there was no check engine light showing. I was driving and heard a knocking /grinding sound that progressively got worse. I was trying to get home and the engine suddenly died , all of the warning lights came on and the engine couldn’t start. Took it to the dealership. The third party extended warranty didn’t cover it because all of the oil was missing ( no oil leak was present). Still waiting to see if the dealership will repair.

2017 Hyundai Santa Fe Sport 2.4L automatic, took the car in for recall service. The following recall services were completed: (23-01-014H-5), (23-01-004H), (20-01-006H), (#17-01-050), (17-01-002). Service completed on 07/25/23, car was in perfect working order prior to recall service. Picked car up from dealer on the afternoon of 07/25/23, drove about 5 miles home. Next day (07/26/23), drove car about 20 miles and engine light came on. Took back to dealership 07/26/23 at about 3pm, stated nothing they did would cause engine light to come on and wanted me to leave with vehicle without checking it. Said 8/1/23 would be the earliest the could look at it to even check the code. Refused to leave with car in that state so they did check the code and stated it was a catalytic converter code and that mine might be going out. Stated that nothing was wrong with my car prior to recall services. Then they asked if my engine light was on before I brought it in for the recall service, I stated no. Then they said it could be the engine software update reading something wrong and cleared code. Told me to drive vehicle and if it came on again to bring it back. Drove car home again which is about a 5 mile distance. Did not drive car next day (07/27/23. Drove car on 07/28/23 for about 20 minutes and the engine light came back on. Called the dealership and they stated they would call me back but never did. Called the national Hyundai customer service number and explained the situation. Gave me a claim number and stated a case manager would contact me in 3-5 days. Called the dealership again on 07/31/23, and left another message with the service person but they did not return my call again. Called on 8/1/23 and asked for the service manager who stated earliest they can look at my car again is 8/7/23. Have not been contacted by a case manager yet as of 8/1/23. Hyundai forams online clearly state other owners having same issue as mine after having the Hyundai software updates completed.

While driving uphill at 40 mph the car would not accelerate and the mph began slipping down to 30. There were no warning lights during or before this and no other changes while driving. A clicking/rattling noise became louder as I drove on. I made it up the hill and to the next stop light. When trying to accelerate, the vehicle would not go past 20mph and the clicking/rattling noise was very loud. I drove approximately 2 miles to get home. The next day at the dealership they stated I needed a new engine and there was no oil in the engine. I am up to date on my oil changes and never once was notified my engine had a problem during any of the inspections. We had to replace the the transmission around 90,000 miles. The car currently has approximately 113,000 miles.

This is an OIL CONSUMPTION & ENGINE FAILRE Car was being serviced by Hyundai for oil consumption test, and failed, 1 quart of oil consumed every 400 miles. On 7/23/23, engine failed on PA turnpike while travelling 70 MPH, and almost caused an accident. At 65k miles Hyundai agreed to to conduct oil consumption test, and submit for engine replacement, First part of oil consumption test failed, and car was set for engine under Hyundai warranty, but 2 days prior to cleaning engin failed. Engine has had high pressure fuel pump replaced, and I reported gas smell from oil Catalytic convertor was replaced @ 55k miles, as oil consumed burned out convertor. Now that the engine valves are burned, Hyundai is not honoring the good faith engine replacement.

A knocking noise from the engine that increases in frequency as the engine rpm increases. Reduced power and/or hesitation and vibration. Illumination of the “check engine” light in the instrument cluster. Illumination of the “engine oil pressure” warning lamp. My car will drive up to maybe 37mph and then the engine will seize up and go into safety mode and it becomes inoperable. THIS is a death trap if we suddenly stall out on the highway or at a higher rate of speed!!!! The dealership is basically saying oh well, it is out of warranty. I just bought this car from Banister Nissan on 6/5/2023. Less than 60 days ago.

Engine failure - Engine had failure while highway driving (approx 60mph). Complete loss of power in roadway. Mechanic diagnosis indicated piston rod had disconnected and caused hole in engine block.

While driving on freeway there was a clicking sound coming from the engine area but no other strange sounds or sensations, no warning lights or changes in the dash gauges. Finished 30 mile trip back home. Next morning when starting the car the same noise was happening so we checked oil. Oil reservoir was empty so added 4 quarts and let it sit for awhile then idle before leaving. The clicking noise seemed be random, sometimes louder and faster and sometimes not clicking at all. Approximately 15-20 miles down the freeway (about 60 mph) the RPMs spiked so I moved to slow lane and braked. At this time a large commotion from the engine that shook the car with large amount of smoke coming from behind the car and an oil trail. Car was towed to mechanic where engine failure/hole in engine was diagnosed. Waiting for appointment now at dealership. Fortunately never lost control of the vehicle.

While driving on the highway my engine seized up and stopped working altogether. My dashboard went completely red with warning lights and I could get to the side of the road to call for assistance. The day prior while getting an oil change I was told by the mechanic that some Hyundai cars have been consuming oil quickly and that I had less than a quart left while I just was a little of the 3000-mile mark. The previous oil change I was also told I was at a very low level as well. I called the dealership about the concern and they were willing to run some tests on the car, but that afternoon the engine seized up. The car was towed back to the dealership and I was able to have the engine replaced by the manufacturer. I was very concerned for our safety when the incident happened because I was on a highway traveling at a high-speed rate (posted 60mph) but was glad to safely make it to the shoulder of the roadway.

At ~126k miles, my 3.3L Santa Fe started knocking and then stopped running. There were no warning lights whatsoever. Regular service records are available to show oil changes/maintenance and all repairs done at the dealership. Mechanic says the engine is toast. Hyundai dealership told me no need to even bring it in bc it will not be covered.

While driving home one day my car lost all power. All the warning lights on the dash came on and then my car was dead. I managed to safely get off the road but had trouble getting the car to stop. Once stopped safely, my car would not restart. It would crank but would not turn over. My car ended having to be taken to the dealer for diagnostic, only to be told me engine was seized. My car had 58,415 miles on it. No indication that there was anything wrong with the engine.

Blown engine in the middle of the highway. The car have been consuming excessive amounts of oil. I though that, if the car has the oil change done more often, the engine would be fine, but that was not the case.

Since early 2022 I have been having oil consumption tests done on my vehicle, after having an oil change and 2 months later, during my inspection, being told my oil is completely dry (no warning lights came on at all). There was an oil combustion done, which the dealer had to keep my car and put me into a rental (after me pressing the issue of a rental or loaner). I am now on my 2nd round of oil consumption test. I had an oil change done the last week of May, took it back 932 miles later because my oil light quickly came on then went off, when turning corners and coming to a stop on level ground (the light did not stay on) and it burned 3.5 quarts in 932 miles. It has gone from burning 2.5 quarts in 1,000 miles on the very first oil consumption test in 2022, to now burning 3.5 quarts in less than 1,000 miles. Last summer there was oil on my spark plugs from the oil consumption, but I had to pay out of pocket to have them replaced. This last time I went in June, the dealer stated they will contact Hyundai about replacing the engine. It has been 2 weeks and I've heard nothing yet. This is a huge safety & fire concern that I feel Hyundai is taking way to lightly! It is a huge inconvenience as well to take off work, leave work early, go into work late, pay for rides to/from the dealer, put oil in my car, etc. I asked about a loaner for times they wanted to keep my vehicle, and they responded that they do not have any available. Rentals should be covered 100% if they do not have a loaner to give us. When I was put in a rental, I had to pay the deposit because that is not covered by Hyundai. Reading about all these issues, I am not sure why Hyundai has not put out a recall on this issue, instead they continue to put us and our families at a big time risk!!!

The crankshaft broke due to abnormal wear the cars mileage is 102000 the check engine light never cam on it died in the middle of the freeway with no warning at all

Not really an incident but my car has the same issue as the class action lawsuit from Hyundai for issues with the connector rods going out. I can’t get it fixed because of this issue. Hyundai says they can’t do anything about it and sent me your info! Can someone please help me? I still owe $23,000.00 on this car! Is there a way to add the recall to my car? It is an almost $14,000.00 repair! It started knocking out of nowhere and isn’t drivable because of the issue.

While driving, approximately 3 miles from home the engine catastrophically failed by throwing a rod through the engine block, dumping oil on the road in a cloud of smoke.

Hello. I don't know if this is even something you look into, but I wanted to see. Yesterday when I came home from work my oil light came on and all of my oil suddenly dumped in the driveway. I am thankful I was at home because this could have been a nightmare somewhere else. I had my car towed and was advised that the rear main seal needs replaced as well as the oil pan gasket. I don't know if this is a safety issue, but if my engine would have seized on the highway that could have been a nightmare. Oil maintenance has been at regular intervals. There was no warning until my light came on in the driveway and then the immediate dump of oil. I'm happy to answer any other questions. Thank you. Brooke

About two months ago my son was driving home and noticed the oil light flash on and off quickly while he was driving. He immediately brought the car to our regular mechanic who instructed him to just check the oil "it might be a little low"- When my son arrived home we checked the oil and the oil was down 3+quarts. There is no engine oil leak, and the oil in the car had been changed recently and has also been changed every 3-5K miles per the manufacturers recommendation. We did a bit of research and learned that this is a known problem for thousands of Hyundai owners and that Hyundai recommended we start a case with them. We did. We had an oil consumption test performed during which we were told not to check the oil at all ourselves or it would "ruin the test". We were then told that the car was "only down a quart of oil after 1K miles and so it is fine"- The case manager told us that if the car had been down even an ounce more than a quart, we would be moved into a place where we could get some repairs done on the known defective engine. We are now left with a car that burns oil at a rate that is not normal or safe. In addition, our car makes loud popping noises upon start which we have researched and found is due to oil escaping from the engine and going to places in the car where it should not be. We don't believe the car is safe to drive because there is no consistent way to determine how much oil the car is burning and asking a customer to replace a quart of oil every 1K miles is unreasonable. There are thousands of people across the US who are experiencing this same issue. Why hasn't there been a recall?

On my 2017 Santa Fe equipped with a power lift gate, when the power struts start to fail, it is without warning and intermittent. The lift gate will fully open, then suddenly drop down about a foot before stopping striking the top of the head. At first the drop down would occur several seconds later when one was already under the lift gate and bump the head when moving back. This started about 2 months ago. Hyundai had to replace both power struts where the total job cost just over $1,700.00. The part were $1,244.08. Although I took a video of this with my cell phone, it is too large to email to my Gmail or AOL inbox. Eventually the lift gate could fail completely possible trapping a small person under same.