2017 Hyundai Santa Fe Complaint Log

The engine is consuming oil excessively, I am burning through 1.5 quarts of oil every 500 miles this is excessive. The car only has 66,000 miles on it.

I was driving about 20mph down a country road, having just pulled out from the driveway. The car sounded fine, had no trouble accelerating. There were no warning lights on. All of a sudden, the car just died. Everything shut down. The country road was very narrow and there was no shoulder, so all I could do was put on my hazard lights and hope I didn't get hit. The car would not turn back on. I had it towed to a Hyundai dealership and was told that the engine had failed and it would be close to 15-20k to replace it. There was no warning indication that something was wrong with the engine. The car has 108,000 miles on it, but should have lasted longer than this.

Engine had power loss going up an overpass. No warning lights came on, and engine began to knock(maybe lifters?). There was a loud noise and we experienced critical engine failure, with a hole being blown through the block in at least 2 spots.

This is second time happening to me. I was driving on us 212west and all of a sudden there was a huge jerk and I lost power. I got almost hit by car behind me. Blinking engine light came on and this is the same thing happened last time with recall 953, knock sensor. I have talked to hyundai customer support. They are playing with peoples life.

The car started making a very loud knocking noise while driving and became un-drivable due to the engine knocking and sputtering. Safety was compromised due to not being able to safely drive the vehicle the appropriate speed as this began suddenly. The car was taken to the dealership where the determined that it had rod bearing failure and the engine needed replaced. There is a recall for the same make, model, and year of the car, but the VIN number is different. The recall that is out for other VIN of the same car and engine states that there is rod bearing failure due to a faulty crankshaft. This has been confirmed by the dealership. There were no warning lights or indications that the car was not in proper mechanical shape prior to the issue. The dealership and corporate are unwilling to work with us to have this issue repaired under the recall, even though it is the same issue, since it is 17,000 miles over the warranty and that the recall “does not affect our VIN number.” The engine that the car needs is not available unless it is a used engine as there are so many issues with said engine, which then makes the engine extremely expensive and difficult to locate.

It’s not a accident The car won’t start and brake and wheels keep locking by itself.

Engine started losing power with weird noises and after stopping would not start again and was smoking. Dealership said engine has to be replaced. No warning lights came on. Dealership says everything else on the car is working perfectly, just no compression in the engine.

UNKNOWN but it appears the oil is leaking from my car but I am not sure where as there are no puddles and we checked it and dipstick didn't detect anything, 4 quarts were added and it showed it was more than full then after waiting 3 hours for a tow truck to take it to the shop the oil was basically empty per the mechanic and the engine was shot and needs to be replaced but there is no engines available due to engine fires and other scenarios like mine yet an investigation is still going on and I am out a car

Engine failure while driving the vehicle. My safety along with others on the road was put at risk due to the cars engine failing and making me at risk for someone to hit me. There were no warning or check engine lights on prior to the incident or after.

The contact owns a 2017 Hyundai Santa Fe. The contact stated while driving approximately 30 MPH, the accelerator pedal became inoperable when depressed and the vehicle stalled. The contact stated that a unknown warning light illuminated. The vehicle failed to accelerate and coasted downhill into a parking lot. The vehicle was towed to the local dealer where it was diagnosed and determined that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was contacted but no additional assistance was provided. The failure mileage was approximately 83,000.

Car is properly maintained and serviced. We were driving on Highway and I heard a rattle. I turned down the radio then the speedometer changed from 65MPH to 0. The car was just rolling and lost all power. Then, for the first time ever, the check engine and battery light came on. Lots of smoke from the back and from under hood. They said it threw a rod through the back of the engine, and all the oil leaked out. I had it towed to a dealership

The contact owns a 2017 Hyundai Santa Fe. The contact stated while driving 55 MPH, the vehicle inadvertently stalled. The contact was able to push the vehicle to the shoulder, where the vehicle failed to restart. Upon visual inspection, the contact observed an excessive amount of engine oil in the engine compartment. The vehicle was towed to the dealer, who determined that oil sludge had damaged the engine, requiring a replacement of the engine. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 17V578000 (Engine and Engine Cooling). The vehicle was not repaired. The manufacturer was notified of the failure, and a case was opened. The failure mileage was 100,000.

Car lost power, and engine has catastrophic failure. Needs new engine, has 74k miles on it!

The vehicle lost power. When we looked under the hood there was oil all over and all oil had leaked. There is a small hole in the side of the engine block.

The left rear brake caliper broke off and was hanging next to the wheel. The brake fluid was leaking and had leaked out. it is available for inspection. This occurred while driving home from an errand. Had it occurred earlier on a steep hill down the mountain, the results would have been catastrophic, probably resulting in loss of life. The vehicle has yet to be inspected by the manufacturer but will be soon. No warning lights just noise of caliper banging against car and loss of brakes. Event occurred close to home problem discovered there.

At 80,000 miles, transmission went out. Then, 91,000 miles the motor locked up. Hyundai refuses to repair

Two weeks ago, I heard a noise when we started our Santa Fe but the car continued to run and no warning lights were on the dash. The day after I heard the noise, I was driving and the car suddenly stalled - fortunately, I was on a side road but had I been elsewhere I could have easily caused an accident and been a danger to myself and others. I was going 30 MPH and looked down to see my car said 0 MPH so I pulled off the road. My car had no warning lights at all prior to the stalling but once I stalled, the check engine light came on. All my electrical continued to work. We had the car towed to our usual auto mechanic who told us our engine had failed but they believed our issue was under a Hyundai recall. We had our vehicle towed to the closest Hyundai service center, but they denied that our VIN was under the recall despite our car being the exact make, model and month of manufacturing the recall stated. Attempts to speak to Hyundai corporate resulted in the same denials. So now, with no warning, my 6 year old, barely used car has a completely dead engine through no fault of our own. Our car was regularly maintained by our local auto mechanic. Our car is currently sitting at the Hyundai service center after being quoted over $17,000 to replace the engine.

The contact owns a 2017 Hyundai Santa Fe. The contact stated that while driving at an undisclosed speed, the vehicle stalled. The check engine and oil pressure warning lights were illuminated. Additionally, the vehicle experienced rough idle. The contact related the failure to NHTSA Campaign Number: 17V578000 (Engine And Engine Cooling), however, the VIN was not included in the recall. The dealer was not notified of the failure. The vehicle was not diagnosed nor repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 162,000.

My engine had been using oil at a very fast rate and I was just told that hyundai consume a lot of oil. I have had this car since 77k miles and have issues ever since I bought it. At first I had issues with it not accelerating on the interstate and then it would randomly stop while I was driving, almost like a car hiccup. I took it to the dealership, and other car shops and no one found anything wrong. Finally two weeks ago, I was on I85 and my car was driving really roughly and idling roughly as well. No lights came on until it started to decelerate on the interstate to 30 miles an hour and I had to pull off to the side of the road. Then a bunch of different lights came on and I turned it off and it wouldn't turn back on. I had it towed to the dealership, and they stated I had a bad engine, and Hyundai may replace it but it will take the shop 4-6 months to even take the engine apart to see whats happening. I'm out of a car for at least 4 months probably more, and there is nothing I can do. The mechanic is thinking there is an issue with the bearing.

My santa fe stalled on me while I was driving had it brought to a garage. I was told that there was metal shavings in my oil and that the crank shaft was bad and I needed to get a new engine. I was told that there was a recall for this and I called the manufacturer and was told that it was not covered under the recall.

My 2017 Santa Fe SE Ultimate AWD was scheduled for an oil change and yearly NC State inspection and I scheduled that with the local dealer that I use regularly for servicing my Hyundai. On the way to the Hyundai dealership, Johnson Hyundai of Apex, I felt that the engine was making a strange knocking sound when accelerating and seems to have lost power. So I mentioned that to the dealer servicing technician Jeremy and he told me that he too noticed the knocking sound and that they will let me know what is going on. I got my complementary ride back home and in few hours got a call from dealership that I have a blown engine and that they will try and contact Hyundai to see if they will replace the engine. Few day later they called me that Hyundai was going to only pay 90% of the nearly $20000 cost and that I’ll be paying the balance. I insisted full payment but they declined and I am still fighting them to pay for my rental coverage. There were no sign of engine problem or service lights and my suv has been regularly serviced by Hyundai from day one. They need to cover the total cost of the engine as I see there are many other owners that are in the same boat.

Engine had a massive Engine failure with 90k miles on it. Engine was well maintained when failure happened. Engine shut down and left wife and I on side of the road. Had to towed to dealership and dealership said its an engine failure.

The engine failed in our 2017 Hyundai Santa Fe earlier this year (March). They replaced our engine after finding out it was part of the rod bearing engine failure recall. The check engine light came back on as soon as we got it back (April) and the car has not worked properly since. Shaking badly, it also died after I started it. After them telling us for two months, they were too busy for us to bring it back to them. We finally brought it back this week and dropped it off for them to fix anyway (July). The Hyundai repair people told us the problem is not covered under the warranty (vcm motor on the side of the intake) and not related to the engine recall even though the problem happened immediately after they rebuilt the engine and now we must pay $1000 out of pocket.

The contact owns a 2017 Hyundai Santa Fe. The contact stated while she was parked in her driveway, she was at the back of the vehicle and had lifted the lift gate to place items in the back when the lift gate inadvertently came down on the contact's neck. The contact was trapped by the liftgate and struggled to pull her head out. The contact had hurt her neck in the process of freeing herself and had set up an appointment with a doctor. The contact stated no warning lights or chimes were heard or noticed. The contact had not taken the vehicle to a dealer or independent mechanic. The vehicle had not been diagnosed or repaired. The manufacturer had not been informed of the failure. The failure mileage was approximately 80,000.

I was driving with my 2 children in the car, and with no warning there was a loud pop noise and lots of smoke came out of the hood I had to pull over as quickly and safely as I could. The car died and would not come back on. Mechanic advised that the rod went through the engine block. I took the car to the dealer after seeing on line that the same year make and model had the same thing happening to the point the cars have caught on fire. I have taken very good care of all of my vehicles she had an oil change every 7k miles on Synthetic oil. I was told the recall was in the 4 cylinder engine and i have the 6 cylinder engine. It is the same exact thing that happened to the 4 cyclinder engine and having all the mechanical reciepts showing that the car was taken care of per service miles.

The engine throttles while accelerating and leaks oil and a burning smell comes from under the hood. the smell passes through the air vents and fills the car. I am afraid it might catch fire under the hood. The suspension makes noise and can also feel on the steering wheel. I will appreciate the company if they take safety measures in fixing this issue.

While driving at approx. 65 mph on Friday, March 3, 2023 my Hyundai Sanat Fe completely loss power. It dramatically loss steering and brake pedal feel. The vehicle needed to be towed to the closest service station. The engine shows no signs of oil leaks or any other physical issues.

The oil leaks every time I brake, and car engine and brakes get hot.

Vehicle engine used the engine oil and cause motor failure. One day after hearing the engine start reving and my gas pedal could be held to the floor without any acceleration I was on an interstate I panicked hit the breaks and started to glide over, to try to see if gas pedal would work I hit it and the car drove as normal this happened twice after I bought the car from vroom in February 2022 a year later the engine needs rebuilding as when you start the car you can here loud rattling. No dash lights are for warnings. Family of 5 still owe 16,000 dollars on the vehicle.

I bought a 2017 Hyundai Sante Fe Limited trim with the 3.3 L 6 cylinder on Nov 2, 2022. The car was running perfect until Feb 28, 2023, when while driving the engine started knocking and the check engine light came on. This happened instantly. I had it towed to a mechanic where it was discovered that the oil pan and oil filter were covered in metal shavings. The engine failed at 97,000 miles. The code that is being read is “P0014 Exhuast Camshaft position timing - over advanced. This is the same exact thing that is happening with earlier and Hyundai and Kia engines, but there aren’t any recalls, campaigns, or class action law suits open for my specific vehicle, so the Hyundai dealership that I am bought it from are pretty much telling me too bad too sad, you didn’t buy the extended warranty. Hyundai has a significantly documented issues that are exactly the same problems and seem to only be addressing the older vehicles with the same exact issues. This is almost criminal of Hyundai, because even though corporate and their dealerships are aware of these issues and acting like they are sympathizing, they are offering absolutely no help to their customers for their faulty engines.

The panoramic sunroof on our 2017 Hyundai Santa Fe unexpectedly and without warning, exploded during a leisurely drive through our town this morning. At a speed not exceeding 40 mph, we were suddenly met with a loud, gunshot like sound that instantly frightened us. We immediately put our hazards on and pulled off to the side of the road to find that the sunroof had completely shattered. Thank goodness we had just closed the sun shade or else our three year old and family pet would have been covered in glass shards, shards that would have most definitely caused serious injuries had that sun shade not been closed. We were on a paved road where no other vehicles were present, leaving no chance for a rock or any sort of debris to have impacted the vehicle. There has been no prior glass work done on the sunroof and we have not experienced any sort of major temperature differential in our area recently. There were no chips or hairline cracks present prior to this incident. We have contacted our insurance company but are waiting to file a claim until we reach out to the dealership (it is currently a Sunday and all dealerships are closed here). Had we been on a major highway or road, this could have most definitely caused an accident as the noise was incredibly loud and shocking. Again, what is most concerning is the fact that had we not just closed the sun shade, our toddler could have been seriously injured by the glass shards.

Engine is using a quart of oil every thousand miles.

Our 2017 Hyundai Santa Fe was driving perfect up until an engine light came on last week. During which the vehicle began sounding like a diesel engine idling rough. Using an inexpensive code reader I connected to the vehicle OBDII port and the code related to an crankshaft position error (i don't recall the actual code set). I brought the vehicle into the dealership for a routine oil change and check why the engine light came on. After the oil change had started the dealer brought me into the garage to show me excessive amounts of metal pieces caught within the oil filter making the vehicle inoperable. They mentioned something must have failed within the engine and the engine chewed it to pieces causing the rough idle. They also mentioned they're surprised the vehicle was still working and it was just a matter of time before the engine failed. The dealer explained it would take 9 months to repair due to the 50 other vehicles ahead of me all needing engines and only 1 technician on their staff qualified to replace engines. I researched online for "2017 hyundai santa fe engine failure" and a recall showed up sounding very similar to my issue (Recall No. 17V578000); however, my vehicle VIN number was not included.

Driving car when suddenly all the dash lights came on and car started sputtering. Pulled over to side of road where car completely died. Could not restart with jump. Towed to mechanic where he informed me the engine appears to be ruined. Maintain regular oil changes since purchasing car in 2020.

The airbag light won't turn off. I was told the car is out of warranty and my extended warranty does not cover this issue.

Car Mileage approx 81,000 miles at time of incident. All records maintained for 7 years. Driving 70mph on highway. Pull of highway and lose power to engine. Engine has a complete failure. Luckily I was able to pull over to the shoulder, no smoke, oil spill. No check engine light ever came on. Hyundai replaced the engine, costs were approx $19k covered by the warranty. Car was under repair for 5 weeks. Long blocks are no longer available so it was frankensteined with a shortblock. One week after getting car back developed an oil leak. Hyundai will not warranty this issue. Car is in the shop getting repairs. Seeing everyones posts here having the same issue for the same model year I referenced RECALL # 168 which appears to be the same issue in all of these cars but my vin did not fall under its vin range. Good luck out there.

The contact owns a 2017 Hyundai Santa Fe. The contact stated while driving at an undisclosed speed, the check engine warning light illuminated and remained illuminated, with a knocking sound coming from the engine compartment. The contact stated that the vehicle also lost motive power while driving at undisclosed speeds. The vehicle was taken to a local mechanic who diagnosed that engine was faulty. The vehicle was later taken to the local dealer who diagnosed that the engine was faulty and needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure, but no assistance was provided. The approximate failure mileage was 39,000.

All of sudden check engine came on along with engine oil and battery on dashboard and couldn’t go over 55 MPH on highway and car has been burning oil the past couple months and was told it wasn’t an issue until engine failed on my husband on the way home.

The engine seized while driving. It will be available to inspect if requested. No warning signs whatsoever. Not a light on the dash. 117,xxx or so miles on it. We were driving in the left lane on the interstate when it happened. No noise, just completely shut off. In ST. Louis traffic. We couldn’t get to the right side so it was extremely dangerous. I’m unsure if this is a common issue or not. The vehicle has only had diagnostics so far, no further inspections. I was due for an oil change that week, there were zero warnings signs that I noticed but I’m not a mechanic. No lights prior to incident, but when it occurred the following lights came on: key undetected light, oil pressure light, engine malfunction light, power steering light, battery light, and I believe there was one more unknown light. My vehicle engine just shut off completely and wouldn’t restart.

Driving north on a southern California freeway at 65MPH and the engine lost complete power. The "Check Engine Light" immediately came on and I was able to safely coast off the freeway. I did not try to restart the car but instead had it towed to the nearest Hyundai dealer. The dealer replaced the spark plugs, performed a diagnostic test, and determined there was "low engine problem" and stated the engine needed to be replaced. They then said it might qualify for Hyundai's extended engine warranty program and submitted a claim. During this claim waiting period, I submitted a machanical breakdown claim to my auto insurance company who immediately sent a specialist to the dealer and reviewed the work done to date, and requested a compression test and determined it was a "top end problem". The insurance company specialist then requested the dealer remove valve cover and cylender head for further inspection and to confirm the car had been properly maintained. The dealer said the cost would be around $3,000 and the insurance company said this cost would be my responsibility. Days later, the dealer informed me Hyundai denied my extended engine warranty claim. In conclusion, I have self performed 90% of the oil and filter changes (using OEM filters) per manufactures recommendations and believe I have a valid claim under Hyundai's extended warranty. Please help. [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

My family was driving down a busy state road at around 45 mph when the engine stalled. Seconds before the engine stalled the check engine light came on leaving no time to react.There were no other warning lights to indicate a problem leading up to the incident. Thankfully with what control we had left of the vehicle we were able to maneuver into a shopping center. Though we were able to stop safely we found ourselves facing the wrong direction in the shopping center right of way. The police arrived to direct traffic in the area around our vehicle as we waited for the tow truck causing major congestion leading out into the main road. The car was towed to the Hyundai dealership for inspection. They diagnosed the problem as a rod bearing failure in the engine. At only 65,000 miles this type of engine failure without any warning from the cars systems is unacceptable and dangerous.

While just entering the freeway my hood flew open at approximately 65-70 mph, hit and broke the windshield, causing me to run off the road. The vehicle exhibited no prior indications that the hood could fly up. The vehicle was taken to a Hyundai dealership and we were told that we needed to contact Hyundai Customer Care that the dealership could not do anything until a Claims Manger contacted them. Upon contacting Customer Care a claim number was assigned and the Hyundai claims manger eventually called saying that this defect is not covered under the recall 163 (TSB# 17-01-050 for Secondary Latch Cable) because the manufacture date is 7/30/2016 and the recall dates are 7/12/2012 through 6/27/2016. This is only 33 days after the recall period ended and sounds like the Hyundai factory had an escape of a bad vehicle. I took pictures of the secondary latch cable, it shows corrosion, and uploaded to the Hyundai website at the advice of the Customer Care Representative. After a lengthy period time the Hyundai Clams Manager reported, on a recorded line as he stressed, that his management did not see this as a warranty or goodwill repair and suggested that I make an insurance claim for the repair and for a rental car. My wife, mother in law and children were not physically injured but emotionally rattled. We've had no choice but to drive the vehicle, with the hood secured alternate DIY means, as we awaited disposition by Hyundai. We now have no choice but to arrange both repair and loaner vehicle by ourselves. Again, the vehicle manufacture and recall date range are only 33 days apart - this smells of an escape from the Hyundai manufacturing plant. Also, isn't the purpose of the secondary latch to prevent the hood from flying up if the primary latch fails or is partially / false latched? Please contact me if you need any additional information i.e. Claim number, Claims Manager name, etc.

The contact owns a 2017 Hyundai Santa Fe. The contact stated while driving approximately 20 MPH, there was a knocking sound coming from the engine, and the vehicle lost motive power. The check engine warning light was illuminated. The vehicle was taken to the residence. The vehicle was towed to a dealer where it was diagnosed that the camshaft assembly needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 140,000.

The vehicle suddenly lost power and acceleration while on the highway. The service engine light began flashing. I was able to drive it to a safe location, though only at a low rate of speed. I had the vehicle was towed to a local garage. The error code indicated a knock sensor error. Hyundai is aware of this error and problem, but will not address the issue until it reoccurs. Also, the garage indicated that the oil "looked dirty", so they changed it, though the vehicle was not yet due for an oil change.

Hyundai corporate's engines on some vehicles has oil dissipating out of thin air. 2 to 3 quarts of oil can vanish between regular interval oil changes. Hyundai is lying saying that this is "normal." It is not. The other issue is the oil indicator light may just pop on and off but it does not stay on when the vehicle has several quarts of oil that dissipated not warning the driver they have a serious problem. This leads to a safety concern because the vehicle could just stop working because the driver has no idea the oil is low. I urge the NHTSA to take action on this since so many vehicles with Hyundai are affected. Thank you.

The car lost all power in he middle of a busy 4 lane highway. Was able to coast to the shoulder. Engine light came on had car towed to mechanic. I then took car to Hyundai an they told me it had to do with update. Got car back an less the 6 hours later the car went into limp mode not exceeding 2000 rpm. Took the car back an now they are claiming the piston has dug into cylinder wall an need new engine.

Oil consumption bulletin, piston slap, engine failure causing vehicle to shift into limp mode while driving at 70 miles per hour.

The contact owns a 2017 Hyundai Santa Fe. The contact stated that while driving at an undisclosed speed, the vehicle stalled. No warning lights were illuminated. The contact stated that the check engine warning light was illuminated intermittently. Additionally, the contact stated that the vehicle was consuming an excessive amount of engine oil. The contact stated that the engine consumed 1-quart of engine oil every 500 miles. The vehicle was taken to the dealer, who informed the contact that there were metal shavings in the engine oil and that the engine needed to be replaced. The manufacturer was made aware of the failure and informed the contact that the type of engine installed in the vehicle originally was discontinued. The failure mileage was 100,000.

two large holes in engine block, now the engine is dead, they are charging me $5000 to replace it.

The engine is burning about a quart of oil every 100 miles. Taken our call to the repair shop, which found no leaks, and then a Hyundai dealership that confirmed no leaks but said everything looked good and gave no explanation as to why my oil light kept going on and we had to add oil non-stop.