2025 Hyundai Tucson Air Bags & Restraints Problems

NHTSA Vehicle Safety Complaint Report I am submitting this complaint regarding a serious safety defect involving the rear seatbelt in my 2025 Hyundai Tucson Limited. The vehicle currently has approximately 6,000 miles, and this issue has created an extremely dangerous situation for passengers. While traveling out of town, the rear passenger seatbelt suddenly jammed and would not retract or release properly. The belt became completely stuck and unusable. Three adults attempted to safely unjam the seatbelt, but it would not retract or function as designed. Because the restraint system failed, the rear seating position became unsafe and unusable. We were forced to arrange alternate transportation for our passenger because it was not safe or legal for them to ride without a functioning seatbelt. This failure represents a major safety concern. A seatbelt is a critical safety component that should never lock up or become permanently jammed under normal use, especially on a nearly new vehicle with very low mileage. The inability to secure a passenger created a hazardous situation and could have resulted in serious injury if an accident had occurred. I am contacting Hyundai Customer Affairs today to formally report this safety issue. I will also be taking the vehicle to the dealership for inspection and repair, as I do not feel it is safe to drive the vehicle until the defective seatbelt is properly repaired and confirmed safe. Given that seatbelt failures directly impact occupant safety, I believe this issue requires immediate investigation. A restraint system that becomes stuck and cannot be used is unacceptable and poses a significant risk to drivers and passengers. I am requesting that NHTSA review this defect, investigate potential manufacturing or design problems, and determine whether other vehicles may be affected.

The contact rented a 2025 Hyundai Tucson. The contact stated that the vehicle would stop and would restart independently while driving. The contact stated that while attempting to reverse, the vehicle failed to respond on several occasions while the gear shifter was in reverse(R). The contact stated that the failure occurred while there was a vehicle parked behind the vehicle or further away. There was no warning light illuminated. The rental company was informed of the failure. Additionally, the contact stated that upon shifting to reverse on one occasion, the vehicle responded, but unintendedly accelerated. The contact stated that upon depressing the brake pedal, the brake pedal was stiff and failed to respond, causing the vehicle to crash into an unoccupied parked vehicle. The contact stated that the distance between the two vehicles could fit two parked vehicles. The contact stated that her teenager was occupying the front passenger's side seat during the incident. The contact stated that the front passenger's side and driver's side seat belts failed to restrain the passengers as needed, causing both passengers to use their arms to protect themselves. The police officers arrived at the scene but did not file a report. Both passengers sustained arm, neck, and head pain but declined to be transported to the hospital by ambulance. The contact stated that the gear shifter was locked after the crash and required two hands to move to park(P). The rental company was informed of the failure. The contact was able to drive the vehicle back to the residence. The vehicle was driven to the Rental Company the following day. No further information was available. The dealer and the manufacturer were not notified of the failure. The failure mileage was 24,292.

The driver's side rear passenger seat belt doesn't latch.

Air bag safety light is on