2009 Infiniti G37 Complaint Log

1. I WAS DRIVING MY 2009 INFINITI G37XS ON I-95 NEAR PHILADELPHIA. I WAS USING CRUISE CONTROL WITH SPEED SET AT NEAR 65MPH. I WAS LISTENING TO PANDORA INTERNET RADIO ON MY HTC EVO 4G ANDROID PHONE USING WIMAX (4G WIRELESS). THE HTC EVO WAS BEING CHARGED USING A CELLET PMOTQ9C CAR CHARGER FOR CELL PHONES. 2. OUT OF BLUE, ALL ELECTRICAL AND ELECTRONIC SYSTEM WENT BLACK. ALL DASHBOARD DISPLAY(LCD), ENTERTAINMEN/NAVIGATION SYSTEM AND AC AND LEFT/RIGHT TURN SIGNAL AND LIGHTING ALL WENT OUT. NOTHING ELECTRONIC WORKS INCLUDING TURN SIGNAL/EMERGENCY LIGHT. I WAS QUITE NERVOUS, BUT DIDN'T WANT TO STOP AT MIDDLE OF INTERSTATE FREEWAY AND DRIVE STRAIGHT HOME AND PRAYED THAT POWER TRAIN STAY WORKING TILL I GOT HOME. THANK GOD, IT DID. AS SOON AS I STOPPED THE CAR BY PRESSING THE START/STOP BUTTON AFTER I DROVE INTO MY GARAGE, I WAITED A MINUTE OR TWO AND TRIED TO START MY CAR BY PRESSING THE START/STOP BUTTON WHILE PRESSING THE BREAK PEDAL. THE CAR WOULD NOT START. I THOUGHT THAT MY WIRELESS CARD KEY HAD BAD BATTERY. SO I SPENT 15MIN OR SO TO FIND MY 2ND WIRELESS CARD KEY AND STRANGELY ENOUGH I WAS ABLE TO START THE CAR. HOWEVER, THE "SERVICE ENGINE SOON" LIGHT ON DASHBOARD WENT ON. I CALLED THE DEALER SERVICE AND WANTED TO BRING THE CAR. BUT DEALER DIDN'T HAVE ANY LOAN CAR AVAILABLE TILL NEXT TUESDAY. SO I WAITED AND DROVE CAREFULLY WITH MY CAR AND BROUGHT IT TO DEALER ON THE FOLLOWING TUESDAY. AGAIN STRANGELY, JUST ONE DAY EARLIER, THE "SERVICE ENGINE" LIGHT DISAPPEARED. I TRUSTED DEALER HAD RIGHT EQUIPMENT TO DIAGNOSE. 3. DEALER TOOK A FEW DAYS LOOKED AT IT AND COULD ONLY TOLD ME SOME LIMITED DIAGNOSTIC INFO ABOUT LOSS OF COMM AND COULD NOT PIN POINT THE ROOT CAUSE OF PROBLEM. I EXPRESSED MY SAFETY CONCERNS ON AT NIGHT DRIVING ON I-95 SITUATION WHEN THIS HAPPENS AGAIN. THE DEALER ASSURED ME THAT ALL TESTS WERE DONE AND NO PROBLEM WAS FOUND AND THE CAR WAS SAFE TO DRIVE. 4. I DON'T FEEL COMFORTABLE AND FEEL THAT MAYBE NHTSA CAN BETTER INVESTIGATE THIS. *TR

VEHICLE VIBRATES WHEN BRAKING. DEALERSHIP FOUND ALL FOUR ROTORS OUT OF ROUND. DEALERSHIP ALSO FOUND REAR ROTORS WARPED. DEALERSHIP CUT FRONT ROTORS AND RESURFACED REAR ROTORS. *TR

2009 INFINITI G37 HAS ELECTRICAL WIRING INSULATION MADE OF SOY-BASED POLYMER. SOY BASED POLYMER IS APPARENTLY BIODEGRADABLE. THE PROBLEM IS THAT IT IS ALSO ATTRACTIVE TO RODENTS, WHO EAT THE WIRING, CREATING ELECTRICAL SAFETY HAZARDS. IN ADDITION TO THE SAFETY HAZARDS, IT ALSO CREATES AN ECONOMIC STRESSOR ON CONSUMERS AND INSURERS WHO HAVE TO PAY FOR REPAIRS DONE TO THESE AUTOMOBILES, WHICH INFINITI CLAIMS IS NOT COVERED UNDER ANY EXISTING WARRANTY. *TR

2009 INFINITI G37X COUPE IS EXPERIENCING DANGEROUS SURGES IN ACCELERATION UPON BRAKING, THE TRANSMISSION IS JERKING AND GOING INTO "FAIL SAFE MODE" (MEANING SUDDENLY THE CAR IS STUCK IN THE HIGHEST GEAR), THE REAR DIFFERENTIAL IS CLUNKING AND JERKING AS IF THE CAR IS GOING INTO AWD MODE AT TIMES IT SHOULD NOT BE, AND QUITE FRANKLY I AM NOW BECOMING SCARED OF THE CAR. IT HAS 3800 MILES ON IT. I TOOK IT INTO THE DEALERSHIP ON FRIDAY AND WAS TOLD THERE ARE A COUPLE OF KNOWN ISSUES WITH THE TRANSMISSION BUT NO FIX. THEY ALSO ARE CALLING HQ ON MONDAY TO TALK ABOUT IT. I DO NOT WANT TO LEAVE MY CAR TO BE DRIVEN AROUND ERRATICALLY AS THEY TRY TO "BREAK" IT AS THAT WILL CAUSE FURTHER DAMAGE TO THE TRANSMISSION AND ENGINE AS WELL AS PUT MORE MILES ON THE CAR. INFINITI SERVICE AGREED THAT REMAPPING THE COMPUTER WOULD MOST LIKELY TAKE AWAY THE SPECIFICATIONS OF THE CAR WHICH ARE WHAT THEY MARKET AND I BOUGHT THE CAR FOR (HORSEPOWER, ACCELERATION, "SAME AS A BMW". IF THEY HAVE TO GUT THE POWER OF THE CAR TO FIX THE PROBLEM, I FEEL THIS IS FALSE ADVERTISING AND THE CAR IS NOT WHAT I CONTRACTED TO PURCHASE. I AM ON THE VERGE OF WATCHING MY RESALE PLUNGE BEFORE THE CAR IS EVEN SIX MONTHS OLD AND BELIEVE INFINITI SHOULD HAVE TO REPLACE THE VEHICLE. THIS PROBLEM IS HAPPENING REPEATEDLY EVERYTIME I DRIVE THE CAR. SEE NOTES BELOW: 1. CENTRAL COMPUTER CLEARLY FAILING - HAD TO BE RESTORED YESTERDAY. 2. REAF DIFF CLUNKING IN AND OUT OF AWD LOUDLY AND WITH A JERK AND AT UNEXPECTED TIMES 3. SURGING RPMS AS MUCH AS 5000 UPON DRIVING 4. SURGING RPMS AND ACCELERATION UPON BRAKING (3000 RPM) 5. HANGING INSTEAD OF DOWNSHIFTING 6. VERY JERKY DOWNSHIFTS 7. TRANNY WENT INTO FAILSAFE AT LEAST 3 TIMES NOW (MEANING NO GEAR BELOW 5TH IS AVAILABLE AT ANY TIME). *TR

THE MANUAL TRANSMISSION IN MY 2009 INFINITI G37S STARTED GRINDING GEARS NEARLY EVERY TIME THE TRANSMISSION WAS PLACED IN 6TH GEAR. THIS RESULTED IN LONGER THAN NECESSARY GEAR CHANGES AT HIGH SPEEDS AND PROLONGED TIME WITH ONLY ONE HAND ON THE STEERING WHEEL. THE CAR WAS NEVER DRIVEN EXCESSIVELY ROUGH. THIS PROBLEM STARTED AT ~6000 MILES ON THE ODOMETER. AT ~8500 MILES, I TOOK THE CAR IN FOR REPAIR. INFINITI REPLACED THE TRANSMISSION WITH A NEW TRANSMISSION UNDER THE FACTORY WARRANTY AT NO COST TO ME. *TR

I OWN A TWO-MONTH OLD INFINITI G37X. WHEN BRAKING AT HIGHWAY SPEED, THE ENGINE DOES NOT SEEM TO SLOW DOWN AS FAST AS IT SHOULD. I BROUGHT THIS TO MY INFINITI DEALER THIS WEEK. THEY CONDUCTED TESTS ON IT AND FOUND THAT IT "PERFORMS AS DESIGNED." HOWEVER, THEY ACKNOWLEDGED THAT THE TRANSMISSION DOES NOT SLOW DOWN WHEN THE BRAKE IS APPLIED - THAT THE ENGINE IS DESIGNED TO "CLICK DOWN" FROM GEAR TO GEAR. BUT WHEN BRAKING HARD AT A HIGHWAY SPEED, THE CAR DOES NOT SLOW DOWN IMMEDIATELY BECAUSE OF THIS DESIGN. I'VE BEEN DRIVING FOR 33 YEARS AND HAVE NEVER BEFORE FELT LIKE THE CAR WAS NOT GOING TO STOP WHEN IT NEEDED TO. THIS CAR GIVES ME THAT FEELING. I'VE HAD TO STOP QUICKLY A COUPLE OF TIMES ON THE HIGHWAY AND I DID NOT FEEL AS THOUGH I WAS IN CONTROL OF THE CAR. INFINITI'S TESTS SEEM TO CONFIRM THIS. HOWEVER, THEY DID NOT OFFER ANY SORT OF REPAIR BECAUSE, AGAIN, THE CAR IS REACTING AS DESIGNED. THEY DID SAY THAT A SOFTWARE CORRECTION MIGHT OCCUR IN THE FUTURE BECAUSE CORPORATE INFINITI IS AWARE OF THIS PROBLEM. *TR

DRIVING MY NEW 2009 G37X INFINITI AND MADE A FAIRLY HARD BRAKE FOR A RED LIGHT - CAR SLID A LITTLE TO A STOP, BUT CONTINUED ACCELERATING AT 2500 TO 3000 RPMS WHILE I HELD BOTH FEET ON THE BRAKE TO KEEP IT IN PLACE. IT WAS LIKE HOLDING BACK A REVVED UP JET - RPMS WOULD NOT COME DOWN EVEN WHEN I SHIFTED CAR TO NEUTRAL. NEVER EXPERIENCED ANYTHING LIKE THIS IS 40 YEARS OF DRIVING. NOTICED ODI COMPLAINT # 10296445 WHICH IS THE EXACT DESCRIPTION OF WHAT HAPPENED TO ME (WITHOUT COLLISION) WITH THE SAME VEHICLE - 2009 INFINITI G37X SEDAN. THIS PROBLEM IS GOING TO CAUSE SOMEONE TO GET INJURED OR KILLED! HAVE AN APPOINTMENT WITH DEALER ON WEDNESDAY MORNING. *TR

WE PICKED UP OUR BRAND NEW INFINITI G37 SEDAN OUT OF TOWN (52 MILES ON IT) AND THE NEXT DAY, DROVE IT HOME 300 HIGHWAY MILES. OBVIOUSLY, WE WERE EXTREMELY FORTUNATE THE PROBLEM DIDN'T BEGIN ON THE TRIP. BY THE SECOND DAY, THE CAR STARTED DYING WHEN WE CAME TO A STOP. AT FIRST, THE PROBLEM DIDN'T HAPPEN EVERY TIME WE SLOWED DOWN, AND WE DISCOVERED PUTTING THE CAR IN NEUTRAL PROVED HELPFUL. WE HOPED IT WAS A FLUKE THAT WOULD QUICKLY ABATE. UNFORTUNATELY, BY THE NEXT DAY, THE PROBLEM WORSENED, AND THE CHECK ENGINE LIGHT WENT ON. WE TOOK IT TO THE LOCAL DEALER, AND WITH INFINITI, THEY DETERMINED THE TORQUE CONVERTER WAS LOCKING, AND THE CAR NEEDED A NEW TRANSMISSION/DRIVE TRAIN - APPARENTLY, THEY FOUND A PO744 ERROR CODE. THIS IS OUR 3RD INFINITI, AND WE'VE NEVER HAD A SINGLE MECHANICAL PROBLEM WITH THE OTHERS, AND BOTH DEALERSHIPS (THE ONE WE PURCHASED FROM AND THE LOCAL ONE HANDLING THE SERVICE) CLAIMED THEY'D NEVER SEEN ANYTHING LIKE THIS ON A NEW CAR. I'M AFRAID WHAT MIGHT HAVE HAPPENED HAD WE NEEDED TO STOP SUDDENLY IN TRAFFIC. TO REINFORCE THE MAGNITUDE OF THIS PROBLEM, THE WARRANTY REPAIR ESTIMATE (THUS FAR) STANDS AT $11,000 (RETAIL WOULD BE $16K+). IN LIGHT OF HOW SIGNIFICANT THE PROBLEM, I'M SCARED TO DRIVE A VEHICLE WHICH IMMEDIATELY REQUIRED THIS TYPE OF REPAIR. INFINITI'S CONSUMER ASSISTANCE DEPARTMENT HAS TURNED THE FILE OVER FOR REVIEW BUT WILL ONLY LOOK INTO WHETHER THE SITUATION QUALIFIES FOR REPLACEMENT UNDER APPLICABLE LEMON LAWS. THEY WON'T CONSIDER OWNER LOYALTY OR PROBLEM MAGNITUDE OF THE PROBLEM, AND I REMAIN VERY CONCERNED ABOUT FUTURE SAFETY. *TR

2009 INFINITI G37X COUPE. 1ST GEAR IS EXCEPTIONALLY SLOW AND CAUSES DANGEROUS ACCELERATION PROBLEMS IN CERTAIN SITUATIONS. THE TRANSMISSION JERKS WHEN UP OR DOWN SHIFTING. WHEN I TOOK MY CAR TO INFINITI FOR SERVICE I WAS TOLD THAT INFINITI HASN'T RELEASED A SOFTWARE UPDATE OR RECALL FOR THIS PROBLEM YET BUT THAT THEY'VE BEEN RECEIVING NUMEROUS COMPLAINTS ABOUT THE PROBLEM. *TR

TL* THE CONTACT OWNS A 2009 INFINITI G37 COUPE. WHILE DRIVING 35 MPH HE HIT A POT HOLE; IN WHICH THE AIR BAGS DEPLOYED. AFTER DEPLOYMENT, THE AIR BAG WARNING LIGHT ILLUMINATED ON THE INSTRUMENT CONTROL PANEL. HE CONTACTED THE DEALER, AND HE WAS ADVISED TO CONTACT HIS INSURANCE COMPANY. A REPRESENTATIVE FROM THE MANUFACTURERS CORPORATE OFFICE STATED THAT THEY WOULD SEND AN INSPECTOR TO DIAGNOSE THE VEHICLE. IT COST BETWEEN $ 6000.00 TO $14000.00 TO REPAIR THE VEHICLE. HE FILED CASE #6673885 WITH INFINITI . THE FAILURE MILEAGE WAS 5800. THE CURRENT MILEAGE WAS 5850. UPDATED 01/05/10 *BF THE CONSUMER STATED THERE WAS NO DAMAGE TO THE VEHICLE, YET THE AIR BAGS DEPLOYED WHICH CAUSED MULTIPLE BURNS TO HIS ARMS. UPDATED 01/06/10. *JB

TL*THE CONTACT OWNS A 2009 INFINITI G37. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 55 MPH, THE VEHICLE SUDDENLY DOWNSHIFTED TO APPROXIMATELY 10 MPH AND ALMOST CAUSING A CRASH. THE VEHICLE WAS TOWED TO AN AUTHORIZED DEALERSHIP WHERE A CHIP WAS CHANGED. HOWEVER, THE FAILURE OCCURRED THREE MORE TIMES. THE DEALER THEN STATED THAT THE FLUID IN THE VEHICLE WAS TOO FULL AND WAS THE CAUSE OF THE FAILURE. THE VEHICLE WAS AT THE DEALERSHIP AT THE TIME OF THE COMPLAINT AND THE CONTACT WANTED TO TRADE IT IN FOR ANOTHER VEHICLE. THE FAILURE MILEAGE WAS UNKNOWN. THE CURRENT MILEAGE WAS APPROXIMATELY 12,000.

TL*THE CONTACT OWNS A 2009 INFINITI G37. THE AIR BAG OFF LIGHT ILLUMINATED INTERMITTENTLY AND REMAINED ON WHICH MEANT THAT EVEN IF AN ADULT WAS SITTING IN THE FRONT PASSENGER SEAT THE AIR BAG WOULD NOT DEPLOY. THE LIGHT ILLUMINATED MORE FREQUENTLY WHILE DRIVING LONGER DISTANCES. THE DEALER WAS UNABLE TO DUPLICATE THE FAILURE AND STATED THAT THERE WAS NOTHING TO REPAIR. HE CONTACTED THE MANUFACTURER AND HAS NOT RECEIVED A RESPONSE. THE VEHICLE HAS NOT BEEN REPAIRED. THE CURRENT MILEAGE WAS APPROXIMATELY 4,800 AND THE FAILURE MILEAGE WAS APPROXIMATELY 4,000. UPDATED 12/07/09 *BF THE CONSUMER ALSO STATED THE VEHICLE HAD BEEN SERVICED 4 TIMES FOR SECURITY SYSTEM MALFUNCTION AND TWICE FOR AIR BAG PROBLEMS. UPDATED 12/07/09. *JB

A FEW DAYS AFTER I BOUGHT A NEW CAR WITH ELECTRIC STEERING WHEEL, I NOTICED A JERK ON THE STEERING WHEEL WHEN I PASSED A SPEED BUMP AND AT TIMES I FEEL LIKE THE STEERING WHEEL JUMPING ON ME AT ACCELERATION. A FEW WEEKS LATER I FOUND THE ORIGIN OF THE PROBLEM. THE ELECTRIC STEERING WHEEL DOES NOT LOCK IN PLACE SECURELY. IT WILL HAVE TO BE PUSH MANUALLY TO SECURE IT. IF YOU DRIVE AWAY AND FORGET TO SECURE IT MANUALLY THAT IS WHEN THE JERK OCCUR INTO THE SITUATION I DESCRIBED EARLIER. I BROUGHT IT BACK TO THE DEALER AND TAKE IT IN FOR REPAIR UNDER WARRANTY, IN THE PROCESS TAKING OUT THE WHOLE STEERING WHEEL ASSEMBLY AND PUT IT BACK TOGETHER AND TOLD THEY CANNOT FIND ANY PROBLEM. THEY CONCLUDED THAT 'COMPARED TO OTHER SIMILAR MODELS THEY ALSO HAVE A SLIGHT PLAY OF THE STEERING COLUMN. THIS IS NORMAL CHARACTERISTIC OF THIS YEAR AND MODEL VEHICLE". I GOT IN TOUCH WITH INFINITY CONSUMER AFFAIRS BUT AFTER A FEW DAYS THEY CAME UP WITH THE SAME CONCLUSION. I THINK IT IS THE RESPONSIBILITY OF THE DEALER TO INFORM THE CONSUMER OF THIS KIND OF " CHARACTERISTIC " BEFORE THE CONSUMER MAKE A DECISION. IS THERE A DEFECT OR SAFETY ISSUE INVOLVE IN THIS SITUATION? THANK YOU VERY MUCH. *TR

THERE IS A PROBLEM WITH MY TRANSMISSION IN MY INFINITI 2009 G37 SEDAN JOURNEY. IT ACCELERATES ON IT'S OWN. IT HAPPENS ABOUT ONCE OR TWICE A WEEK. I HAVE TAKEN IT TO THE DEALERSHIP, THEY SAID THEY DID WHAT THEY COULD. IT GOT A LITTLE BETTER, BUT THE PROBLEM STILL PERSISTS. *TR

I PURCHASED A NEW G37X INFINITI ON MARCH 31, 2009. ON APRIL 14, I WAS DRIVING IN A LINE OF TRAFFIC AND HAD TO STOP FOR A RED LIGHT. I APPLIED MY BRAKE AND INSTEAD OF STOPPING THE CAR KEPT ON ACCELERATING (LUNGING) FORWARD AND FINALLY HIT THE CAR IN FRONT OF ME. I WAS GOING SLOWLY AND THERE WAS NO DAMAGE. THE DRIVER OF THE HIT VEHICLE GOT OUT TO INSPECT THE DAMAGE AND WHILE HE WAS LOOKING, THE CAR LUNGED FORWARD AGAIN, ALMOST HITTING HIM. I THOUGHT PERHAPS IT WAS MY FAULT BECAUSE IT WAS RAINING OUT AND THE CAR HAS ABS BRAKES WHICH MY PREVIOUS 12 YEAR OLD CAR DID NOT HAVE SO I THOUGHT I DIDN'T KNOW HOW TO DRIVE IN THE RAIN. I IMMEDIATELY DROVE STRAIGHT TO THE INFINITI DEALER AND THEY CHECKED IT OUT AND COULD FIND NOTHING WRONG. ON SATURDAY, NOVEMBER 7, 2009, I WAS COMING TO A STOP SIGN AND APPLIED MY BRAKES AND AGAIN THE CAR WOULDN'T STOP. IT KEPT LUNGING FORWARD AND WENT THROUGH THE INTERSECTION. FORTUNATELY, NO ONE WAS CROSSING THE STREET AND THERE WERE NO CARS IN FRONT OF ME. I WAS REALLY SHAKEN UP. ON MONDAY, NOVEMBER 9, I BROUGHT IT BACK TO THE INFINITI DEALER AND THEY SAID THERE WAS A HARSH 4>3 DOWNSHIFT CAUSING VEHICLE TO LUNGE. APPARENTLY, A TECHNICAL SERVICE BULLETIN HAD BEEN ISSUED BETWEEN MY TWO EVENTS AND THEY DID THE FIX. (TSB ITB09-032B). I WENT ON-LINE AND DISCOVERED THAT THIS TSB DOES NOT ADDRESS THE PROBLEM I DESCRIBED. I THEN CALLED THE REGIONAL INFINITI DEALER AND THEY OPENED A FILE ON THE CASE AND SAID I SHOULDN'T DRIVE THE CAR. I BROUGHT IT BACK TO THE DEALER AND THEY GAVE ME A LOANER BUT ASKED FOR IT BACK SOON AFTER BECAUSE THEY HAD NO DATE AS TO WHEN THE REGIONAL INFINITI PEOPLE COULD LOOK AT . FINALLY, ON NOVEMBER 30TH, MIKE WEATHERHILL FROM INFINITI LOOKED AT THE CAR. I HAD HEARD NOTHING SO I CALLED THE REGIONAL OFFICE TWICE AND FINALLY THEY TOLD ME THAT THE CASE WAS IN ARBITRATION. I ASKED FOR THAT PHONE NUMBER WHICH THEY REFUSED TO GIVE ME. I AM AT MY WIT'S END TRYING TO FIND OUT WHAT IS GOING ON AND AM AFRAID THAT I AM DRIVING A TIME BOMB. *TR

THE MATERIAL THE DASH BOARD IS MADE OF MELTS AT NORMAL TEMPERATURES COMPROMISING THE INTEGRITY OF THE DASH BOARD AND VISIBILITY (IT'S REFLECTIVE).

AFTER DRIVING THE CAR FOR A WHILE AND THEN TURNING IT OFF FOR 30 MIN-1HR, THE TRANSMISSION WILL SURGE 200-250 RPM THE FIRST TIME THE CAR IS DRIVEN AGAIN. THE SURGE HAPPENS ONLY THE FIRST TIME WHILE SHIFTING FROM 3RD GEAR TO 4TH GEAR. TO DATE, THIS HAS NOT CAUSED AN ACCIDENT. THE ENGINE HAS CONSISTENTLY PERFORMED LIKE THIS SINCE ITS PURCHASE IN FEBRUARY 2009. I FIRST REPORTED THE ISSUE TO SEWELL INFINITI, HOUSTON, TX ON 9/25/09 AND TO WEST HOUSTON INFINITI ON 10/14/09. I HAVE REPORTED THE ISSUE ANOTHER 6 TIMES IN ADDITION TO THE TWO LISTED ABOVE. HOWEVER, BOTH DEALERSHIPS CLAIM THAT THEY CANNOT REPLICATE THE ISSUE; THEREFORE, THEY HAVE NOT FIXED THE PROBLEM. ON 12-22-10, INFINITI ISSUED ITB10-075 TO CORRECT THE PROBLEM. WHEN I PRESENTED THE ITB TO SEWELL INFINITI ON 3-26-11, THEY STATED THAT THEY WOULD REVIEW IT. I WAS TOLD LATER THAT THE ITB WOULD HAVE APPLIED TO MY CAR EXCEPT THAT ONE PART WAS ONE LETTER OFF. I CALLED INFINITI CUSTOMER SUPPORT AND WAS TOLD THAT INFINITI IS NOT GOING TO DO ANYTHING FURTHER TO CORRECT THE ISSUE SINCE THE DEALERSHIP CANNOT REPLICATE THE PROBLEM. *TR