2015 Infiniti Q50 Complaint Log

CAR PULLS TO THE LEFT ON ITS OWN , HAPPENS PRETTY OFTEN. THE FORCE IS SO BAD THAT I CAN BERELY KEEP THE CAR ON THE ROAD. HAVE TAKEN THE CAR TO DEALER 6 TIMES THEY CALLED INFINITI MANUFACTURER ENGINEER AND HE SAID THEY COULD NOT FIND THE PROBLEM I HAVE SEVERAL VIDEOS I AM AFRAID TO DRIVE THIS CAR. THE CAR DOES THAT FEW MINS AFTER STARTING THE CAR IT PULLS TO THE LEFT WITH A HARD FORCE FOR LIKE 2-3 MINS THAN BECOMES NORMAL LIKE NOTHING EVER HAPPENED.

ISSUE: J HOOKS HOLDING FLOOR MAT CREATES DRIVER SAFETY ISSUE. J HOOKS ARE NOT STATIONARY AND WHEN ROTATE CAUSES FLOOR MAT TO COME LOOSE AND CREATE SAFETY ISSUE BY PREVENTING PROPERLY USING GAS AND BRAKE PEDAL. BACKGROUND: PURCHASED 2015 INFINITI Q50 AS CPO INFINITI THOUSAND OAKS W\11,992 MILES ON 5/4/16. 5/21/16 WITH 12,622 TOOK FIRST TIME INTO DEALER TO ADDRESS ISSUE OF DRIVER FLOOR MAT SLIDING AROUND AND BUNCHING UP PREVENTING ME AT TIME FROM APPROPRIATELY REACHING THE GAS OR BRAKE PEDAL. DEALER INDICATE THIS IS NORMAL WITH CAR MODELS.. 7/26/16 TOOK BACK TO DEALER AS ISSUE WAS HAPPENING DAILY. DEALER SRV MANAGER LOOKED AT AND ACKNOWLEDGED ISSUE AND OFFERED ME NEW FLOOR MATS AND REPLACEMENT OF J HOOKS. ACCEPTED. 8/11/16 3RD TIME AT 16,825 MILES.SAME ISSUE AGAIN WITH J HOOKS AND FLOOR MAT.THIS TIME DEALER INSPECTED AND INDICATED FLOOR MAT COMES LOOSE FROM FLOOR HOOK. UNABLE TO MAKE FURTHER REPAIR TO CAR. I ESCALATED TO INFINITI CUSTOMER AFFAIRS WITH LETTER AND PHONE CALL. I ASKED FOR VEHICLE BUY BACK UNDER CALIFORNIA LEMON LAW. APPROX. 12 DAYS LATER INFINITI REPLIED WITH FOLLOWING: INFINITI REALIZES SITUATIONS MAY OCCUR WITH YOUR INFINITI VEHICLE THAT, UNFORTUNATELY, FALL OUTSIDE OF THE PARAMETERS OF THE NEW VEHICLE LIMITED WARRANTY PROVIDED WITH YOUR VEHICLE. THEY SAID NO WAY IN NOT TO MANY WORDS. TALKED TO LEMON LAWYER AND SAID BE CAREFUL DEALER DOESN'T LIKE TO BE SUED, THEY WILL HIRE EXPERT WITNESSES AND IF YOU LOSE YOU HAVE TO PAY FOR THEIR WITNESSES. WENT BACK TO DEALER AND WAS TOLD ALL THE J HOOKS DO THE SAME THING. THEY ARE NOT STATIONARY AND ROTATE AROUND AND IF YOU STEP OUT OF THE CAR AND PUT PRESSURE ON THE MAT IT WILL MOVE. WAS TOLD WE WON'T PUT THIS INTO WRITING. I BOUGHT A UGLY ALL WINTER THICK RUBBER MAT WHICH IS HEAVY AND DOESN'T MOVE AROUND. GIVEN FLOOR MAT ISSUES INFINITI SHOULD TAKER OF ISSUE BETTER.

FIRST OF ALL THIS IS THE SECOND INSTANCE FOR THIS, THE FIRST TIME IT HAPPENED THE DEALER DISMISSED AS THE DRIVE ASSIST BEHAVING NORMALLY. HOWEVER WHILE MY WIFE WAS TAKING OUR SON TO SCHOOL THIS MORNING 04-15-16, THE STEERING WHEEL DECIDED TO TURN TO THE RIGHT SUDDENLY AT 45MPH, LUCKILY MY WIFE WAS ABLE TO CORRECT FOR IT BY STEERING IN THE OPPOSITE DIRECTION. SHE THEN CALLED ME AND SAID THAT SOMETHING IS WRONG WITH THE STEERING OF THE CAR AND THAT IT KEPT WAS PULLING TO RIGHT HARD. I TOLD HER TO FIND A SAFE PLACE TO PULL OVER AND TURN THE CAR OFF AND THEN START IT AGAIN. AFTER SHE WAS ABLE TO STOP SOMEWHERE SAFELY SHE TURNED THE CAR OFF AND THEN RESTARTED IT AND THE STEERING SEEMED NORMAL. I HAVE EXPRESSED MY CONCERNS OF THE SAFETY OF THE DRIVE BY WIRE AND STEERING ASSIST TO THE DEALER WE BOUGHT IT FROM AND TO INFINITI CONSUMER AFFAIRS WHEN THIS HAPPENED THE FIRST WEEK OF OWNING THE CAR, NOW THAT IT HAS HAPPENED AGAIN HAVE NO CONFIDENCE IN THE SAFETY OF THIS CAR, ESPECIALLY WITH MY 3 YEAR OLD IN IT. I CAN NOT EXPRESS TO THE WORRY I GO THROUGH EVERY TIME THEY DRIVE THE CAR. I INTEND ON CONTACTING BOTH THE DEALER AND INFINITY CONSUMER AFFAIRS BUT I KNOW WHAT I CAN EXPECT FROM THEM, NEXT STEP IS CONTACTING A LEMON LAW LAWYER FRO FURTHER ADVICE.

CAME TO A SLOW STOP AT A RED LIGHT IN MY 2015 INFINITI Q50. MY FOOT WAS DIRECTLY ON THE BRAKE. WITHIN SECONDS THE CAR BEGAN TO PULL FORWARD AND I APPLIED ADDITIONAL PRESSURE ON THE BRAKES BY USING BOTH FEET. THE ENGINE WAS RACING OUT OF CONTROL AND THE TIRES WERE SCREECHING. SIFTING THE GEARS DID NOT HELP. I LET OFF THE BRAKE AND TURNED RIGHT INSTEAD OF STRAIGHT IN ORDER TO AVOID HITTING CARS. SHIFTING VIOLENTLKY THE CAR FINALLY WENT BACK TO NORMAL. THE DEALER DENIES THE CAR IS AT FAULT AND SAYS THIS IS A CASE OF HUMAN ERROR.

FIRST INITIAL INCIDENT: AROUND SEPT/OCT OF 2015, I WAS DRIVING IN A FREEWAY WHERE THERE WAS A HEAVY TRAFFIC. CARS WERE RUNNING AT A SPEED OF 10-20 MPH. I WAS SLOWLY APPROACHING TO A STOP BY STEPPING ON MY BRAKE. THAT WAS WHEN MY BRAKE WOULD LOCK ON ME AND THE CAR WOULD NOT STOP TO MOVE FORWARD. LUCKILY SINCE I WASNT GOING FAST, I AVOIDED AN ACCIDENT WITH THE CAR IN FRONT OF ME. RECENT INCIDENT: HAPPENED JAN/FEB 2016, I WAS ON MY WORK'S PARKING LOT WHEN IT HAPPENED AGAIN. I HIT MY COMPANY WORK TRUCK IN THE REAR (MY CAR PRETTY MUCH GOT BURIED UNDER THAT TRUCK) AND CAUSED MY CAR TO HAVE A DAMAGE ON MY HOOD AND BUMPER. I REPORTED THIS INCIDENT TO INFINITI USA 3/1/2016, GREAT SERVICE BY THE WAY, TELLING THEM ALL MY INCIDENTS. I DIDNT REPORT ON MY INITIAL INCIDENT SINCE I THOUGHT IT WAS JUST A ONE TIME THING. WHAT IF I DROVE 70-80MPH ON THE FREEWAY AND THIS HAPPENED? MY LIFE'S AT A RISK WITH THIS VEHICLE. I DRIVE A LOT FOR WORK BUT THIS CANNOT KEEP HAPPENING TIME TO TIME. SO AFTER MY REPORT TO INFINITI, THEY OPENED MY CASE (WILL NOT SHARE MY CASE NUMBER) AND WILL SEND IT TO A INCIDENT SPECIALIST. I HAVEN'T REPAIRED ANY OF MY DAMAGE FROM THE MALFUNCTION YET BECAUSE I STRONGLY BELIEVE I AM NOT LIABLE FOR ANY OF THIS DAMAGE. I READ ONE OF THE COMPLAINTS ON NOVEMBER, 2016, AND THAT PERSON'S CASE GOT REJECTED. I AM GUESSING INFINITI DOES NOT WANT TO AGREE THEIR MALFUNCTIONS AND BLAME IT ON THE CUSTOMER? I AM AFRAID THAT SINCE I DO NOT HAVE A DASHBOARD CAMERA OR ANYTHING THAT WILL SUPPORT MY STORY, IT MAY BE REJECTED. BUT I AM WILLING TO ACT UPON THEIR DECISION IF IT DOES NOT RESOLVE THE WAY HOW IT SHOULD BE RESOLVED. HIGHLY CONCERNED ABOUT ANYONE'S SAFETY NOW DRIVING THIS VEHICLE AROUND.

TAKATA RECALL TGE AIRBAGS LEFT MY PASENGER AND I WITH HURT CHESTS N WAS PAINFUL INSTEAD OF PROTECTIVE

I WAS DRIVING ON THE FWY TRAFFIC WAS SLOW; MY SPEED WAS BETWEEN 20-25 MILES PH BRAKES DIDN'T RESPOND WHEN I APPLIED THE BRAKES I END UP HITTING THE VEHICLE IN FRONT OF ME LUCKILY NOTHING HAPPENS TO THE VEHICLE IN FRONT OF ME I HAVE TO LEAVE WENT TO SMALL MECHANIC SHOP THEY SAID THE BRAKE PEDDLE IS BEND BECAUSE WHEN I HIT THE BRAKES HARD TO STOP.

ENGINE AND/OR TRANSMISSION LOST TORQUE POWER. SINCE 2016 WHILE CAR ONLY HAD 11,000 MILES ALL OF THE SUDDEN CAR LOST TORQUE POWER WHILE ACCELERATING. CHECK ENGINE INDICATOR HAS NEVER LIGHT UP AND DEALER CONSULT SCANNER HAS NEVER FOUND THE ISSUE. STILL CAR DOESNT HAVE SAME ACCELERATION NOR TORQUE WHILE GOING 0-60MPH. ALREADY I'VE SEEN SO FAR 4 CARS OF THE SAME YEAR WITH SPEED SENSOR PROBLEMS AND REPLACEMENT. MECHANICS SAY IT BEGINS BY LOOSING POWER UNTIL STOPS WORKING AND CAR WONT MOVE.

PASSENGER AIRBAG WARNING LIGHT ON WHEN MY WIFE (145LBS) IS IN THE PASSENGER SEAT. THIS HAPPENS FROM THE MOMENT THE CAR IS TURNED ON AND PERSISTS THE ENTIRE TIME WHILE DRIVING. WAS TOLD IF THE WARNING LIGHT WAS ON THAT THE AIRBAG WOULD MOST LIKELY NOT DEPLOY IN AN ACCIDENT. THIS OCCURS EACH AND EVER TIME MY WIFE IS IN THE VEHICLE OVER THE COURSE OF THE PAST NINE MONTHS. THERE HAVE BEEN RECALLS ON MANY NISSAN/INFINITI VEHICLES IN 2013 AND 2014, AND IT SEEMS THAT THIS SAFETY ISSUE IS PRESENT IN THE 2015 MODELS AS WELL. DEALERS RECOMMENDATION WAS TO HAVE MY WIFE SIT IN A DIFFERENT SEAT!?!? TWO PHOTOS ATTACHED - FIRST IS CLOSEUP OF ILLUMINATED PASSENGER AIRBAG WARNING LIGHT. SECOND PHOTO SHOWS A WIDER VIEW SHOWING THE AIR BAG WARNING LIGHT AND THE PASSENGER APPROPRIATELY SEATED WITH SEAT BELT ON.

THE VEHICLE SUDDENLY PULLS VERY HARD TO THE RIGHT REQUIRING FORCE TO KEEP IN A STRAIGHT LINE. THE VEHICLE DID NOT EXPERIENCE ANY ALIGNMENT ALTERING POTHOLES OR ROAD BUMPS. THIS IS A DANGEROUS SOFTWARE MALFUNCTION WITH THE DAS. I AM VERY LUCKY THIS OCCURRED AT LOW SPEED AND WITHOUT MY CHILDREN IN THE CAR.

ON NUMEROUS OCCASIONS WHILE IN MOTION AT VARIOUS SPEEDS THE VEHICLE WILL AUDIBLY ALERT, BRAKE, STEER, AND DEADEN THROTTLE RESPONSE. THESE ARE RELATED TO ENHANCED SAFETY FEATURES OF THE VEHICLE. THE PROBLEM IS THAT THESE OCCUR WHEN THERE IS NOTHING TO AVOID OR ANY DANGER PRESENT. THESE HAVE OCCURRED AT HIGH SPEEDS AND IN SITUATIONS WHERE THEY COULD HAVE CAUSED AN ACCIDENT. MY LOCAL DEALERSHIP BLAMED ALL ISSUES ON THE PLACEMENT OF AN EZ PASS TRANSPONDER. I FIND THIS TO BE COMPLETELY ABSURD. INFINITI CUSTOMER CARE WILL NOT ASSIST. I HAVE DISABLED ALL OF THESE SYSTEMS TO AVOID POTENTIALLY DANGEROUS SITUATIONS. I NOTE IN THE DATES THAT THIS OCCURED ON 10/10/15, HOWEVER THERE HAVE BEEN MULTIPLE INSTANCES. ON 10/10/15 THE VEHICLE STEERING HAD TO BE HELD AT 30-45 DEGREES TO THE LEFT TO KEEP THE VEHICLE IN A STRAIGHT LINE.

WHILE DRIVING ON THE HIGHWAY 60 PLUS MPH, I LOST CONTROL OF THE VEHICLE. I TURNED THE STEERING WHEEL LEFT AND THE CAR WENT RIGHT. THIS OCCURRED TWICE ON TWO SEPARATE DAYS. THIS IS A MAJOR SAFETY ISSUE. ...UPDATED 12/03/15 *BF UPDATED 10/30/2017*JS

I WAS DRIVING 2015 INFINITY Q50 (PURCHASED ON 02/28/2015) ON LEE ROAD, SHAKER HEIGHTS, OHIO 44120, WHICH HAD A FIRST SCHEDULED MAINTENANCE ON 09/14/2015 AT THE BEACHWOOD INFINITY DEALER. I STOPPED AT THE INTERSECTION OF LEE ROAD AND CHAGRIN BLVD. BEHIND A BLACK JEEP FOR WAITING TRAFFIC. I HAD MY CAR IN DRIVE AND MY FOOT FIRMLY ON THE BRAKE, ABOUT FEW SECONDS PASSED AND SUDDENLY MY CAR STARTED TO MOVE SLOWLY FORWARD WHILE MY FOOT WAS STILL FIRMLY ON THE BRAKE. AS MY CAR DID NOT STOP, I ATTEMPTED TO PUSH THE BRAKE HARDER AND TO AVOID REAR COLLISION WITH JEEP, I TURNED TOWARD SIDEWALK, IN A MOMENT MY CAR JUST TOOK OFF AT THE SPEED, HITTING FIXED OBJECTS ON SIDE WALK, MISSING SOME ON COMING VEHICLES AND BY GRACE OF GOD I MANAGED MY CAR AND CAME ON CHAGRIN BLVD. WITHOUT FURTHER INCIDENTS. I HAD MY DASH CAM ON WHICH HAS RECORDED THE INCIDENT. THIS INCIDENT OCCURRED ON 09/18/2015. AFTER FEW DAYS I NOTIFIED THE INFINITY AND THE COMPANY ISSUED A CLAIM # 20499682. AFTER SEVEN DAYS MR. TERRY MATT CLARK, INCIDENT INVESTIGATION SPECIALIST, NISSAN NORTH AMERICA INC. CALLED ME AND TOLD ME HE CAN NOT SCHEDULED THE INSPECTION IMMEDIATELY AND SCHEDULED ON 11/06/2015, DURING THIS TIME VEHICLE WAS RESTORED WITH THE DAMAGE OVER $22,000.00 WHICH I CLAIMED THRU MY AUTO INSURANCE. ON 11/16/2015 I RECEIVED THE LETTER FROM MR. CLARK, DENYING THE PROBLEM WITH THE CAR AND NOT RESPONSIBLE FOR ANY CLAIM.

RECENTLY I WAS SITTING AT A STOPLIGHT ABOUT 3RD IN LINE BEHIND A FORD EXPLORER. I LIVE IN ATLANTA SO STOPLIGHTS ARE EXTRAORDINARILY LONG. I HAD THE CAR IN DRIVE OBVIOUSLY AND MY FOOT FIRMLY ON THE BRAKE. ABOUT 5 MINUTES INTO THE RED LIGHT MY CAR STARTS TO SLOWLY MOVE FORWARD WHILE MY FOOT WAS STILL FIRMLY ON THE BRAKE. THE MOVEMENT WAS SIMILAR TO IF THE BRAKE HAD BEEN RELEASED AND THE CAR WAS COASTING IN DRIVE. FORTUNATELY I LEFT SOME DISTANCE BETWEEN MYSELF AND THE EXPLORER IN FRONT OF ME, BUT OBVIOUSLY A MOMENT OF PANIC COMES OVER ME WHEN MY CAR IS MOVING FORWARD WITH MY FOOT ON THE BRAKE. I ATTEMPTED TO PUSH EVEN HARDER ON THE BRAKE WITH NO RESULTS, MY CAR IS STILL INCHING FORWARD CLOSER AND CLOSER TO THE EXPLORER IN FRONT OF ME. THE BRAKE FELT FIRM LIKE IT SHOULD BE WORKING. I HAD TO THINK FAST AND THEN SLAMMED THE GEAR SHIFT INTO PARK. THIS FINALLY STOPPED THE MOVING VEHICLE IN WHAT SEEMED LIKE ONLY MILLIMETERS IN TIME TO AVOID REAR ENDING THE SUV IN FRONT OF ME. THIS IS THE SECOND TIME THIS HAS HAPPENED TO ME WHERE THE CAR STARTS TO MOVE AT A PROLONGED STOP WHILE MY FOOT IS ON THE BRAKE. I'M GOING TO TRY TO REPLICATE THE INCIDENT IN A CONTROLLED SAFE ENVIRONMENT TODAY, BUT NEEDLESS TO SAY IT WAS A VERY SCARY MOMENT AND I'M TRULY WORRIED ABOUT THE SAFETY ON THIS VEHICLE.

Valve body goes bad after a few hundred miles every time. fluid enters the tcm causing it to go bad. the tcm could be welded back on but dealer just replaces the whole transmission

TL* THE CONTACT OWNS A 2015 INFINITI Q50. WHILE DRIVING AT APPROXIMATELY 30 MPH AROUND A CURVE WITH THE BRAKES ENGAGED, THE ACCELERATOR PEDAL WAS DEPRESSED BUT THE VEHICLE DECELERATED WITHOUT WARNING. THE ISSUE RECURRED MULTIPLE TIMES. THE VEHICLE WAS TOWED TO THE DEALER. THE TECHNICIAN INSPECTED THE VEHICLE AND STATED THAT IT WAS WORKING UP TO STANDARDS. THE FAILURE RECURRED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS UNKNOWN. MA 10/5 THE DEALER STATED THE VEHICLE WAS NOT DEFECTIVE. THEY WERE ABLE TO DEMONSTRATED THE STUMBLING OF THE ENGINE, WAS CAUSED BY THE CONSUMERS DRIVING HABIT OF BRAKING WITH HIS LEFT FOOT, RATHER THAN THE RIGHT. THE CONSUMER STATED HIS COMPLAINT WAS UNWARRANTED. UPDATED 10/19/15.*JB *CN

HI, I PURCHASED THIS VEHICLE AT 7/31/2015. IT'S A BRAND NEW Q50 2015 PREMIUM. I MET TWO ISSUES ABOUT IT: 1. IT'S PASSENGER AIR BAG. THE PASSENGER AIR BAG STATUS LIGHT IS ON WITH AN ADULT OCCUPYING THE FRONT PASSENGER SEAT FOR THE FIRST A FEW MINUTES, SOMETIMES IS 2 MINS, SOMETIMES IS EVEN 5 MINS, BUT IT SUPPOSED TO BE OFF AFTER 7 SECONDS. I'M WORRIED ABOUT THE MY SAFETY IN THAT PERIOD. 2. THE SEAT BELT ISSUE. ONCE I WAS SITTING ON THE PASSENGER SEAT, I DIDN'T BUCKLE UP YET, BUT THE SEAT BELT STATUS LIGHTS WAS NOT ILLUMINATED. YESTERDAY, MY BOYFRIEND DROPPED ME OFF, AFTER I LEFT THE PASSENGER SEAT AND TOOK OFF MY CAR, HE SAW THE SEAT BELT STATUS LIGHT WAS ON. I TRIED TO COMMUNICATE WITH THE DEALER AND CUSTOMER SERVICE, BUT IT SEEMS THEY CAN'T HELP ME AT ALL. THEY JUST TOLD ME THERE'S NO CODE SHOWS ANY ISSUES NEED TO BE FIXED. I REALLY WANT TO JUST RETURN THE CAR.......UPDATED 12/10/15 *BF *CN

I JUST LEARNED THIS WEEK THAT MY INFINITI Q50 HAS BEEN DETERMINED TO BE ONE OF THE THREE VEHICLES MOST VULNERABLE TO AUTOMATED HACKING, ALONG WITH THE JEEP CHEROKEE AND THE CADILLAC ESCALADE. CONSEQUENTLY, CHRYSLER RECALLED 1/4 MILLION JEEP CHEROKEES IN ORDER TO PATCH THEIR SOFTWARE TO PREVENT HACKERS FROM TAKING REMOTE CONTROL OF THESE VEHICLES. I ATTEMPTED TO CONTACT INFINITI AND THEY REFUSE TO ACKNOWLEDGE THAT THERE IS EVEN A PROBLEM, LET ALONE THAT THEY ARE WORKING ON A PATCH OF THEIR OWN. I WANT TO KNOW WHAT THE NHTSA IS GOING TO DO ABOUT THIS, AS OPPOSED TO WAITING UNTIL SOMEONE IS KILLED BEFORE ACTING. HURRAH FOR CHRYSLER!

I GET DISTORTIVE IMAGES AND INTENSE GLARES FROM HEADLIGHTS OF CARS BEHIND ME, AND COMING TOWARDS ME WHEN DRIVING AT NIGHT. THESE IMAGES ARE VERTICAL BEAMS OF LIGHT WITH HORIZONTAL LINES AND SHOOT TOWARDS THE SKY. EVERY CAR BEHIND YOU WILL REFLECT TWO BEAMS WITH THE LINES, AND IF THERE ARE SEVERAL CARS BEHIND YOU IT BECOMES MORE PRONOUNCED, LIKE A SEA OF VERTICAL BEAMS WITH GLARING LIGHTS. I ALSO GET INTENSE GLARES OF LIGHTS FROM HEADLIGHTS BEHIND ME AND COMING TOWARDS ME. IT FEELS LIKE EVERY CAR BEHIND OR COMING TOWARDS ME HAVE THEIR HIGH BEAMS ON. THIS EXPERIENCE IS BLINDING, DISTRACTING, DISTURBING, MAKES ME DISORIENTED, AND IS A SAFETY ISSUE. SINCE TAKING OWNERSHIP OF THIS VEHICLE ON MARCH 19, 2015, I HAVE HAD TO LIMIT MY NIGHT DRIVING. THIS EXPERIENCE HAS SUBSTANTIALLY IMPAIRED MY ENJOYMENT OF THIS VEHICLE. I HAVE COMPLAINED TO THE DEALER AND THE MANUFACTURER, AND TO DATE, NO RESOLUTION. THE DEALER, NATIONWIDE INFINITI OF TIMONIUM CLAIMS THAT THE PROBLEM CANNOT BE CORRECTED. DEALER CLAIMS THAT THE AUTO DIMMER IS NOT FAULTY AND ALL THE Q50'S DRIVE THIS WAY. *TR