2014 Infiniti QX80 Complaint Log

My daughter was driving this car home from college on I80 east from Iowa to joliet and almost was involved in a accident. The stearing started to lean to the left and when she had to slow down and brake the stearing went hard to her left until she released the brake. she pulled over and called me i came out and drove it home slowly. i took it to my mechanic which i thought it was an alignment issue or a caliper on rear brakes. However it was brought to my attention by the mechanic that the left side of the rear sub frame was rootted out by rust and broke almost causing a major accident. I have been to the Infinity of Naperville three times this year and muliple times over the course of 2yrs for maintence and the rear sub frame passed the inspection everytime! This should be a saftey concern for all of these Infinity QX80 vehicles in illinois that are exposed to salt with this kind of metal for a frame. This product that Infinity manufactured completly broke while driving after being inspected and passed just 3 months ago. I am also conserned about my main frame also. The 1st pic I have icluded is my rotted out sub frame and the 2nd 3rd pic is the rotting main frame!

The contact owns a 2014 Infiniti QX80. The contact stated that while driving 55-60 MPH, the service engine light illuminated. The vehicle was taken to a non-Infiniti dealer, where it was diagnosed that the high-pressure fuel pump had failed. The vehicle was repaired. The contact stated that the failure persisted. Most recently, the vehicle was vibrating abnormally. The vehicle was taken back to the non-Infinity dealer, where it was diagnosed that the bucket light cylinder near the camshaft had failed. The vehicle was not repaired. The contact related the failure to NHTSA Campaign Number: 14V683000 (Fuel System, Gasoline); however, the VIN was not included. The manufacturer was not notified of the failure. The failure recurred, and the contact parked the vehicle. The vehicle was no longer driven due to a safety concern. The failure mileage was unknown.

The contact owns a 2014 Infiniti QX80. The contact stated that there was a strong fuel odor coming from the vehicle while the vehicle was parked. The contact stated that the odor was present in the garage and in her residence. There was no warning light illuminated. The dealer was notified of the failure and informed the contact that the VIN was not included in a recall. The vehicle was not diagnosed nor repaired. The contact related the failure to NHTSA Campaign Number: 14V683000 (Fuel System, Gasoline). The contact stated she had stopped driving the vehicle. The manufacturer was not notified of the failure. The failure mileage was approximately 105,000.

I starting hearing a grinding noise coming from engine couple of weeks ago. Took it to the Infinity dealership for a diagnostic test. The mechanic stated “ timing chains were found to be stretched and metal was worn.” This is the same issue which prompted the recall of 2011-2013 QX56 models. However, I did not own my vehicle during the recall period.

The contact owns a 2014 Infiniti QX80. The contact stated that while starting the vehicle, there was a loud winding noise coming from underneath the vehicle. The same noise would occur while attempting to accelerate. The contact took the vehicle to the dealer who diagnosed that the timing chain had failed and needed to be replaced. The vehicle was in the process of being repaired. The manufacturer was made aware of the failure and referred the contact to the NHTSA. The approximate failure mileage was 125,000.

The contact owns a 2014 Infiniti QX80. The contact stated while driving 50 MPH, the vehicle began to stall. The contact veered to the side of the road and kept the vehicle running. There was no warning light illuminated. The contact then returned to her residence. The contact stated that the failure reoccurred while driving. The check engine warning light was illuminated. The contact contacted the used car dealer she had purchased the vehicle from and an appointment was scheduled for a diagnostic test. The contact referenced NHTSA Campaign Number: 14V683000 (Fuel System, Gasoline). The manufacturer was notified of the failure and referred the contact to the NHTSA. The vehicle was not diagnosed or repaired. The failure mileage was approximately 127,785.

TL* THE CONTACT OWNS A 2014 INFINITI QX80. THE CONTACT STATED THAT WHILE STARTING THE VEHICLE, THERE WAS AN ABNORMAL SQUEALING SOUND COMING FROM THE ENGINE, LASTING FOR APPROXIMATELY TEN MINUTES. THERE WAS AN UNKNOWN WARNING LIGHT ILLUMINATED DURING THE FAILURE. THE CONTACT TOOK THE VEHICLE TO FAULKNER INFINITI MECHANICSBURG (6720 CARLISLE PIKE, MECHANICSBURG, PA 17050, (717) 691-8900) TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE TIMING CHAIN NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 112,244.

MY AIRBAG INDICATOR LIGHT CAME ON ALMOST IMMEDIATELY FOLLOWING PURCHASE. I TOOK IT TO BE FIXED BY INFINITI SERVICE DEPARTMENT. AFTER PICKING UP THE VEHICLE, THE LIGHT CAME BACK ON. THIS CYCLE REPEATED MULTIPLE TIMES. THE 4TH TIME, INFINITI STATED THEY HAVE COMPLETED THE "FLOW CHART" PROVIDED BY THE MANUFACTURER TO SOLVE THE PROBLEM AND HAD TO SPEAK TO ENGINEERS TO TROUBLESHOOT NEXT STEPS. THEY QUOTED ANOTHER PART OF THE AIRBAG SYSTEM TO BE REPLACED. THIS TIME, I REQUESTED A GUARANTEED FIX. THEY DENIED THE REQUEST AND STATED THEY CANNOT GUARANTEE ANYTHING. CLIENT AFFAIRS HAS CONTRIBUTED TOWARD THE COSTS OF SOME OF THE REPAIRS AS GOOD WILL. AT THIS POINT, THIS SAFETY ISSUE SHOULD NO LONGER FALL ON THE CONSUMER AT ALL SINCE INFINITI CANNOT SEEM TO FIX THE ISSUE WITHIN A REASONABLE NUMBER OF ATTEMPTS. THERE IS CURRENTLY A CLASS ACTION LAWSUIT AGAINST TAKATA FOR FAULTY AIRBAG SYSTEMS CAUSING HUNDREDS OF INJURIES AND EVEN DEATHS. THERE ARE TONS OF RECALLS, YET THIS VEHICLE IS NOT ON A RECALL LIST. MY EXTENDED WARRANTY, THE LEMON LAW, THE DEALER, AND THE SERVICE DEPARTMENT HAVE ALL DENIED RESPONSIBILITY OF THE SAFETY AIRBAGS. THEY ARE NOW HAVING ME PICK THE VEHICLE UP, UNRESOLVED, DESPITE THE RISK TO MY SAFETY. I AM MOVING FORWARD WITH NEXT STEPS TO FILE SAFETY COMPLAINTS AND PUBLICALLY EXPRESS MY CONCERNS BEFORE SOMEONE GETS HURT. I WANT MY VEHICLE TO BE CONSIDERED FOR AIRBAG RECALL IMMEDIATELY. I WILL BE HAPPY TO PROVIDE ANY DOCUMENTATION NEEDED UPON REQUEST. THANK YOU FOR YOUR ANY INVESTIGATION INTO THIS AND CONSIDERATION FOR RECALL.

IGNITION RANDOMLY WILL NOT START. MECHANICS CAN NOT LOCATE THE ISSUE ONLY STATING THAT IT IS TRACED BACK TO AN UNKNOWN ELECTRICAL PROBLEM. I'VE HEARD ABOUT THIS SAME ISSUE FROM OTHER FELLOW QX80 OWNERS. AGAIN THIS IS RANDOM AND CAN HAPPEN FOR DAYS AT A TIME AND THEN NOT AT ALL FOR A WEEK AND THEN RESURFACE. MY FAMILY AND I HAVE BEEN STRANDED IN INCLEMENT WEATHER, DANGEROUS AREAS OF UNKNOWN CITIES WITH THIS PROBLEM AND IT NEEDS TO BE FIXED! THIS HAS OCCURRED 7 TIMES IN THE PAST 2 DAYS.

MY TIMING CHAIN WAS STRETCHED. THIS IS THE SAME PROBLEM THE INFINITI QX56 HAD. MY QX80 HAS THE SAME MOTOR AND REPLACEMENT TIMING CHAIN PART. THE QX56 WAS ISSUED A VOLUNTARY SERVICE CAMPAIGN FOR THIS PROBLEM. MY CHAIN HAS NOT BEEN INCLUDED. EVEN THOUGH IT HAS THE SAME JUNK TIMING CHAIN. INFINITI QUOTED ME A REPAIR PRICE OF $4800.

THE CAR IS HAVING ISSUES WITH THE BATTERY NOT KEEPING A CHARGE. SPRING 2018 TOOK THE CAR TO THE DEALERSHIP SEVERAL TIMES, BATTERY, STARTER, ALTERNATOR CHECKS OUT OK BUT EVEN AFTER REPLACING A CRACKED BATTERY IN SUMMER 2018 WITH A NEW NOW MARCH 2019 THE 7TH MONTH OLD BATTERY DOES NOT WORK. MY CAR WILL NOT START WITHOUT A CHARGE WHEN STATIONARY.

SUN VISOR ON DRIVER'S SIDE IS NOT WORKING PROPERLY. IT WILL NOT STAY IN ANY POSITION I SET IT TO. IT HANGS DOWN. IT IS A SAFETY HAZARD BECAUSE IT BLOCKS MY ABILITY TO SEE LONG DISTANCES. I CHECKED ON THE REPLACEMENT COST & IT'S AROUND $400! WE BUY HIGH END VEHICLES BECAUSE WE DON'T EXPECT THIS SORT OF PROBLEM WITHIN 3 YEARS OF PURCHASE. IT HAPPENED WHEN I TURNED IT DOWN TO BLOCK THE SUN. I HEARD A LOUD SQUEAK & IT WILL NO LONGER HOLD THE POSITIONS IT SHOULD. IT IS DANGEROUS. IS THIS A PROBLEM OTHERS ARE EXPERIENCING?

IN A CITY STREER I HAVE PROBLEM IN REAR SUSPENSION WITH THE LOWER CONTROL ARM LEFT SIDE, WITHOUT ANY KNOCK THIS PART WAS BROKEN, THE CAR DONT HAVE ANY KNOCK OR DAMAGE ON TIRES, OR OTHER PLACE ALREADY THIS PART, I HAVE TO CONTINUE DRIVING AND THE DUST WAS BROKEN TOO, IF YOU WATCH THE LOWER ARM YOU CAN SEE THAT THE WELD IS BROKEN, ALL THE LINE OF WELD WAS BROKEN WITHOUT ANY KNOCK OR OTHER SITUATION.

TL* THE CONTACT OWNS A 2014 INFINITI QX80. THE CONTACT RECEIVED A NOTICE FOR NHTSA CAMPAIGN NUMBER: 14V683000 (FUEL SYSTEM); HOWEVER, THE PART NEEDED TO DO THE REPAIR WAS NOT AVAILABLE. THE CONTACT BELIEVED THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME. THE MANUFACTURER WAS MADE AWARE OF THE SITUATION. THE CONTACT HAD NOT EXPERIENCED THE FAILURE. UPDATED 7/14/15*CN THE CONSUMER STATED THE DEALER CORRECTED THE PROBLEM IN LATE MAY. UPDATED 01/29/16.*JB

TL*THE CONTACT OWNS A 2014 INFITINI QX80. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN ID NUMBER: 14V683000 (FUEL SYSTEM, GASOLINE) AND STATED THAT THE PART NEEDED WAS UNAVAILABLE TO PERFORM THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCE A FAILURE.

TL*THE CONTACT OWNS A 2014 INFINITI QX80. THE CONTACT RECEIVED A NOTIFICATION FOR NHTSA CAMPAIGN ID NUMBER: 14V683000 (FUEL SYSTEM, GASOLINE) AND STATED THAT THE PART NEEDED WAS UNAVAILABLE TO REPAIR THE VEHICLE. THE DEALER WAS UNABLE TO INFORM WHEN THE PART WOULD BECOME AVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

TL* THE CONTACT OWNS A 2014 INFINITI QX80. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V634000 (ELECTRICAL SYSTEM) HOWEVER, THE PART NEEDED TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

2014 INFINITI QX80. CONSUMER WRITES IN REGARDS TO FUEL SMELL IN VEHICLE AND RECEIVED RECALL NOTICE. *SMD THE CONSUMER WAS INFORMED, THE PART WAS NOT AVAILABLE. *JB

TL* THE CONTACT OWNS A 2014 INFINITI QX80. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V683000 (FUEL SYSTEM, GASOLINE) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

TL* THE CONTACT OWNS A 2014 INFINITY QX80. THE CONTACT STATED THAT THE VEHICLE WAS LEAKING OIL FROM THE ENGINE GASKETS. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 3,000.