NHTSA Owner Complaint Log
This page lists owner-reported complaints filed with NHTSA for the 2014 Jeep Cherokee. Complaints are unverified consumer reports submitted to NHTSA and do not by themselves prove a defect or defect rate.
Data synced from NHTSA on May 4, 2026
WITHIN DAYS I NOTICED ISSUES WITH THE TRANSMISSION. 1ST, 2ND, & 3RD GEAR CAN BE VERY JERKY.SOMETIMES 1ST GEAR HOLDS 5-8 SECONDS BEFORE SHIFTING. SOME JERKING IS VIOLENT. ALSO DECLINING STEEP HIGHWAY MOUNTAIN ROADS IS AN ISSUE AT TIMES. WHEN BRAKING AT START OF DECLINE RPM'S JUMP BY 2000 RPMS & CAR SEEMS TO THRUST FORWARD. IT'S LIKE IT DOESN'T KNOW WHAT TO DO. IT IS VERY UNSETTLING
SUDDEN UNINTENDED ACCELERATION (OVER 2000 RPM) WHEN BREAKING OR COASTING TO A STOP. VEHICLE SPEED CONTROL COMPONENT NEEDS TO BE REPROGRAMED OR REPLACED IN AUTOMATIC TRANSMISSION. PROBLEM NOT FIXED DURING LAST CHECKUP.
TRANSMISSION SKIPS GEARS AND SOMETIMES IS EXTREMELY SLOW TO START GETTING THE CAR GOING (ACCELERATION) (EVERY ROAD INCLUDING WHEN YOU ARE STATIONARY. THE BODY OF THE CAR CONTINUOUSLY SHAKES IF YOU ARE DRIVING ON A SMOOTH ROAD (LIKE YOU CAN HEAR THE BODY OF THE CAR <SHELL OF THE CAR> (HIGHWAY, CITY, STRAIGHT AND TURNING) WHEN BACKING UP, THE CAR WILL BREAK IMMEDIATLEY IF THERE IS NOTHING IN THE WAY CAUSING A SERIOUS SAFETY HAZARD. (BACKING UP, OR DRIVING IN THE CITY IT WILL BREAK AND I CAN'T OVERRIDE THE SYSTEM MAKING IT VERY EASY FOR SOMEONE TO REAR END YOU) THIS VEHICLE NEEDS TO BE DEEMED UNSAFE TO DRIVE AND RECALLED.
TL* THE CONTACT OWNS A 2014 JEEP CHEROKEE. WHILE DRIVING 60 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT WAS ABLE TO RESTART THE VEHICLE, BUT THE ISSUE RECURRED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS 50,000. THE VIN WAS NOT AVAILABLE.
SOMETIMES THE CAR WILL NOT GO WHEN THE GAS PEDDLE IS PUSHED, OTHER TIMES IT WILL SQUEL THE FRONT WHEELS WHEN PRESSING THE GAS PEDDLE AND SOMETIMES IT LURCHES WHEN PRESSING THE GAS PEDDLE. WE'VE TAKEN IT TO THE JEPP DEALER AND THEY HAVE DONE THE TRANSMISSION UPDATES. WE TALKED TO JIM SMOLICH JEEP DEALER AND THEY TOLD US THEY ARE WAITING FOR A RECALL BECASUE THEY CAN'T DO ANYTHING TO RESOLVE THE PROBLEM.
WHEN AT AN AVERAGE RATE OF SPEED (55MPH) WHILE DRIVING ON A CURVE (THERE IS A BUMP IN THE ROAD AT THE SPOT I AM REFERRING TO), WHEN THE JEEP HITS IT, IT HAS A DEATH WOBBLE IN THE FRONT END!!! CRUISE CONTROL SPEEDS UP ON A VERY SMALL DECLINE IN THE ROAD EVERY TIME USED!!! FROM A STOP, THE CAR HAS A HARD SHIFT WHEN BEGINNING TO PRESS ACCELERATOR!!! HANDS FREE VOICE GETS MY VOICE REQUEST WRONG ALMOST EVERY TIME!!!
TL* THE CONTACT OWNS A 2014 JEEP CHEROKEE. WHEN THE CONTACT DEPRESSED THE ACCELERATOR PEDAL, THE VEHICLE WOULD NOT ACCELERATE, THE TRANSMISSION INDICATOR ILLUMINATED, AND THE "SHIFT TO PARK AND RESTART" MESSAGE APPEARED. THE VEHICLE WAS TAKEN TO THE DEALER, BUT THE FAILURE COULD NOT BE DUPLICATED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 28,000.
TL* THE CONTACT OWNS A 2014 JEEP CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V529000 (POWER TRAIN); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
TL* THE CONTACT OWNS A 2014 JEEP CHEROKEE. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 16V529000 (POWER TRAIN) HAD EXCEEDED A REASONABLE TIME FOR REPAIR. THE CONTACT RECEIVED THE RECALL NOTIFICATION ON SEPTEMBER OF 2015. THE MANUFACTURER AND THE DEALER ADVISED THE CONTACT THAT PARTS WERE NOT AVAILABLE FOR REPAIR. THE CONTACT DID NOT EXPERIENCE THE FAILURE. THE VIN WAS NOT AVAILABLE.
TL* THE CONTACT OWNS A 2014 JEEP CHEROKEE. THE CONTACT STATED THAT THE TRANSMISSION HAD A STRONG HESITATION AND THE VEHICLE LOST POWER. THE DEALER REPROGRAMMED THE POWER TRAIN CONTROL MODULE, BUT THE FAILURE CONTINUED. THE CONTACT LATER RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V529000 (POWER TRAIN). THE DEALER SCHEDULED AN APPOINTMENT AND COMPLETED THE RECALL REPAIR, BUT THE REMEDY PROVIDED NO SOLUTION. THE MANUFACTURER PROVIDED NO RECOMMENDED SOLUTION. THE FAILURE MILEAGE WAS NOT AVAILABLE.
My Jeeps Transmission is going into Neutral while I'm driving in the freeway I'm unable to accelerate and at times have lost power in the freeway and it restarts when I put into park or turn it off. when I place on park or turn off, the system restarts. I had a recall supposedly fixed for this issue back in 2016 but the problem restarted again several years ago. I took the jeep to Norco Jeep in California in December 2022 and they stated they would "email Chrysler" and I have sent 3 follow up messages and no replies or responses. The mechanics at the dealership stated there was loss of control because the tires have different measurements. I mentioned to them I replaced all 4 tires 2 years ago and problem has still been ongoing. When the car is about to lose power, the transmission light goes on and starts losing velocity while in the freeway or in the streets ( mostly freeway) from 65 mph to 40, and then 20mph and at times it stops if I'm going uphill and starts rolling back. I am very worried for my safety and the safety of my 3 children and I am sending this email in the event of an accident to proof that I have made attempts to receive assistance. I'm in need of urgent assistance. Thank you
I HAVE HAD NUMEROUS INCIDENTS WHERE THE TRANSMISSION SHIFTS UNRELIABLY AND DANGEROUSLY. OF MOST CONCERNS, I HAVE HAD IT REPEATEDLY BOTH SHIFT TO NEUTRAL, OR SHIFT TO A MUCH HIGHER GEAR WHEN TRYING TO MERGE WITH TRAFFIC FROM A STOP. IT IS SCARY TO MERGE WITH TRAFFIC ONLY TO HAVE THE CAR LOSE POWER DRAMATICALLY. SOMETIMES WHEN PRESSING THE GAS PEDAL, THE CAR JUST COASTS FOR A SECOND OR SO. APPARENTLY ONE OF THE FIXES WAS TO KEEP THE TRANSMISSION FROM SHIFTING TO 2ND OR FIRST WHEN SLOWING - YOU HAVE TO STOP COMPLETELY. AT 3 MPH, THERE IS NO ACCELERATION AVAILABLE IN 3RD GEAR. WHILE THERE HAVE BEEN A COUPLE OF SOFTWARE UPDATES, THEY HAVE ACTUALLY MADE THESE PROBLEM WORSE. I AM THE ONLY DRIVER, SO IT IS NOT AN ISSUE WITH ADAPTIVE SOFTWARE BEING CONFUSED BY MULTIPLE DRIVERS. THE DEALER PROVIDES NOTHING BUT DOUBLETALK AND APPARENTLY IS NOT BEING SUPPORTED BY FCA.
WHILE DRIVING ON THE INTERSTATE, THE LIGHTS FOR ELECTRIC STABILITY CONTROL, ENGINE AND PARK BRAKE CAME ON. THE "SERVICE TRANSMISSION" NOTICE AND "SERVICE PARK BRAKE" APPEARED. THEN THE VEHICLE WOULD NOT ACCELERATE AND WOULD GET TO 4 RPM WHILE GOING AT 50 MPH. BAD JUMPING, LURCHING, BANGING WHEN SHIFTING GEARS OR ACCELERATING FROM A STOP.
2014 JEEP CHEROKEE (KL) 8/29/2016 WHILE MY WIFE WAS DRIVING DOWN A BUSY HWY THE VEHICLE STALLED AND LOST ALL POWER. SHE HAD TO COAST INTO A LOCAL FIRESTATION LOT AND PARK THE VEHICLE. THE SCREEN SAID PUT CAR IN PARK AND RESTART. SHE DID IT DID NOTHING. THEN THE SCREEN SAID SERVICE TRANSMISSION AND RESTART. THE 2ND TIME SHE DID IT STARTED AND WHEN SHE PUT THE VEHICLE INTO DRIVE IT MADE A LOUD CLUNK NOISE AND SHOOK THE CAR. WE DROVE IT TO THE DEALER AND THE CODE SHOWED THE CLUTCHES WERE SEIZED. THE DEALER SAID PER CHRYSLER TO RESET THE CODE DO UPDATES AND TEST DRIVE AND SEE IF THE CODE COMES BACK ON. AFTER THEY DROVE IT 50 MILES THEY SAID IT WAS GOOD TO GO AND COULDNT DUPLICATE IT. WELL TODAY 9/19/2016 IT DID IT AGAIN THE EXACT SAME THING. THIS TIME MY WIFE HAD THE KIDS IN THE VEHICLE ON A BUSY HWY. CALLED DEALER TOOK IT TO THEM AND NOW CARS DEEMED UNSAFE AND THEE ISSUED US A RENTAL COVER BY CHRYSLER. BUT THEY ARE NOT SURE WHAT THE PROBLEM IS AND HAVE NO TIME FRAME OR WHATS WRONG WITH VEHICLE. SOMETHING IS WRONG WITH THIS VEHICLE AS THIS HAPPEN TWICE IN LESS THAN A MONTH.
TL* THE CONTACT OWNS A 2014 JEEP CHEROKEE. WHILE DRIVING APPROXIMATELY 20 MPH, THE CHECK ENGINE AND TRANSMISSION WARNING INDICATORS ILLUMINATED. THE VEHICLE STARTED TO OVERHEAT AND FAILED. THE VEHICLE WAS TOWED TO A DEALER WHERE IT WAS DIAGNOSED, BUT A FAILURE COULD NOT BE FOUND. THE FAILURE RECURRED. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 16V529000 (POWER TRAIN). THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 22,000.
TL* THE CONTACT OWNS A 2014 JEEP CHEROKEE. WHILE DRIVING 40 MPH, THE VEHICLE SHOOK VIOLENTLY WITHOUT WARNING. THE FAILURE OCCURRED ON NUMEROUS OCCASIONS. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS APPROXIMATELY 32,000.
FOR THE PAST 2 WEEKS, MY DASHBOARD LIGHTS FLICKER ON AND OFF. THERE IS AN AUDIBLE CLICK AND THEN THEY TURN OFF AND BACK ON. I DO NOT HAVE AUTOMATIC HEADLAMPS BUT THE ACTION AND SOUND IS SIMILAR TO A VEHICLE WHICH IS EQUIPPED WITH THIS FEATURE EXCEPT THAT INSTEAD OF THE DASHBOARD LIGHTS CHANGING BRIGHTNESS, THEY GO OFF COMPLETELY. I DO NOT KNOW IF THIS AFFECTS MY RUNNING LIGHTS OR HEADLAMPS AS I HAVE NOT YET BEEN DRIVING IN CONDITIONS THAT WOULD LET ME EASILY DETERMINE WHETHER THEY TURN OFF WHEN THIS OCCURS. THIS ALWAYS HAPPENS WHILE I AM DRIVING MOST NOTABLY UPON A SLOW DOWN OR ACCELERATION AT A LIGHT OR STOPSIGN. THIS HAS HAPPENED MULTIPLE TIMES, ALMOST DAILY DURING MY BRIEF COMMUTES.
TL* THE CONTACT OWNS A 2014 JEEP CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V529000 (POWER TRAIN); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
TL* THE CONTACT OWNS A 2014 JEEP CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V52900 (POWER TRAIN); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
TRANSMISSION IS UNPREDICTABLE AND SOMETIMES LOSSES POWER. BIGGEST LOSS OF POWER IS WHEN SPEED HAS REDUCED WHILE GOING UP-HILL, ESPECIALLY IF THERE IS A TURN INVOLVED. AT THAT POINT, CAR CAN VIRTUAL STALL.
ON WEDNESDAY MORNING, AUGUST 24TH, 2016, MY WIFE WAS DRIVING OUR 2014 JEEP CHEROKEE LATITUDE IN TRAFFIC WHEN FOR AN UNKNOWN REASON THE VEHICLE STOPPED DEAD, NO WARNING, NO COASTING TO A STOP, AN IMMEDIATE VERY ABRUPT STOP. THE STEERING WHEEL LOCKED UP, THE FRONT WHEEL DRIVE SYSTEM LOCKED UP, THE VEHICLE WAS UNRESPONSIVE TO ANY DRIVER COMMANDS. MY WIFE HAD TO SEEK ASSISTANCE IN MOVING THE VEHICLE TO A SAFE LOCATION OUT OF THE TRAFFIC LANES. WE SERIOUSLY BELIEVE THAT THIS UNINTENDED AND UNCONTROLLABLE VEHICLE ACTION IS A SAFETY ISSUE INHERENT WITHIN THIS MODEL OF 2014 JEEP CHEROKEE. UPON DIAGNOSIS BY THE LOCAL FCA DEALER, WE WERE INFORMED THAT THE VEHICLES OEM BATTERY FAILED THE LOAD TEST AND WOULD BE REPLACED UNDER THE JEEP FACTORY WARRANTY, BATTERY PART NUMBER BB94R750-AA. THE DEALERS SERVICE REPRESENTATIVES SEEMED TO BE UNCONCERNED WITH WHAT IN OUR OPINION IS A SERIOUS DESIGN FLAW WITH THIS VEHICLE. THE VEHICLE HAS RECEIVED 3 PREVIOUS SOFTWARE UPDATES UNDER FACTORY WARRANTY DUE TO SAFETY RECALLS.
SERVICE AIRBAG SYSTEM LIGHT COMES ON RANDOMLY WHILE CAR IS IN MOTION.
DRIVING HOME FROM THE STORE THE TRANSMISSION KICKED INTO FIRST GEAR WITH NO WARNING. WAS UNABLE TO GET OUT OF FIRST GEAR AND ALMOST CAUSED AN ACCIDENT. SCARED AND BEING TERRIFIED OF THE INCIDENT PULLED OFF THE ROAD. AFTER RESTARTING WAS STILL NOT ABLE TO GET OUT OF FIRST GEAR. ODD CAUSE I'VE OWNED MY 2014 JEEP CHEROKEE LESS THEN A YEAR AND HAS LESS THEN 55,000 MILES ON IT. TOOK IT INTO CHRYSLER DEALERSHIP AND AFTER FINALLY LOOKING AT IT A WEEK LATER SAID THE INTERNAL TRANSMISSION CENSOR WIRING HARNESS HAS A SHORTAGE. THIS COULD OF KILLED MY FAMILY AS THIS IS SIMILAR TO RECALL CODE S55 THAT WAS JUST OPENED BY NHTSA REFERENCE#16V529000. ONLY DIFFERENCE IN THAT CODE AND MINE IS MINE GETS STUCK IN FIRST GEAR AND WON'T COME OUT OF FIRST GEAR. THEY DIDN'T CARE THAT MY FAMILY COULD OF DIED. NO SORRY NO NOTHING JUST SAID IT'S NOT UNDER THE POWER TRAIN WARRANTY CAUSE IT'S THE HARNESS ALTHOUGH THAT'S WAS CEASED THE TRANSMISSION THE SAFETY OF MY FAMILY. IT'S UNEXCEPTABLE AND I HOPE I CAN GET AN INVESTIGATION ON THIS. I KNOW LIVES ARE AT STAKE CAUSE MINE WAS PUT ON THE LINE DUE TO BAD PRODUCT OR DEFECTED PRODUCT.
TL* THE CONTACT OWNS A 2014 JEEP CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V529000 (POWER TRAIN). THE PART TO DO THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
TL* THE CONTACT OWNS A 2014 JEEP CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V529000 (POWER TRAIN) HOWEVER, THE PART TO DO THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
TL* THE CONTACT OWNS A 2014 JEEP CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V529000 (POWER TRAIN); HOWEVER, THE PART TO DO THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
TL* THE CONTACT OWNS A 2014 JEEP CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V529000 (POWER TRAIN); HOWEVER, THE PART TO DO THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. UPDATED 01/11/2017*CT CONSUMER STATED OCCUPANT RESTRAINT CONTROL MODULE SOFTWARE PROBLEM. RESOLVED BY DEALER ON NOVEMBER 2016. 6/27/18*JB
SAFETY RECALL LISTED BELOW. NOTIFIED 2 MONTHS AGO. THIS CAN CAUSE A CRASH WITHOUT WARNING! I AM NOT COMFORTABLE DRIVING A VEHICLE THAT COULD CAUSE SERIOUS BODILY INJURY/DEATH TO MYSELF OR ANYONE ELSE. VIN: [XXX] YEAR: 2014 MAKE: JEEP MODEL: CHEROKEE LIMITED FWD NUMBER OF OPEN RECALLS: 1 NHTSA RECALL NUMBER: OPENS NEW WINDOW TAKES AWAY FROM VIN LOOKUP SECTION> 16V529 RECALL DATE: AUGUST 22, 2016 MANUFACTURER RECALL NUMBER: S55 SUMMARY: THE TRANSAXLE WIRE HARNESS ON YOUR VEHICLE MAY HAVE BEEN BUILT WITH INSUFFICIENT WIRE TERMINAL CRIMP(S). THIS MAY CAUSE AN INTERMITTENT HIGH ELECTRICAL RESISTANCE IN THE TRANSAXLE WIRE HARNESS CIRCUIT(S). A HIGH RESISTANCE CIRCUIT(S) IN THIS WIRING HARNESS WILL CAUSE THE ON-BOARD DIAGNOSTIC SYSTEM TO SET A DIAGNOSTIC TROUBLE CODE (DTC). WHEN THE DTC IS SET, THE SYSTEM DEFAULTS THE TRANSAXLE TO NEUTRAL AND THE CUSTOMER EXPERIENCES A LOSS OF MOTIVE POWER. SAFETY RISK: THE LOSS OF MOTIVE POWER COULD CAUSE A CRASH WITHOUT WARNING. REMEDY: THE TRANSMISSION CONTROL MODULE (TCM) MUST BE REPROGRAMMED WITH NEW SOFTWARE. THE NEW SOFTWARE STRATEGY WILL ELIMINATE THE TRANSAXLE SHIFT-TO-NEUTRAL CONDITION FOR THIS ISSUE, PLACE THE TRANSAXLE IN A FIXED GEAR LIMP MODE AND ILLUMINATE THE MALFUNCTION INDICATOR LAMP (MIL) IF A HIGH RESISTANCE CIRCUIT IS DETECTED IN THE TRANSAXLE WIRE HARNESS. RECALL STATUS: RECALL INCOMPLETE. REMEDY NOT YET AVAILABLE INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
WHILE DRIVING ABOUT 50 MPH ON WINDING HILLY COUNTRY ROAD, THE VEHICLE SUDDENLY JERKED AND ALL THE DASHBOARD LIGHTS LIT UP. THE CAR COMPLETELY SHUT DOWN. THIS SHUTDOWN LASTED FOR ONLY 2-3 SECONDS AND THEN RESTARTED AS IF NOTHING EVER HAPPENED. IT WAS NOT NECESSARY FOR THE DRIVER TO DO ANYTHING. THERE WAS NO NEED TO RESTART THE VEHICLE IT RESTARTED ON ITS OWN AS THE KEY REMAINED IN THE IGNITION AND WE DID NOT TOUCH IT.
TL* THE CONTACT OWNS A 2014 JEEP CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V393000 (STRUCTURE). THE DEALER STATED THAT THE PART WAS NOT AVAILABLE AND WOULD TAKE TWO DAYS TO BE DELIVERED FROM BOSTON. THE DEALER FAILED TO PROVIDE THE PART. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
NUMEROUS TIMES THE CAR WILL BRAKE ON ITS OWN AND ACCELERATE ON ITS OWN, WITHOUT DEPRESSION OF BRAKE OR GAS PEDALS.
I HAVE A JEEP CHEROKEE LATITUDE. IT HAS BEEN RECALLED 5 TIMES AND TODAY SHUTDOWN ABRUPTLY WITH A TRANSMISSION FAILURE.IT PUT ME AT CONSIDERABLE RISK AS I WAS IN THE MIDDLE OF FAST MOVING TRAFFIC. THIS IS UNACCEPTABLE. I CALLED THE MANUFACTURER AND ASKED THAT JEEP EXTEND MY WARRANTY FOR THREE YEARS AS I HAVE NO CONFIDENCE IN THE VEHICLE. SO FAR THEY HAVE REFUSED. HOW OUTRAGEOUS. YES, PURCHASE OUR VEHICLE THAT WILL PUT YOU AT RISK AND EXPECT NO COMPENSATION FORM JEEP. HOW DO WE START A CLASS ACTION SUIT?
VEHICLE HAS BEEN SERVICED MULTIPLE TIMES FOR TRANSMISSION NOT SHIFTING, SHIFTING HARD ENOUGH TO LOSE TRACTION, AND SHIFTING INTO NEUTRAL AT RANDOM. TRANSMISSION IS STILL NOT FIXED NOR FUNCTIONING PROPERLY. THIS ALSO TRIGGERS THE STABILITY CONTROL TO MALFUNCTION AND LOSE CONTROL ON SLIPPERY SURFACES. NOW THE FOUR WHEEL DRIVE FEATURE IS BROKEN AND NOT FUNCTIONING AS WELL. DEALER HAS HAD THE VEHICLE MORE THAN 6 TIMES IN THE PAST 8 WEEKS, AND SEVERAL TIMES PRIOR IN THE TWO YEARS BEFORE. THIS VEHICLES TRANSMISSION IS A HUGE SAFETY AND LOSS OF VEHICLE CONTROL ISSUE.
TWICE, WHILE DRIVING ON THE HIGHWAY MY VEHICLE WARNING LIGHTS CAME ON AND SAID TRANSMISSION NEEDED SERVICED, SERVICE PARKING BRAKE, SHIFT VEHICLE INTO "P" THEN DESIRED GEAR, AND VEHICLE LOST ACCELERATION ALMOST CAUSING AN ACCIDENT. THE MOST RECENT WAS 23 AUGUST 2016. I TOOK THE VEHICLE INTO THE DEALER AND THEY SAID IT WAS SUBJECT TO A RECENTLY RELEASED RECALL FROM CHRYSLER, RECALL S55 HOWEVER THEY HAVE NO PARTS TO FIX IT AT THIS TIME AND THERE WAS NO ETA ON WHEN IT WOULD BE FIXED. CHRYSLER OFFERED NO REMEDY OR ALTERNATE VEHICLE TO DRIVE UNTIL THIS PROBLEM COULD BE FIXED.
TL* THE CONTACT OWNS A 2014 JEEP CHEROKEE. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 16V529000 (POWER TRAIN) AND STATED THAT THE PART NEEDED WAS UNAVAILABLE TO PERFORM THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT. ...UPDATED 12/14/16 *BF UPDATED 7/5/18*JB
I HAVE HAD MULTIPLE INSTANCES OF THE TRANSMISSION FALLING OUT OF GEAR AND LOSING ALL POWER. IN ORDER TO GET ANY ACCELERATION I HAVE TO RESTART THE CAR MULTIPLE TIMES. AT THIS POINT I WILL BE UNABLE TO GET ABOVE 5-10 MPH. WHEN SHIFTING BETWEEN GEARS DURING THESE INSTANCES THE CAR WILL JERK VIOLENTLY AS I SHIFT BETWEEN P R N & D. ON ONE OCCASION THE CAR ACCELERATED IN REVERSE WHEN THE DASH SHOWS THAT I WAS IN D. IN EVERY INSTANCE THIS HAS OCCURRED WHILE I WAS DRIVING THE VEHICLE. MULTIPLE TIMES BOTH ON THE FREEWAY AND ON CITY STREETS. WHEN THE ISSUE OCCURS MY CHECK ENGINE, SERVICE TRANSMISSION, SERVICE PARKING BRAKE, AND TRACTION CONTROL LIGHTS COME ON. THE ISSUE IS NOT AFFECTED BY SPEED, TURNING, ETC. I CURRENTLY HAVE A REPLACEMENT TRANSMISSION IN THE CAR AND HAVE HAD IT INTO TWO DIFFERENT DEALERSHIPS MULTIPLE TIMES FOR THIS ISSUE AND AM STILL EXPERIENCING THE PROBLEM. I HAVE TAKEN VIDEO RECORDS OF THE LATEST INSTANCES AND SHOWN THE SERVICE ADVISORS.
I STARTED MY CAR AND SHIFTED IT TO REVERSE ON A SLIGHT DECLINE IN MY DRIVEWAY. THE CAR SHOOK AND MADE A STRANGE NOISE. I PUSHED THE ACCELERATOR AND CAR ROLLED FOWARD NOT DOING ANYTHING. I SHIFTED IT BACK TO PARK AND THE WHOLE CAR SHOOK AGAIN. I DID IT AGAIN FROM PARK TO REVERSE TO DRIVE AND IT SHOOK EVERY TIME. THE DASH SAID SERVICE TRANSMISSION AND PARKING BRAKE. I TURNED THE CAR OFF AND NOW IT ONLY HAS THE SERVICE TRANSMISSION LIGHT ON. I TRIED AGAIN A DAY LATER AND IT DOES SHIFT BUT MAKES A CRUNCHING SOUND UNDER THE CLUTCH. I CONTACTED CHRYSLER AND THEY ARE CALLING ME BACK WITH A CASE WORKER. MY JEEP HAS 18000 MILES ON IT. I HAVE HAD NO OTHER ISSUES EXCEPT THE DELAY FROM 2ND GEAR AND THE DELAY OF THE CAR TAKING OFF WHEN YOU ACCELERATE BUT I FIGURED IT WAS DESIGNED THAT WAY.
DRIVING AT LOW SPEEDS ON A CITY STREET, THE CAR STARTED TO SHAKE AND BUCK AND STOPPED WITHOUT WARNING. I GOT A MESSAGE READOUT THAT SAID TRANSMISSION FAILURE. THEN IT SAID TO START THE CAR IN PARK? IT TOOK SEVERAL TRIES, BUT I HAD CARS IN BACK OF ME HONKING AND HAD TO MOVE IT. FINALLY IT STARTED BUT CONTINUES TO SHAKE AND KEPT TURNING OFF. I MANAGED TO GET IT INTO A PARKING LOT SO IT WAS SAFE. THE DEALER SAYS IT IS SOME PART IN THE TRANSMISSION AND THEY ARE REPAIRING IT. I AM TOO SCARED TO DRIVE IT AGAIN. I COMMUTE ON A MAJOR HIGHWAY AT HIGH SPEEDS. IF IT HAPPENS AGAIN, I WILL PROBABLY BE KILLED.
2014 JEEP CHEROKEE - TRANSMISSION IS TERRIBLE. REVS AND DOES NOT SHIFT; DELAYS IN SHIFTING. JERKS AND PAUSES. I HAVE HAD NOTHING BUT PROBLEMS FOR 2 YEARS; MY LEASE IS UP IN MAY 2017. I WILL NOT GET ANOTHER JEEP PRODUCT.
CAR WAS PARKED AND UPON STARTUP PRODUCED A LOUD BANG. CAR REVERSED AFTER A JERK AND A COMPLETE LOSS OF POWER. TURNED CAR OFF AND TURNED IT BACK ON. FELT LIKE IT RODE IN NEUTRAL WITHOUT THE ABILITY TO ACCELERATE. ALMOST CAUSED AN ACCIDENT. I HAD MY CHILD IN THE BACK SEAT. EVERY LIGHT ON THE DASHBOARD LIT UP-FAILED TRANSMISSION ECT... I HAVE PHOTO DOCUMENTATION.
JEEP CHEROKEE: THIS IS THE WORST VEHICLE I HAVE EVER PURCHASED! I HAD MY PREVIOUS VEHICLE FOR 13 YEARS 192,000 MILES AND NEVER HAD TROUBLE WITH IT. THE ZF9 TRANSMITION SUCKS. I HAVE SURVIVED SEVERAL CLOSE CALLS AND WON'T LET MY CHILDREN DRIVE IT AS I FEAR THEY WILL BE IN A CAR ACCIDENT. THE TRANSMISSION SLIPS, SHIFTS HARD, ERRATIC AND JERKS YOU AND YOUR PASSENGERS AROUND IN THE CAR. THE DEALERSHIP HAS NOT BEEN ABLE TO FIX THIS PROBLEM AND I FEAR THINGS WILL ONLY GET WORSE! I WILL NEVER PURCHASE JEEP AGAIN.
STOPPED AT INTERSECTION TO PULL OUT. PRESSED ON THE GAS AND HAD ACCELERATION FOR 1 SECOND AND THEN LOST ALL POWER. DID NOT HAVE THE ABILITY TO GO FORWARD. LUCKILY I HAD ENOUGH MOMENTUM TO GET OFF THE ROAD. IF NOT I COULD HAVE BEEN KILLED.
BEEN TO THE SHOP SEVERAL TIMES FOR TRANSMISSION PROBLEMS AND NEVER BEEN FIXED. ALL LIGHTS ON GEAR SHIFT STAY ALL LIT UP AND TRANSMISSION WILL GO OUT WHEN DRIVING ON BUSY ROADS I THEN GET A NOTIFICATION TO TURN OFF ENGINE WAIT AND RESTART. THIS WILL SOMETIMES HAPPEN SEVERAL TIMES IN ONE DAY.
THE TRANSMISSION STICKS IN NEUTRAL AND I HAVE TO STOP THE VEHICLE, PUT IT IN PARK, ENGAGE THE PARKING BRAKE, DISENGAGE THE PARKING BRAKE, AND SHIFT INTO DRIVE IN ORDER TO FIX THE ISSUE. THERE ARE SEVERAL KNOWN ISSUES WITH THE 9-SPEED TRANSMISSION. THERE HAVE BEEN TWO RECALLS AND STILL GIVING ME PROBLEMS. I TOOK IT TO THE SHOP TODAY. I HAVE NO IDEA HOW MUCH THIS IS GOING TO COST.
PURCHASED THE 2014 JEEP CHEROKEE AND INITIALLY HAD TROUBLE WITH THE ZF 9-SPEED. ISSUES INVOLVED JERKY RIDES IN THE LOW GEARS. ISSUES WERE SO BAD THAT AT TIMES THE CAR WOULD TAKE 5-10 SECONDS TO SWITCH GEARS AND I WOULD BE STUCK IN NEUTRAL IN THE MIDDLE OF THE ROAD, ALMOST CAUSING SEVERAL ACCIDENTS. I HAVE NOW TAKEN MY CAR TO TWO DEALERSHIPS OVER THE PAST 2+ YEARS ROUGHLY 7 TIMES AND THEYVE PERFOMED SYSTEM UPDATES THAT ARE SUPPOSED TO HELP. THEY HAVE YET TO HELP AND MOST RECENTLY I WAS INVOLVED IN ANOTHER NEAR ACCIDENT. I HAVE CALLED THE FIAT CHRYSLER SERVICE CENTER TO PUT A CASE TOGETHER. I AM VERY FRUSTRATED WITH MY PURCHASE AND HOPE THAT THEY CAN FIX THESE ISSUES. A MORE CONCERNING ISSUE WAS AFTER TWO WEEKS OF PURCHASE. I WAS DRIVING ON THE HIGHWAY, GOING ROUGHLY 70 MPH, AND A WARNING LIGHT APPEARED ON THE DASH SCREEN AND THEY ALL THE SCREENS WENT BLACK AND I LOST THE ABILITY TO ACCELERATE. I WAS FORCED TO MOVE FROM THE LEFT LANE TO THE FAR RIGHT AND LET THE CAR COME TO A STOP. I CONTACTED THE JEEP DEALERSHIP, SINCE IT HAD ONLY BEEN 2 WEEKS AFTER PURCHASE, AND THEY TOLD THEY DIDNT KNOW WHAT WAS WRONG AND TO JUST TURN OFF THE CAR AND WAIT 5 MINUTES AND THEN TRY AGAIN. AFTER DOING THIS I DROVE THE CAR TO THE DEALERSHIP AND ASKED THEM FOR A REASON TO WHY IT HAPPENED. THEY COULDN'T PROVIDE AN ANSWER AND SAW NOTHING WRONG WITH THE CAR. 2 YEARS WENT BY AND THIS HADNT HAPPENED AGAIN, UNTIL THIS JANUARY. I WAS AGAIN ON THE HIGHWAY AND LOST CONTROL OF ACCELERATING AND ALMOST WAS IN AN ACCIDENT. I BROUGHT IT TO THE DEALERSHIP AND THEY SAID THEY PERFORMED SOFTWARE UPDATES. HASNT HAPPENED AGAIN, BUT LAST TIME IT TOOK 2 YEARS.
WHILE DRIVING 10-15 MPH IN MY NEIGHBORHOOD MY JEEP SLIPPED OUT OF GEAR MADE A GRINDING NOISE AND CAME TO AN ABRUPT STOP. MY ENGINE LIGHT CAME ON AND A "SERVICE TRANSMISSION" WARNING POPPED UP. MY DASHBOARD INSTRUCTED ME TO SHIFT THE CAR IN TO "P" THEN INTO MY DESIRED GEAR. I SHIFTED THE CAR IN TO PARK, PRESSED ON THE BRAKE AND SHIFTED THE CAR INTO "D" RELEASED THE BRAKE AND PROCEEDED TO STEP ON THE GAS ONLY TO HAVE THE ENGINE REV LIKE IT WAS STILL IN NEUTRAL OR PARK. I SHIFTED THE CAR BACK INTO PARK AND SHUT OFF MY VEHICLE. I RESTARTED THE VEHICLE AND ATTEMPTED TO PLACE THE CAR IN "D." THE TRANSMISSION MADE A GRINDING NOISE AND DID NOT SHIFT SMOOTHLY INTO GEAR MAKING A LOUD CLICKING SOUND. THIS HAPPENED TWICE IN A SPAN OF 500 FT. A TRANSMISSION SHOP COULDN'T FIND A ISSUE AND RECOMMENDED I TAKE IT TO A JEEP DEALERSHIP. IT IS CURRENTLY THERE HAVING THE SAME ISSUES.
THE CRUISE CONTROL DOES NOT DISENGAGE WHEN I PUSH THE CRUISE CONTROL CANCEL BUTTON. WHEN I HAVE THE CRUISE CONTROL ON AND GOING 65MPH, (ON A HIGHWAY) OR SO, IN A HIGH ELEVATION AND WANT THE CRUISE OFF, I PRESS THE BRAKE, THE CRUISE CONTROL DOES NOT DISENGAGE. IF I PRESS THE CRUISE CONTROL "CANCEL" BUTTON, THE CRUISE CONTROL DOES NOT DISENGAGE. I CAN TELL BECAUSE THE CRUISE CONTROL LIGHT ON THE DASH IS STILL LIT. WHAT DOES TURN OFF THE CRUISE CONTROL IS PRESSING THE CRUISE CONTROL BUTTON THAT I PUSH TO ENGAGE CRUISE CONTROL IN THE FIRST PLACE. SO TO TURN OFF THE CRUISE CONTROL, I MUST PRESS THE CRUISE CONTROL "ON" BUTTON. SHOULDN'T PRESSING THE BRAKE OR THE CRUISE CONTROL CANCEL BUTTON TURN OFF CRUISE CONTROL ALL THE TIME? I HAVE PLACED ANOTHER COMPLAINT ON THIS SUBJECT BEFORE WITH YOU, BUT BEFORE I DIDN'T KNOW HOW TO CANCEL THE CRUISE CONTROL. NOW I HAVE FOUND THAT I MUST PRESS THE BUTTON THAT ALSO TURNS IT ON TO TURN IT OFF.
IT FEELS LIKE IT CAN TAKE A FULL SECOND FROM THE MOMENT THEY STEP ON THE GAS TO WHEN THE CAR ACTUALLY STARTS MOVING. AND ONCE IT DOES START MOVING, IT'S A COIN FLIP IF YOU'RE GOING TO STEADILY GET UP TO SPEED OR SQUEAL SOME TIRES. THIS IS GOING TO SHORTEN THE LIFE OF THE JEEP. IT ALSO HANGS OUT IN 2ND GEAR FOR TOO LONG. WHEN THE TRANSMISSION FINALLY SHIFTS INTO 3RD GEAR IT IS AGGRESSIVE, LURCHING TRANSITION.
FRONT WINDSHIELD CRACKING.
ONGOING ISSUES WITH 9 SPEED TRANSMISSION SINCE THE VEHICLE WAS DELIVERED NEW. 8 SERVICE DATES IN DEALER SERVICE SHOP VARYING FROM 1-30 DAYS DURATION TOTALING 64 DAYS. TRANSMISSION HAS BEEN REPLACED COMPLETELY TWICE, TRANSMISSION CONTROL MODULE REPLACED TWICE, MULTIPLES SOFTWARE UPDATES UNDER WARRANTY. DATE OF OCCURRENCE LISTED IN THIS FORM IS THE LAST DATE OF SERVICE. FOLLOWING ARE SYMPTOMS: TRANSMISSION DOES NOT DOWNSHIFT WHEN SLOWING AROUND CURVES AND LUGS IN TOO HIGH OF A GEAR WHEN ACCELERATING. 'TRANSMISSION INTERMITTENTLY SLIPS WHEN SLOWLY ACCELERATING ON MODERATE TO STEEP SLOPES FROM A STOP - THEN ABRUPTLY LUNGES INTO GEAR. 'WHEN AT SPEED, THE TRANSMISSION EXHIBITS LONG DELAYS WHEN ACCELERATION IS ATTEMPTED. 'WHEN SHIFTING INTO REVERSE, TRANSMISSION INTERMITTENTLY DOES NOT INITIALLY ENGAGE ' THEN ABRUPTLY ENGAGES. 'TRANSMISSION UNEXPECTEDLY DISENGAGES OR SHIFTS INTO NEUTRAL.