2010 Jeep Commander Complaint Log

ENGINE FIRE UNDER NORMAL OPERATION

My jeep will not crank sometimes...the key will not turn. The ignition control module seems to be a problem.

Started the vehicle by inserting the key fob. Turned the key and the vehicle dash lit up and went out immediately. Tried to turn the key again and nothing happened. Could not turn the key and it was difficult to remove the key fob from the ignition.

The electrical system of my car malfunctioned intermittently causing lights, ac, and the engine itself to go off and on in the middle of the freeway. There was a recall on the 2010 Jeep Commander (same as my car) for faulty electrical system, yet my VIN was excluded. I believe it should have been included in the recall and this faulty electrical system was the cause of multiple repairs done at my expense to the tune of a couple thousand dollars. I ask for a query into this. The electrical system is the nexus of a car’s mechanical system and if not functioning correctly causes all else to eventually fail. The lights would not turn off after I turned them off, removed keys, and exited vehicle. Various lights would flash on the dashboard then suddenly disappear not providing enough time to read them. Many or all dashboard lights and AC would go out intermittently sometimes reappearing shortly later. Sometimes the car would shock me while driving on the freeway and therefore poses a safety threat to everyone else and me. Ultimately the engine went out while on the freeway. Jeep takes close to a month to fix a Power Control Module and fuel pump replacement and fuel line. Reconsider requiring them to extend the electrical system recall to more 2010 Jeep Commanders. An electrical system main control is not a typical thing to need to replace in a low mileage car.

FOUR (4) Cooper Adventure HT 245/65R17 were purchased in late 2019 from PepBoys at 6900 Highway 6 North, Houston, Tx 77084. One tire (front Driver side) began separating on November 2021 and was replaced at no charge by PepBoys under Mfg Warranty. 2nd Tire (Rear Driver side) experienced a blowout while driving to Houston along I10 east of Shulenburgh, Tx, on Sunday July 24th. Fortunately i was able to replace blowout tire with the spare but my son's safety and my own safety was compromised as the shoulder on that stretch of the interstate is not very wide as i replacing the tire within 4Ft of zooming 18-wheelers and other vehicles going by in 100F degree weather. The incident ocurred at 545pm aprox - The blowout caused the rear fender to break and the moulding above the tire and rear door broke from the car also. I estimate the repair will cost around $5-6K or so aproximately. PepBoys replaced blowout rear tire and the other 2 tires as well.

The engine failed while driving at major intersection. Multiple individuals had to assist and avoid causing an accident. After a week at diagnostic Jeep service department, techs determined compression failure in cylinders 2 and 4 with 0 psi. There no codes or check engine lights other than a brief blinking right before failure.

Engine stalled at stop signs, Daughter was driving the vehicle and engine stalled at an intersection. Not able to restart it. Vehicle was pushed to the side. I went to assist her and after many tries the engine restarted, I started to drive and the engine will stall as n DC shutdown at all stop signs/ traffic lights. I managed to drive it to the Jeep dealer shifting into neutral and pressing the gas to keep the engine running. No engine lights were present, temperature was normal and vehicle had 1/4 tank of gas. After a 5 days in the the dealer, they indicated that there is nothing wrong with the vehicle, no codes.

THE BATTERY LIGHT CAME ON ABOUT 5 MINUTES AFTER I STARTED DRIVING THROUGH RESIDENTIAL STREETS AND ONTO A FREEWAY. I EXITED THE FREEWAY AND WENT TO THE AUTO STORE WHERE I HAD ORIGINALLY PURCHASED THE BATTERY FROM, ABOUT A YEAR AGO, WHICH IS LESS THAN 5 MILES FROM MY HOUSE. THEY TESTED MY BATTERY AND SAID THE BATTERY WAS GOOD BUT MY ALTERNATOR WAS BAD. I DROVE MY JEEP COMMANDER HOME AND PARKED IT IN THE GARAGE, PER USUAL. WHEN I EXITED MY JEEP THERE WAS NO ODOR, NO SMOKE, NO SOUND OF ANY SORTS COMING FROM UNDER THE HOOD. LESS THAN 20 MINUTES OF PARKING MY JEEP, MY JEEP WAS ON FIRE AND CAUGHT MY HOUSE ON FIRE. NO WARNING NOTHING! MY JEEP WAS 10 YEARS OLD AND JUST TURNED 103,000 MILES. I FAITHFULLY SERVICED MY JEEP AT THE LOCAL JEEP DEALERSHIP OR MIDAS. MY JEEP HAD NO PREVIOUS ISSUES OF ANY SORT (NO LOSS OF POWER, NO LEAKS, WASN'T RUNNING HOT, ETC.).

IGNITION KEY WOULD COME OUT OF SWITCH WHILE ENGINE WAS RUNNING.

TL* THE CONTACT OWNED A 2010 JEEP COMMANDER. THE CONTACT STATED WHILE HIS WIFE WAS PARKED AT THE SUPERMARKET HIS WIFE ATTEMPTED TO START THE VEHICLE TWICE WITH NO AVAIL. THE THIRD TIME SHE ATTEMPTED SHE STEPPED OUT THE VEHICLE AFTER SHE SMELLED ABNORMAL FUMES AND SOMEONE ALERTED HER THAT THERE WERE FLAMES COMING FROM UNDER THE VEHICLE. THE FIRE WAS LOCATED ON THE FRONT PASSENGER SIDE WHERE THE ENGINE WAS LOCATED. THE FIRE DEPARTMENT WAS CALLED AND EXTINGUISHED THE FLAMES. THERE WERE NO INJURIES. THE VEHICLE WAS TOWED TO A LOT WITHOUT BEING DIAGNOSED AS TOTALED. THE DEALER WAS NOT NOTIFIED OF THE FAILURE, AND THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 100,000

TL* THE CONTACT OWNS A 2010 JEEP COMMANDER. WHILE DRIVING HIGHWAY SPEEDS, THE VEHICLE ACCELERATED TO 120 MPH WITHOUT WARNING. THE VEHICLE DID NOT DECELERATE WHEN THE BRAKE PEDAL WAS DEPRESSED. ALSO, AN UNKNOWN WARNING INDICATOR ILLUMINATED. THE CONTACT WAS ABLE TO PULL OVER, SHIFT INTO NEUTRAL, AND TURN OFF THE VEHICLE. THE VEHICLE WAS TOWED TO THE CONTACT'S HOME. THE DEALER AND MANUFACTURER WERE NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 120,000. THE VIN WAS UNKNOWN.

WHILE DRIVING MY RADIO SHUTS ON AND OFF CONSTANTLY. SOMETIMES MY DASH LIGHTS FLASH AND BEEP THEN MY ODOMETER DIALS START TO FLUTTER UP AND DOWN AND MY BLINKER WILL HESITATE WHEN IT'S ON.

" TAKATA RECALL" I AM THE ORIGINAL OWNER OF A 2010 JEEP COMMANDER. UNFORTUNATELY, THIS PAST WEEK THE TIMING CHAIN BROKE AND LEFT ME STRANDED ON THE SIDE OF THE ROAD. THANK GOODNESS IT WAS NOT DURING RUSH HOUR. THERE WAS NO WARNING AND COULD HAVE CAUSED AN ACCIDENT. LET ME START BY STATING THAT THIS JEEP HAS BEEN METICULOUSLY CARED FOR FROM DAY 1 AND EVERY RECOMMENDED SERVICE AND OIL CHANGE HAS BEEN DONE ON TIME. THIS IS OUR FAMILY CAR AND NOT AN OFF ROAD TOY. I DROVE MY JEEP WITH RESPECT AND CARE. SO, HOW AND WHY DID THE TIMING CHAIN BREAK AND DESTROY THE ENGINE? I CALLED 3 OTHER LOCAL JEEP DEALERSHIPS ASKING THIS QUESTION AND THE RESPONSE WAS THE SAME WITH EACH CHRYSLER MECHANIC 'NEVER HEARD OF THIS ON THE JEEP COMMANDER' AFTER DOING SOME RESEARCH ONLINE, I DID FIND SEVERAL CHAT BOARDS AND AN ARTICLE IN HOT ROD MAGAZINE TALKING ABOUT THE 5.7L HEMI TIMING CHAIN BREAKING IN CHALLENGERS, CHARGERS AND 300'S. EVENTUALLY, THERE WAS A RECALL TO ADDRESS THE ISSUE. ACCORDING TO SEVERAL SOURCES, MY COMMANDER HAS THE SAME ENGINE FROM THE SAME TIME PERIOD THE RECALL OCCURRED. SO WHY ARE JEEP'S NOT INCLUDED? CHRYSLER KNOWS THIS IS AN ISSUE AND HAVE CHOSE NOT TO ADDRESS IT. THIS COULD HAVE BEEN BAD, HAD MY VEHICLE STALLED OUT THE WAY IT DID ON THE HIGHWAY IN RUSH HOUR.

WITH NO WARNING,(NO NOISE FROM ENGINE) TRAVELING ABOUT 25MPH ENGINE LIGHT FLASH ON, LOST ALL ENGINE POWER, BECAME HARD TO STEER, WAS ABLE TO SAFELY PULL THE VEHICLE OUT OF THE ROAD. LATER LEARNED THAT THE TIMING CHAIN BROKE. I ALSO LEARNED THAT CHRYSLER CORPORATION RECALLED THIS ENGINE 5.7 HEMI IN OTHER PRODUCTS, BUT NOT THE JEEP. THIS IS A TIME BOMB

I WAS IN MATTOON ILLINOIS,HAD BACKED OUT OF A PARKING SPOT FROM DAIRY QUEEN ONTO A SIDE ROAD I PULLED UP TO A STOP SIGN FOR A MAIN ROAD AS I HAD THE CLEAR TO MAKE MY TURN I PROCEEDED TO DO SO WHEN I HEARD A LOUD POP. I LOST MY STEERING, MY BREAKS AND ACCELERATION. WHEN I CAME TO A STOP HALF WAY IN THE TURN LANE OF THE MAIN ROAD I GOT OUT TO SEE WHAT HAD HAPPENED. MY FRONT DRIVER SIDE TIRE WAS LAYING UP UNDER MY JEEP. IT HAD BUSTED MY UPPER AND LOWER BALL JOINTS, MY CV SHAFT, AND MY BREAK LINES AND ALSO BENT MY INNER AND OUTER TIE ROD ENDS AND MY TIRE AND RIM. FROM THERE IT HAD TO BE TOWED CLEAR BACK TO MY HOME IN TOLEDO ILLINOIS. I THANK GOD EACH AND EVERY DAY THAT I HAD NOT MADE IT TO THE HIGHWAY AND WAS DOING 55MPHS BECAUSE I HAD MYSELF AND THREE SMALL CHILDREN RANGING FROM 3MONTHS OLD UP TO 3 YEARS OLD IN THE VEHICAL WITH ME AND IT WOULD HAVE BEEN DEADLY HAD I MADE IT TO THE MAIN HIGHWAY AND WAS GOING ANY FASTER.

STALLING WHILE DRIVING

I HAVE HAD TO REPLACE THE BATTERY IN MY CAR 4 TIMES SINCE I PURCHASED THE VEHICLE 5 YEARS AGO.

TL* THE CONTACT OWNS A 2010 JEEP COMMANDER. WHEN THE CONTACT PURCHASED THE VEHICLE FROM AN INDEPENDENT SOURCE, SHE WAS NOT INFORMED OF ITS RECALL HISTORY. WHEN INITIALLY PURCHASED, THE VEHICLE MADE AN ABNORMAL NOISE AND THERE WAS EXTENSIVE WOBBLING AND A STRONG VIBRATION IN THE REAR. THE CONTACT WAS UNCERTAIN IF THE FAILURE WAS RELATED TO A POTENTIAL "DEATH WOBBLE" AND THE REAR TRAC BAR. THE VEHICLE WAS TAKEN TO VARIOUS INDEPENDENT REPAIR FACILITIES, BUT THEY WERE UNABLE TO DETERMINE THE CAUSE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED AND THE INTERMITTENT FAILURE CONTINUED. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS NOT AVAILABLE.

TL* THE CONTACT OWNS A 2010 JEEP COMMANDER. WHILE ATTEMPTING TO TURN OFF THE VEHICLE, THE KEY WAS REMOVED FROM THE IGNITION; HOWEVER, THE VEHICLE WOULD REMAIN ON. THE CONTACT HAD TO MAKE SEVERAL ATTEMPTS TO TURN OFF THE VEHICLE. THE CONTACT TOOK THE VEHICLE TO A CERTIFIED MECHANIC WHO DIAGNOSED THAT THE FAILURE WAS RELATED TO NHTSA CAMPAIGN NUMBER: 10V200000 (ELECTRICAL SYSTEM); HOWEVER, THE VIN WAS NOT INCLUDED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 105,000.

TL* THE CONTACT OWNS A 2010 JEEP COMMANDER. THE CONTACT STATED THAT THE TIRES LOST PRESSURE AND THE ALUMINUM RIM STEMS FRACTURED. THE DEALER WAS UNABLE TO DIAGNOSE OR REPAIR THE FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 94,000.

ALONG THE ENTIRE UPPER BODY OF THE CAR THERE ARE CRACKS IN THE PAINT WHICH I ATTRIBUTED TO A PAINT DEFECT. IT NOW HAS RUST DAMAGE TO THE UPPER FRAME ABOVE THE WINDSHIELD AND ON THE ROOF OF THE VEHICLE WHERE THE CRACKS WERE. ABOVE THE WINDSHIELD IS THE WORST DAMAGE WHERE IT HAS EATEN INTO THE FRAME.

TIMING CHAIN BROKE ON MOTOR CAUSING CATASTROPHIC DAMAGE TO THE V8 HEMI. RECALLS ON OTHER VEHICLES WITH THIS MOTOR BUT CHRYSLER SAYS NOT ENOUGH PEOPLE HAVE COMPLAINED TO CAUSE RECALL ON JEEP. STUPID ANSWER. PROBLEM IS NOT THE VEHICLE MOTOR IS IN ITS THE MOTOR. JEEP WAS STILL FINANCED SO HAD TO PAY OUT OF POCKET FOR A NEW MOTOR WHILE STILL PAYING FOR THE JEEP.

TL* THE CONTACT OWNS A 2010 JEEP COMMANDER. WHEN THE KEY WAS REMOVED FROM THE IGNITION, ALL THE WARNING INDICATORS ON THE INSTRUMENT PANEL REMAINED ILLUMINATED. THE CONTACT ALSO STATED THAT THE DAMAGED KEY WARNING INDICATOR ILLUMINATED CONTINUOUSLY AND CAUSED THE BATTERY TO DIE. THE FAILURE RECURRED CONTINUOUSLY. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE WIRELESS IGNITION NODE MODULE FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 10V200000 (ELECTRICAL SYSTEM). THE FAILURE MILEAGE WAS APPROXIMATELY 100,000. ....UPDATED 0711/16 *BF *TR

THE JEEP WILL STALL OUT WHILE DECELERATING EVERY FEW MONTHS FOR THE LAST COUPLE OF YEARS. MOST OF THE TIME IT HAS BEEN WHILE APPROACHING AN INTERSECTION FROM SPEEDS OF 30-45 MPH, SO I HAVE LEARNED TO POP THE TRANSMISSION INTO NEUTRAL TO RESTART THE CAR WHILE IN MOTION. THIS IS HORRIBLY SCARY AND DANGEROUS SINCE I OBVIOUSLY CANNOT STEER DURING THE PROCESS, AND HAVE, AT LEAST FOUR TIMES, BEEN MAKING A LEFT-HAND TURN ACROSS TRAFFIC. I HAVE TAKEN MY CAR INTO THE DEALERSHIP NUMEROUS TIMES, BUT THEY DON'T EVEN LOG ME IN BECAUSE THEY SAY THAT SINCE I HAVE NO ILLUMINATED INDICATOR LIGHT, THEY WILL NOT BE ABLE TO PINPOINT THE PROBLEM. THIS IS SO DANGEROUS THAT I WOULD GET RID OF THE CAR, EXCEPT THAT I CANNOT REPLACE IT WITH ANYTHING COMPARABLE. I LOVE MY JEEP AND JUST WANT IT TO NOT TRY TO KILL ME.

I HAVE HAD TWO FAILURES IN THE LAST THREE MONTHS WITH THE TPS TIRE PRESSURE SENSOR SYSTEM RESULTING IN TWO FLAT TIRES AT INTERSTATE SPEEDS WITH THE LOSS OF ONE TIRE COMPLETELY. THE NUT THAT FASTENS THE SENSOR TO THE RIM HAS CORRODED AND JUST CRUMBLED IN MY HAND WHEN ATTEMPTING TO REMOVE IT. IS THIS A COMMON PROBLEM, AND HAS THERE BEEN A RECALL TO REPAIR THIS DEFECT? HAVE HAD TO CALL AAA TWICE TO REMOVE AND REPLACE TIRES.

VEHICLE HAS JUST NOW REACHED 84000 AND HAS BEEN EXPERIENCING THESE SYMPTOMS FOR ABOUT 20000 MILES NOW. THE VEHICLE IS EXPERIENCING WHAT I BELIEVE TO BE SHORT CIRCUITS WITHIN THE CABIN AND ARE AS FOLLOWS /DRIVERS DOOR WINDOW ACTUATER SWITCH NOT ALLOWING PROPER WINDOW OPERATION .ALSO SAME AFFECTED SIDE /DRIVERS DOOR IS BEING INDICATED BY VEHICLE NOTIFICATION SYSTEM THAT IT IS OPEN. EVEN WHEN IT'S NOT ALSO VEHICLE WILL NOT AND DOES OCCASIONALLY. AIRBAG LIGHT WILL STAY ON DURING SUPPOSED TO BE NORMAL OPERATING SPEEDS. VEHIC)IE WHEN STOPPED AS WELL PASSENGER MANUAL SEAT HAS A CHATTERING SOUND WHEN MOVED FORWARD OR BACKWARD. VEHICLE HAS AND DOES GET ITS REQUIRED MAINTENENCE ROUTINE HOWEVER THESE ANOMALIES COULDN'T EVEN BE EXPLAINED FULLY THE REPAIR SHOP WE HAD TAKEN IT TO BY SOME FLUKE THE MALFUNCTION DIDN'T OCCUR EACH TIME WE'VE HAVERY TAKEN IT TO THEM WOWEVER ME FEAR IS THAT IT IS SOME KIND OF SHORT IN THE ELECTRICAL COMPONENT AND ME CAUSE A OVERHEATED SITUATION AND CATCH THE VEHIC)E ON FIRE. FOR CLARIFICATION THE VEHICLE DOES IT THROUGH ALL OPERATING MODES AS TO WHICH LIKE I STATED IS A SHORT OF SOME KIND.IN THE DOOR IS OR THE COMPUTER DON'T KNOW. COULDN'T GET A STRAIGHT ON ANSWER AS FAR AS TO WHY IT STILL DOES IT.

THIS IS MY VIN, BUT IT'S NOT SHOWING UP ON YOUR SYSTEM: [XXX] 2010 JEEP COMMANDER, 6 CYLINDER, AWD. ENGINE DIES WITHOUT WARNING, AFTER STOPPING AT A STOPLIGHT, OR AFTER SITTING WITH THE FOOT ON BRAKE, SUCH AS WHILE WAITING TO MAKE A TURN LEFT OR RIGHT. (AS OF YET, IT HAS JUST NOT DIED WHILE DRIVING. IT ALWAYS HAPPENS AFTER STOPPING.) THIS IS MY DAUGHTER'S CAR, AND THE DEALER IS UNABLE TO PINPOINT PROBLEM. SOMETIMES THE CAR JUST DIES WHILE SITTING AT A LIGHT; OTHER TIMES, AFTER SITTING IN A BRAKING SITUATION, AND ACCELERATING FROM A STOPPED POSITION TO MAKE A TURN, IT DIES. VERY DANGEROUS, ESPECIALLY IF PULLING OUT IN FRONT OF OR ACROSS MOVING TRAFFIC. IT APPEARS THIS IS A RECURRING PROBLEM WITH JEEPS AND DODGE/CHRYSLER PRODUCTS, BASED ON WHAT I'VE READ ON-LINE. I AM VERY WORRIED AND CONCERNED. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

WHILE DRIVING OUT TO MY PARENT'S WITH MY DAUGHTERS MY JEEP JUST SHUT DOWN,{STALLED} WHILE GOING 50-55 MPH. LOST POWER STEERING AND BRAKES, HAD TO SHIFT INTO NEUTRAL AND RE START. THIS HAPPENED FOUR MORE TIMES IN THE NEXT 8.4 MILES. AFTER DROPPING OF MY KIDS MY HUSBAND FOLLOWED ME TO THE DEALERSHIP TO DROP IT OFF. ABOUT 9 MILES AWAY, AND IT SHUT DOWN 6 MORE TIMES AT VARIOUS SPEEDS. DEALER DOES NOT KNOW WHAT'S WRONG AND IS WAITING UNTIL MONDAY TO GET A RESPONSE FROM CHRYSLER HEAD QUARTERS. *TR

TL* THE CONTACT OWNS A 2010 JEEP COMMANDER. THE CONTACT STATED THAT AFTER PARKING AND TURNING THE VEHICLE OFF, THE ENGINE CONTINUED TO RUN. THE VEHICLE WAS NOT TAKEN TO THE DEALER. THE VEHICLE WAS TAKEN TO THE DEALER. THE TECHNICIAN DIAGNOSED THAT THE WIRELESS IGNITION MODULE NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 70,000.

IN CONTINUATION OF MY PREVIOUS COMPLAINT 10563803 SINCE THE N23 RECALL DISABLED THE 4 LOW IN THE TRANSFER CASE OF MY JEEP, JEEP HAS BEEN ATTEMPTING TO REPAIR IT. THE MOST RECENT REPAIR WAS COMPLETED ON 6/19 AND PER THE DEALER JEEP HAD THEM HARD WIRE CIRCUITS T313 AND K594 ON MY VEHICLE. WHILE TRAVELING AT 75 MPH THE WARNING INDICATORS FOR BOTH THE TRACTION CONTROL SYSTEM AND THE ELECTRONIC STABILITY PROGRAM LIT. SHUTTING THE VEHICLE OFF AND RESTARTING DID NOT CLEAR THE ISSUE. I BELIEVE THAT BOTH OF THESE SYSTEM ARE MANDATED BY NHTSA IN 75% OF ALL VEHICLES SOLD IN THIS MODEL YEAR AND IT APPEARS THAT JEEP IS COMPROMISING THESE SYSTEMS IN AN ATTEMPT TO FIX A RELATED PROBLEM. *TR

AFTER APPLICATION OF SAFETY RECALL N23/ NHTSA 13V-175. REPROGRAM FINAL DRIVE CONTROLLER MODULE. 2005 - 2010. (WK) JEEP GRAND CHEROKEE. 2006 - 2010. (XK) JEEP COMMANDER, THE TRANSFER CASE OF OUR CAR COULD NOT BE SHIFTED OUT OF 4-HIGH TO EITHER NEUTRAL OR 4-LOW. CONSEQUENTLY A MAJOR DRIVE TRAIN COMPONENT HAS BEEN DESTROYED. THIS DEMONSTRATES THE SOFTWARE IS DEFECTIVE AND POTENTIALLY DANGEROUS AND MAY NOT CORRECT THE REASON FOR THE RECALL. THIS IS COMPLETELY UNACCEPTABLE AND IS INDEED A SAFETY RISK. CHRYSLER HAS NOT REMEDIED THE PROBLEM EVEN AFTER THOUSANDS OF COMPLAINTS. I DEMAND THAT NHTSA FORCE CHRYSLER'S HAND IN THIS MATTER AS NOTHING IS BEING DONE TO FIX THIS FAULTY RECALL! *TR

AFTER HAVING SAFETY RECALL N23 / NHTSA 13V-175 PERFORMED, MY VEHICLE'S TRANSFER CASE NO LONGER SHIFTS AS IT SHOULD, PREVENTING THE VEHICLE FROM SHIFTING INTO NEUTRAL OR 4 LOW. I DO NOT TRUST THAT THE STABILITY CONTROL SYSTEM WILL FUNCTION CORRECTLY NOW AS IT IS MY UNDERSTANDING THAT THIS SAME SYSTEM ADJUSTS THE TORQUE TO THE FRONT AND REAR AXLES AS NEEDED. *TR

VEHICLE IDLES POORLY AND 4 WHEEL DRIVE TRANSFER CASE MOTOR DOES NOT WORK AFTER DEALERSHIP PERFORMED N23 RECALL WORK. THIS IS A VEHICLE WITH LESS THAN 40,000 MILES ON IT. *TR

TL* THE CONTACT OWNS A 2010 JEEP COMMANDER. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 35 MPH, THE VEHICLE DECELERATED AND PROCEEDED TO STALL. THE FAILURE RECURRED VARIOUS TIMES AT SPEEDS BELOW 40 MPH. THE CONTACT REFERENCED NHTSA CAMPAIGN NUMBER: 13V175000 (ELECTRICAL SYSTEM , POWER TRAIN) BUT WAS ADVISED BY THE MANUFACTURER THAT THE VIN WAS NOT INCLUDED IN THE RECALL. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 87,000. *TR

THE CAR DROVE FINE PULLED IT IN THE GARAGE. GOT UP THURSDAY MORNING TO GO TO WORK THE CAR TURNED ON AND STARTED SHAKING AND I TURNED IT OF TRIED ONCE MORE IT WOULD NOT TURN ON AT ALL. SO THEN I CHANGED THE CRANK SENSOR THE CAM SENSOR GOT A NEW BATTERY PUT NEW SPARK PLUGS THE TRUCK STILL WOULD NOT START. HAD A GARAGE LOOK AT IT THEY SAID IT WAS THE INTAKE MANIFOLD SO THEY THEREFORE TOLD ME TO TAKE IT TO JEEP BECAUSE IT WAS COVERED UNDER WARRANTY. I TOOK IT TO JEEP AND THE TOLD ME THIS WOULD NOT STOP MY CAR FROM RUNNING, THEY HAVE HAD MY CAR FOR A WEEK AND NO DIAGNOSIS. THIS CAR IS ONLY THREE YEARS OLD BUT JEEP CUSTOMER SERVICE SAYS TO ME YOU BOUGHT IT USED SO YOU DON'T KNOW WHAT WAS DONE TO THE CAR. SO I SAY TO HER YOUR QUALIFIED MECHANICS YOU HAVE WORKING AT THE DEALERS CANT DO THE JOB. WHAT GREAT CUSTOMER SERVICE JEEP HAS. AND THE DEALER IS SUPPOSE TO BE GETTING IN CONTACT WITH JEEP TECH'S IN CORPORATE TO TRY AND FIGURE OUT WHAT THE PROBLEM IS. STILL NO CAR 6/01/15. *TR

IN APRIL OF 2013 I STARTED HAVING TILTING ISSUES WITH MY HIGH-INTENSITY DISCHARGE HEADLAMPS AUTOMATIC HEADLAMP LEVELING SYSTEM. MY VEHICLE IS A 2010 JEEP COMMANDER. WHEN I DRIVE AT NIGHT MY LIGHTS WOULD LOWER ALL THE WAY DOWN RANDOMLY, LEAVING THE ROAD INFRONT OF ME PITCH BLACK. I HAVE BEEN FORCED TO DRIVE WITH MY HIGH BEAMS ON DURING THESE EPISODES UNTIL THE LIGHTS WOULD RAISE AGAIN TO THE NORMAL SETTING. WITH IN THE LAST TWO WEEKS THE LIGHTS WON'T RAISE AT ALL AND I AM FORCED TO LIMIT MY DRIVING AFTER DARK. I HAVE 2 SMALL CHILDREN AND CLEARLY THIS POSES A SAFETY ISSUE. I TOOK MY VEHICLE TO CUETER JEEP IN YPSILANTI, MI TO HAVE THE PROBLEM FIXED AND THE SERVICE TECH TOLD ME THAT HE COULDN'T FIX THE PROBLEM BECAUSE HE COULDN'T DUPLICATE THE PROBLEM. ( A RECAP: THE PROBLEM WAS THAT THE LIGHTS WOULD NOT MOVE INTO A LEVEL ADJUSTMENT AT THIS POINT AS I EXPLAINED TO THE SERVICE TECH.) WHEN I DROPPED OFF MY VEHICLE I ALSO HAD AN OIL CHANGE AND TAILGATE WORK DONE. I LEFT THE VEHICLE OVERNIGHT FOR ALL THE WORK TO BE COMPLETED AS THEY WERE WAITING FOR TAILGATE PARTS(DROP OFF TIME AT CUETER JEEP SERVICE 7AM THURSDAY APRIL 25,2013/ PICK UP TIME 12PM FRIDAY APRIL 26,2013). THE SERVICE TECH TOLD ME AT THE PICK UP TIME THAT HE COULDN'T DUPLICATE THE PROBLEM AND THAT HE COULDN'T FIX THE HEADLIGHT PROBLEM AND THAT THE HEADLIGHTS WERE ACTING THAT WAY BECAUSE THE HIGHBEAM AUTO DIM WAS TURNED ON, IN WHICH WAS NOT THE CASE AS THAT FEATURE WAS NOT TURNED ON NOR HAVE I EVER TURNED THAT FEATURE ON. MAY 1,2013 9:31AM, I TALKED WITH THE SERVICE MANAGER AT CUETER JEEP (RICHARD BAYER) AND HE TOLD ME THAT THEY COULDN'T FIGURE OUT THE PROBLEM UNLESS I LEFT THE VEHICLE OVER NIGHT SO THEY CAN DRIVE IT AT NIGHT AND I EXPLAINED TO HIM THAT I DID AND ALSO CONFIRMED THAT THE TECH'S LEAVE THE DEALERSHIP AT 6PM. SO MY SAFETY ISSUE HASN'T BEEN RESOLVED BY CUETER JEEP, MY 5 STAR DEALER. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

TL* THE CONTACT OWNS A 2010 JEEP COMMANDER. THE CONTACT STATED THAT THE KEY WAS RESISTANT TO BE REMOVED FROM THE IGNITION. THE CONTACT HAD TO REMOVE THE FUSE IN ORDER TO SHUT OFF THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER WHO STATED THAT THE KEY NEEDED TO BE REPLACED. THE MANUFACTURER WAS CONTACTED AND STATED TO REPLACE THE BATTERY, WHICH WAS REPLACED BUT THE FAILURE CONTINUED. THE FAILURE MILEAGE WAS 62,000 AND THE CURRENT MILEAGE WAS 62,300.

COMMANDER WILL TURN OFF WHEN PULLING AWAY FROM A STOP SIGN, PULLING INTO THE GARAGE, TURNING A CORNER. THE FIRST EVENT WAS TURNING LEFT FROM A STOP LIGHT AFTER I HAD BEEN GOING 65MPH ON THE HIGHWAY. 11/26/2012 THIS VEHICLE TO DEALERSHIP FOLLOWING SEVERAL MORE STALLS WHILE DRIVING. NOTHING WAS NOTED ON THE DEALERSHIP EVALUATION. THE MOST FRIGHTENING EVENT WAS ON THE HIGHWAY AT 60MPH AND SIMPLY DIED IN THE MIDDLE LANE IN THE DARK, AT NIGHT. I THOUGHT I WAS GOING TO DIE ON THAT ROAD. THE ENGINE PANELS ALL WENT DOWN, LIGHTS WENT OFF, ENGINE SHUT OFF. THIS VEHICLE CONTINUED TO DIE AT UNEXPECTED INTERVALS ON THE ROAD. 10/28/13 THE DEALERSHIP STATED TIPM WAS SHORTED INTERNALLY, THE TIPM WAS REPLACED. THIS VEHICLE HAS CONTINUES TO DIE WHILE DRIVING ON THE ROAD, PULLING AWAY FROM A STOPLIGHT OR SIMPLY TURNING A CORNER OR DRIVING INTO THE GARAGE FROM THE DRIVEWAY.

I JUST PURCHASED A USED 2010 JEEP COMMANDER LIMITED WITH 5.7 HEMI FROM PHILPOT MOTORS AND BROUGHT IT HOME JUNE 25TH, 2012. ON FRIDAY, JUNE 29TH ON MY WAY HOME THE ENGINE COMPLETELY SHUT OFF TWICE WITHIN 10 MINUTES. BOTH TIMES IT WAS AS I WAS COMING TO A COMPLETE STOP. I HAD TO PUT IT IN PARK AND TURN THE KEY AND IT STARTED RIGHT BACK UP LIKE NOTHING WAS WRONG. PHILPOT HAD IT BROUGHT TO AN AUTHORIZED JEEP DEALER (ALLEN SAMUELS) WHERE IT SAT FOR 2 WEEKS AND THEY COULDN'T FIGURE IT OUT OR REPRODUCE THE PROBLEM. PHILPOT SUGGESTED THEY CHANGE THE TIPM (POWER MODULE) AND RE-FLASH THE MEMORY WHICH THEY DID. I GOT IT BACK AND DROVE IT FOR ABOUT A MONTH AND ONCE AGAIN IT HAPPENED AT A STOP SIGN WHEN MY WIFE WAS DRIVING IT. THE ENGINE STOPPED COMPLETELY AND SHE HAD TO PUT IT IN PARK AND RESTART IT. IT JUST DIES WITH NO WARNING AT COMPLETE RANDOM TIMES WHEN COMING TO A COMPLETE STOP. I WAS DISGUSTED AND SO PHILPOT TOOK IT ONCE AGAIN AND SENT IT TO ALLEN SAMUELS. THEY HAD IT FOR ANOTHER 2 WEEKS AND STILL COULD NOT REPLICATE THE PROBLEM NOR FIND ONE. THEY EVEN CONTACTED CHRYSLER ENGINEERS AND THEY COULDN'T OFFER ANY ADVICE. I JUST GOT IT BACK THE OTHER DAY BECAUSE THEY COULDN'T FIGURE IT OUT. I EVEN CONTACTED CHRYSLER GROUP MYSELF AFTER THE FIRST OCCURRENCE AND THE GIRL WAS RUDE TO ME ON THE PHONE. SHE COULDN'T OR WOULDN'T HELP ME FIND A SOLUTION TO THE PROBLEM BECAUSE I WASN'T THE AUTHORIZED SERVICE CENTER. SHE SAID THE AUTHORIZED MECHANIC COULD ONLY CONTACT THEIR TECHS, NOT A CONSUMER. I CAN'T BELIEVE THAT CHRYSLER ENGINEERS AND AUTHORIZED SERVICE PEOPLE CANNOT FIND OR REPLICATE A PROBLEM THAT'S HAPPENED THREE TIMES NOW. I JUST WANTED MY JEEP FIXED BUT I GUESS CHRYSLER DOESN'T HAVE THE KNOWLEDGE OR KNOW HOW TO PINPOINT WHAT IS CAUSING THIS DANGEROUS PROBLEM. *TR

TL* THE CONTACT OWNS A 2010 JEEP COMMANDER SPORT. THE CONTACT STATED THAT THE DRIVER WAS TRAVELING 50 MPH WHEN THE VEHICLE ACCELERATED UNEXPECTEDLY AFTER THE BRAKES WERE DEPRESSED. SMOKE ALSO EMITTED FROM THE VEHICLE. THE VEHICLE WAS TOWED TO THE DEALER. THE DEALER ORIGINALLY STATED THAT THE ACCELERATOR WAS THE CAUSE OF THE FAILURE, BUT LATER STATED THAT THE FLOOR MATS WERE COVERING THE ACCELERATOR PEDAL AND CAUSED THE FAILURE. THE CONTACT ALSO STATED THAT A LOCAL BODY SHOP CONFIRMED THAT THE BRAKES FAILED AND WERE THE CAUSE OF THE FAILURE. THE MANUFACTURER WAS CONTACTED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGES WERE 36,420. UPDATED 06/29/12 *BF UPDATED 07/10/12

TL* THE CONTACT OWNS A 2010 JEEP COMMANDER. THE CONTACT STATED THAT THE VEHICLE STALLED WHILE DRIVING AT VARIOUS SPEEDS AND UPON STARTING. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER AND THEY WERE UNABLE TO DIAGNOSE THE FAILURE. A POWER MODULE, SPARK PLUGS, AND IGNITION COILS WERE REPLACED. THE FAILURE CONTINUED. THE MANUFACTURER WAS NOTIFIED AND THE CONTACT WAS AWAITING A REPLY. THE FAILURE MILEAGE WAS 24,000.

DURING ACCELERATION THROTTLE BECAME STUCK. VEHICLE STARTED INCREASING IN SPEED WITHOUT THE PEDAL BEING DEPRESSED. I INITIALLY HELD ON THE BRAKES FOR 3 CONSECUTIVE COMPRESSIONS WITHOUT ANY NOTICEABLE DECREASE IN SPEED OR RPM. SHIFTED CAR TO LOWER GEAR ALONG WITH BRAKES, STILL RPM AND SPEED WAS INCREASING. PLAN B WAS TO SHIFT INTO NEUTRAL AND LET THE ENGINE BLOW OR SHUT VEHICLE OFF WHILE DRIVING ON BUSY HIGHWAY. IN THE MIDST OF GOING THROUGH THESE ACTIONS VEHICLE STOPPED ACCELERATING. GOING TO DEALER FIRST THING MONDAY MORNING, GOD ONLY KNOWS WHAT WOULD HAVE HAPPENED IF MY WIFE AND KIDS WERE IN THIS VEHICLE WHEN THIS NEGLIGENT, UNSAFE, HAZARD OCCURRED. THIS IS TOTALLY UNCALLED FOR IN A BASICALLY BRAND NEW VEHICLE, ME, MY SON AND THE INNOCENT PEDESTRIANS ALONG THE HIGHWAY WERE IN JEOPARDY WHEN THIS SAFETY INCIDENT OCCURRED. *TR

TL* THE CONTACT OWNS A 2010 JEEP COMMANDER. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE STEERING WHEEL WOULD JERK VIOLENTLY AND MAKE A LOUD SOUND WHEN TURNING. THE VEHICLE WAS TAKEN TO THE DEALER WHO STATED THAT THE FAILURE WAS NORMAL. THE MANUFACTURER WAS NOT MADE AWARE OF THE PROBLEM. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 16,000. UPDATED 11/03/2011 *LN *TR

A NUT FASTENING A TPMS STEM TO THE WHEEL/TIRE FAILED RESULTING IN A TIRE BLOW OUT. UPON INSPECTION OF ALL OTHER TPMS STEMS, ANOTHER NUT HAD A FRACTURE ITS ENTIRE LENGTH AND HAD TO BE REPLACED.

VEHICLE DIED ON ROAD, TOWED TO SHOP THEY COULD NOT FIND ERROR, THEY UPDATED THE COMPUTER. RELEASED VEHICLE BACK TO ME. BEGAN DIEING ON ROAD, LOST STEERING, LOST BRAKES, UNSURE IF LIGHTS WORKED. LIMPED BACK TO DEALER. DEALER FINALLY REPORTED THAT IT WAS A BAD WIRING HARNESS CONNECTION TO THE IGNITION SYSTEM. 2010 JEEP COMMANDER WITH 5K MILES. BARELY MISSED HITTING A POLICE VEHICLE. *TR