2019 Jeep Compass Body & Structure Problems

The contact owns a 2019 Jeep Compass. The contact stated that while driving at an undisclosed speed, there was an abnormal sound coming from underneath the vehicle. The contact stated that the sound increased while accelerating to 25 MPH. The contact decelerated to 15 MPH and drove to the residence, where the contact inspected underneath the vehicle. The contact stated that he was an independent mechanic and noticed that the frame was detaching from the vehicle. The vehicle was not repaired. The dealer and the manufacturer were not notified of the failure. The failure mileage was approximately 21,000.

THE WINDSHIELD WIPER CAME OFF DURING A STORM THE DAY I BOUGHT THE VEHICLE. 3 OR 4 WEEKS LATER THE FRONT BUMPER POPPED OFF UNDER THE PASSENGER HEADLIGHT WHILE DRIVING DOWN THE INTERSTATE. LOCAL DEALERSHIP TOLD ME THE VEHICLE WAS NOT ASSEMBLED PROPERLY AT THE FACTORY.

I BOUGHT THIS VEHICLE AT HAWK CHRYSLER DODGE JEEP 7911 W ROOSEVELT RD, FOREST PARK, IL 60130 ON 04/8/19 . I DROVE OFF THE LOT WITHOUT A PROPER EXPLANATION/PRESENTATION OF MY VEHICLE, NO ONE WENT OVER THE FEATURES WITH ME. WHEN I ARRIVED AT HOME, A FAMILY MEMBER POINTED OUT THAT THE LCD SCREEN QHERE THE MILEAGE IS DISPLAYED WAS NOT WORKING. AT FIRST I THOUGHT IT MAY TURN ON WITH ONE OF THE BUTTON ON THE VEHICLE BECAUSE I'VE NEVER OWNED A VEHICLE LIKE THIS. AFTER 10 -15 MINUTES OF PLAYING AROUND WITH BUTTONS I COULDN'T FIGURE IT OUT AND CALLED THE DEALERSHIP, THE SALESPERSON SAID TO BRING IT BACK FOR AN UPDATE. ON THE WAY BACK TO THE DEALERSHIP I GOT INTO A CAR ACCIDENT BECAUSE I WAS ON MY WAY BACK TO THE DEALER AND I DID NOT REALIZE HOW FAST I WAS GOING SINCE MILEAGE WAS NOT DISPLAYED. NOW, I HAVE DAMAGE ON THE FRONT DRIVER SIDE OF THE VEHICLE LESS THAN 24HRS LATER. IT IS NOW 04/23/19 AND THE VEHICLE IS UNDER THE DEALERSHIP POSSESSION BECAUSE THE PART TO THE LCD SCREEN IS ON BACK ORDER. ACCORDING TO THE SALESPERSON, I JUST NEEDED AN UPDATE, WRONG.