2002 Jeep Grand Cherokee Complaint Log

VISIBILITY: DEFROSTER/DEFOGGER SYSTEM:WINDSHIELD:BLOWER HAVING A VISIBILITY PROBLEM WITH THE HEATER/AIRCONDITIONG IN CAR HEATING/AIRCONDITIONING NOT CLEARING WINDSHIELD. *TR __________________

TL*THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. WHILE DRIVING APPROXIMATELY 5 MPH, PART OF THE RADIATOR FAN FELL OFF OF THE VEHICLE. ON ANOTHER OCCASION THE REMAINDER OF THE FAN FELL OFF OF THE VEHICLE. BOTH FAILURES OCCURRED APPROXIMATELY ONE WEEK AGO WITHOUT WARNING. THERE WAS A VERY LOUD POPPING SOUND AND SHE OBSERVED THAT A PIECE OF THE PLASTIC FAN WAS ON THE GROUND. THE DEALER ALSO CONFIRMED THAT THE VIN IS A PART OF A RECALL. THE CURRENT AND FAILURE MILEAGES WERE 95,000. THE VIN WAS UNAVAILABLE.

RADIATOR COOLING FAN BLADES BROKE INTO SEVERAL PIECES WHILE I WAS DRIVING. NOT EASILY DETERMINED IF THE RADIATOR WAS DAMAGED. FAN IS INOPERABLE WHICH CAUSES THE ENGINE TO OVERHEAT UNLESS VEHICLE IS KEPT IN MOTION. HAVE NOT DONE A REPLACEMENT YET. CHRYSLER IS REFUSING TO EVEN CONSIDER COVERING THE REPAIR UNLESS I PAY TO HAVE THEIR TECH DIAGNOSE THE PROBLEM. CHRYSLER WILL NOT COMMIT TO PAY FOR ANY PERCENTAGE OF THE REPAIR UNTIL AFTER I PAY TO HAVE A TECH DIAGNOSE THE PROBLEM. *TR

BLEND DOOR FAILURE ON '02 GRAND CHEROKEE. *TR

TL*THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. WHILE DRIVING AT AN UNKNOWN SPEED, THE SEAT FRAME SPONTANEOUSLY FAILED AND ALLOWED THE SEAT TO SUDDENLY RETRACT BACKWARDS. THE FAILURE INCREASED THE RISK OF A CRASH. THE DEALER STATED THAT THE ENTIRE SEAT FRAME NEEDED TO BE REPLACED AT THE COST OF OVER $400. HE IS IN THE PROCESS OF HAVING THE SEATS REPAIRED. SECONDLY, THE POWER WINDOWS WORKED INTERMITTENTLY. THE DEALER REPLACED THE WINDOW REGULATORS. THIRDLY, HE NOTICED THAT FLUID FROM THE HEATER COIL LEAKED INTO THE FRONT PASSENGER SIDE OF THE VEHICLE. THE MANUFACTURER WOULD NOT ASSUME ANY RESPONSIBILITY FOR THE REPAIR BECAUSE THE VEHICLE EXCEEDED THE WARRANTY. THE FAILURE AND CURRENT MILEAGES WERE 94,000.

ON JULY 4, 2008, AIRBAG INADVERTENTLY DEPLOYED WHILE TRAVELING ON HIGHWAY WITH NO COLLISION INVOLVED. THE AIRBAG DEPLOYMENT DAMAGED THE AIRBAG SYSTEM, RIGHT DASHBOARD, WINDSHIELD, STEERING WHEEL, GLOVE COMPARTMENT DOOR, AND AIR CONDITIONING SYSTEM, CAUSED COMPLAINTS TO INCUR RENTAL VEHICLE EXPENSES, LOSS OF USE AND DEVALUATION OF HIS VEHICLE, INCONVENIENCE, AND CAUSED REDNESS AND IRRITATION TO FACE, NECK, AND CHEST AND AGGRAVATED ASTHMA.*TR

TL*THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A SAFETY RECALL NOTICE FOR NHTSA CAMPAIGN ID NUMBER 06V199000 (ENGINE AND ENGINE COOLING: COOLING SYSTEM:FAN) AND TOOK THE VEHICLE TO THE DEALER FOR REPAIR. SHE WAS INFORMED THAT HER VIN WAS NOT INCLUDED IN THE RECALL AND PAID $315 FOR THE REPAIR. THE FAILURE MILEAGE WAS 100,677. UPDATED 09/15/08 *BF THE GEARBOX HAD SEIZED. UPDATED 09/18/08. *JB

I HAVE A 2002 JEEP GRAND CHEROKEE. IT HAS 85,000 MILES. IT BEGAN LOSING COOLANT. THE MECHANIC DETERMINED IT WAS A HEAD GASKET. AFTER TAKING THE ENGINE APART, IT WAS DISCOVERED THAT A CASTING DEFECT IN THE INTAKE MANIFOLD CAUSED THE PROBLEM. THERE WAS A WATER JACKET COVERED BY CASTING MATERIAL AT MANUFACTURE. *TR

TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE REAR BRAKE LIGHTS FAILED TO ACTIVATE. THE VEHICLE WAS TAKEN TO THE DEALER, WHO DIAGNOSED THAT REAR BRAKE LIGHT WIRING HARNESS NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 80,000.

COOLING FAN MOTOR BAD IN 2002 JEEP GRAND CHER. ALSO COOLING FAN BLADES ARE CRACKED. CALLED ABOUT A RECALL, BUT THEY SAID JEEP DID NOT FALL WITHIN THE CORRECT VIN # RANGE. *TR

TL*THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE VEHICLE VIBRATED FOR SEVERAL SECONDS AFTER IT HAD BEEN SHUT OFF. WHEN THE VEHICLE WAS RESTARTED, HE HEARD A LOUD EXPLOSION. THE CONTACT EXITED THE VEHICLE, LIFTED THE HOOD, AND NOTICED THAT THE FAN WAS DESTROYED. PIECES OF THE FAN WERE LODGED INTO THE RADIATOR. AAA TOWED THE VEHICLE TO HIS RESIDENCE. ON JUNE 23, 2008, THE MANUFACTURER STATED THAT THEY WOULD REPAIR THE FAN, BUT THE CONTACT WOULD HAVE TO PAY FOR THE RADIATOR REPAIR. THE FAILURE AND CURRENT MILEAGES WERE 78,000.

DRIVING ALONG AND LOW COOLANT LIGHT WENT ON, THEN PULLED OVER AND REVEALED NO COOLANT WHATSOEVER. REPLACED THE COOLANT EVERY FEW DAYS THEN FINALLY AFTER A COUPLE WEEKS TOOK IT TO THE RADIATOR SHOP AND HAD TO HAVE THE RADIATOR REPLACED. *TR

TL*THE CONTACTS OWNS A 2002 JEEP GRAND CHEROKEE. EVER SINCE THE VEHICLE WAS PURCHASED, THE CONTACT HAS EXPERIENCED BRAKE FAILURE. WHILE DRIVING AT VARIOUS SPEEDS, THE BRAKE PEDAL WILL EXTEND TO THE FLOOR AS IF THERE WERE PRESSURE LOSS. THE CONTACT MUST LITERALLY STAND ON THE BRAKE PEDAL IN ORDER TO STOP THE VEHICLE. ALSO, THE WIRING ON THE INSTRUMENT PANEL THAT CONTROLS THE AIR CONDITIONING FAN HAS FAILED. THE DEALER STATED THAT THE VEHICLE WAS NOT INCLUDED IN ANY RECALLS. THE FAILURE MILEAGE WAS UNKNOWN.

BLEND AND RECIRCULATION DOOR FAILURES IN HVAC UNIT. FAILURE IS EXTREMELY COMMON, AND COSTS OVER $1,000 IN REPAIRS. *TR

BLEND DOORS ON MY 2002 JEEP GRAND CHEROKEE NOT WORKING. *TR

BLEND DOOR FAILURE IN 2002 JEEP GRAND CHEROKEE. MAY 19, 2008. *TR

TWO YEARS AGO MY PASSENGER SIDE HEAT STOP WORKING. WHEN I TOOK IT TO THE DEALER, THEY STATED THAT IT WAS NOT COVER BY ANY WARRANTY AND IT WOULD COST $1500.00 TO REPAIR. SO THE PUT TAPE OVER THOSE VENTS AND ONLY HAD THE DRIVER SIDE WORKING. LAST MAY MY DRIVER SIDE STOP BLOWING HOT AIR ALSO. TOOK BACK TO THE DEALER, GUESS WHAT IT WILL COST $1200.00. I'M TRIED OF THIS, JEEP SHOULD HAVE A RECALL! *TR

IN MARCH, 2005, WITH 59,000 MILES, MY 2002 JEEP GRAND CHEROKEE OVERLAND, WHICH I PURCHASED NEW IN AUGUST 2002, NEEDED A NEW REAR DIFFERENTIAL. A REPLACEMENT WAS ALSO NEEDED AT 80,000 (JULY 2006), 86,000 (MARCH 2007), AND 98,000 (APRIL 2008). AS OF THIS WRITING, THE DEALER HAS HAD THE VEHICLE FOR OVER 3 WEEKS. IN REPLACING FIRST THE BEARINGS, THEN THE GEARS, AND THEN THE "ENTIRE REAR END", THEY HAVE BEEN UNABLE TO SOLVE THE PROBLEM. ATTEMPTS TO CONTACT CHRYSLER HAVE BEEN UNSUCCESSFUL. NO ONE AT THE 800 NUMBERS CAN OFFER ANY SOLUTIONS. I HAVE AN EXTENDED WARRANTY, SO THE REPAIRS HAVE BEEN COVERED, MINUS MY $100 DEDUCTIBLE. BUT, I DON'T THINK THE NUMBER OF REPAIRS IS QUESTIONABLE. I'VE FOUND A NUMBER OF SITES WITH OTHER INDIVIDUALS REPORTING THE SAME PROBLEM ON THIS PARTICULAR BODY STYLE/MODEL. PERHAPS THERE IS A WIDE SPREAD PROBLEM.. *TR

BLEND DOORS ON THE HVAC SYSTEM HAVE FAILED. PASSENGER SIDE ONLY BLOWS COLD AIR. A COMMON PROBLEM ON THESE JEEPS. *TR

TL*THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE 4WD. THE VEHICLE HAS GOODYEAR WRANGLER TIRES, SIZE P235/70R16. THE CONTACT STATED THAT THE INDEPENDENT OWNER WHO SOLD THE VEHICLE TO THE CONTACT HAD BRAND NEW TIRES PLACED ON THE VEHICLE. AT APPROXIMATELY 38,000 MILES, THE GOODYEAR TIRES BEGAN TO EXPERIENCE TREAD SEPARATION. SHE NOTICED THAT THE VEHICLE WAS NOT DRIVING PROPERLY AT SPEEDS 50 MPH AND LESS. THE TIRES WERE ALSO SEPARATING FROM THE HUBCAPS OR RIMS AND THEN FLATTENED. THE TIRE WAS REPAIRED. LATER, THE SECOND TIRE FLATTENED. THE TIRE WAS REPLACED WITH THE SPARE TIRE THAT CAME WITH THE VEHICLE. THREE MONTHS LATER, SHE AWAKENED TO FIND THAT THE TIRE WAS ENTIRELY FLAT. SHE PLACED AIR IN THE TIRE, BUT IT REMAINED SOFT. THE FAILURE MILEAGE WAS 38,000 AND CURRENT MILEAGE WAS 45,000. UPDATED 09/10/08 *BF UPDATED 09/17/08. *JB

WHILE ROLLING UP DRIVER SIDE FRONT WINDOW, HEARD A LOUD NOISE WITHIN CAR DOOR. WINDOW THEN FELL INTO DOOR AND WOULD NOT GO BACK UP. INFORMED BY DEALER THAT THE REGULATOR WAS BROKEN. SERVICE DEPT STATED THAT THIS HAPPENS FREQUENTLY BECAUSE THE PART IS MADE OF PLASTIC. WAS CHARGED $295 FOR REPLACEMENT PART. EXACT SAME THING HAPPENED TO MY BROTHER, WHO ALSO OWNS A 2002 JEEP GRAND CHEROKEE, TWO MONTHS AGO. *TR

STEERING COLUMN BROKE, STEERING BOX AND HOSE LEAK---SQUEAKING NOISE OCCUR WHEN TURNING STEERING WHEEL, WHEELS FEEL LIKE THEY ARE COMING FROM UNDER THE VEHICLE WHEN MAKING TURNS, AND VEHICLE STEERING WHEEL TIGHTENS WHEN TURNING---VEHICLE HAS NOT BEEN REPAIRED AS OF THIS DATE- CHRYSLER DEALER STATED THAT THIS IS NOT A RECALL ISSUE--- THIS IS A SOMETHING THAT HAS BEEN REPORTED AS A PROBLEM FOR SEVERAL VEHICLES OF THE SAME MODEL--NOTED BY EXPERIENCED MECHANICS. *TR

BREAK IN DRIVERS SEAT POWER LIFT ASSEMBLY. COMPLETE BREAK IN STEAL WITH ADDITIONAL STRESS FRACTURES AND SPLITTING IN LOWER CHAIR FRAME MOUNTING RAIL CAUSING SEAT TO DISCONNECT FROM BASE. CONTINUED USE OF THIS VEHICLE COULD CAUSE SERIOUS INJURY DUE TO THE SEAT SURFACE IN WHICH THE DRIVER IS LOCATED, BECOMING DETACHED CAUSING THE DRIVER TO LOOSE CONTROL OF THE VEHICLE. *TR

CAR SHUTTERS WHEN APPLYING BRAKES. JEEP HAS KNOW ABOUT THIS PROBLEM SINCE THE MIDDLE OF 2002 AND EVEN SENT OUT TSB'S TO IT'S DEALERS. THE CALIPERS WERE DEFECTIVE CAUSING THE PADS TO WEAR UNEVEN THUS CAUSING THE ROTORS TO WARP. CHRYSLER SAYS YOUR PROBLEM NOT OURS , PAY TO HAVE IT FIXED. *TR

TL*THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. WHILE DRIVING 45 MPH, THE CONTACT STRUCK AN EMBANKMENT AND CAUSED THE VEHICLE TO FLIP. THE SEAT BELT DETACHED AND NONE OF THE AIR BAGS DEPLOYED. THE CONTACT LANDED IN THE PASSENGER SEAT AND HER HEAD WENT THROUGH THE MOON ROOF. A POLICE REPORT WAS FILED. THE POWERTRAIN WAS UNKNOWN. THE CURRENT MILEAGE WAS 104,000 AND FAILURE MILEAGE WAS 98,000.

TL*THE CONTACT OWNS A 2002 JEEP LAREDO. WHILE DRIVING VARIOUS SPEEDS, THE CONTACT NOTICED THAT THE HEADLIGHTS WERE DIM. SHE PULLED OVER AND INSPECTED THE HEADLIGHTS AND NOTICED A FILM ON THE LIGHT COVERS DUE TO CONDENSATION. SHE CALLED TWO DEALERS TO SEE WHAT COULD BE DONE TO REMEDY THE FAILURE. ONE DEALER STATED THAT THEY WERE AWARE OF THE DEFECT; HOWEVER, THEY BOTH STATED THAT THE HEADLIGHT HOUSING NEEDED TO BE REPLACED. THE CONTACT CALLED THE MANUFACTURER AND THE DEALER FROM WHERE THE VEHICLE WAS PURCHASED AND THEY BOTH ADVISED HER TO REPLACE THE HEADLIGHT HOUSING BECAUSE NOTHING COULD BE DONE TO REMEDY THE FAILURE. THE FAILURE MILEAGE WAS 78,000 AND CURRENT MILEAGE WAS 90,000. UPDATED 09/17/08. *LJ UPDATED 09/25/08. *JB

MY 2002 CHRYSLER JEEP 4X4 GRAND CHEROKEE SUDDENLY TOOK OFF WITH NO BRAKES. THE ACCELERATOR SEEMED TO BE STUCK AND THE BRAKES WOULD NOT SLOW THE CAR DOWN. I WAS LEAVING THE PARKING LOT AT WORK. I HAD BOTH FEET ON THE BRAKES, PUT IT IN NEUTRAL AND PULLED THE EMERGENCY BRAKE. THIS STILL WOULD NOT SLOW THE CAR DOWN. I FINALLY MOVED THE GEAR INTO PARK AND THAT SEEMED TO WORK. AFTER TALKING TO PEOPLE AT WORK, THIS IS CONSIDERED A PROBLEM WITH THESE CARS. NO ONE CAN FIND ANYTHING WRONG WITH IT. I WILL NOT BUY ANOTHER JEEP OR CHRYSLER CAR AGAIN. I DON'T FEEL THEY STAND BEHIND THIS REPEATED PROBLEM. *TR

I OWN A 2002 JEEP GRAND CHEROKEE LIMITED AND IT IS EQUIPPED WITH DUAL CLIMATE CONTROL. I'VE NOTICED A FUNNY NOISE COMING FROM THE BOTTOM OF THE DASH IT ALMOST SOUNDS LIKE A TWISTING OR A CLAPPING NOISE. JUST RECENTLY I NEEDED TO TURN ON MY HEATER BECAUSE IT WAS REALLY COLD OUT AND FOR SOME REASON ALTHOUGH THE TEMP WAS SET ALL THE WAY TOO HIGH IT WAS STILL BLOWING COLD AIR FROM THE DRIVER SIDE. HOWEVER, THE PASSENGER SIDE STILL WORKED FINE. I BOUGHT THIS VEHICLE USED AND I KNOW IT WILL COST WAY MORE THAN I CAN EVER AFFORD FOR THIS REPAIR. I HAVE INVESTIGATED THIS ISSUE AND UNDERSTAND THAT THE PROBLEM IS IMMINENT TO JEEP OWNERS. I UNDERSTAND THAT THE COMPANY FEELS IT IS NOT A SAFETY ISSUE BUT A LUXURY. HOWEVER IT IS FOR MOST OF US THAT OWN A SUV IT IS BECAUSE WE NEED TO TRANSPORT OUR FAMILIES COMFORTABLY. FOR THAT IS WHAT THEY ADVERTISE. I HAVE A NEW BORN CHILD AND I THINK IT IS RIDICULES I CAN NOT TRANSPORT HER IN MY JEEP BECAUSE IT IS TO COLD FOR HER AND SHE WOULD BE AT RISK OF GETTING PNEUMONIA, BECAUSE THE CHRYSLER CORPORATION HAS FAILED TO TAKE CARE OF THEIR CUSTOMERS. PLEASE HELP US IN MAKING THE COMPANY FIX THEIR INADEQUATE CLIMATE CONTROL PROBLEM AND LIVE UP TO THEIR EXPECTATIONS. *TR

AS THE PURCHASER OF PRE-OWNED 2002 JEEP GC LIMITED, HAVE EXPERIENCED FRONT SEATS HEATER ELEMENTS SHORTING AND FAILURE. *TR

INTAKE MANIFOLD CRACK FEEDING CYLINDER #1. *TR

THE BLEND DOORS ON MY 2002 GRAND JEEP CHEROKEE HAVE BROKEN AND NO HEAT TO DEFROSTER OR TO INTERIOR CAR. JEEP MIXED PROBLEM IN 2004 MODELS BUT REFUSES TO ISSUE A RECALL. THIS IS A MAJOR PROBLEM/SAFETY ISSUE SINCE WINDSHIELD WILL NOT DEFROST AND CAUSE POTENTIAL ACCIDENT. MANY PEOPLE HAVE LEFT MESSAGES TO YOUR WEBSITE ABOUT THIS OVER THE YRS. WHY ARE YOU NOT DOING ANYTHING? DOES SOMEONE HAVE TO DIE FIRST? I GUESS SO. THANKS . *TR

TL*THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE STEERING WHEEL, FLOOR, SEAT, AND INSTRUMENT PANEL VIBRATED. THERE WAS ALSO A MINOR PEDAL PULSATION (BRAKE ROUGHNESS) UNDER LIGHT TO MODERATE PEDAL APPLICATION. HE TOOK THE VEHICLE TO THE DEALER AND THEY STATED THAT THE BRAKE CALIPERS WERE COVERED UNDER WARRANTY; HOWEVER, THE ROTORS AND PADS WOULD HAVE TO BE REPLACED AT HIS OWN EXPENSE. THE MANUFACTURER WOULD NOT PROVIDE ANY ASSISTANCE. THE POWERTRAIN WAS UNKNOWN. THE FAILURE AND CURRENT MILEAGES WERE 44,700.

VEHICLE WOULD NOT START. HAD IT TOWED TO A REPAIR SHOP AND THE STARTER WAS OUT. NEEDED TO REPLACE THE STARTER. THERE ARE WAY TOO MANY REPAIRS ON THIS VEHICLE WITH ONLY 57,000 MILES ON IT. *TR

ON 2/28/08 I WAS AT THE BANK ABOUT 1/4 OF A MILE FROM HOME AND WAS ON MY WAY HOME THERE I HEARD ALOUD BANG UNDER MY JEEP. WHEN I GOT HOME THERE WAS FLUID COMING OUT FROM THE RADIATOR AREA. MY FIANCEE LOOKED AT IT AND THE HOUSING AROUND THE RADIATOR IS ALL BROKE, THERE IS PIECES OF PLASTIC STUCK IN THE RADIATOR AND THE FAN IS BROKEN AND AT THE BOTTOM OF THE RADIATOR THERE IS A PUNCTURED HOLE IN IT. *TR

POWER STEERING PUMP HAS FAILED FOR THE 4TH TIME IN LAST YEAR. HAVE NOW LEARNED THIS IS A KNOWN PROBLEM BY CHRYSLER AND IS DUE TO POOR DESIGN THAT HAS THE POWER STEERING PUMP DRIVING AN AUXILIARY COOLING FAN. RESULTS IN LOSS OF POWER STEERING AND EXTREMELY REDUCED DRIVABLE. *TR

TL* TAKATA RECALL. THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V046000 (AIR BAGS) HOWEVER, THE PART NEEDED TO PERFORM THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

WHILE DRIVING HOME LAST YEAR I ROLLED MY DRIVER SIDE WINDOW UP AND HEARD A LOUD BANG. I AT FIRST THOUGHT THAT SOMEONE HAD HIT MY VEHICLE WITH A LARGE ROCK BUT THEN THE WINDOW DROPPED DOWN INTO THE DOOR. WHEN I GOT HOME, I WENT ONLINE AND FOUND QUITE A FEW COMPLAINTS ABOUT THE WINDOW REGULATORS FAILING IN CHRYSLER GRAND CHEROKEES AND THE FACT THAT CHRYSLER IS AWARE OF THE ISSUE BUT REFUSES TO COVER THE REPAIR. I ALSO FOUND THAT THESE PROBLEMS COULD HAVE BEEN PREVENTED IF THEY'D JUST USED A 25 CENT PIECE OF METAL INSTEAD OF THE PLASTIC PIECE THEY USED. BECAUSE I COULD NOT AFFORD THE $400 + IT WOULD COST TO HAVE THIS REPAIRED, I FOUND THE INSTRUCTIONS ONLINE AND BOUGHT THE REPLACEMENT REGULATOR AND REPLACED IT MYSELF. HOWEVER, ALL THE COMPLAINTS I READ ABOUT SAY THAT ALL THE WINDOWS WILL FAIL AT SOME POINT. I HAVE NEITHER THE TIME OR EVEN THE MONEY TO GET THEM ALL REPLACED. I THINK THIS IS SOMETHING THAT CHRYSLER SHOULD ADDRESS. HAD I BEEN ON THE INTERSTATE WHEN THIS HAPPENED, IT QUITE POSSIBLE THAT THE BANG OF THE PIECE FAILING WOULD HAVE BEEN ENOUGH TO CAUSE ME DISTRACTION AND LEAD TO AN ACCIDENT. *TR

THE BLEND DOOR ON MY JEEP GRAND CHEROKEE STOPPED WORKING ALL OF A SUDDEN AND NOW I NEED TO REPLACE THEM WHICH IS GOING TO COST HUNDREDS OF DOLLARS. *TR

WHILE ATTEMPTING TO STOP AT A TRAFFIC LIGHT, MY 2002 JEEP GRAND CHEROKEE LIMITED BEGAN UNINTENTIONALLY ACCELERATING. I WAS FORCED TO USE BOTH FEET TO HOLD THE BRAKE DOWN BUT THE JEEP CONTINUED TO SURGE UNTIL I STRUCK A TRUCK IN MY LANE. MY CAR WAS DAMAGED AND SENT TO A COLLISION SHOP FOR REPAIR. THEY ARE ATTEMPTING TO CHECK THE REASON FOR THIS UNINTENDED ACCELERATION. IT APPEARS IT MAY BE ASSOCIATED WITH A FAULTY CRUISE CONTROL MALFUNCTION BUT WE ARE NOT SURE. *TR

MY WIFE AND I HAVE A 2002 JEEP GRAND CHEROKEE WHICH HAS ABOUT 79K MILES. THE VEHICLE HAS BEEN VERY GOOD TO US DURING THIS TIME AND WAS IN MINT CONDITION UNTIL FRIDAY NIGHT. FRIDAY NIGHT I WENT OUT TO DO SOME ERRANDS WHEN I APPROACHED AN INTERSECTION HERE IN MY TOWN OF WEBSTER. THE LIGHT WAS RED AND ONE CAR WAS IN FRONT OF ME. I STARTED TO SLOW DOWN WHEN THE CAR ACCELERATED UNCONTROLLABLY WHERE I COULD NOT STOP. I SMASHED INTO THE CAR IN FRONT OF ME AND SO THAT I DID NOT HIT HIM AGAIN, I TURNED RIGHT AT THIS FOUR WAY INTERSECTION AND THERE WERE TWO LANES OF TRAFFIC WAITING FOR THE LIGHT TO TURN GREEN. I TURNED THE STEERING WHEEL SO HARD THAT I WAS NOW ON 2 WHEELS TRYING TO AVOID HITTING ANY OF THE CARS AS WELL. I GRAZED ONE CAR, BUT TORE THE FRONT END OF A HONDA VAN OFF BEFORE MY JEEP CAME TO A HALT ACROSS THE STREET. THIS ALL HAPPENED IN 3-5 SECONDS. BY THE WILL OF GOD I DID NOT KILL ANYONE OR SERIOUSLY HURT ANYONE, AS I WAS VERY LUCKY. MOST PEOPLE, 10 IN ALL IN THE FOUR VEHICLES, I AM SURE HAVE ACHES AND PAINS LIKE I DO TODAY. IF I WOULD HAVE HIT ANY CAR BROADSIDE, I WOULD HAVE KILLED I DON'T KNOW HOW MANY. DAMAGE DONE, I WOULD SAY THAT 3 OF THE 4 CARS ARE TOTALED. I FOUND THROUGH MY SON THAT THIS HAS BEEN A COMMON OCCURRENCE WITH CHRYSLER AND THAT THERE HAVE NOT BEEN ANY RECALLS. PLEASE GO INTO GOOGLE AND TYPE IN "JEEP GRAND CHEROKEE ACCELERATING ON OWN" AND GO TO THE 4TH ONE DOWN AND LOOK AT ALL THE ACCIDENTS RELATED TO THIS SAME PROBLEM. ALSO MY SISTER IN VIRGINIA GAVE ME A NEWS STATION DOWN THERE THAT CARRIED A STORY ON THIS. AGAIN, GO INTO GOOGLE AND TYPE IN "10 ON YOUR SIDE JEEP SAFETY" AND SEE THEIR NEWS CLIP. I AM ASKING YOU WITH YOUR WIDE ARRAY OF CONTACTS TO GET THIS WORD OUT TO PEOPLE AS THESE ITEMS ARE VERY ISOLATED, BUT THE FACT STILL REMAINS THAT SOMEDAY THERE WILL BE AN ACCIDENT WHERE SEVERAL PEOPLE GET KILLED BECAUSE OF THIS DEFECT THAT CHRYSLER DOWN NOT DO ANYTHING ABOUT. THANKS FOR YOU TIME. *TR

I WAS COMING UPON A 4-WAY INTERSECTION WITH ONE CAR IN FRONT OF ME AT THE TRAFFIC LIGHT WHEN MY 2002 JEEP GRAND CHEROKEE ACCELERATED AT A GREAT RATE OF SPEED AS I TOUCHED THE BRAKE GOING ABOUT 5 MILES PER HOUR. I PLOWED INTO THE 2008 CHEVROLET PUSHING IT INTO THE INTERSECTION. TO AVOID HITTING IT AGAIN, I TURNED THE WHEEL HARD TO THE RIGHT AS THERE WERE 2 LANES OF TRAFFIC WAITING FOR THE TRAFFIC LIGHT TO TURN GREEN. I WAS TOLD I WENT AROUND THE CORNER ON 2 WHEELS, AGAIN AT A GREAT RATE OF SPEED, JUST BARELY TOUCHING ONE CAR AND TEARING THE FRONT END OFF OF A 2000 HONDA VAN. THERE WERE A TOTAL OF 4 CARS IN THE ACCIDENT, 3 OF WHICH WERE TOTALED, AND A TOTAL OF 10 PEOPLE IN THESE CARS. I AM SO LUCKY THAT NO ONE WAS KILLED AT THE RATE OF SPEED MY VEHICLE WAS TRAVELING, ALL BECAUSE MY JEEP WAS LIKE IT WAS SHOT OUT OF A CANNON BY ITSELF. *TR

COLD AIR BLOWING FROM PASSENGER SIDE VENTS AND WINDSHIELD DEFROSTER REGARDLESS OF CONTROL OR TEMP SETTINGS. DRIVER SIDE TEMP ADJUSTMENTS WORK PROPERLY, BUT PASSENGER SIDE AND WINDSHIELD DEFROSTER CONTROLS DO NOT PROVIDE ANY HEAT. WINDSHIELD DOES NOT DEFROST, AS TEMP MIX IS NOT FUNCTIONING FOR PASSENGER VENTS OR FOR WINDSHIELD DEFROSTER. PROBLEM HAS NOT BEEN RESOLVED. *TR

RAISED HOOD TO HIGHEST POSITION TO CHECK OIL; WALKED AWAY TO GET RAG- HOOD CAME DOWN TO CLOSED POSITION. RAISED HOOD TO HIGH UP POSITION--WOULD NOT REMAIN OPEN. COULD HAVE CAUSED A SERIOUS INJURY IF I HAD NOT MOVED AWAY. *TR HAVE NOT NOTIFIED THE DEALER YET, POSTED A CAUTION NOTE ON THE DASH

2002 JEEP GRAND CHEROKEE OVERLAND 10 WAY HEATED POWER MEMORY SEAT . THE ORIGINAL SEAT HEATER ELEMENT BURNT UP IN WINTER OF 2006 . THE MECHANIC WHO FIXED THE CAR SAID THAT THERE WAS A NOTICEABLE BURN MARKS ON THE LEATHER UNDERSIDE OF THE SEAT CUSHION. THE REPLACEMENT UNIT BURNT AGAIN IN 2008. I THEN DECIDED AGAINST PAYING FOR THE REPAIR AGAIN. NOW CHRYSLER HAS RECALLED OVER A 100000 JEEPS FOR SEAT PROBLEM UNDER RECALL J17. I AM TOLD BY CHRYSLER MY 2002 IS NOT INVOLVED IN THE RECALL. I FEEL IF IT IS NOT, IT SHOULD BE. APPARENTLY THEY HAVE A PROBLEM ALSO SINCE THE ORIGINAL REPAIR WAS ONLY 100 DOLLARS AND WHEN IT HAPPENED THE SECOND TIME IT WAS OVER 300 DOLLARS. *TR

TL*THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. WHILE DRIVING APPROXIMATELY 25 MPH IN ICY ROAD CONDITIONS, THE CONTACT APPLIED THE BRAKES AND THE VEHICLE SLID TO THE RIGHT. THE VEHICLE CRASHED INTO A TREE AND SUSTAINED MAJOR DAMAGE. THE DRIVER AND TWO REAR PASSENGERS WERE INJURED. A POLICE REPORT WAS FILED. THE AIR BAGS FAILED TO DEPLOY. THE DEALER HAS NOT BEEN NOTIFIED. THE CURRENT AND FAILURE MILEAGES WERE 50,000. UPDATED 02-14-08 *BF UPDATED 02/14/08 *TR

TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE OVERLAND. WHILE DRIVING 55 MPH WITH THE HEATER ENGAGED, THE HEATER FAILED TO BLOW FROM THE FRONT PASSENGER SIDE BLOWER. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHERE THE DEALER ADVISED THE CONTACT THAT THE BLEND AIR DOOR ON THE FRONT PASSENGER SIDE WOULD NEED REPLACING. THE CONTACT STATED THAT THE FAILURE CAUSED THE DEFROST ON THE PASSENGER SIDE TO BECOME INOPERABLE AND WOULD DECREASE VISIBILITY. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 40,000 AND THE CURRENT MILEAGE WAS 50,000.

TRAVELING ON AN INTERSTATE AT 0600 HRS ON 03 JAN 2008 WITH A BELOW FREEZING TEMPERATURE (AROUND 8 DEGREES F) AND HAD SNOW FLURRIED THE NIGHT BEFORE (NO MORE THAN AN INCH ACCUMULATED). AN 18-WHEELER DRIVING CENTER LANE OF A 3-LANE WAS DRIVING AT A SLOW SPEED (65 MPH LIMIT, TRUCK DRIVER ~40 MPH). I WAS ALSO IN THIS LANE CRUISING AT 65 MPH AND ALL THOUGH IT VISIBILITY WAS ONLY LIMITED DUE TO DARKNESS (NO SNOW, ETC.), I DID NO NOTICE, NOR DID MY PASSENGER, THE SEMI IN FRONT OF US. DEPTH PERCEPTION CAME IN REALIZATION ~100 FEET AWAY FROM THE REAR-END OF THE SEMI. AT THAT MOMENT I MANEUVERED INTO THE LEFT LANE AND ATTEMPTED TO GAIN CONTROL OF THE FISHTAILING VEHICLE. OVER-CORRECTING CAUSED THE VEHICLE (AFTER FISHTAILING BACK AND FOURTH 5 TIMES) TO STRIKE THE LEFT REAR TIRE OF THE SEMI-TRUCK. ON IMPACT, THE AIRBAGS DID NO DEPLOY. THE VEHICLE WAS TOTALED ($10,000+ IN REPAIR COSTS); LUCKILY THE PASSENGER AND I HAD OUR SAFETY BELTS ON WHICH RESULTED IN NO SERIOUS INJURIES. NOTHING HAS YET BEEN DONE WITH THE VEHICLE, IT IS SITTING IN A SHOP RIGHT NOW WAITING FOR THE INSURANCE COMPANY TO PROGRESS THE CLAIM. POLICE REPORT STATED A 'NO FAULT' ON EITHER DRIVER DUE TO TEMPERATURE/WEATHER CONDITIONS. POINT ON CONTACT ON VEHICLE (JEEP) WAS RIGHT FRONT WHICH DESTROYED RIGHT SIDE OF ENGINE, COMPUTER, BATTERY, FUSES, RIGHT SHOCK COLLAPSED, FRAME IS BENT AND RIGHT FRONT SIDE SHEET METAL IS SHEARED BACK ALONG WITH HOOD DETACHMENT. AT A SPEED OF 50 MPH (AFTER BRAKING & MANEUVERING), WOULDN'T YOU OR ANYONE ELSE EXPECT THE AIRBAGS, A FEATURE AND COST FACTOR OF THE CAR, BE FUNCTIONAL AND WORK PROPERLY? *TR

THE VEHICLE WAS RUNNING, IN PARK POSITION. A LOUD BANG OCCURRED AS IF SOMEONE HAD JUST HIT MY VEHICLE HARD, BUT I FELT NOTHING. I LOOKED AROUND THE VEHICLE AND DID NOT SEE ANYTHING OR ANYONE AROUND THAT COULD HAVE CAUSED THE LOUD BANG. LATER, I NOTICED THE VEHICLE WAS OVERHEATING AND WAS LOSING COOLANT. A CLOSER INSPECTION INDICATED A BROKEN RADIATOR SHROUD AND A SHATTERED FAN ASSEMBLY.*CN

WHEN STEERING WHEEL IS TURNED IN EITHER DIRECTION IT MAKES A LOUD GROANING NOISE. *TR

THIS IS A COMPLAINT AGAINST NHTSA. IT APPEARS THAT EVEN THOUGH 100'S OF CONSUMERS HAVE COMPLAINED ABOUT A CERTAIN PROBLEM WITH THE AIR FLOW BLEND DOOR ON JEEP GC PRODUCTS NOTHING IS DONE ABOUT IT. IT IS OBVIOUS THAT THIS FAILURE IS A DEFECT AND NOT A WEAR AND TEAR PROBLEM. I AM SURE THERE WOULD BE 1000'S OF COMPLAINTS BUT NOT EVERYONE KNOWS ABOUT THIS SITE OR THEY DON'T HAVE A COMPUTER. IT APPEARS THAT THIS WEB SITE DOES NOTHING BUT ALLOW PEOPLE TO VENT ABOUT PROBLEMS WITH THEIR VEHICLES AND NOTHING MORE IS DONE ABOUT IT OR WITH IT. OUR TAX DOLLARS PAY THESE PEOPLE AT NHTSA AND WE GET NOTHING FOR OUR MONEY. THEY DON'T CARE ABOUT HOW MUCH MONEY IT COSTS YOU TO FIX SOMETHING AND THEY DON'T CARE IF IT COULD POSSIBLY CAUSE YOU PHYSICAL INJURY OR EMOTIONAL PAIN BECAUSE IF THEY DID THEN THEY WOULD HAVE DETERMINED THAT THIS PROBLEM IS A DEFECT. . THIS IS NOT THE FIRST TIME I HAVE BEEN PERSONALLY AFFECTED BY THE ACTIONS, WELL LACK OF ACTIONS BY THE NHTSA. I FEEL IT IS A WASTE OF TIME FOR ANYONE TO FILE A COMPLAINT WITH THE NHTSA SINCE THEY DO NOTHING WITH THE INFORMATION YOU GIVE THEM. HAVE A HAPPY HOLIDAY SEASON ALL YOU JEEP GRAND CHEROKEE OWNERS. *TR