2002 Jeep Grand Cherokee Complaint Log

TL- THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT STATED HE HAD RECEIVED A RECALL NOTICE. THE DEALER AND MANUFACTURE WAS CONTACTED AND STATED THAT THE PART WOULD NOT BE AVAILABLE FOR REPAIR. THE REASONABLE TIME FOR REPAIR HAD SURPASSED. THE FAILURE DESCRIBED IN THE RECALL HAD NOT OCCURRED. AZ

TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT SHE ATTEMPTED TO HAVE THE VEHICLE REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 12V527000 (AIR BAGS) BUT WAS INFORMED THAT THE PARTS WERE ON BACK ORDER AND NOT AVAILABLE. THE CONTACT FELT THAT SINCE THE FAILURE WAS REPORTED IN NOVEMBER 2012, THERE SHOULD HAVE BEEN A REMEDY AVAILABLE BEFORE DECEMBER 2013. THE CONTACT HAD NOT EXPERIENCED A FAILURE. *TR

TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING 10 MPH AND MAKING A LEFT TURN, THE AIR BAGS DEPLOYED WITHOUT WARNING AND CAUSED THE CONTACT TO LOSE CONTROL OF THE VEHICLE. THE CONTACT CRASHED INTO A PARKED VEHICLE AND SUSTAINED A DISLOCATED FINGER. A POLICE REPORT WAS FILED OF THE INCIDENT. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE AND CURRENT MILEAGE WAS 124,000.

SUBMISSION FROM CONSTITUENT RE RECEIVING A RECALL NOTICE FOR HIS JEEP GRAND CHEROKEE AROUND TWO (2) YEARS AGO AND THE PROBLEM HAS NOT BEEN RESOLVED. *SMD WHEN THE CONSUMER ARRIVE AT THE DEALER, HE WAS INFORMED THE PART WAS NOT AVAILABLE, DESPITE IT BEING CONFIRMED ON THE TELEPHONE WEEKS PRIOR. THE RECALL WAS FOR THE AIR BAG LIGHT. THE CONSUMER STATED THE AIR BAG LIGHT WAS ALWAYS ON, AN HE FEARED IT WOULD DEPLOY AT ANY TIME.

AIRBAG LIGHT IS ON , TOOK VEHICLE TO JEEP DEALER TO DIAGNOSE PROBLEM AND WAS TOLD THAT THERE IS A PROBLEM WITH THE CONTROL MODULE AS PER NHTSA ID # 12V527000 HOWEVER WAS TOLD BY CHRYSLER AS OF DATE HAS A NO FIX SOLUTION FOR THE PROBLEM TO JUST KEEP DRIVING THE VEHICLE UNTIL A FIX IS FOUND , SO MY COLLEGE AGE SON IS NOW DRIVING A VEHICLE WITH FAULTY AIRBAGS. I ASKED THEM WHY THEY COULD NOT REPLACE THE FAULTY MODULE WITH A NEW ONE UNDER THIS RECALL ( 12V527000 ) AND WAS TOLD NO UNLESS I PAID FOR IT AND THAT CHRYSLER WOULD NOT PAY FOR IT AS REPLACEMENT IS NOT WHAT IS STIPULATED IN THE RECALL FOR WHICH THEY HAVE NO FIX . *TR

TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 45 MPH, THE AIR BAG LIGHT INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO A DEALER WHERE THE TECHNICIAN DIAGNOSED THAT THE AIR BAG CONTROL MODULE WAS DAMAGED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 110,000.

AIR BAG LIGHT ON HAD DEALER DIAGNOSE AS "RIGHT FRONT IMPACT SENSOR" I HAVE BEEN LOOKING TO BUY A JEEP AND THIS WAS THE THIRD ONE I HAD LOOKED AT WITH AN AIRBAG LIGHT ON I THINK THE SENSOR IS FAULTY AND SHOULD BE RECALLED FOR THE SAFETY OF DRIVERS. *TR

2002 JEEP GRAND CHEROKEE. CONSUMER WRITES IN REGARDS TO AIR BAG SYSTEM OCCUPANT RESTRAINT CONTROL MODULE RECALL NOTICE. *SMD THE CONSUMER STATED HE RECEIVED THE RECALL NOTICE ONE YEAR AGO. HE VISITED THE CHRYSLER DEALER TWICE, ONLY TO BE TOLD THE PARTS WERE NOT AVAILABLE.

2002 JEEP GRAND CHEROKEE. CONSUMER WRITES IN REGARDS TO AIR BAG SYSTEM OCCUPANT RESTRAINT CONTROL MODULE RECALL NOTICE. *SMD WHEN THE CONSUMER ARRIVED AT THE DEALER, HE WAS INFORMED THE PARTS WERE NOT AVAILABLE.

TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT SHE ATTEMPTED TO HAVE THE VEHICLE REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 12V527000 (AIR BAGS) BUT WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE CONTACT FELT THAT SINCE THE FAILURE WAS REPORTED IN NOVEMBER OF 2012, THERE SHOULD HAVE BEEN A REMEDY AVAILABLE BEFORE JANUARY 2014. THE CONTACT MENTIONED THAT THE AIR BAG WARNING LIGHT WAS ILLUMINATED INTERMITTENTLY. THE APPROXIMATE FAILURE MILEAGE WAS 160,000 AND THE CURRENT MILEAGE WAS 165,000.

TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 12V527000 (AIR BAGS) HAD EXCEEDED A REASONABLE TIME FOR REPAIR. THE MANUFACTURER ADVISED THE PART WAS NOT AVAILABLE FOR REPAIR. *TR

TO WHOM THIS MAY CONCERN, I RECEIVED A FIRST TIME NOTICE ABOUT 6 MONTHS AGO FROM CHRYSLER, STATING THERE WAS A SAFETY RECALL ON MY VEHICLE, SPECIFICALLY THE OCCUPANT RESTRAINT CONTROL (ORC). THE NOTICE STATES THAT I WOULD GET A FOLLOWUP RECALL NOTICE IN THE MAIL WHEN I'D BE ABLE TO SCHEDULE MY APPOINTMENT, BUT FOR THE PAST 6 MONTHS I HAVEN'T RECEIVED NOTHING. I HAVE ALSO CALLED CHRYSLER MULTIPLE TIMES, AND THEY KEEP SAYING THEY HAVEN'T GOTTEN THE PARTS YET. PLEASE GIVE ME A CALL AT [XXX]TO LET ME KNOW WHAT THE STATUS IS, AS THIS IS A HUGE SAFETY HAZARD. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

SEE ATTACHED DIAGRAM. I WAS DRIVER OF CAR STOPPED AT RED LIGHT . JEEP GRAND CHEROKEE (VIN # [XXX]) ENGINE REVVED AT HIGH THROTTLE, WHILE BTSI IN PARK. THE DRIVER MAY BE HARD OF HEARING, MAY HAVE BEEN DISTRACTED TO HEAR THE NOISE OR KNOW COMES FROM HER CAR, MAY HAVE HAD WINDOWS SHUT AND BEEN INSULATED FROM THE SOUND, BUT SHE CHANGED GEAR FROM PARK TO DRIVE AS THE TIRES WERE SPINNING AS OBSERVED BY WITNESSES WHO SAW OR HEARD THOSE TIRES SPINNING WHILE THE CAR WAS IN STATIONARY POSITION. JEEP SPEED FORWARD ABOUT 70 FEET TO REAR-IMPACT MY CAR AND CRUSH THE REAR OF CAR INWARD. IT DISTORTED FRAME FROM REAR TO FRONT OR CAR, AND REAR IMPACT CAUSED DAMAGE TO FRONT OF CAR. PRIOR TO IMPACT, MY FOOT DEPRESSED HARD ON BRAKE BECAUSE I BRACED OR STIFFENED HARD FOR IMPACT, WHEN I HEARD THE SQUEAL OF TIRES OF STATIONARY CAR NEARBY, AND PEOPLE LEAVING A CARNIVAL WERE NEARBY. AFTER JEEP CRUSHED MY CAR INWARD, IT ACCELERATED AGAIN AGAINST MY CAR AND MY EFFORTS KEEP THE BRAKE PEDAL DOWN, AND IT PROPELLED MY CAR FORWARD, AND THEN CONTINUED ON ITS PATH OF DESTRUCTION. IT WRECKED MY CAR, ITSELF, ANOTHER CAR, AND COLLIDED WITH A ANOTHER TWO CARS, IT HIT PEDESTRIANS, CAUSED FATALITY, CAUSED INJURIES, KNOCKED DOWN PARKING METERS, SKIDDED DOZENS OF FEET, BROKE OFF ITS FRONT TIRES IN CHUNKS, SKIDDED ITS METAL RIM BECAUSE THAT WAS ALL THAT WAS LEFT OF THE TIRE, SKIDDED PIECES OF RUBBER OF TIRE, AND FINALLY GOT STUCK AFTER LAST IMPACT, WHILE ITS ENGINE REVVED AND ITS TIRES SPUN, CAUSING YAW SCRAPING OF TIRES ON SIDEWALK. _POLICE DEPT FOUND THE BTSI DEFECTIVE, AND THE SKID MARKS SHOW THAT THE BRAKES WERE INEFFECTIVE OR INOPERABLE AS JEEP'S ENGINE CONTINUED TO ACCELERATE. JEEP DRIVER RAN FROM IT AFTER IT GOT STUCK BECAUSE SHE THOUGHT IT WOULD EXPLODE. THE WHEELS STOPPED SPINNING WHEN THE MOTOR GOT SHUT. SUDDEN UNCONTROLLED ACCELERATION, INEFFECTIVE BRAKING, DEFECTIVE BTSI ..UPDATED 01/04/17 *BF INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR *TR

I FILED ORIGINAL OCT 4 2016 NHTSA COMPLAINT AND ALSO OBJECTED TO RESTRICTION NHTSA IMPOSED UPON COMPLAINT (2000 CHARACTERS IN TOTAL, AND TOTAL MB OF ATTACHMENTS 5MB OR LESS) BECAUSE OCT 4 2016 COMPLAINT IS INSUFFICIENT, INCOMPLETE. NHTSA INVESTIGATION REQUIRES MORE INFORMATION FROM ME (REPORTS, TESTIMONY, DOZENS OF CRITICAL POLICE PHOTOS) NECESSARY FOR NHTSA INVESTIGATION OF MY COMPLAINT. ON OCT 4 2016, I DEMANDED NHTSA INVESTIGATION UNIT CONTACT ME BY EMAIL, SO THAT I MAY DOCUMENT DATA MY SUBMISSION TO NHTSA, AS PART OF MY COMPLAINT. TO DATE, NHTSA REFUSES, IT HAS DONE NOTHING TO INVESTIGATE BECAUSE NHTSA STONEWALLS ME FOR INFORMATION. NHTSA INVESTIGATION UNITS ENDANGERS PUBLIC SAFETY WITH DELIBERATE LACK OF DATA, RESULTING IN BOGUS NON-INVESTIGATION. ON OCT 11 2013, 2002 JEEP GRAND CHEROKEE LAREDO, VIN NO [XXX], HAD VEHICLE MALFUNCTION EVENT, UNINTENDED ACCELERATION, HIGH SPEED START, HIGH IMPACT AND HIGH ENERGY COLLISIONS, DEFECTIVE BTSI (BRAKE TRANSMISSION SHIFT INTERRUPTER), NO BRAKE THROTTLE OVERRIDE, NO SAFEGUARDS TO STOP VEHICLE, HIGH RATE OF SPEED CRASHING OVER AND OVER, IN THROTTLE WIDE OPEN, NO SOFTWARE OR HARDWARE UPGRADE TO STOP OR PREVENT UNUSUAL ACCELERATION WHILE IN PARK, INABILITY TO BRAKE VEHICLE TO STOP AT SUCH HIGH RATE OF SPEED. TIRES VAPORIZED, CHUNKS OF RUBBER BROKE, METAL RIM REMNANTS OF TIRE SKIDDED SIDEWALK AND STREET, IN SERIES OF HORRIFIC COLLISIONS, DOCUMENTED BY PHOTOS AND REPORTS WHICH NHTSA DELIBERATELY REFUSES TO ACQUIRE FROM ME AS PART OF MY COMPLAINT, TO MANIPULATE THE OUTCOME OF BOGUS AND DELIBERATELY FLAWED PSEUDO-NHTSA INVESTIGATION. DUE TO HEIGHT MISMATCH SQUARE BOX JEEP AND SUBCOMPACT CARS, JEEP WAS BATTERING RAM AGAINST SUBCOMPACT CARS EFFECTIVELY WITHOUT IMPACT BARS (BARS TO LOW) IN SUCH MALFUNCTION EVENT, WRECK SUBCOMPACT CARS, ENDANGER LIVES AND HEALTH OF OCCUPANTS OF SMALL CARS WHO ABSORB IMPACT (INSTEAD OF DISTRIBUTED FORCES VIA IMPACT BAR), GRAVE COLLISIONS. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

I HAVE RECEIVED THE OFFICIAL PRE-RECALL NOTICE INFORMING ME THAT THE ABOVE VEHICLE WAS PART OF THE FEDERAL GOVERNMENT RECALL AND THAT THE OFFICIAL RECALL NOTICE WILL BE FOLLOWING (ESTIMATE OF PRE-RECALL NOTICE 9/2012). I HAVE REGULARLY VISITED MULTIPLE (FOUR) CHRYSLER-DODGE DEALERSHIPS JUST TO HEAR SERVICE PERSONNEL TO SAY THAT THERE IS NO REPAIR KIT AVAILABLE FROM CHRYSLER YET? IS OR IS THERE NOT A RECALL AND OR RECALL REPLACEMENT PARTS AVAILABLE. *TR

TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN ID NUMBER: 12V527000 (AIR BAGS) IN THE MAIL SEVERAL MONTHS AGO AND STATED THAT THE DEALER INFORMED HIM THAT THE PARTS WERE NOT AVAILABLE FOR THE REPAIR. THE MANUFACTURER WAS NOTIFIED. THE VIN WAS NOT AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

WHEN I TURN OFF THE IGNITION SWITCH THE PASSENGER AIRBAG BEGINS TO SCREECH AS THE POWER DISSIPATES FROM THE INFLATOR MODULE....UPDATED 09/22/15 *BF UPDATED 12/10/15 *JS

TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER 12V527000 (AIR BAGS) HAD EXCEEDED A REASONABLE TIME FOR REPAIR. THE DEALER ADVISED THE CONTACT THAT THE PART WAS NOT AVAILABLE AND THAT THEY DID NOT KNOW WHEN THE PART WOULD BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. WHILE ATTEMPTING TO FUEL THE VEHICLE, FUEL SPEWED OUT. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE FAILURE MILEAGE WAS 190,000.

TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NHTSA RECALL CAMPAIGN NUMBER: 12V527000 (AIR BAG) AND THE PART NEEDED TO REPAIR THE VEHICLE WAS UNAVAILABLE. THE DEALER WAS UNABLE TO PROVIDE AN EXPECTED DATE FOR THE PART TO BE AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE PROBLEM. THERE ARE NO FAILURES AT THIS TIME.

CHRYSLER ISSUED A RECALL ON THE AIR BAG SYSTEM OCCUPANT RESTRAINT CONTROL MODULE (SAFETY RECALL M35/NHTSA 12V-527 IN NOV OF 2012. OWNERS WERE NOTIFIED OF THE RECALL IN JAN OF 2013. AS OF TODAY NOV 20, 2013, ACCORDING TO MY LOCAL DEALER, CHRYSLER STILL HAS NOT MADE PARTS AVAILABLE TO MAKE THE REPAIR. THIS IS UNACCEPTABLE FOR A DEFECT THAT ACCORDING TO THE RECALL COULD CAUSE "INADVERTENT DEPLOYMENT OF THE AIRBAGS AND MAY INCREASE THE RISK OF INJURY AND THE POSSIBILITY OF A VEHICLE CRASH." IN ADDITION IN AUGUST OF THIS YEAR MY AIR BAG WARNING LIGHT CAME ON AND THE DEALER DETERMINED THAT THE VEHICLE REQUIRED REPLACEMENT OF THE AIR SYSTEM OCCUPANT RESTRAINT CONTROL (ORC) MODULE. CHRYSLER REFUSED TO PAY FOR THE REPAIR EVEN THOUGH THE RECALL SPECIFICALLY STATES THAT THE ORC MODULE "HAS A SMALL CHANCE OF EXPERIENCING AN ELECTRICAL OVERSTRESS CONDITION. SHOULD THIS OVERSTRESS CONDITION OCCUR, IT COULD DAMAGE ONE OF THE ORC'S COMPUTER CHIPS. A DAMAGED CHIP COULD CAUSE THE AIR BAG LIGHT TO ILLUMINATE..." I HAD TO PAY OUT-OF-POCKET $620.89 FOR THE REPAIR, WHICH CHRYSLER AGAIN REFUSED TO REIMBURSE ME AFTER MY FOLLOW UP ATTEMPTS TO SEEK REIMBURSEMENT. *TR

TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN ID NUMBER: 12V527000 (AIR BAGS) IN THE MAIL SEVERAL MONTHS AGO AND STATED THAT THE DEALER INFORMED HER THAT THE PARTS WERE NOT AVAILABLE FOR THE REPAIR. THE VIN WAS NOT AVAILABLE. THE MANUFACTURER WAS NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN ID NUMBER: 12V527000 (AIR BAGS) IN THE MAIL SEVERAL MONTHS AGO AND THE DEALER INFORMED HIM THAT THE PARTS NEEDED TO COMPLETE THE RECALL SERVICE WERE NOT YET AVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT SHE RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER 12V527000 (AIR BAGS) SEVERAL MONTHS AGO AND WAS INFORMED BY THE MANUFACTURER THAT THE PARTS WERE NOT YET AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS UNAVAILABLE.

I HAVE A RECALL ON MY CAR I CALLED THE CAR MAKER THE MANUFACTURER TOLD ME THAT THE PARTS WERE NOT AVAILABLE THIS IS 8 MONTH AGO NOW MY AIRBAG LIGHT IS LIT I CALLED THEM BECAUSE THE RECALL STATE THIS VEHICLES HAS A CHANCE OF EXPERIENCING AN ELECTRICAL OVERSTRESS CONDITION! IT CAN DAMAGE ONE OF THE ORC'S COMPUTER CHIPS THIS CAN CAUSE THE AIRBAG LIGHT TO LIGHT UP AND AIR BAG TO INADVERTENT DEPLOYMENT OF FRONT AIRBAGS INCREASING THE RISK OF INJURY OR OF VEHICLE CRASH. I WAS TOLD TO TAKE DOWN TO THE DEALER WITH THE RECALL THAT WAY THEY CAN FIX IT. THE PART AND LABOR IS FREE OF CHARGE I CALLED THE DEALER AND I WAS TOLD THAT I HAVE TO PAY FOR IT UP FRONT THEN REIMBURSE THE BILL TO THE MANUFACTURER FOR THEM TO PAY WHEN THEY CAN. I DO NOT HAVE THOUSAND OF DOLLARS THAT IT WILL COST TO FIX THE UP FRONT FOR THIS RECALL CAN SOME ONE TELL ME HOW TO FIX THIS PROBLEM. *TR

TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT HE RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER 12V527000 (AIR BAGS) SEVERAL MONTHS AGO AND WAS INFORMED BY THE MANUFACTURER THAT THE PARTS WERE NOT AVAILABLE FOR THE REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT HE RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER 12V527000 (AIR BAGS) SEVERAL MONTHS AGO BUT WAS INFORMED BY THE MANUFACTURER THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER COULD NOT PROVIDE AN ESTIMATED DATE FOR WHEN THE PARTS WOULD BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 9/17/13*CN

2002 JEEP GRAND CHEROKEE. CONSUMER WRITES IN REGARDS TO AIR BAG SYSTEM OCCUPANT RESTRAINT CONTROL MODULE RECALL NOTICE. *SMD THE CONSUMER STATED HE RECEIVED THE RECALL NOTICE BACK IN JANUARY. HOWEVER, THE PARTS ARE NOT AVAILABLE.

2002 JEEP GRAND CHEROKEE. CONSUMER WRITES IN REGARDS TO AIR BAG RECALL NOTICE. *SMD THE CONSUMER STATED THE AIR BAG LIGHT RECENTLY ILLUMINATED, WHILE DRIVING. WHEN HE CONTACTED CHRYSLER, HE WAS INFORMED THEY WERE WORKING WITH A SUPPLIER.

TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 12V527000 (AIR BAGS) SEVERAL MONTHS AGO AND STATED THAT THE DEALER INFORMED HER THE PARTS WERE NOT AVAILABLE FOR THE REPAIR. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

I WAS REAR ENDED IN MY '02 JEEP GRAND CHEROKEE. MY VEHICLE DOES HAVE A MANUFACTURED INSTALLED TRAILER HITCH. AFTER THE ACCIDENT, IT WAS APPARENT THAT THE GAS TANK WAS STILL HIT BY THE VEHICLE. THE HITCH DID NOTHING TO KEEP THE VEHICLE FROM GETTING TO THE TANK. THERE ARE VISIBLE GRAZE MARKS WHERE THE VEHICLE HIT THE HITCH AND PROCEEDED TO THE GAS TANK. STILL NOT FEELING SAFE FROM THE CHRYSLER RECALL THAT THE "HITCH" WILL PREVENT A FIRE HAZARD IF INVOLVED IN A REAR END ACCIDENT. CHRYSLER WILL NOT EVEN LOOK AT THE VEHICLE SINCE IT HAS A HITCH. PHOTOS ARE AVAILABLE UPON REQUEST. *TR..UPDATED 02/13/17 *BF UPDATED 08/08/2017*JS

TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 12V527000 (AIR BAGS) SEVERAL MONTHS AGO AND STATED THAT THE DEALER DID NOT HAVE THE PARTS AVAILABLE FOR THE REPAIR. THE CONTACT STATED THAT THE EXPECTANCY FOR THE RECALL SERVICE HAD SURPASSED A REASONABLE TIME FRAME. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

I RECEIVED A RECALL M35/NHTSA 12V-527 OVER SEVEN MONTHS AGO, AND THE LOCAL DEALERSHIP CONTINUES TO TELL ME TO KEEP CALLING BACK SINCE THE REPLACEMENT PARTS ARE "NOT AVAILABLE." BECAUSE THIS IS AN AIRBAG ISSUE, THIS IS UNACCEPTABLE! *TR

TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 12V527000 (AIR BAGS) AND STATED THAT THE PART NEEDED TO REPAIR THE VEHICLE WAS UNAVAILABLE. THE DEALER WAS UNABLE TO PROVIDE AN EXPECTED DATE FOR THE PART TO BECOME AVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE PROBLEM. THE CONTACT HAD NOT EXPERIENCE A FAILURE.

TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 12V527000 (AIR BAGS) AND STATED THAT THE PART NEEDED TO REPAIR THE VEHICLE WAS UNAVAILABLE. THE DEALER WAS UNABLE TO PROVIDE AN EXPECTED DATE FOR THE PART TO BECOME AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE PROBLEM. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE AIR BAG WARNING INDICATOR ILLUMINATED UPON ENGAGING THE IGNITION. THERE WAS A RECALL ASSOCIATED WITH NHTSA CAMPAIGN ID NUMBER 12V527000 (AIR BAGS), HOWEVER THE PART WAS UNAVAILABLE. THE MANUFACTURER WAS NOTIFIED OF THE DEFECT AND THEY WERE UNABLE TO PROVIDE AN EXPECTED DATE FOR THE REMEDY PART. THE APPROXIMATE FAILURE MILEAGE WAS 56,000.

TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 12V527000 (AIR BAGS). THE CONTACT ATTEMPTED TO HAVE THE VEHICLE REPAIRED AND HE WAS INFORMED THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE PART UNAVAILABILITY. THE CONTACT STATED THAT THE AIR BAG WARNING LAMP WAS AND REMAINED ILLUMINATED. THE APPROXIMATE FAILURE MILEAGE WAS 142,000. UPDATED 05/28/14 MA THE CONSUMER STATED THE REPAIR WAS PERFORMED ACCORDING TO THE RECALL. THE AIR BIG LIGHT ILLUMINATED AFTER THE RECALL REPAIR. IT WAS ADVISED THAT THE VEHICLE NEEDED A NEW LEFT FRONT SENSOR. THE SENSOR WAS REPLACED. THE AIR BAG LIGHT REMAINED ILLUMINATED. THE CONSUMER DOES HAVE THE OLD PART. UPDATED 05/29/2014 *JS

DRIVING MY CHILDREN HOME FROM NEW YORK ON THE 6TH OF JULY 2013, SOME WHERE ON THE TURNPIKE MY 16 YEAR OLD DAUGHTER COMPLAINED ABOUT THE HEATED SEAT BEING TO HOT. I TOLD HER THAT SHE SHOULD TURN IT OFF THEN, TO WITCH SHE REPLIED I ALREADY DID DAD BUT ITS STILL HOT. SHE DROVE THE REST OF THE TRIP WITH THE SEAT OFF. AS SOON AS WE COULD PULLED OVER TO TAKE A LOOK AT IT WE DID. WHEN WE TOOK A LOOK AT THE EFFECTED AREA IT LOOKED LIKE A TENNIS BALL SIZE BLISTER. JUST TO BE SAFE I HAD TO TAKE HER TO THE ER AND IT WAS A 2ND DEGREE BURN!! *TR

TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT STATED WHILE DRIVING APPROXIMATELY 25 MPH, THE AIR BAG WARNING INDICATOR ILLUMINATED WITH THE SOUND OF A CHIME. THE FAILURE OCCURRED CONTINUOUSLY UNTIL THE ENGINE WAS TURNED OFF. THERE WAS A RECALL ASSOCIATED WITH NHTSA CAMPAIGN ID NUMBER 12V527000( AIR BAGS). THE PART REMAINED UNAVAILABLE. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHO STATED THE MALFUNCTION WAS CONTRIBUTED TO A FRAY AIR BAG IMPACT WIRING CONNECTOR. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE PROBLEM AND THEY WERE UNABLE TO PROVIDE AN EXPECTED DATE FOR THE REMEDY PART. THE APPROXIMATE FAILURE MILEAGE WAS 147,200.

TL* THE CONTACT OWNS A 2002 JEEP LAREDO. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 12V527000 (AIR BAGS) HAD EXCEEDED A REASONABLE TIME FOR REPAIR. THE CONTACT AIR BAG WARNING LIGHT WAS ILLUMINATED AND THE DEALER ADVISED THE CONTACT THAT THE PART WAS NOT AVAILABLE FOR THE REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE.

NOTIFIED 1/3/13 OF RECALL M35/NHTSA 12V-527. CONTINUE TO EXPERIENCE AN ILLUMINATED AIRBAG DASH LIGHT BUT, TO DATE, HAVE NOT HAD AN INADVERTENT AIRBAG DEPLOYMENT. DEALER CONTINUES TO SAY THAT THE PROBLEM IS NOT ASSOCIATED WITH THE RECALL AND I SHOULD SIMPLY BRING THE CAR IN FOR REPAIR. MEANWHILE, AFTER MONTHLY CALLS, THE DEALER CONTINUES NOT TO HAVE THE REQUIRED PART FOR REPAIR AND OFFERS NO ASSURANCE OF WHEN THE PART WILL BE AVAILABLE. 6 MONTHS??? FOR AN 11 YEAR OLD CAR. THIS SEEMS AN INTENTIONAL DELAY AND BLATANT DISREGARD FOR THE REQUIREMENTS OF THE NTMVSA. ONE CAN ONLY GUESS AS TO THE NUMBER OF VEHICLES THAT WILL DROP OUT OF THE REPAIR POOL IF CHRYSLER IS ALLOWED TO DELAY INTERMINABLY. *TR

2002 JEEP GRAND CHEROKEE. CONSUMER WRITES IN REGARDS TO VEHICLE AIR BAG SYSTEM OCCUPANT RESTRAINT CONTROL MODULE. *SMD THE CONSUMER STATED HE RECEIVED CONFLICTING INFORMATION REGARDING THE RECALL. THE FIRST TIME HE WAS INFORMED THE VEHICLE WAS NOT DEFECTIVE. LATER, HE RECEIVED A LETTER INQUIRING ABOUT THE STATUS OF THE VEHICLE, WHICH INDICATED, THERE WAS A PROBLEM. WHEN HE CONTACTED THE DEALER, HE WAS INFORMED, THE PARTS WERE NOT AVAILABLE.

TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT REFERENCED NHTSA CAMPAIGN NUMBER 13V252000 (FUEL SYSTEM, GASOLINE, STRUCTURE) AND STATED THAT IT HAD EXCEEDED A REASONABLE TIME FOR THE RECALL SERVICE TO BE PERFORMED. THE MANUFACTURER ADVISED THE CONTACT THAT THE VIN LIST FOR THE AFFECTED VEHICLE HAD NOT YET BEEN COMPILED AND THEY WERE NOT ABLE TO ADVISE THE CONTACT IF HER SPECIFIC VIN WAS INCLUDED IN THE RECALL. THE VIN WAS NOT AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING 55 MPH, THE VEHICLE JERKED WITHOUT WARNING. THE CONTACT ALSO MENTIONED THAT THE INTERIOR LIGHTS OF THE VEHICLE WOULD REMAIN ILLUMINED WHEN DRIVING AT VARIOUS SPEEDS. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 104,000.

THE 1999-2004 JEEP GRAND CHEROKEE SEAT TRACK HAS A WEAK POINT ON THE REAR SCISSOR ASSEMBLY. WHEN YOU START TO NOTICE A WOBBLE OR CLICK IT MEANS ONE OF THE TINY CONNECTING PIECES HAS BROKEN. EVENTUALLY THE OTHER SIDE WILL ALSO BREAK ALLOWING YOU TO LIFT THE ENTIRE SEAT UP. *TR

THIS JEEP HAD THE 4.7L V8 ENGINE. JEEP WAS RUNNING FINE, NEVER HAD ANY ISSUES WITH LEAKING FLUIDS, ETC.OR ANY ENGINE ISSUES AT ALL. WENT TO A FRIENDS HOUSE FOR A COUPLE HOURS AND WHEN I WENT TO LEAVE, THE VEHICLE STARTED VERY ROUGH AND HAD NO POWER - HITTING THE BRAKE TO CHANGE GEARS WOULD STALL THE ENGINE. DIAGNOSTIC TESTING SHOWED NO COMPRESSION IN THE FIRST CYLINDER. I WAS UNABLE TO PAY TO HAVE MY ENGINE TORN APART (KEEP IN MIND I ONLY HAD THIS VEHICLE FOR LITTLE OVER A YEAR AND STILL OWED OVER $1000 ON SOMETHING THAT WAS NOT DRIVEABLE), BUT FROM THE SYMPTOMS IT SEEMS THIS WAS CAUSED BY A DROPPED VALVE SEAT. I HAVE SEEN NUMEROUS COMPLAINTS ON THIS ISSUE IN THIS ENGINE (IN JEEPS AND OTHER CHRYSLER VEHICLES) AND AM SURPRISED THAT NO RECALL HAS BEEN MADE. I AM UNSURE WHAT WOULD HAVE HAPPENED IF I WAS DRIVING AT 50 MPH WHEN THE ENGINE FAILED. *TR

2002 JEEP GRAND CHEROKEE. CONSUMER WRITES IN REGARDS TO AIRBAG SYSTEM OCCUPANT RESTRAINT CONTROL MODULE RECALL ISSUES. *SMD THE DEALER INFORMED THE CONSUMER, THE PART WAS NOT AVAILABLE, DUE TO IT BEING ON BACK ORDER. *JB

TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN ID NUMBER 12V527000 (AIR BAGS) AND STATED THAT THE NECESSARY PART WAS UNAVAILABLE TO PERFORM THE REPAIR. THE CONTACT WAS PLACED ON A MASSIVE WAITING LIST BY THE DEALER. THE MANUFACTURER WAS NOT NOTIFIED OF THE PROBLEM. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

DRIVING HIGHWAY SPEEDS, 65 MPH, HIT A SMALL BUMP ON THE ROAD AND THE STEERING WHEEL BEGAN TO SHAKE VIOLENTLY. I PURCHASED THE VEHICLE NEW IN EARLY 2002 AND THIS WAS THE FIRST INCIDENT. SINCE THEN THIS HAS HAPPENED SEVERAL MORE TIME. SUSPECT A WORN STEERING DAMPER.

TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THEY RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 12V527000 (AIR BAGS) SEVERAL MONTHS AGO BUT WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE FOR THE REPAIR. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. *TR